89 Customer Strategy jobs in South Africa

We are looking for management consultants with a passion for strategy to join our collaborative, engaged, and passionate Business Strategy Consulting team.

Are you passionate about bringing insightful guidance to our clients that shapes the future of their businesses and helps them achieve that vision? Are you inspired to create an executable strategic plan that empowers positive transformation for our clients and their customers? One that will positively impact the lives of people everywhere?

Do you have the skills and tenacity to contribute to the growth of business strategies that are embodied within a digital future? Do you want to work with the most talented people in South Africa? Then you will love it here!

Note: We give full consideration to every applicant's fit for this role. If you decide to apply and do not hear from BSG within a maximum of four weeks, please consider your application unsuccessful at this time.

Main Purpose of the Role:

Engage a multi-skilled BSG ecosystem spanning Strategy, Data Science, Technology, Analysis, and Design and Delivery Management to provide insightful and pragmatic strategic guidance to our clients. This guidance will shape how they leverage international benchmarks, fused with the local context of their businesses.

In partnership with our clients' executive teams, we aim to achieve benefits and outcomes beyond the reach of ordinary people.

Minimum Qualifications:

• A tertiary degree with honours that has developed your problem-solving skills.

• Examples include: BBusSci, BCom, BSc Eng, BEng, or BSc.

Experience:

• 5-12 years of consulting experience.

• A proven track record of successfully shaping and leading business and technology change.

• Experience working with key decision-makers at the highest levels across industries.

Job Objectives:

• Lead and motivate high-energy teams.

• Build real and lasting relationships at the top levels of our clients.

• Coach and mentor other consultants to grow skills and ensure effective delivery.

• Understand the impact of business trends and emerging technology on our clients.

• Work with our clients to create innovative solutions to business problems and customer needs.

• Communicate the required change both in person and in writing.

• Drive the execution of key initiatives required to bring strategy to life.

• Support the relationship sales process.

• Profile the BSG brand to attract talent and build further client opportunities.

Skills and Abilities:

• Ability to structure and solve problems and communicate solutions effectively.

• Ability to collaborate with both BSG and client team members.

• Proficiency in primary and secondary research.

• Data gathering and analysis skills.

• Awareness of project planning and delivery management.

• Experience conducting client interviews and workshops.

• Facilitation skills for workshops.

• Awareness of IT practices and solution design.

• Exposure to design thinking, lean startup, and agile practices.

Alliance Banking Senior Business Analyst – Key Requirements

1. Business Analysis & Strategy Alignment

Proven ability to elicit, document, and validate business requirements in a complex partnership-driven banking environment.

Strong understanding of Alliance Banking models, including BaaS, white-label platforms, and embedded financial services.

Ability to conduct gap analyses, feasibility studies, and cost-benefit analyses for proposed solutions.

Experience in supporting business case development, particularly for new partner onboarding, product enhancements, or regulatory projects.

2. Financial Services & Regulatory Knowledge

Strong grasp of banking products and services (e.g., payments, savings, credit, cards, collections, remittances).

Familiarity with South African financial regulations including SARB, FSCA, FICA, and POPIA requirements.

Exposure to risk, compliance, and audit processes, particularly in third-party/partner environments.

3. Process Design & Optimisation

Experience in documenting and improving end-to-end business processes, especially those involving external partners.

Ability to model workflows using tools such as BPMN, Visio, or Lucidchart.

Knowledge of control environments, KPIs, SLAs, and escalation frameworks across operational value chains.

4. Data Analysis & Insights

Competency in data-driven decision-making, including data profiling, reconciliation, and insights to support product performance.

Ability to work with Excel, SQL, Power BI or equivalent to perform ad hoc analysis.

Understanding of data governance and quality, especially in integrated partner environments.

5. Partner & Stakeholder Management

Strong stakeholder management skills with experience interfacing across IT, Legal, Risk, Compliance, Product, and external partners.

Proven ability to act as a bridge between business and technical teams, ensuring shared understanding and execution.

Confidence in participating in governance committees, product working groups, and external partner discussions.

6. Project Management & Agile Delivery

Hands-on experience in Agile/Scrum or hybrid project methodologies, including backlog grooming and sprint planning.

Exposure to JIRA, Confluence, DevOps, Trello, or similar tools.

Ability to manage multiple initiatives and deliver under tight deadlines in a fast-paced Alliance environment.

7. Documentation & Communication

Exceptional written and verbal communication skills, with a focus on clear, concise, and structured reporting.

Ability to create and present business requirement documents (BRDs), functional specifications (FRDs), and user stories.

Experience in preparing partner onboarding documentation, SOPs, and support playbooks.

8. Qualifications & Experience

Bachelor’s Degree in Business, Finance, Information Systems, or related field (postgraduate advantageous).

Minimum of 5–8 years’ experience in business analysis within banking or FinTech environments.

Certifications such as CBAP, PMI-PBA, Agile BA, or Lean Six Sigma are advantageous.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Are you ready to lead with purpose? As the Customer Engagement Lead in Johannesburg, you will shape and guide the strategic direction and management of Roche's disease areas and product portfolio, ensuring our competitiveness in the South African healthcare market.

Your role, as an integral member of the Enabling Team, will contribute to Roche’s long-term vision of achieving a triple-win outcome: to patients, the business, and the broader healthcare ecosystem. This entails fostering innovation, operational efficiency, and value creation through avenues like new patient services, cutting-edge technologies, external collaborations, and global knowledge-sharing.

As a leader of Market Enablers, Patient Journey Partners (PJPs), and Squad Leads, you will empower teams to innovate, collaborate authentically, and ensure Roche Pharma South Africa is positioned as a forward-thinking leader both internally and externally.

In this strategic leadership role, you will be tasked with navigating complexities while making Roche a trusted and transformative partner in the healthcare ecosystem

Key challenges:

• Driving strategic and operational management to create effective, scalable, and sustainable business outcomes while holding teams accountable to shared visions and goals.

• Fostering a high-performing, inclusive culture that encourages innovation, growth, and ownership.

• Overseeing commercial excellence by supporting seamless execution of product strategies across therapy areas, achieving both speed-to-market and commercial success.

• Engaging with diverse stakeholders — from therapeutic area experts to funders, regulators, and patient advocates — to co-create sustainable healthcare solutions.

• Delivering on transformation, demand planning, financial stewardship, and compliance while responding to evolving legislative and market dynamics.

• Coaching and empowering your team to adapt to agile ways of working while ensuring the alignment of mindsets, skills, and capacity across the organization.

Who you are as our ideal candidate:

We are seeking a visionary leader who thrives on making meaningful impacts. Our ideal candidate will possess the following qualifications, experience, and mindset:

Qualifications & Experience:

- NQF Level 7/8 in a science-related field (minimum).

- 10 years’ experience in commercial or strategic roles within the pharmaceutical industry.

- 8 years of management experience, including 2 years at the executive management level.

- Demonstrated experience in strategic planning with a proven ability to implement large-scale business strategies.

- A strong understanding of the pharmaceutical industry, including lifecycle management, marketing operations, and industry regulations.

Knowledge and Skills:

- Expertise in pharmaceutical commercial excellence and product portfolio management.

- Strategic agility with the ability to anticipate trends, shape decisions, and adjust priorities.

- Experience developing new business models and implementing innovative solutions.

- Exceptional skills in stakeholder engagement, market analytics, and cross-functional collaboration.

Join Roche Pharma South Africa and lead us in building a healthcare system where value reaches patients faster, health systems become more sustainable, and innovation thrives. Be part of a transformative journey where your purpose and impact can make a tangible difference.

Ready to take healthcare to the next level? Apply today!

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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JOB PURPOSE
To coordinate technical and business information between vendors and internal stakeholders to enable service delivery and implementation of products and services to customers.

RESPONSIBILITIES

• Loading stores for Onboarding and liaising with all parties to complete the installation.
• Loading of T5 details and sending out Welcome packs to Clients on completion of the installation.
• Assisting the team with Closing of legacy tickets on Jira
• Complete verification of stores when they go live.
• Contact stores on Day 1,7,31 to complete courtesy calls and ensure that the merchant isn’t having any issues, log queries for issues picked up during the call.
• Follow up on Inactive terminal report.
• Follow up on No trade’s terminal report.
• Assist with Transpector Queries
• Follow up on unsuccessful installs.

Administration

• Responsible to load new stores and capture amendments or changes on the STO.
• Log and attend to calls onto Jira for any queries raised and seek resolution.
• Calls to be logged for implementation activities.
• Ad hoc administrative duties as and when required.

Customer Engagement

• Coordinate implementation of TJ solutions across the customer base
• Communicate customer requirements internally.
• Ensure effective and timeous customer engagement to manage expectations of implementation.
• Communicate any potential delays of implementation to customer.
• Ensure queries are addressed and resolved timeously by relevant department.
• Promote visibility of customer requirements internally through a pre-defined list of customers
• Support delivery of SLA activities

Onboarding and Co-Ordination

• Device Order ticket logging if applicable
• Site survey ticket logged if applicable.
• Loading merchants on STO
• Creating POS, switch, Back-office tickets
• QA process
• Providing config to Trade-link in a timeous manner

Transpector Queries

• Create logins for merchants as required.
• Assist merchant with logging in, Transpector training, and Transpector-related queries

Self-Management

• Set an example through personal quality and productivity standards and ways of working with others.
• Demonstrate consistent application of internal, procedures. Plan and prioritise, demonstrating abilities to manage competing demands.
• Demonstrate abilities to anticipate and manage change. Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs.
• Uphold all company values with honesty and integrity

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• Act as a customer ambassador, ensuring world-class service and satisfaction
• Prepare and follow up on quotations to convert leads into active orders
• Manage customer accounts and help expand new business opportunities in the region
• Represent the company at international trade shows
• Work hand-in-hand with Marketing to support campaigns and customer communications
• Collaborate with the Sales team to meet and exceed targets
• Support the growth of distributor relationships alongside the external sales team
• Set and monitor distributor performance targets
• Ensure the distributors have updated marketing and web content
• Manage distributor agreements and recruit new partners as needed
• Develop and maintain bottom-up sales forecasts in collaboration with leadership
• Track and report on customer and distributor performance, pipeline health, and sales KPIs
• Deliver quarterly and monthly reports for internal planning and production forecasting
• Monitor industry trends and identify new business opportunities
• Qualify leads, maintain CRM records, and oversee effective funnel management
• Provide sales support to technical teams and ensure accurate deal tracking
• Oversee the webstores sales order functionality, discount management, and stock visibility
• Manage contracts and agreements including MNDAs and Terms & Conditions
• Ensure CRM data integrity and drive continuous data cleanup efforts

• Tertiary qualification in Sales, Business Management, or a related field
• 5+ years of experience in inside sales or B2B account management
• Proven track record of achieving or exceeding sales targets
• Technical aptitude with the ability to explain complex products (LiDAR experience a plus)
• Proficiency in CRM tools and Excel for reporting and forecasting
• Strong customer focus and exceptional interpersonal communication skills
• Excellent negotiation, organizational, and time management skills
• Collaborative mindset and the ability to work across departments
• Self-starter with the ability to manage multiple priorities in a dynamic environment