9 Ux Strategist jobs in South Africa

Digital Product Strategy & Delivery Lead

Job Overview

Business Segment: Insurance & Asset Management

Location: ZA, GP, Roodepoort, 4 Ellis Street

We are seeking a dynamic and strategic Digital Product Strategy & Delivery Lead to drive the successful design, development, and deployment of high-impact digital platforms that solve real customer problems and deliver tangible business value. You will bridge the gap between strategy and execution—translating business goals into implementable plans, aligning multidisciplinary teams, and managing key stakeholders to ensure shared vision and outcomes.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce
Type of Qualification: First Degree
Field of Study: Information Technology

Experience Required
6+ years in product leadership, digital strategy, or platform delivery roles.
Proven experience leading end-to-end development of digital platforms, preferably in emerging or underserved markets.
Strong strategic thinking skills with the ability to turn complex objectives into actionable roadmaps.
Excellent stakeholder management, facilitation, and communication skills.
Demonstrated success leading cross-functional and geographically distributed teams.
Deep understanding of Agile, Lean Startup, and customer-centric product development approaches.
Experience with community-driven platforms or financial inclusion tools is a strong advantage.

Additional Information

• Challenging Ideas
• Developing Expertise
• Developing Strategies
• Directing People
• Empowering Individuals
• Exploring Possibilities
• Making Decisions
• Providing Insights
• Resolving Conflict
• Taking Action
• Agile Concepts
• Conducting Research
• IT Systems
• Knowledge of Banking & Financial Service

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

Digital Product Strategy & Delivery Lead

Job Overview

Business Segment: Insurance & Asset Management

Location: ZA, GP, Roodepoort, 4 Ellis Street

We are seeking a dynamic and strategic Digital Product Strategy & Delivery Lead to drive the successful design, development, and deployment of high-impact digital platforms that solve real customer problems and deliver tangible business value. You will bridge the gap between strategy and execution—translating business goals into implementable plans, aligning multidisciplinary teams, and managing key stakeholders to ensure shared vision and outcomes.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce
Type of Qualification: First Degree
Field of Study: Information Technology Experience Required
6+ years in product leadership, digital strategy, or platform delivery roles.
Proven experience leading end-to-end development of digital platforms, preferably in emerging or underserved markets.
Strong strategic thinking skills with the ability to turn complex objectives into actionable roadmaps.
Excellent stakeholder management, facilitation, and communication skills.
Demonstrated success leading cross-functional and geographically distributed teams.
Deep understanding of Agile, Lean Startup, and customer-centric product development approaches.
Experience with community-driven platforms or financial inclusion tools is a strong advantage.

Additional Information

• Challenging Ideas
• Developing Expertise
• Developing Strategies
• Directing People
• Empowering Individuals
• Exploring Possibilities
• Making Decisions
• Providing Insights
• Resolving Conflict
• Taking Action
• Agile Concepts
• Conducting Research
• IT Systems
• Knowledge of Banking & Financial Service

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

Role purpose :

To conduct UX and market research for Vodacom Financial & Digital Lifestyle Services’ Digital & Marketing team. The responsible individual will need to handle day-to-day UX research activities including recruitment, planning and coordinating usability tests, observing and running of tests, documentation of insights, reporting and presenting outcomes to stakeholders. The person will have to support the UX team by maintaining an up to date view of our users’ digital habits, behaviors and needs. The objective is to support the UX lead in achieving research goals.

Key accountabilities and decision ownership

• Conduct UX research for Vodacom Financial & Digital Lifestyle Services.
• Design studies that address both user behavior and attitudes.
• Conduct research using a wide variety of qualitative methods, subset of quantitative methods (i.e. surveys), and interpret analysis through the lens of UX, HCI (Human-Computer Interaction), and social science.
• Recruit participants and assist UX designers in running user testing studies.
• Generate insights that both fuel ideation and evaluate designs.
• Research the latest visual design, UI and interaction concepts, presentation layer technologies, digital best practices, online trends, and provide recommendations for improvements.
• Conduct best practice research to develop and improve UI and interaction design to solve end user problems effectively.
• Create sound recommendations after each stage of testing and ideation based on research and user observations.
• Research market, customers and potential customers to keep an up-to-date view of digital habits, behaviors and user needs.
• Generate profiles to be used in the creation of empathy maps and personas.
• Work on multiple projects at one time, using strong communication skills to manage time and expectations appropriately.
• Work cross-functionally with UX designers and product management.
• Support our UX design lead on studies and assist in achieving research goals.
• Work with product leaders to prioritize research questions based on analysis of current knowledge, project goals, identified risks, and project impact. Identify best method or mix of methods to address research questions, with consideration for timeline and resources with minimal guidance.
• Advise UX design team and product managers on research opportunities and best practices at all stages of an agile product development process.
• Build strong stakeholder relationships, effectively to make decisions based on a strong understanding of business, customer and design tradeoffs.
• Participate in team activities and team planning with the aim of improving team skills, awareness and quality of work.
• Present results from usability tests and other user research to project teams.
• Monitor statistics and analytics (such as Adobe Analytics) across sites with an aim of obtaining a better understanding of user behavior and improving user journeys.
• Actively work on improving user experience and engagement across all our sites and products.
• Evangelize good user experience, demonstrating measurable value to other team members and stakeholders, and encouraging a culture of UX.
• Foster a healthy tension between stakeholders, encouraging discussions that take into account business needs, user needs, and what is possible.

Competencies :

• Comprehensive knowledge in a variety of industry-centric qualitative research methods, such as semi-structured interviews, contextual inquiries, usability studies, diary ethnographic studies, unmoderated remote studies, paper prototyping, surveys, A/B testing and Card sorting.
• Demonstrated ability to plan and conduct research in close collaboration with people in a variety of roles, including design, technology, and product management.
• Knowledge of quantitative, behavioral analysis, and statistical concepts.
• Experience with survey research (questionnaire design, sampling, analysis).
• Experience working in a collaborative team and working directly with developers for the implementation of designs.
• Excellent communication (presentation and interpersonal skills).
• Understanding of qualitative analysis and reporting methods suitable for the fast pace of industry; ability to quickly shift the methodology and scope of research projects to meet short deadlines while collecting the best possible data and delivering actionable results.
• Experience in creating user testing scripts and leading testing sessions.
• Experience creating UX test protocols, specifications and presentations.
• Good understanding of UX and UCD design principles.
• Experience working with Agile processes.

Must have technical / professional qualifications :

• 5 - 8 Years' experience within a Design Research role.

Preferred Qualification

• Degree in the humanities: Psychology, Sociology, Politics, Anthropology, etc.
• Commerce Degree is also welcome.
• Postgraduate qualification is an added bonus.

Preferred Certifications

• Usability Analyst Certification.

Type of Exposure

• In-depth understanding of human behavior.
• Ethnography.
• Human Computer Interactions.
• Behavioral studies.
• Translating behavior to create predictive models.
• Analyzing and interpreting quantitative and qualitative data.
• Communicating research results to stakeholders.
• Finding better/new ways to do things/improve/redesign.

Technical / Professional Knowledge

• UX design.
• Research + testing.
• Market awareness.
• Concept presentation.
• Communication and negotiation.
• Report writing.

Behavioural Competencies

• Relationship Building.
• Decision Making.
• Critical Appraisal.
• Analytical Thinking.
• Persuading & Influence.
• Active Listening.
• Perseverance, good work ethic and initiative.

Key performance indicators (max 3) :

• Facilitate user experience research into the design of products and services and design interfaces to effectively communicate the brand and enrich the customers experience.
• Advocate for the end-user throughout the development process and work closely with other members of the Design Team to craft a world-class user experience.
• Conduct research to develop and improve features of products and to balance user needs, technical constraints, and business objectives to solve user problems effectively.

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We’re Looking For:

The Senior Product Marketing Manager will be responsible for supporting the development and continuous improvement of the open course offerings on the edX platform, with a focus on optimizing learner experiences, market positioning of courses and driving performance through data analysis. This role is critical in driving the roll-out of new strategic cross-functional initiatives, standardization of course experiences, and edX's AI-driven product strategy. Senior Product Marketing Manager will be accountable for improving open course quality as measured by learner satisfaction ratings. This role sits in the Content Strategy team, meaning the outputs of this role will also shape the approach to new partners and content areas.

Responsibilities Include, But Are Not Limited To:

Product Development & Optimization

• Lead on high-impact edX product improvements, and course experience standardization, as well as proposing innovations to keep the edX product in line with market expectations
• Collaborate with cross-functional stakeholders to deliver cohesive and aligned product experiences by building a shared vision and driving projects forward.
• Provide input into product experience design and best practices to prioritise quality at scale. Help to position these experiences/improvements to B2C and B2B learners.
• Become an expert on the edX open course product and relevant competition in the EdTech sector. Carry out continuous market research and competitors’ product positioning to inform our strategies, value proposition and positioning.
• Analyse competitor product pricing, and inform changes to edX open course pricing strategy.
• Support the ongoing ideation of edX product innovation projects, informed by market analysis, helping cross functional teams develop a shared vision for the changes required.
• Support the integration of AI-powered tools and approaches into open courses to drive product effectiveness. Monitor the impact of such new initiatives on learner satisfaction.
• Work closely with Product, Engineering, Learning Strategy, Marketing and Content Strategy teams to align the edX product with business goals and learner needs.
• Communicate progress, findings, and recommendations effectively across the organization, influencing key stakeholders and driving projects forward.

Performance Analysis & Insight Generation

• Analyze open course performance, user feedback, and learner outcomes to inform improvements and guide product strategy.
• Translate insights into actionable recommendations that enhance the learner experience and improve satisfaction metrics.
• Contribute to the creation of dashboards, reports, and presentations for internal stakeholders.

Things That Should Be In Your Background:

• Deep curiosity about online education, product technologies, and data-driven learning solutions
• Bachelor’s degree in Education, Business, or a related field
• 5–7 years of experience minimum in learning product development, learning / instructional design, product marketing, project management, EdTech, or related roles
• Strong analytical and problem-solving skills with experience working with product and learning performance data
• Excellent communication and collaboration skills across technical and non-technical teams
• Ability to work independently and flexibly across global teams and time zones
• Comfort with ambiguity and a proactive, iterative approach to problem-solving

Working Conditions

Overtime is not a requirement of the job but flexibility is required to accommodate US, UK, and South African time zones.

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include:

2 complimentary Getsmarter short courses per year

Subsidised medical aid with Discovery Health Medical Scheme

4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit

Employee Assistance Program (EAP)

Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: .

About 2U Inc. (NASDAQ: TWOU)

For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.

About edX

edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.

2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

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• Bei sovanta bist du von Anfang an fester Bestandteil deines Teams und sammelst neben dem Studium wertvolle Berufserfahrung
• Dank unserem strukturierten Onboarding wirst du dich schnell bei uns zurecht finden und lernst daneben auch andere Abteilungen kennen
• Das Arbeitsequipment deiner Wahl bekommst du von uns bereitgestellt
• Beim Welcome Lunch lernst du direkt viele andere sovantees kennen
• Ein Mentor* steht dir ab Tag eins zur Seite und unterstützt dich bei allen fachlichen und organisatorischen Fragen
• Du gehst gerne ins Office? In Deutschland findest du in Heidelberg, Hamburg und Köln coole sovanta Locations, die dir offen stehen
• Wir leben von einem engen Austausch und legen viel Wert auf unsere regelmäßigen Knowledge-Sharing-Sessions, Unit Meetings und Feedbackgespräche
• Sommerfeste, X-Mas Party oder Lunch Roulette – auf dich warten Company Events vom Feinsten, lass dich überraschen!
• Sei bei unseren Health Days dabei und sammle wertvolle Tipps für einen gesünderen Alltag oder drehe eine Runde mit den sovanta Bikes
• Werde Teil der sovanta-Familie – unser großartiges Team kann es kaum erwarten, dich schon bald zu begrüßen!
  
  

• User Research: Unterstütze beim Durchführen von Interviews, Shadowings und Usability Tests
• Workshops: Begleite vielfältige Workshops wie Design Thinking oder Scopings und unterstütze bei der Vorbereitung in unseren Workshop-Räumen sowie der Dokumentation
• Konzeption: Erstelle selbst nutzerzentrierte UX-Konzepte
• Visual Design: Übersetze Konzepte in Wireframes, Mockups und Prototypen
• Teamwork: Ob im Team mit anderen UX DesignerInnen oder mit unseren KollegInnen aus den Bereichen Business, Softwareentwicklung und Data Science, wir arbeiten immer gemeinsam und interdisziplinär an Projekten
  
  

• Du bist Student* des Kommunikations-, Interaktions- oder Produktdesigns
• Du bringst erste Erfahrung im Bereich UX/Interaktionsdesign mit
• Du bist ein echter Teamplayer*
• Zusätzlich zeichnest du dich aus durch eine selbständige Arbeitsweise sowie eine hohe Leistungsbereitschaft
• Apps, Chatbots, AI, Sprachassistenten sowie AR & VR sind Themen, die dich begeistern
• Gute Deutsch- und Englischkenntnisse runden dein Profil ab
  
  

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Join to apply for the Design Expert (Ux and Visual Design) role at Blue Pearl

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Job Description

We are seeking an experienced Design Expert with a strong background in User Experience (UX)

Job Description

We are seeking an experienced Design Expert with a strong background in User Experience (UX)

and User Interface (UI) design to join an Innovation Team. As a key member of our design team,

you will be responsible for designing innovative and user-centered digital products and services

across all digital channels, with a primary focus on iOS. You will work closely with crossfunctional teams to develop design concepts, prototypes, and high-fidelity designs that meet

business objectives and user needs.

Responsibilities

• Design innovative and user-centered digital products and services across all digital channels,
  
  

• Collaborate with cross-functional teams to develop design concepts, prototypes, and highfidelity designs
• Conduct user research and testing to inform design decisions and improve user experience
• Develop and maintain a deep understanding of brand, products, and services to ensure design
  
  

• Stay up-to-date with the latest design trends, technologies, and best practices, and apply this
  
  

• Provide design expertise and guidance to team and client
• Participate in design reviews and critiques to ensure design quality and consistency
  
  

• 8+ years of experience in UX and UI design, with a focus on digital products and services
• Strong portfolio that showcases your design skills and deep iOS experience
• Excellent design skills, with a focus on user-centered design principles
• Strong understanding of design tools and software, including Sketch, Figma, Adobe Creative
  
  

• Excellent communication and collaboration skills, with the ability to work eVectively with
  
  

• Strong problem-solving skills, with the ability to think creatively and critically
  
  

• Experience working in an innovation function or similar environment
• Knowledge of design systems and design language systems
• Certification in UX or UI design (e.g. CUA, UX Design Certification
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Design, Art/Creative, and Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Blue Pearl by 2x

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg Metropolitan Area 1 week ago

Johannesburg, Gauteng, South Africa 5 days ago

Johannesburg, Gauteng, South Africa ZAR22,000.00-ZAR30,000.00 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Our client is looking for an individual to join their growing IT team as an UX/UI Design Lead to Lead the design of user interface and the visual and user-experience elements of digital products. Applying an advanced level of expertise, guide stakeholders and team members in the practice of product design and lead the translation of high-level requirements into interactive designs

Responsibilities:

Design and Conceptualisation

• Lead a collaborative digital product/service design process by gathering input across all product/service portfolios to define a design system that is viable and scalable, and which strengthens the brand. Lead a cross-portfolio, multidisciplinary team that contributes to the evolution of the system.

Customer Experience Mapping:

• Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions.

Internal Client Relationship Management:

• Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans.

Product and Solution Development:

• Is responsible for managing the definition, development and delivery of a significant product or service within the product development and engineering program, ensuring alignment with customer requirements.

Improvement / Innovation:

• Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organisation’s change management program. Involves working with guidance from senior colleagues.

Personal Capability Building:

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team and beyond in the function. Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Building Capability:

• Work within existing development framework to build own capabilities and those of direct reports. Provide specialised training or coaching to others throughout the organisation in area of expertise.

Recommendations:

• Recommend changes to policies, processes, standards and practices that would improve operational support.

Customer Needs/Experience Research

• Lead the design and execution of customer research projects by collecting and analysing customer and market data to develop an understanding of customer segments, trends, needs, and expectations.

Customer Experiences Implementation:

• Design and coordinate implementation of differentiating customer experience initiatives, tools, and processes.

Performance Management:

• Respond to personal objectives and use performance management systems to improve personal performance. OR Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.

Behavioral Competencies:

Balances Stakeholders:

• Anticipates and balances the needs of multiple stakeholders. For example, shares stakeholder feedback while inspiring others to consistently seek input and learn from their internal and external stakeholders. Promotes an environment of high ethical standards and cross-cultural sensitivity in working with all stakeholders.

Manages Complexity:

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.

Decision Quality:

• Makes good and timely decisions that keep the organization moving forward. For example, ensures that people’s decisions comply with policies and standards. Integrates analysis, experience, and other inputs to make effective decisions. Accepts workable decisions and also seeks better alternatives.

Cultivates Innovation:

• Creates new and better ways for the organization to be successful. For example, offers creative ideas, finds unique connections between previously unrelated elements. Actively encourages and supports others’ creativity; builds upon and strengthens new solutions in a positive and collaborative manner.

Drives Results:

• Consistently achieves results, even under tough circumstances. For example, emphasizes the importance of results; encourages a sense of urgency in others; challenges poor outcomes or unproductive behaviors. Provides assistance or encouragement to help others over obstacles.

Action Oriented:

• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, encourages others to take timely action and take on new challenges with a can-do attitude. Secures new business opportunities.

Nimble Learning:

• Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. For example, gives people opportunities to try new things; urges people to try new ways to find best solutions. Helps the team leverage the lessons from their successes and failures when facing new situations.

Ensures Accountability:

• Holds self and others accountable to meet commitments. For example, measures and tracks team’s and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.

Interpersonal Savvy:

• Relates openly and comfortably with diverse groups of people. For example, recognizes even subtle social cues and nimbly responds to others’ needs and preferences. Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.

Being Resilient:

• Rebounds from setbacks and adversity when facing difficult situations. For example, deals effectively with crises and volatile situations. Puts people’s failures in perspective and helps them move forward. Maintains calm in adversity; stays objective. Uses hardships and difficult experiences as an opportunity for personal and team growth.

Business Insight:

• Applies knowledge of business and the marketplace to advance the organization’s goals. For example, leverages insights to shape and drive critical initiatives. Shares industry developments with the team; helps them grasp business and industry fundamentals and understand how they contribute.

Directs Work:

• Provides direction, delegating, and removing obstacles to get work done. For example, delegates tasks, providing generally clear expectations to staff. Coordinates and integrates the team’s work, reducing duplication. Measures team progress using the right indicators; recognizes when problems or shortfalls occur.

Skills:

Interaction Design:

• Apply comprehensive knowledge / skill, acts with independence and provide guidance and training to others.

Prototyping:

• Apply comprehensive knowledge / skill, acts with independence and provide guidance and training to others.

Information Architecture:

• Apply comprehensive knowledge / skill, acts with independence and provide guidance and training to others.

Computer skills:

• Support business processes with comprehensive understanding and the effective use of standard office equipment and standard software packages, while also providing guidance and training to others.

Assessment:

• Use comprehensive knowledge and guide and train others on analysing data from multiple sources to draw appropriate conclusions and make suitable recommendations.

Verbal and Written Communication:

• Apply comprehensive knowledge and guide and train others to use clear and effective verbal and written communications skills to express ideas, request actions and formulate plans or policies.

Market Research and Analysis:

• Provide technical guidance when required to use research and analysis to develop a comprehensive understanding of market conditions in order to facilitate the success of a brand, product or service.

Planning and Organising:

• Uses comprehensive knowledge and skills to work independently and provide guidance and training to others to plan, organise, prioritise and oversee activities to efficiently meet business objectives.

Education:

• Matric / Grade 12/ SAQA Accredited Equivalent (Essential).
• A relevant design related qualification (degree / diploma / certificate) (Essential).

Experience:

• 5 or more years’ UX/UI design experience (Essential).
• Experience in the Financial Services industry (Advantageous).
• 1 or more years’ experience of general supervision of more junior colleagues (Essential).

Our client is seeking an experienced UX/UI Design Lead to head the design of user interfaces and the visual and user-experience elements of digital products. This role involves guiding stakeholders and team members in product design and leading the transformation of high-level requirements into interactive, user-friendly designs.

Key Responsibilities:

1. Design and Conceptualisation:
   • Oversee a collaborative design process for digital products/services, incorporating input from various portfolios to create a scalable and robust design system that enhances the brand. Lead a multidisciplinary team to evolve this system.
2. Customer Experience Mapping:
   • Implement and manage techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify and address customer pain points, improving overall customer interactions.
3. Internal Client Relationship Management:
   • Foster and maintain relationships with internal clients, acting as a trusted business partner. Manage the deployment of internal and/or external resources to support the delivery of business strategies and plans.
4. Product and Solution Development:
   • Oversee the definition, development, and delivery of key products or services within the product development program, ensuring alignment with customer needs.
5. Improvement / Innovation:
   • Identify and implement improvements in existing business practices, and manage projects or work streams within the organization’s change management program, with guidance from senior colleagues.
6. Personal Capability Building:
   • Serve as a subject matter expert in specific technology, policy, regulation, or operational management areas. Stay updated on current and emerging technologies and industry best practices through professional development.
7. Building Capability:
   • Enhance your own capabilities and those of your direct reports within the existing development framework. Provide specialized training or coaching to others across the organization.
8. Recommendations:
   • Suggest changes to policies, processes, standards, and practices to improve operational support.
9. Customer Needs/Experience Research:
   • Lead customer research projects, collecting and analyzing data to understand customer segments, trends, needs, and expectations.
10. Customer Experiences Implementation:
    • Design and manage the implementation of initiatives, tools, and processes to enhance customer experiences.
11. Performance Management:
    • Monitor team performance, allocate tasks, review progress, and take corrective action as needed. Contribute to formal performance management and appraisals.

Competencies:

1. Balances Stakeholders:
   • Effectively balance and anticipate the needs of multiple stakeholders, fostering an environment of high ethical standards and cultural sensitivity.
2. Manages Complexity:
   • Navigate complex and ambiguous situations by asking insightful questions and enriching analyses.
3. Decision Quality:
   • Make timely, effective decisions, ensuring compliance with policies and standards. Integrate analysis and experience to make informed decisions.
4. Cultivates Innovation:
   • Encourage and support creative ideas, fostering a collaborative environment to develop new solutions.
5. Drives Results:
   • Achieve outstanding outcomes by emphasizing urgency and challenging unproductive behaviours.
6. Action Oriented:
   • Approach new opportunities and challenges with high energy and enthusiasm, encouraging others to do the same.
7. Nimble Learning:
   • Learn from successes and failures, promoting experimentation to find the best solutions.
8. Ensures Accountability:
   • Hold yourself and others accountable for meeting commitments, tracking performance, and learning from feedback.
9. Interpersonal Savvy:
   • Build rapport and maintain productive relationships with diverse groups, showing tact and sensitivity in difficult situations.
10. Being Resilient:
    • Maintain composure in crises, using hardships as opportunities for growth and learning.
11. Business Insight:
    • Apply business knowledge to drive organizational goals, sharing industry insights with the team.
12. Directs Work:
    • Provide direction, delegate tasks, and remove obstacles to ensure work gets done efficiently.

Skills:

1. Interaction Design, Prototyping, Information Architecture:
   • Apply comprehensive knowledge, act independently, and provide guidance and training to others.
2. Computer Skills:
   • Support business processes using standard office equipment and software, providing training to others. Proficient in Microsoft Office and design tools like Adobe Suite, Zeplin, Figma, Sketch, InVision, Axure, and Miro.
3. Assessment:
   • Analyze data from multiple sources to draw conclusions and make recommendations, providing guidance to others.
4. Verbal and Written Communication:
   • Use clear and effective communication skills to express ideas and formulate plans, providing training to others.
5. Market Research and Analysis:
   • Conduct research and analysis to understand market conditions and facilitate the success of brands, products, or services.
6. Planning and Organising:
   • Plan, organize, prioritize, and oversee activities to meet business objectives efficiently, providing guidance and training to others.

Qualifications:

• Matric / Grade 12 / SAQA Accredited Equivalent.
• Relevant design-related qualification (degree/diploma/certificate).

Experience:

• 5+ years of UX/UI design experience.
• Experience in the Financial Services industry preferred.
• At least 1 year of supervisory experience.