1 Volunteer Support jobs in South Africa
Community Support Receptionist
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Job Description
JOB DUCK IS HIRING A COMMUNITY SUPPORT RECEPTIONIST
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification for 4 years
Role Overview
We are seeking a warm, organized, and personable Community Support Receptionist to be the welcoming first point of contact for clients, partners, and visitors. This role is critical to maintaining a friendly front office environment that reflects the organization's commitment to community support, responsive service, and excellence. Join a mission-driven company that plays a key role in funding public services across the U.S. Work in a supportive and efficient environment that values technology, community engagement, and client care, while supporting a team dedicated to broader social impact.
Schedule:
Monday to Friday from 9:00 AM to 6:00 PM EST (USA)
Your Responsibilities Will Include but Are Not Limited To:
- Answering phone calls, de-escalating anger, and providing basic information
- Transferring calls to appropriate departments and personnel
- Calling visitors or clients to provide updates about requests or appointments
- Front desk management: greeting visitors, directing inquiries, and handling incoming calls
- Supporting clients, property owners, attorneys, and government representatives with questions and resource navigation
- Administrative tasks: managing mail, scheduling appointments, maintaining office supplies, and internal communications
- Basic data entry and recordkeeping, updating client records in the internal system
- Navigating web platforms for form submissions and information requests
What We're Looking For:
- At least one to two years of experience supporting reception or administrative roles
- Experience in legal, financial, or government environments preferred
- Familiarity with CRM Birdeye and VOIP Elevate (a plus)
- Fluency in spoken and written English, professional tone
- Ability to multitask effectively in a fast-paced environment
- Excellent active listening and communication skills
- Customer service-oriented with a personable and professional demeanor
- Ability to handle "rough" callers with tact and empathy
- Critical thinking and proactive attitude
- Willingness to support the team and go above and beyond
- Honest, hardworking, and respectful
- Strong organizational skills and attention to detail
- Comfortable with web platforms, email, and office software
- Discretion and confidentiality with sensitive information
- Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
- Quiet, distraction-free remote work environment
What's In It for You?
- Monthly compensation starting from
1015 USD to 1100 USD - Paid time off
and holiday pay. - Referral and annual
bonuses. - 100% Remote,
Full-Time, Long-Term Career Opportunity. - Parental leave.
- Opportunities for professional development and training
- Dedicated support from our team.
- A chance to work with clients who share our values.
Ready to dive in?
Apply now and make sure to follow all the instructions
DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.
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