21 Travel Management jobs in South Africa
Travel Operations Agent - Operations OneTeam
Posted 11 days ago
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Job Description
Our Group Operations Division is looking for additional Travel Operations Agents for the Customer Support Team , which is known as One Team!
(These roles are planned to be based in Gardens - Cape Town (South Africa))
About the Role
The Travel Operations Agent serves as the first point of contact for customers, addressing queries via telephonic and written channels. The role focuses on achieving first-contact resolution for issues such as ticketing, booking changes, cancellations, schedule adjustments, and other travel-related inquiries via telephone, email and chat functions. This position requires delivering exceptional customer service, maintaining high-quality standards, and ensuring error-free task completion.
Key Responsibilities:
- Customer Experience:
- Resolve customer queries through various channels within SLA.
- Collaborate with suppliers to offer the best solutions.
- Adhere to service quality and quantity standards.
- Quality Assurance:
- Meet team QA scorecard targets.
- Ensure accuracy in ticketing, amendments, cancellations, and fare rule compliance.
- Maintain and improve supplier relationships.
- Productivity:
- Action bookings in operations queues within SLA.
- Process payments and reissue tickets accurately.
- Error Management:
- Minimise errors by adhering to airline rules for domestic and international bookings.
- Ad Hoc Support:
- Assist with operational tasks as needed.
Job Requirements:
Qualification & Experience:
- At minimum High School completion qualification, Grade 12/NQF4/A-level or equivalent qualification/experience
- Relevant tertiary qualifications beneficial
- Customer service experience across multiple channels.
- Strong knowledge of fares, calculations, and Travelstart systems/policies.
- Proficiency in Amadeus or other GDS systems
- At least 2 years of travel industry experience.
Personal Competencies:
- Attention to detail, accuracy, and diligence.
- Effective time management and multitasking abilities.
- Self-motivation with a proactive and adaptable approach.
- Strong teamwork and problem-solving skills
This role is suited for a detail-orientated professional dedicated to delivering exceptional customer experiences while ensuring operational efficiency.
About the team
The One Team serves to support the Group Travel Operations, handling customer enquiries and interactions and any other task assigned to facilitate efficient service to our clients across multiple regions and brands in concluding the fulfilment and support of the purchased air travel supported in the In-house system called TCC.
#J-18808-LjbffrTravel operations agent - operations oneteam
Posted today
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Swedish speaking Travel Support Agent
Posted 358 days ago
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Calling all young, Swedish speaking wanderlusts! Are you ready to turn your language skills into a ticket to an exciting new adventure? A leading travel company are looking for a Swedish speaking Travel Support Agent to join their team in Johannesburg, South Africa . They need a travel enthusiast who will help their Swedish speaking clients plan the trip of a lifetime! Does this job sound like the perfect challenge for you? Keep reading!
Your key job responsibilities as the Swedish speaking Travel Support Agent in Johannesburg, South Africa will include:
Respond to customer inquiries via phone and emailProvide accurate and timely information about our travel products and servicesAssist customers with booking and planning their tripsBuild and maintain positive relationships with customersRequirementsRequirements for this Swedish speaking Travel Support Agent job in Johannesburg, South Africa :
Fluency in Swedish and EnglishStrong communication and customer service skillsPassion for travel and helping others plan their dream vacationsPositive attitude and desire to learn and growIf you meet the above requirements for this Swedish speaking Travel Support Agent job in Johannesburg, South Africa , we would love to hear from you! Please send your CV through today!
Travel Sales Agent (Call Center) – Indirect
Posted 21 days ago
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Job Description
About Club Med
Established in 1950, Club Med is the pioneer and leader of premium all-inclusive holidays for families and active couples. Our aim is to become the most desirable lifestyle travel brand.
Club Med has been continuously innovating within the travel, lifestyle and hospitality fields over the last 75 years and now operate s close to 70 sun and snow resorts across the globe offering unique travel experiences. W e offer unparalleled experiences to customers seeking luxury, adventure, and relaxation. Our commitment to excellence and customer satisfaction is at the heart of everything we do.
Job Overview
Club Med is seeking a dynamic, results-oriented Travel Sales Agent to join our vibrant call centre team located in Johannesburg. Although this position is based in South Africa, you will be responsible for assisting travel agents from the UK, Ireland, and Scandinavian markets, with shift patterns organized to support these markets.
As a Travel Sales Agent (Indirect) at Club Med, you will be the first point of contact for travel agents, delivering expert advice, customized travel solutions, and seamless booking experiences. This role combines sales prowess with high-level customer service, requiring an in-depth understanding of our travel agents and their end customers' needs and preferences. Whether seeking a beach escape, a luxurious ski resort, or a family adventure, you will play a crucial role in realizing their requests.
Key Responsibilities
1. Promoting Club Med packages : Promote Club Med packages and offers to travel agents using various communication channels, including phone, email, WhatsApp, and more.
2. Inbound and Outbound C ontact s : Handle inbound calls and written communication from travel agents who are interested in Club Med holidays, addressing their questions, concerns and special requests. Make outbound calls to follow up on enquiries, promote special offers , support modification and strengthen relationship with travel agents.
3. Providing information : Be knowledgeable in all aspects of Club Med Terms & Conditions and Club Med resorts, including destinations, accommodation , activities, transport and pricing, to provide accurate information to travel agents and address their queries .
4 . Making Sales : Convert inquiries into sales by effectively communicating the value proposition of Club Med and persuading travel agents to make bookings while encouraging and accompanying them in using their dedicated online platform “Club Med Travel Agent” portal.
5 . Meeting Sales Targets : Aim to achieve or exceeding sales targets through effective sales techniques and relationship management.
6. Process Bookings : Assist travel agents with the booking process, ensuring all necessary information is collected accurately, internal sales tools are used correctly, processes followed and payments are processed efficiently.
7 . Upselling : Upsell additional services or amenities to travel agents, such as spa treatments, excursions, or room upgrades, to enhance customers’ holiday experience and increase revenue.
8. Customer Service : Provide excellent customer service at any stage in the booking process aligned with Club Med standards and terms and conditions.
9. Maintaining Records : Maintain accurate records of agent interactions, booking details, and sales transactions using company sales tools.
10. Continuous Learning and Improvement : Remain updated on terms and conditions, promotions, and procedures related to Club Med resorts, sales techniques and tools. Identify opportunities for booking management process improvements and provide feedback for optimization.
Education level
Bachelor’s degree or equivalent
Experience
Solid knowledge of the travel and tourism industry
Experience in a similar position and sector
Mastery of sales technics and negotiation skills
Familiarity with ski travel is advantageous
Knowledge of Amadeus is also beneficial
Languages
Fluency in spoken and written English is mandatory .
Benef its
Smartworking – W ork from home policy / 90 days per year
3 weeks of Club Med vacations per year under Club Med policy - after one year of seniority
13th cheques payable in December
Private healthcare insurance
Employer contribution to the Allan Gray Retirement Fund
Travel Sales Agent (Call Center) – Indirect
Posted 23 days ago
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Job Description
About Club Med
Established in 1950, Club Med is the pioneer and leader of premium all-inclusive holidays for families and active couples. Our aim is to become the most desirable lifestyle travel brand.
Club Med has been continuously innovating within the travel, lifestyle and hospitality fields over the last 75 years and now operate s close to 70 sun and snow resorts across the globe offering unique travel experiences. W e offer unparalleled experiences to customers seeking luxury, adventure, and relaxation. Our commitment to excellence and customer satisfaction is at the heart of everything we do.
Job Overview
Club Med is seeking a dynamic, results-oriented Travel Sales Agent to join our vibrant call centre team located in Johannesburg. Although this position is based in South Africa, you will be responsible for assisting travel agents from the UK, Ireland, and Scandinavian markets, with shift patterns organized to support these markets.
As a Travel Sales Agent (Indirect) at Club Med, you will be the first point of contact for travel agents, delivering expert advice, customized travel solutions, and seamless booking experiences. This role combines sales prowess with high-level customer service, requiring an in-depth understanding of our travel agents and their end customers' needs and preferences. Whether seeking a beach escape, a luxurious ski resort, or a family adventure, you will play a crucial role in realizing their requests.
Key Responsibilities
1. Promoting Club Med packages : Promote Club Med packages and offers to travel agents using various communication channels, including phone, email, WhatsApp, and more.
2. Inbound and Outbound C ontact s : Handle inbound calls and written communication from travel agents who are interested in Club Med holidays, addressing their questions, concerns and special requests. Make outbound calls to follow up on enquiries, promote special offers , support modification and strengthen relationship with travel agents.
3. Providing information : Be knowledgeable in all aspects of Club Med Terms & Conditions and Club Med resorts, including destinations, accommodation , activities, transport and pricing, to provide accurate information to travel agents and address their queries .
4 . Making Sales : Convert inquiries into sales by effectively communicating the value proposition of Club Med and persuading travel agents to make bookings while encouraging and accompanying them in using their dedicated online platform “Club Med Travel Agent” portal.
5 . Meeting Sales Targets : Aim to achieve or exceeding sales targets through effective sales techniques and relationship management.
6. Process Bookings : Assist travel agents with the booking process, ensuring all necessary information is collected accurately, internal sales tools are used correctly, processes followed and payments are processed efficiently.
7 . Upselling : Upsell additional services or amenities to travel agents, such as spa treatments, excursions, or room upgrades, to enhance customers’ holiday experience and increase revenue.
8. Customer Service : Provide excellent customer service at any stage in the booking process aligned with Club Med standards and terms and conditions.
9. Maintaining Records : Maintain accurate records of agent interactions, booking details, and sales transactions using company sales tools.
10. Continuous Learning and Improvement : Remain updated on terms and conditions, promotions, and procedures related to Club Med resorts, sales techniques and tools. Identify opportunities for booking management process improvements and provide feedback for optimization.
Education level
Bachelor’s degree or equivalent
Experience
Solid knowledge of the travel and tourism industry
Experience in a similar position and sector
Mastery of sales technics and negotiation skills
Familiarity with ski travel is advantageous
Knowledge of Amadeus is also beneficial
Languages
Fluency in spoken and written English is mandatory .
Benef its
Smartworking – W ork from home policy / 90 days per year
3 weeks of Club Med vacations per year under Club Med policy - after one year of seniority
13th cheques payable in December
Private healthcare insurance
Employer contribution to the Allan Gray Retirement Fund
Manager, Corporate Travel
Posted 13 days ago
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Job Description
Location: ZA, GP, Johannesburg, Baker Street 30
To lead, oversee and manage all aspects of corporate travel mainly for Standard Bank South Africa and support services to Africa Regions and international countries, to ensure efficient, cost-effective, and seamless travel experiences for employees. To develop and implement travel policies, negotiate with vendors, monitor and control compliance with regulations, and optimise travel processes to enhance employee satisfaction and support business objectives globally.
Qualifications- A degree in Hospitality and Tourism.
- 8-10 years of experience in providing guidance and direction to individuals and teams for the day-to-day tasks related to planning and organising activities, events, and office administration. Project management experience is a key requirement to scope, define, design, develop, test, and implement business changes. Monitor and oversee the execution of the different components and controlling resources, both people and financial, to achieve specific goals within Corporate Travel is required.
- 3-4 years of procurement experience is required in order to develop, implement, monitor, and control service level agreements for various outsource providers and vendors globally. Manage operational performance and address non-performance.
- Adopting Practical Approaches
- Empowering Individuals
- Interacting with People
- Making Decisions
- Managing Tasks
- Resolving Conflict
- Taking Action
- Thinking Positively
- Upholding Standards
- Client Relationship Management
- Coaching and Mentoring Operational Practices
Manager, corporate travel
Posted today
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Senior Corporate Travel Consultant
Posted 15 days ago
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About the Role
Were seeking a seasoned Senior Corporate Travel Consultant to join our dynamic team. If you thrive in a fast-paced environment, have a passion for delivering exceptional service, and possess deep expertise in corporate travel logistics, this is your opportunity to shine.
Key Responsibilities
End-to-End Travel Management: Coordinate flights, accommodation, transport, visas, and insurance for corporate clients.
Client Advisory: Provide expert guidance on travel documents, duty of care, and travel insurance.
Compliance & SLA Adherence: Ensure all travel arrangements meet service level agreements and company standards.
Problem Solving: Handle travel disruptions and complaints with professionalism and efficiency.
Technology Use: Utilize Amadeus, Travel Port, Quick Trav, and Microsoft Office Suite to manage bookings and documentation.
Requirements
Minimum 510 years experience in a corporate travel environment.
Proficiency in Amadeus/Travel Port & Quick Trav.
Strong geographical knowledge and understanding of domestic and international fare rules.
Excellent communication skills and ability to work under pressure.
Attention to detail, deadline-driven, and a collaborative team player.
What We Offer
A supportive and professional work environment.
Opportunities to work with high-profile corporate clients.
Competitive remuneration and growth potential.
Exposure to global travel trends and innovations.
Employment Details
Employment Type:
Permanent Employment
Industry:
Hospitality and Tourism
Work space preference:
Work Onsite
Ideal work province:
Gauteng
Ideal work city:
Springs
Salary bracket:
R 0 - 0
Drivers License:
CODE B (Car)
Own car needed:
Yes
Senior Corporate Travel Consultant - Johannesburg
Posted 1 day ago
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Job Description
- Thompsons Travel (Pty) LTD has a vacancy for a dynamic Corporate Consultant in Johannesburg. You will be responsible for promoting and booking travel arrangements for corporate clients. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.
Responsibilities
- Handle and oversee all travel arrangements (air, lodgings etc.) and operations.
- Provide advice on travel documents, insurance, etc.
- Ensure service level agreements are adhered to as well as duty of care being a priority for travelers.
- Problem solving as well as following process to ensure a seamless journey for our traveler.
- Handle unforeseen problems and complaints.
Minimum Requirements
- EE Candidate
- Minimum 5-10 years in corporate travel environment
- Online proficiency and experience essential
- Working knowledge of Excel and other MS Office Applications - Outlook
- Proficiency in Amadeus/Travel Port & Quick Trav
- Good Geographical knowledge
- Sound knowledge of fares and rules for both domestic and international travel
- Ability to meet deadlines, targets and attention to detail critical
- Good communication skills and a team player
- Problem solver
Salary : Negotiable based on previous experience
Availability: To be discussed in the interview
#J-18808-LjbffrSenior Corporate Travel Consultant - Johannesburg
Posted 11 days ago
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1 week ago Be among the first 25 applicants
- Thompsons Travel (Pty) LTD has a vacancy for a dynamic Corporate Consultant in Johannesburg. You will be responsible for promoting and booking travel arrangements for corporate clients. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele
- Thompsons Travel (Pty) LTD has a vacancy for a dynamic Corporate Consultant in Johannesburg. You will be responsible for promoting and booking travel arrangements for corporate clients. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele
- Handle and oversee all travel arrangements (air, lodgings etc.) and operations
- Provide advice on travel documents, insurance, etc
- Ensure service level agreements are adhered to as well as duty of care being a priority for travelers
- Problem solving as well as following process to ensure a seamless journey for our traveler
- Handle unforeseen problems and complaints
- EE Candidate
- Minimum 5-10 years in corporate travel environment
- Online proficiency and experience essential
- Working knowledge of Excel and other MS Office Applications - Outlook
- Proficiency in Amadeus/Travel Port & Quick Trav
- Good Geographical knowledge
- Sound knowledge of fares and rules for both domestic and international travel
- Ability to meet deadlines, targets and attention to detail critical
- Good communication skills and a team player
- Problem solver
Salary : Negotiable based on previous experience
Availability: To be discussed in the interviewSeniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Consulting
- Industries IT Services and IT Consulting
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