16 Ux Lead jobs in South Africa

Join a newly established digital first Fintech business within a bigger Group,
on a mission to democratize financial advice and solutions for everyone across the African continent.

The core function of this role is to design experience strategies and information architecture that support and guide product design and delivery teams in ensuring consistent and seamless experiences across the business that deliver on the company's CX vision.

Our ideal candidate has:

• 5+ years' experience in UX Architect, UX design, UX strategy, UX research.
• Digital product creation and strategy, Service and interaction design.
• Extensive experience in conducting research in emerging markets, related to the behaviours and use of digital services.
• Extensive experience in the creation of digital financial services and products.
• Exposure to and experience in the use of emerging financial technologies and innovation in the financial services space. Advantageous: Product ownership/management experience.

Qualifications:

• Interaction (HCI), User Experience Design, or a related field.
• Advantageous: UXPM Level 1 Certification.

Knowledge:

• UX research.
• HR Services, Recruitment & Selection.

Join a newly established digital first Fintech business within a bigger Group,
on a mission to democratize financial advice and solutions for everyone across the African continent.

The core function of this role is to design experience strategies and information architecture that support and guide product design and delivery teams in ensuring consistent and seamless experiences across the business that deliver on the company's CX vision.

Our ideal candidate has:

• 5+ years' experience in UX Architect, UX design, UX strategy, UX research.
• Digital product creation and strategy, Service and interaction design.
• Extensive experience in conducting research in emerging markets, related to the behaviours and use of digital services.
• Extensive experience in the creation of digital financial services and products.
• Exposure to and experience in the use of emerging financial technologies and innovation in the financial services space. Advantageous: Product ownership/management experience.

Qualifications:

• Interaction (HCI), User Experience Design, or a related field.
• Advantageous: UXPM Level 1 Certification.

Knowledge:

• UX research.
• HR Services, Recruitment & Selection.

Our client is looking for an individual to join their growing IT team as an UX/UI Design Lead to Lead the design of user interface and the visual and user-experience elements of digital products. Applying an advanced level of expertise, guide stakeholders and team members in the practice of product design and lead the translation of high-level requirements into interactive designs

Responsibilities:

Design and Conceptualisation

• Lead a collaborative digital product/service design process by gathering input across all product/service portfolios to define a design system that is viable and scalable, and which strengthens the brand. Lead a cross-portfolio, multidisciplinary team that contributes to the evolution of the system.

Customer Experience Mapping:

• Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions.

Internal Client Relationship Management:

• Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans.

Product and Solution Development:

• Is responsible for managing the definition, development and delivery of a significant product or service within the product development and engineering program, ensuring alignment with customer requirements.

Improvement / Innovation:

• Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organisation’s change management program. Involves working with guidance from senior colleagues.

Personal Capability Building:

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team and beyond in the function. Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Building Capability:

• Work within existing development framework to build own capabilities and those of direct reports. Provide specialised training or coaching to others throughout the organisation in area of expertise.

Recommendations:

• Recommend changes to policies, processes, standards and practices that would improve operational support.

Customer Needs/Experience Research

• Lead the design and execution of customer research projects by collecting and analysing customer and market data to develop an understanding of customer segments, trends, needs, and expectations.

Customer Experiences Implementation:

• Design and coordinate implementation of differentiating customer experience initiatives, tools, and processes.

Performance Management:

• Respond to personal objectives and use performance management systems to improve personal performance. OR Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.

Behavioral Competencies:

Balances Stakeholders:

• Anticipates and balances the needs of multiple stakeholders. For example, shares stakeholder feedback while inspiring others to consistently seek input and learn from their internal and external stakeholders. Promotes an environment of high ethical standards and cross-cultural sensitivity in working with all stakeholders.

Manages Complexity:

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.

Decision Quality:

• Makes good and timely decisions that keep the organization moving forward. For example, ensures that people’s decisions comply with policies and standards. Integrates analysis, experience, and other inputs to make effective decisions. Accepts workable decisions and also seeks better alternatives.

Cultivates Innovation:

• Creates new and better ways for the organization to be successful. For example, offers creative ideas, finds unique connections between previously unrelated elements. Actively encourages and supports others’ creativity; builds upon and strengthens new solutions in a positive and collaborative manner.

Drives Results:

• Consistently achieves results, even under tough circumstances. For example, emphasizes the importance of results; encourages a sense of urgency in others; challenges poor outcomes or unproductive behaviors. Provides assistance or encouragement to help others over obstacles.

Action Oriented:

• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, encourages others to take timely action and take on new challenges with a can-do attitude. Secures new business opportunities.

Nimble Learning:

• Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. For example, gives people opportunities to try new things; urges people to try new ways to find best solutions. Helps the team leverage the lessons from their successes and failures when facing new situations.

Ensures Accountability:

• Holds self and others accountable to meet commitments. For example, measures and tracks team’s and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.

Interpersonal Savvy:

• Relates openly and comfortably with diverse groups of people. For example, recognizes even subtle social cues and nimbly responds to others’ needs and preferences. Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.

Being Resilient:

• Rebounds from setbacks and adversity when facing difficult situations. For example, deals effectively with crises and volatile situations. Puts people’s failures in perspective and helps them move forward. Maintains calm in adversity; stays objective. Uses hardships and difficult experiences as an opportunity for personal and team growth.

Business Insight:

• Applies knowledge of business and the marketplace to advance the organization’s goals. For example, leverages insights to shape and drive critical initiatives. Shares industry developments with the team; helps them grasp business and industry fundamentals and understand how they contribute.

Directs Work:

• Provides direction, delegating, and removing obstacles to get work done. For example, delegates tasks, providing generally clear expectations to staff. Coordinates and integrates the team’s work, reducing duplication. Measures team progress using the right indicators; recognizes when problems or shortfalls occur.

Skills:

Interaction Design:

• Apply comprehensive knowledge / skill, acts with independence and provide guidance and training to others.

Prototyping:

• Apply comprehensive knowledge / skill, acts with independence and provide guidance and training to others.

Information Architecture:

• Apply comprehensive knowledge / skill, acts with independence and provide guidance and training to others.

Computer skills:

• Support business processes with comprehensive understanding and the effective use of standard office equipment and standard software packages, while also providing guidance and training to others.

Assessment:

• Use comprehensive knowledge and guide and train others on analysing data from multiple sources to draw appropriate conclusions and make suitable recommendations.

Verbal and Written Communication:

• Apply comprehensive knowledge and guide and train others to use clear and effective verbal and written communications skills to express ideas, request actions and formulate plans or policies.

Market Research and Analysis:

• Provide technical guidance when required to use research and analysis to develop a comprehensive understanding of market conditions in order to facilitate the success of a brand, product or service.

Planning and Organising:

• Uses comprehensive knowledge and skills to work independently and provide guidance and training to others to plan, organise, prioritise and oversee activities to efficiently meet business objectives.

Education:

• Matric / Grade 12/ SAQA Accredited Equivalent (Essential).
• A relevant design related qualification (degree / diploma / certificate) (Essential).

Experience:

• 5 or more years’ UX/UI design experience (Essential).
• Experience in the Financial Services industry (Advantageous).
• 1 or more years’ experience of general supervision of more junior colleagues (Essential).

Our client is seeking an experienced UX/UI Design Lead to head the design of user interfaces and the visual and user-experience elements of digital products. This role involves guiding stakeholders and team members in product design and leading the transformation of high-level requirements into interactive, user-friendly designs.

Key Responsibilities:

1. Design and Conceptualisation:
   • Oversee a collaborative design process for digital products/services, incorporating input from various portfolios to create a scalable and robust design system that enhances the brand. Lead a multidisciplinary team to evolve this system.
2. Customer Experience Mapping:
   • Implement and manage techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify and address customer pain points, improving overall customer interactions.
3. Internal Client Relationship Management:
   • Foster and maintain relationships with internal clients, acting as a trusted business partner. Manage the deployment of internal and/or external resources to support the delivery of business strategies and plans.
4. Product and Solution Development:
   • Oversee the definition, development, and delivery of key products or services within the product development program, ensuring alignment with customer needs.
5. Improvement / Innovation:
   • Identify and implement improvements in existing business practices, and manage projects or work streams within the organization’s change management program, with guidance from senior colleagues.
6. Personal Capability Building:
   • Serve as a subject matter expert in specific technology, policy, regulation, or operational management areas. Stay updated on current and emerging technologies and industry best practices through professional development.
7. Building Capability:
   • Enhance your own capabilities and those of your direct reports within the existing development framework. Provide specialized training or coaching to others across the organization.
8. Recommendations:
   • Suggest changes to policies, processes, standards, and practices to improve operational support.
9. Customer Needs/Experience Research:
   • Lead customer research projects, collecting and analyzing data to understand customer segments, trends, needs, and expectations.
10. Customer Experiences Implementation:
    • Design and manage the implementation of initiatives, tools, and processes to enhance customer experiences.
11. Performance Management:
    • Monitor team performance, allocate tasks, review progress, and take corrective action as needed. Contribute to formal performance management and appraisals.

Competencies:

1. Balances Stakeholders:
   • Effectively balance and anticipate the needs of multiple stakeholders, fostering an environment of high ethical standards and cultural sensitivity.
2. Manages Complexity:
   • Navigate complex and ambiguous situations by asking insightful questions and enriching analyses.
3. Decision Quality:
   • Make timely, effective decisions, ensuring compliance with policies and standards. Integrate analysis and experience to make informed decisions.
4. Cultivates Innovation:
   • Encourage and support creative ideas, fostering a collaborative environment to develop new solutions.
5. Drives Results:
   • Achieve outstanding outcomes by emphasizing urgency and challenging unproductive behaviours.
6. Action Oriented:
   • Approach new opportunities and challenges with high energy and enthusiasm, encouraging others to do the same.
7. Nimble Learning:
   • Learn from successes and failures, promoting experimentation to find the best solutions.
8. Ensures Accountability:
   • Hold yourself and others accountable for meeting commitments, tracking performance, and learning from feedback.
9. Interpersonal Savvy:
   • Build rapport and maintain productive relationships with diverse groups, showing tact and sensitivity in difficult situations.
10. Being Resilient:
    • Maintain composure in crises, using hardships as opportunities for growth and learning.
11. Business Insight:
    • Apply business knowledge to drive organizational goals, sharing industry insights with the team.
12. Directs Work:
    • Provide direction, delegate tasks, and remove obstacles to ensure work gets done efficiently.

Skills:

1. Interaction Design, Prototyping, Information Architecture:
   • Apply comprehensive knowledge, act independently, and provide guidance and training to others.
2. Computer Skills:
   • Support business processes using standard office equipment and software, providing training to others. Proficient in Microsoft Office and design tools like Adobe Suite, Zeplin, Figma, Sketch, InVision, Axure, and Miro.
3. Assessment:
   • Analyze data from multiple sources to draw conclusions and make recommendations, providing guidance to others.
4. Verbal and Written Communication:
   • Use clear and effective communication skills to express ideas and formulate plans, providing training to others.
5. Market Research and Analysis:
   • Conduct research and analysis to understand market conditions and facilitate the success of brands, products, or services.
6. Planning and Organising:
   • Plan, organize, prioritize, and oversee activities to meet business objectives efficiently, providing guidance and training to others.

Qualifications:

• Matric / Grade 12 / SAQA Accredited Equivalent.
• Relevant design-related qualification (degree/diploma/certificate).

Experience:

• 5+ years of UX/UI design experience.
• Experience in the Financial Services industry preferred.
• At least 1 year of supervisory experience.

Apply now »

Date: 16 Aug 2025

Location: Stellenbosch, Western Cape, ZA

Company: Capitec Bank Ltd

Join Us in Becoming the Best Bank in the World!

We appoint energized and motivated people for their potentialandcontinuously look fortalented, driven individualstohelp usinnovate and evolve.That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that.We believe that banking is about enabling peopleto control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put theClient first, act withEnergy andtakeOwnership.And to support people in being their best,our Employee Value Propositionoffersevery value to all team members through cohesive teams, growth opportunities as well asemployee benefitsand savings. We make it a priority toensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow

About The Role

As the UX Lead for client engagement, you will have ownership of and will be accountable for leading the execution of user experience design, plans, artifacts and objectives and drive design excellence across traditional and digital engagement channels within the client engagement product line, providing technical expertise and mentorship whilst ensuring user- centred solutions that align with business objectives and elevate the overall customer experience through strategic design leadership and cross-functional collaboration.

Our Ideal Candidate Has

• 6+ years UX design with a proven track record of leading complex design projects
• Demonstrated experience providing functional leadership and mentoring of design teams and collaborating effectively with cross-functional stakeholders
• Proven UX UI experience across design, writing researching and delivery.
• Strong experience in planning, conducting, and synthesising user research to inform strategic design decisions
• Deep knowledge and understanding of UX/UI of principles
  
  

• User Research and Strategy
• Design Leadership and Execution
• Cross-Functional Collaboration and Influence
• Professional Growth and Design Excellence
  
  

• Grade 12 National Certificate / Vocational
  
  

• A relevant tertiary qualification
  
  

• Clear criminal and credit record
  
  

• 6+ years UX design with a proven track record of leading complex design projects
• Demonstrated experience providing functional leadership and mentoring of design teams and collaborating effectively with cross-functional stakeholders
• Proven UX UI experience across design, writing researching and delivery.
• Strong experience in planning, conducting, and synthesising user research to inform strategic design decisions
• Deep knowledge and understanding of UX/UI of principles
  
  

• User Research and Strategy
• Design Leadership and Execution
• Cross-Functional Collaboration and Influence
• Professional Growth and Design Excellence
  
  

• Grade 12 National Certificate / Vocational
  
  

• A relevant tertiary qualification
  
  

• Clear criminal and credit record

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We appoint energized and motivated people for their potentialandcontinuously look fortalented, driven individualstohelp usinnovate and evolve.That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

We are a bank, but we’re much more than that.We believe that banking is about enabling peopleto control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better.

At Capitec, we offer our best by living up to our CEO values in every situation – we always put theClient first, act withEnergy andtakeOwnership.And to support people in being their best,our Employee Value Propositionoffersevery value to all team members through cohesive teams, growth opportunities as well asemployee benefitsand savings. We make it a priority toensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow

As the UX Lead for client engagement, you will have ownership of and will be accountable for leading the execution of user experience design, plans, artifacts and objectives and drive design excellence across traditional and digital engagement channels within the client engagement product line, providing technical expertise and mentorship whilst ensuring user- centred solutions that align with business objectives and elevate the overall customer experience through strategic design leadership and cross-functional collaboration.

• 6+ years UX design with a proven track record of leading complex design projects
• Demonstrated experience providing functional leadership and mentoring of design teams and collaborating effectively with cross-functional stakeholders
• Proven UX UI experience across design, writing researching and delivery.
• Strong experience in planning, conducting, and synthesising user research to inform strategic design decisions
• Deep knowledge and understanding of UX/UI of principles

• User Research and Strategy
• Design Leadership and Execution
• Cross-Functional Collaboration and Influence
• Professional Growth and Design Excellence

• Grade 12 National Certificate / Vocational

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06

Business Segment: Personal & Private Banking

Location: ZA, GP, Johannesburg, Baker Street 30

As a Product Designer at Standard Bank, you will play a key role in crafting innovative and visually stunning products that delight our users. You will work closely with cross-functional teams including Product Managers, Engineers, and Feature Analysts to conceptualise, design, and deliver exceptional user experiences across our digital platforms.

• Bachelor's degree in Experience Design, HCI, Graphic Design, Multimedia Design or related field.

• 5+ years of experience as a Product Designer or similar role.
• Strong portfolio showcasing expertise in Visual Design, including examples of web and mobile applications.
• Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, etc.
• Solid understanding and practical application of UX principles and methodologies.
• Excellent communication and collaboration skills.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Experience with motion design and prototyping tools such as Principle, Framer, or After Effects.

JOB DESCRIPTION

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Service / Product Design Architect is an advanced subject matter expert, responsible for executing the relevant business unit strategy through the development of sustainable, scalable, best practice service offers.

This role works with Service Offer Management to define and scope new services and service capabilities and interacts with key stakeholders including Sales, Delivery, Platform, and our clients, to ensure that the design of services will meet the real needs of clients across a global marketplace.

Key responsibilities :

1. Designs and develops paper prototypes for review with clients and stakeholders to ensure scope and definition is feasible and viable.
2. Documents Internal Service Definitions for new service offers and service capabilities.
3. Facilitates ideation and design workshops to validate needs, and identify solution designs at a process, platform, and organization level.
4. Coordinates with other architects, designers, and subject matter experts responsible for detailed solution designs.
5. Ensures that designs meet the common and specific design principles to be applied to a service.
6. Leverages best practices in design thinking, scaled agile, ITIL, security – to design best-of-breed service solutions.
7. Conceptualizes designs by conducting detailed analysis of service design and architecture frameworks, to ensure the design is fit for purpose and meets client requirements.
8. Analyzes pre-sales concepts and influences design decisions to ensure that they are operable, maintainable, scalable, and robust through an end-to-end lifecycle.
9. Plans design activities in detail, making sure that all relevant aspects and client requirements are considered during service design, specifies any technical infrastructure to be created, as well as required organizational changes.
10. Responsible for producing and maintaining all design documentation including blueprints and producing a service design model which is delivered to the transition phase and contains all the necessary details for all phases of the life cycle.
11. Assesses architecture components and validates and verifies technical models to ensure risks are minimized and technical service designs are rolled out within the agreed service levels (SLAs) and operating levels (OLAs) and are fit for purpose.

To thrive in this role, you need to have :

• Advanced knowledge and understanding of IT industry environment and business needs.
• Advanced relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders.
• Advanced communication skills (verbal and written) coupled with good questioning skills.
• Advanced knowledge of systems and design thinking.
• Advanced knowledge and understanding of the full software development lifecycle.
• Advanced documentation skills, in particular business requirements.
• Advanced analytical and research skills.
• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations.
• Ability to persuade, negotiate, and influence key stakeholders.
• Ability to establish and manage processes and practices through collaboration and the understanding of business.

Academic qualifications and certifications :

• Bachelor’s degree or equivalent in Information Technology or Computer Science or Business or related field.
• Relevant certifications such as Scaled Agile and ITIL are beneficial.

Required experience :

• Advanced experience working in an Information Technology environment, particularly within IT Operations.
• Advanced relevant experience in similar role within a related environment.
• Advanced experience in Operations Architecture, Service Architecture, or Pre-sales Consulting role related to outsourced services.

Workplace type : Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.