12 Travel Industry jobs in South Africa

This position is only open to candidates with some travel / tourism / hospitality experience or relevant qualification.

Company Description

Giltedge is an award-winning luxury tour operator that plans bespoke travel services to Southern Africa, Eastern Africa, and the Ocean Islands. The company creates tailor-made safaris for families, incentives, MICE, and solo travelers. Giltedge's Africa Travel Experts ensure clients access the most exclusive accommodations, guides, and activities. Co-owned by directors Sean Kritzinger and Murray Gardiner, and Accor.

Role Description

This is a full-time on-site role located in Cape Town for a Travel Industry Junior Admin / Operations positions at Giltedge. The roles will involve handling travel arrangements, communication with clients and partners, providing exceptional customer service, and managing business travel operations.

Qualifications

• Travel Arrangements and Travel Management skills
• Communication and Customer Service skills
• Experience in Business Travel operations
• Attention to detail and organizational skills
• Knowledge of the travel industry and destinations in Africa
• Ability to work in a fast-paced environment and multitask effectively
• Proficiency in Microsoft Office and travel booking systems
• Relevant diploma or degree in Travel and Tourism or related field

Job Title:
 Sales & Operations Manager

Location:
 Pretoria (Garsfontein)

Job Type:
 Hybrid (Office & Remote)

Level of Experience:
Mid (3 to 5 years)

Base Salary:
Industry related and based on experience

Commission structure:
Yes, based on KPIs

Starting date:
TBC

About Us:

We are a dynamic and passionate DMC dedicated to creating exceptional and personalized travel experiences for our clients. We focus exclusively on inbound travel to Southern Africa, and our clientele is exclusively from international markets. As a small Destination Management Company that punches above its weight, we pride ourselves on our destination knowledge, commitment to service, and innovative approach to travel. We are looking for a key individual to join our leadership team and drive both our sales performance and operational efficiency.

About the Role:

As the Sales & Operations Manager, you will be the driving force behind our day-to-day business success. Reporting directly to the Managing Director, you will be responsible for overseeing the entire sales cycle: from lead generation to post-trip follow-up, while also ensuring our internal processes are streamlined and efficient. This is a role that will fit a go-getter extremely well, where growth and success is rewarded accordingly.

Directly assisting the Managing Director, you will be involved with the building and maintaining of supplier relationships, assisting with contracting and rates.

As manager, you will lead by example as you will be involved in the selling process, especially when it comes to custom travel packages. Your understanding of our clientele and active sales process will enable you to mentor and guide our booking agents towards even more excellence and success.

Key Responsibilities:

Sales Leadership & Management:

• ·Oversee the daily sales process, ensuring the team is engaged, motivated, and hitting their targets.
• Conduct regular one-on-one and team training sessions to improve sales techniques, product knowledge, and customer service.
• Actively assist the team in achieving and exceeding sales targets.
• Identify new products and markets to expand our sales reach and offerings.
• Handle a personal portfolio of custom travel package sales, particularly for high-value or complex clients.

Operations & Process Improvement:

• Monitor and improve day-to-day operational workflows to increase efficiency and productivity.
• Identify and implement new sales processes, tools, and initiatives to boost performance.
• Assist with the research, development, and building of new and innovative travel packages.
• Manage and maintain strong relationships with key suppliers, including tour operators, airlines, and hotels / lodges.
• Oversee customer service processes to ensure high levels of client satisfaction.

Reporting & Strategy:

• Provide regular reports and insights to the Managing Director and other stakeholders on sales performance, operational efficiency, and market trends.
• Contribute to the overall business strategy and growth initiatives.

Key Performance Indicators (KPIs):

Your success in this role will be measured by a combination of sales and operational metrics, including:

• Monthly Sales Targets:
  The overall gross value of all sales generated by the team. This will be measured against an overall monthly sales target for the company.
• Team Performance Metrics:
  The percentage of sales consultants meeting or exceeding their individual targets.
• Operational Efficiency:
  Measurable improvements in key processes, such as the time to create and send a new quote or the reduction in administrative errors.

Ideal Experience and Skills:

Experience:

• 3-5 years of proven experience in a DMC, travel agency or tour operator environment is non-negotiable. We need a candidate who understands the industry's nuances and has a track record of success.
• Comprehensive knowledge of Southern Africa (incl South Africa, Botswana, Namibia, Zimbabwe and Zambia) as well as Eastern Africa (Kenya, Tanzania, Rwanda) as tourist destinations.
• Demonstrable experience in a leadership role, with a history of mentoring or managing a team.
• A proven background in sales, with a track record of meeting and exceeding sales targets.

Skills & Attributes:

• Go-Getter Attitude: A willingness to learn, develop and exceed.
• Outstanding Communication in English: Excellent verbal and written skills for training, client communication, and supplier negotiations.
• Exceptional Leadership: The ability to inspire, motivate, and guide a sales team to peak performance.
• Commercial Acumen: A natural understanding of business, sales, and profitability.
• Proactive & Solutions-Oriented: A person who identifies problems proactively and develops solutions together with leadership.
• Industry & Destination Knowledge: A deep understanding of destinations, travel trends, and travel booking systems.
• Resilience: The ability to perform well under pressure during peak seasons.

Please note:

1. This job is only open to South African citizens, or individuals with a long-term work permit in South Africa.
2. Applications will not be considered if you not staying within a reasonable travel distance from our Pretoria East (Garsfontein) offices. Own, reliable transport is highly preferred.

How to Apply:

Please submit your CV and a cover letter detailing your relevant experience and why you would be a great fit for our team. At least 3 contactable references are essential as part of your application.

Applications can be sent to (no other form of application will be considered)

As Agent Support Coordinator , you will play a key role in strengthening trade partner relationships, particularly with small and mid-volume travel agents. Acting as the first point of contact, you'll handle enquiries, guide agents through booking processes, and promote the use of digital tools such as availability portals and itinerary builders. You will also assist in creating onboarding guides, hosting webinars, and preparing sales collateral to improve agent engagement and self-sufficiency.

Beyond day-to-day support, you'll contribute to trade campaigns, research new prospects, assist with event logistics, and help ensure that the sales team delivers a best-in-class service to its global network of partners. This is a unique opportunity to gain first-hand exposure to B2B sales in the safari and luxury travel space while contributing to a company deeply committed to conservation and community impact.

Join a team where your work directly contributes to protecting Africa's most iconic wilderness areas while delivering world-class travel experiences.

Package & Conditions:

Full-time, remote role based in South Africa.

Standard office hours with flexibility; overtime may be required in peak seasons.

Occasional travel opportunities within the region.

2–4 years' experience in sales support, customer service, or trade-facing roles (travel/tourism preferred).

Tech-savvy, confident with CRM systems and digital platforms.

Strong written and verbal communication skills with a professional, service-driven approach.

Highly organised, proactive, and self-motivated in a remote work environment.

Passion for travel, conservation, and responsible tourism.

Between 3 - 5 Years

Visas Abroad

Location:
Remote / Worldwide
Job Type:
Partnership / Commission-Based

The Opportunity

Are you a travel agent or hospitality professional looking to elevate your service and boost your revenue? We know that navigating the visa process for your clients can be a major source of stress and a time-consuming administrative burden.

Visas Abroad is seeking proactive, client-focused partners to join our affiliate program. This is not a traditional job; it's a strategic partnership designed to provide a seamless, value-added visa service to your clients while creating a new revenue stream for your business.

What You'll Do

• Refer your clients to Visas Abroad for expert short-term visa assistance.
• Act as a trusted partner, offering a premium visa solution as part of your service package.
• Focus on what you do best—creating incredible travel experiences—while we handle the visa complexities.

Who We're Looking For

• A passionate travel agent, tour operator, or hospitality professional with an established client base.
• Someone dedicated to providing a stress-free, end-to-end service for their clients.
• A professional eager to grow their business and earn additional income.

Benefits of Partnership

• Earn Commission:
  Receive a competitive commission for every successful visa referral.
• Save Time & Reduce Stress:
  Free yourself from the administrative burden of visa paperwork.
• Increase Client Loyalty:
  Enhance your brand's reputation by providing a complete, worry-free travel solution.
• Expand Your Market:
  Open up the range of clients you can serve by confidently handling their visa needs.
• Partner with a Leader:
  Collaborate with a trusted, professional visa specialist with a proven track record.

Ready to Partner Up?

If you're ready to transform your service and add a powerful new benefit for your clients, we want to hear from you.

• Apply now to learn more about our affiliate program.

The President Hotel is entering an exciting phase of growth and transformation, and we are creating a new opportunity for a Travel Desk Agent to join our Front Office team.

We are seeking a knowledgeable and guest-focused Travel Desk Agent to assist guests with tours, transfers, and travel arrangements while providing exceptional service and personalised recommendations. The ideal candidate will have excellent knowledge of Cape Town and surrounding attractions, a strong network of travel and tour suppliers, and proven hotel travel desk or concierge experience.

• Minimum 2 years experience in a travel desk, concierge, or tourism-related role within a 4- or 5-star hotel environment
• Diploma or certificate in Tourism, Hospitality Management, or Travel advantageous
• Strong knowledge of Cape Towns attractions, tours, restaurants, and cultural experiences
• Excellent customer service and sales skills with the ability to upsell tours and services
• Proficiency in Opera PMS (advantageous) and Microsoft Office
• Ability to liaise with local tour operators, transport providers, and event organisers
• Excellent communication, interpersonal, and organisational skills
• Ability to work flexible shifts, including weekends and public holidays
• South African citizen with a valid ID

• Assist guests with booking tours, excursions, transfers, and restaurant reservations
• Provide professional recommendations on attractions, cultural sites, and local experiences
• Manage guest enquiries promptly and accurately, ensuring memorable guest experiences
• Maintain excellent relationships with local tour operators, suppliers, and transport providers
• Handle reservations, confirmations, payments, and cancellations efficiently
• Promote and upsell hotel facilities, events, and partner experiences to maximise guest satisfaction and revenue
• Work closely with the Front Office and Concierge teams to provide seamless guest services
• Maintain detailed records of bookings, payments, and supplier invoices
• Ensure compliance with hotel policies, service standards, and guest safety requirements

• Must hold a valid South African ID
• Only candidates with relevant hotel/travel desk experience will be shortlisted
• Ensure your CV is 100% updated
• All applicants will attend a virtual introduction interview

The President Hotel is on a journey to be recognised as a true luxury destination.

Our purpose: to create and inspire memorable experiences.

Our vision: to become Cape Towns most loved hotel.

Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, the hotel offers 349 stylish rooms, suites, and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art conference and event venues. The property provides an iconic working environment where excellence meets opportunity.

Closing date: 16 October 2025

Online Applications

We are committed to our Employment Equity Plan in all appointments. Once the advert has closed, well carefully review all applications and be in touch with shortlisted candidates. If you dont hear from us within two weeks of the closing date, please know that your application was not successful this time but we truly appreciate your interest in joining our team.

Job Opportunity: Vias Agent

Visa Time is looking for a tech-savvy, reliable agent to support a small but busy visa consultancy. This is a remote and in person position, perfect for someone who is detail-oriented, works well under pressure, and can time-sensitive workloads.

What we're looking for:

• Strong computer literacy (email, PDF editing, online forms, etc.)

• Ability to learn fast and follow detailed instructions

• Available at short notice when urgent work comes in

• Good communication skills and a calm, can-do attitude

MUST HAVE:

Experience in admin, immigration/visa processes, or customer service.

If you're driven, organised, efficient, and ready to jump, we'd love to hear from you.

To apply, send your CV and explain why you would be perfect for this role to

About Club Med
Established in 1950, Club Med is the pioneer and leader of premium all-inclusive holidays for families and active couples. Our aim is to become the most desirable lifestyle travel brand.

Club Med has been continuously innovating within the travel, lifestyle and hospitality fields over the last 75 years and now operates close to 70 sun and snow resorts across the globe offering unique travel experiences. We offer unparalleled experiences to customers seeking luxury, adventure, and relaxation. Our commitment to excellence and customer satisfaction is at the heart of everything we do.

Job Overview
Club Med is seeking a dynamic, results-oriented Travel Sales Agent to join our vibrant call centre team located in Johannesburg. Although this position is based in South Africa, you will be responsible for assisting travel agents from the UK, Ireland, and Scandinavian markets, with shift patterns organized to support these markets.

As a Travel Sales Agent (Indirect) at Club Med, you will be the first point of contact for travel agents, delivering expert advice, customized travel solutions, and seamless booking experiences. This role combines sales prowess with high-level customer service, requiring an in-depth understanding of our travel agents and their end customers' needs and preferences. Whether seeking a beach escape, a luxurious ski resort, or a family adventure, you will play a crucial role in realizing their requests.

Key Responsibilities

• Promoting Club Med packages: Promote Club Med packages and offers to travel agents using various communication channels, including phone, email, WhatsApp, and more.
• Inbound and Outbound Contacts: Handle inbound calls and written communication from travel agents who are interested in Club Med holidays, addressing their questions, concerns and special requests. Make outbound calls to follow up on enquiries, promote special offers, support modification and strengthen relationship with travel agents.
• Providing information: Be knowledgeable in all aspects of Club Med Terms & Conditions and Club Med resorts, including destinations, accommodation, activities, transport and pricing, to provide accurate information to travel agents and address their queries.
• Making Sales: Convert inquiries into sales by effectively communicating the value proposition of Club Med and persuading travel agents to make bookings while encouraging and accompanying them in using their dedicated online platform "Club Med Travel Agent" portal.
• Meeting Sales Targets: Aim to achieve or exceeding sales targets through effective sales techniques and relationship management.
• Process Bookings: Assist travel agents with the booking process, ensuring all necessary information is collected accurately, internal sales tools are used correctly, processes followed and payments are processed efficiently.

7
. Upselling:
Upsell additional services or amenities to travel agents, such as spa treatments, excursions, or room upgrades, to enhance customers' holiday experience and increase revenue.

• Customer Service: Provide excellent customer service at any stage in the booking process aligned with Club Med standards and terms and conditions.
• Maintaining Records: Maintain accurate records of agent interactions, booking details, and sales transactions using company sales tools.
• Continuous Learning and Improvement: Remain updated on terms and conditions, promotions, and procedures related to Club Med resorts, sales techniques and tools. Identify opportunities for booking management process improvements and provide feedback for optimization.

Education level

• Bachelor's degree or equivalent

Experience

• Solid knowledge of the travel and tourism industry
• Experience in a similar position and sector
• Mastery of sales technics and negotiation skills
• Familiarity with ski travel is advantageous
• Knowledge of Amadeus is also beneficial

Languages

• Fluency in spoken and written English is mandatory.

Benefits

• Smartworking – Work from home policy / 90 days per year
• 3 weeks of Club Med vacations per year under Club Med policy - after one year of seniority
• 13th cheques payable in December
• Private healthcare insurance
• Employer contribution to the Allan Gray Retirement Fund

• Strong knowledge of Southern Africa (East Africa experience a plus).
• Proficiency in Tourplan and Wetu .
• 810 years experience in the Inbound Tourism Industry .
• Creative flair with a sharp eye for detail and market trends.
• Ability to work independently while being a proactive team player.