131 Vp Of Customer Experience jobs in South Africa

Company Description

INTEGRITY TRUCKING AND CONSTRUCTION SERVICES INC is a reputable construction company based in Balko, Oklahoma. The company is dedicated to delivering high-quality construction services to its clients. With a strong emphasis on integrity and excellence, the company aims to meet the diverse needs of its customers while maintaining high standards of safety and efficiency.

Role Description

This is a full-time hybrid role for an Executive: Data Management & Analytics, located in the Johannesburg Metropolitan Area with some work-from-home flexibility. The candidate will be responsible for overseeing data management processes, analyzing large datasets, developing data strategies, and providing actionable insights to drive business decisions. Daily tasks include managing data systems, conducting data quality assessments, ensuring data security, and collaborating with various departments to implement data solutions.

Qualifications

• Experience in Data Management and Governance
• Proficiency in Data Analysis, Data Visualization, and Business Intelligence tools
• Skills in Data Warehousing and Data Architecture
• Competence in Statistical Analysis and Predictive Analytics
• Strong problem-solving abilities and detail orientation
• Excellent communication and collaboration skills
• Ability to work independently and in a team in a hybrid environment
• Advanced degree in Data Science, Computer Science, Statistics, Information Systems, or related field
• Experience in the construction industry is a plus

Job Description: Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. Create and manage reports for internal and external customer.

Responsibilities: Role & Responsibilities:

• Efficiently monitor and manage intra-day staffing, service level and line adherence
• Provide timely, accurate reports on intra-day performance.
• Monitor and drive schedule adherence.
• Communicate effectively with internal and external customers.
• Perform other duties and assignments as directed.

General Skills:

• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.
• Incident management skills
• Solid critical thinking, problem solving, and interpersonal skills.
• Demonstrates ability to give and receive feedback with peers and business partners.
• Must demonstrate sound arithmetic, analytical and problem-solving ability.
• Excellent verbal, written and comprehension skills.

Technical Skills:

• Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
• Knowledge of WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS, Genesys and ASPECT etc.

Qualifications: Criteria:

General Skills:

• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.
• Incident management skills
• Solid critical thinking, problem solving, and interpersonal skills.
• Demonstrates ability to give and receive feedback with peers and business partners.
• Must demonstrate sound arithmetic, analytical and problem-solving ability.
• Excellent verbal, written and comprehension skills.

Technical Skills:

• Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
• Knowledge of WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS, Genesys and ASPECT etc.

Must have a minimum of 1 year RTA experience

Must have Grade 12/Matric

Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. Create and manage reports for internal and external customer.

• Connect with clients across multiple communication channels to build strong relationships and ensure positive experiences.
• Collect feedback from clients through regular check-ins to find what can be improved and discover new opportunities.
• Work with internal teams to quickly and professionally solve client issues.
• Track engagement metrics and prepare reports for management review.

• Completed a tertiary qualification.
• Minimum of 2 years experience in customer service within the Financial Services, or Telecoms industries.

Customer Success Consultant (POS25116)
Based: Somerset West
Salary: R pm - R pm (negotiable depending on your experience)
Requirements:
Training/ Educator or Consulting experience
Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
Excel proficiency intermediate
Customer service / support experience will be advantageous
Previous experience in the Property/Rental sector will be an advantage
Responsibilities:
Creating and managing training plans with customers
Reporting on training progress of all customers that is in training
Work directly with client to effectively coordinate each training project to completion.
Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
Provide system training to customers
Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
Assist with preparing data and uploading on to the system for new customers
Closing Date: 10 May 2025

Customer Success Consultant (POS25115)
Based: Somerset West
Salary: R pm - R pm (negotiable depending on your experience)
Requirements:
Training/ Educator or Consulting experience
Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
Excel proficiency intermediate
Customer service / support experience will be advantageous
Previous experience in the Property/Rental sector will be an advantage
Responsibilities:
Creating and managing training plans with customers
Reporting on training progress of all customers that is in training
Work directly with client to effectively coordinate each training project to completion.
Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
Provide system training to customers
Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
Assist with preparing data and uploading on to the system for new customers
Closing Date: 10 May 2025

Location: Hybrid – Johannesburg

Employment Type: Full-Time

Industry: SaaS | Global HR Tech | Client Success

WatersEdge Solutions is partnering with a global HR tech innovator to hire a hands-on, strategic Manager, Customer Success . This is a rare opportunity to lead a high-impact team of Customer Success Managers (CSMs) in Johannesburg—where you’ll shape best practices, coach rising talent, and drive revenue growth through exceptional service delivery.

About the Role

In this leadership role, you’ll lead by example—coaching your team in real-time, joining calls when needed, and helping shift the team from reactive problem-solving to proactive client engagement. You’ll collaborate cross-functionally with Sales, Operations, and Product teams to improve customer experience and retention, while owning key metrics like Net Dollar Retention (NDR).

Key Responsibilities

• Lead, mentor, and manage a team of Customer Success Managers
• Support customer success excellence through direct engagement and strategic oversight
• Guide the team in identifying and acting on expansion opportunities
• Own expansion and retention KPIs (e.g., NDR)
• Identify process improvements to scale smarter and deliver consistently excellent experiences
• Collaborate across departments to resolve client issues and optimise the EOR journey
• Represent the customer voice internally to shape product and service direction

What You’ll Bring

• 3+ years of experience managing CSMs or equivalent client-facing teams
• Experience in SaaS or scale-up environments
• Proven track record of driving customer growth, retention, and strategic account management
• A proactive, problem-solving mindset and coaching leadership style
• Strong collaboration and stakeholder engagement skills
• Ability to thrive in a fast-paced, ever-evolving business setting

Nice to Have

Our client in Logistics is seeking a Customer Success Manager, who will be responsible for developing customer relationships that promote retention and loyalty, to join their team.

The purpose of this role is to lead the Logistics Management Team and to provide support in identifying opportunities to ensure growth of the company, whilst contributing to business and department strategy,

Location: Belville – Cape Town

Job type: Permanent – on site

Duties and Responsibilities

• Plan and manage staff leave in accordance with operational and statutory requirements
• Manage recruitment and retention of staff
• Maintain a credible leadership profile in line with the organisational culture both internally and externally
• Ensure all staff performance are managed in accordance performance appraisal
• Ensure staff have the tools (hardware) and support to be effective and productive
• Ensure the team is functioning as a productive positive unit
• Manage basic reports
• Ensure quotes to clients are market related and maximizes profit opportunities
• Keep data base of competitor/competitive rates
• Analyse company rates vs market and make necessary adjustments
• Ensure each quote is checked for accuracy and is professionally presented
• Implement and drive the sales plan/s
• Strategically identify, research and implement cutting edge/niche/unexplored opportunities/legislative changes resulting in logistic solutions for our clients
• Identify and attend strategic networking events and industry forums to ensure the company remains in the loop with industry changes and client needs
• Ensure consistent service level offering is provided to all clients
• Ensure company systems are implemented consistently in all clients (new and old)
• Identify and drive updates and changes needed to ensure optimization of internal systems, processes and procedures
• Build and develop client relationships

Minimum Requirements

• Experience 3–5 years in Customer Success, Account Management, or Client Relationship Management.
• Understanding of competition, market and industry trends
• Solid understanding of Logistics Solutions
• Knowledge of fruit industry and shipping line activities

Skills

• Strong communication and interpersonal skills
• Excellent problem-solving and conflict-resolution abilities.
• Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously.

Should you meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful

Customer Success Consultant (POS25115)
Based: Somerset West
Salary: R pm - R pm (negotiable depending on your experience)
Requirements:
Training/ Educator or Consulting experience
Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
Excel proficiency intermediate
Customer service / support experience will be advantageous
Previous experience in the Property/Rental sector will be an advantage
Responsibilities:
Creating and managing training plans with customers
Reporting on training progress of all customers that is in training
Work directly with client to effectively coordinate each training project to completion.
Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
Provide system training to customers
Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
Assist with preparing data and uploading on to the system for new customers
Closing Date: 10 May 2025