1,464 Vp Of Customer Experience jobs in South Africa

Company Description

At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.

Deloitte offers career opportunities across Internal Client Services, Audit & Assurance (A&A), Tax & Legal (T&L) and our Consulting services business, which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T).

Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level

Job Description

As a Consultant you will support the engagement team in the delivery of services to our clients on delegated engagements / projects within Customer Strategy and Design.

Key Responsibilities:

• Actively support the delivery of Customer Strategy and Design projects focused on:
• Customer strategy
• Segmentation
• Product innovation & design, product strategy management & delivery,
• Growth strategy
• Proposition design
• Research & insights
• Customer centred operating models
• Data and analytics
• Digital marketing
• Pricing & promotions
• Experience design
• Gather and interpret client requirements in order to deliver exceptional quality to our clients
• Execute initiatives efficiently and effectively, whether it be presenting key findings, modelling a business case, building a dashboard, optimising a customer journey or researching global best practice
• Work with target users in contextual research, involved in product discovery work
• Problem-solve in unstructured environments where the diagnosis and solution may not be clear and lateral thinking is required.
• Assist in the preparation of client presentations/ discussion documentation
• Actively engage with team in client engagements to support team delivery and self development.

Qualifications

Minimum qualification:

• Tertiary qualification in Business, Finance, Accounting, Data or Computer Science, Engineering or related
• Industry-specific qualifications or an equivalent

Experience Required:

A total of 2+ years working experience within a client facing environment

• Minimum 2 years' working experience, ideally in a consulting environment or related field
• Experience in a strategy or customer role is advantageous

General

• Exceptional communication skills both written and verbal
• Excellent report writing skills
• Highly adaptable, managing change and ambiguity with ease
• Ability to approach challenges and work with a proactive mindset and determination
• Strong learning ability to grasp new concepts
• Infuse energy and passion into daily tasks

This is an excellent opportunity to work with a top-tier consulting firm, delivering impactful solutions across various industries. If you're passionate and have a passion for innovation and customer success, we'd love to have you on our team

Additional Information

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams, here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent's data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

CATEGORY/FUNCTION INTRODUCTION

Customer Development (CD) is what we call our Sales organization at Unilever. Customer Development works closely with our customers to pioneer new products, build categories, and best deploy best-in-class retail and shopper capabilities.

JOB PURPOSE

Lead in Market Plan execution (Aligned to BU Strategy)

• Localises Category Growth Strategy
• Executes strategically aligned Commercial Plan in Market
• Decides Channel/Customer Prioritisation in Market and deploys Budget accordingly
• Leads Core Capabilities and objective customer engagement (Catman /Shopper / NRM)
• D4C/D4R: executes locally AND integrates Channel & Customer upstream into BU

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Category Growth Strategies: Localise (Develop and deploy) CGS at channel and customer level, Work closely with Brand, CMI, NRM, Shopper Marketing to build Customer sell-in
• Innovation: Define national innovation & launch plan to channels/customers. D4C/D4R: executes locally AND integrates upstream into BU
• Targets and Budgets: Tracking USG targets and investment to deliver BG strat by channel and customer
• Pricing and promotions, Mix: Own Pricing & Promo strategy. NRM: Ownership of L4 and L5
• Execution: Deploy strategically aligned commercial plan in Market via CBD Deploy launch plans to channels/customers to ensure strength of execution. Define channel / Customer Execution: (SoS, TDP)
• Shopper / Digital marketing led
• Capability: Deploy core capabilities required to win by Channel and Customer. Catman / Shopper / NRM

Experiences & Qualifications

• Minimum 2 years experience in Marketing or Sales in FMCG industry
• BComm degree (preferably in Marketing, Business Administration, Financial majors)
• Strong Excel skills
• Demonstrated cross-functional team experience
• Strong demonstrated insight & analytical skills
• Previous experience using Nielsen, PowerBI or customer platforms like Dunnhumby or PnP info hub would be very favourable

Skills

• Innovation mindset
• Commerce channels execution
• Digital business models
• Commercial Strategy
• Business Acumen / NRM
• Category Growth Management
• Data-Driven Mindset
• Customer and Retailer Understanding

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Critical SOL (Standards of Leadership) Behaviors (Minimum vs Preference)

• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
• CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
• AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Executive Partner to the CEO

Timbuk2 AI | Cape Town (Hybrid) | Full-time

The Mission

At Timbuk2 AI, we are mapping Africa's hidden economies. We capture data from townships, transit corridors, and informal retailers to build the continent's first AI-driven Insights Engine. We empower smarter, more inclusive growth, and we're looking for a world-class operator to help us scale.

This is not a typical assistant role; this is a partnership. You will be the operational right hand and strategic force multiplier to our CEO, with a meaningful equity stake to ensure you share directly in the value you help create. Your mission is to maximize the CEO's impact by creating leverage, driving efficiency, and commanding the operational rhythm of the executive office. You will have a front-row seat to building a category-defining company and will be a critical part of the leadership team's nervous system.

What You'll Drive:

Strategic Time Management: Act as the ultimate gatekeeper for the CEO's time, our most valuable asset. You won't just manage a calendar; you will strategically align it with our mission-critical priorities, defending deep work time and ensuring flawless preparation.

Executive Operations: Command the full operational cadence of the executive office. This includes everything from complex international travel and expense management to preparing materials for board meetings and investor updates. You will own the systems that keep us running at peak performance.

Information Hub & Liaison: Serve as a critical node for communication, ensuring context and clarity flow seamlessly between the CEO, our team, and external stakeholders. You'll draft correspondence, prepare briefings, and anticipate information needs before they arise.

Special Projects: As you master the core role, you will take ownership of special projects that align with your skills and our strategic goals, providing a direct path for professional growth.

This Role is for You If…

You're a 'Giver' by Nature: You derive professional satisfaction from enabling the success of others and the team. You understand that your impact is measured by the leverage you create.

You're a Master of 'Code-Switching': You can communicate with unflappable poise, whether you're liaising with an international investor, a key client, or our engineering team.

You're Relentlessly Resourceful: You don't just identify problems; you present solutions. You thrive in ambiguity and are energized by the challenge of finding a path forward.

You're an Obsessive Optimizer: You have a deep-seated need to build elegant systems and improve processes, saving time and eliminating friction for everyone.

You Operate with Unquestionable Discretion: You are a vault. Your integrity and ability to handle highly confidential information are absolute.

You likely have 5+ years of experience in a high-growth, demanding environment (startup, VC, consulting) where you've directly supported senior leadership.

Company Description

INTEGRITY TRUCKING AND CONSTRUCTION SERVICES INC is a reputable construction company based in Balko, Oklahoma. The company is dedicated to delivering high-quality construction services to its clients. With a strong emphasis on integrity and excellence, the company aims to meet the diverse needs of its customers while maintaining high standards of safety and efficiency.

Role Description

This is a full-time hybrid role for an Executive: Data Management & Analytics, located in the Johannesburg Metropolitan Area with some work-from-home flexibility. The candidate will be responsible for overseeing data management processes, analyzing large datasets, developing data strategies, and providing actionable insights to drive business decisions. Daily tasks include managing data systems, conducting data quality assessments, ensuring data security, and collaborating with various departments to implement data solutions.

Qualifications

• Experience in Data Management and Governance
• Proficiency in Data Analysis, Data Visualization, and Business Intelligence tools
• Skills in Data Warehousing and Data Architecture
• Competence in Statistical Analysis and Predictive Analytics
• Strong problem-solving abilities and detail orientation
• Excellent communication and collaboration skills
• Ability to work independently and in a team in a hybrid environment
• Advanced degree in Data Science, Computer Science, Statistics, Information Systems, or related field
• Experience in the construction industry is a plus

Structural Information
Job number:

Job title:
Executive: Facilities Management

Job grade:
M3

Group/ BU:
Corporate

Division:
Corporate

Span of control:
5

Reports to:
Chief Property Management

Core Description
Responsible for the strategic and operational management of the Telkom Group facilities, covering the full suite of technical, hard, and soft services, and also to act as a Centre of Excellence for the business. Also responsible for service delivery to high-pressure internal and external stakeholders, as well as developing and executing continuous improvement initiatives. Take ownership of end-to-end customer journey management through all facilities and service touch points.

Job Responsibilities
Develop and direct strategic facilities management goals, develop forecasting plans to achieve strategic goals and identify facilities management trends and develop strategies to maximize the group's competitiveness including:

• Put innovative strategies in place to optimise the performance and efficiency of the building (i.e. water saving initiatives - greening initiatives) and to ensure the delivery of high value-added recommendations.
• Identify and implement strategies to develop a work place environment that leads to increased staff productivity.
• Accountable for the formulation of design standards with workplace bench marking and commercial requirements, direct engagement with the relevant business heads to develop and refine product types, and standardise for cost efficient execution at scale.
• Identify/ develop solutions to maximise efficient facilities and space management solutions.
• Plan and manage customers short-term and long-term facilities and space management needs.
• Ensure compliance to statutory regulations, policies and procedures by conducting inspections, liaising with tenants to assist with non-compliance - Institute a process of workplace safety for staff and contractors.
• Ensure that occupancy and vacancy levels are reported and managed effectively in order to minimize costs.
• Ensure regular reporting to all stakeholders, including the analysis and metrics of deliverables to the following: board, executive, senior management, customers, etc.
• Manage relationships with service providers to ensure effective and efficient service delivery in a cost-effective manner and in line with good business practices.
• Provide strategies to manage and reduce red flags that have been escalated in terms of utility bills.
• Ensure procedures are in place to mitigate and manage risk, ensuring buildings are compliant to prescribed legislation and implement corrective action when required.
• Review the service delivery model for FM services especially when contracts are being renewed.
• Review and update to stay best in class in contracting and delivering FM services.
• Improve on an ongoing basis the annual asset management plan for maintenance budgeting, programmed maintenance and capital projects including refurbishments.

Financial Management

• Compile and manage the capital expenditure budget for facilities as well as track variances/ savings - Conducts financial analyses to evaluate and recommend lease vs. purchase decisions.
• Completes any required forecasts, budget analyses and reports of activities.
• Analyze monthly performance and budget projections and compare it to annual management plan and budget, and adjust strategies accordingly.
• Developing year on year business plans to achieve savings targets and working closely with the finance team to produce monthly financial status reports and future forecasts.
• Manage the overall maintenance budget.
• Responsible and accountable for effective management and development of the Facilities Management Team.

Core Competencies
Functional Knowledge
Understanding of CAFM systems; Practical building maintenance; Safety, fire and emergency procedures; Occupational Health and Safety Act and relevant legislation; SLA's and their effective development, interpretation and management; Technology in building (electrical, plumbing and construction); Mechanical and air-conditioning systems; Day-to-day operations (cleaning, security, gardening); Contract management; Strategic Facilities Management; People management experience; Quality assurance process development, implementation and management; Awareness of ISO or other quality standards

Functional Skills
Total facilities management; Computer Software (particularly Microsoft Outlook, Excel, Word, PowerPoint and Project); Presenting & Communicating Information; Facilities Management contract management; Real estate Operational contracts; Facilities Quantitative Methods; Facilities and associated financial analysis; Programme Management & Planning; Business Acumen and insight into operational management; Financial Acumen including budgeting; Change management; Financial Modeling Budget management; Conflict management; Report writing; Project management; Negotiation and influencing

Competencies (Behaviour)
Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical approaches

Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks

Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities

People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Convincing people; Interacting with people

Personal Leadership: Ability to work well with people at all levels; Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working Values Aligned with Telkom Values

Certifications

• SAFMA (Accredited Facilities Professional)

Education

• NQF 7: 3 year Degree

Experience

• 8 Years relevant experience, of which at least 3 years on senior management level

Additional Information
Qualification and experience:

• Qualification preferably in built environment or appropriate.
• Experience in the Facilities Management field, of which at least 6 years experience at a strategic and management level.

Special Requirements:

• Strategic thinker and planner with the ability to deliver results.
• Very experienced in setting out facilities management processes and procedures.
• Professional business writing is required to represent the company in the most professional way possible.
• Make effective decisions and leverage to achieve objectives.
• Fundamental understanding of Strategic FM and its impact on the users.
• Make effective decisions and leverage to achieve objectives.
• Ability to build strong and positive relationships with clients/ external stakeholders, consultants and advisors.
• Demonstrated leadership skills with vision, commitment, engagement and results.
• Ability to translate strategic initiatives into tactical implementation plans.
• Excellent computing skills (particularly Microsoft Outlook, Excel, Word, PowerPoint and Project).
• Excellent written communication skills.
• Highly developed problem-solving skills.
• High level of professionalism, honesty and integrity.
• Good knowledge of MS Excel experience is essential.
• Power point and other presentation software skills an advantage.
• Ability to analyze and interpret numerical data and all other sources of information.
• Entrepreneurial and Commercial acumen.
• Excellent analytical and logic reasoning ability.
• MS Projects.
• Excellent negotiation and influencing skills.

Special Requirements
Physical Requirements

• None

Key Stakeholders
Internal:

• Divisional leaders
• Executive and senior leadership stakeholders
• Category/ Supplier executives and management
• Contract management services
• Executives and Management
• Service providers
• Real Estate Asset and Facilities Management
• Utilities Management
• Properties Project Management
• Customers outside Telkom

Cape Town, Western Cape, South Africa

Job Openings Senior Sales Executive (Customer Success & Account Management)

Job Title: Senior Sales Executive (Customer Success & Account Management)

Location: Cape Town (Remote to start, Hybrid in Foreshore at a later stage)

Salary: R30,000 R50,000 Cost to Company (flexible package structure)

Hours: UK Business Hours 8AM to 4PM or 9AM to 5PM

We are on the hunt for a highly experienced, customer-focused Senior Customer Success & Account Manager to join our fast-growing team. If you're passionate about delivering exceptional client experiences, have a strong background in the lending or legal sectors, and thrive in a fast-paced, high-performing environment this role is for you.

About the Role:

You'll be at the heart of our client journey managing high-value relationships from post-sale through onboarding and ongoing success. Your role is pivotal in maintaining seamless communication, proactive follow-ups, and ensuring a top-tier customer experience.

Key Responsibilities:

• Manage inquiries and applications from borrowers and solicitors, providing accurate and helpful guidance.
• Proactively follow up on leads to optimize conversion rates.
• Liaise with customers and professional firms to gather outstanding documents and progress applications.
• Compile and manage application documentation for underwriting review.
• Oversee a high volume of concurrent applications, ensuring accurate records and timely updates to all stakeholders.
• Guide clients through each stage of the application process and transition to underwriting.
• Regularly update senior team members on the status of applications across the pipeline.
• Keep all relevant parties informed on progress and next steps.
• Prepare loan documentation and collect completed paperwork for execution.

What Were Looking For:

• Minimum 5 years of experience in a lending, financial services, or legal sector role.
• Strong written and verbal communication skills; comfortable engaging with solicitors from top-tier law firms.
• Exceptional attention to detail and organizational capabilities.
• Able to communicate with empathy and professionalism, especially with vulnerable clients.
• Experience managing complex client cases and handling rejections with care.
• Skilled in multitasking and managing large volumes of cases efficiently.
• Proven ability to perform under pressure and meet tight deadlines.
• Background in probate and/or family law lending preferred, or a strong willingness to develop expertise in these areas.
• Positive, proactive, and adaptable mindset.
• Experience in partnerships or litigation is a bonus.

Our Customer Success team performs benchmarking and financial analysis of our clients’ technology environments, delivers monthly reports, and provides insightful recommendations to clients. The team also facilitates new OneView functionalities for clients.

Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading.

Who Are We?

1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.

We hire talented people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with.

Learn more about our culture by watching our videos:

Part 1 - Our company culture
Part 2 - Our company culture

We are seeking a dedicated junior to join our Cloud FinOps team. You will work closely with engineering and finance teams that drive cloud costs analysis & optimization.

Key Responsibilities:

• Provide business support and analysis to drive client engagements
• Conduct investigations, gather, normalize data, analyze trends and results
• Compile and present reports
• Upskill on cloud concepts and technologies
• Investigate customer cloud environments to identify financial optimization opportunities
• Share knowledge with the team
• Document processes and methodologies
• Prepare and present findings
• Maintain an updated client baseline
• Attend weekly client and service provider meetings, ensuring timely response to ad hoc requests
• Assist the FinOps team as needed
• Create and maintain PowerBI dashboards and reports

Requirements:

• Bachelor’s degree in Information Systems or Finance
• Previous client-facing experience (beneficial)
• Interest in FinOps, cloud technology, and analytics
• Self-study or certifications in relevant areas
• Excellent communication skills
• Creative problem-solving abilities
• Strong self-management skills
• Proficiency in Microsoft Excel and PowerBI
• Understanding of large-scale data and reporting
• Exposure to development teams and prioritization skills

Perks:

• 20 leave days plus a quarterly "mulligan" day
• High-spec equipment for remote work
• Home office setup allowance
• Flexible working hours
• Well-being programs and employee support
• Paid Microsoft courses and certifications
• Training allowance for hobbies
• Participation in social responsibility initiatives
• Free gap cover and hybrid work environment