2 Usability Researcher jobs in South Africa

User Testing and Market Research

Johannesburg, Gauteng Tower Group South Africa (PTY) Ltd

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

Role purpose :

To conduct UX and market research for Vodacom Financial & Digital Lifestyle Services’ Digital & Marketing team. The responsible individual will need to handle day-to-day UX research activities including recruitment, planning and coordinating usability tests, observing and running of tests, documentation of insights, reporting and presenting outcomes to stakeholders. The person will have to support the UX team by maintaining an up to date view of our users’ digital habits, behaviors and needs. The objective is to support the UX lead in achieving research goals.

Key accountabilities and decision ownership

  • Conduct UX research for Vodacom Financial & Digital Lifestyle Services.
  • Design studies that address both user behavior and attitudes.
  • Conduct research using a wide variety of qualitative methods, subset of quantitative methods (i.e. surveys), and interpret analysis through the lens of UX, HCI (Human-Computer Interaction), and social science.
  • Recruit participants and assist UX designers in running user testing studies.
  • Generate insights that both fuel ideation and evaluate designs.
  • Research the latest visual design, UI and interaction concepts, presentation layer technologies, digital best practices, online trends, and provide recommendations for improvements.
  • Conduct best practice research to develop and improve UI and interaction design to solve end user problems effectively.
  • Create sound recommendations after each stage of testing and ideation based on research and user observations.
  • Research market, customers and potential customers to keep an up-to-date view of digital habits, behaviors and user needs.
  • Generate profiles to be used in the creation of empathy maps and personas.
  • Work on multiple projects at one time, using strong communication skills to manage time and expectations appropriately.
  • Work cross-functionally with UX designers and product management.
  • Support our UX design lead on studies and assist in achieving research goals.
  • Work with product leaders to prioritize research questions based on analysis of current knowledge, project goals, identified risks, and project impact. Identify best method or mix of methods to address research questions, with consideration for timeline and resources with minimal guidance.
  • Advise UX design team and product managers on research opportunities and best practices at all stages of an agile product development process.
  • Build strong stakeholder relationships, effectively to make decisions based on a strong understanding of business, customer and design tradeoffs.
  • Participate in team activities and team planning with the aim of improving team skills, awareness and quality of work.
  • Present results from usability tests and other user research to project teams.
  • Monitor statistics and analytics (such as Adobe Analytics) across sites with an aim of obtaining a better understanding of user behavior and improving user journeys.
  • Actively work on improving user experience and engagement across all our sites and products.
  • Evangelize good user experience, demonstrating measurable value to other team members and stakeholders, and encouraging a culture of UX.
  • Foster a healthy tension between stakeholders, encouraging discussions that take into account business needs, user needs, and what is possible.

Competencies :

  • Comprehensive knowledge in a variety of industry-centric qualitative research methods, such as semi-structured interviews, contextual inquiries, usability studies, diary ethnographic studies, unmoderated remote studies, paper prototyping, surveys, A/B testing and Card sorting.
  • Demonstrated ability to plan and conduct research in close collaboration with people in a variety of roles, including design, technology, and product management.
  • Knowledge of quantitative, behavioral analysis, and statistical concepts.
  • Experience with survey research (questionnaire design, sampling, analysis).
  • Experience working in a collaborative team and working directly with developers for the implementation of designs.
  • Excellent communication (presentation and interpersonal skills).
  • Understanding of qualitative analysis and reporting methods suitable for the fast pace of industry; ability to quickly shift the methodology and scope of research projects to meet short deadlines while collecting the best possible data and delivering actionable results.
  • Experience in creating user testing scripts and leading testing sessions.
  • Experience creating UX test protocols, specifications and presentations.
  • Good understanding of UX and UCD design principles.
  • Experience working with Agile processes.

Must have technical / professional qualifications :

  • 5 - 8 Years' experience within a Design Research role.

Preferred Qualification

  • Degree in the humanities: Psychology, Sociology, Politics, Anthropology, etc.
  • Commerce Degree is also welcome.
  • Postgraduate qualification is an added bonus.

Preferred Certifications

  • Usability Analyst Certification.

Type of Exposure

  • In-depth understanding of human behavior.
  • Ethnography.
  • Human Computer Interactions.
  • Behavioral studies.
  • Translating behavior to create predictive models.
  • Analyzing and interpreting quantitative and qualitative data.
  • Communicating research results to stakeholders.
  • Finding better/new ways to do things/improve/redesign.

Technical / Professional Knowledge

  • UX design.
  • Research + testing.
  • Market awareness.
  • Concept presentation.
  • Communication and negotiation.
  • Report writing.

Behavioural Competencies

  • Relationship Building.
  • Decision Making.
  • Critical Appraisal.
  • Analytical Thinking.
  • Persuading & Influence.
  • Active Listening.
  • Perseverance, good work ethic and initiative.

Key performance indicators (max 3) :

  • Facilitate user experience research into the design of products and services and design interfaces to effectively communicate the brand and enrich the customers experience.
  • Advocate for the end-user throughout the development process and work closely with other members of the Design Team to craft a world-class user experience.
  • Conduct research to develop and improve features of products and to balance user needs, technical constraints, and business objectives to solve user problems effectively.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

User testing and market research

Johannesburg, Gauteng Tower Group South Africa

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Role purpose : To conduct UX and market research for Vodacom Financial & Digital Lifestyle Services’ Digital & Marketing team. The responsible individual will need to handle day-to-day UX research activities including recruitment, planning and coordinating usability tests, observing and running of tests, documentation of insights, reporting and presenting outcomes to stakeholders. The person will have to support the UX team by maintaining an up to date view of our users’ digital habits, behaviors and needs. The objective is to support the UX lead in achieving research goals. Key accountabilities and decision ownership Conduct UX research for Vodacom Financial & Digital Lifestyle Services. Design studies that address both user behavior and attitudes. Conduct research using a wide variety of qualitative methods, subset of quantitative methods (i.e. surveys), and interpret analysis through the lens of UX, HCI (Human-Computer Interaction), and social science. Recruit participants and assist UX designers in running user testing studies. Generate insights that both fuel ideation and evaluate designs. Research the latest visual design, UI and interaction concepts, presentation layer technologies, digital best practices, online trends, and provide recommendations for improvements. Conduct best practice research to develop and improve UI and interaction design to solve end user problems effectively. Create sound recommendations after each stage of testing and ideation based on research and user observations. Research market, customers and potential customers to keep an up-to-date view of digital habits, behaviors and user needs. Generate profiles to be used in the creation of empathy maps and personas. Work on multiple projects at one time, using strong communication skills to manage time and expectations appropriately. Work cross-functionally with UX designers and product management. Support our UX design lead on studies and assist in achieving research goals. Work with product leaders to prioritize research questions based on analysis of current knowledge, project goals, identified risks, and project impact. Identify best method or mix of methods to address research questions, with consideration for timeline and resources with minimal guidance. Advise UX design team and product managers on research opportunities and best practices at all stages of an agile product development process. Build strong stakeholder relationships, effectively to make decisions based on a strong understanding of business, customer and design tradeoffs. Participate in team activities and team planning with the aim of improving team skills, awareness and quality of work. Present results from usability tests and other user research to project teams. Monitor statistics and analytics (such as Adobe Analytics) across sites with an aim of obtaining a better understanding of user behavior and improving user journeys. Actively work on improving user experience and engagement across all our sites and products. Evangelize good user experience, demonstrating measurable value to other team members and stakeholders, and encouraging a culture of UX. Foster a healthy tension between stakeholders, encouraging discussions that take into
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Usability researcher Jobs in South Africa !

 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Usability Researcher Jobs