3 User Feedback jobs in South Africa

Customer Insights

R900000 - R1200000 Y Smollan

Posted today

Job Viewed

Tap Again To Close

Job Description

Insights Execution and Management

  • Lead the development and execution of an insights agenda, leveraging optimised reports
  • Define priorities for insight generation, aligning output with business and client needs across categories, channels, and markets
  • Distil complex data environments into compelling stories that influence strategic planning and commercial initiatives
  • Ensure insights are not only informative but also decision-ready and aligned with business goals.
  • Maintain standardised processes, templates, and methodologies to ensure consistency, quality, and scalability of insights delivery
  • Define and track KPIs to measure the adoption and business impact of insights.

Data Integration & Synthesis

  • Integrate data from multiple internal and external sources to generate unified, actionable insights (e.g., linking Perfect Outlet execution to SMA performance or correlating outlet performance with retailer strategies)
  • Apply advanced analytical techniques and data visualisation best practices to translate findings into decision-ready outputs
  • Ensure integrated insights are delivered in formats that are accessible, relevant, and tailored to diverse stakeholder needs.

Reporting Accuracy & Governance

  • Take full accountability for the accuracy, completeness, and integrity of data used in all Pyramid models and associated reporting tools
  • Implement and maintain data validation processes to ensure that insights are built on robust, verified datasets
  • Monitor and continuously improve reporting structures to reflect evolving business needs and priorities.

Stakeholder Engagement

  • Deliver insight directly to clients, guiding decisions in areas such as product ranging, pricing strategies, and market prioritisation
  • Act as a thought partner to client stakeholders, helping them connect data to actionable growth levers.

6-8 years' experience in data analytics, market research, or business intelligence, preferably within FMCG or a similar fast-paced commercial environment.

Proven experience in developing insights from complex datasets and translating them into actionable business recommendations|Essential / Minimum|0-5 years|

Degree in Data Science or Computer Science

Diploma or Degree/NQF level 7 in Information systems or Business Intelligence

Degree in any relevant field

Attention to detail

Communication Skills (verbal & written)

Reporting skills

Analytical with problem solving skills

Ability to transform analytical findings into compelling data narratives

In-depth knowledge of data platforms and analytics methodologies, with specific expertise in Pyramid and data quality assurance

This advertiser has chosen not to accept applicants from your region.

Specialist: Customer Insights

R900000 - R1200000 Y Vodacom

Posted today

Job Viewed

Tap Again To Close

Job Description

When it comes to putting people first, we're number 1.
The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit

  • To conduct deep analysis on product performance across all relevant internal metrics for revenue and sales volumes. This includes analysis of macro-economic factors and competitor products.
  • To provide feedback, insights, and recommendations on pricing and regional specific deals to the relevant teams in the centre, for the improvement in sales and revenue performance.

Your Responsibilities Will Include

  • Deep analysis of sales and revenue performance at a customer segment, product, channel, and geographic level.
  • Feedback and recommend demand strategies based on product pricing and channel dynamics.
  • Support branded and unbranded channels with insights and recommendations on product and channel performance.
  • Regional SPOC for CVM, products and services, insights and big data teams based in Head Office.
  • Continuous monitoring of competitor products and services.
  • Presentation of analysis and recommendations to various stakeholders.
  • Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.
  • Work with Channel Managers and Branded/Unbranded Specialists in implementing CXX strategy and executing in-store elements.
  • Provide ongoing feedback to COPS for continuous improvements on CXX journey.
  • Analyse regional customer base in conjunction with Head Office CVM team to provide insight and recommendations on trends or behaviour of base.
  • Customer appreciation trackers, (e.g. tNPS, rNPS, BMS, MAPS) to derive Customer insights and Customer Strategy for input on CX, Product and CVM growth objectives.

The Ideal Candidate For This Role Will Have

  • Matric / Grade 12, and
  • 3 year commercial/Data Analytics/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent (essential) with
  • 3-5 years relevant experience (essential)
  • Valid Driver's licence (essential)
  • Knowledge of products (advantageous)

Core Competencies, Knowledge, And Experience

  • Product pricing analysis
  • Planning and organising
  • Performance analysis and reporting
  • Big data analytics
  • Ability to work with complex information and data.
  • Ability to build strong relationships and credibility with multiple stakeholders.

We Make An Impact By Offering

  • Enticing incentive programs and competitive benefit packages
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications:
14 October 2025
The base location for this role is
Umhlanga
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

This advertiser has chosen not to accept applicants from your region.

Specialist: Customer Insights

R900000 - R1200000 Y Vodafone

Posted today

Job Viewed

Tap Again To Close

Job Description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit:
  • To conduct deep analysis on product performance across all relevant internal metrics for revenue and sales volumes. This includes analysis of macro-economic factors and competitor products.
  • To provide feedback, insights, and recommendations on pricing and regional specific deals to the relevant teams in the centre, for the improvement in sales and revenue performance.
Your responsibilities will include:
  • Deep analysis of sales and revenue performance at a customer segment, product, channel, and geographic level.
  • Feedback and recommend demand strategies based on product pricing and channel dynamics.
  • Support branded and unbranded channels with insights and recommendations on product and channel performance.
  • Regional SPOC for CVM, products and services, insights and big data teams based in Head Office.
  • Continuous monitoring of competitor products and services.
  • Presentation of analysis and recommendations to various stakeholders.
  • Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.
  • Work with Channel Managers and Branded/Unbranded Specialists in implementing CXX strategy and executing in-store elements.
  • Provide ongoing feedback to COPS for continuous improvements on CXX journey.
  • Analyse regional customer base in conjunction with Head Office CVM team to provide insight and recommendations on trends or behaviour of base.
  • Customer appreciation trackers, (e.g. tNPS, rNPS, BMS, MAPS) to derive Customer insights and Customer Strategy for input on CX, Product and CVM growth objectives.
The ideal candidate for this role will have:
  • Matric / Grade 12, and
  • 3 year commercial/Data Analytics/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent (essential) with
  • 3-5 years relevant experience (essential)
  • Valid Driver's licence (essential)
  • Knowledge of products (advantageous)
Core competencies, knowledge, and experience:
  • Product pricing analysis
  • Planning and organising
  • Performance analysis and reporting
  • Big data analytics
  • Ability to work with complex information and data.
  • Ability to build strong relationships and credibility with multiple stakeholders.
We make an impact by offering:
  • Enticing incentive programs and competitive benefit packages
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 14 October 2025

The base location for this role is Umhlanga

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest User feedback Jobs in South Africa !

 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All User Feedback Jobs