248 Vp Of Customer Experience jobs in South Africa

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

CATEGORY/FUNCTION INTRODUCTION

Customer Development (CD) is what we call our Sales organization at Unilever. Customer Development works closely with our customers to pioneer new products, build categories, and best deploy best-in-class retail and shopper capabilities.

JOB PURPOSE

Lead in Market Plan execution (Aligned to BU Strategy)

• Localises Category Growth Strategy
• Executes strategically aligned Commercial Plan in Market
• Decides Channel/Customer Prioritisation in Market and deploys Budget accordingly
• Leads Core Capabilities and objective customer engagement (Catman /Shopper / NRM)
• D4C/D4R: executes locally AND integrates Channel & Customer upstream into BU

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Category Growth Strategies: Localise (Develop and deploy) CGS at channel and customer level, Work closely with Brand, CMI, NRM, Shopper Marketing to build Customer sell-in
• Innovation: Define national innovation & launch plan to channels/customers. D4C/D4R: executes locally AND integrates upstream into BU
• Targets and Budgets: Tracking USG targets and investment to deliver BG strat by channel and customer
• Pricing and promotions, Mix: Own Pricing & Promo strategy. NRM: Ownership of L4 and L5
• Execution: Deploy strategically aligned commercial plan in Market via CBD Deploy launch plans to channels/customers to ensure strength of execution. Define channel / Customer Execution: (SoS, TDP)
• Shopper / Digital marketing led
• Capability: Deploy core capabilities required to win by Channel and Customer. Catman / Shopper / NRM

Experiences & Qualifications

• Minimum 2 years experience in Marketing or Sales in FMCG industry
• BComm degree (preferably in Marketing, Business Administration, Financial majors)
• Strong Excel skills
• Demonstrated cross-functional team experience
• Strong demonstrated insight & analytical skills
• Previous experience using Nielsen, PowerBI or customer platforms like Dunnhumby or PnP info hub would be very favourable

Skills

• Innovation mindset
• Commerce channels execution
• Digital business models
• Commercial Strategy
• Business Acumen / NRM
• Category Growth Management
• Data-Driven Mindset
• Customer and Retailer Understanding

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Critical SOL (Standards of Leadership) Behaviors (Minimum vs Preference)

• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
• CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
• AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

• Implement Enterprise Risk Management Strategy
• Implement and maintain a strategically focused and effective ERM system and process
• Support establishment of a framework for risk management, which involves identifying particular events or circumstances relevant to the organisation's objectives (risks & opportunities), assessing them in
• Create and maintain a conducive legislative environment aligned with relevant legal requirements and acts to ensure implementation of internal controls for compliance purposes
• Ensure that proper insurance coverage of the organisation is in place
• Operational Quality Assurance - verifies operational output is within tolerances
• Apply a risk based approach to financial reporting
• Create and document unified business continuity and disaster recovery strategies, plans, processes and procedures
• Build Strategic Relationships with Relevant Stakeholders
• Establish and maintain productive relationships with key role players and stakeholders within the Telkom Group structure
• Establish and maintain strategic relations with external stakeholders
• Ensure clear, concise and timeouts communication
• Maintain an effective joint liaison with management
• Negotiate and influence at the highest levels of the organisation
• Risk Management - Plan, design and implement an overall risk management process for the organisation by developing operational models
• Risk Assessment which involves managing the process of analysing upside and downside risks as well as identifying, describing and estimating the quantitative and qualitative risks affecting the business
• Risk evaluation which involves comparing estimated risks with risk criteria established by organisation such as costs, legal requirements and environmental factors
• Risk reporting in an appropriate way for different audiences
• Risk treatment by selecting and implementing measures to control and mitigate risks including activities to avoid risks, transfer risks and finance risks
• Monitor and review processes to ensure risk and compliance arrangements are in place
• Provide support, educate and train staff
• Provide an independent view regarding proposed business plans and transactions
• Risk reporting to the board of directors regarding most significant risks
• Risk reporting to business heads to ensure they are aware of risks relevant to their parts of the business
• Risk reporting to individuals to understand their accountability for individual risks
• Perform gap analysis
• Compile business plan
• Create scenarios
• Measure and report performance
• Support investor communications
• Provide Team Leadership
• Engender a philosophy and culture of total ownership and responsibility for excellence by ERM staff i.r.o. the strategy and operational activities
  
  
  

• None
  
  
  

• NQF 8: Honours Degree
  
  
  

• 8 Years relevant experience, of which at least 3 years on senior management level
  
  
  

• None
  
  
  

• None
  
  
  

• Telkom Group Service Organisations
• Telkom Business Units
• Executive Management
• Relevant Telkom Group & Business Unit Committees
• Other relevant external stakeholders
• TERMC
• EXCO
• ARC
• Board of Directors
• Business Heads
• Employees

• Put innovative strategies in place to optimise the performance and efficiency of the building (i.e. water saving initiatives - greening initiatives) and to ensure the delivery of high value-added recommendations.
• Identify and implement strategies to develop a work place environment that leads to increased staff productivity.
• Accountable for the formulation of design standards with workplace bench marking and commercial requirements, direct engagement with the relevant business heads to develop and refine product types, and standardise for cost efficient execution at scale.
• Identify/ develop solutions to maximise efficient facilities and space management solutions.
• Plan and manage customers short-term and long-term facilities and space management needs.
• Ensure compliance to statutory regulations, policies and procedures by conducting inspections, liaising with tenants to assist with non-compliance - Institute a process of workplace safety for staff and contractors.
• Ensure that occupancy and vacancy levels are reported and managed effectively in order to minimize costs.
• Ensure regular reporting to all stakeholders, including the analysis and metrics of deliverables to the following: board, executive, senior management, customers, etc.
• Manage relationships with service providers to ensure effective and efficient service delivery in a cost-effective manner and in line with good business practices.
• Provide strategies to manage and reduce red flags that have been escalated in terms of utility bills.
• Ensure procedures are in place to mitigate and manage risk, ensuring buildings are compliant to prescribed legislation and implement corrective action when required.
• Review the service delivery model for FM services especially when contracts are being renewed.
• Review and update to stay best in class in contracting and delivering FM services.
• Improve on an ongoing basis the annual asset management plan for maintenance budgeting, programmed maintenance and capital projects including refurbishments.
  
  
  

• Compile and manage the capital expenditure budget for facilities as well as track variances/ savings - Conducts financial analyses to evaluate and recommend lease vs. purchase decisions.
• Completes any required forecasts, budget analyses and reports of activities.
• Analyze monthly performance and budget projections and compare it to annual management plan and budget, and adjust strategies accordingly.
• Developing year on year business plans to achieve savings targets and working closely with the finance team to produce monthly financial status reports and future forecasts.
• Manage the overall maintenance budget.
• Responsible and accountable for effective management and development of the Facilities Management Team.
  
  
  

• SAFMA (Accredited Facilities Professional)
  
  
  

• NQF 7: 3 year Degree
  
  
  

• 8 Years relevant experience, of which at least 3 years on senior management level
  
  
  

• Qualification preferably in built environment or appropriate.
• Experience in the Facilities Management field, of which at least 6 years experience at a strategic and management level.
  
  
  

• Strategic thinker and planner with the ability to deliver results.
• Very experienced in setting out facilities management processes and procedures.
• Professional business writing is required to represent the company in the most professional way possible.
• Make effective decisions and leverage to achieve objectives.
• Fundamental understanding of Strategic FM and its impact on the users.
• Make effective decisions and leverage to achieve objectives.
• Ability to build strong and positive relationships with clients/ external stakeholders, consultants and advisors.
• Demonstrated leadership skills with vision, commitment, engagement and results.
• Ability to translate strategic initiatives into tactical implementation plans.
• Excellent computing skills (particularly Microsoft Outlook, Excel, Word, PowerPoint and Project).
• Excellent written communication skills.
• Highly developed problem-solving skills.
• High level of professionalism, honesty and integrity.
• Good knowledge of MS Excel experience is essential.
• Power point and other presentation software skills an advantage.
• Ability to analyze and interpret numerical data and all other sources of information.
• Entrepreneurial and Commercial acumen.
• Excellent analytical and logic reasoning ability.
• MS Projects.
• Excellent negotiation and influencing skills.
  
  
  

• None
  
  
  

• Divisional leaders
• Executive and senior leadership stakeholders
• Category/ Supplier executives and management
• Contract management services
• Executives and Management
• Service providers
• Real Estate Asset and Facilities Management
• Utilities Management
• Properties Project Management
• Customers outside Telkom

Our Customer Success team performs benchmarking and financial analysis of our clients’ technology environments, delivers monthly reports, and provides insightful recommendations to clients. The team also facilitates new OneView functionalities for clients.

Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading.

Who Are We?

1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.

We hire talented people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with.

Learn more about our culture by watching our videos:

Part 1 - Our company culture
Part 2 - Our company culture

We are seeking a dedicated junior to join our Cloud FinOps team. You will work closely with engineering and finance teams that drive cloud costs analysis & optimization.

Key Responsibilities:

• Provide business support and analysis to drive client engagements
• Conduct investigations, gather, normalize data, analyze trends and results
• Compile and present reports
• Upskill on cloud concepts and technologies
• Investigate customer cloud environments to identify financial optimization opportunities
• Share knowledge with the team
• Document processes and methodologies
• Prepare and present findings
• Maintain an updated client baseline
• Attend weekly client and service provider meetings, ensuring timely response to ad hoc requests
• Assist the FinOps team as needed
• Create and maintain PowerBI dashboards and reports

Requirements:

• Bachelor’s degree in Information Systems or Finance
• Previous client-facing experience (beneficial)
• Interest in FinOps, cloud technology, and analytics
• Self-study or certifications in relevant areas
• Excellent communication skills
• Creative problem-solving abilities
• Strong self-management skills
• Proficiency in Microsoft Excel and PowerBI
• Understanding of large-scale data and reporting
• Exposure to development teams and prioritization skills

Perks:

• 20 leave days plus a quarterly "mulligan" day
• High-spec equipment for remote work
• Home office setup allowance
• Flexible working hours
• Well-being programs and employee support
• Paid Microsoft courses and certifications
• Training allowance for hobbies
• Participation in social responsibility initiatives
• Free gap cover and hybrid work environment

Location: Remote

Experience Required: 4+ years in Customer Success within SaaS-based companies

Woliba is a leading SaaS platform that streamlines People Operations and enhances employee wellbeing through an all-in-one, modular solution. Our mission is to help organizations build thriving workplace cultures by delivering innovative, easy-to-use tools for HR teams, leaders, and employees worldwide.

Were looking for an experienced Customer Success Manager (CSM) to own and grow relationships with our customers, ensuring they achieve measurable success using Wolibas platform. This is a fully remote position, working with clients primarily in the United States, and requires a proactive, relationship-driven professional with a strong SaaS background.

• Serve as the trusted advisor and primary point of contact for an assigned portfolio of clients.
• Lead strategic onboarding plans to ensure smooth implementation and time-to-value for new accounts.
• Drive product adoption, engagement, and satisfaction through regular check-ins, QBRs, and success planning.
• Develop a deep understanding of each clients goals, challenges, and business objectives.
• Collaborate with product, support, and sales teams to ensure customer feedback informs roadmap decisions.
• Proactively identify at-risk accounts and implement retention strategies.
• Partner with Sales on renewal and expansion opportunities.
• Monitor key account health metrics and prepare executive-level reports for clients and internal stakeholders.

• 4+ years in a Customer Success or Account Management role within SaaS companies.
• Proven track record managing US-based accounts, preferably mid-market to enterprise level.
• Strong understanding of SaaS onboarding, adoption, retention, and expansion best practices.
• Excellent English communication skills (verbal and written).
• Strong analytical skills with the ability to translate customer feedback into actionable insights.
• Comfortable working independently in a fully remote environment.
• Tech-savvy, with proficiency in CRM systems, customer success platforms, and virtual meeting tools.

• Experience in HR tech, employee engagement, or wellbeing software.
• Background working with global, distributed teams.
• Familiarity with tools like HubSpot, Gainsight, ChurnZero, or similar.

• Fully remote, flexible work environment.
• Opportunity to join a growing SaaS company making a global impact.
• Professional development and learning opportunities.
• Competitive salary aligned with experience and location.

Join to apply for the Customer Success Agent role at OneDayOnly.co.za .

Step into the wild world of OneDayOnly - South Africa's OG daily deals hub. We’re the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We’ve got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL.

We’re not fussy - if the price is right and the quality checks out, we’re selling it. That makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can say “add to cart”. So, jump in, where FOMO meets killer deals, and let’s turn every day into a retail party!

You're not just a customer service agent, you’re a problem-solving powerhouse. You take real pride in your work, thrive in a high-energy environment, and own every task you take on. With a keen eye for accuracy, a healthy dose of empathy, and rock-solid professionalism, you turn customer queries into positive experiences - all while bringing good energy and a calm, can-do attitude.

You're proactive and perceptive, spotting potential issues before they escalate. You’re not afraid to speak up, pitch in, or reach across departments to get things sorted. You don't pass the buck - you roll up your sleeves and find solutions. Friendly, reliable, and people-savvy, you're a natural team player who values clarity, collaboration, and mutual respect.

• Handle customer queries across multiple platforms with accuracy, urgency, and empathy.
• Understand the deal, the product, and the pain point - then resolve it quickly and professionally.
• Communicate clearly and proactively with the customer and internal teams to avoid delays or dropped balls.
• Work closely with other internal departments to get the information or support needed to resolve issues.
• Spot trends in customer queries or product issues and raise them with the relevant teams before they snowball.
• Use time wisely, manage priorities well, and always look for ways to work smarter.
• Record and share feedback where necessary to ensure issues don’t repeat.
• Take ownership of your KPIs - and always aim to exceed expectations.
• Jump in to support your teammates and the broader business when needed.

• Matric certificate
• 2+ years in customer service, ideally in eCommerce
• Experience using a ticketing system like Zendesk
• Excellent verbal and written communication skills - clear, friendly, professional
• Strong attention to detail and a flair for solving problems
• High adaptability, emotional intelligence, and a calm approach under pressure
• Comfortable learning new tools and tech quickly
• A positive, can-do attitude and a genuine passion for helping people
• Strong organisational and multitasking skills
• A proactive mindset - you notice things, raise flags, and follow through

We’re not your average eCommerce company. We move fast, think big, and enjoy a good laugh along the way. If you’re ready to bring your A-game, make an impact, and work with an incredible team, we want to meet you!

• Entry level

• Full-time

• Other

• Retail

ZAR18,000.00/yr - ZAR25,000.00/yr

At DotActiv, we pride ourselves on providing the South African retail market with high-quality category management software and advisory services aimed at making in-store shopping an all-round better experience. The purpose of our existence is: "To accelerate the world's transition to retail sustainability through category management that simultaneously delivers remarkable performance, exceptional shopping experiences and meaningful strides towards sustainability." Software account management is a post-sales customer success role that focuses on nurturing client relationships. Customer Success Consultants have two primary objectives: retain clients' business and grow those opportunities. They accomplish these objectives by learning what their clients' goals are and helping their clients achieve them.

The role of the Customer Success Consultant is to study signed customer contracts, be the main point of contact for the client and their voice within DotActiv, build project plans specifically relating to the respective contracts and their journey maps, manage those projects, identify growth and solution opportunities, explore the opportunities of contract renewal, upsells and cross-sells, and ensure that contracts are properly closed-out.

The fundamental purpose of the Customer Success Consultant is to sustain and grow software customer contracts by guiding the customer from early to mature software usage. The role also ensures that the customers get the value and deliverables defined by our service offering.

The key purpose of this role is summarised as follows: The key purpose of this role is to sustain and grow software customer contracts by guiding the customer from early to mature software usage.

• Ensure a smooth handover from Sales to Operations
• Ensure the client is onboarded in a timely manner and has everything they need
• Manage and facilitate training, from free training sessions to additional premium training
• Ongoing software account management including hyper-personalised monthly check-ins, quarterly reviews to track progress to success; and advisory consulting
• Identify opportunities for account growth and guide the customer toward mastering the full DotActiv product suite
• Working with Operations Managers and Sales Consultants to meet client objectives
• Actively source and identify development potential in accounts by studying current business; identifying and evaluating additional needs, and analysing opportunities
• Actively identify operational and technical obstacles within software customer accounts and provide appropriate resolutions
• Perform billing reviews and provide recommendations for improvements
• Develop and maintain a productive relationship with customers
• Understand customer needs and provide business solutions
• Resolve customer problems in a timely manner
• Initiates and supports the sales processes by building relationships, understanding the qualifying potential and proposing and securing appropriate upgrade packages with the support of the relevant Operations Manager or Sales and Marketing Manager, as the case may be
• Develops sales opportunities
• Continuously explains product and service enhancements, bug fixes, and additions, and introduces new products and services
• Manage the day-to-day needs of customers by being an advisory consultant
• Provide excellent customer service to ensure customer satisfaction
• Attend team meetings regularly
• Report on churn and expansion of software accounts

A great attitude is what is most important and the next most important thing we will expect is an "always learning" mindset.

Besides these critical ingredients, you will need to possess or be willing to acquire (with our help) the following skills and abilities:

• Education and Experience:
  • Relevant account management, customer success/ experience management, and/or sales experience would be preferred;
  • A Consumer Science or Commerce degree or similar degree at a recognised and accredited university is beneficial;
  • A good understanding of English (You must be able to speak, read and write at a business proficiency level);
• Knowledge and Computer Skills:
  • Must be a confident communicator and presenter
  • Must possess excellent verbal and written communication skills
  • Must possess excellent organisational and planning skills
  • Be proactive, reliable, responsible and accurate with an attention to detail
  • Possess the ability to keep the information confidential
  • Ability to work in high-stress environments
  • Self-motivated with a positive and professional approach to management

• You'll receive a starting monthly Cost to Company salary of between R18k and R25k, depending on your qualifications and experience
• You'll work remotely online.
• Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training)
• The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.
• We will offer you a strategic developmental path specific to your circumstances, allowing you to grow your career with us.

• Entry level

• Full-time

• Customer Service

• IT Services and IT Consulting

Strategic People Partner | Aligning HR strategy with business growth | Building high-performance cultures

As a Customer Success Engineer , you will act as a key liaison between CubeSpace’s customers and internal teams. Rather than being the technical expert yourself, your primary role will be to facilitate and coordinate support queries, ensuring that the right questions are asked, the right experts are engaged, and the right answers are delivered clearly, accurately, and sensitively to the customer.

Support queries may range from documentation clarifications to troubleshooting during in-orbit commissioning. Many will involve multiple iterations of feedback and cross-departmental collaboration. Your ability to manage these threads, keep things moving, and maintain clarity throughout is essential to our customers’ success and ours.

This role is perfect for someone who combines strong technical comprehension with excellent communication, coordination, and follow-through.

• Act as the first point of contact for incoming post-sale support queries.
• Gather the necessary information from customers and ask clarifying questions to frame their requests accurately.
• Work with relevant technical specialists to gather responses, then repackage and communicate feedback in a clear, customer-appropriate, and commercially sensitive manner.
• Manage the support mailbox and ticketing system, ensuring queries are logged, tracked, followed through, and closed effectively.
• Maintain and update internal support documentation (e.g., FAQs, living playbook) and help identify areas for process or documentation improvement.
• Support the Customer Success Lead in day-to-day order management tasks, such as client mission overview reviews, handovers between Sales and Production, return facilitation, and documentation handling.
• Help implement and optimize Customer Support software tools as the team scales.
• Proactively build product knowledge and technical literacy over time to reduce reliance on the broader team for resolving routine support enquiries.
• Ability to understand and communicate technical topics clearly and confidently (without being the subject matter expert).
• Strong organizational skills and the ability to manage multiple, concurrent threads and deadlines.
• Excellent verbal and written communication in English.
• Excellent problem solver and logical thinker.
• Comfortable working independently and taking ownership of open queries.
• Team-first mindset with the humility to facilitate rather than control.
• Cultural sensitivity and professionalism in working with a global customer base.
• Commitment to accuracy, consistency, and high standards of service.

• Background in control engineering.
• Familiarity with satellite systems or space mission operations.
• Previous experience in customer-facing, support, or coordination roles.
• Experience with ERP, CRM, or ticketing systems.
• Fluency in additional languages.
• General passion for space and the industry’s direction.
• Software background and coding ability.
• Contribute to global space missions by playing a critical role in customer support success.
• Gain exposure to advanced space technologies and diverse satellite programs.
• Join a fast-growing, internationally recognised company at the forefront of the satellite control industry.
• Work in a collaborative and mission-driven environment where your coordination skills truly make a difference.

• Mid-Senior level

• Full-time

• Customer Service, Information Technology, and Administrative
• Industries IT System Training and Support