147 Voice Engineer jobs in South Africa

Responsibilities include but are not limited to the following:

• Participate in maintaining call management systems, handle daily customer support tickets, manage call recordings, and oversee integrated applications.
• Set up and manage current applications, including FreeSwitch, Yeastar, PortaOne, Teams Operator Connect, Teams Direct Routing, Zoom Phone Platforms, and Call Cabinet.
• Add and manage SIP lines and trunks.
• Maintain installed voice services, including proactive maintenance, configuration management, upgrades, updates, and performance optimization.
• Install and configure switches and VLANs.
• Understand IP PBX configuration, call routing, translations, and SIP trunk implementations across multiple platforms such as YeaStar Cloud PBX, Microsoft Teams, and Zoom Phone.
• Conduct ongoing research and development of new voice services and technologies.
• Assist the FirstNet solutions team with client consultations and selling voice-related services.
• Provide onsite support at customer locations on an ad-hoc basis.
• Require a minimum of 2 years’ experience in the above areas.

Reference: JHB000957-HLG-3
Location: Illovo, Johannesburg

A leading ISP is looking for an experienced Snr Network/Voice Support Engineer to join their dynamic team. Support Engineers are their professional technical resources responsible for providing first-class support to a wide range of customers, across multiple platforms. It is a busy and exciting working environment, and they offer lots of growth and development.

Experience required:

• Proficiency in network routing and switching protocols (e.g., BGP, OSPF, VLANs, STP) and voice technologies such as VoIP, SIP, and unified communications.
• Strong understanding of network security principles and best practices, including firewall configuration, VPN implementation, and threat mitigation strategies.
• Hands-on experience with network and voice hardware and software from leading vendors, such as Cisco, Juniper, Avaya, Microsoft, and others.
• Excellent analytical and problem-solving skills, with the ability to troubleshoot complex network and voice issues and drive resolution to completion.
• Outstanding communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and influence decision-making.
• Demonstrated leadership abilities, with a proven track record of successfully leading network and voice projects and delivering exceptional results for clients.
• Technical Support: Provide expert-level technical support and troubleshooting assistance to clients or internal teams on networking infrastructure components, including routers, switches, firewalls, and wireless access points.
• Diagnose and resolve network connectivity issues, performance problems, and security vulnerabilities promptly and efficiently.
• Analyze network traffic patterns and performance metrics to identify potential bottlenecks, anomalies, or areas for optimization.
• Collaborate with clients, network administrators, and other stakeholders to understand requirements, troubleshoot problems, and implement effective solutions.
• Availability for occasional travel to client sites and participation in after-hours support and on-call rotations as needed.

• Tertiary qualification: Degree/Diploma
• CCNP (Cisco Certified Network Professional) preferred
• CCVP (Cisco Certified Voice Professional), or equivalent preferred

R 30 000 - R 40 000 - Monthly

If you are one of our employees who is interested in a job advertised on this website, then we encourage you to find out more and applyhere .

At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.

Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.

Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.

Company Description

First Quantum Minerals is a leading Canadian-based global mining & metals company focused on the production of copper, nickel, gold & cobalt. As a company, we strive for continuous excellence and after 25 years of operations we are now one of the world’s top 10 copper producers, exporting millions of tonnes of concentrate from multiple countries to customers worldwide. Our operations and future developments span across Africa, Europe, the Middle East, Australia and the Americas, and we are globally recognised for our specialist technical, engineering, construction and operational skills, which allow us to unlock value from complex mineral projects and deliver rewarding careers for our people, returns for our shareholders and sustainable development for the many local communities that host our operations. As we expand our operations, continue to provide metals to build the modern world and shift to a low carbon, greener economy in the years ahead, our mining projects will continue to require the best and the brightest talent to help us solve the emerging challenges of our time, shape our business and unlock opportunities for our future.

Job Description

Although our production and financial results are the engine that drives our business, it is the depth of capability in our people that will continue to determine First Quantum’s ongoing success. Reporting to the Regional IT Manager – EMEA of our IT division, this role will form an integral part of our Regional IT team. The ideal candidate will be responsible for maintaining, troubleshooting, and optimizing our enterprise network infrastructure with a focus on Cisco technologies. You will ensure network reliability, performance and security to support business operations. The role will demand a high level of technical expertise in network hardware, software and protocols. The incumbent will work within a team of other technical and support staff and may be required to interact with external vendors and customers as well as internal stakeholders such as project managers and IT teams.

Key Responsibilities:

The Network Engineer’s general accountabilities include, but are not limited to, the below:

Install, configure and maintain Cisco network devices, including routers, switches and wireless controllers.

Provide Tier 2/Tier 3 support for network-related issues, ensuring timely resolution of incidents and service requests.

Monitor network performance and troubleshoot latency, bottlenecks and other network issues.

Manage and support Cisco technologies such as Cisco ASA, Meraki, Nexus and Catalyst platforms.

Perform routine network maintenance and upgrades, including firmware updates and patches.

Document network configurations, procedures, and policies.

Collaborate with cross-functional IT teams on projects and system integrations.

Ensure compliance with company policies, industry standards and best practices.

Participate in on-call rotation and provide after-hours support as needed.

Ensure the Group Standards for Networking Architecture and Technology are adhered to in our mining operations.

Adds/Moves and Changes on a Cisco Unified Communications Manager

Deployment and Support of Cloud Manager Video Conferencing hardware

Troubleshoot issues related to connectivity between different devices on the same network segment

Support and troubleshoot network issues and coordinate with vendors.

Maintain detailed technical documentation.

Provide recommendations on improvements to network performance.

Manage vendor/stakeholder relationships and SLAs relating to network services.

Support other teams during new provisioning, ongoing maintenance windows, development work, with IP networking / sysadmin expertise.

Collaborate with other IT teams to resolve complex problems.

Plan for future growth by implementing scalable solutions.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

Cisco certifications preferred (CCNP, or higher).

Excellent problem-solving skills and ability to work under pressure.

Strong communication skills and customer service orientation.

Experience with SDWAN technology

Understanding of how SIP trunks can be deployed in an Enterprise Phone System.

Experience & Technical Skills Required:

Proven experience as a Network Support Engineer with a focus on Cisco networking equipment.

Strong understanding of networking protocols and technologies (TCP/IP, BGP, OSPF, EIGRP, VLANs, STP, QoS).

Experience with Cisco IOS, NX-OS, and Meraki dashboard management.

Familiarity with network monitoring tools (SolarWinds, PRTG, etc.).

Knowledge of network security principles and technologies (Firewalls, VPNs, ACLs).

Experience with SDWAN technology

Understanding of how SIP trunks can be deployed in an Enterprise Phone System.

Other Requirements:

Candidates must have the right to work in the applicable region without visa sponsorship

Mobile. Willingness to work and travel across FQM’s operations and locations worldwide

Flexible hours due to 24-hour support model.

Fluency in English is required. Proficiency in other languages highly regarded

Excellent problem-solving skills and ability to work under pressure.

Strong communication skills and customer service orientation.

Core Values & Behavioural Profile:

FQM’s culture is centred on fostering innovation, harnessing original thinking and challenging convention. We work Bolder, Smarter, Driven, Together. These 4 pillars are the keys to our growth in the past, the success of our present, and the foundations of our continued evolution and improvement into the future.

BOLDER

Comfortable in an atmosphere where freedom, flexibility and challenging convention

Versatile and thrives in a challenging environment

Risk assessment ability and ability to balance competing interests of businesses

Strong ability to navigate complexity, operate with minimal bureaucracy and act strategically

Highly flexible an adaptable to fast changing priorities

SMARTER

Ability to exercise sound judgment, take initiative and work with minimal supervision

Identify and implement opportunities for improvement

DRIVEN

Aspires for excellence, setting high standards and taking accountability for performance

TOGETHER

Calm, confident and collaborative with an approachable, professional demeanour

Willingness to perform work scope outside of the core responsibilities of the role

Ability to develop and sustain relationships and trust with stakeholders and vendors

High level of personal credibility and strong adherence to the highest ethical standards

Additional Information

A dynamic, challenging and extraordinary working environment where safety is a number one priority

Opportunity to develop within a growing company that is currently one of the world's top 10 copper producers

Highly competitive base compensation & financial incentives (discretionary bonuses & Long-term share plan)

Leave options aligned with local market best practice

Performance over presence culture & flexible working environment as per business requirements

Diversity & Inclusion

At FQM, while at the beginning of our D&I journey, we are committed to embedding the principles of diversity and inclusion into our culture, company and practices with the aim of ensuring an environment of equity irrespective of race, gender age, religion, identity or experience.

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If you are already a First Quantum employee and have access to the First Quantum network, log into First Quantum MINE > Careers to apply internally for this opportunity.

If you are an employee without network access, contact your Site Recruiter.

At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.

Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.

Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.

Job description : Company Description

First Quantum Minerals is a leading Canadian-based global mining & metals company focused on the production of copper, nickel, gold & cobalt. As a company, we strive for continuous excellence and after 25 years of operations we are now one of the world’s top 10 copper producers, exporting millions of tonnes of concentrate from multiple countries to customers worldwide. Our operations and future developments span across Africa, Europe, the Middle East, Australia and the Americas, and we are globally recognised for our specialist technical, engineering, construction and operational skills, which allow us to unlock value from complex mineral projects and deliver rewarding careers for our people, returns for our shareholders and sustainable development for the many local communities that host our operations. As we expand our operations, continue to provide metals to build the modern world and shift to a low carbon, greener economy in the years ahead, our mining projects will continue to require the best and the brightest talent to help us solve the emerging challenges of our time, shape our business and unlock opportunities for our future.

Job Description

Although our production and financial results are the engine that drives our business, it is the depth of capability in our people that will continue to determine First Quantum’s ongoing success. Reporting to the Regional IT Manager - EMEA of our IT division, this role will form an integral part of our Regional IT team. The ideal candidate will be responsible for maintaining, troubleshooting, and optimizing our enterprise network infrastructure with a focus on Cisco technologies. You will ensure network reliability, performance and security to support business operations. The role will demand a high level of technical expertise in network hardware, software and protocols. The incumbent will work within a team of other technical and support staff and may be required to interact with external vendors and customers as well as internal stakeholders such as project managers and IT teams.

Key Responsibilities :

The Network Engineer’s general accountabilities include, but are not limited to, the below :

Install, configure and maintain Cisco network devices, including routers, switches and wireless controllers.

Provide Tier 2 / Tier 3 support for network-related issues, ensuring timely resolution of incidents and service requests.

Monitor network performance and troubleshoot latency, bottlenecks and other network issues.

Manage and support Cisco technologies such as Cisco ASA, Meraki, Nexus and Catalyst platforms.

Perform routine network maintenance and upgrades, including firmware updates and patches.

Document network configurations, procedures, and policies.

Collaborate with cross-functional IT teams on projects and system integrations.

Ensure compliance with company policies, industry standards and best practices.

Participate in on-call rotation and provide after-hours support as needed.

Ensure the Group Standards for Networking Architecture and Technology are adhered to in our mining operations.

Adds / Moves and Changes on a Cisco Unified Communications Manager

Deployment and Support of Cloud Manager Video Conferencing hardware

Troubleshoot issues related to connectivity between different devices on the same network segment

Support and troubleshoot network issues and coordinate with vendors.

Maintain detailed technical documentation.

Provide recommendations on improvements to network performance.

Manage vendor / stakeholder relationships and SLAs relating to network services.

Support other teams during new provisioning, ongoing maintenance windows, development work, with IP networking / sysadmin expertise.

Collaborate with other IT teams to resolve complex problems.

Plan for future growth by implementing scalable solutions.

Qualifications :

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

Cisco certifications preferred (CCNP, or higher).

Excellent problem-solving skills and ability to work under pressure.

Strong communication skills and customer service orientation.

Experience with SDWAN technology

Understanding of how SIP trunks can be deployed in an Enterprise Phone System.

Experience & Technical Skills Required :

Proven experience as a Network Support Engineer with a focus on Cisco networking equipment.

Strong understanding of networking protocols and technologies (TCP / IP, BGP, OSPF, EIGRP, VLANs, STP, QoS).

Experience with Cisco IOS, NX-OS, and Meraki dashboard management.

Familiarity with network monitoring tools (SolarWinds, PRTG, etc.).

Knowledge of network security principles and technologies (Firewalls, VPNs, ACLs).

Experience with SDWAN technology

Understanding of how SIP trunks can be deployed in an Enterprise Phone System.

Other Requirements :

Candidates must have the right to work in the applicable region without visa sponsorship

Mobile. Willingness to work and travel across FQM’s operations and locations worldwide

Flexible hours due to 24-hour support model.

Fluency in English is required. Proficiency in other languages highly regarded

Excellent problem-solving skills and ability to work under pressure.

Strong communication skills and customer service orientation.

Core Values & Behavioural Profile :

FQM’s culture is centred on fostering innovation, harnessing original thinking and challenging convention. We work Bolder, Smarter, Driven, Together. These 4 pillars are the keys to our growth in the past, the success of our present, and the foundations of our continued evolution and improvement into the future.

BOLDER

Comfortable in an atmosphere where freedom, flexibility and challenging convention

Versatile and thrives in a challenging environment

Risk assessment ability and ability to balance competing interests of businesses

Strong ability to navigate complexity, operate with minimal bureaucracy and act strategically

Highly flexible an adaptable to fast changing priorities

SMARTER

Ability to exercise sound judgment, take initiative and work with minimal supervision

Identify and implement opportunities for improvement

DRIVEN

Aspires for excellence, setting high standards and taking accountability for performance

Thrives in high pressure, demanding, deadline-driven environment

TOGETHER

Calm, confident and collaborative with an approachable, professional demeanour

Willingness to perform work scope outside of the core responsibilities of the role

Ability to develop and sustain relationships and trust with stakeholders and vendors

High level of personal credibility and strong adherence to the highest ethical standards

Additional Information

First Quantum Benefits

A dynamic, challenging and extraordinary working environment where safety is a number one priority

Opportunity to develop within a growing company that is currently one of the world's top 10 copper producers

Highly competitive base compensation & financial incentives (discretionary bonuses & Long-term share plan)

Leave options aligned with local market best practice

Performance over presence culture & flexible working environment as per business requirements

Diversity & Inclusion

At FQM, while at the beginning of our D&I journey, we are committed to embedding the principles of diversity and inclusion into our culture, company and practices with the aim of ensuring an environment of equity irrespective of race, gender age, religion, identity or experience.

Office or Operation’s Location

Cape Town

Hybrid work (3 office days per week)

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If you are already a First Quantum employee and have access to the First Quantum network, log into First Quantum MINE >

Careers to apply internally for this opportunity.

If you are an employee without network access, contact your Site Recruiter.

Responsibilities

• Day to day Operational administration of network infrastructure, this includes but not limited to.
• Routers, Switches and Wireless infrastructure
• Network and patch rooms and areas (All Clover sites)
• Internet Access
• Wide Area Network (WAN) infrastructure and services
• Local Area Networks (LAN) Infrastructure and services
• DMZ, Firewall, VPN, APN and Proxy infrastructure and services
• Fixed infrastructure (Fibre and Ethernet cabling)
• Ensure system performance and service level agreements (SLA) are achieved.
• Effective monitoring of related infrastructure (Network Operations Centre (NOC))
• Work with third party service providers to ensure efficient operations.
• Work with Impala BIIS team for successful operation and integration of network infrastructure
• Dealing with users and network related calls daily.
• Effective documentation of areas of responsibility.
• Standard operating procedures (SOP) creation and maintenance
• Creation and maintenance of Architectural drawing for all OT installations.
• Creation and maintenance of Logical drawings for all OT related installations within
• area of responsibility will be limited to the OT environment and ICT integration.
• Project management within area or responsibility (small network projects and additions)

Experience

• CompTIA A+ N+
• Cisco Certified Network Associate (CCNA)
• 5 years in an operational role with a strong background on Cisco administration and
• equipment
• 5 years network infrastructure experience
• 5 years network operations management
• 5 years vendor management
• 5 years understanding of Firewall integration into network services
• In depth knowledge of L2 and L3 routing as well as routing protocols with emphasis on OSPF