275 Value Management jobs in South Africa

Client Value Management Specialist

R900000 - R1200000 Y FirstRand

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Job Description

To identify and onboard new revenue growth opportunities for the bank, provide client insights and engagement opportunities through a positive and seamless client experience by offering appropriate solutions to clients across multiple channels and managing the end-to-end lifecycle for opportunities and insights across multiple channels, platforms with an understanding of impact between real-time and batch.

Hello Future Client Value Management Specialist

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Business Client Value Management Outbound Offers, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Responsibilities:

  • Deliver strategic insights and actionable recommendations for the Client Value Management Outbound Offers within the Platinum and Enterprise portfolio by developing a deep understanding of the ecosystem and proactively identifying and resolving any changes that may impact it
  • Integrate, compare, and analyse strategic plans from different stakeholders to identify synergy and operational effectiveness
  • Have a deep understanding of strategic/ tactical initiatives of the business and use this to facilitate functional strategy reviews on a regular basis
  • Drive monthly engagements with Product and channels to provide guidance and insights into opportunities
  • Partner with Segment, Product House, Channels, Analytics, and the Marketing team to strategically align on the delivery of sales targets and increase product penetration via the Coverage channel
  • Provide insights in driving cross-sells and up-sells to increase product penetration (product depth), client entrenchment (Vertical sales index (VSI) width) and lifetime value of the client
  • Provide a positive and seamless client experience by minimising hand-offs and ensuring single point of contact with a customer for several applicable products aimed to grow the customer base
  • Ensure proper onboarding of new product houses, products and channels and understand data, sales and fulfilment processes, reporting and impact on specific portfolios
  • Accountable for effective campaign management by initiating, managing, monitoring, and tracking all campaigns briefed via a channel
  • Reporting and strategic insights
  • Use business acumen and strategic insights in conjunction with the Analytics team to translate business problems into initiatives

You will be an ideal candidate if you:

  • Have a relevant Business Degree or equivalent qualification
  • Have 3+ years Sales and/or CVM experience
  • Strong knowledge of how to interpret and apply data insights into executable opportunities and campaigns using variable channels, platforms and mediums – driving desired outcome in banking environment
  • Understand processes and identify breakages to ensure seamless client experience
  • Understand, interpret and draw conclusions from reviewing post campaign analysis and suggest corrective steps based on results

You will have access to:

  • Opportunities to network and collaborate
  • A challenging working environment
  • Opportunities to innovate
  • Growth and learning opportunities

We can be a match if you are:

  • Adaptable and curious
  • Analytical
  • Creative
  • Proactive
  • Influential
  • Client-centric
  • Good communicator
  • Team player and collaborator
Post
FNB
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Apply now if you are interested in taking the next step. We look forward to engaging with you

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

05/09/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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Manager – Customer Value Management

Midrand, Gauteng R1200000 - R3600000 Y Deloitte

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Company Description

At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems

Job Description

Role Summary

We are seeking a Manager – Customer Value Management (CVM) to join our high-performing AI & Data consulting practice, with a sharp focus on the telecommunications industry. In this role, you will lead the design and deployment of data and AI-powered CVM strategies that enable Telcos to drive measurable customer lifetime value (CLTV), churn mitigation, and revenue acceleration.

You will act as a strategic bridge between AI, data, and commercial outcomes, helping our clients turn analytical insights into personalized offers, real-time engagement, and monetizable actions across the customer lifecycle. Consulting experience is a strong advantage.

Key Responsibilities

AI-Enabled CVM Strategy

  • Lead CVM strategy development embedded within AI & data transformation programs
  • Build customer intelligence frameworks powered by ML/AI (propensity scoring, churn prediction, CLTV modelling, segmentation)
  • Collaborate with data scientists to define Next Best Offer/Action strategies based on behavioural signals and inferred intent

Data-Driven Execution

  • Design and deploy AI-enabled CVM engines (campaigns, decisioning logic, feedback loops) across acquisition, upsell, and retention
  • Operationalize models into automated, scalable CVM campaigns with measurable revenue and margin impact
  • Champion experimentation (A/B testing, causal impact modelling) to optimize CVM offers and treatments

Client Engagement & Capability Building

  • Serve as a trusted advisor to CxO and CVM executives at Tier 1 Telcos
  • Lead cross-functional client teams to implement data-powered CVM roadmaps that scale across B2C/B2B2C environments
  • Drive internal capability uplift for client teams on AI-enabled CVM techniques and tools

AI & Data Integration

  • Collaborate with platform and engineering teams to ensure data pipelines, model deployment, and campaign orchestration are integrated and production-ready
  • Work across martech/adtech ecosystems and CVM stacks (e.g., Unica, Salesforce, Flytxt, SAS, Adobe Campaign)
  • Translate data models into commercial value with executive-ready storytelling, impact sizing, and benefit tracking

Qualifications

Minimum Qualifications

  • Master's degree in Engineering, Computer Science, or related field (MBA advantageous)
  • 5–8+ years' experience in Telco CVM, customer analytics, or commercial data science roles
  • Strong exposure to AI and data-driven decisioning in a Telco context (propensity modelling, segmentation, churn prediction)
  • Hands-on leadership of CVM execution engines that translate AI insights into offer design, targeting, and execution
  • Deep commercial acumen – must demonstrate tangible business outcomes delivered (revenue uplift, margin impact, churn reduction)

Preferred (Nice to Have)

  • Consulting experience at Tier 1 / Tier 2 firms or specialist consulting houses
  • Experience with AI/ML pipelines and interaction with data science/engineering teams
  • Familiarity with real-time decisioning platforms, customer data platforms (CDPs), or AI personalization engines
  • Strong understanding of data governance, model deployment lifecycles, and campaign analytics

Additional Information

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams, here are some Red Flags:

  • Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
  • Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent's data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
  • Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

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Specialist Customer Value Management

R900000 - R1200000 Y NN_SCVM_01

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Designation:

Specialist Customer Value Management

Category:

MultiChoice South Africa

Level:

Closing date:

10-Sep-2025

Position Type:

Permanent

Location:

MultiChoice City

Job Description:

The Organization

The Video Entertainment segment of Naspers is a broad-based multinational media group headquartered in South Africa and Dubai with principal operations in pay television and video entertainment. The group operates in almost 50 countries in Africa. Its holding company, Naspers, is listed on the Johannesburg Stock Exchange (JSE) and has an ADR listing on the London Stock Exchange (LSE). International investors account for around 50% of its shareholder base.

An African platform operator, Video Entertainment's expertise lies distributing media products, creating media content and selling advertising. Its key areas of operations are:

  • Pay Television: direct-to-home satellite and digital terrestrial television services; and
  • SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets

Operating in the majority of African countries, Video Entertainment is the leading Pay TV provider in most of the key African markets. Its strategy is to offer the best local and international content across multiple platforms to customers wherever they are.

The group's strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. Over the years Video Entertainment has built a successful track record of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues mainly by collecting subscription fees, with a moderate contribution from advertising revenue. Its key objectives are to:
- Build its Pay TV and SVOD subscriber base
- Focus on investment and technology
- Maintain a local approach
- Provide quality service
- Attract innovative and motivated employees

Purpose of the Position:

To implement and manage Customer Value Management campaigns.

Key Performance Objectives

Tasks

Customer Segmentation

  • Gather, review and organize customer data and profiles into segments.
  • Ensure maximum customer engagement and best possible results of CRM campaigns.

Customer Engagement
- Implement and ensure all campaigns are delivered on time, within budget.
- Manage the campaign process from designing optimised campaigns, briefing it to agencies, ensuring execution and reporting on overall performance.
- Liaise with digital agencies, 3rd party vendors and campaign execution vendors to manage job schedules and ensure that all deadlines are met.
- Monitor and assess campaign effectiveness and identify ways to improve activities.

Reporting
- Ensure proper budget and financial planning per campaign.
- Manage the customer engagement metrics.
- Track and report performance indicators to the relevant stakeholders at the relevant customer touch points in the customer life cycle.
- Measure and report on ROI of completed campaigns

Qualifications

  • A Diploma in marketing/ business management or related field

Experience

  • A minimum of 3-5 years' campaign management/marketing experience or similar
  • A minimum of 2 years of customer value management experience,
  • Experience Customer Value Management is advantageous

Technical Competencies

  • Data management
  • Project management
  • Attention to detail
  • Stakeholder Management
  • Campaign Management

Behavioral Competencies

  • Accountability
  • Teamwork
  • Interpersonal Support
  • Perseverance
  • Motivating
  • Prioritisation
  • Analytical Thinking
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Customer Value Management: Campaign Specialist

Johannesburg, Gauteng Tracker South Africa

Posted 24 days ago

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Job Description

Customer Value Management: Campaign Specialist

Listing reference: track_

Listing status: Under Review

Apply by: 9 May 2025

Position summary

Job category: Call Centre and Telesales

Location: Gauteng

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

Since 1996, we’ve used data to understand people and their needs, in order to develop technology and services that help them look after their families, homes, cars and businesses. Tracker is seeking a highly skilled Customer Value Management: Campaign Specialist to be located at Tracker’s Head office based in Johannesburg.Purpose of the role:Campaign Performance & Analysis: Conduct in-depth performance analysis to support the design, execution, and measurement of CVM campaigns across the customer lifecycle.Campaign Planning & Forecasting: Develop strategic plans and accurate forecasts for CVM campaigns and promotional offers.Operational & Strategic Support: Drive operational efficiency and informed decision-making by analysing subscriber data, creating business cases, and conducting financial assessments.System & Process Training: Train outsourced contact centres and internal teams on Tracker systems, campaign nuances, and best practices to ensure seamless execution and scalability.

Training & Documentation

  • Train outsourced contact centres and internal teams on Tracker systems, products, processes and campaign nuances.
  • Document standard operating procedures (SOPs) and best practices for scalability.
  • Provide ongoing support and coaching to enhance operational efficiency.

Campaign Management & Performance

  • Design, plan and segment campaigns.
  • Track and optimize performance to ensure consultants meet targets.
  • Conduct performance analysis to improve CVM campaigns.
  • Develop detailed plans and accurate forecasts for campaigns and promotions.

Stakeholder & Process Alignment

  • Liaise with Finance, Marketing, BI, and Operations to align strategies.
  • Identify gaps in operational workflows to enhance efficiency.
  • Act as the primary contact for system-related queries, troubleshooting & processes.
  • Perform subscriber analysis and create business cases to support strategic decisions.
  • Engage in churn forum discussions.
  • Identify ARPU enhancement opportunities through data analysis.
  • Track and report on CVM campaigns to manage the customer lifecycle.
  • Present data-driven business case propositions for campaign optimization.
  • Implement strategies to enhance customer value, customer experience and retention.
  • National Diploma in Call Centre Management, Marketing Management or a related field. NQF level 6 qualification.
  • FAIS and/or RE5 Advantageous
  • Minimum of 3 – 5 years of Contact Centre experience in commercial operations/revenue generating environments and customer engagement initiatives, leveraging data-driven insights for decision-making.
  • Experience in campaign performance analysis and forecasting.
  • Background in training teams on systems and processes, ensuring operational efficiency and scalability.
  • Track record demonstrating strong analytical, operational and business strategy skills.
  • Track record demonstrating proficiency in working with large datasets using tools such as advanced Excel & QlikSense.
  • Track record demonstrating ability to communicate findings effectively, both verbally and visually.
  • Track record demonstrating ability to analyse qualitative and quantitative data and use that data to develop an understanding of market & consumer behaviour to recommend an appropriate treatment plan.
  • Excellent understanding of Tracker systems, products and processes will be advantageous.
  • Solid business acumen and financial insights
  • Ability to work under pressure.
  • Ability to work independently.
  • Logical & methodical attention to detail.
  • Outstanding analytical skills.
  • The ability to influence diverse teams.
  • High degree of emotional intelligence.
  • Good judgment, diplomacy and tact.
Medical Aid & Provident Fund

Please Note: If you are not contacted within 4 weeks, consider your application unsuccessful.

TRACKER IS COMMITTED TO EMPLOYMENT EQUITY IN THE WORKPLACE

Do you require assistance with the registration or application process ?

Click the button below to visit our FAQ/Support page and ask for help.

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Senior Business Partner, People & Culture, Group Functions, Finance & Value Management

Johannesburg, Gauteng Standard Bank of South Africa Limited

Posted 24 days ago

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Senior Business Partner, People & Culture, Group Functions, Finance & Value Management

Job Overview

Business Segment: Group Functions

Location: ZA, GP, Johannesburg, 30 Baker Street

To lead the People & Culture agenda for the Group Functions Finance & Value Management portfolio, using specialist knowledge, collaborating with senior stakeholders; advising the area on crafting & execution of bespoke & pragmatic people solutions. To formulate a way forward for the Group Functions, Finance & Value Management portfolio that is fit for purpose, advances the business agenda & people experience within a transforming organisation. To lead the portfolio’s change agenda, managing various stakeholders, ensuring visibility of the Business Partnering team in resolving highly complex problems.

Qualifications

Minimum qualifications
Degree in Human Resources Management / Behavioural Science / Social Science.

Experience required
• 10 years or more experience in People & Culture, with at least 5 years managing and leading a team.
• Experience focusing on partnering with business managers, taking a commercial approach, using data & insights.
• Experience within a multinational company working with and influencing senior management teams on People & Culture matters in a complex environment.
• Demonstrated track record of successfully coaching & influencing business managers on people issues.
• Deep knowledge & understanding of the role People & Culture management plays in enabling business commercial & social relevance, whilst remaining relevant to the people within the business.
• Track record of successfully implementing integrated, effective People & Culture solutions in support of business specific objectives & driving for a sustainable performance in the businesses.
• Prior experience in positioning employee centric People & Culture products to support business objectives.

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or

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Senior Business Partner, People & Culture, Group Functions, Finance & Value Management

Johannesburg, Gauteng Standard Bank of South Africa Limited

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Senior Business Partner, People & Culture, Group Functions, Finance & Value Management

Job Overview

Business Segment: Group Functions

Location: ZA, GP, Johannesburg, 30 Baker Street

To lead the People & Culture agenda for the Group Functions Finance & Value Management portfolio, using specialist knowledge, collaborating with senior stakeholders; advising the area on crafting & execution of bespoke & pragmatic people solutions. To formulate a way forward for the Group Functions, Finance & Value Management portfolio that is fit for purpose, advances the business agenda & people experience within a transforming organisation. To lead the portfolio’s change agenda, managing various stakeholders, ensuring visibility of the Business Partnering team in resolving highly complex problems.

Qualifications

Minimum qualifications
Degree in Human Resources Management / Behavioural Science / Social Science.

Experience required
• 10 years or more experience in People & Culture, with at least 5 years managing and leading a team.
• Experience focusing on partnering with business managers, taking a commercial approach, using data & insights.
• Experience within a multinational company working with and influencing senior management teams on People & Culture matters in a complex environment.
• Demonstrated track record of successfully coaching & influencing business managers on people issues.
• Deep knowledge & understanding of the role People & Culture management plays in enabling business commercial & social relevance, whilst remaining relevant to the people within the business.
• Track record of successfully implementing integrated, effective People & Culture solutions in support of business specific objectives & driving for a sustainable performance in the businesses.
• Prior experience in positioning employee centric People & Culture products to support business objectives.

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or

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Senior business partner, people & culture, group functions, finance & value management

Johannesburg, Gauteng Standard Bank Of South Africa Limited

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permanent
Senior Business Partner, People & Culture, Group Functions, Finance & Value Management Job Overview Business Segment: Group Functions Location: ZA, GP, Johannesburg, 30 Baker Street To lead the People & Culture agenda for the Group Functions Finance & Value Management portfolio, using specialist knowledge, collaborating with senior stakeholders; advising the area on crafting & execution of bespoke & pragmatic people solutions. To formulate a way forward for the Group Functions, Finance & Value Management portfolio that is fit for purpose, advances the business agenda & people experience within a transforming organisation. To lead the portfolio’s change agenda, managing various stakeholders, ensuring visibility of the Business Partnering team in resolving highly complex problems. Qualifications Minimum qualificationsDegree in Human Resources Management / Behavioural Science / Social Science. Experience required• 10 years or more experience in People & Culture, with at least 5 years managing and leading a team.• Experience focusing on partnering with business managers, taking a commercial approach, using data & insights.• Experience within a multinational company working with and influencing senior management teams on People & Culture matters in a complex environment.• Demonstrated track record of successfully coaching & influencing business managers on people issues.• Deep knowledge & understanding of the role People & Culture management plays in enabling business commercial & social relevance, whilst remaining relevant to the people within the business.• Track record of successfully implementing integrated, effective People & Culture solutions in support of business specific objectives & driving for a sustainable performance in the businesses.• Prior experience in positioning employee centric People & Culture products to support business objectives.Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or #J-18808-Ljbffr
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Strategy Planning, Strategic Support and M&E Specialist

R600000 - R1200000 Y ACCESS HUMAN SOLUTIONS

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Core Responsibilities:

a. Conducting research oversight into best practices associated with the functionality and determining

b. The appropriateness of specific policies/procedures for implementation;

c. Performance reporting, M&E and annual report draft oversight management; and

d. Strategic planning coordination and administrative duties for finalisation of the Strategic plan and the Annual Performance Plan (APP).

e. To provide effective direction and support to the Office of the CEO in terms of Performance Management issues and requirements.

f. Plan, manage and coordinate the Office of the CEO's priority-based strategic planning processes for program development and monitoring.

g. Evaluate and report on program performance against pre-determined indicators and targets.

h. Lead strategy stakeholder management and compliance.

i. Practice good governance and risk management.

j. To control, consolidate, analyse and submit various reliable reports to oversight bodies.

k. Implement uniform norms and standards for management reporting to support accountability reporting.

Job Types: Permanent, Temporary

Contract length: 6 months

Pay: R60 000,00 per month

Education:

  • Bachelors (Required)

Experience:

  • M&E environment: 3 years (Required)

Location:

  • Johannesburg, Gauteng (Preferred)

Work Location: In person

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Risk Management Analyst

Johannesburg, Gauteng Betway Africa

Posted 10 days ago

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Job Description

Overview

Job title: Risk Management Analyst

Department: Enterprise Risk Management

Reporting to: Head of Internal Controls and Risk Management

Location: Johannesburg, South Africa

Who We Are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. Osiris Trading started in 1999 and has grown to a community of 300+ people focused on marketing, customer service and technology.

Who We’re Looking For

We’re on a growth and innovation journey and are seeking passionate, driven individuals. You’ll join a supportive environment where your skills can flourish and your career can soar.

Why We Need You

We are on a mission to create extraordinary experiences for our customers. Your skills, passion and drive will help us achieve this vision. Reporting to the Head of Internal Control and Risk Management, this role is to assist with the administration of the enterprise risk management system and related duties.

What You’ll Be Doing
  • Maintenance and administration of the enterprise risk management system (ERMS), including data entry, and tracking/updating risk registers to ensure high-quality information.
  • Coordinate meetings, administer and support the ERM team with training materials to promote risk awareness.
  • Support development and maintenance of risk management documentation, policies and procedures.
  • Maintain electronic and physical files related to ERM activities, ensuring confidentiality and accessibility.
  • Assist risk owners and risk champions in identifying and analyzing risk and control information to ensure risks are appropriately managed.
  • Support risk and control owners in documenting the control environment for accurate risk assessments.
  • Assist the Risk Management Specialist in enforcing risk management processes in line with policies and preparing materials for risk committees.
  • Regularly review ERMS data quality, engage with the business to improve quality, and complete overdue risk assessments.
  • Collaborate with internal stakeholders to gather risk-related information and assist in reporting as required.
  • Engage with ERM system support to resolve issues and ensure effective tool operation.
  • Identify future enhancements and help improve the ERM system usage, including preparing risk dashboards.
  • Provide general administrative support to the Risk Management Specialist and ERM Team.
  • Support risk owners in identifying and monitoring key risk indicators (KRIs).
  • Stay up to date with risk management frameworks, regulatory updates and industry best practices.
  • Perform other duties as required to support effective management of enterprise risks.

This job description is not exhaustive; you may be required to complete other duties to achieve business objectives.

Essential Skills You’ll Bring
  • BCom in Internal/External Audit (preferred), Law or related fields, or certifications in Risk Management
  • 2+ years of experience in a risk management or audit environment
  • Knowledge of enterprise risk management principles and practices
  • Proficiency with Microsoft Office and other data management/reporting tools
  • Strong organizational and time management skills
  • Excellent communication and interpersonal skills
  • Attention to detail and confidentiality
  • Desirable: experience using ERM software
  • Postgraduate certification or Diploma in Risk Management
  • ISO 31000 Certification
Desirable Skills
  • Knowledge of sports betting markets and odds calculation
  • Experience in online gaming or casino industry; understanding of player behavior and regulations
  • Familiarity with gambling regulations in various jurisdictions
  • Experience developing and executing customer retention strategies
  • Advanced proficiency in Microsoft Office; familiarity with PivotTables and statistical tools
Our Values

We operate with adaptability, ownership, initiative, resilience, teamwork, integrity and innovation.

What You’ll Get Back
  • Comprehensive learning and development programmes
  • Performance feedback to support growth
  • Employee Assistance programme for you and your family
Additional

Be part of a diverse, inclusive environment across 16 countries and 85 nationalities. We are committed to honesty, fairness and your growth.

Game on!

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Risk Management Specialist

Western Cape, Western Cape Digital Outsource Services

Posted 31 days ago

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workfromhome

Risk Management Specialist page is loadedRisk Management Specialist Apply remote type Hybrid locations Cape Town time type Full time posted on Posted Yesterday job requisition id JR10892

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Risk Management Specialist, you’ll be supporting and be responsible for assisting with the administration of the enterprise risk management system and associated responsibilities for us to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

Enterprise Risk Management (ERM) System Maintenance:

The role oversees and maintains the ERM framework to effectively identify, assess, monitor and report risks across the organization. The Risk Management Specialist ensures that risk management processes are integrated into strategic planning and daily operations. Regular updates to risk management policies and procedures are conducted to reflect changes in the regulatory environment and industry’s best practices.

System Administration and User Support:

They serve as the system administrator for the Risk Management System (RMS), ensuring the live system and training environment are consistently maintained. The Risk Management Specialist provides first-level support to users on the RMS (example, Riskonnect, Onetrust), troubleshooting system issues and managing user access and permissions. The role requires working with the RMS supplier to resolve technical problems, implement system enhancements and manage updates.

To ensure that risks and incidents are reviewed according to the organisation’s Risk Methodology and Framework, the system automation needs to be monitored.

Training and Development:

The Risk Management Specialist is responsible for designing and delivering risk-related training on the RMS to ensure all users are proficient in its use. This includes the development and maintenance of training materials ensuring that users are kept up to date with system enhancements. Providing basic governance and risk advice to all staff and managers, helping them understand the organisation’s risk management policies and practices is a key part of the role, creating a risk-aware culture among employees.

Data Quality:

The Risk Management Specialist role involves regular review and analysis of information held on the RMS to ensure data accuracy and quality and collaborates with business units to improve the quality of risk and control data.

Ensuring alignment with internal frameworks by analysing risk information and control data and ensuring reporting alignment across the different entities. Assisting the audit function in the administration and documentation of self-certifications.

Reporting:
Prepare insight reports for the Board of Directors and Risk committee on a periodic basis, identify and present key risks, facilitate Risk-focused discussions.

Regulatory Alerts and Compliance Support:

Assisting in the distribution and tracking of regulatory alerts to ensure compliance across the organization.

The Risk Management Specialist offers support to the wider compliance team in analysing risk control information to identify potential areas of concern, including managing documentation, electronic filing systems, and team procedures.

Stakeholder Engagement:

The Risk Management Specialist works closely with stakeholders to identify system enhancements and manage change requests. They manage stakeholders and users to meet deadlines and deliver on risk management objectives.

Continuous Improvement:

Continuously seek ways to improve administrative processes for risk management training, compliance tracking, and risk reporting. Support the organisation in developing and refining risk management processes in line with industry best practices.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

  • Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
  • Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
  • Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
  • Exceptional attention to detail, ensuring high standards of quality in all outputs
  • Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
  • BCom in Internal/ External Audit (preferred), Law or related fields or Certifications in Risk Management
  • 3 + years proven experience in a risk management or audit environment.
  • Qualification in Risk Management, Audit or related fields
  • Experience in enterprise risk management
  • Report writing experience and presentation skills intended for Senior Management and Boards
  • An understanding and working knowledge of prevailing governance, risk and assurance standards and public-sector rules
  • Understanding and Experience of ISO 31000 or COSO Frameworks
  • Experience of problem solving and ability to make decisions within a level of authority

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

  • In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
  • Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
  • Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
  • Experience in developing and executing customer retention strategies
  • Desirable would be experience in using ERM software
  • Post Graduate certification or Diploma in Risk Management
  • ISO 31000 Certification

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

  • Adaptability
  • Ownership and accountability
  • Initiating action
  • Resilience
  • Team orientation
  • Integrity
  • Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

  • We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
  • Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
  • Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
  • Free Daily Meals
  • Free Massages On-site
  • Free On-Site Gym
  • Group Life Cover
  • Funeral Fund Benefit
  • Financial Services Assistance
  • Employee Assistance Programme
  • Curro School Fees Benefit
  • Income Continuation Benefit
  • Leadership Training
  • Referral Bonus
  • Medical Aid Subsidy
  • Free Sleep Coaching
  • On-site Barista
  • Retirement Annuity Subsidy
  • Team builds

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.

Game on!


*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.


Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Similar Jobs (1) Risk Agent locations Cape Town time type Full time posted on Posted 12 Days Ago

We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity.

Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is by allowing for mistakes, but also making sure we learn from them. And with a multi-cultural workforce that’s unparalleled in its diversity and dynamism, we also offer plenty of scope to grow on a personal level too.

Best of all, we do this while enjoying ourselves as much as possible!

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