181 Vehicle Dealerships jobs in South Africa

We are seeking an enthusiastic and customer-focused Junior Service Advisor to join our dynamic service team at a fast-growing multi-brand automotive dealership. This role offers the opportunity to develop your skills within a supportive environment while delivering exceptional service to our valued customers.

Key Responsibilities :

• Welcome customers and provide a professional, friendly first point of contact
• Accurately capture customer and vehicle details for service bookings
• Liaise between customers and the workshop to ensure clear communication on work required and costs involved
• Prepare job cards and ensure proper documentation for all service work
• Follow up with customers regarding service progress and completion
• Handle customer queries and resolve concerns promptly
• Maintain high standards of customer satisfaction and dealership professionalism

Requirements :

• Previous (1+ years) experience in an automotive customer service role will be advantageous
• Strong communication and interpersonal skills
• Good organizational and administrative abilities
• Ability to work under pressure in a fast-paced environment
• Computer literate (Microsoft Office & dealership management systems preferred)
• Valid driver’s license (Code B / EB)

• Opening and closing job cards
• Posting of Labour
• Correct start & end dates on job cards
• Correct fault codes to be used
• Updating location, progress of the job card etc
• Outwork orders on job cards
• Accurate costing and closing of job card

• Obtain quotes
• Create orders on Embrace
• Requisition and Quote to be signed off by Manager
• Once signed off quote to be attached on Embrace, await approval before sending to supplier
• Convert order on approval and send to supplier
• On completion of order submit signed invoices and delivery note together with PO pack to be GRV’d

• Ensure timeous feedback to customers regarding services, quotations and repairs
• Assist customers in a friendly and professional manor

• Keep WIP to a minimum of open Job cards
• Resolve issues relating to job cards as soon as possible
• Pull and manage WIP report daily
• Report on WIP as and when requested

• Daily & Monthly Job Card Reports
• Purchase Order Report
• Filing weekly
• Keeping a high standard of service providing to our customers
• Time and Attendance
• Assisting in Stock Takes
• All paperwork to be up to date and accurate
• Maintain housekeeping standards on a daily basis
• Ensure standards of Health and Safety are maintained
• General Admin Duties

• Grade 12 (Matric)
• At least 1-year previous Service Advisor experience
• Experience in the retail motor industry an advantage

• Able to apply business principles related to own work environment
• Able to deal with customers directly related to own functions/work area
• Able to implement business principles in own work area
• Able to identify hazards and handle them with direct instructions/guidance in place
• Able to apply basic Health and Safety procedures relevant to own work functions under direct supervision

We have a Service Advisor position available in the Pietermaritzburg area. Candidates are required to have at least three years of previous automotive workshop and sales experience within the motor industry service department.

Candidates are expected to do the following:

1. Opening and closing of Job cards
2. Customer liaison
3. Upselling
4. Invoicing
5. General administration
6. Several other ad hoc duties as needed

Candidates must be target driven and have the ability to maintain service excellence & upsell.

Basic salary starting at R 15 000.00 with benefits to be discussed. Send CVs in MS Word format to .

Join Our Team at Turner's Auto Service: Service Advisor Position Available!

About Us

Turner's Auto Service, located in Richmond, VA, is thrilled to announce that we are expanding our team and in search of a dedicated Service Advisor to join us. If you're passionate about automobiles and desire to work for a renowned company that values its staff, then you're in the right place.

Who We Are

At Turner's Auto Service, we're more than just an auto repair shop – we're a family-run business committed to providing outstanding auto repair services. Our team of ASE and ASE A/C-certified auto technicians is equipped to diagnose, maintain, and repair all types of vehicles. We pride ourselves on exceeding client expectations and staying at the forefront of industry advancements. Continuous skill development is a top priority, and we ensure our staff receives ongoing training.

Our workplace is well-organized and welcoming, creating an ideal environment for learning and growth. We deeply appreciate the hard work and dedication of our team and fully support their work-life balance.

Who We're Looking For

As an auto repair shop deeply committed to our clients, community, and employees, we seek a Service Advisor who shares our values. We believe in the power of teamwork and seek an individual who finds joy in their work while maximizing their abilities and knowledge. Our positions require punctuality, drive, excellent communication skills, and a willingness to learn. If you excel in exceptional customer service, prioritize our customers, aim to grow with our shop, and thrive in a family environment, you're the candidate we're searching for.

• Hours: Full time, Monday-Friday, 8:00 AM - 5:00 PM
• Pay Scale: $20-$40/hour

Ready to Take the Wheel of Your Career?

Turner's Auto Service offers a unique opportunity for anyone looking to enter the automotive repair business. Joining our team means you can anticipate job security, fair compensation, and significant growth opportunities within the company.

Apply Today

Don't miss the chance to drive your career toward success. Apply directly using the provided form or email us at for inquiries. At Turner's Auto Service, you're not just an employee; you're a valued member of our family. Take the next step in your automotive career and apply today!

• Open and close job cards accurately
• Post labour entries in a timely manner
• Ensure correct start and end dates are captured on job cards
• Use appropriate fault codes as per guidelines
• Update job card location and progress regularly
• Process outwork orders on job cards as required
• Ensure accurate costing and proper closure of job cards
  
  

• Obtain quotes from suppliers as needed
• Create orders on Embrace
• Ensure all requisitions and quotes are signed off by the Manager
• Attach signed quotes on Embrace and await approval before sending to the supplier
• Upon approval, convert the order and forward it to the supplier
• On completion, submit signed invoices and delivery notes with the PO pack for GRV processing
  
  

• Provide timeous and accurate feedback to customers regarding services, quotations, and repairs
• Assist customers in a friendly, courteous, and professional manner
  
  

• Maintain a minimal number of open job cards
• Resolve job card-related issues promptly
• Pull and manage the WIP report daily
• Provide WIP reports as and when requested
  
  

• Compile and submit daily and monthly job card and Atajo reports
• Maintain and update the Purchase Order report
• Perform weekly filing and document management
• Deliver high standards of customer service at all times
• Monitor and record time and attendance
• Assist with stock takes as required
• Ensure all paperwork is accurate and up to date
• Maintain clean and orderly workspaces in line with housekeeping standards
• Always comply with health and safety regulations
• Perform general administrative duties as needed
  
  

• Grade 12 (Matric)
• At least 1 year’s previous experience in a service advisor or similar role
• Experience within the Retail Motor industry would be advantageous
  
  

• Administrative Accuracy
• Time management and prioritisation
• Customer-centric mindset
• Proficiency in Microsoft Suite
• Problem-solving
• Analytical thinking
• Organisation and planning skills
• Flexible and adaptability
• Excellent verbal and written communication

A vacancy exists at our passenger dealer client in Rustenburg for a Service Advisor. The purpose of the role is to provide prompt and quality service to customers relating to service, repair and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost effective repairs and quality service is delivered to customers.

The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process.

Duties and Responsibilities:

• Receive customers in a professional and friendly manner in order to ensure they feel valued.
• Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
• Prepare service estimates, sell routine maintenance/ repair services and conduct follow-ups regarding services and customer inquiries.
• Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
• Maximise customer awareness of all products and services available.
• Create collaborative internal and external partnerships in order to expedite service delivery.
• Schedule appointments, answers phones and handle queries.
• Assist with the coordination of alternate transportation, car rental reservations, shuttle services etc.
• Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation etc.
• Maintain customer database with contact details and information.
• Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
• Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
• Ensure customer complaints are effectively managed via relevant CRM system/s.
• Maintain and further develop own personal knowledge base in order to remain current and relevant.
• Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
• Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
• Perform other duties as requested.

Minimum Requirements:

Experience Required:

• A minimum of 5 years in the automotive service industry. Prior experience in a technical role or as a service advisor would be ideal.
• Basic technical understanding and background with a popular brand is essential.

Qualifications Required:

• Senior Certificate (Grade 12)

Other Requirements:

• Valid, unendorsed drivers license and the ability to competently and legitimately drive.
• Computer literate
• Knowledge of dealership policies and procedures is essential.
• Knowledge of competitive motor industry.
• Basic mathematical ability (numeracy)
• Knowledge of relevant operating systems would be an advantage.
• Multilingual with languages generally spoken across the area and customer base is necessary.

A Well-established Luxury Dealership, in Stellenbosch is seeking to employ a Service Advisor / After Sales Consultant with at least 2 years working experience as a Service Advisor in an Automotive Dealership to join their team

Requirements:

• Tertiary qualification – Certificate in Service Advisor Training would be advantageous
• Minimum 2 years’ Service Advisor experience in an Automotive Dealership
• Computer literate (MS Office Suite)
• Valid Driver’s license and own transport
• Excellent customer service skills

• Prepare for the arrival of the customer
• Taking care of customer at initial consultation upon arrival
• Ensure accurate Warranty and Motor plan details on system
• Update Dealer Management System, track all vehicles and update control systems
• Liaise with customers on regular basis throughout service
• Ensure accurate invoice payments
• Vehicle hand over
• Customer follow – up and reminders

• Greeting customers and assisting with queries
• Opening of Estimates and Job cards for work to be done
• Ensure the Estimate goes to client via email and phone call go ahead is received within 1 hour of booking or truck arrival
• Consulting with mechanics, foreman or technical advisors regarding necessary repairs and possible alternatives to expensive repairs
• Inform client of campaigns available for their vehicle and upsell hours for campaigns
• Check and confirm if vehicle is in warranty, truck is under service plan or maintenance plan, and if the items to be done is covered in the plan or if the client needs to be billed
• Communicate with parts department to ensure timeous availability of parts
• Obtain various order numbers and issue the go ahead to the Foreman and Technicians
• Update clients 4 hourly on the status of vehicles and prepare and cost the job cards to be invoiced before the vehicle is released
• Explain all work done to client prior to collecting the vehicle and ensure all work is covered or if there is additional work required
• Control the daily workshop workflow sheet. Send out by end of business day
• Control Workshop Efficiency report, hours allocated vs worked
• Control the gate pass book and company policies regarding vehicle movements ie. NO vehicle leave without payment
• Manage and oversee the dealerships workflow and schedule between departments
• Call customers to advise them about service changes or vehicle pick up times
• Maintain positive customer relationships to ensure repeat business
• Adhere to all company policies
• Send payment Proof of Accounts and ensure the debtors is loaded and removed
  
  

• Matric certificate
• Relevant training/qualifications as a Service Advisor or similar role
• Code 8 licence
• Minimum 1-2 years experience in similar role
• Strong understanding of Automotive technology and the Automotive Industry

• Ensure that tyre bay staff are productive during working hours
• Check attendance and complete the register daily
• Report absenteeism and late coming to the Tyre supervisor or Tyre Manager daily
  
  

• Opening & closing of tyre job cards on Embrace for all tyre fitment, surveys, rotations, and breakdowns
• Ensure all tyre transactions are recorded on the Embrace job card
• Ensure that comments are captured in the comments field of the Embrace job card
• Capture tyre swaps, tyre rotations, tyre assembly, tyre disassembly, and branch transfers accurately on Embrace
• Accurate capturing of data on job cards in terms of correct km reading by checking the service history & job card start & job end dates, change slips, tyre size and brand numbers
• Check and report on the open job card daily
• Ensure completed job cards are scanned and attached to Embrace daily
  
  

• Plan tyre surveys with staff and third-party service providers
• Ensure all vehicles are surveyed monthly as per the SOP
• Capture manual surveys on Intasect
  
  

• Create purchase orders for tyre stock, accessories, tools & consumables, and breakdowns
• Ensure the correct documents are attached to purchase order approvals
• Verify all supplier invoices vs physical tyre received for 100% correctness
• Ensure all invoices are submitted weekly to the creditors’ department
• Report on all open orders exceeding 3 days
• Follow up daily on outstanding invoices and ETD
  
  

• The Tyre store is to be always locked & secured
• Ensure model stock levels are maintained daily
• Ensure all stock is accounted for daily, including consumables
• Discrepancies to be reported & investigated
• Accurate counting of stock during cycle counts
• Ensure that the bin labels are displayed on the rack
• Ensure all tyres are labelled & binned correctly
• Ensure all transactions are up to date daily
• Ensure faulty tyres are returned to the faulty warehouse daily
• Ensure tyres are branded before packing into stock
• Manage all tyre stock and consumables, ensuring the correct stock is stored, picked, and released
• Ensure tyres are sent to the factory weekly for retreading
• Ensure scrap tyres are transferred to the faulty warehouse daily
  
  

• Report missing spare wheels to BU manager
• Ensure all spare wheels are secured and sprayed red
  
  

• Ensure that tyre related documents are filled in sequence
• Ensure job cards are handed weekly to the Admin Department for scanning
• Ensure that new books for tyre surveys, change slips, & scrapping are controlled via a register
• Ensure old tyre survey books are handed back to the tyre Manager for filling
• Ensure that old change slip books are handed over to the Tyre Manager for filing
• Ensure that old tyre scrapping books are handed over to the National Tyre & Inventory Manager for filing
• All documents are sequence controlled & filed
  
  

• Tool Check to be conducted weekly
  
  

• Ensure that all tools are tagged and listed
• Do monthly asset verification for Tyre bay assets
  
  

• Ensure that the gate pass references the purchase order or stock transfer number
• Ensure two signatures are on the gate pass
  
  

• Assist with queries & follow-ups
• Obtain the brand number for the new tyre from the Admin Manager/National Tyre & Inventory Manager
• Notify BU of possible abuse and warranties
• Report smooth tyres to the BU Manager
• Ensure punctures are resolved timely
  
  

• Ensure the work area and Tyre store are always neat and clean
• Do daily inspections on tyre support van and report defects to the Tyre Manager
  
  

• Do daily inspections on electrical equipment
• Do daily inspections on the first aid box
• Do daily inspections on roller doors
• Do daily inspections on the DB box
• Conduct a weekly toolbox talk and send the register to SHEQ
• Ensure the notice board is up to date
• Maintain a clean desk policy as per the POPIA Act
• Ensure that all safety rules and regulations are conformed to
• Ensure that you adhere to all company procedures and policies in respect of SOP and training, HR policies, dress code, smoking, and attendance
  
  

• Grade 12 (Matric)
• 1-2 years’ experience in tyres and service advisor roles.
  
  

• Attention to detail
• Job Card Management
• Stock Control & Inventory Management
• Proficiency in Microsoft Office Suite
• Proficiency in systems (Embrace, Intasect)
• Excellent communication skills (Both Written and Verbal)
• Negotiation and Interpersonal skills
• Excellent mathematical and analytical skills