12 Usability Expert jobs in South Africa

Shape the Future of Service Excellence with Ten

Driving Innovation. Building Trust. Redefining Service Excellence.

Ten is on a mission to become the most trusted service business in the world. We service the most valuable customers of the world's leading private banks, premium financial services and luxury brands globally including HSBC, Bank of America, Swisscard and Royal Bank of Canada. Corporate clients use Ten's services to acquire, engage and retain affluent, high net worth customers or valued employees. The service drives critical customer metrics, including revenue growth, net promoter score, and supports digital transformation initiatives.

Millions of individuals worldwide have access to Ten's services across lifestyle, travel, dining and entertainment. They rely on Ten to unlock seamless, curated experiences that enrich their lives.

We're profitable, ambitious, and scaling fast. As the first B Corp listed on the London Stock Exchange, we're setting the standard for sustainable growth and technology, AI driven innovation.

For more information, check out our Welcome to Ten video

About the role

We're looking for a User Experience Researcher to join our growing Product Design team, helping us deeply understand the people at the heart of our work, from members using our discovery and booking platforms, to Lifestyle Managers using internal tools like Ten MAID.

This is a pivotal role in shaping how we identify user needs, validate ideas, and build experiences that are both intuitive and impactful. You'll work closely with designers, product managers, and stakeholders across the business to embed research into everything we do.

Key Responsibilities

• Plan and conduct qualitative and quantitative research across both member-facing products and internal tools (e.g. Ten MAID).

• Turn research findings into clear, actionable insights that inform product strategy, prioritisation, and design.

• Collaborate with product managers, designers, and engineers to frame problems, validate concepts, and refine solutions.

• Build strong relationships with stakeholders across the business to advocate for a user-first mindset.

• Develop and maintain research artefacts, including personas, journey maps, and experience principles.

• Champion inclusive, ethical research practices and help upskill the broader product and design teams in lightweight methods.

• Shape and evolve our approach to discovery, continuous research, and insight-sharing.

We're building experiences that serve a diverse range of people, from luxury travellers to expert lifestyle concierges. As our first dedicated research hire, you'll help establish and scale our research practice, making a tangible difference to the products we ship and the people we serve.

Essential requirements:

• Proven experience as a user researcher in a product or design team, ideally across both B2C and internal tools.

• Skilled in a wide range of research methods such as interviews, usability testing, diary studies, surveys, data analysis and choosing the right approach for each need.

• A practical, hands-on mindset with the ability to work autonomously but collaboratively.

• Excellent communication and storytelling skills, with an ability to bring the voice of the user to life for varied audiences.

• Comfortable navigating ambiguity and complexity, with a desire to untangle and illuminate.

• Confident partnering with senior stakeholders and making a clear case for evidence-led decisions.

• Fluent in English

Preferred requirements:

• Experience working with tools such as Airtable, Jira, Confluence.

Guidelines for Hybrid/Home Office :

• Located in Cape Town, South Africa.
• Please note that you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office.
• A secure home office at your confirmed address, free from background noise or other distractions.
• You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

• A competitive salary depending on experience.
• Hybrid working. You can combine working from home and working from the office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

An opportunity exists for a UI/UX Designer who will be responsible for developing and improving the quality of our user experience with our digital platforms, through user research. Ultimately responsible to making our digital offering more user-friendly and intuitive in order to attract and retain customers.

Permanent, Cape Town based

Minimum Requirements

5-7 years experience as a UX/UI Designer

B. Com Informatics/B. Engineering/ B.Sc. or related degree

Proven experience as a UX Designer, UI Designer or similar role

A strong portfolio of successful UX and other technical projects is essential

Background in project management and research

Familiarity with interaction design and information architecture

Proficient in design software (e.g. UX Pin, Balsamiq)

Knowledge of HTML/CSS; JavaScript is a plus

Responsibilities

• Building the UX Design capability from the ground up
• Conducting user research and testing
• Developing wireframes and task flows based on user needs
• Collaborating with Designers and Developers to create intuitive, user-friendly software
• Understand product specifications and user psychology
• Conduct concept and usability testing and gather feedback
• Create personas through user research and data
• Define the right interaction model and evaluate its success
• Develop wireframes and prototypes around customer needs
• Find creative ways to solve UX problems (e.g. usability, findability)
• Work with UI designers to implement attractive designs
• Communicate design ideas and prototypes to developers
• Keep abreast of competitor products and industry trends

Only candidates matching the role criteria and experience will be contacted.

Job Description

To translate the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System

• Hello Future User Experience Designer

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

• Key Responsibilities:
• Translating the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Provide project status updates Interpret project briefs correctly from business stakeholders Conduct regular project touch bases with business and development to ensure UX design standards are upheld Ensure all project UX deliverables are uploaded and readily available when needed.
• Provide support to internal team members and external OCEP partners in terms of UI patterns and UX standards.
• Participate in project JADs with project stakeholders including business analysts, system analysts and developers and QA testers to provide support and help guide the proposed user experience by clarifying business requirements and understanding any technical constraints.
• Ensure user journeys are constructed and clearly defined.
• Ensure correct symbols, UI patterns and UX standards are adhered to and applied when constructing screen flow experiences.
• Ensure decisions are backed by best practice principles and be able to defend and motivate design choices.
• Perform User Acceptance Testing (UAT) in test environments to ensure the screen flows constructed are implemented correctly by development from a UX standards perspective.

• Liaise with a Copywriter and UI Designer within the team to ensure copy standards are adhered to and consistently applied across all screen flows to ensure any iconography, illustrations and background imagery are constructed and incorporated into the necessary screen flows.

• We would love to see applicants who are:

• Dynamic and thrive in a fast-paced environment
• Driven by a desire to create exceptional experiences.
• Able to participate in planned activities that are appropriate for own development.
• Able to display and encourage an appreciation of teamwork and inclusivity.

• Able to develop, encourage and nurture collaborative relationships across area of specialisation

• You will have access to:

• Opportunities to network and collaborate.
• Challenging Work.

• Opportunities to innovate.

• Dare to imagine the change with us, if you are:

• An adaptable problem solver who does not fear change but thrives from it
• A disruptor in your field of UX design

• An initiative taker who identifies opportunity and improves

• You'll excel with experience in:

• Designing on Figma and FigJam
• Adobe Creative Cloud
• Passion for taking ideas and making them real
• Innovation is in your DNA, you're a disruptor and risk taker
• Related degree.

• 3+ years related experience

• POST
  
• FNB
  #LI-LR1

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

07/10/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Junior / Intern UX Designer (Part-Time, Hybrid – Blouberg/Milnerton Area)

Location:
Blouberg/Milnerton Area, Cape Town

Type:
Part-time / Contract

Hybrid Setup:
2-1 days in person, remainder remote

Level:
Junior or UX Design Intern

About the Opportunity

We're looking for a passionate and curious
Junior / Intern UX Designer
to join a small but ambitious team working on an exciting
community-based platform
.

This is an opportunity to be part of building a product from the ground up — from early user research and wireframing through to prototype testing and design delivery. You'll work closely with a senior product manager, gaining hands-on experience in product discovery, user journey mapping, and user experience design.

While the initial role is project-based, there is significant opportunity for the position to
evolve into a long-term engagement
as we expand to support more clients and projects.

What You'll Do

• Support the design and build of a community-based web platform.
• Assist with
  user research
  , persona creation, and mapping user journeys.
• Create
  wireframes, low- and high-fidelity prototypes
  , and help with usability testing.
• Work collaboratively with Product stakeholders in a
  lean, iterative environment
  .
• Help document design processes and maintain a consistent design system.

About You

• You're
  studying UX/UI design
  or are an early-career designer looking for real-world project experience.
• You're comfortable working with tools like
  Figma
  ,
  Miro
  , or similar.
• You're curious about how design and business strategy intersect.
• You're proactive, detail-oriented, and love solving problems creatively.
• You can collaborate in person a few days a week (Blouberg area).

What You'll Get

• Hands-on mentorship
  from an experienced product manager.
• Experience building a real platform from idea to launch.
• Flexible hybrid working arrangement.
• Exposure to real client work with the potential for
  growth and paid project expansion
  .
• A chance to shape a platform designed to create meaningful community connections.

How to Apply

If this sounds like you, we'd love to hear from you

To apply, please send the following to
(your email or LinkedIn DM option)
with the subject line:

"UX Intern / Junior Application – (Your Name)"

Please include:

1. Your
   CV
   or
   LinkedIn profile link
2. A link to your
   portfolio
   (or any recent Figma/Miro project you've worked on)

3. Brief answers (2–3 sentences each) to the following:

4. What excites you most about designing for community-based platforms?

5. Tell us about a digital experience you think has great UX — and why.
6. What do you hope to learn or achieve in this role?

Shortlisted candidates will be invited for a casual 30-minute chat.

Direct Reporting Line:

Head: Academic (Academic Co-Navigator)

Vega School is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

The IIE's Vega, Online Distance Centre has the following vacancies for a (Part-time Online Lecturer/Navigator) for the 2026 Academic year:

UXDP8412w (User Experience Design Project)

Competencies Required:

Preparation and lecturing online as per the Module Guide; Teaching curriculum outcomes as per contract hours and stipulated per pre-agreed timetable; Briefing students for assignments and providing feedback; Marking assessments and providing feedback; Presenting class marks and feedback to the Programme Managers; Actively engaging with current trends in teaching and learning strategies within the IIE VEGA environment.

Minimum Qualification Requirements:

Ideal:

• A master's degree in Interaction Design/ User Experience (UX) Design/ Information Technology/ Technology and Innovation.

Alternatively:

• A master's degree in information design / digital/Multimedia Design/ Service Design/ Design Thinking / Design Management/ Technology and Development.

"Minimum Work Experience Requirements:

Lecturing/online lecturing experience in Interaction / UX Design / Digital Design or Information Technology.

Work experience as an interaction - UX/ Digital Product designer/ Project Lead/ Design manager/ Information designer/ Multimedia designer in the field of UX design.

Working Conditions:

• This is an Online part-time position.
• Online Lecturing and academic delivery to ensure students are guided and supported in their learning to achieve module outcomes.

The IIE's Vega is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act.

Direct Reporting Line:

Head: Academic (Academic Co-Navigator)

Vega School is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

The IIE's Vega, Online Distance Centre has the following vacancies for a (Part-time Online Lecturer/Navigator) for the 2026 Academic year:

UXPM8411w (User Experience Project Management)

Competencies Required:

Preparation and lecturing online as per the Module Guide; Teaching curriculum outcomes as per contract hours and stipulated per pre-agreed timetable; Briefing students for assignments and providing feedback; Marking assessments and providing feedback; Presenting class marks and feedback to the Programme Managers; Actively engaging with current trends in teaching and learning strategies within the IIE VEGA environment.

Minimum Qualification Requirements:

Ideal:

• A master's degree in Interaction Design/ User Experience (UX) Design/ Information Technology/ Technology and Innovation.

Alternatively:

• A master's degree in information design / digital/Multimedia Design/ Service Design/ Design Thinking / Design Management/ Technology and Development.

Minimum Work Experience Requirements:

Lecturing/online lecturing experience in Interaction / UX Design / Digital Design or Information Technology.

Work experience as an interaction - UX/ Digital Product designer/ Project Lead/ Design manager/ Information designer/ Multimedia designer in the field of UX design.

Working Conditions:

• This is an Online part-time position.
• Online Lecturing and academic delivery to ensure students are guided and supported in their learning to achieve module outcomes.

The IIE's Vega is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act.