89 Travel Consultants jobs in Cape Town

We are looking for female ex-crew that are wanting to work back on land in South Africa.

Position Summary:

We are looking for ex-crew for a leading leisure, travel and tourism company is seeking a dynamic and customer-orientated Travel Consultant to join their team. As a Travel Consultant you will be responsible for providing exceptional service and expert advice to travellers, creating bespoke travel itineraries, and booking al components of their trips. You will also be responsible for achieving sales targets and contributing to the overall profitability of the business. If you have a passion for travel, excellent communication skills, and the ability to work well under pressure, we want to hear from you.

Responsibilities:

• Build and maintain strong relationships with customers to ensure repeat business and referrals.
• Design and sell customized travel itineraries to meet individual travel preferences, budgets, and needs.
• Provide expert advice on travel destinations, including visas and travel insurance.
• Maximize sales opportunities through upselling, cross-selling, and promoting the companys preferred partners.
• Maintain accurate records and client details, using the companys operational systems.
• Manage customer complaints and queries in and efficient and professional manner.
• Keep up-to-date with industry trends.

Key requirements:

Minimum age for all applicants is 21 years.

Must have clear criminal record.

Must not be on any chronic medication and have clear medical history.

Minimum of 1 years experience in a sales and target driven role.

Excellent communication skills, both written and verbal.

Strong sales and customer service skills.

Ability to work well under pressure and to tight deadlines.

Proficient in the use of reservation systems, such as Amadeus is advantageous.

As this is retail travel, the ability to work weekends and public holidays (on a roster basis) is needed.

We will be recruiting in line with our employment equity obligations.

Working in a vibrant culture-centric company.

Many learning and growth opportunities means this is a career, not just a job!

Work hard, play hard mentality. We love celebrating successes together!

Monthly salary, and a lucrative commission structure with unlimited earning potential.

Areas of Operation:

Somerset Cape Town | Cape Gate Cape Town

A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key account logistics and campaign implementation. Previous experience in printing (digital, screen and litho) manufacturing and finishing processes is essential.

Responsibilities:

• Receive production requests and prioritise accordingly to meet deadlines
• Read, process, comprehend, and follow the detailed written and verbal instructions of the customers prior to starting the job to assure the job is done correctly and to clients satisfaction
• Work with production staff and sales staff to ensure customer expectations are met
• Manage account services through quality checks on client products and follow-up with timeous communication
• Coordinating delivery schedules, arranging collections, installations of products and services

Required:

• Previous experience in printing (digital, screen and litho) manufacturing and finishing processes essential.
• Aptitude to learn quickly 
• Must be able to multi-task 
• Must be able to work independently 
• Excellent written and communication skills 
• Strong customer service skills 
• Detail oriented, organised, and deadline-driven
• Must be able to work extended hours to meet campaign deadlines if necessary is non-negotiable
• Previous project management experience will be an advantage
• Must have driver's licence and own transport

If you meet the above requirements please send Cv's to '>

Remuneration:  R12,600
Monthly bonus:  R2,000

The most important requirements for this role:

• You must have and love a cat.
• Be able to work 2 Sundays per month 
• At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
• You must have a fast broadband connection with good upload and download speed.
• You must be able to communicate effectively in English to customers from the UK.
• You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.

About the company:
Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.

Who we are looking for:
We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:

• Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
• A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
• Strong computer literacy, ensuring you can navigate various software and systems with ease.

Requirements:

To successfully perform the role of a home-based customer service representative, you will need:

• A quiet office space at home, free from distractions, with a reliable fibre internet connection.
• A laptop or desktop computer that meets our technical specifications.
• Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.

If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to   with the reference: CC07/07  in the title.

We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your

Our client based at the Airport requires your dynamic personality, excellent grooming and presentation skills to manage day to day client interactions with clients professionally.

Shift hours and must be able to work alternate weekends.

Own transport highly advantageous.

Salary: R12k negotiable dependent on experience.

Requirements:

• Matric and 10 years admin and customer service experience
• Unendorsed driver’s license essential
• Own vehicle preferable
• Very well groomed with excellent communication skills
• Professionally well spoken a must!
• Proven track record, experience in car rental or similar advantageous
• Must be willing to work overtime when the need arises
• Driven to work towards incentives based on top of salary

Duties and Responsibilities:

• Manage the daily incoming enquiry calls professionally
• Guide the client on the product offering
• Ensure that the image of the company Brand is maintained at the Branch
• Face to face dealing with customer queries and solving any problems that could arise
• Manage invoicing and payments
• Manage general administration duties
• Follow up that the company expectations have been met
• Ensure the company standards are always met
• Complete reports that are required by Head Office

Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.

The successful applicant will be responsible for but not limited to the following job functions:

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved.
• Servicing our members in a customer-centric way to ensure that we live by our service principles.
• Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in the supply chain.
• Maintaining the customer relationship database and logging call details as per procedure in order to address queries.
• Achieving and exceeding key performance metrics relating to service delivery.

Working hours: The contact center operates on a 24/7 basis and shifts are rotational.

This is predominantly an office-based position in the CBD, Cape Town; however, we may offer a hybrid working solution. This position requires a candidate residing in Cape Town, fully Covid-19 vaccinated as per Policy, a high caliber track record of customer service, and availability for the assessments and interview process.

Competencies and Skills required:

• Delivering results and meeting customer expectations.
• Presenting and communicating information.
• Excellent verbal and written communication skills.
• Analyzing, writing, and reporting.
• Deciding and initiating action.
• Working with people.
• Following instructions and procedures.
• Time management.

Education and experience required:

• Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales.
• Matric (Compulsory).
• The Business Writing Skill (Advantageous).
• Clear Credit & Criminal Record.
• Must be a South African Citizen.
• Available immediately / 2 weeks notice.
• Fiber at home compulsory to accommodate potentially working from home when required.

Salary: R 9500 PER MONTH

Business Process Outsourcing (BPO), Computer Consulting, Customer Services

Our Cape Town branch based in Airport City is looking for a Customer Service Consultant.

Job specifications:

1. Minimum of 2-5 years’ experience
2. Prior experience in logistics or transportation may be preferred or required
3. Able to communicate in a professional manner telephonically and have proper email etiquette.
4. Active listening while remaining calm.
5. Must be a team player.
6. Must be able to work in a high-pressure environment.
7. Computer literate (Proficient in Microsoft Office)
8. Proficiency in English.
9. Have own transport.
10. Grade 12 certificate.
11. Excellent organization, analytical, and communication skills

Are you passionate about people and driven by results? Our Client in Montague Gardens requires a confident, customer-focused individual who will engage with customers, understand their needs, and provide the best solutions!

Excellent opportunity for a team player to manage clients and incoming orders.

Requirements:

• Matric, relevant qualification advantageous
• 2 – 3 years’ experience in a similar role
• Excellent communication, interpersonal and organisation skills
• Self-driven with initiative, deadline driven, excellent planning & organisational skills
• Ability to work under pressure and adapt to changing demands and conditions
• High attention to detail, enthusiastic and committed
• Experience within the Warehouse and Retail industry
• Experience working with electrical equipment and tools
• Understanding of sales performance metrics

Duties and Responsibilities:

• Act as the primary point of contact for internal and external customer inquiries.
• Process orders, track shipments, and resolve any logistical issues.
• Collaborate with sales, operations, and support teams to ensure seamless customer service.
• Maintain and update customer records in the CRM system.
• Handle complaints and escalate issues to the appropriate department when necessary.
• Provide product/service information and assist with troubleshooting.
• Monitor customer satisfaction and suggest improvements to internal processes.
• Support the sales team with administrative tasks and follow-ups.
• Assisting with quarterly stock takes
• Follow up on sales quotes weekly
• Maintain accurate records of all follow ups made with customers with feedback to management
• Updating product knowledge by studying new product descriptions and participation in the on-the-job training opportunities

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

We are looking for Customer Service Consultants for our Durbanville office . In this fast-paced and rewarding role, you'll be the driving force behind ensuring that each customer's query is resolved to the highest quality. Whether it's domain names, ordering, customer accounts, or billing administration, you'll engage with customers through chat, telephone, or email, ensuring they are fully satisfied with the assistance they receive.

As a member of our self-organising team, you'll thrive in a collaborative and autonomous environment that prioritises quality. Our flat organisational structure encourages career growth, supported by a culture of mentorship and coaching. You'll receive comprehensive onboarding and structured training to ensure you're fully equipped for success.

Daily responsibilities would include:

• Providing efficient support and recommendations to customers regarding web hosting and billing-related queries to enhance their overall experience;

• Collaborating with the team to optimise processes and creatively solve problems;

• Observing and enhancing the tools necessary for the efficient execution of your responsibilities;

• Providing mentorship and coaching to fellow team members, contributing to their growth;

• Taking ownership as a key stakeholder for the Customer Support Team, ensuring alignment and excellence;

• Skillfully troubleshooting a variety of web hosting functionalities, including websites, email, and DNS;

• Empowering customers by educating them on utilising our self-help guides efficiently.

The ideal candidate:

• Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;

• Communicates with insight and understanding, concisely and clearly;

• Is consistently patient, empathetic, amicable and responsive in dealing with all people;

• Demonstrates consistent administrative efficiency and accuracy; and

• Is tenacious in pursuing constructive relationship outcomes.

Demonstrates a high level of proficiency in:

• Communication: Written and spoken English;

• Listening and comprehension;

• Convey understanding of concepts, principles and procedures;

• Administrative skills, attention to detail and troubleshooting;

• Problem-solving: the ability to analyse customer issues, identify root causes, and propose appropriate solutions. This involves being resourceful,resilient, creative, and proactive in resolving customer queries.

• Time Management: effectively managing tasks and workload by priority;

• Adaptability: Flexible and open to change, and able to adjust approach based on customer needs or evolving circumstances.

• Technical Aptitude: Comfortable in using technology and have the ability to troubleshoot. Understanding technical and business concepts at a high level.

Qualifications and Experience:

• A matric pass or equivalent is essential.

• Minimum of two years experience in a customer-service/ customer-support environment.

What to expect:

• Starting salary bracket: R16 000 - R19 000 commensurate with experience.

• Shift work