379 Travel Agent jobs in South Africa

The President Hotel is entering an exciting phase of growth and transformation, and we are creating a new opportunity for a Travel Desk Agent to join our Front Office team.

We are seeking a knowledgeable and guest-focused Travel Desk Agent to assist guests with tours, transfers, and travel arrangements while providing exceptional service and personalised recommendations. The ideal candidate will have excellent knowledge of Cape Town and surrounding attractions, a strong network of travel and tour suppliers, and proven hotel travel desk or concierge experience.

• Minimum 2 years experience in a travel desk, concierge, or tourism-related role within a 4- or 5-star hotel environment
• Diploma or certificate in Tourism, Hospitality Management, or Travel advantageous
• Strong knowledge of Cape Towns attractions, tours, restaurants, and cultural experiences
• Excellent customer service and sales skills with the ability to upsell tours and services
• Proficiency in Opera PMS (advantageous) and Microsoft Office
• Ability to liaise with local tour operators, transport providers, and event organisers
• Excellent communication, interpersonal, and organisational skills
• Ability to work flexible shifts, including weekends and public holidays
• South African citizen with a valid ID

• Assist guests with booking tours, excursions, transfers, and restaurant reservations
• Provide professional recommendations on attractions, cultural sites, and local experiences
• Manage guest enquiries promptly and accurately, ensuring memorable guest experiences
• Maintain excellent relationships with local tour operators, suppliers, and transport providers
• Handle reservations, confirmations, payments, and cancellations efficiently
• Promote and upsell hotel facilities, events, and partner experiences to maximise guest satisfaction and revenue
• Work closely with the Front Office and Concierge teams to provide seamless guest services
• Maintain detailed records of bookings, payments, and supplier invoices
• Ensure compliance with hotel policies, service standards, and guest safety requirements

• Must hold a valid South African ID
• Only candidates with relevant hotel/travel desk experience will be shortlisted
• Ensure your CV is 100% updated
• All applicants will attend a virtual introduction interview

The President Hotel is on a journey to be recognised as a true luxury destination.

Our purpose: to create and inspire memorable experiences.

Our vision: to become Cape Towns most loved hotel.

Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, the hotel offers 349 stylish rooms, suites, and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art conference and event venues. The property provides an iconic working environment where excellence meets opportunity.

Closing date: 16 October 2025

Online Applications

We are committed to our Employment Equity Plan in all appointments. Once the advert has closed, well carefully review all applications and be in touch with shortlisted candidates. If you dont hear from us within two weeks of the closing date, please know that your application was not successful this time but we truly appreciate your interest in joining our team.

Job Opportunity: Vias Agent

Visa Time is looking for a tech-savvy, reliable agent to support a small but busy visa consultancy. This is a remote and in person position, perfect for someone who is detail-oriented, works well under pressure, and can time-sensitive workloads.

What we're looking for:

• Strong computer literacy (email, PDF editing, online forms, etc.)

• Ability to learn fast and follow detailed instructions

• Available at short notice when urgent work comes in

• Good communication skills and a calm, can-do attitude

MUST HAVE:

Experience in admin, immigration/visa processes, or customer service.

If you're driven, organised, efficient, and ready to jump, we'd love to hear from you.

To apply, send your CV and explain why you would be perfect for this role to

About Club Med
Established in 1950, Club Med is the pioneer and leader of premium all-inclusive holidays for families and active couples. Our aim is to become the most desirable lifestyle travel brand.

Club Med has been continuously innovating within the travel, lifestyle and hospitality fields over the last 75 years and now operates close to 70 sun and snow resorts across the globe offering unique travel experiences. We offer unparalleled experiences to customers seeking luxury, adventure, and relaxation. Our commitment to excellence and customer satisfaction is at the heart of everything we do.

Job Overview
Club Med is seeking a dynamic, results-oriented Travel Sales Agent to join our vibrant call centre team located in Johannesburg. Although this position is based in South Africa, you will be responsible for assisting travel agents from the UK, Ireland, and Scandinavian markets, with shift patterns organized to support these markets.

As a Travel Sales Agent (Indirect) at Club Med, you will be the first point of contact for travel agents, delivering expert advice, customized travel solutions, and seamless booking experiences. This role combines sales prowess with high-level customer service, requiring an in-depth understanding of our travel agents and their end customers' needs and preferences. Whether seeking a beach escape, a luxurious ski resort, or a family adventure, you will play a crucial role in realizing their requests.

Key Responsibilities

• Promoting Club Med packages: Promote Club Med packages and offers to travel agents using various communication channels, including phone, email, WhatsApp, and more.
• Inbound and Outbound Contacts: Handle inbound calls and written communication from travel agents who are interested in Club Med holidays, addressing their questions, concerns and special requests. Make outbound calls to follow up on enquiries, promote special offers, support modification and strengthen relationship with travel agents.
• Providing information: Be knowledgeable in all aspects of Club Med Terms & Conditions and Club Med resorts, including destinations, accommodation, activities, transport and pricing, to provide accurate information to travel agents and address their queries.
• Making Sales: Convert inquiries into sales by effectively communicating the value proposition of Club Med and persuading travel agents to make bookings while encouraging and accompanying them in using their dedicated online platform "Club Med Travel Agent" portal.
• Meeting Sales Targets: Aim to achieve or exceeding sales targets through effective sales techniques and relationship management.
• Process Bookings: Assist travel agents with the booking process, ensuring all necessary information is collected accurately, internal sales tools are used correctly, processes followed and payments are processed efficiently.

7
. Upselling:
Upsell additional services or amenities to travel agents, such as spa treatments, excursions, or room upgrades, to enhance customers' holiday experience and increase revenue.

• Customer Service: Provide excellent customer service at any stage in the booking process aligned with Club Med standards and terms and conditions.
• Maintaining Records: Maintain accurate records of agent interactions, booking details, and sales transactions using company sales tools.
• Continuous Learning and Improvement: Remain updated on terms and conditions, promotions, and procedures related to Club Med resorts, sales techniques and tools. Identify opportunities for booking management process improvements and provide feedback for optimization.

Education level

• Bachelor's degree or equivalent

Experience

• Solid knowledge of the travel and tourism industry
• Experience in a similar position and sector
• Mastery of sales technics and negotiation skills
• Familiarity with ski travel is advantageous
• Knowledge of Amadeus is also beneficial

Languages

• Fluency in spoken and written English is mandatory.

Benefits

• Smartworking – Work from home policy / 90 days per year
• 3 weeks of Club Med vacations per year under Club Med policy - after one year of seniority
• 13th cheques payable in December
• Private healthcare insurance
• Employer contribution to the Allan Gray Retirement Fund

Calling all young, Swedish  speaking wanderlusts! Are you ready to turn your language skills into a ticket to an exciting new adventure? A leading travel company are looking for a Swedish speaking Travel Support Agent  to join their team in Johannesburg, South Africa .  They need a travel enthusiast who will help their Swedish  speaking clients plan the trip of a lifetime! Does this job  sound like the perfect challenge for you? Keep reading!

Your key job  responsibilities as the Swedish speaking Travel Support Agent  in Johannesburg, South Africa  will include:

Requirements for this Swedish speaking Travel Support Agent job  in Johannesburg, South Africa :

If you meet the above requirements for this Swedish speaking Travel Support Agent job  in Johannesburg, South Africa , we would love to hear from you! Please send your CV through today!

Bryte Insurance Company Limited is the premier, proactive commercial risk specialist in Southern Africa. Applying our unparalleled sector insights, proven expertise and foresight, we partner with customers and brokers to protect their businesses and improve their risk profile across the continent. Bryte Insurance Company Limited approaches customer risk with purpose, proactively working with brokers and customers to enable better risk decisions.

Key Tasks & Accountabilities

• Manage volume of incoming calls and emails.
• Manage and process all email correspondence with customers. This includes scheduling customer appointments, where necessary, to process payments via a secure payment system.
• Manage and process all email correspondence with travel agents on products.
• Assist all direct customers and travel agents with advice on the Bryte Travel products and services.
• Processing of all confirmations of cover referrals.
• Responding to all clients whilst maintaining a high quality of service and performance standard.
• Facilitate quotations and sales of travel insurance products.
• Facilitate amendments and cancellations to existing travel insurance policies.
• Adhere to the Quality Assurance requirements set out by management.
• Administer all customer complaints and ensure timely resolution within the required guidelines.
• Where possible use email templates provided to ensure consistent compliance with standards.
• Perform follow up outbound calls when required.
• Ensure optimal level of client satisfaction at all times.

Qualifications & Experience

• Matric
• Must be FAIS Compliant and have acquired RE5 for Representatives (Regulatory Exam)
• Ensure CPD (continuous professional development) points are up to date
• Proficient in relevant computer applications (MS Suite e.g., excel, word, outlook etc.)
• Required language proficiency – English and Afrikaans preferably
• Knowledge of customer service principles and practices
• Knowledge of call centre telephony and technology
• Experience in a call centre sales and customer services environment
• Experience in an inbound sales and service-related role
• Ability to capture information accurately and efficiently

Key Competencies

• Strong sales and upselling skills
• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Judgment
• Adaptability
• Teamwork
• Stress tolerance
• Resilience

Working hours

Monday – Friday: 08:00 - 17:00

Closing date: 22 October 2025

Job Summary:

The Travel Sales Consultant is responsible for selling travel products and services to clients, ensuring that each client receives an outstanding experience. The consultant will focus on providing expert advice on leisure travel, including destinations, flights, accommodation, tours, and packages. This role requires excellent communication skills, the ability to work under pressure, and strong sales acumen to meet targets.

Requirements:

Minimum 3 years of experience in international leisure travel sales.

Proficiency in GDS systems (e.g., Amadeus, Sabre) for booking flights and other travel services.

Strong communication and customer service skills.

Sales-driven with proven ability to meet and exceed targets.

Good knowledge of international travel destinations, airlines, and accommodation options.

Ability to work independently and as part of a team.

Strong attention to detail and organizational skills.

Familiarity with CRM systems is advantageous

Join Our Pride - Experienced Tech-Forward Safari Travel Consultant

Do you know Southern Africa like the back of your hand? Are you the kind of person who can turn a curious enquiry into a confirmed safari booking? Then we want you on our team.

At
Safari365

, we're not your average travel company - we're leading the way in
AI-powered safari travel technology

, connecting travellers across the world to life-changing African adventures.

We're looking for a
driven, dynamic, and tech-savvy B2C Travel Consultant

who:

• Has min 5-8 years' experience selling 4-5-star safaris and tailormade African holidays

• Loves engaging clients over the phone, building rapport, and crafting dream itineraries

• Thrives on targets, energy, and results

• Knows Southern Africa inside and out

• Is excited to use AI tools to personalise travel experiences and boost productivity

What's in it for you:

• Competitive base + commission (your effort = your earnings)

• Medical aid contribution

• Hybrid setup - Mondays & Fridays from home

• Supportive, high-energy team culture

• Ongoing professional sales coaching

• A front-row seat in a company redefining AI-driven travel innovation

Cape Town-based only

If this sounds like you - or someone you know - apply now or tag them below

Email:

Job Title: Travel Consultant (Air & Non-Air)

Job Purpose

The Travel Consultant is responsible for handling and coordinating all aspects of air and non-air travel arrangements, including car rentals, hotel bookings, transfers, rail tickets, visa assistance, and travel insurance. The role focuses on ensuring a smooth travel experience for clients by providing efficient, accurate, and cost-effective solutions while maintaining high levels of customer service.

Key Responsibilities

•

Manage and process reservations for non-air travel services (accommodation, car hire, transfers, rail, cruises, and related services).

•

Provide clients with accurate information, quotations, and advice on travel products, destinations, and alternatives.

•

Negotiate with suppliers to secure the best possible rates and availability.

•

Handle amendments, cancellations, and special requests promptly and effectively.

•

Issue vouchers, itineraries, and documentation for non-air services.

•

Assist with travel-related documentation such as visas, insurance, and foreign exchange referrals where applicable.

•

Ensure all bookings are correctly invoiced and payments are processed in line with company policies.

•

Maintain client profiles and ensure travel preferences are recorded and updated.

•

Deliver exceptional customer service by responding to queries and resolving complaints professionally.

•

Stay updated on industry trends, supplier offerings, and company policies.

Skills & Competencies

•

Strong knowledge of non-air travel products (hotels, ground transport, rail, car hire, etc.).

•

Excellent communication and interpersonal skills.

•

Strong organizational and time management abilities.

•

Customer service–oriented with attention to detail.

•

Ability to work under pressure and meet deadlines.

•

Problem-solving and negotiation skills.

Qualifications & Experience

•

Matric (Grade 12) or equivalent qualification.

•

Travel and Tourism diploma or equivalent certification (preferred).

•

Minimum 2–3 years' experience in a travel consultancy role with a focus on non-air products.

•

Knowledge of travel regulations, visa processes, and insurance policies is an advantage.

Our client, a leader in the Travel and Tourism industry is seeking an experienced
Senior Inbound Consultant
to join their team based in Durban.

The
Senior Inbound Consultant
will be responsible for handling and managing inbound travel requests from quotation through to booking confirmation, ensuring exceptional levels of accuracy, creativity, and service delivery.

This role requires a strong knowledge of Southern African destinations, proven operational skills, and proficiency in
Tourplan (a plus)
.

The successful candidate will play a vital role in supporting the company's growth and maintaining high standards of client satisfaction.

MINIMUM REQUIREMENTS

• Matric
• Relevant qualification
• 3–5 years' experience
  in inbound consulting within a DMC or tour operating environment.
• Strong working knowledge of
  Tourplan
  (a plus).
• Comprehensive understanding of Southern African destinations, products, and logistics.
• Proven track record in handling FIT and Group bookings.
• Excellent communication skills, both written and verbal (English essential; additional languages advantageous).
• High attention to detail and accuracy in costing and documentation.
• Ability to work under pressure, prioritise tasks, and meet deadlines.
• Strong client service orientation with problem-solving skills.
• Team player with a proactive, positive attitude.

MAIN JOB FUNCTIONS

• Handle inbound travel enquiries from international wholesale agents and operators
• Prepare accurate and creative tailor-made quotations and itineraries using
  Tourplan
  .
• Negotiate rates and secure services with suppliers to achieve competitive margins.
• Convert quotes into confirmed bookings, ensuring seamless reservations and documentation.
• Build and maintain strong relationships with clients and suppliers.
• Ensure all itineraries are costed correctly, with accurate and profitable profit margins.
• Monitor and manage booking files to ensure services are delivered as promised.
• Provide pre-departure support, including travel documentation and concierge-style assistance.
• Resolve operational issues swiftly and professionally.
• Mentor and guide junior consultants where necessary.