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We are seeking a Quality Assurance Officer to join our clients team and ensure that our operations consistently meet the highest standards of compliance, accuracy, and performance.

As a Quality Assurance Officer, you will be responsible for the following:

• Ensure that the organisation complies with all statutory, legal, and regulatory requirements.
• Oversee internal quality management systems, policies, and procedures.
• Conduct audits, inspections, and risk assessments to identify areas of improvement.
• Monitor corrective and preventive actions, ensuring follow-ups and closure.
• Manage quality records, documentation, and reporting in line with standards.
• Assist with staff training and awareness initiatives to embed a culture of quality.
• Liaise with regulatory bodies, certification authorities, and internal stakeholders.
• Support continuous improvement projects within the organisation.

What Do You Need?:

• Relevant qualification in Quality Assurance, Quality Management, or a related field.
• Minimum 3–5 years proven experience in a quality-related role.
• Strong knowledge of ISO standards, regulatory frameworks, and compliance requirements.
• Experience in conducting audits, preparing reports, and implementing corrective actions.
• Strong interpersonal skills, with the ability to engage at all levels of the organisation.
• High attention to detail, analytical mindset, and excellent problem-solving skills.

APPLY NOW!

If you are interested in this opportunity, please apply directly. For more vacancies, please visit

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information contact:

Talent Specialist in Finance and Supply Chain

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Quality Assurance and Supply Chain
• Industries Manufacturing

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Key Responsibilities

• Evaluate recorded calls and written correspondence to assess adherence to scripts, procedures, and compliance standards
• Monitor claims and underwriting processes for quality and regulatory compliance
• Identify and report gaps in service delivery, fraud risks, policy adherence, and regulatory non-compliance
• Conduct regular internal audits and quality checks in line with FAIS, TCF, and POPIA legislation
• Provide feedback and coaching to staff based on quality monitoring results
• Compile and present monthly QA reports to management, highlighting trends, risks, and areas for improvement
• Collaborate with Training, Legal, and Compliance teams to update SOPs and ensure alignment with industry best practices
• Participate in root cause analysis for recurring quality or compliance issues
• Assist in developing and maintaining a Quality Management System (QMS) aligned with ISO or local standards

Qualifications

• Matric
• National Diploma or Degree in Business Administration, Insurance, Quality Management, or a related field
• FAIS Regulatory Exam (RE5)
• Quality assurance or auditing certifications (beneficial)

Experience and Skills Required

• Minimum of 1 year of experience in a quality assurance or compliance monitoring role within an insurance environment
• Strong understanding of South African insurance regulations and policyholder protection rules
• Experience in claims processing or customer service within the motor and/or home insurance sectors (preferred)
• Excellent analytical and observational skills
• Strong written and verbal communication and feedback skills
• Proficient in MS Office, CRM systems, and QA tools
• High attention to detail with a strong sense of ethics and confidentiality
• Ability to work independently and collaboratively as part of a team

Description

A leading organization in the aviation sector is seeking a highly skilled and detail-oriented Quality Assurance Manager to join their team based at Lanseria Airport. This role is ideal for a motivated professional with strong regulatory knowledge and a proven ability to ensure compliance with aviation operations standards. The successful candidate will be responsible for maintaining manuals ensuring regulatory adherence conducting audits and fostering a culture of quality and compliance throughout the organization.

Responsibilities

• Establish implement and maintain all company manuals in accordance with regulatory requirements and business needs.
• Conduct ongoing reviews to ensure manuals remain compliant and effective.
• Develop a 12-month internal audit schedule and conduct scheduled audits presenting compliance documentation and evidence.
• Represent the company during external audits and ensure timely implementation of corrective actions.
• Develop maintain and manage in-house documentation (control documents ERP SOPs etc.).
• Establish and oversee procedures for addressing internal non-conformities monitoring reports and implementing corrective / preventative actions.
• Ensure proper recording and storage of all audit findings and corrective actions in a systematic and accessible manner.

Requirements

Benefits

Contact RPO Recruitment for your next career opportunity.

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable we will put your CV on file and contact you regarding any future vacancies that arise.

Duties & Responsibilities

See Description

Desired Experience & Qualification

See Description

Required Experience :

Manager

Key Skills

Quality Assurance,FDA Regulations,Food Industry,Food Safety Experience,ISO 9001,Quality Systems,Food Processing,Quality Control,Quality Management,QA / QC,Selenium,HACCP

Employment Type : Full-Time

Experience : years

Vacancy : 1

As a Quality Assurance Specialist, you will monitor the effectiveness and quality of outgoing calls and emails to ensure compliance with the company's quality systems and offer daily feedback via verbal & written communication.

• Assist operations in tracking, documenting, and reporting on quality levels
• Analyse and investigate calls to ensure resolution in accordance with company guidelines and external regulatory requirements
• Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints
• Monitor risk-management procedures, and maintain problem logs for identifying and reporting issues to management and product development
• Provide training and support to the quality assurance team, including systems, policies, procedures, and core processes
• Interpret, build upon, and comply with company quality assurance standards
• Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
• Document quality assurance activities with internal reporting and audits
• Participate in the design of the call monitoring framework, quality standards, and the associated checklists
• Conduct audits to ensure compliance with performance standards and outcomes (e.g., quality, process adherence, and accuracy)
• Create reports on performance results (individual and team level) to provide to management for development and action plans for agents
• Prepare and analyze quality reports for management review
• Provide feedback and input into process, training, and system enhancements based on trends
• If required, assist with coaching agents based on findings
• If required, may answer phone calls, respond to written inquiries, and handle escalated issues in support of agent work

• Build a culture of respect and understanding across the organization
• Recognize outcomes resulting from effective collaboration between teams
• Build cooperation and overcome barriers to information sharing, communication, and collaboration
• Facilitate opportunities to engage with internal and external stakeholders to develop joint solutions

• Follow through to ensure personal quality and productivity standards are maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritize, managing competing demands effectively
• Anticipate and manage change proactively
• Balance achievement of personal objectives with organizational needs flexibly

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

1. Advertise
   Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
2. Screening
   Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role.
3. Long Listing
   Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
4. Telephonic Screening
   Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity-seeking questions.
5. Your Interview
   We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview, you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
6. Assessment
   Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials.
7. Second Interview
   Prior to an offer being made, there may be a second interview to meet with the Head of Department. Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
8. Onboarding
   You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices. This is the eighth consecutive year that we have achieved this accolade.

• Develop, maintain & implement quality assurance standards and company processes in accordance with the ISO 9001 requirements.
• To act as representative regarding the Quality Management System.
• Maintain Standards for reliability and performance of production.
• Execute quality improvement testing and activities.
• Ensure that records are established and maintained to provide evidence that the QMS is being followed and that there is a system in place for the identification, storage, protection, retrieval, retention time and disposition of such records.
• Ensure that the performance of the QMS is reviewed, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness.
• Ensure that Quality Objectives are set by top management for the measurement of the performance of the QMS.
• Provide induction training for new employees on QMS requirements related to their own roles and responsibilities and provide updated training as necessary.
• In conjunction with the Procurement Manager, ensure that all suppliers utilised by the organization are selected, evaluated and re-evaluated annually and that records of these assessments are up to date.
• Promote customer expectations and specific requirements throughout the organisation and its sub – contractors / suppliers.
• Maintain internal measuring equipment calibration / verification at defined intervals and ensure records of such are up to date.
• Ensure that top management undertakes periodic but regular assessments of customer satisfaction and those consequent improvements are identified and implemented.
• Implement, verify and maintain records of the QMS internal audit program and follow-up records, of internal audits.
• Analyse data on the effectiveness of the QMS and evaluate where continual improvements of the QMS can be made. This shall include data generated as a result of monitoring and measurement and from other relevant sources.
• Create reports documenting corrective and preventative actions and continual improvement of the QMS.
• Create quality measurements to track improvement in products.

Responsibility and Authorities :

• Adhere to industry quality and safety standards
• Ensure products meet customer expectations and demand
• Work closely with management to improve existing products

Job Specification :

• Degree / Diploma in relevant field / Welding Inspector level II
• Working knowledge of products and services
• In-depth Knowledge of products and serves : i.e. Welding; Machining; Bending; Powder Coating / Painting etc
• Strong analytical and problem-solving skills
• Meticulous and diligent attributes
• Great team player with the ability to work with minimal supervision

CAREER OPPORTUNITY

A position is available in Santam Motor Support: Quality Assurance (JHB, Hill On Empire) for a position as a Quality Assurance Consultant

• Plan and assist in conducting of regular quality and risk review procedures
• Accurate measurement of call and data quality
• Identify improvement opportunities
• Provide feedback to individuals and leaders
• Implement improvement opportunities
• Keep up to date on internal and external developments and practices to ensure their input and advice is appropriate and forward looking
• Help to ensure that the Motor Claims area operates in accordance with relevant regulatory and legal requirements and works to ensure that awareness of such requirements is raised and promoted throughout this area.
• Collaborate on initiatives / projects
• Evaluating and measuring customer satisfaction and other performance outcomes.
• Design and develop QA templates
• Completes evaluation & Moderation on business processes & SOP’s

• Matric
• Insurance related qualifications an advantage:
• Relevant NQF Level 4 - FAIS 30 credits an advantage
• Relevant NQF Level 5 - ETDP 50 Credits an advantage
• Minimum 5 years Short Term Insurance Claims experience
• Good understanding of contact centre processes and SLA’s
• Good understanding of the motor claims process.
• Coaching skills and experience
• Excellent computer literacy, particularly Intermediate Excel
• Report writing experience an advantage

• Detail orientation
• Organisational awareness
• Process improvement skills
• Interpersonal sensitivity
• Good communication skills (verbal & written)
• Proficient in English and Afrikaans

• Working with people
• Deciding and Initiating Action
• Client Service Orientation
• Team Work and Support
• Building Relationships
• Communication
• Optimizing Technology
• Problem Solving
• Delivering Quality
• Performing under Pressure
• Enabling innovation

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

QUALITY ASSURANCE SUPERVISOR – MPACT Division : Corrugated Site : Nelspruit

Department : SHEQ Grade : CL

A vacancy exists at Mpact Corrugated Nelspruit with the following requirements:

The successful candidate will be responsible for maintaining the Quality, Food Safety, and FSC management systems to ISO standards, legal requirements, company policies, procedures, and adding value and improvements to the quality environment of the company.

Bachelor Degree or Diploma in Quality. Chemical Engineering will receive a preference.

• Knowledge of ISO 9001, FSSC 22001, and FSC systems.
• Act as document and data controller for ISO 9001, FSSC 22001, and FSC.
• Good communication and administration skills.
• Computer literacy (MS Office Excel, Word, PowerPoint, and Outlook).
• Valid Code 8 driver’s license.
• Self-management and discipline, physically fit for work.
• Willing to work outside normal hours when necessary (e.g., preparing for external audits).
• At least 3 years’ experience in a similar role.

• Maintain ISO 9001, FSSC 22001, and FSC management systems.
• Ensure compliance with all Food Safety legal requirements.
• Implement and communicate ISO 9001, FSSC 22001, and FSC requirements & regulations throughout the plant.
• Manage manpower effectively, promote teamwork, and ensure planned schedules.
• Manage the QC lab and reports, including compiling certificates of analyses for customers.
• Conduct internal audits of various departments to maintain Quality Assurance and Food Safety.
• Act as Lead Internal Auditor for ISO procedures.
• Implement and maintain training programs for Quality, Food Safety, and FSC refreshers.
• Ensure all activities comply with company policies, occupational health and safety legislation, legal requirements, customer requirements, and ISO standards.
• Perform any ad hoc duties as required.

Interested candidates should submit their CVs to Euphin Nukeri in the HR Department by July 10, 2023. Email: Please quote the position as a reference in the subject line. If you do not receive a response within two months of the closing date, consider your application unsuccessful. The company reserves the right not to make an appointment. Note: Applications without certified copies of qualifications will not be considered.

Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more.

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

1. Advertise
   Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
2. Screening
   Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role.
3. Long Listing
   Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
4. Telephonic Screening
   Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity-seeking questions.
5. Your Interview
   We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview, you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
6. Assessment
   Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials.
7. Second Interview
   Prior to an offer being made, there may be a second interview to meet with the Head of Department. Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
8. Onboarding
   You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices. This is the eighth consecutive year that we have achieved this accolade.