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Head of Training and Quality South Africa – Cape Town

Bringing smiles is what we do at TTEC… for you and the customer. As the Head of Training and Quality, you will work on-site in Cape Town and lead our Learning & Development and Training & Quality teams in South Africa. You’ll be part of creating and delivering exceptional customer experiences while experiencing TTEC, an award-winning company culture.

What You’ll be Doing

This role is ideal for an energetic and enthusiastic senior leader with the ability to motivate others. You will lead the Learning and Development function in the region and implement improvement plans for individuals, teams, and sites under your responsibility, in collaboration with local operational leadership. Your focus will be on data and learning needs analysis to ensure consistent, high-quality service for our global customers.

You will directly manage a team of Customer Service Learning and Quality experts with a proven track record in performance management within the Quality and Learning fields. You will be part of the regional leadership team and serve as the SME for L&D in South Africa.

This role is perfect for a self-motivated, energetic, and passionate Learning & Development leader with a customer service focus. You should have experience leading teams that identify learning needs, collaborate on performance objectives, and train and coach staff.

Responsibilities

• Drive site performance by partnering with operational leadership to analyze performance data and develop action plans.
• Create quality solutions and plans to improve performance and address learning gaps, analyzing site KPIs and collaborating with leadership.
• Develop team members through coaching, feedback, and succession planning.
• Implement and monitor Quality Operating Models and Standards, including strategy and calibration indicators.
• Oversee first 90-day agent performance, including recruitment feedback and new hire development.
• Plan and assign training resources, coordinating with scheduling and facilities.

Desired Skills and Experience

• Minimum 5 years in L&D and Training and Quality, ideally in a customer experience or BPO environment.
• Leadership experience across multiple clients and geographies.
• Excellent communication and organizational skills.
• Ability to work independently and as part of a team.
• Attention to detail and cultural sensitivity.
• Change management and project management experience.
• Proficiency with Learning Management Systems and data analysis.

Knowledge

• Understanding of facilitation, questioning techniques, adult learning principles, and learning models.
• Experience with Quality Management Tools and call center quality programs.
• Knowledge of customer service environments and data analysis methodologies.

What You Can Expect

• Support for your career and professional development.
• An inclusive, community-minded culture.
• A global team of lifelong learners guided by our values.
• Information about our benefits, including PTO, wellness, healthcare, and tuition reimbursement.

Visit for more information.

Our client is a private General Hospital located in Riyadh, Saudi Arabia. As an accomplishment of its commitment to excellence, our client received the "Diamond" accreditation, which is the highest level of recognition for performance excellence that an organization can achieve in health care from Accreditation Canada's Qmentum International Accreditation.

About us:

Deka Minas is the world's first subscription-based professional services company. Our main lines of business are Human Capital Advisory and Recruitment Services in Sub-Saharan Africa, The Middle East, and Southeast Asia.

Description:

Please note that this position is based in The Middle East; relocation, accommodation, and additional benefits apply.

A trusted and well-established client of ours in The Middle East is seeking an experienced Management of Information and Communication Director (IT Management).

The Management of Information and Communication Director provides functional management and operational supervision of information and communication technology and related services.

Primary Duties and Responsibilities:

1. Ensures appropriate information and communication technology implementation and support for medical, business, and clinical systems by managing and coordinating applications development/maintenance, data processing, local/wide area network administration, office automation, and technical support activities.
2. Leads the hospital-wide information technology strategic planning activities; identifies and defines short and long-range automated system requirements; coordinates departmental input and technology planning processes; develops and recommends organization-wide information technology goals, objectives, and priorities.
3. Analyzes and assesses current and proposed information technology plans; directs, oversees, and manages the development, design, implementation, and maintenance of automated information systems to ensure the achievement of strategic technology requirements and needs.
4. Monitors and evaluates the efficiency and effectiveness of the hospital information technology methods and procedures.
5. Develops, maintains, and implements programming standards, quality control procedures, and related processes to ensure that all information technologies comply with governmental, departmental, and/or regulatory standards.
6. Directs the hospital feasibility studies pertaining to the development, upgrading, and/or replacement of medical, clinical, and business systems and applications.
7. Evaluates user requirements; consults with managers and staff to research, review, investigate, evaluate, and select new technologies for current and future business needs including computer systems equipment, hardware, and software; identifies system integration and modification requirements.
8. Serves as the technical resource and project manager on information technology projects; reviews and approves project plans; designs project and resource plans and schedules; develops proposals using cost/benefit analyses; analyzes and recommends equipment purchase or lease.
9. Coordinates the installation and evaluation of proposed hardware and software to ensure compatibility with existing systems.
10. Coordinates and directs programming activities, manages and resolves network performance and capacity issues; analyzes and recommends contractor and/or vendor services as appropriate.
11. Directs, coordinates, monitors, and evaluates contractor and vendor performance, directs members of the project team, resolves difficult and complex technology issues, and ensures compliance with budget and project goals/objectives.
12. Develops and administers the hospital information technology security strategy, policies, and procedures for network availability, security, and related issues.
13. Ensures overall compliance with regulatory standards such as those required by accreditation standards (CBAHI, JCIA, ACI) and other regulations.
14. Oversees and participates in the development of the information technology budget, including capital expenses pertaining to technology projects.
15. Conducts information management needs assessment on an annual basis to evaluate the need for new and existing technology and will further aid in the planning process of any initiative related to information and technology.
16. Communicates information and technology plans, policies, and technology trends throughout the organization.
17. Works with service line managers and department directors to design and implement information technology process improvements, streamlining department functionality.
18. Plans and supervises the development and delivery of training programs for management and staff on the use and maintenance of automated systems and equipment.
19. Performs other related duties, as assigned.

Specialized Knowledge/Skills:

1. Computer hardware and software systems and programs.
2. Computer networks, network administration, and network installation.
3. Computer viruses and security.
4. Management and supervisory skills.
5. Ability to install and administer computer hardware, software, and networks.
6. Analytical and problem-solving skills.
7. Effective verbal, presentation, and listening communication skills.
8. Effective written communication skills.
9. Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing, and graphics.
10. SAP (Advantageous).

Education/Licenses:

1. Bachelor's Degree in Computer Science or related discipline required.

Professional Experience:

1. 5-10 years of experience managing or directing an Information and Technology operation in a small to medium-sized hospital or other relevant organization.

Our client is a private General Hospital located in Riyadh, Saudi Arabia. As an accomplishment of its commitment to excellence, our client received the "Diamond" accreditation, which is the highest level of recognition for performance excellence that an organization can achieve in health care from Accreditation Canada's Qmentum International Accreditation.

About us:

Deka Minas is the world's first subscription-based professional services company. Our main lines of business are Human Capital Advisory and Recruitment Services in Sub-Saharan Africa, The Middle East, and Southeast Asia.

Description:

Please note that this position is based in The Middle East; relocation, accommodation, and additional benefits apply.

A trusted and well-established client of ours in The Middle East is seeking an experienced Management of Information and Communication Director (IT Management).

The Management of Information and Communication Director provides functional management and operational supervision of information and communication technology and related services.

Primary Duties and Responsibilities:

1. Ensures appropriate information and communication technology implementation and support for medical, business, and clinical systems by managing and coordinating applications development/maintenance, data processing, local/wide area network administration, office automation, and technical support activities.
2. Leads the hospital-wide information technology strategic planning activities; identifies and defines short and long-range automated system requirements; coordinates departmental input and technology planning processes; develops and recommends organization-wide information technology goals, objectives, and priorities.
3. Analyzes and assesses current and proposed information technology plans; directs, oversees, and manages the development, design, implementation, and maintenance of automated information systems to ensure the achievement of strategic technology requirements and needs.
4. Monitors and evaluates the efficiency and effectiveness of the hospital information technology methods and procedures.
5. Develops, maintains, and implements programming standards, quality control procedures, and related processes to ensure that all information technologies comply with governmental, departmental, and/or regulatory standards.
6. Directs the hospital feasibility studies pertaining to the development, upgrading, and/or replacement of medical, clinical, and business systems and applications.
7. Evaluates user requirements; consults with managers and staff to research, review, investigate, evaluate, and select new technologies for current and future business needs including computer systems equipment, hardware, and software; identifies system integration and modification requirements.
8. Serves as the technical resource and project manager on information technology projects; reviews and approves project plans; designs project and resource plans and schedules; develops proposals using cost/benefit analyses; analyzes and recommends equipment purchase or lease.
9. Coordinates the installation and evaluation of proposed hardware and software to ensure compatibility with existing systems.
10. Coordinates and directs programming activities, manages and resolves network performance and capacity issues; analyzes and recommends contractor and/or vendor services as appropriate.
11. Directs, coordinates, monitors, and evaluates contractor and vendor performance, directs members of the project team, resolves difficult and complex technology issues, and ensures compliance with budget and project goals/objectives.
12. Develops and administers the hospital information technology security strategy, policies, and procedures for network availability, security, and related issues.
13. Ensures overall compliance with regulatory standards such as those required by accreditation standards (CBAHI, JCIA, ACI) and other regulations.
14. Oversees and participates in the development of the information technology budget, including capital expenses pertaining to technology projects.
15. Conducts information management needs assessment on an annual basis to evaluate the need for new and existing technology and will further aid in the planning process of any initiative related to information and technology.
16. Communicates information and technology plans, policies, and technology trends throughout the organization.
17. Works with service line managers and department directors to design and implement information technology process improvements, streamlining department functionality.
18. Plans and supervises the development and delivery of training programs for management and staff on the use and maintenance of automated systems and equipment.
19. Performs other related duties, as assigned.

Specialized Knowledge/Skills:

1. Computer hardware and software systems and programs.
2. Computer networks, network administration, and network installation.
3. Computer viruses and security.
4. Management and supervisory skills.
5. Ability to install and administer computer hardware, software, and networks.
6. Analytical and problem-solving skills.
7. Effective verbal, presentation, and listening communication skills.
8. Effective written communication skills.
9. Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing, and graphics.
10. SAP (Advantageous).

Education/Licenses:

1. Bachelor's Degree in Computer Science or related discipline required.

Professional Experience:

1. 5-10 years of experience managing or directing an Information and Technology operation in a small to medium-sized hospital or other relevant organization.

Our client is a private General Hospital located in Riyadh, Saudi Arabia, recognized for its commitment to excellence with the "Diamond" accreditation from Accreditation Canada's Qmentum International Accreditation.

Position: Medical Director

Please note that this position is based in The Middle East; relocation, accommodation, and additional benefits apply.

The Medical Director is responsible for setting the quality agenda of medical care and services and managing relationships among various physician activities of the Hospital. This role includes providing leadership in aligning physician services with the Hospital's strategic plans and clinical program priorities.

• Promote a passion for hospital care and provide a vision for expert medicine.
• Align the Hospital's vision with goals for developing systems and standards of care.
• Communicate effectively through actions, decision-making, and mentorship.
• Recognize staff exemplifying organizational values.
• Achieve optimal medical outcomes and meet national or World Health Organization clinical benchmarks.

• Represent the organization professionally and provide a positive role model.
• Maintain effective leadership behavior despite challenges.
• Utilize negotiation and persuasion skills to gain employee support.
• Manage work time and priorities effectively.

• Demonstrate effective written and oral communication.
• Encourage and value feedback from staff.
• Involve staff in the development of strategic objectives.

• Assure the development of staff through education and mentorship.
• Conduct yearly performance evaluations and staff assessments.
• Ensure compliance with licensing and education requirements.

• Provide ongoing clinical excellence through identifying learning needs.
• Develop personal learning plans and seek opportunities for growth.

• Assure effective medical care to hospital patients.
• Communicate effectively regarding medical treatment and care goals.

• Involve staff in developing challenging goals yearly.
• Provide updates on strategic/operational plans to the CEO and staff.

• Medical degree from an accredited university or medical school.
• Board certification in primary specialty is required.
• Current medical license.

• Minimum 5 years' progressive experience in healthcare management.
• Experience in quality and utilization management preferred.

Note: By submitting your personal information to Deka Minas, you consent to the use of such data for the purpose of securing employment. Our business complies with POPIA regulations.

Our client is a private General Hospital located in Riyadh, Saudi Arabia, recognized for its commitment to excellence with the "Diamond" accreditation from Accreditation Canada's Qmentum International Accreditation.

Position: Medical Director

Please note that this position is based in The Middle East; relocation, accommodation, and additional benefits apply.

The Medical Director is responsible for setting the quality agenda of medical care and services and managing relationships among various physician activities of the Hospital. This role includes providing leadership in aligning physician services with the Hospital's strategic plans and clinical program priorities.

• Promote a passion for hospital care and provide a vision for expert medicine.
• Align the Hospital's vision with goals for developing systems and standards of care.
• Communicate effectively through actions, decision-making, and mentorship.
• Recognize staff exemplifying organizational values.
• Achieve optimal medical outcomes and meet national or World Health Organization clinical benchmarks.

• Represent the organization professionally and provide a positive role model.
• Maintain effective leadership behavior despite challenges.
• Utilize negotiation and persuasion skills to gain employee support.
• Manage work time and priorities effectively.

• Demonstrate effective written and oral communication.
• Encourage and value feedback from staff.
• Involve staff in the development of strategic objectives.

• Assure the development of staff through education and mentorship.
• Conduct yearly performance evaluations and staff assessments.
• Ensure compliance with licensing and education requirements.

• Provide ongoing clinical excellence through identifying learning needs.
• Develop personal learning plans and seek opportunities for growth.

• Assure effective medical care to hospital patients.
• Communicate effectively regarding medical treatment and care goals.

• Involve staff in developing challenging goals yearly.
• Provide updates on strategic/operational plans to the CEO and staff.

• Medical degree from an accredited university or medical school.
• Board certification in primary specialty is required.
• Current medical license.

• Minimum 5 years' progressive experience in healthcare management.
• Experience in quality and utilization management preferred.

Note: By submitting your personal information to Deka Minas, you consent to the use of such data for the purpose of securing employment. Our business complies with POPIA regulations.

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Creative Artworker

Location: Cape Town, South Africa

Join our dynamic team as an experienced Creative Artworker , where you’ll be an integral part of the production process for our one of our key global brands. The Creative Artworker takes digital, print and social content projects from brief to completion. The ideal candidate will have a keen eye for detail and the ability to adapt designs and translate supplied campaigns and brand guidelines into impactful designs. Working closely with the satellite hub team, managing their own work on the day-to-day running of global/regional campaigns, working within specified timeframes and budgets. The right candidate will also have the ability to ensure quality and consistency of deliverables are met by self-QC. Reporting to the Regional Designer, the Creative Artworker works alongside a Global team

• Collaborate with the team to produce design/adaptation to the client’s brief and exacting standards from the outset until completion, including digital, print, and social.
• Positively influencing clients with creative input
• Ensure consistency and quality across all design deliverables while adhering to brand guidelines and project specifications in a fast-paced, deadline-driven environment
• Have a strong knowledge of the brand guidelines to act as a brand guardian
• Communicate and present projects effectively to internal stakeholders, incorporating feedback to refine and iterate designs as needed
• Keenly evaluate and monitor industry trends and brands, AI, research industry developments in branding, automation and marketing
• Proactivity and strong project management skills, teamed with an aptitude for managing multiple varying sized projects seamlessly
• Ability to deliver final artwork and toolkits on digital and print-based material

• Equivalent of a Bachelor's degree in Graphic Design, Visual Communication, or related field
• 3+ years of professional experience in design, artwork and production
• Solid portfolio showcasing a range of design work across various platforms with focus on print
• Strong knowledge of Adobe Creative Suite, an understanding of future-facing platforms – with a desire to embrace new software and efficiency-led AI platforms
• Comfortable in a fast-paced environment with multiple delivery needs – right first time
• Appreciation of contemporary photography, positioning and cropping, with a skill for basic retouching
• Solid typography, layout and technical skills with excellent attention to detail
• An understanding how to work across online banners (static and animated), social media posts (primarily Instagram and Facebook).
• Comfortable creating artwork for a variety of communications material to include Advertising, POS, Branding and Marketing projects/campaigns
• A team player with good communication skills, who actively contributes to the team’s knowledge
• A basic understanding of automation software and willingness to embrace them
• Working on print-based collateral with great knowledge of branding
• 3+ years of relevant experience in:
  • Digital
  • Artwork
  • Print
  • Production
  • Automation/AI

#LI-MR1 #LI-midsenior #LI-Onsite

Our values shape everything we do:

Be Imaginative to push the boundaries of what’s possible

Be always learningand listening to understand

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission,embedding sustainability into every department and through every stage of the project lifecycle.

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When you apply to a job on this site, the personal data contained in your application will be collected by OLIVER (“Controller”) which is located at 151 Rosebery Avenue, EC1R 4 AB and can be contacted by emailing or Adjust Your Set (“Controller”) which is located at 151 Rosebery Avenue, EC1R 4 AB and can be contacted by emailing or DARE(“Controller”) which is located at 151 Rosebery Avenue, EC1R 4 AB and can be contacted by emailing or Aylesworth Fleming (“Controller”) which is located at 151 Rosebery Avenue, EC1R 4 AB and can be contacted by emailing (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

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Join to apply for the Sales Consultant, Cape Town - South Africa role at Arjo

1 day ago Be among the first 25 applicants

Join to apply for the Sales Consultant, Cape Town - South Africa role at Arjo

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

As the Sales Consultant, you will be responsible for building and maintaining strong relationships with healthcare facilities and key stakeholders, ensuring long-term partnerships and customer satisfaction within the Cape Town Region.

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

As the Sales Consultant, you will be responsible for building and maintaining strong relationships with healthcare facilities and key stakeholders, ensuring long-term partnerships and customer satisfaction within the Cape Town Region.

Essential Duties and Responsibilities:

• Achieving sales targets
• Maintaining and developing relationships with existing customers
• Building relationship with potential customers for developing new business and analyzing needs
• Sales reporting on activities, planners, rolling forecasts, competitors info, market share, install base and database maintenance.
• Developing and effectively managing a sales pipeline.
• Effective territory coverage and analysis
• Frequent assessments in all wards of hospitals and other medical facilities (Foam, Pressure Injury Prevalence, etc)
• Customer needs development through frequent demo’s and customer education.
• Commissioning (installation of products) at customers
• In-service training on all products sold, bearing in mind shift changes of hospital staff
• Providing customers with solutions
• Providing feedback on future buying trends
• Representing Arjo at trade exhibitions, symposiums, events and demonstrations
• Liaising with operations department to check on the progress of existing orders
• Keeping up to date with Arjo product knowledge as well as all competitor products
  
  

• Recording sales and order information and doing analysis
• Maintaining and communicating weekly planner and daily activities completed and outcome and/or actions to follow up on.
• Maintaining accurate customer database.
• CRM Execution
• Forecasting
• Effectively managing accounts receiving processes.
  
  

• Biokineticist or Medical tertiary qualification would be advantageous
  
  

• At least 3-5 years’ work experience in a similar role in the Health Care Industry, with proven sales track record.
• Minimum 5 years sales experience including capital medical devices
• Customer Service Orientated and focused
• Valid driver’s license and reliable own vehicle
• Ability to work independently
• Available outside of normal office hours, as per customer requirements
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Sales and Business Development
• Industries Medical Equipment Manufacturing, Hospitals and Health Care, and Retail Office Equipment

Referrals increase your chances of interviewing at Arjo by 2x

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Location: Cape Town (ZAF), All, ZA - South Africa

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Essential Duties and Responsibilities:

• Achieving sales targets
• Maintaining and developing relationships with existing customers
• Building relationships with potential customers for developing new business and analyzing needs
• Sales reporting on activities, planners, rolling forecasts, competitors info, market share, install base, and database maintenance
• Developing and effectively managing a sales pipeline
• Effective territory coverage and analysis
• Frequent assessments in all wards of hospitals and other medical facilities (Foam, Pressure Injury Prevalence, etc)
• Customer needs development through frequent demos and customer education
• Commissioning (installation of products) at customers
• In-service training on all products sold, considering shift changes of hospital staff
• Providing customers with solutions
• Providing feedback on future buying trends
• Representing Arjo at trade exhibitions, symposiums, events, and demonstrations
• Liaising with operations department to check on the progress of existing orders
• Keeping up to date with Arjo product knowledge as well as all competitor products

Administrative Duties:

• Recording sales and order information and doing analysis
• Maintaining and communicating weekly planner and daily activities, outcomes, and follow-up actions
• Maintaining accurate customer database
• CRM execution
• Forecasting
• Managing accounts receivable processes effectively

Qualifications:

• Biokineticist or medical tertiary qualification would be advantageous

Requirements:

• At least 3-5 years’ work experience in a similar role in the healthcare industry, with proven sales track record
• Minimum 5 years sales experience including capital medical devices
• Customer service-oriented and focused
• Valid driver’s license and reliable own vehicle
• Ability to work independently
• Availability outside of normal office hours as per customer requirements

What we will offer in return:

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. We value our employees and will provide full support, training, and opportunities for professional development.

Why diversity matters to us:

At Arjo, we believe in the power of diversity. We encourage applicants from all backgrounds to apply, fostering a more diverse, equitable, inclusive, and engaging environment both in the workplace and within the communities we serve.

About Arjo:

At Arjo, empowering movement within healthcare environments is essential to quality care. Our products and solutions promote safe and dignified patient handling, medical beds, hygiene, disinfection, diagnostics, and prevention of pressure injuries and venous thromboembolism. With over 6,500 employees worldwide and 65 years of experience, we are committed to driving healthier outcomes for people facing mobility challenges.

• Develop and execute effective global sourcing strategies to identify and engage qualified candidates for positions across various functions within the agency.
• Manage job postings on LinkedIn, OnlineJobsPH, and other relevant job boards.
• Utilize TestGorilla and other assessment tools for skill evaluations.
• Screen resumes, conduct initial interviews, and coordinate subsequent interview stages with hiring managers.
• Build and maintain a robust talent pipeline to meet current and future hiring needs.
• Collaborate with department heads to create accurate job descriptions and ensure alignment on hiring timelines and requirements.
• Bring fresh insights and suggestions regarding recruitment tools and best practices to improve our hiring processes continually.
  
  

• Oversee attendance and hour tracking using tools like Time Doctor to ensure accuracy and compliance with company policies.
• Monitor team schedules and address any attendance-related issues or trends.
• Support basic HR functions such as onboarding new employees, updating employee records, and assisting with performance management processes.
• Provide recommendations for improving employee retention and engagement.
  
  

• Minimum of 3 years of recruiting experience, preferably within a digital marketing agency or a related industry.
• Familiarity with Time Doctor, ATS platforms, and other HR/recruitment tools.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills, attention to detail, and the ability to work in a fast-paced environment while managing multiple priorities.
• Understanding of SEO, PPC, Social Media, and related marketing positions is highly preferred.