74 Utilities jobs in South Africa

Title

ROLE DESCRIPTION

Utilities Technician

Function & Business Unit

Springs Manufacturing, MENAT-SSA BU

Reports To

Mechanical Business Partner Springs

Global Level

GL02

Purpose of the role

The Utilities Technician is responsible for maintaining equipment in basic condition and extending its lifetime through adequate and cost-effective (preventive/condition-based) maintenance in the Utilities area. He/she is responsible for identifying and eliminating losses/waste, reducing Equipment Breakdowns, reducing unplanned and eventually planned downtime, reducing maintenance costs, and improving OEE across Operations by leveraging KWS methodologies, while maintaining the highest standards in Safety and Quality & Food Safety. He/she ensures that the Maintenance Plan for Utilities is continuously updated and executed.

Limited travel could be required. He/she performs standby duties across the factory, which may mean coming in during odd hours.

Working Relationships

• Reports to the Mechanical Business Partner
• 1 Direct Report: Utilities Fitter
• Works closely with the PM Coordinator, Maintenance Technicians for Process/Packing, Stores Controller, shift fitters, and Process Engineer.
• Partners with all other Plant/CSL Departments at all levels
• Participates in one or more KWS Centers of Excellence
• Works with equipment suppliers

Principal Duties & Responsibilities

• Promotes a Health and Safety culture within the Plant, leveraging GEMBA, Safety 7 Tours, and Leader-led observation programs.
• Ensures compliance with Environmental, Health & Safety rules, policies & legislated requirements, acting proactively to address concerns.
• Assists in root cause analysis of incidents/audit findings in Utilities and implements actions to mitigate risks and eliminate hazards.

• Promotes a Food Safety & Quality culture within the Plant, using GEMBA & Golden 6 Tours for coaching.
• Ensures adherence to Food Safety & Quality policies & procedures, including legislated requirements, and addresses concerns proactively.
• Contributes to root cause analysis of incidents and audit findings related to Utilities, implementing actions to mitigate risks and eliminate hazards.

• Encourages proactive, clear, and transparent communication across Maintenance, Operations, and other departments through meetings and shift handovers.
• Builds capability within the Mechanical Maintenance team and Operations, focusing on loss elimination and Management of Change.

• Participates in KWS Centers of Excellence and manages critical Daily Management Systems.
• Follows up on critical Maintenance DMSs and promotes Reliability Maintenance in Utilities.
• Enforces SAP as the single source of truth for spares, work orders, and requisitions.

• Owns the OEE improvement journey for Utilities, collaborating with Operations to analyze trends and develop action plans.
• Uses KWS tools to diagnose malfunctions, identify root causes, and implement improvements.
• Works to reduce unplanned downtime through planned maintenance, and further reduces planned downtime to improve OEE and reduce costs.
• Ensures the long-range capital plan includes necessary repairs and replacements, minimizing obsolescence.
• Maintains up-to-date equipment asset lists and drawings through regular audits.

• National Diploma or BTech or Trade Test with 5 years experience, plus at least 3 years in FMCG.
• Minimum 3+ years in a senior artisan leadership role for a team of artisans.

• Results-driven with manual dexterity, attention to detail, customer focus, safety awareness, and planning skills.
• Adaptability, initiative, continuous learning, stress tolerance, and effective communication.
• Ability to interpret technical diagrams and lead/mentor teams.
• Manage work schedules and perform other mechanical maintenance duties as required.
• Good housekeeping and 5S practices.

• Kellogg’s quality, food safety, and health & safety procedures.
• Operational procedures and statutory regulations.
• Strong mechanical background and familiarity with SAP or CMMS.

What’s Next?

After applying, your application will be reviewed by a recruiter. It may take some time to hear back. Meanwhile, visit our How We Hire page for insights into our hiring process and interview preparation tips.

About Kellanova

Kellanova is a leading global snacking company with iconic brands like Pringles, Cheez-It, and Kellogg’s cereals. We are committed to Equity, Diversity, and Inclusion, fostering a culture where everyone can bring their authentic selves to work.

About Kellanova AMEA

The AMEA region, home to 75% of the world's population, offers vast growth opportunities. We aim to expand our product offerings and geographic reach, investing in emerging markets and building a dynamic organization.

Utilities Artisan

Minimum Requirements:

• N3 mechanical/electrical engineering/refrigeration
• Trade test
• Registration with SAQCC GAS

• Daily Plant Inspections
• Preventative Maintenance
• Troubleshooting and Repairs
• Safety Compliance
• Documentation
• Operating Equipment
• Quality Control
• Training and Supervision
• Emergency Response
• Perform any other related jobs

• Knowledge of Ammonia Refrigeration
• Mechanical and Electrical Skills
• Safety Expertise
• Troubleshooting and Problem-Solving
• Communication and Teamwork
• Documentation and Record-Keeping

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Utilities Maintenance Specialist

Job Purpose:

• Plan and Coordinate Reliability of Essential Services (compressed air, water, waste, fuel, fire protection equipment and pump system, MDV’s, HVAC) that support site activities.
• This role ensures critical services functions effectively and reliably.
• Facilitate facility management ensuring compliance with OSH Act and structural integrity

Key Tasks and Responsibilities:

• Identify and resolve any essential service challenges, facilitating quick solutions to maintain productivity.
• Plan and coordinate essential services and structural reliability which includes the following activities:
• Water systems and ancillary equipment – potable and rand water distribution and measurement. Compliance to water license requirements.
• Waste Compliance – All waste streams including sewerage
• Concrete, Civil and Excavation including roadways and walkways upkeep
• Compressed Air and ancillary equipment - compliance
• Fuel distribution to generators including storage facilities compliance
  MDV’s
• Fire protection equipment and pump system (Fire Hydrants, Extinguishers, Pipelines)
• Restrooms and Water heating systems
• Fresh air and cooling systems
• Record actual qty’s of essential services for sustainability.
• Structural and infrastructure
• Computerized Maintenance Management System - Adherence to WO’s .
• Asset Care and Autonomous Maintenance – Equipment Reliability and Availability
• Increase end-to-end operational efficiency and advance customer experience through continuous improvement
• Lead HSE efforts according ISO45001 standards focusing on legal compliance and identifying safety risks applying the HIRA methodology.
• Ensure compliance with ISO9001:2015 Quality Management System.
• Participate in compiling Risk assessments and Job safety analysis and ensure compliance.
• Actively record safety observation and near misses
• Participate in 5WHY problem solving identifying corrective and preventative actions.
• Adhere to all applicable legislation, Bayer safety policies and procedures
• Adhere to requirements of legal appointments
• Actively promote the Bayer safety culture and best practices

Qualifications Required:

• REQUIRED : Mechanical certification (Red seal – Boiler Maker or Mechanical Fitter)
• Minimum of 3 years professional experience in mechanical maintenance, repairs, faultfinding and maintenance planning
• Fluent in English
• MS Office software (Excel, E-mail, Word, Project etc.)
• Excellent interpersonal and communication skills
• Results focused with ability to work on own initiative
• Strong teamwork capability (flexibility to work across the areas and positively influencing others)
• Making informed decisions on a timely manner

Location:

South Africa : North West : Lichtenburg

Division:

Crop Science

Reference Code:

851737

Bayer welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

• Plan and Coordinate Reliability of Essential Services (compressed air, water, waste, fuel, fire protection equipment and pump system, MDV’s, HVAC) that support site activities.
• This role ensures critical services functions effectively and reliably.
• Facilitate facility management ensuring compliance with OSH Act and structural integrity
  
  

• Identify and resolve any essential service challenges, facilitating quick solutions to maintain productivity.
• Plan and coordinate essential services and structural reliability which includes the following activities:
• Water systems and ancillary equipment – potable and rand water distribution and measurement. Compliance to water license requirements.
• Waste Compliance – All waste streams including sewerage
• Concrete, Civil and Excavation including roadways and walkways upkeep
• Compressed Air and ancillary equipment - compliance
• Fuel distribution to generators including storage facilities compliance MDV’s
• Fire protection equipment and pump system (Fire Hydrants, Extinguishers, Pipelines)
• Restrooms and Water heating systems
• Fresh air and cooling systems
• Record actual qty’s of essential services for sustainability.
• Structural and infrastructure
• Computerized Maintenance Management System - Adherence to WO’s .
• Asset Care and Autonomous Maintenance – Equipment Reliability and Availability
• Increase end-to-end operational efficiency and advance customer experience through continuous improvement
• Lead HSE efforts according ISO45001 standards focusing on legal compliance and identifying safety risks applying the HIRA methodology.
• Ensure compliance with ISO9001:2015 Quality Management System.
• Participate in compiling Risk assessments and Job safety analysis and ensure compliance.
• Actively record safety observation and near misses
• Participate in 5WHY problem solving identifying corrective and preventative actions.
• Adhere to all applicable legislation, Bayer safety policies and procedures
• Adhere to requirements of legal appointments
• Actively promote the Bayer safety culture and best practices
  
  

• REQUIRED : Mechanical certification (Red seal – Boiler Maker or Mechanical Fitter)
• Minimum of 3 years professional experience in mechanical maintenance, repairs, faultfinding and maintenance planning
• Fluent in English
• MS Office software (Excel, E-mail, Word, Project etc.)
• Excellent interpersonal and communication skills
• Results focused with ability to work on own initiative
• Strong teamwork capability (flexibility to work across the areas and positively influencing others)
• Making informed decisions on a timely manner
  
  

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

? Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

? Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like:

You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily.Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

Requirements:

• Minimum passed Grade 11 / Matric• Minimum of 6 months - 1 year experience as a utilities advisor (BPO Environment)

• Must be available to work rotational shifts, weekends, and public holidays in line with client requirement• Clear Credit and criminal record check• Computer literate• Effective written and verbal communication skills• Experience working in a contact centre is essential

What Amazing People Will Bring to the Role:

You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

Simple and Straight Forward Recruitment.

We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one-on-one interview. If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.

Supporting our future people.

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.

If you like the sound of being part of the Sigma Family then don’t wait and get applying!

Utilities Mechanical Engineer (GCC) - eThekwini, Durban

Salary : R65k CTC Per Month, Negotiable

Purpose of Position :

Complement Recruitment are recruiting for a Utilities Mechanical Engineer (GCC) for a permanent position based in eThekwini, Durban, KwaZulu Natal. The primary responsibility is to ensure effective, energy efficient operations of utilities for the line and plant & keeping utilities equipments performances within bench mark limits & execution of themes related to energy & cost savings. All in order to maximize the machine up times for productions & implementing planned, predictive & proactive maintenance.

Apply Directly for this Job by clicking here - https : / / bit.ly / 3LkgmiK

Minimum Requirements :

• Matric; National Diploma / Degree in Mechanical Engineering & GCC other related Certifications
• GCC (Government Certificate of Competency) Certificate - essential
• Relevant maintenance and project management experience, preferably in a beverage or fast moving consumables goods environment
• 5+ years strong mechanical experience in the field of Thermic Heaters, compressor, chillers or water treatment plants or similar preferred
• Managed a plants mechanical and utilities department.
• Mechanical maintenance of manufacturing industries - Pulp / Paper / Chemical / Resin Plant & Utilities Operations
• Compliance, Job Knowledge, Quality Orientation, Planning and Execution, Achievement Orientation, Communication, Analysis, Team Working
• Ability to be self-managed and multitask; Excellent communication skills
• Proficiency in MS Office / Excel Skills & Oracle (advantageous)
• Experience and skillset : coal boilers, steam systems, cooling towers, refrigeration systems, air compressors, waste water treatment plants, water filtration (UF / RO), valves, pumps, piping systems, heat exchangers, electrical systems, instrumentation and civil work

Role Overview :

• Ensuring effective environmental, health, safety and risk management to local standards
• Ensure that world class asset care and maintenance principles are introduced and adhered to (efficient asset utilization)
• Compile, manage and control maintenance budget including capex, effective control of all project funding requests (i.e. abnormal maintenance and capital
• To manage performance and people development within department
• Managing maintenance projects and feasibility studies
• Plan utilities availability and planned shutdowns and assist with compiling short and long term equipment replacement plan
• Develop and Management of quality systems (ISO 9001 / 2000) in responsibility area
• Ensure compliance to OHSACT and all Company Risk, Health and Safety procedures, including statutory requirements
• Ensure crew complies and adheres to all relevant policies, procedures, work instruction and SOPs
• Develop and implement annual departmental business plans and assist in sites business plan
• Innovation and business improvements in support of operational goals
• Ensure maintenance plans for equipment is current and drive ICC compliance
• Problem solving and technical guidance of the maintenance teams
• Ensure that plant maintenance standards are met and RCM principles are applied
• Management and co-ordination of an efficient maintenance function throughout the plant
• Reduction of unplanned downtime, optimise utilization and efficiency of plant resources
• Drive sustainability agenda across site
• Manage multi-disciplinary projects from inception until final commissioning
• Conduct all the required risk assessments and Hazop processes in compliance with company requirements
• Develop project schedules to ensure projects are closely managed
• Lead the process of projects FAT (Factory Acceptance Test) and PAT (Performance Acceptance Test)
• Ensure that staff is trained and signed off on operation of new equipment
• Develop project close out to ensure snags are closed and project formally handed over to the site
• Managing and maintaining site facilities and infrastructure

Other Duties :

• Execution of scheduled, preventive & proactive maintenance
• Ensuring spares availability; Ensuring TF Heaters efficient Operations, by avoiding losses
• Tuning of Burners for Air Fuel Ratio with respect to CO2 & O2%
• Attending Losses due to Insulations & Leakages through TDO Doors of Both Lines
• Minimize repetitive breakdowns; Best maintenance practices implementation
• Optimize the expanses by proper tracking; prepare documentations
• Conduction Energy Audit to identify the Gaps; Surveillance audit for certification
• Maintain Water softener & DM plant performance for rated parameters & OBR
• Maintaining Cooling Tower Fills cleaning
• Execution of Planned themes
• Close monitoring for ETP operations & out let parameters
• Proper tuning of TF Heater Burner for Air & Fuel Ratio
• Daily Monitoring of Gas consumptions with respect to plants running
• Monitoring equipments running as per plant operations
• Monitoring all the parameters on each shift basis, Monitoring Expenses on regular basis
• Shift Planning & performance reporting; Day to day activities related to department.
• Ad-Hoc Engineering Services Related matters

Find Us on Social Media

Mechanical Engineer • Durban, South Africa

Contract: Full-Time Permanent, subject to 3-month probationary period

Working Hours:
Monday – Friday 9:45 – 19:00
Saturdays: TBC
Sundays: Public holidays

Pay: Dependent on experience

About The Role

We are hiring a Team Leader to support a key Energy client campaign in the delivery of new customers and switching them from their existing electricity supplier. The team leader will drive team performance, developing and motivating staff to maximise campaign potential.

• Lead a team of 10-15 agents, building strong relationships where everyone feels included
• Host 1-2-1’s and daily stand-ups as needed
• Work closely with your team, leading and inspiring them to drive their performance in both Sales and Quality
• Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures, actioning feedback from the Quality team to ensure the team is achieving SLAs
• Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
• Ensure training and development plans are maintained for all team members, coaching and mentoring as needed
• Look after the health and wellness of your team, escalating issues as needed
• Manage the fair and consistent application of performance management and disciplinary measures as necessary
• Keep up to date with business development and new product lines
• Stay informed about any industry changes affecting the business and relay this knowledge back to the team
• Report to the Campaign Manager, supporting them by highlighting operational risks, areas for improvement and delivering business targets to create a high-performing team
• Escalate any appropriate problems to senior management
• Engage with the client on an ad-hoc basis using high-quality verbal and email communication
• There is a strong element of reporting involved, so you’ll need to be proficient with the Microsoft Office suite

Things to consider?

The expectations that come with management include commitment and professionalism, plus accountability for performance and staff retention.

The Ideal Candidate

• Excellent verbal and written communication skills
• Problem-solving approach to work
• Coaching skills
• Data analysis and reporting

Education and Experience

• Coaching and communication skills
• Minimum of 1 years’ experience in a Leadership/Supervisory role, ideally in supporting Utilities in a contact centre
• Experience within Sales, driving improvements to Quality and Customer Satisfaction ratings and Stakeholder Management
• Adept in the Microsoft Suite of applications
• Matric

Apply today by clicking on the button below and filling in an application form.

Please note: Any offer of employment is dependent on satisfactory references and disclosure checks. Due to high volumes of applications, we cannot guarantee that you will receive a face-to-face interview.

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

? Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

? Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like:

You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back-office pieces and general enquiries. Yourprimary responsibility will be to provide excellent customer service via inbound and outbound telephone calls .The role will involvetroubleshooting complaints and logging faults on prepayment meters when notified by customers to enable tracking of resolutions.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals, connect with your team during shifts in a vibrant in office work setting.

You’ll work across inbound and outbound channels toinvestigate complex customer concerns and resolve complaints to a high standard . You’ll need to ensure timelines are adhered to and cases are closed with fair, balanced outcomes.

Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

What Amazing People Will Bring to the Role:

You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

Role Requirements:

We are looking for a candidate with exceptional communication skills (written and verbal), as the role will involve tasks such as letter writing etc.

Our ideal candidate has sound judgement and the ability to manage complaints effectively. They are comfortable navigating client-specific systems, policies and procedures while applying a logical, investigative mindset to every case.

The ideal individual is adaptable to a dynamic working schedule and environment and will navigate multiple client-specific programs and tools.

Having an exceptional command of the English language andGrade 11 is essential to the role .

If you have12 months experience working in aContact Centre on a Utilities Campaign where you were involved in complaints handling on prepayment meters or more, you’re exactly what we’re looking for!

Simple and Straight Forward Recruitment.

We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one-on-one interview. If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.

Supporting our future people.

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.

If you like the sound of being part of the Sigma Family then don’t wait and get applying!

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

? Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

? Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits - Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace - all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like

You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back-office pieces and general enquiries. Your primary responsibility will be to provide excellent customer service via inbound and outbound telephone calls . The role will involve troubleshooting complaints and logging faults on prepayment meters when notified by customers to enable tracking of resolutions.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals, connect with your team during shifts in a vibrant in office work setting.

You’ll work across inbound and outbound channels to investigate complex customer concerns and resolve complaints to a high standard . You’ll need to ensure timelines are adhered to and cases are closed with fair, balanced outcomes.

Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

What Amazing People Will Bring to the Role

You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

Role Requirements

We are looking for a candidate with exceptional communication skills (written and verbal), as the role will involve tasks such as letter writing etc.

Our ideal candidate has sound judgement and the ability to manage complaints effectively. They are comfortable navigating client-specific systems, policies and procedures while applying a logical, investigative mindset to every case.

The ideal individual is adaptable to a dynamic working schedule and environment and will navigate multiple client-specific programs and tools.

Having an exceptional command of the English language and Grade 11 is essential to the role .

If you have 12 months experience working in a Contact Centre on a Utilities Campaign where you were involved in complaints handling on prepayment meters or more, you’re exactly what we’re looking for!

Simple and Straight Forward Recruitment.

We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one-on-one interview. If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.

Supporting our future people.

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.

If you like the sound of being part of the Sigma Family then don’t wait and get applying!