3 Ux Researcher jobs in South Africa

Overview

Hello Future User Experience Designer (FNB nav)

Welcome to the home of the #changeables. For over 180 years, at FNB change has been a major part of who we are. We design for the shapeshifters and deliver products and services that make us incredibly proud of our people that make it happen.

FNB is the non-bank bank where changeable people and ideas are born. Working here is not like working at any other financial institution. We’re all about changing up the norm and putting flexibility at our core because our value lies in output not hours. We work in smaller, more agile groups, which allows us to move faster to innovate, create and react in an ever-changing world, with our changeables.

At FNB our internal community is cross-functional and prides itself on intentional collaboration, where experts come together and ignite effective change. We call these changeables our nav-igators. As nav-igators, we are made up of unique talents, diverse minds, adaptability and live up to the promise of staying curious. nav» is known for its lead in innovative financial platform solutions to better our customers’ experience. At nav», you are encouraged to imagine the change, to share your ideas openly and to navigate the reality of our customers everyday needs.

• Conduct competitor research.
• Translate user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and UI patterns as specified in our User Experience Design System.
• Ensure development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Provide project status updates; interpret project briefs from business stakeholders; conduct regular project touch bases with business and development to uphold UX design standards; ensure UX deliverables are uploaded and readily available.
• Provide support to internal team members and external OCEP partners in terms of UI patterns and UX standards.
• Participate in project JADs with stakeholders to clarify business requirements and understand technical constraints; guide the proposed user experience.
• Ensure user journeys are constructed and clearly defined; ensure correct symbols, UI patterns and UX standards are adhered to in screen flow experiences.
• Ensure decisions are backed by best practices and can be defended and motivated.
• Perform User Acceptance Testing (UAT) to ensure screen flows are implemented correctly from a UX standards perspective.
• Liaise with a Copywriter and create the UI Designer within the team to ensure copy standards and iconography, illustrations and imagery are consistently applied across screen flows.

• Dynamic and thrive in a fast-paced environment, driven by a desire to create exceptional experiences; a team player with a passion for customer experience and a track record of innovative thinking.
• Able to participate in planned activities for own development.
• Able to display and encourage teamwork and inclusivity.
• Able to develop, nurture and sustain collaborative relationships across areas of specialization.

• An adaptable problem solver who does not fear change but thrives on it.
• A disruptor in the field of UX design.
• An initiative taker who identifies opportunities and improves.
• A future nav-igator.

• Curious — you’re driven by always wanting to know more and learn more.
• Obsessed with mastery — you know what it takes to become good at what you do and are constantly pushing yourself.
• Courageous — you’re brave enough to think and do things differently and take ownership.
• A team player — you believe in the power of teams and build networks.
• Emotionally intelligent — you have a high EQ to connect with people, regardless of role.

• Opportunities to network and collaborate.
• Challenging work that makes a difference.
• Flexible working conditions.
• Opportunities to innovate and focus on health and wellbeing (onsite wellness center, gym, crèche at main campus, and wellbeing programs).
• Resources for professional development.
• Generous leave policy and an inspiring work environment.
• Preferential employee banking rates.

When it comes to learning and development, we encourage our changeables to expand their knowledge, on their own, with others, in person or online. Our workspace is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change is in our DNA.

• Designing on Figma and FigJam.
• Adobe Creative Cloud.
• Passion for turning ideas into reality.
• Innovation is in your DNA; you are a disruptor and risk taker.

Join us and be part of a team redefining our digital vehicle ecosystem experience. Apply now and let your imagination shape the world around us.

Job Details

Take note that applications will not be accepted on the below date; kindly submit applications ahead of the closing date indicated below.

Closing date: 16 / 09 / 25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis; information will be kept confidential unless required by law to disclose to other parties.

Role purpose :

To conduct UX and market research for Vodacom Financial & Digital Lifestyle Services’ Digital & Marketing team. The responsible individual will need to handle day-to-day UX research activities including recruitment, planning and coordinating usability tests, observing and running of tests, documentation of insights, reporting and presenting outcomes to stakeholders. The person will have to support the UX team by maintaining an up to date view of our users’ digital habits, behaviors and needs. The objective is to support the UX lead in achieving research goals.

Key accountabilities and decision ownership

• Conduct UX research for Vodacom Financial & Digital Lifestyle Services.
• Design studies that address both user behavior and attitudes.
• Conduct research using a wide variety of qualitative methods, subset of quantitative methods (i.e. surveys), and interpret analysis through the lens of UX, HCI (Human-Computer Interaction), and social science.
• Recruit participants and assist UX designers in running user testing studies.
• Generate insights that both fuel ideation and evaluate designs.
• Research the latest visual design, UI and interaction concepts, presentation layer technologies, digital best practices, online trends, and provide recommendations for improvements.
• Conduct best practice research to develop and improve UI and interaction design to solve end user problems effectively.
• Create sound recommendations after each stage of testing and ideation based on research and user observations.
• Research market, customers and potential customers to keep an up-to-date view of digital habits, behaviors and user needs.
• Generate profiles to be used in the creation of empathy maps and personas.
• Work on multiple projects at one time, using strong communication skills to manage time and expectations appropriately.
• Work cross-functionally with UX designers and product management.
• Support our UX design lead on studies and assist in achieving research goals.
• Work with product leaders to prioritize research questions based on analysis of current knowledge, project goals, identified risks, and project impact. Identify best method or mix of methods to address research questions, with consideration for timeline and resources with minimal guidance.
• Advise UX design team and product managers on research opportunities and best practices at all stages of an agile product development process.
• Build strong stakeholder relationships, effectively to make decisions based on a strong understanding of business, customer and design tradeoffs.
• Participate in team activities and team planning with the aim of improving team skills, awareness and quality of work.
• Present results from usability tests and other user research to project teams.
• Monitor statistics and analytics (such as Adobe Analytics) across sites with an aim of obtaining a better understanding of user behavior and improving user journeys.
• Actively work on improving user experience and engagement across all our sites and products.
• Evangelize good user experience, demonstrating measurable value to other team members and stakeholders, and encouraging a culture of UX.
• Foster a healthy tension between stakeholders, encouraging discussions that take into account business needs, user needs, and what is possible.

Competencies :

• Comprehensive knowledge in a variety of industry-centric qualitative research methods, such as semi-structured interviews, contextual inquiries, usability studies, diary ethnographic studies, unmoderated remote studies, paper prototyping, surveys, A/B testing and Card sorting.
• Demonstrated ability to plan and conduct research in close collaboration with people in a variety of roles, including design, technology, and product management.
• Knowledge of quantitative, behavioral analysis, and statistical concepts.
• Experience with survey research (questionnaire design, sampling, analysis).
• Experience working in a collaborative team and working directly with developers for the implementation of designs.
• Excellent communication (presentation and interpersonal skills).
• Understanding of qualitative analysis and reporting methods suitable for the fast pace of industry; ability to quickly shift the methodology and scope of research projects to meet short deadlines while collecting the best possible data and delivering actionable results.
• Experience in creating user testing scripts and leading testing sessions.
• Experience creating UX test protocols, specifications and presentations.
• Good understanding of UX and UCD design principles.
• Experience working with Agile processes.

Must have technical / professional qualifications :

• 5 - 8 Years' experience within a Design Research role.

Preferred Qualification

• Degree in the humanities: Psychology, Sociology, Politics, Anthropology, etc.
• Commerce Degree is also welcome.
• Postgraduate qualification is an added bonus.

Preferred Certifications

• Usability Analyst Certification.

Type of Exposure

• In-depth understanding of human behavior.
• Ethnography.
• Human Computer Interactions.
• Behavioral studies.
• Translating behavior to create predictive models.
• Analyzing and interpreting quantitative and qualitative data.
• Communicating research results to stakeholders.
• Finding better/new ways to do things/improve/redesign.

Technical / Professional Knowledge

• UX design.
• Research + testing.
• Market awareness.
• Concept presentation.
• Communication and negotiation.
• Report writing.

Behavioural Competencies

• Relationship Building.
• Decision Making.
• Critical Appraisal.
• Analytical Thinking.
• Persuading & Influence.
• Active Listening.
• Perseverance, good work ethic and initiative.

Key performance indicators (max 3) :

• Facilitate user experience research into the design of products and services and design interfaces to effectively communicate the brand and enrich the customers experience.
• Advocate for the end-user throughout the development process and work closely with other members of the Design Team to craft a world-class user experience.
• Conduct research to develop and improve features of products and to balance user needs, technical constraints, and business objectives to solve user problems effectively.