3 User Feedback jobs in South Africa
Customer Insights
Posted today
Job Viewed
Job Description
Insights Execution and Management
- Lead the development and execution of an insights agenda, leveraging optimised reports
- Define priorities for insight generation, aligning output with business and client needs across categories, channels, and markets
- Distil complex data environments into compelling stories that influence strategic planning and commercial initiatives
- Ensure insights are not only informative but also decision-ready and aligned with business goals.
- Maintain standardised processes, templates, and methodologies to ensure consistency, quality, and scalability of insights delivery
- Define and track KPIs to measure the adoption and business impact of insights.
Data Integration & Synthesis
- Integrate data from multiple internal and external sources to generate unified, actionable insights (e.g., linking Perfect Outlet execution to SMA performance or correlating outlet performance with retailer strategies)
- Apply advanced analytical techniques and data visualisation best practices to translate findings into decision-ready outputs
- Ensure integrated insights are delivered in formats that are accessible, relevant, and tailored to diverse stakeholder needs.
Reporting Accuracy & Governance
- Take full accountability for the accuracy, completeness, and integrity of data used in all Pyramid models and associated reporting tools
- Implement and maintain data validation processes to ensure that insights are built on robust, verified datasets
- Monitor and continuously improve reporting structures to reflect evolving business needs and priorities.
Stakeholder Engagement
- Deliver insight directly to clients, guiding decisions in areas such as product ranging, pricing strategies, and market prioritisation
- Act as a thought partner to client stakeholders, helping them connect data to actionable growth levers.
6-8 years' experience in data analytics, market research, or business intelligence, preferably within FMCG or a similar fast-paced commercial environment.
Proven experience in developing insights from complex datasets and translating them into actionable business recommendations|Essential / Minimum|0-5 years|
Degree in Data Science or Computer Science
Diploma or Degree/NQF level 7 in Information systems or Business Intelligence
Degree in any relevant field
Attention to detail
Communication Skills (verbal & written)
Reporting skills
Analytical with problem solving skills
Ability to transform analytical findings into compelling data narratives
In-depth knowledge of data platforms and analytics methodologies, with specific expertise in Pyramid and data quality assurance
Specialist: Customer Insights
Posted today
Job Viewed
Job Description
When it comes to putting people first, we're number 1.
The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2025.
Role Purpose/Business Unit
- To conduct deep analysis on product performance across all relevant internal metrics for revenue and sales volumes. This includes analysis of macro-economic factors and competitor products.
- To provide feedback, insights, and recommendations on pricing and regional specific deals to the relevant teams in the centre, for the improvement in sales and revenue performance.
Your Responsibilities Will Include
- Deep analysis of sales and revenue performance at a customer segment, product, channel, and geographic level.
- Feedback and recommend demand strategies based on product pricing and channel dynamics.
- Support branded and unbranded channels with insights and recommendations on product and channel performance.
- Regional SPOC for CVM, products and services, insights and big data teams based in Head Office.
- Continuous monitoring of competitor products and services.
- Presentation of analysis and recommendations to various stakeholders.
- Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.
- Work with Channel Managers and Branded/Unbranded Specialists in implementing CXX strategy and executing in-store elements.
- Provide ongoing feedback to COPS for continuous improvements on CXX journey.
- Analyse regional customer base in conjunction with Head Office CVM team to provide insight and recommendations on trends or behaviour of base.
- Customer appreciation trackers, (e.g. tNPS, rNPS, BMS, MAPS) to derive Customer insights and Customer Strategy for input on CX, Product and CVM growth objectives.
The Ideal Candidate For This Role Will Have
- Matric / Grade 12, and
- 3 year commercial/Data Analytics/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent (essential) with
- 3-5 years relevant experience (essential)
- Valid Driver's licence (essential)
- Knowledge of products (advantageous)
Core Competencies, Knowledge, And Experience
- Product pricing analysis
- Planning and organising
- Performance analysis and reporting
- Big data analytics
- Ability to work with complex information and data.
- Ability to build strong relationships and credibility with multiple stakeholders.
We Make An Impact By Offering
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications:
14 October 2025
The base location for this role is
Umhlanga
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.
Specialist: Customer Insights
Posted today
Job Viewed
Job Description
When it comes to putting people first, we're number 1.
The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2025.
- To conduct deep analysis on product performance across all relevant internal metrics for revenue and sales volumes. This includes analysis of macro-economic factors and competitor products.
- To provide feedback, insights, and recommendations on pricing and regional specific deals to the relevant teams in the centre, for the improvement in sales and revenue performance.
- Deep analysis of sales and revenue performance at a customer segment, product, channel, and geographic level.
- Feedback and recommend demand strategies based on product pricing and channel dynamics.
- Support branded and unbranded channels with insights and recommendations on product and channel performance.
- Regional SPOC for CVM, products and services, insights and big data teams based in Head Office.
- Continuous monitoring of competitor products and services.
- Presentation of analysis and recommendations to various stakeholders.
- Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.
- Work with Channel Managers and Branded/Unbranded Specialists in implementing CXX strategy and executing in-store elements.
- Provide ongoing feedback to COPS for continuous improvements on CXX journey.
- Analyse regional customer base in conjunction with Head Office CVM team to provide insight and recommendations on trends or behaviour of base.
- Customer appreciation trackers, (e.g. tNPS, rNPS, BMS, MAPS) to derive Customer insights and Customer Strategy for input on CX, Product and CVM growth objectives.
- Matric / Grade 12, and
- 3 year commercial/Data Analytics/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent (essential) with
- 3-5 years relevant experience (essential)
- Valid Driver's licence (essential)
- Knowledge of products (advantageous)
- Product pricing analysis
- Planning and organising
- Performance analysis and reporting
- Big data analytics
- Ability to work with complex information and data.
- Ability to build strong relationships and credibility with multiple stakeholders.
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 14 October 2025
The base location for this role is Umhlanga
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.
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