851 Ui Ux Design jobs in South Africa
UI/UX Design Intern
Posted today
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Job Description
We're looking for a UI/UX Design Intern to join our early-stage SaaS startup on a part-time, remote basis. This is an opportunity to gain real-world design experience, contribute to a live product, and build portfolio-ready work with mentorship from an experienced product designer.
This internship is ideal for emerging UI/UX designers looking to build real-world experience in ux research, visual design and design systems, under the mentorship of an experienced designer.
This is an unpaid internship opportunity with flexible hours (5-8 hours/week), ideal for students needing practical experience while studying or freelancing.
Tasks- Create wireframes, mockups, and UI screens.
- Support in building a design system (components, styles, typography).
- Refine user flows and onboarding experiences.
- Receive regular feedback and guidance to improve your craft.
Must-Haves
- Own laptop capable of running Figma smoothly (browser or desktop app).
- Reliable internet connection for Figma, video calls, and file sharing.
- Basic proficiency in Figma (creating frames, components, exporting files).
- Portfolio or sample design work (to demonstrate interest and baseline skills).
- Good eye for layout, typography, and colour
- Eager to learn, open to feedback, and reliable
- South Africa only
Nice-to-Haves (Not essential, but a bonus)
- Experience with Notion/Trello (or any task tracking tool).
- Familiarity with Google Workspace (Docs, Sheets, Drive).
- Interest in SaaS, startups, or business tools.
- Basic understanding of UX research (user flows, wireframing, usability).
- Portfolio-ready case study (with approved work samples).
- Flexible hours (approx. 5–8 hrs per week, for 6 months).
- A letter of recommendation.
- Weekly mentorship and design critiques to help grow your skills
- Real-world insight into product design and startup processes.
- Flexibility to work remotely on your own time (no fixed hours).
Applications are reviewed on a rolling basis. Shortlisted candidates will be contacted for a brief design assessment and Google Meet interview.
Please Note: This is a remote, unpaid position - not a salaried role or internship.
UI/UX Developer/Design Intern
Posted today
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Job Description
About the Role
We are looking for a motivated UI/UX Designer/Developer Intern who is eager to gain experience in mobile app design, website design, and game design. This is a hands-on role where you will use Figma to create user interfaces and work with either Unity or Unreal Engine to bring game UI concepts to life.
If you are passionate about design, technology, and creating engaging user experiences, this internship is the perfect opportunity to grow your skills.
Key Responsibilities
- Mobile Design
- Assist in designing intuitive and responsive mobile app interfaces.
- Create prototypes and design systems in Figma.
- Website Design
- Support the design of websites with clean, user-centered layouts.
- Work with front-end developers by providing assets and design guidance.
- Game UI/UX Design
- Design in-game elements such as menus, HUDs, and navigation systems.
- Help implement UI assets in Unity or Unreal Engine.
- General UX Support
- Conduct basic user research and usability testing.
- Participate in brainstorming sessions and design reviews.
- Learn and apply industry best practices across platforms.
Requirements
- Familiarity with Figma for creating wireframes, prototypes, and UI designs.
- Basic knowledge of Unity or Unreal Engine for UI/UX design workflows.
- Understanding of UI/UX principles for mobile, web, and game design.
- Creativity, attention to detail, and willingness to learn.
- A portfolio of previous design work (student projects are acceptable).
Application Process
- Instead of an interview, shortlisted applicants will be required to complete a design assignment to demonstrate their skills.
- Applicants must provide a portfolio (link or file) when applying.
What You'll Gain
- Experience working across mobile apps, websites, and games.
- Mentorship from senior designers and developers.
- The opportunity to contribute to real-world projects and build your portfolio.
- Exposure to design and development workflows in a professional environment.
Job Types: Full-time, Internship
Contract length: 3 months
Pay: R3 500,00 per month
Work Location: In person
UX/UI Design Graduate
Posted 13 days ago
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Job Description
Overview
Are you a recent design graduate looking to kickstart your career in UX and UI design?
Isoflow is a close-knit team of creative problem-solvers delivering impactful design solutions for web and mobile products. We love pushing the boundaries of UX and UI, inspired by the ever-evolving tech world around us.
Graduate programOur 3-month graduate program starting in January 2025 is designed to equip you with hands-on experience and skills needed to successfully join our team as a full-time member. Work closely with our talented design team on exciting projects for local and global brands. If you're passionate about creating purposeful products and enhancing user experiences, and you thrive in a collaborative setting, we'd love to hear from you!
Think you've got what it takes?- You're a recent graduate or finishing your degree this year
- Problem-solving and communication are your superpowers
- Your portfolio boasts top-notch UX/UI designs for functional digital products
- Proficiency in Figma design is not essential, but it will capture our attention instantly
- You stay up to date on tech and design trends for web and mobile applications
- A hunger to keep learning
- A sharp eye for detail
- Solid self-management skills
- A drive for excellence
Employee happiness is just as important as client happiness. Enjoy flexi-hours, team outings, training brunches, team lunches, growth days and more.
We're the ultimate team players, designing with purpose, not ego. While others spot issues, we uncover possibilities. Ready to gain all the UX and UI knowledge to succeed? Apply now!
#J-18808-LjbffrUX/UI Design Lead | Sandton
Posted 8 days ago
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Job Description
Our client is looking for an individual to join their growing IT team as an UX/UI Design Lead to Lead the design of user interface and the visual and user-experience elements of digital products. Applying an advanced level of expertise, guide stakeholders and team members in the practice of product design and lead the translation of high-level requirements into interactive designs
Responsibilities:
Design and Conceptualisation
- Lead a collaborative digital product/service design process by gathering input across all product/service portfolios to define a design system that is viable and scalable, and which strengthens the brand. Lead a cross-portfolio, multidisciplinary team that contributes to the evolution of the system.
Customer Experience Mapping:
- Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions.
Internal Client Relationship Management:
- Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans.
Product and Solution Development:
- Is responsible for managing the definition, development and delivery of a significant product or service within the product development and engineering program, ensuring alignment with customer requirements.
Improvement / Innovation:
- Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organisation’s change management program. Involves working with guidance from senior colleagues.
Personal Capability Building:
- Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team and beyond in the function. Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media.
Building Capability:
- Work within existing development framework to build own capabilities and those of direct reports. Provide specialised training or coaching to others throughout the organisation in area of expertise.
Recommendations:
- Recommend changes to policies, processes, standards and practices that would improve operational support.
Customer Needs/Experience Research
- Lead the design and execution of customer research projects by collecting and analysing customer and market data to develop an understanding of customer segments, trends, needs, and expectations.
Customer Experiences Implementation:
- Design and coordinate implementation of differentiating customer experience initiatives, tools, and processes.
Performance Management:
- Respond to personal objectives and use performance management systems to improve personal performance. OR Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.
Behavioral Competencies:
Balances Stakeholders:
- Anticipates and balances the needs of multiple stakeholders. For example, shares stakeholder feedback while inspiring others to consistently seek input and learn from their internal and external stakeholders. Promotes an environment of high ethical standards and cross-cultural sensitivity in working with all stakeholders.
Manages Complexity:
- Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.
Decision Quality:
- Makes good and timely decisions that keep the organization moving forward. For example, ensures that people’s decisions comply with policies and standards. Integrates analysis, experience, and other inputs to make effective decisions. Accepts workable decisions and also seeks better alternatives.
Cultivates Innovation:
- Creates new and better ways for the organization to be successful. For example, offers creative ideas, finds unique connections between previously unrelated elements. Actively encourages and supports others’ creativity; builds upon and strengthens new solutions in a positive and collaborative manner.
Drives Results:
- Consistently achieves results, even under tough circumstances. For example, emphasizes the importance of results; encourages a sense of urgency in others; challenges poor outcomes or unproductive behaviors. Provides assistance or encouragement to help others over obstacles.
Action Oriented:
- Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, encourages others to take timely action and take on new challenges with a can-do attitude. Secures new business opportunities.
Nimble Learning:
- Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. For example, gives people opportunities to try new things; urges people to try new ways to find best solutions. Helps the team leverage the lessons from their successes and failures when facing new situations.
Ensures Accountability:
- Holds self and others accountable to meet commitments. For example, measures and tracks team’s and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
Interpersonal Savvy:
- Relates openly and comfortably with diverse groups of people. For example, recognizes even subtle social cues and nimbly responds to others’ needs and preferences. Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.
Being Resilient:
- Rebounds from setbacks and adversity when facing difficult situations. For example, deals effectively with crises and volatile situations. Puts people’s failures in perspective and helps them move forward. Maintains calm in adversity; stays objective. Uses hardships and difficult experiences as an opportunity for personal and team growth.
Business Insight:
- Applies knowledge of business and the marketplace to advance the organization’s goals. For example, leverages insights to shape and drive critical initiatives. Shares industry developments with the team; helps them grasp business and industry fundamentals and understand how they contribute.
Directs Work:
- Provides direction, delegating, and removing obstacles to get work done. For example, delegates tasks, providing generally clear expectations to staff. Coordinates and integrates the team’s work, reducing duplication. Measures team progress using the right indicators; recognizes when problems or shortfalls occur.
Skills:
Interaction Design:
- Apply comprehensive knowledge / skill, acts with independence and provide guidance and training to others.
Prototyping:
- Apply comprehensive knowledge / skill, acts with independence and provide guidance and training to others.
Information Architecture:
- Apply comprehensive knowledge / skill, acts with independence and provide guidance and training to others.
Computer skills:
- Support business processes with comprehensive understanding and the effective use of standard office equipment and standard software packages, while also providing guidance and training to others.
Assessment:
- Use comprehensive knowledge and guide and train others on analysing data from multiple sources to draw appropriate conclusions and make suitable recommendations.
Verbal and Written Communication:
- Apply comprehensive knowledge and guide and train others to use clear and effective verbal and written communications skills to express ideas, request actions and formulate plans or policies.
Market Research and Analysis:
- Provide technical guidance when required to use research and analysis to develop a comprehensive understanding of market conditions in order to facilitate the success of a brand, product or service.
Planning and Organising:
- Uses comprehensive knowledge and skills to work independently and provide guidance and training to others to plan, organise, prioritise and oversee activities to efficiently meet business objectives.
Education:
- Matric / Grade 12/ SAQA Accredited Equivalent (Essential).
- A relevant design related qualification (degree / diploma / certificate) (Essential).
Experience:
- 5 or more years’ UX/UI design experience (Essential).
- Experience in the Financial Services industry (Advantageous).
- 1 or more years’ experience of general supervision of more junior colleagues (Essential).
UX/UI Design Lead | Johannesburg
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking an experienced UX/UI Design Lead to head the design of user interfaces and the visual and user-experience elements of digital products. This role involves guiding stakeholders and team members in product design and leading the transformation of high-level requirements into interactive, user-friendly designs.
Key Responsibilities:
- Design and Conceptualisation:
- Oversee a collaborative design process for digital products/services, incorporating input from various portfolios to create a scalable and robust design system that enhances the brand. Lead a multidisciplinary team to evolve this system.
- Customer Experience Mapping:
- Implement and manage techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify and address customer pain points, improving overall customer interactions.
- Internal Client Relationship Management:
- Foster and maintain relationships with internal clients, acting as a trusted business partner. Manage the deployment of internal and/or external resources to support the delivery of business strategies and plans.
- Product and Solution Development:
- Oversee the definition, development, and delivery of key products or services within the product development program, ensuring alignment with customer needs.
- Improvement / Innovation:
- Identify and implement improvements in existing business practices, and manage projects or work streams within the organization’s change management program, with guidance from senior colleagues.
- Personal Capability Building:
- Serve as a subject matter expert in specific technology, policy, regulation, or operational management areas. Stay updated on current and emerging technologies and industry best practices through professional development.
- Building Capability:
- Enhance your own capabilities and those of your direct reports within the existing development framework. Provide specialized training or coaching to others across the organization.
- Recommendations:
- Suggest changes to policies, processes, standards, and practices to improve operational support.
- Customer Needs/Experience Research:
- Lead customer research projects, collecting and analyzing data to understand customer segments, trends, needs, and expectations.
- Customer Experiences Implementation:
- Design and manage the implementation of initiatives, tools, and processes to enhance customer experiences.
- Performance Management:
- Monitor team performance, allocate tasks, review progress, and take corrective action as needed. Contribute to formal performance management and appraisals.
Competencies:
- Balances Stakeholders:
- Effectively balance and anticipate the needs of multiple stakeholders, fostering an environment of high ethical standards and cultural sensitivity.
- Manages Complexity:
- Navigate complex and ambiguous situations by asking insightful questions and enriching analyses.
- Decision Quality:
- Make timely, effective decisions, ensuring compliance with policies and standards. Integrate analysis and experience to make informed decisions.
- Cultivates Innovation:
- Encourage and support creative ideas, fostering a collaborative environment to develop new solutions.
- Drives Results:
- Achieve outstanding outcomes by emphasizing urgency and challenging unproductive behaviours.
- Action Oriented:
- Approach new opportunities and challenges with high energy and enthusiasm, encouraging others to do the same.
- Nimble Learning:
- Learn from successes and failures, promoting experimentation to find the best solutions.
- Ensures Accountability:
- Hold yourself and others accountable for meeting commitments, tracking performance, and learning from feedback.
- Interpersonal Savvy:
- Build rapport and maintain productive relationships with diverse groups, showing tact and sensitivity in difficult situations.
- Being Resilient:
- Maintain composure in crises, using hardships as opportunities for growth and learning.
- Business Insight:
- Apply business knowledge to drive organizational goals, sharing industry insights with the team.
- Directs Work:
- Provide direction, delegate tasks, and remove obstacles to ensure work gets done efficiently.
Skills:
- Interaction Design, Prototyping, Information Architecture:
- Apply comprehensive knowledge, act independently, and provide guidance and training to others.
- Computer Skills:
- Support business processes using standard office equipment and software, providing training to others. Proficient in Microsoft Office and design tools like Adobe Suite, Zeplin, Figma, Sketch, InVision, Axure, and Miro.
- Assessment:
- Analyze data from multiple sources to draw conclusions and make recommendations, providing guidance to others.
- Verbal and Written Communication:
- Use clear and effective communication skills to express ideas and formulate plans, providing training to others.
- Market Research and Analysis:
- Conduct research and analysis to understand market conditions and facilitate the success of brands, products, or services.
- Planning and Organising:
- Plan, organize, prioritize, and oversee activities to meet business objectives efficiently, providing guidance and training to others.
Qualifications:
- Matric / Grade 12 / SAQA Accredited Equivalent.
- Relevant design-related qualification (degree/diploma/certificate).
Experience:
- 5+ years of UX/UI design experience.
- Experience in the Financial Services industry preferred.
- At least 1 year of supervisory experience.
Web Design Project Manager
Posted 7 days ago
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Job Description
Our client a premier Webflow design and development agency, seeks a Website Project Manager to oversee web-related projects. Collaborating closely with our creative and development teams, you will manage the design and launch of websites, and partner with clients on their ongoing maintenance and optimization. This client-facing role requires fluent English and a professional demeanor.
Responsibilities:
Partner with clients to execute creative and technical website projects
Develop project timelines and oversee internal staff to ensure timely completion
Manage client communications, including emails and presentations
Track budgets and organize project information
Requirements:
3+ years of agency experience managing web design and development projects
Proficient in account and project management, establishing strong client relationships
Skilled in scoping and executing tasks with clients, designers, and developers
Strong communication skills and responsiveness, both internally and with clients
Consistent delivery of high-quality work on time and within budget
Ability to translate client requests into detailed briefs
Attention to detail to ensure quality in design and development
Strategic thinking to offer recommendations on website design and structure
Familiarity with creative domains like UX design and website content strategy
Ownership, initiative, problem-solving skills, and a high degree of personal integrity
Nice to Haves:
Experience with Webflow and Figma
Basic familiarity with HTML, CSS, JavaScript, and SEO
Knowledge of CRM platforms like HubSpot and Salesforce for website integrations
Lecturer - Module Coordinator Web Design
Posted today
Job Viewed
Job Description
Key Roles and Responsibilities:
Study material development
Oversee and manage the development or review of study guides (full or wrap-around)
Seek feedback from all stakeholders and keep a record of required changes to study guides in anticipation of the review cycle
Monitor the appropriateness of the prescribed textbook and editions
Ensure continued alignment between study guide and textbook, where applicable
Update study guides to cater for new textbook editions
Assessment
Draft all formal assessments for allocated modules
Consider internal and external pre-moderation feedback and implement changes as required
Conduct internal pre-moderation for modules in field of expertise
Conduct annual meetings with all campus lecturers to discuss the assessment strategy
Appoint suitably qualified internal and external moderators
Brief markers and moderators, and provide content support during the marking process
Mark a prescribed minimum number of assessments to fine tune marking guideline/memorandum
Consider markers' reports and decide on appropriate action
Consider moderators' reports and decide on appropriate action, in consultation with campus lecturers, HOS and subject coordinator (if any)
Conduct post-assessment meetings with all campus lecturers to reflect on success/concerns with assessments
Consider and analyse cross-campus success rates
Sign off on assessment results
Actively participate in the investigation/management of Red/Fire module status
Learning Journey Design
Conduct research in the field of expertise and/or learning design in the field of expertise
Attend both internal and external training sessions, workshops, and conferences to enhance skills in module design and assessment
Stay informed about emerging trends in higher education and instructional methodologies
Engage with industry, professional networks and associations to enhance collaboration and knowledge sharing
Actively collaborate with campus lecturers to continuously enhance the learning journey
LMS course environment
Design and draft materials needed for the course environment (announcements, etc.)
Populate and maintain the Canvas Blueprint course environment for modules owned
Lecturer and student support
Develop and deliver at least two lectures per module per semester for CL students, online live
Record at least two online lectures for DL students per semester per module
Deliver guest lectures in the field of expertise on STADIO modules as appropriate
Research and Professional Development
Conduct research in the field of expertise and/or learning design in the field of expertise
Attend both internal and external training sessions, workshops, and conferences to enhance skills in module design and assessment
Stay informed about emerging trends in higher education and instructional methodologies
Engage with industry, professional networks and associations to enhance collaboration and knowledge sharing
REQUIREMENTS
Minimum Requirements and Qualifications
Master's degree in web design and development or related IT discipline .
At least 5 years' Higher Education experience in Web Design
Expertise in Creative Adobe tools, Figma .
Key Attributes:
Strong applied focus with the ability to keep curricula aligned with evolving technologies.
Industry engagement to ensure teaching reflects current frameworks and platforms.
Ability to mentor staff in project-based and practical teaching approaches.
Commitment to preparing students for immediate employability in web development.
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Graphic / Front End Web Design
Posted today
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Job Description
- Application Deadline: 5 September 2025
- Job Location: Johannesburg, Gauteng
- Job Title: Graphic / Front End Web Design
- Salary Offer: R24,000
- Education Level: Diploma
- Job Level: Intermediate
- Minimum Experience: 3 - 5 Years
We're seeking a Graphic & Front-End Designer to join our team — a hybrid creative and technical role combining digital design with front-end development.
Reporting to the Graphic Design Manager, you'll be responsible for designing, building, and maintaining responsive, visually appealing, and user-friendly web applications.
This role requires someone who can translate creative concepts into functional digital experiences while ensuring technical quality, cross-browser compatibility, and alignment with brand and business objectives.
You'll work closely with designers, developers, and product managers to bring ideas to life, balancing creativity with technical expertise to deliver seamless user experiences.
Reports to the Graphic Design Manager.
Salary: R24 000 per month.
Requirements:
- 3+ years' experience in front-end design and development
- Proficient in HTML, CSS, SCSS, Bootstrap, and JavaScript
- Knowledge of Typescript for interactive and dynamic web elements
- Strong UI/UX design skills and proven ability to deliver intuitive user interfaces
- Experience with Adobe XD, Photoshop, Illustrator, and InDesign for prototyping and wireframing
- Skilled in browser developer tools for debugging and optimization
- Basic understanding of SQL and relational databases for dynamic content integration
- Ability to deliver responsive, cross-browser compatible designs
- Strong communication and collaboration skills to engage with cross-functional teams
Duties and Responsibilities:
- Develop and maintain responsive web applications that deliver excellent user experiences across all devices Translate design concepts into fully functional web pages using HTML, CSS, JavaScript, and other front-end technologies
- Apply UI/UX principles to enhance usability, accessibility, and aesthetics
- Test and optimize websites for cross-browser and cross-device compatibility
- Collaborate with developers to integrate front-end code with back-end systems and databases
- Implement client-side features including layout adjustments, interactivity, and animations
- Debug and resolve front-end issues, ensuring stability and performance through regular updates
- Create prototypes and wireframes to support the design and development process
- Engage with internal stakeholders to ensure project requirements are met and design integrity is maintained
Lecturer - Module Coordinator Web Design
Posted 12 days ago
Job Viewed
Job Description
Key Roles and Responsibilities:
Study material development
- Oversee and manage the development or review of study guides (full or wrap-around)
- Seek feedback from all stakeholders and keep a record of required changes to study guides in anticipation of the review cycle
- Monitor the appropriateness of the prescribed textbook and editions
- Ensure continued alignment between study guide and textbook, where applicable
- Update study guides to cater for new textbook editions
Assessment
- Draft all formal assessments for allocated modules
- Consider internal and external pre-moderation feedback and implement changes as required
- Conduct internal pre-moderation for modules in field of expertise
- Conduct annual meetings with all campus lecturers to discuss the assessment strategy
- Appoint suitably qualified internal and external moderators
- Brief markers and moderators, and provide content support during the marking process
- Mark a prescribed minimum number of assessments (+- 3) to fine tune marking guideline/memorandum
- Consider markers’ reports and decide on appropriate action
- Consider moderators’ reports and decide on appropriate action, in consultation with campus lecturers, HOS and subject coordinator (if any)
- Conduct post-assessment meetings with all campus lecturers to reflect on success/concerns with assessments
- Consider and analyse cross-campus success rates
- Sign off on assessment results
- Actively participate in the investigation/management of Red/Fire module status
Learning Journey Design
- Conduct research in the field of expertise and/or learning design in the field of expertise
- Attend both internal and external training sessions, workshops, and conferences to enhance skills in module design and assessment
- Stay informed about emerging trends in higher education and instructional methodologies
- Engage with industry, professional networks and associations to enhance collaboration and knowledge sharing
- Actively collaborate with campus lecturers to continuously enhance the learning journey
LMS course environment
- Design and draft materials needed for the course environment (announcements, etc.)
- Populate and maintain the Canvas Blueprint course environment for modules owned
Lecturer and student support
- Develop and deliver at least two lectures per module per semester for CL students, online live
- Record at least two online lectures for DL students per semester per module
- Deliver guest lectures in the field of expertise on STADIO modules as appropriate
Research and Professional Development
- Conduct research in the field of expertise and/or learning design in the field of expertise
- Attend both internal and external training sessions, workshops, and conferences to enhance skills in module design and assessment
- Stay informed about emerging trends in higher education and instructional methodologies
- Engage with industry, professional networks and associations to enhance collaboration and knowledge sharing
REQUIREMENTS
Minimum Requirements and Qualifications
- Master’s degree in web design and development or related IT discipline .
- At least 5 years’ Higher Education experience in Web Design
- Expertise in Creative Adobe tools, Figma .
Key Attributes:
- Strong applied focus with the ability to keep curricula aligned with evolving technologies.
- Industry engagement to ensure teaching reflects current frameworks and platforms.
- Ability to mentor staff in project-based and practical teaching approaches.
- Commitment to preparing students for immediate employability in web development.
User Experience Researcher
Posted today
Job Viewed
Job Description
Overview
Shape the Future of Service Excellence with Ten. Ten is on a mission to become the most trusted service business in the world, serving the world's leading private banks, premium financial services and luxury brands globally. We help corporate clients acquire, engage, and retain affluent customers or valued employees, driving critical metrics such as revenue growth and net promoter score, and supporting digital transformation initiatives. Millions of individuals worldwide access Ten’s services across lifestyle, travel, dining and entertainment, unlocking seamless, curated experiences.
We’re profitable, ambitious, and scaling fast. As the first B Corp listed on the London Stock Exchange, we’re setting the standard for sustainable growth and technology, including AI-driven innovation.
About the roleWe’re looking for a User Experience Researcher to join our growing Product Design team, helping us deeply understand the people at the heart of our work, from members using our discovery and booking platforms to Lifestyle Managers using internal tools like Ten MAID.
This pivotal role shapes how we identify user needs, validate ideas, and build experiences that are intuitive and impactful. You’ll work closely with designers, product managers, and stakeholders across the business to embed research into everything we do.
Key Responsibilities- Plan and conduct qualitative and quantitative research across member-facing products and internal tools (e.g., Ten MAID).
- Turn research findings into clear, actionable insights that inform product strategy, prioritisation, and design.
- Collaborate with product managers, designers, and engineers to frame problems, validate concepts, and refine solutions.
- Build strong relationships with stakeholders to advocate for a user-first mindset.
- Develop and maintain research artefacts, including personas, journey maps, and experience principles.
- Champion inclusive, ethical research practices and upskill the broader product and design teams in lightweight methods.
- Shape and evolve our approach to discovery, continuous research, and insight-sharing.
As our first dedicated research hire, you’ll help establish and scale our research practice, making a tangible difference to the products we ship and the people we serve.
Essential requirements- Proven experience as a user researcher in a product or design team, ideally across both B2C and internal tools.
- Skilled in a wide range of research methods such as interviews, usability testing, diary studies, surveys, data analysis, and selecting the right approach for each need.
- A practical, hands-on mindset with the ability to work autonomously but collaboratively.
- Excellent communication and storytelling skills to bring the voice of the user to varied audiences.
- Comfortable navigating ambiguity and complexity, with a desire to illuminate challenges.
- Confident partnering with senior stakeholders and making a clear case for evidence-led decisions.
- Fluent in English.
- Experience with tools such as Airtable, Jira, Confluence, etc.
- Location: Cape Town, South Africa.
- Hybrid arrangement: at least 2 days per week in the office.
- Secure home office at your confirmed address, free from background noise or distractions.
- Minimum internet speeds will be checked during recruitment and onboarding. An office is available as an alternative.
We value our people with a culture of recognition and reward, including regular appraisals and the Extra Mile Awards. We support development and encourage employees to align their aspirations with their career at Ten.
- Competitive salary, depending on experience.
- Hybrid working (home and office).
- Paid time off, including a paid day each year to volunteer.
- One month paid Sabbatical after every 5 years of service.
- Remote working holidays to Travel and Work anywhere in the world.
- Employee discounts on travel and entertainment.
- Inclusive, diverse team with genuine career opportunities.
We encourage diverse philosophies, cultures, and experiences. We are dedicated to creating an inclusive work environment. Hiring, promotion, discipline, or termination decisions are based on merit, competence, performance, and business needs.
Seniority level- Associate
- Full-time
- Information Technology
- Travel Arrangements
Referrals increase your chances of interviewing at Ten Lifestyle Group.
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