466 Customer Strategy jobs in South Africa

Company Description

At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.

Deloitte offers career opportunities across Internal Client Services, Audit & Assurance (A&A), Tax & Legal (T&L) and our Consulting services business, which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T).

Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level

Job Description

As a Consultant you will support the engagement team in the delivery of services to our clients on delegated engagements / projects within Customer Strategy and Design.

Key Responsibilities:

• Actively support the delivery of Customer Strategy and Design projects focused on:
• Customer strategy
• Segmentation
• Product innovation & design, product strategy management & delivery,
• Growth strategy
• Proposition design
• Research & insights
• Customer centred operating models
• Data and analytics
• Digital marketing
• Pricing & promotions
• Experience design
• Gather and interpret client requirements in order to deliver exceptional quality to our clients
• Execute initiatives efficiently and effectively, whether it be presenting key findings, modelling a business case, building a dashboard, optimising a customer journey or researching global best practice
• Work with target users in contextual research, involved in product discovery work
• Problem-solve in unstructured environments where the diagnosis and solution may not be clear and lateral thinking is required.
• Assist in the preparation of client presentations/ discussion documentation
• Actively engage with team in client engagements to support team delivery and self development.

Qualifications

Minimum qualification:

• Tertiary qualification in Business, Finance, Accounting, Data or Computer Science, Engineering or related
• Industry-specific qualifications or an equivalent

Experience Required:

A total of 2+ years working experience within a client facing environment

• Minimum 2 years' working experience, ideally in a consulting environment or related field
• Experience in a strategy or customer role is advantageous

General

• Exceptional communication skills both written and verbal
• Excellent report writing skills
• Highly adaptable, managing change and ambiguity with ease
• Ability to approach challenges and work with a proactive mindset and determination
• Strong learning ability to grasp new concepts
• Infuse energy and passion into daily tasks

This is an excellent opportunity to work with a top-tier consulting firm, delivering impactful solutions across various industries. If you're passionate and have a passion for innovation and customer success, we'd love to have you on our team

Additional Information

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams, here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent's data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

CATEGORY/FUNCTION INTRODUCTION

Customer Development (CD) is what we call our Sales organization at Unilever. Customer Development works closely with our customers to pioneer new products, build categories, and best deploy best-in-class retail and shopper capabilities.

JOB PURPOSE

Lead in Market Plan execution (Aligned to BU Strategy)

• Localises Category Growth Strategy
• Executes strategically aligned Commercial Plan in Market
• Decides Channel/Customer Prioritisation in Market and deploys Budget accordingly
• Leads Core Capabilities and objective customer engagement (Catman /Shopper / NRM)
• D4C/D4R: executes locally AND integrates Channel & Customer upstream into BU

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Category Growth Strategies: Localise (Develop and deploy) CGS at channel and customer level, Work closely with Brand, CMI, NRM, Shopper Marketing to build Customer sell-in
• Innovation: Define national innovation & launch plan to channels/customers. D4C/D4R: executes locally AND integrates upstream into BU
• Targets and Budgets: Tracking USG targets and investment to deliver BG strat by channel and customer
• Pricing and promotions, Mix: Own Pricing & Promo strategy. NRM: Ownership of L4 and L5
• Execution: Deploy strategically aligned commercial plan in Market via CBD Deploy launch plans to channels/customers to ensure strength of execution. Define channel / Customer Execution: (SoS, TDP)
• Shopper / Digital marketing led
• Capability: Deploy core capabilities required to win by Channel and Customer. Catman / Shopper / NRM

Experiences & Qualifications

• Minimum 2 years experience in Marketing or Sales in FMCG industry
• BComm degree (preferably in Marketing, Business Administration, Financial majors)
• Strong Excel skills
• Demonstrated cross-functional team experience
• Strong demonstrated insight & analytical skills
• Previous experience using Nielsen, PowerBI or customer platforms like Dunnhumby or PnP info hub would be very favourable

Skills

• Innovation mindset
• Commerce channels execution
• Digital business models
• Commercial Strategy
• Business Acumen / NRM
• Category Growth Management
• Data-Driven Mindset
• Customer and Retailer Understanding

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Critical SOL (Standards of Leadership) Behaviors (Minimum vs Preference)

• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
• CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
• AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

We are looking for management consultants with a passion for strategy to join our collaborative, engaged, and passionate Business Strategy Consulting team.

Are you passionate about bringing insightful guidance to our clients that shapes the future of their businesses and helps them achieve that vision? Are you inspired to create an executable strategic plan that empowers positive transformation for our clients and their customers? One that will positively impact the lives of people everywhere?

Do you have the skills and tenacity to contribute to the growth of business strategies that are embodied within a digital future? Do you want to work with the most talented people in South Africa? Then you will love it here!

Note: We give full consideration to every applicant's fit for this role. If you decide to apply and do not hear from BSG within a maximum of four weeks, please consider your application unsuccessful at this time.

Main Purpose of the Role:

Engage a multi-skilled BSG ecosystem spanning Strategy, Data Science, Technology, Analysis, and Design and Delivery Management to provide insightful and pragmatic strategic guidance to our clients. This guidance will shape how they leverage international benchmarks, fused with the local context of their businesses.

In partnership with our clients' executive teams, we aim to achieve benefits and outcomes beyond the reach of ordinary people.

Minimum Qualifications:

• A tertiary degree with honours that has developed your problem-solving skills.

• Examples include: BBusSci, BCom, BSc Eng, BEng, or BSc.

Experience:

• 5-12 years of consulting experience.

• A proven track record of successfully shaping and leading business and technology change.

• Experience working with key decision-makers at the highest levels across industries.

Job Objectives:

• Lead and motivate high-energy teams.

• Build real and lasting relationships at the top levels of our clients.

• Coach and mentor other consultants to grow skills and ensure effective delivery.

• Understand the impact of business trends and emerging technology on our clients.

• Work with our clients to create innovative solutions to business problems and customer needs.

• Communicate the required change both in person and in writing.

• Drive the execution of key initiatives required to bring strategy to life.

• Support the relationship sales process.

• Profile the BSG brand to attract talent and build further client opportunities.

Skills and Abilities:

• Ability to structure and solve problems and communicate solutions effectively.

• Ability to collaborate with both BSG and client team members.

• Proficiency in primary and secondary research.

• Data gathering and analysis skills.

• Awareness of project planning and delivery management.

• Experience conducting client interviews and workshops.

• Facilitation skills for workshops.

• Awareness of IT practices and solution design.

• Exposure to design thinking, lean startup, and agile practices.

Business Strategy Associate (Office of the CEO)

About EASE

EASE is building the future of healthcare access in Africa and beyond. Through our innovative equipment-as-a-service model, we enable hospitals and clinics to access advanced medical equipment without heavy upfront investments. Our vision is to make world-class medical equipment available and affordable for all.

We provide our customers with the use of equipment through a variety of flexible programs, such as EASE (Equipment-as-a-Service), allowing them to pay for equipment directly from the cash flows it helps generate.  Our goal is to build sustainable and profitable businesses in the equipment-as-a-service, equipment rental and equipment leasing industries. – driving long term growth, accelerating economic activity, and creating jobs.

By bridging global capital markets with emerging markets in need of solutions, we deliver attractive risk-adjusted returns for investors and lenders while making a lasting social impact. Joining EASE means becoming part of a mission-driven team that is reshaping healthcare delivery and building one of the most exciting growth platforms in Africa and beyond.

EASE Holdings BV (EASE) is a private company, headquartered in Rotterdam, The Netherlands, with operations and/or offices in Ghana, Nigeria, South Africa, Dubai and The Netherlands, and we are working to expand to other countries.

We are looking for a Business Strategy Associate to work closely with our CEO in shaping EASE's growth agenda. This role is ideal for someone with early career experience (2–3 years) in consulting, banking, leasing, or healthcare, who wants to move into a dynamic, mission-driven scale-up. You will support strategic projects, investor relations, and operational initiatives across markets.

Title:

Business Strategy Associate

Reports to:

Chief Executive Officer

Location:

Johannesburg, South Africa or Accra, Ghana (preferred). Rotterdam (HQ) may also be considered. A partial remote arrangement is possible for exceptional candidates.

What you'll do

• Work directly with the CEO on high-priority strategic and commercial initiatives
• Conduct market, competitive, and financial analyses (healthcare, leasing, and equipment financing)
• Build structured models, presentations, and materials for investors, partners, and board members
• Support evaluation of new markets, partnerships, and business models
• Translate complex research and data into clear insights and recommendations
• Drive cross-functional coordination across teams and external stakeholders

What we're looking for

Minimum qualification(s) and experience

• Bachelor's degree in Business, Finance, Economics, Healthcare Management, or related field.
• 2–3 years of professional experience in one of the following:
• Management consulting (exposure to healthcare, infrastructure, or financial services ideal)
• Investment banking or corporate finance (experience in structured finance, leasing, or project finance)
• Healthcare strategy, health tech, or medical equipment sector

Desirable Characteristics & Skills:

Core Requirements

• Strong financial and commercial acumen: advanced Excel/financial modelling and ability to analyze unit economics, leasing structures, and pay-per-use models.
• Understanding of healthcare delivery models in emerging markets and/or medical equipment financing.
• Excellent business writing and presentation skills in English, with ability to prepare board- and investor-level materials.
• Strong research, analytical, and problem-solving skills with ability to translate data into clear insights.
• Proficiency in PowerPoint and financial analysis tools.
• Ability to manage projects independently and drive coordination across functions.

Preferred/Desirable

• Familiarity with equipment leasing or asset financing models.
• Experience working in emerging markets (Africa strongly preferred).
• Exposure to AI productivity tools (e.g., ChatGPT, Perplexity).
• Entrepreneurial mindset: proactive, resourceful, comfortable with ambiguity.
• Ability to thrive in a
  remote-first, multicultural environment
• Willingness to travel.

What we offer

• Competitive salary aligned with early-career strategy/finance roles.
• Direct exposure to CEO-level decision-making and investor conversations.
• A high-impact role in a fast-scaling, purpose-driven company.
• Mentorship and growth opportunities within a leadership track.
• Remote flexibility, with preference for candidates based in Johannesburg or Accra.

To Apply:
Send your CV + a short note on why you're excited about this role to

EASE Holdings BV (EASE) and its affiliate companies are equal opportunity employers and prohibit discrimination and harassment of any kind.  We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All our employment decisions are based on business needs, job requirements and individual qualifications, without regard to gender, race, color, religion or belief, family, parental status, etc., and we encourage candidates of all ages to apply.

Introduction

Job title: Middle Manager Business Strategy & Performance

Job Location: Gauteng, Johannesburg

Deadline: October 06, 2025

Position: Middle Manager Business Strategy & Performance X2 Position / Task Grade: M18

Area of specialization: To manage the Business Planning process and strategy formulation for the Office of the Chief Operating Officer.

Department: Business Enablement & Strategy
Business Unit: Office of the GE
Location: MWP
Reference Number

Job description

Leadership

• Ability to work with and influence Senior Leadership
• Managing vision and purpose
• Integrity, trust, and confidentiality
• Strategic agility / Risk Management
• Strategic planning / Strategic Influence
• Managing duality of functions

Behavioral

• Performance monitoring and measurement
• Dealing with paradox / ambiguity
• Resourcefulness and Decisiveness
• Performance Orientated and results Driven
• Working under pressure and maintaining professional composure

Knowledge

• Business acumen / Financial Acumen
• Project Management / Data management

Skill

• Facilitation and Stakeholder Management / Networking
• Computer literacy

Key Responsibilities

• Manage and direct the consolidation of business plans
• Leads, directs, monitors, tracks, and reports on the status of the strategic projects
• Direct the inputs to the information systems, supporting the planning process
• Direct and co-ordinate the effectiveness of the monthly reporting process
• Develop and maintain policies, standards, procedures, and methodologies for business planning
• Management of staff

Minimum requirements

• B Degree / B Tech Business Mngmt / Business Administration / Social Sciences / Commerce at NQF 7 with 360 Credits

Related Minimum Experience :

• Seven (7) years related experience in a strategic management environment

Closing Date

Closing Date: 30 September 2025

Related job categories: Sales / Retail / Business Development jobs

Listing reference: arcmt_

Listing status: Under Review

Apply by: 29 August 2025

Job category: Business Analyst

Contract: Permanent

Remuneration: Market Related

EE position: No

Part of the worldwide ArcelorMittal group with an industrial presence in 27 countries, ArcelorMittal South Africa Limited is the largest steel producer on the African continent, with a production capacity of 5 million tonnes of liquid steel per annum. Both flat and long steel is produced in hundreds of grades and specifications. Steel is as relevant as ever to the future success of our world. As one of the only materials to be completely reusable and recyclable, it will play a critical role in building the circular economy of the future. Steel will continue to evolve, becoming smarter, and increasingly sustainable. At ArcelorMittal, our goal is to help build a better world with smarter steels.At ArcelorMittal South Africa, our "We Care" value drives our unwavering commitment to safety and zero harm for our employees. We seek applicants who share this dedication and are ready to uphold our high safety standards. It is essential to regularly check your emails for updates regarding your application status. We utilise "Wamly", a one-way recorded interview platform, to streamline our hiring process. Should you receive an invitation to complete a recorded interview, please ensure it is submitted by the specified deadline. Timely completion of this step is crucial for your application to be considered for the opportunity. We appreciate your diligence in this process and look forward to your participation.

ArcelorMittal South Africa is hiring for a Specialist, Business Analytics, Business Strategy - Vanderbijlpark- (S4)

• Working inside the Business Analytics team to extract information, develop models and generate knowledge, and automate output for commercial-related performance, trends and analysis
• Support to other functions in the Business Analytics division (including Finance, procurement, compliance and commercial)
• Support to optimize the functions of the Commercial team
• Coordinating efforts in the team to support other functions such as contract compliance, development and other

• National Diploma (NQF 6/10) in Information Technology / Computer Science / Business Analytics
• A Bachelor's degree will be advantageous
• Any business studies will be advantageous

• Preferably strong experience in any or all of the following:
• Safety
• Health
• Human Resources
• Finance
• Good experience with SQL programming and data analytics. This is mandatory.
• Some experience with Power Bi (including DAX expressions) is advantageous
• Some experience with ETL (Extract, Transform, and Load) will be advantageous
• Thorough understanding of ArcelorMittal’s business processes from end-to-end perspective

• Strong Reporting and Analytical skills
• Strong business acumen
• Ability to learn new skills in data analysis, data extraction and data transformation
• Derive patterns and insights from data that drive business value
• Excellent communication and co-ordination skills
• Innovation and execution skills
• Customer and results orientation
• A keen interest to learn and apply new analytical and automation tools (Power BI, Power Pivot, SQL, Power Automate and advanced Excel)

Overview

Alliance Banking Senior Business Analyst – Key Requirements

• 1. Business Analysis & Strategy Alignment Proven ability to elicit, document, and validate business requirements in a complex partnership-driven banking environment. Strong understanding of Alliance Banking models, including BaaS, white-label platforms, and embedded financial services. Ability to conduct gap analyses, feasibility studies, and cost-benefit analyses for proposed solutions. Experience in supporting business case development, particularly for new partner onboarding, product enhancements, or regulatory projects.
• 2. Financial Services & Regulatory Knowledge Strong grasp of banking products and services (e.g., payments, savings, credit, cards, collections, remittances). Familiarity with South African financial regulations including SARB, FSCA, FICA, and POPIA requirements. Exposure to risk, compliance, and audit processes, particularly in third-party/partner environments.
• 3. Process Design & Optimisation Experience in documenting and improving end-to-end business processes, especially those involving external partners. Ability to model workflows using tools such as BPMN, Visio, or Lucidchart. Knowledge of control environments, KPIs, SLAs, and escalation frameworks across operational value chains.
• 4. Data Analysis & Insights Competency in data-driven decision-making, including data profiling, reconciliation, and insights to support product performance. Ability to work with Excel, SQL, Power BI or equivalent to perform ad hoc analysis. Understanding of data governance and quality, especially in integrated partner environments.
• 5. Partner & Stakeholder Management Strong stakeholder management skills with experience interfacing across IT, Legal, Risk, Compliance, Product, and external partners. Proven ability to act as a bridge between business and technical teams, ensuring shared understanding and execution. Confidence in participating in governance committees, product working groups, and external partner discussions.
• 6. Project Management & Agile Delivery Hands-on experience in Agile/Scrum or hybrid project methodologies, including backlog grooming and sprint planning. Exposure to JIRA, Confluence, DevOps, Trello, or similar tools. Ability to manage multiple initiatives and deliver under tight deadlines in a fast-paced Alliance environment.
• 7. Documentation & Communication Exceptional written and verbal communication skills, with a focus on clear, concise, and structured reporting. Ability to create and present business requirement documents (BRDs), functional specifications (FRDs), and user stories. Experience in preparing partner onboarding documentation, SOPs, and support playbooks.
• 8. Qualifications & Experience Bachelor’s Degree in Business, Finance, Information Systems, or related field (postgraduate advantageous). Minimum of 5–8 years’ experience in business analysis within banking or FinTech environments. Certifications such as CBAP, PMI-PBA, Agile BA, or Lean Six Sigma are advantageous.