22 Ux Researcher jobs in South Africa

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Overview

To translate the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System.

Key Responsibilities

• Translating the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System.
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Provide project status updates; interpret project briefs correctly from business stakeholders; conduct regular project touch bases with business and development to ensure UX design standards are upheld; ensure all project UX deliverables are uploaded and readily available when needed.
• Provide support to internal team members and external OCEP partners in terms of UI patterns and UX standards.
• Participate in project JADs with project stakeholders including business analysts, system analysts and developers and QA testers to provide support and help guide the proposed user experience by clarifying business requirements and understanding any technical constraints.
• Ensure user journeys are constructed and clearly defined.
• Ensure correct symbols, UI patterns and UX standards are adhered to and applied when constructing screen flow experiences.
• Ensure decisions are backed by best practice principles and be able to defend and motivate design choices.
• Perform User Acceptance Testing (UAT) in test environments to ensure the screen flows constructed are implemented correctly by development from a UX standards perspective.
• Liaise with a Copywriter and UI Designer within the team to ensure copy standards are adhered to and consistently applied across all screen flows, ensuring any iconography, illustrations and background imagery are incorporated into the necessary screen flows.

What we’re looking for

• Dynamic and thrive in a fast-paced environment
• Driven by a desire to create exceptional experiences
• Able to participate in planned activities that support own development
• Able to display and encourage teamwork and inclusivity
• Able to develop, encourage and nurture collaborative relationships across areas of specialization
• Experience in designing on Figma and FigJam
• Experience with Adobe Creative Cloud
• Passion for turning ideas into reality; innovative and willing to take risks
• Related degree
• 3+ years related experience

Job Details

Take note that applications will not be accepted on the date below; kindly submit applications ahead of the closing date indicated below:
07/10/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose their disability information on a voluntary basis; the Bank will keep this information confidential unless required by law to disclose to other parties.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology

Industries

• Banking

Referrals increase your chances of interviewing at FNB South Africa by 2x

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Senior Product Design Lead : Individual and Product Onboarding

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Overview

Shape the Future of Service Excellence with Ten. Ten is on a mission to become the most trusted service business in the world, serving the world's leading private banks, premium financial services and luxury brands globally. We help corporate clients acquire, engage, and retain affluent customers or valued employees, driving critical metrics such as revenue growth and net promoter score, and supporting digital transformation initiatives. Millions of individuals worldwide access Ten’s services across lifestyle, travel, dining and entertainment, unlocking seamless, curated experiences.

We’re profitable, ambitious, and scaling fast. As the first B Corp listed on the London Stock Exchange, we’re setting the standard for sustainable growth and technology, including AI-driven innovation.

About the role

We’re looking for a User Experience Researcher to join our growing Product Design team, helping us deeply understand the people at the heart of our work, from members using our discovery and booking platforms to Lifestyle Managers using internal tools like Ten MAID.

This pivotal role shapes how we identify user needs, validate ideas, and build experiences that are intuitive and impactful. You’ll work closely with designers, product managers, and stakeholders across the business to embed research into everything we do.

Key Responsibilities

• Plan and conduct qualitative and quantitative research across member-facing products and internal tools (e.g., Ten MAID).
• Turn research findings into clear, actionable insights that inform product strategy, prioritisation, and design.
• Collaborate with product managers, designers, and engineers to frame problems, validate concepts, and refine solutions.
• Build strong relationships with stakeholders to advocate for a user-first mindset.
• Develop and maintain research artefacts, including personas, journey maps, and experience principles.
• Champion inclusive, ethical research practices and upskill the broader product and design teams in lightweight methods.
• Shape and evolve our approach to discovery, continuous research, and insight-sharing.

As our first dedicated research hire, you’ll help establish and scale our research practice, making a tangible difference to the products we ship and the people we serve.

Essential requirements

• Proven experience as a user researcher in a product or design team, ideally across both B2C and internal tools.
• Skilled in a wide range of research methods such as interviews, usability testing, diary studies, surveys, data analysis, and selecting the right approach for each need.
• A practical, hands-on mindset with the ability to work autonomously but collaboratively.
• Excellent communication and storytelling skills to bring the voice of the user to varied audiences.
• Comfortable navigating ambiguity and complexity, with a desire to illuminate challenges.
• Confident partnering with senior stakeholders and making a clear case for evidence-led decisions.
• Fluent in English.

Preferred requirements

• Experience with tools such as Airtable, Jira, Confluence, etc.

Hybrid/Home Office guidance

• Location: Cape Town, South Africa.
• Hybrid arrangement: at least 2 days per week in the office.
• Secure home office at your confirmed address, free from background noise or distractions.
• Minimum internet speeds will be checked during recruitment and onboarding. An office is available as an alternative.

Benefits

We value our people with a culture of recognition and reward, including regular appraisals and the Extra Mile Awards. We support development and encourage employees to align their aspirations with their career at Ten.

• Competitive salary, depending on experience.
• Hybrid working (home and office).
• Paid time off, including a paid day each year to volunteer.
• One month paid Sabbatical after every 5 years of service.
• Remote working holidays to Travel and Work anywhere in the world.
• Employee discounts on travel and entertainment.
• Inclusive, diverse team with genuine career opportunities.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We are dedicated to creating an inclusive work environment. Hiring, promotion, discipline, or termination decisions are based on merit, competence, performance, and business needs.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Travel Arrangements

Referrals increase your chances of interviewing at Ten Lifestyle Group.

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User Experience Designer page is loaded# User Experience Designerlocations: Johannesburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 7, 2025 (6 days left to apply)job requisition id: R40498# **Job Description**To translate the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System* Hello Future **User Experience Designer** Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.* **Key Responsibilities:*** Translating the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System* Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.* Research, enable and consult on improvements and opportunities to harness technology and platform enablement.* Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.* Monitor customer feedback reports and align processes to maximise efficiencies.* Provide project status updates Interpret project briefs correctly from business stakeholders Conduct regular project touch bases with business and development to ensure UX design standards are upheld Ensure all project UX deliverables are uploaded and readily available when needed.* Provide support to internal team members and external OCEP partners in terms of UI patterns and UX standards.* Participate in project JADs with project stakeholders including business analysts, system analysts and developers and QA testers to provide support and help guide the proposed user experience by clarifying business requirements and understanding any technical constraints.* Ensure user journeys are constructed and clearly defined.* Ensure correct symbols, UI patterns and UX standards are adhered to and applied when constructing screen flow experiences.* Ensure decisions are backed by best practice principles and be able to defend and motivate design choices.* Perform User Acceptance Testing (UAT) in test environments to ensure the screen flows constructed are implemented correctly by development from a UX standards perspective.* Liaise with a Copywriter and UI Designer within the team to ensure copy standards are adhered to and consistently applied across all screen flows to ensure any iconography, illustrations and background imagery are constructed and incorporated into the necessary screen flows.* **We would love to see applicants who are:*** Dynamic and thrive in a fast-paced environment* Driven by a desire to create exceptional experiences.* Able to participate in planned activities that are appropriate for own development.* Able to display and encourage an appreciation of teamwork and inclusivity.* Able to develop, encourage and nurture collaborative relationships across area of specialisation* **You will have access to:*** Opportunities to network and collaborate.* Challenging Work.* Opportunities to innovate.* **Dare to imagine the change with us, if you are:*** An adaptable problem solver who does not fear change but thrives from it* A disruptor in your field of UX design* An initiative taker who identifies opportunity and improves* **You’ll excel with experience in:*** Designing on Figma and FigJam* Adobe Creative Cloud* Passion for taking ideas and making them real* Innovation is in your DNA, you're a disruptor and risk taker* Related degree.* 3+ years related experience* #POST* #FNB #LI-LR1# # ***Job Details***# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**07/10/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .
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User Experience Designer page is loaded# User Experience Designerlocations: Johannesburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 7, 2025 (6 days left to apply)job requisition id: R40498# **Job Description**To translate the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System* Hello Future **User Experience Designer** Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.* **Key Responsibilities:*** Translating the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System* Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.* Research, enable and consult on improvements and opportunities to harness technology and platform enablement.* Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.* Monitor customer feedback reports and align processes to maximise efficiencies.* Provide project status updates Interpret project briefs correctly from business stakeholders Conduct regular project touch bases with business and development to ensure UX design standards are upheld Ensure all project UX deliverables are uploaded and readily available when needed.* Provide support to internal team members and external OCEP partners in terms of UI patterns and UX standards.* Participate in project JADs with project stakeholders including business analysts, system analysts and developers and QA testers to provide support and help guide the proposed user experience by clarifying business requirements and understanding any technical constraints.* Ensure user journeys are constructed and clearly defined.* Ensure correct symbols, UI patterns and UX standards are adhered to and applied when constructing screen flow experiences.* Ensure decisions are backed by best practice principles and be able to defend and motivate design choices.* Perform User Acceptance Testing (UAT) in test environments to ensure the screen flows constructed are implemented correctly by development from a UX standards perspective.* Liaise with a Copywriter and UI Designer within the team to ensure copy standards are adhered to and consistently applied across all screen flows to ensure any iconography, illustrations and background imagery are constructed and incorporated into the necessary screen flows.* **We would love to see applicants who are:*** Dynamic and thrive in a fast-paced environment* Driven by a desire to create exceptional experiences.* Able to participate in planned activities that are appropriate for own development.* Able to display and encourage an appreciation of teamwork and inclusivity.* Able to develop, encourage and nurture collaborative relationships across area of specialisation* **You will have access to:*** Opportunities to network and collaborate.* Challenging Work.* Opportunities to innovate.* **Dare to imagine the change with us, if you are:*** An adaptable problem solver who does not fear change but thrives from it* A disruptor in your field of UX design* An initiative taker who identifies opportunity and improves* **You’ll excel with experience in:*** Designing on Figma and FigJam* Adobe Creative Cloud* Passion for taking ideas and making them real* Innovation is in your DNA, you're a disruptor and risk taker* Related degree.* 3+ years related experience* #POST* #FNB #LI-LR1# # ***Job Details***# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**07/10/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .
#J-18808-Ljbffr

User Experience Designer page is loaded# User Experience Designerlocations: Johannesburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 7, 2025 (6 days left to apply)job requisition id: R40498# **Job Description**To translate the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System* Hello Future **User Experience Designer** Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.* **Key Responsibilities:*** Translating the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System* Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.* Research, enable and consult on improvements and opportunities to harness technology and platform enablement.* Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.* Monitor customer feedback reports and align processes to maximise efficiencies.* Provide project status updates Interpret project briefs correctly from business stakeholders Conduct regular project touch bases with business and development to ensure UX design standards are upheld Ensure all project UX deliverables are uploaded and readily available when needed.* Provide support to internal team members and external OCEP partners in terms of UI patterns and UX standards.* Participate in project JADs with project stakeholders including business analysts, system analysts and developers and QA testers to provide support and help guide the proposed user experience by clarifying business requirements and understanding any technical constraints.* Ensure user journeys are constructed and clearly defined.* Ensure correct symbols, UI patterns and UX standards are adhered to and applied when constructing screen flow experiences.* Ensure decisions are backed by best practice principles and be able to defend and motivate design choices.* Perform User Acceptance Testing (UAT) in test environments to ensure the screen flows constructed are implemented correctly by development from a UX standards perspective.* Liaise with a Copywriter and UI Designer within the team to ensure copy standards are adhered to and consistently applied across all screen flows to ensure any iconography, illustrations and background imagery are constructed and incorporated into the necessary screen flows.* **We would love to see applicants who are:*** Dynamic and thrive in a fast-paced environment* Driven by a desire to create exceptional experiences.* Able to participate in planned activities that are appropriate for own development.* Able to display and encourage an appreciation of teamwork and inclusivity.* Able to develop, encourage and nurture collaborative relationships across area of specialisation* **You will have access to:*** Opportunities to network and collaborate.* Challenging Work.* Opportunities to innovate.* **Dare to imagine the change with us, if you are:*** An adaptable problem solver who does not fear change but thrives from it* A disruptor in your field of UX design* An initiative taker who identifies opportunity and improves* **You’ll excel with experience in:*** Designing on Figma and FigJam* Adobe Creative Cloud* Passion for taking ideas and making them real* Innovation is in your DNA, you're a disruptor and risk taker* Related degree.* 3+ years related experience* #POST* #FNB #LI-LR1# # ***Job Details***# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**07/10/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .
#J-18808-Ljbffr

User Experience Designer page is loaded# User Experience Designerlocations: Johannesburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 7, 2025 (6 days left to apply)job requisition id: R40498# **Job Description**To translate the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System* Hello Future **User Experience Designer** Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.* **Key Responsibilities:*** Translating the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System* Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.* Research, enable and consult on improvements and opportunities to harness technology and platform enablement.* Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.* Monitor customer feedback reports and align processes to maximise efficiencies.* Provide project status updates Interpret project briefs correctly from business stakeholders Conduct regular project touch bases with business and development to ensure UX design standards are upheld Ensure all project UX deliverables are uploaded and readily available when needed.* Provide support to internal team members and external OCEP partners in terms of UI patterns and UX standards.* Participate in project JADs with project stakeholders including business analysts, system analysts and developers and QA testers to provide support and help guide the proposed user experience by clarifying business requirements and understanding any technical constraints.* Ensure user journeys are constructed and clearly defined.* Ensure correct symbols, UI patterns and UX standards are adhered to and applied when constructing screen flow experiences.* Ensure decisions are backed by best practice principles and be able to defend and motivate design choices.* Perform User Acceptance Testing (UAT) in test environments to ensure the screen flows constructed are implemented correctly by development from a UX standards perspective.* Liaise with a Copywriter and UI Designer within the team to ensure copy standards are adhered to and consistently applied across all screen flows to ensure any iconography, illustrations and background imagery are constructed and incorporated into the necessary screen flows.* **We would love to see applicants who are:*** Dynamic and thrive in a fast-paced environment* Driven by a desire to create exceptional experiences.* Able to participate in planned activities that are appropriate for own development.* Able to display and encourage an appreciation of teamwork and inclusivity.* Able to develop, encourage and nurture collaborative relationships across area of specialisation* **You will have access to:*** Opportunities to network and collaborate.* Challenging Work.* Opportunities to innovate.* **Dare to imagine the change with us, if you are:*** An adaptable problem solver who does not fear change but thrives from it* A disruptor in your field of UX design* An initiative taker who identifies opportunity and improves* **You’ll excel with experience in:*** Designing on Figma and FigJam* Adobe Creative Cloud* Passion for taking ideas and making them real* Innovation is in your DNA, you're a disruptor and risk taker* Related degree.* 3+ years related experience* #POST* #FNB #LI-LR1# # ***Job Details***# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**07/10/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .
#J-18808-Ljbffr

User Experience Designer page is loaded# User Experience Designerlocations: Johannesburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 7, 2025 (7 days left to apply)job requisition id: R40498# **Job Description**To translate the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System* Hello Future **User Experience Designer** Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.* **Key Responsibilities:*** Translating the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System* Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.* Research, enable and consult on improvements and opportunities to harness technology and platform enablement.* Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.* Monitor customer feedback reports and align processes to maximise efficiencies.* Provide project status updates Interpret project briefs correctly from business stakeholders Conduct regular project touch bases with business and development to ensure UX design standards are upheld Ensure all project UX deliverables are uploaded and readily available when needed.* Provide support to internal team members and external OCEP partners in terms of UI patterns and UX standards.* Participate in project JADs with project stakeholders including business analysts, system analysts and developers and QA testers to provide support and help guide the proposed user experience by clarifying business requirements and understanding any technical constraints.* Ensure user journeys are constructed and clearly defined.* Ensure correct symbols, UI patterns and UX standards are adhered to and applied when constructing screen flow experiences.* Ensure decisions are backed by best practice principles and be able to defend and motivate design choices.* Perform User Acceptance Testing (UAT) in test environments to ensure the screen flows constructed are implemented correctly by development from a UX standards perspective.* Liaise with a Copywriter and UI Designer within the team to ensure copy standards are adhered to and consistently applied across all screen flows to ensure any iconography, illustrations and background imagery are constructed and incorporated into the necessary screen flows.* **We would love to see applicants who are:*** Dynamic and thrive in a fast-paced environment* Driven by a desire to create exceptional experiences.* Able to participate in planned activities that are appropriate for own development.* Able to display and encourage an appreciation of teamwork and inclusivity.* Able to develop, encourage and nurture collaborative relationships across area of specialisation* **You will have access to:*** Opportunities to network and collaborate.* Challenging Work.* Opportunities to innovate.* **Dare to imagine the change with us, if you are:*** An adaptable problem solver who does not fear change but thrives from it* A disruptor in your field of UX design* An initiative taker who identifies opportunity and improves* **You’ll excel with experience in:*** Designing on Figma and FigJam* Adobe Creative Cloud* Passion for taking ideas and making them real* Innovation is in your DNA, you're a disruptor and risk taker* Related degree.* 3+ years related experience* #POST* #FNB #LI-LR1# # ***Job Details***# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**07/10/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .
#J-18808-Ljbffr

User Experience Designer page is loaded# User Experience Designerlocations: Johannesburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 7, 2025 (6 days left to apply)job requisition id: R40498# **Job Description**To translate the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System* Hello Future **User Experience Designer** Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.* **Key Responsibilities:*** Translating the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System* Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.* Research, enable and consult on improvements and opportunities to harness technology and platform enablement.* Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.* Monitor customer feedback reports and align processes to maximise efficiencies.* Provide project status updates Interpret project briefs correctly from business stakeholders Conduct regular project touch bases with business and development to ensure UX design standards are upheld Ensure all project UX deliverables are uploaded and readily available when needed.* Provide support to internal team members and external OCEP partners in terms of UI patterns and UX standards.* Participate in project JADs with project stakeholders including business analysts, system analysts and developers and QA testers to provide support and help guide the proposed user experience by clarifying business requirements and understanding any technical constraints.* Ensure user journeys are constructed and clearly defined.* Ensure correct symbols, UI patterns and UX standards are adhered to and applied when constructing screen flow experiences.* Ensure decisions are backed by best practice principles and be able to defend and motivate design choices.* Perform User Acceptance Testing (UAT) in test environments to ensure the screen flows constructed are implemented correctly by development from a UX standards perspective.* Liaise with a Copywriter and UI Designer within the team to ensure copy standards are adhered to and consistently applied across all screen flows to ensure any iconography, illustrations and background imagery are constructed and incorporated into the necessary screen flows.* **We would love to see applicants who are:*** Dynamic and thrive in a fast-paced environment* Driven by a desire to create exceptional experiences.* Able to participate in planned activities that are appropriate for own development.* Able to display and encourage an appreciation of teamwork and inclusivity.* Able to develop, encourage and nurture collaborative relationships across area of specialisation* **You will have access to:*** Opportunities to network and collaborate.* Challenging Work.* Opportunities to innovate.* **Dare to imagine the change with us, if you are:*** An adaptable problem solver who does not fear change but thrives from it* A disruptor in your field of UX design* An initiative taker who identifies opportunity and improves* **You’ll excel with experience in:*** Designing on Figma and FigJam* Adobe Creative Cloud* Passion for taking ideas and making them real* Innovation is in your DNA, you're a disruptor and risk taker* Related degree.* 3+ years related experience* #POST* #FNB #LI-LR1# # ***Job Details***# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**07/10/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .
#J-18808-Ljbffr

Shape the Future of Service Excellence with Ten!

Driving Innovation. Building Trust. Redefining Service Excellence.

Ten is on a mission to become the most trusted service business in the world. We service the most valuable customers of the world’s leading private banks, premium financial services and luxury brands globally including HSBC, Bank of America, Swisscard and Royal Bank of Canada. Corporate clients use Ten’s services to acquire, engage and retain affluent, high net worth customers or valued employees. The service drives critical customer metrics, including revenue growth, net promoter score, and supports digital transformation initiatives.

Millions of individuals worldwide have access to Ten's services across lifestyle, travel, dining and entertainment. They rely on Ten to unlock seamless, curated experiences that enrich their lives.

We’re profitable, ambitious, and scaling fast. As the first B Corp listed on the London Stock Exchange, we’re setting the standard for sustainable growth and technology, AI driven innovation.

For more information, check out our Welcome to Ten video !

About the role

We’re looking for a User Experience Researcher to join our growing Product Design team, helping us deeply understand the people at the heart of our work, from members using our discovery and booking platforms, to Lifestyle Managers using internal tools like Ten MAID.

This is a pivotal role in shaping how we identify user needs, validate ideas, and build experiences that are both intuitive and impactful. You'll work closely with designers, product managers, and stakeholders across the business to embed research into everything we do.

Responsibilities

• Plan and conduct qualitative and quantitative research across both member-facing products and internal tools (e.g. Ten MAID).
• Turn research findings into clear, actionable insights that inform product strategy, prioritisation, and design.
• Collaborate with product managers, designers, and engineers to frame problems, validate concepts, and refine solutions.
• Build strong relationships with stakeholders across the business to advocate for a user-first mindset.
• Develop and maintain research artefacts, including personas, journey maps, and experience principles.
• Champion inclusive, ethical research practices and help upskill the broader product and design teams in lightweight methods.
• Shape and evolve our approach to discovery, continuous research, and insight-sharing.

We’re building experiences that serve a diverse range of people, from luxury travellers to expert lifestyle concierges. As our first dedicated research hire, you’ll help establish and scale our research practice, making a tangible difference to the products we ship and the people we serve.

Essential requirements

• Proven experience as a user researcher in a product or design team, ideally across both B2C and internal tools.
• Skilled in a wide range of research methods such as interviews, usability testing, diary studies, surveys, data analysis and choosing the right approach for each need.
• A practical, hands-on mindset with the ability to work autonomously but collaboratively.
• Excellent communication and storytelling skills, with an ability to bring the voice of the user to life for varied audiences.
• Comfortable navigating ambiguity and complexity, with a desire to untangle and illuminate.
• Confident partnering with senior stakeholders and making a clear case for evidence-led decisions.
• Fluent in English

Preferred requirements

• Experience working with tools such as Airtable, Jira, Confluence.

Guidelines for Hybrid/Home Office

• Located in Cape Town, South Africa.
• Please note that you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office.
• A secure home office at your confirmed address, free from background noise or other distractions.
• You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you

• A competitive salary depending on experience.
• Hybrid working. You can combine working from home and working from the office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

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