62 Travel Insurance jobs in South Africa

Overview:

Dealing effectively with inbound calls regarding a range of products and transactions is what's involved here. A real chance to make the

most of your excellent customer service skills. You'll spend each day identifying and fulfilling a variety of needs, including bringing on

board new customers, retaining existing ones and cross-selling at every opportunity. In short, you'll provide a high-quality service and

prove that nothing is too much trouble.

Qualifications:

• Matric or NQF Level 4 - Required
• Minimum 12+ months of experience working with a Customer service/Sales process - essential
• Superior oral and written communication, presentation, and interpersonal skills.
• Travel insurance/ Health insurance and Medical insurance expereince 6+months

Responsibilities:

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Guide customers to issue resolution via phone, email, and chat channels
• Converting quotes in to sales focusing on customer retention and exceptional service at all times
• Problem-solve customer challenges and educate them on additional features or use cases for the product/service
• Advocate for customers, taking ownership of the resolution journey
• Collaborate with and support colleagues and stakeholders to evaluate ambiguous, complex situations and quickly execute decisions
• Investigate and resolve incoming customer complaints, escalating to appropriate channels accordingly
• Demonstrate strong business and strategic acumen to balance both the customer and business goals
• Respond to product inquiries and answer questions ensuring the product matches the customers' needs
• Become a product expert and understand each customer's needs to provide real, effective solutions based on customers' needs and deliver exceptional customer service
• Uphold processes and policies in support of organizational goals
• Execute against organizational SLAs for customer care
• Contribute proportionately to the team's achievement of all KPI's as set by the Team Leader
• Meet and exceed the quality standards set by the client in handling calls and ensure that all promises to our customers are fulfilled
• Balance rapidly shifting priorities through multitasking and flexibility
• Maintain positive attitude in the face of customer concerns, treating customers fairly and with respect
• Act as subject matter expert on processes, policies, and internal tools while advocating for the customer experience
• Following our Business Code of Conduct and regulatory requirements and always acting with integrity and due diligence
• Understanding customer's needs and, or, any vulnerably the customer may have to ensure each customer receives appropriate assistance in good time to ensure the customer is not disadvantaged
• Additional duties and responsibilities may be assigned based on the ever-evolving service and support our customers require.

Competencies and Specific Skills

• Drive sales through service
• Ability to build rapport with strong soft skill ability
• Excellent verbal and written communication
• Ability to collaborate with team members and develop relationships cross-functionally and remotely in a team environment
• Natural tendency to quickly problem-solve in the most stressful situations
• Excellent time management capabilities with strong attention to detail
• Ability to multitask and prioritise accordingly based on assigned deadlines
• Strong ability to manage difficult situations and challenging customers
• Capacity to take ownership of resolving the customer issue and act as an advocate
• Capability to learn new systems and tools in a fast-paced environment
• Ability to develop and apply innovative solutions to solve challenges in ambiguous situations
• Strong ability to ask questions and think critically to uncover root cause of customer issue

Our client, a leader in the in the transport industry is seeking an experienced Insurance claims Clerk to join their team based in Durban. Salary R R15 000 depending on experience

MINIMUM REQUIREMENTS

• Grade 12 or equivalent; a diploma or degree in Insurance, Business Administration, or related field is an advantage.
• Basic understanding of insurance products, policies, and claims procedures.
• Strong attention to detail and organizational skills.
• Good communication and interpersonal skills.
• Proficiency in MS Office and claims management systems.
• Ability to work under pressure and meet deadlines.

MAIN JOB FUNCTIONS

Claims Processing:

• Receive, review, and process insurance claims submitted by clients.
• Verify that all required documentation and information are complete and accurate.
• Enter claim data into the company's claims management system promptly and accurately.

Documentation & Recordkeeping:

• Maintain organized and up-to-date records of all claims, correspondence, and supporting documents.
• Ensure confidentiality and secure handling of sensitive client information.

Communication & Customer Service:

• Serve as a point of contact for clients regarding the status of their claims.
• Communicate with internal departments, adjusters, and external parties to gather necessary information.
• Respond to client inquiries in a professional and timely manner.

Claims Verification & Investigation Support:

• Conduct preliminary checks to verify claim legitimacy.
• Identify discrepancies, missing information, or potential fraudulent claims and escalate to the supervisor.
• Assist claims adjusters in investigations, if required.

Compliance & Reporting:

• Ensure all claims are processed in accordance with company policies, procedures, and relevant insurance regulations.
• Prepare and submit claims reports as requested by management.
• Assist with audits and regulatory compliance documentation when required.

Continuous Improvement:

• Identify opportunities to improve claims processing efficiency and client experience.
• Stay updated on industry trends, insurance regulations, and company policy changes.

We're seeking
one available immediately
market leader in the general insurance industry in Southern Africa. We are a large , diversified

Expending and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on delivery of insurance Good and Proper.

The Direct Call Centre has positions available for Sales Advisor who will be based in Cape Town/Johannesburg. The successful candidates will offer world class products and services to clients by identiying clients needs and recommending tailored insurance solutions to meet the specific customer requirement , whilst achieving sales targets in a call centre environment

Duties & Responsibilities:

• Consistently achieving sales target and contributing to the overall success of our Direct Sales Team.
• Adherence to Quality Assurance processes( Compliance with all relevant internal and external CPA and internal Sales processes.
• Offering outstanding customer experience.
• Strict adherence to workforce scheduling.

Desired Experience & Qualification:

• Consistently achieving sales target and contributing to the overall success of our Direct Sales Team.
• Adherence to Quality Assurance processes( Compliance with all relevant internal and external CPA and internal Sales processes.
• Offering outstanding customer experience.
• Strict adherence to workforce scheduling.
• Role/CertificationPurposeJob Focus Regulatory Exam
• Rep Register -
  Compliance listing Authorization to act on behalf of an FSP
• Management, supervision, compliance

• RE 5 – Representative
  Client-facing Sales, advice, intermediary services

• Contract : 6 Months

• Johannesburg and Cape Town offices
• Salary R12 000 basic plus (commission)

Various Locations in South Africa

NB. Should you be interested, you can apply directly through LinkedIn and state the Town that you are applying for or email directly and in the subject line, insert
"Insurance Agent (Rep register & RE 5)"
to

We're seeking
one available immediately
market leader in the general insurance industry in Southern Africa. We are a large , diversified

Expending and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on delivery of insurance Good and Proper.

The Direct Call Centre has positions available for Sales Advisor who will be based in Cape Town/Johannesburg. The successful candidates will offer world class products and services to clients by identiying clients needs and recommending tailored insurance solutions to meet the specific customer requirement , whilst achieving sales targets in a call centre environment

Duties & Responsibilities:

• Consistently achieving sales target and contributing to the overall success of our Direct Sales Team.
• Adherence to Quality Assurance processes( Compliance with all relevant internal and external CPA and internal Sales processes.
• Offering outstanding customer experience.
• Strict adherence to workforce scheduling.

Desired Experience & Qualification:

• Consistently achieving sales target and contributing to the overall success of our Direct Sales Team.
• Adherence to Quality Assurance processes( Compliance with all relevant internal and external CPA and internal Sales processes.
• Offering outstanding customer experience.
• Strict adherence to workforce scheduling.
• Role/CertificationPurposeJob Focus Regulatory Exam
• Rep Register -
  Compliance listing Authorization to act on behalf of an FSP
• RE 1 – Key Individual -
  Oversight role
• Management, supervision, compliance

• RE 5 – Representative
  Client-facing Sales, advice, intermediary services

• Contract : 6 Months

• Johannesburg and Cape Town offices
• Salary R12 000 basic plus (commission)

Various Locations in South Africa

NB. Should you be interested, you can apply directly through LinkedIn and state the Town that you are applying for or email directly and in the subject line, insert
"Insurance Agent"
to

Job Description:

The individual will be a Call Centre Agent, part of a team of Call Centre Agents that:

• Sell insurance products telephonically to potential policyholders by reading from an approved script,
• Utilise a call center dialer to manage lead follow-up
• Strive to achieve insurance policy sales and campaign targets
• Assist policyholders with policy administration
• Follow up on policyholders who have not paid their premiums
• Ensure excellent customer service and fair treatment of policyholders
• Adherence to quality, training and compliance processes
• Accurately recording policy sales and maintaining policyholder information

Requirements:

• Grade 12
• Meeting the Regulatory Fit and Proper requirements
• Advantageous:
• Additional South African Languages
• Sales, Marketing, or Insurance Diploma/Degree
• Proven track record in achieving sales targets
• FAIS Regulatory Exam (RE5) for Representatives

Ideal Experience:

• 2 years + Call Centre experience, and/or
• 2 years + Insurance sales / Financial Services experience

Competencies:

• Proficient in English
• Good communication and conflict management skills
• Attention to detail
• Computer Literate in MS Office (Word, Excel and Outlook)
• Knowledge and understanding of Insurance Legislation and Regulation (advantageous)
• Self-motivated, committed and willing to learn
• Work under pressure in a target-orientated environment
• Problem-solving skills

Job Type: Full-time

Ability to commute/relocate:

• Woodstock, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Education:

• High School (matric) (Required)

Work Location: In person

Company Description

We suggest you enter details here.

Role Description

This is a full-time on-site role located in Johannesburg for an Insurance Sales Agent. The Insurance Sales Agent will be responsible for generating new insurance sales, providing excellent customer service, managing insurance policies, and working with insurance brokers. Day-to-day tasks include identifying potential clients, assessing their insurance needs, customizing insurance plans, and maintaining client relationships to ensure customer satisfaction.

Qualifications

• Experience in Insurance Sales and Insurance Brokerage
• Strong Customer Service skills
• Knowledge of various Insurance types and policies
• Proven Sales track record in the insurance industry
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Relevant certifications and licenses in insurance (if applicable)
• Bachelor's degree in Business, Finance, or related field is a plus

A very exciting opportunity currently exists for experienced sales professionals who have been in sales, retail, hospitality or in a similar service industry role and looking for a new challenge.

Full training is provided, and a positive and professional attitude is desired. This is a first-class opportunity to kick-start your career as a sales professional with significant opportunities to progress your career.

Our company has been around since 1994 and we have partnered with many reputable brands. We are a company that provides huge potential for growth.

Minimum Requirements:

Matric 50% pass mark or equivalent NQF level 4 qualification.

South-African citizen

No Experience needed

We are looking for an individual with a good work ethic and a flair for sales and customer service. We need someone who can focus on hitting targets and who enjoys a challenge

Apply online and to FastTrack your application WhatsApp your detail CV and supporting documents to

Job Types: Full-time, Permanent

Work Location: In person

The company is looking for experienced Insurance Sales Agents that can sell Long-term insurance policies on commission bases. The company is looking for Aspiring Insurance Sales Agents to work as spotters and prospecting for the company. No experience is Required.