27 Trend Analysis jobs in South Africa
Manager Of Market Research Remote
Posted 6 days ago
Job Viewed
Job Description
The Client Success Managers play a critical role in ensuring high client satisfaction as they adopt and scale with our clients' software product(s). In partnership with clients' Sales Account Managers, the Client Success team owns the client experience starting at the pre-sale demo, pilot and initial onboarding phase, through to adoption, full utilization and renewal/expansion. This specific role will focus on supporting the Client Success of the Research Defender suite of products, with a long term vision of expanding the scope of the role to other software products. This is an individual contributor role reporting to VP, Client Success.
Duties & ResponsibilitiesWhat you will do:
- Partner with Client Success Team leadership to execute the overall vision, strategic, and tactical plans for the Client Success department in order to meet company revenue targets.
- Develop and continuously maintain engaging API Documentation and other product training materials to facilitate onboarding and adoption of new products and releases.
- Drive rapid platform utilization by effectively onboarding new clients through delivery and training services, self-serve content, and hands-on product support.
- Conduct pre-sales demos as needed, manage pilot cycles, and onboard new clients, while partnering with Sales account managers to understand clients’ businesses, and how our clients' products add value.
- Partner with our clients' internal resources to proactively identify and resolve client pain points that put client loyalty and retention at risk.
- Serve as a liaison between our clients' software and their Product Management team by regularly sharing client feedback and priorities.
- Build and maintain an effective and efficient level 1 software support function to address client concerns with potential product errors.
- 2-4+ years of excellence in client-facing project management work in the market research industry.
- Prior experience, or willingness to learn, sales-related skills that overlap with Client Success; including sales cycle management, sales-techniques like upselling, contract renewals, etc.
- Ability to convey enthusiasm for solving customer issues, conveying product-related knowledge and expertise.
- Exceptional organizational awareness, emotional intelligence, and written/verbal communication.
- Proven experience building and maintaining strong relationships with stakeholders at all levels of seniority and experience, within and outside of the company.
- Being coachable, taking extreme ownership, and trusting the process.
- Strong problem-solving skills and ability to think critically and on your feet.
- Fluency in business English, with a wide knowledge of various professional terms from different industries.
- Polished, succinct, and grammatically correct written communication skills.
- An at-home fiber internet connection with a minimum speed of 20 Mbps is a requirement of the position.
- Experience working in popular online survey software tools like Qualtrics, Decipher, Confirmit, Alchemer, etc.
- Experience working with API services/products, tools and documentation.
- SQL Experience.
Senior Market Research Analyst (Remote)
Posted 10 days ago
Job Viewed
Job Description
We need a senior experienced market/company research analyst, with 4 to 6 years hand-on market research experience, to (a) research travel, finance, and technology trends/companies and (b) present the information in an efficient and effective report.
The Opportunity
We are looking for somebody who can dig until they find that one piece of information we need to know that others missed.
In this role, you will bring your intellectual curiosity, entrepreneurial mindset, and analytical ability to research initiatives that help answer important strategic questions around travel venture capital investments. Your research contributes to the evaluation of travel investments.
If you’re passionate about qualitative and quantitative research; if you possess a natural ability to visualize data and bring it to life through storytelling; if you geek out on travel industry – this opportunity is for you.
Opportunity Description
Research can be analyzing one company versus another, overall trends within a particular sector or country, a deep dive on one company and its product/service/company, reviewing reports, perusing other research reports, and more.
To research companies we have or will invest including deep diving on the company itself, their competitors, their earlier funding round and investments, who their prior investors are, various background research (LinkedIn profiles, social media), who are their direct and indirect competitors, and other valuable data points.
For example, a company seeking investment may suggest five companies in the 'vacation rental space,' but research shows there are 15 of them; you would see who they are, their market size, areas of focus, industry leading or anomaly data points and mainstream and lesser known facts.
For example, we need country information for an investment in Pakistan and we need to know what the latest developments are at a macro (country trends, growth opportunities, key sectors.) and micro level (how does government policy affect the travel industry, what are the growth drivers for the online travel agency space). Collectively these and other data points affect our current or upcoming investments.
Research data requires deep diving into company, media releases, trade associations, government organizations, tourism boards, company & industry news sources, and other quantitative and qualitative data sources.
Qualifications
4 to 7 years or more experience at recognized finance, travel industry, research or consulting company with demonstrated skills on market research.
Fluency with finding the latest financial information, management discussions, updates, and other information that gets overlooked in articles/media reports, is strongly preferred.
Must be able to thoroughly research the particular sector, competition, trends (real estate, financial, sales, etc.), any country regulations or restrictions regarding the company's product, and be determined to find that nugget of confidential information deep within internet files.
Ability to present data in a visually appealing, efficient and effective manner for CXO level external parties, Partners and for co-investors. Able to create a visually appealing, structured research reports with supporting charts, quotes, information, and verified data from qualified, relevant sources.
Must be available to work during GMT+2 friendly business hours.
Have strong written and verbal communication skills with spoken and written English.
Compensation
Competitive (vs home country salaries) while working in a tight knit, intellectually challenging and visible position.
The company provides a variety of benefits including vacation/holiday time off plus additional 2 weeks off at the end of the year, profit sharing, personal and company travel opportunities, and career advancement.
Next Steps
If you are interested in a challenging research-oriented position exposing you to a wide breadth of use cases, Travel Capitalist Ventures is looking for you!
Applications are exclusively received online directly to Travel Capitalist Ventures.
The company strictly does not work with recruiters.
#J-18808-LjbffrSenior Market Research Analyst - Telco
Posted 10 days ago
Job Viewed
Job Description
Come join IDC, the premier global technology market research firm, recognized by the Institute for Industry Analyst Relations (IIAR) as the Analyst Firm of the Year – Global 2023 for delivering critical, timely insights around the world, when our customers faced unprecedented challenges.
Data is increasingly at the core of all strategic decisions, and we are committed to using IDC's world-class knowledge base to provide our customers with innovative insights leveraging both off-the-shelf and tailor-made solutions.
The Verticals Team of IDC Data & Analytics Unit in META is looking for a Senior Research Analyst to support the expansion of its telecom research across META and globally. The focus of the role is around both ongoing syndicated and custom research. The senior analyst will be required to contribute to IDC’s data and analytics products.
Responsibilities
- Collecting data and developing analysis on telecom market spending and business segments to support IDC tracker products within the META region and globally.
- Delivering both quantitative and qualitative research on telecom market with a special focus on both core telecom and ICT / adjacent services.
- Taking full ownership of IDC tracker product(s) and timely delivery of those with impeccable quality.
- Should be willing to travel for business purposes.
- Supporting specific custom consulting projects, based on IDC data and analysis and on desk research from varied publicly available sources, by building data models to meet client needs, or to capture telecom market behavior and trends. Collaborating with IDC research and consulting teams to ensure successful outcome of consulting projects.
- Elaborating written descriptions, charts, presentations, or marketing material from the analysis and present them in webinars, to clients, or at IDC events.
- Developing strong relationships with telecom operators and ICT vendors and improve the visibility and relevance of IDC's research in META and globally.
- Closely collaborating with IDC sales and consultants to help drive business development.
This position calls for someone with experience or interest in working with telecom market research, management consulting, or market intelligence domains, with a good understanding of the broader ICT ecosystem and good exposure to key industry issues and technology developments.She / he has experience in managing datasets, developing sophisticated market models, and formal report writing skills. This role has a data-oriented bias so good data skills will be crucial for the position.
Qualifications
- Strong analytical and data modelling skills. The candidate must possess strong desk research and primary research skills with a strong attitude to identify key business trends based on qualitative analysis.
- At least 3-4 years' experience in telecom market research, or in relevant practice in an ICT market research or consulting firm.
- Should be able to network with people within the telecom / ICT industry and forge industry contacts.
- Outstanding data interpretation and writing skills and being able to provide meaningful recommendations.
- Good time management and planning skills, ability to conduct several projects in parallel, with complex team structures.
- Ability to articulate complex concepts in a synthetic prose.
- Extensive problem-solving skills and positive attitude.
- Advanced knowledge of MS Office packages (especially MS Excel).
- University MA / MSc degree in Business, Economics, or STEM subjects (., Science, Technology, Engineering, Mathematics).
- Professional fluency in written and oral English.
- Experience in data modelling and forecasting techniques.
- Candidates with a knowledge of Python / R and Tableau are preferred.
- Ability of data management, data visualization tools.
- Previous experience on telecom and Internet of Things projects.
- Public speaking and good interpersonal communications skills.
Senior Market Research Analyst (Remote)
Posted today
Job Viewed
Job Description
We need a senior experienced market/company research analyst, with 4 to 6 years hand-on market research experience, to (a) research travel, finance, and technology trends/companies and (b) present the information in an efficient and effective report.
The Opportunity
We are looking for somebody who can dig until they find that one piece of information we need to know that others missed.
In this role, you will bring your intellectual curiosity, entrepreneurial mindset, and analytical ability to research initiatives that help answer important strategic questions around travel venture capital investments. Your research contributes to the evaluation of travel investments.
If you’re passionate about qualitative and quantitative research; if you possess a natural ability to visualize data and bring it to life through storytelling; if you geek out on travel industry – this opportunity is for you.
Opportunity Description
Research can be analyzing one company versus another, overall trends within a particular sector or country, a deep dive on one company and its product/service/company, reviewing reports, perusing other research reports, and more.
To research companies we have or will invest including deep diving on the company itself, their competitors, their earlier funding round and investments, who their prior investors are, various background research (LinkedIn profiles, social media), who are their direct and indirect competitors, and other valuable data points.
For example, a company seeking investment may suggest five companies in the 'vacation rental space,' but research shows there are 15 of them; you would see who they are, their market size, areas of focus, industry leading or anomaly data points and mainstream and lesser known facts.
For example, we need country information for an investment in Pakistan and we need to know what the latest developments are at a macro (country trends, growth opportunities, key sectors.) and micro level (how does government policy affect the travel industry, what are the growth drivers for the online travel agency space). Collectively these and other data points affect our current or upcoming investments.
Research data requires deep diving into company, media releases, trade associations, government organizations, tourism boards, company & industry news sources, and other quantitative and qualitative data sources.
Qualifications
4 to 7 years or more experience at recognized finance, travel industry, research or consulting company with demonstrated skills on market research.
Fluency with finding the latest financial information, management discussions, updates, and other information that gets overlooked in articles/media reports, is strongly preferred.
Must be able to thoroughly research the particular sector, competition, trends (real estate, financial, sales, etc.), any country regulations or restrictions regarding the company's product, and be determined to find that nugget of confidential information deep within internet files.
Ability to present data in a visually appealing, efficient and effective manner for CXO level external parties, Partners and for co-investors. Able to create a visually appealing, structured research reports with supporting charts, quotes, information, and verified data from qualified, relevant sources.
Must be available to work during GMT+2 friendly business hours.
Have strong written and verbal communication skills with spoken and written English.
Compensation
Competitive (vs home country salaries) while working in a tight knit, intellectually challenging and visible position.
The company provides a variety of benefits including vacation/holiday time off plus additional 2 weeks off at the end of the year, profit sharing, personal and company travel opportunities, and career advancement.
Next Steps
If you are interested in a challenging research-oriented position exposing you to a wide breadth of use cases, Travel Capitalist Ventures is looking for you!
Applications are exclusively received online directly to Travel Capitalist Ventures.
The company strictly does not work with recruiters.
#J-18808-LjbffrSenior Project Manager Market Research Remote
Posted 6 days ago
Job Viewed
Job Description
Our client consists of a group of experienced industry veterans looking to revolutionize the survey data and sampling process. Their clients include the world’s top management consultancies, market research agencies, and brands. Their mission is to make their clients’ research process easier and to be a reliable, repeatable data collection partner.
The Senior Project Manager delivers quality market research projects in a way that consistently results in the highest level of client satisfaction. The Senior Project Manager is an organized, detail-oriented individual with the ability to successfully manage multiple projects from start to finish, in a fast-paced, rapidly changing environment. The Senior Project Manager will work within a team of several other project managers reporting to one of their Client Experience Managers.
The shift for this position aligns with US business hours in Central Time, which equates to 3pm - 12am SAT from March to November and 4pm - 1am SAT from November to March.
Duties & Responsibilities- Proactively lead advanced market research projects with survey programming, sample delivery, and post-field deliverables from kick-off to successful close.
- Lead all aspects of client communication during project delivery including timelines, assigning responsibilities, updates, and issue resolution.
- Exemplify exceptional customer service by understanding and successfully delivering customer requests with proactive, effective communication.
- Lead and coordinate support from internal team members and third-party partners with clear specifications, timelines, and expectations.
- Immerse yourself in our clients’ businesses, understanding their challenges, objectives, how it is performing, and how they define success.
- Partner with leadership in driving continuous improvements to the company’s operating model including the design and deployment of new technologies, processes, and revised roles.
Required
- 3+ years of excellence in client-facing project management of advanced online sample projects.
- Functional knowledge of survey platforms, such as SurveyMonkey, Decipher, or Qualtrics.
- Advanced knowledge of Microsoft Excel, including knowledge of advanced formulas, VLOOKUP, and pivot tables.
- Native-like fluency in business English, with a wide knowledge of various professional terms from different industries.
- A reliable at-home fibre internet connection with a minimum speed of 20 Mbps is a requirement of the position.
Preferred
- Knowledge of DIY sampling platforms highly preferred, and ample experience expected managing sample collection across a variety of panels and clients.
- Bachelor's degree.
Attributes
- An energetic self-starter with a proactive attitude who can learn quickly.
- Strong critical thinker with excellent time management, prioritization, and organization skills including the ability to effectively multi-task under pressure.
- Professional demeanour, excellent written and oral communication skills.
- Able to thrive in a fast-paced continuous learning, continuous improvement environment.
- Positive energy and ability to handle stress in the face of challenges.
HR Services, Recruitment & Selection.
#J-18808-LjbffrPaid Online Market Research - South Africa
Posted 10 days ago
Job Viewed
Job Description
Jr. Market Research Analyst (9 months temp role)
Posted 15 days ago
Job Viewed
Job Description
- Full-time
- Attractive salary package
- Workplace & work hours flexibility
- Structured learning and development / Mentoring program
- International environment
- Events such as International Women’s Day, Earth Day, etc.
- A growing and welcoming team with good spirit!
- EmpoWer - focusing on the engagement, mentoring, and promotion of women
- Mental Health - striving to provide a safe space for employees to discuss mental health issues in the workplace
- Unite - supporting the LGBTQI+ and ally community in the EMEA region
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at .
Avery Dennison is an equal opportunity employer.
Please let us know if we can support you with reasonable accommodationsthroughout the application process by contacting our team .
As Jr. Market Research Analyst, you will develop an in-depth knowledge of the ecosystem we are currently engaged in. You will act as a valuable resource of the European Marketing team to provide insights related to the Packaging and Label industry as well as the entire value chain. You will have opportunities to participate in projects or assignments where you can interface with different departments and the senior management.
Key Responsibilities
Deliver monthly and quarterly reports for the management team including market growth and market growth drivers, share performance, macro economic trends, market & competitive insights
Research and maintain in-depth knowledge of the the Packaging and Label industry ecosystem, including assessment of new technologies and business models
Analyze and track competitors’ strategy using financial data, annual reports, SWOT analysis, etc.
Conduct market analysis to assess new business opportunities and Avery Dennison’s positioning
Conduct market sizing (calculating TAM & SAM) and market forecast analysis
Translate market insights into relevant findings and recommendations to the commercial teams
Work cross-functionally with Sales, Marketing, Finance, Procurement, Innovation and IT to provide and consolidate insights
Deliver presentations and work in project teams where relevant
Conduct surveys and market research based on business requirements (i.e. VOC, Customer Satisfaction, content for webinars)
Handle ad-hoc assignments and spot requests/questions
Fast learner, able to take an initiative, work well under pressure and adapt quickly to changes
We are looking for candidates who are highly motivated and analytical with the following requirements;
Bachelor or Master degree in Market Research, Economics, Business Administration, or related
1-3 year(s) of experience in Strategic Marketing, Consulting or Market Research / Intelligence, or equivalent
Strong data analysis, reporting and visualization skills with an eye for details and creativity
Excellent problem solving skills
Proficiency in Google Slides & Google Sheets AND/OR Excel
Knowledge in Qualtrics, Cognos, R (other data analytics tools considered a plus)
Fluent in writing, speaking and reading in English (other languages considered a plus)
Excellent organizational and multitasking skills with a positive mindset
We offer:
Being open to every voice, every day, brings our value of diversity to life and makes Avery Dennison a vibrant and engaging place to be. We understand diversity and equal opportunities as enrichment for our future-oriented work. Across our diverse, global team, every voice makes us stronger. When we listen to and learn from each other, there is no limit to what we can achieve together. Each of us is unique, and we appreciate bringing together different personalities and talents.
Avery Dennison is an equal-opportunity employer. In theEMEA region , we have theseEmployee Resource Groups :
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Jr. Market Research Analyst (9 months temp role)
Posted 15 days ago
Job Viewed
Job Description
- Full-time
- Attractive salary package
- Workplace & work hours flexibility
- Structured learning and development / Mentoring program
- International environment
- Events such as International Women’s Day, Earth Day, etc.
- A growing and welcoming team with good spirit!
- EmpoWer - focusing on the engagement, mentoring, and promotion of women
- Mental Health - striving to provide a safe space for employees to discuss mental health issues in the workplace
- Unite - supporting the LGBTQI+ and ally community in the EMEA region
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at .
Avery Dennison is an equal opportunity employer.
Please let us know if we can support you with reasonable accommodationsthroughout the application process by contacting our team .
As Jr. Market Research Analyst, you will develop an in-depth knowledge of the ecosystem we are currently engaged in. You will act as a valuable resource of the European Marketing team to provide insights related to the Packaging and Label industry as well as the entire value chain. You will have opportunities to participate in projects or assignments where you can interface with different departments and the senior management.
Key Responsibilities
Deliver monthly and quarterly reports for the management team including market growth and market growth drivers, share performance, macro economic trends, market & competitive insights
Research and maintain in-depth knowledge of the the Packaging and Label industry ecosystem, including assessment of new technologies and business models
Analyze and track competitors’ strategy using financial data, annual reports, SWOT analysis, etc.
Conduct market analysis to assess new business opportunities and Avery Dennison’s positioning
Conduct market sizing (calculating TAM & SAM) and market forecast analysis
Translate market insights into relevant findings and recommendations to the commercial teams
Work cross-functionally with Sales, Marketing, Finance, Procurement, Innovation and IT to provide and consolidate insights
Deliver presentations and work in project teams where relevant
Conduct surveys and market research based on business requirements (i.e. VOC, Customer Satisfaction, content for webinars)
Handle ad-hoc assignments and spot requests/questions
Fast learner, able to take an initiative, work well under pressure and adapt quickly to changes
We are looking for candidates who are highly motivated and analytical with the following requirements;
Bachelor or Master degree in Market Research, Economics, Business Administration, or related
1-3 year(s) of experience in Strategic Marketing, Consulting or Market Research / Intelligence, or equivalent
Strong data analysis, reporting and visualization skills with an eye for details and creativity
Excellent problem solving skills
Proficiency in Google Slides & Google Sheets AND/OR Excel
Knowledge in Qualtrics, Cognos, R (other data analytics tools considered a plus)
Fluent in writing, speaking and reading in English (other languages considered a plus)
Excellent organizational and multitasking skills with a positive mindset
We offer:
Being open to every voice, every day, brings our value of diversity to life and makes Avery Dennison a vibrant and engaging place to be. We understand diversity and equal opportunities as enrichment for our future-oriented work. Across our diverse, global team, every voice makes us stronger. When we listen to and learn from each other, there is no limit to what we can achieve together. Each of us is unique, and we appreciate bringing together different personalities and talents.
Avery Dennison is an equal-opportunity employer. In theEMEA region , we have theseEmployee Resource Groups :
Client Success Manager - Market Research - US Hours R45 000.00 CTC per month
Posted 7 days ago
Job Viewed
Job Description
The Client Success Managers play a critical role in ensuring high client satisfaction as they adopt and scale with our clients' software product(s). In partnership with clients' Sales Account Managers, the Client Success team owns the client experience starting at the pre-sale demo, pilot and initial onboarding phase, through to adoption, full utilization and renewal/expansion. This specific role will focus on supporting the Client Success of the Research Defender suite of products, with a long term vision of expanding the scope of the role to other software products. This is an individual contributor role reporting to VP, Client Success.
Duties & ResponsibilitiesWhat you will do:
- Partner with Client Success Team leadership to execute the overall vision, strategic, and tactical plans for the Client Success department in order to meet company revenue targets.
- Develop and continuously maintain engaging API Documentation and other product training materials to facilitate onboarding and adoption of new products and releases.
- Drive rapid platform utilization by effectively onboarding new clients through delivery and training services, self-serve content, and hands-on product support.
- Conduct pre-sales demos as needed, manage pilot cycles, and onboard new clients, while partnering with Sales account managers to understand clients’ businesses, and how our clients' products add value.
- Partner with our clients' internal resources to proactively identify and resolve client pain points that put client loyalty and retention at risk.
- Serve as a liaison between our clients' software and their Product Management team by regularly sharing client feedback and priorities.
- Build and maintain an effective and efficient level 1 software support function to address client concerns with potential product errors.
- 2-4+ years of excellence in client-facing project management work in the market research industry.
- Prior experience, or willingness to learn, sales-related skills that overlap with Client Success; including sales cycle management, sales techniques like upselling, contract renewals, etc.
- Ability to convey enthusiasm for solving customer issues, conveying product-related knowledge and expertise.
- Exceptional organizational awareness, emotional intelligence, and written/verbal communication.
- Proven experience building and maintaining strong relationships with stakeholders at all levels of seniority and experience, within and outside of the company.
- Being coachable, taking extreme ownership, and trusting the process.
- Strong problem-solving skills and ability to think critically and on your feet.
- Fluency in business English, with a wide knowledge of various professional terms from different industries.
- Polished, succinct, and grammatically correct written communication skills.
- An at-home fiber internet connection with a minimum speed of 20 Mbps is a requirement of the position.
- Experience working in popular online survey software tools like Qualtrics, Decipher, Confirmit, Alchemer, etc.
- Experience working with API services/products, tools and documentation.
- SQL Experience.
HR Services, Recruitment & Selection.
#J-18808-LjbffrStrategic Partner Analyst - Market Research - US hours R40 000.00 CTC per month
Posted 7 days ago
Job Viewed
Job Description
The Strategic Partner Analyst will play a critical role in ensuring high Supply Partner satisfaction as they adopt and scale with our clients Supply APIs and survey demand. This is an exciting opportunity to build and optimize the Supply Partner network for our client. In partnership with Sales and Product, the Supply team will own the post-sale supply partner experience from initial onboarding through optimization and scaling. We are looking for a data-driven individual with API knowledge, an analytical skill set, market research industry experience, and strong communication and relationship management skills. This position will report to the Director, Strategic Partnerships.
The shift for this position aligns with US business hours in Eastern or Central Time, which equates to 2/3pm - 11pm/12am SAT from March to November and 3/4pm - 12/1am SAT from November to March. This role is a full-time, remote position and is open to candidates who are currently authorized to work in South Africa and reside in South Africa.
Duties & Responsibilities- Partner with Supply and Business Intelligence functions to identify areas for optimization with our clients Supply Partners.
- Proactively collaborate with Research Services to identify supply gaps in our clients supply network.
- Develop and continuously maintain insightful performance reporting for Supply Partners.
- Drive rapid Supply API optimization by providing actionable feedback, maintaining high performance expectations.
- Partner with Supply Sales function to ensure high supply partner retention through strong working relationships, understanding their business, and how our clients products add value.
- Partner with company supply partners and internal resources to proactively identify and resolve supply partner pain points that put supply partner loyalty and retention at risk.
- Maintain an effective and efficient level 1 support function to address supply partner concerns with potential API errors.
- Serve as a liaison between our clients supply partners and their Product Management team regularly sharing supply partner feedback and priorities.
- Proactively send potential partner leads to Supply Sales to expand supply network.
- 1-3+ years of experience in the market research industry.
- Knowledge of DIY sampling platforms.
- Strong working knowledge of API integrations fundamentals, along with previous exposure to API integrations.
- Fluency in business English, with a wide knowledge of various professional terms from different industries.
- Polished, succinct, and grammatically correct written communication skills.
- Exceptional organizational awareness, emotional intelligence, and written/verbal communication.
- Proven experience building and maintaining strong relationships with stakeholders at all levels of seniority and experience, within and outside of the company.
- Strong passion for technology and process innovation to drive continuous improvements.
- Being coachable, taking extreme ownership, and trusting the process.
- Strong problem-solving skills and ability to think critically and on your feet.
- An at-home fibre internet connection with a minimum speed of 20 Mbps is a requirement of the position.
- Knowledge of programmatic supply methodology.
- Strong data analysis skills with experience using SQL and PowerBI.
- HR Services, Recruitment & Selection.