78 Travel Products jobs in South Africa

About Club Med

Established in 1950, Club Med is the pioneer and leader of premium all-inclusive holidays for families and active couples. Our aim is to become the most desirable lifestyle travel brand.

Club Med has been continuously innovating within the travel, lifestyle and hospitality fields over the last 75 years and now operate s close to 70 sun and snow resorts across the globe offering unique travel experiences. W e offer unparalleled experiences to customers seeking luxury, adventure, and relaxation. Our commitment to excellence and customer satisfaction is at the heart of everything we do.

Job Overview

Club Med is seeking a dynamic, results-oriented Travel Sales Agent to join our vibrant call centre team located in Johannesburg. Although this position is based in South Africa, you will be responsible for assisting travel agents from the UK, Ireland, and Scandinavian markets, with shift patterns organized to support these markets.
As a Travel Sales Agent (Indirect) at Club Med, you will be the first point of contact for travel agents, delivering expert advice, customized travel solutions, and seamless booking experiences. This role combines sales prowess with high-level customer service, requiring an in-depth understanding of our travel agents and their end customers' needs and preferences. Whether seeking a beach escape, a luxurious ski resort, or a family adventure, you will play a crucial role in realizing their requests.

Key Responsibilities

1. Promoting Club Med packages : Promote Club Med packages and offers to travel agents using various communication channels, including phone, email, WhatsApp, and more.

2. Inbound and Outbound C ontact s : Handle inbound calls and written communication from travel agents who are interested in Club Med holidays, addressing their questions, concerns and special requests. Make outbound calls to follow up on enquiries, promote special offers , support modification and strengthen relationship with travel agents.

3. Providing information : Be knowledgeable in all aspects of Club Med Terms & Conditions and Club Med resorts, including destinations, accommodation , activities, transport and pricing, to provide accurate information to travel agents and address their queries .

4 . Making Sales : Convert inquiries into sales by effectively communicating the value proposition of Club Med and persuading travel agents to make bookings while encouraging and accompanying them in using their dedicated online platform “Club Med Travel Agent” portal.

5 . Meeting Sales Targets : Aim to achieve or exceeding sales targets through effective sales techniques and relationship management.

6. Process Bookings : Assist travel agents with the booking process, ensuring all necessary information is collected accurately, internal sales tools are used correctly, processes followed and payments are processed efficiently.

7 . Upselling : Upsell additional services or amenities to travel agents, such as spa treatments, excursions, or room upgrades, to enhance customers’ holiday experience and increase revenue.

8. Customer Service : Provide excellent customer service at any stage in the booking process aligned with Club Med standards and terms and conditions.

9. Maintaining Records : Maintain accurate records of agent interactions, booking details, and sales transactions using company sales tools.

10. Continuous Learning and Improvement : Remain updated on terms and conditions, promotions, and procedures related to Club Med resorts, sales techniques and tools. Identify opportunities for booking management process improvements and provide feedback for optimization.

Education level

• Bachelor’s degree or equivalent

Experience

• Solid knowledge of the travel and tourism industry

• Experience in a similar position and sector

• Mastery of sales technics and negotiation skills

• Familiarity with ski travel is advantageous

• Knowledge of Amadeus is also beneficial

Languages

• Fluency in spoken and written English is mandatory .

Benef its

• Smartworking – W ork from home policy / 90 days per year

• 3 weeks of Club Med vacations per year under Club Med policy - after one year of seniority

• 13th cheques payable in December

• Private healthcare insurance

• Employer contribution to the Allan Gray Retirement Fund

We are seeking female ex-crew members interested in returning to land-based roles in South Africa.

Position Summary:

A leading leisure, travel, and tourism company is looking for a dynamic, customer-oriented Travel Consultant. Responsibilities include providing exceptional service, creating bespoke travel itineraries, booking all trip components, achieving sales targets, and contributing to overall profitability. Ideal candidates will have a passion for travel, excellent communication skills, and the ability to work under pressure.

Responsibilities:

• Build and maintain strong customer relationships to ensure repeat business and referrals.
• Design and sell customized travel itineraries based on individual preferences and budgets.
• Offer expert advice on destinations, visas, and travel insurance.
• Maximize sales through upselling, cross-selling, and promoting preferred partners.
• Maintain accurate records using the company's operational systems.
• Handle customer complaints and queries professionally and efficiently.
• Stay updated on industry trends.

Key Requirements:

• Minimum age: 21 years.
• Clear criminal record.
• No chronic medication and a clear medical history.
• At least 1 year of experience in a sales and target-driven role.
• Excellent written and verbal communication skills.
• Strong sales and customer service skills.
• Ability to work under pressure and meet deadlines.
• Proficiency in reservation systems; experience with Amadeus is advantageous.
• Availability to work weekends and public holidays on a roster basis.
• Employment in line with our employment equity obligations.

Additional Information:

• Work in a vibrant, culture-centric environment with opportunities for growth.
• Enjoy a monthly salary plus a lucrative commission structure with unlimited earning potential.

Areas of Operation:

Somerset Cape Town | Cape Gate Cape Town

We are seeking female ex-crew members interested in returning to land-based roles in South Africa.

Position Summary:

A leading leisure, travel, and tourism company is looking for a dynamic, customer-oriented Travel Consultant. Responsibilities include providing exceptional service, creating bespoke travel itineraries, booking all trip components, achieving sales targets, and contributing to overall profitability. Ideal candidates will have a passion for travel, excellent communication skills, and the ability to work under pressure.

Responsibilities:

• Build and maintain strong customer relationships to ensure repeat business and referrals.
• Design and sell customized travel itineraries based on individual preferences and budgets.
• Offer expert advice on destinations, visas, and travel insurance.
• Maximize sales through upselling, cross-selling, and promoting preferred partners.
• Maintain accurate records using the company's operational systems.
• Handle customer complaints and queries professionally and efficiently.
• Stay updated on industry trends.

Key Requirements:

• Minimum age: 21 years.
• Clear criminal record.
• No chronic medication and a clear medical history.
• At least 1 year of experience in a sales and target-driven role.
• Excellent written and verbal communication skills.
• Strong sales and customer service skills.
• Ability to work under pressure and meet deadlines.
• Proficiency in reservation systems; experience with Amadeus is advantageous.
• Availability to work weekends and public holidays on a roster basis.
• Employment in line with our employment equity obligations.

Additional Information:

• Work in a vibrant, culture-centric environment with opportunities for growth.
• Enjoy a monthly salary plus a lucrative commission structure with unlimited earning potential.

Areas of Operation:

Somerset Cape Town | Cape Gate Cape Town

• Min 3 - 5 years in a travel related role
• Good overall knowledge on the travel market throughout Africa
• Exceptional written and verbal English skills
• Ability to multi-task and manage emergencies effectively
• Exceptional attention to detail and highly organized
• High level of creativity and the ability to think outside of the box
• Great interpersonal and customer service skills
• Proactive and self-driven individual
• Excellent knowledge on industry trends and latest locations

• Maintaining relationships with international agents
• Stay on top of quotations and administration
• Preparation of proposals and timely responses to briefs
• Planning and development of new products and programs
• Effective financial management
• Revenue control
• Representing company at dinners, study tours and meet and greets
• Developing new initiatives
• Conducting regular quality assurance to ensure standards are maintained

• Matric
• Tourism or Travel Degree / Diploma is beneficial, but not essential
• High attention to detail
• Excellent organizational skills
• Good general knowledge on African destinations and tourism products
• Willingness to learn
• Team player
• Excellent customer service skills
• Ability to follow instructions

• Matric
• Proficiency in Microsoft Office Word and Excel
• Experience with Reservations Systems such as Amadeus (Non-Negotiable)
• Minimum 1 years experience in the Travel Industry
• Experience with face-to-face client interactions

• Build and maintain strong relationships with customers to ensure repeat business and referrals
• Design and sell customized travel itineraries to meet individual travel preferences
• Provide expert advice on travel destinations
• Maximize sales opportunities

• The office is open from 8:00 AM to 8:00 PM, Monday to Sunday. Once fully operational, the successful candidate will be rostered to work shifts within these hours. Initially, the working hours will be 8:30 AM to 5:00 PM, Monday to Friday.

• Matric
• Proficiency in Microsoft Office Word and Excel
• Experience with Reservations Systems such as Amadeus (Non-Negotiable)
• Minimum 1 years experience in the Travel Industry
• Experience with face-to-face client interactions

• Build and maintain strong relationships with customers to ensure repeat business and referrals
• Design and sell customized travel itineraries to meet individual travel preferences
• Provide expert advice on travel destinations
• Maximize sales opportunities

• The office is open from 8:00 AM to 8:00 PM, Monday to Sunday. Once fully operational, the successful candidate will be rostered to work shifts within these hours. Initially, the working hours will be 8:30 AM to 5:00 PM, Monday to Friday.

• Matric
• Proficiency in Microsoft Office Word and Excel
• Experience with Reservations Systems such as Amadeus (Non-Negotiable)
• Minimum 1 years experience in the Travel Industry
• Experience with face-to-face client interactions

• Build and maintain strong relationships with customers to ensure repeat business and referrals
• Design and sell customized travel itineraries to meet individual travel preferences
• Provide expert advice on travel destinations
• Maximize sales opportunities

• The office is open from 8:00 AM to 8:00 PM, Monday to Sunday. Once fully operational, the successful candidate will be rostered to work shifts within these hours. Initially, the working hours will be 8:30 AM to 5:00 PM, Monday to Friday.

• Min 5 - 10 years in a travel-related role
• Comprehensive knowledge on destination travel throughout Africa
• True destination "insider" with knowledge on all the secret spots
• Exceptional written and verbal English skills
• Ability to multi-task and manage emergencies effectively
• Exceptional attention to detail and highly organized
• High level of creativity and the ability to think outside of the box
• Great interpersonal and customer service skills
• Highly presentable and trustworthy
• Ability to think strategically
• Ability to work under pressure
• Proactive and self-driven individual
• Excellent knowledge on industry trends and latest locations

• Maintaining relationships with international agents
• Stay on top of quotations and administration
• Preparation of proposals and timely responses to briefs
• Planning and development of new products and programs
• Effective financial management
• Revenue control
• Representing company at dinners, study tours and meet and greets
• Developing new initiatives
• Conducting regular quality assurance to ensure standards are maintained