146 Transformation Manager jobs in South Africa

Digital Transformation Manager page is loadedDigital Transformation Manager Apply remote type Office Based locations Cape Town posted on Posted Yesterday time left to apply End Date: August 18, 2025 (10 days left to apply) job requisition id 10113244 We are looking for a forward-thinking Digital Transformation Manager with deep expertise in technology and artificial intelligence (AI) to lead strategic transformation initiatives within our Business Process Outsourcing (BPO) operations.Job title: Digital Transformation ManagerJob Description: This role will focus on driving operational excellence, digital innovation, and AI adoption to enhance service delivery, reduce costs, and improve client satisfaction. Key Responsibilities: Design and implement transformation strategies aligned with business goals and client expectations. Identify and prioritize opportunities for automation, AI, and digital optimization across BPO functions (e.g., customer service, finance, HR, IT support). Collaborate with IT, data science, and operations teams to deploy AI/ML solutions such as chatbots, predictive analytics, and intelligent automation (RPA). Evaluate and recommend emerging technologies that can improve turnaround times, accuracy, and scalability. Lead process reengineering initiatives to streamline workflows and eliminate inefficiencies. Apply Lean Six Sigma or similar methodologies to improve service quality and reduce operational costs. Drive change management efforts to ensure smooth adoption of new technologies and processes. Engage with internal stakeholders and external clients to align transformation goals and manage expectations. Define and track KPIs to measure the impact of transformation initiatives. Prepare executive-level reports and dashboards to communicate progress, risks, and ROI. Drive continuous improvement initiatives to enhance operational efficiency and service quality. Professional Know-How: Minimum Requirements: Bachelor’s or Master’s degree in Business, Technology, Engineering, or related field. Certifications in project/change management (e.g., PMP, Prosci, Agile) and/or process improvement (e.g., Lean Six Sigma) are highly desirable. Minimum Experience: 3+ years of experience in transformation, operations, or digital strategy roles within the BPO or shared services industry will be advantageous. Proven experience implementing AI, RPA, or other intelligent automation solutions. Preferably in a BPO context. Strong understanding of BPO delivery models, SLAs, and client engagement frameworks. Key Competencies: Strategic and analytical thinking Strong leadership and stakeholder engagement Deep understanding of digital tools and AI applications in BPO Excellent communication and presentation skills Results-oriented with a focus on measurable impact Desirable: Experience working with global clients and offshore delivery centers Familiarity with data privacy, compliance, and AI governance in outsourcing environments. Management/Supervisory Responsibility: This position has supervisory responsibilities About us Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience. We’re here to help get you to your future — whether it’s to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be. Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all. Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa. What’s in it for you? Competitive Basic salary Medical Aid Provident fund, Group life, funeral and disability benefit Annual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication. Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration. Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes. Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate. International Exposure: We provide opportunities for international exposure, broadening our employees’ horizons and experiences. Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential. What we hope you’ll do next Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience. What will happen next? Your application will be reviewed. If your application is successful, you will be invited to an interview with a member of the recruitment team. IMPORTANT The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role. Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals. Attach your most recent CV indicative of the criteria as advertised. Please note no late applications will be considered Location: Cape Town, South AfricaTime Type: Contract Type: Permanent Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio. #J-18808-Ljbffr

Senior Manager – Business Transformation

.

EY’s Business Transformation team works with senior executives on their most pressing challenges to deliver tangible results. We are looking for accomplished, creative individuals who bring rigor, passion, and practicality to our growing team. This position involves collaborating with cross-functional teams, and implementing transformational initiatives to enhance efficiency, productivity, and profitability.

The infrastructure gap continues to be a constraint to economic growth and service delivery to the most vulnerable. , leaving the most vulnerable out of full participation in the economy. If you are passionate about delivering innovative , complex and transformative infrastructure investment solutions that create large-scale socio-economic transformation to drive inclusive economic growth, then you are the person we are looking to join our team.

As a member of the Business Transformation team, you will help clients to solve complex enterprise-wide issues by formulating strategic initiatives, redesigning organisations, transforming the operations and processes, and improving organisational performance. You will work with our clients to help solve their toughest challenges and deliver insightful recommendations that are rigorous in their grounding, creative in their selection, distinct to each client, and practical in their ability to be taken to market. You will be skilled at working with and through clients to ensure that they have full ownership of analysis as well as implementation.

The opportunity

We are currently seeking a highly motivated Senior Manager to help add value to our private and public sector clients on their complex infrastructure projects by helping them define, understand and manage risks associated with their projects through transformation strategies that add value, and ensure effective procurement and implementation of complex projects.

Your key responsibilities

• Manage more than one assignment at a time while demonstrating quality and consistency of performance in every assignment and the ability to Support the operations and governance of client's large/complex projects and programs by designing and implementing multi-year Project Management Offices (PMO) or Transformation Management Offices (TMO).
• Support clients to lead large scale planning and execution of strategic large/complex projects and programs e.g. transformational programs, large infrastructure projects
• Demonstrate professionalism and confidence to deal with a range of stakeholder groups and management teams, with ability to adapt well to change and effectively communicate and present work products.
• Develop and execute comprehensive business transformation strategies that align with strategic goals and objectives.
• Apply knowledge and insights from client work and experience to wider business environment
• Lead and facilitate change management efforts by ensuring all stakeholders are engaged, informed, and supported throughout the transformation process.
• Use data-driven insights to make informed decisions, monitor progress, and measure the success of transformation efforts
• Plan and oversee the execution of transformation projects, including setting goals, defining project scopes, allocating resources, and managing timelines.
• Monitor budgets, schedules, work quality, scope and client deliverables and Identify potential risks and obstacles to engagement success, develop mitigation strategies, and adapt plans as needed.
• Work closely with various competencies and teams to ensure alignment and effective communication throughout the engagement and transformation process.
• Support the pursuit of new business opportunities, including building strong client relations, understanding client needs and EY solution offerings,
• Leverage existing relationships and build new ones to assist partners with generating new business opportunities and building relevant external networks and relationships.
• Demonstrate deep functional capabilities and professional knowledge, and stay current with industry and regulatory leading practices.
• Support the people development of the Business Transformation team by contributing to or leading training courses, recruitment, and team / wellbeing activities.
• Foster a culture of continuous improvement by encouraging feedback, identifying opportunities
• Share technical and other knowledge with the team drawing on previous experience and current learning.

.

To qualify for the role you must have

• MBA and/or professional certification (e.g. Pr. Eng/Tech , CPA, CFA, preferred.
• At least 10 years relevant work experience (consulting experience highly desired)
• Experience in one or more of the following: Strategy Project Management Office, Business Transformation, Capital Project/Programme Management, Capital/ Infrastructure Planning and Delivery Management, Revenue protection and enhancement, Operational turnaround and improvement, experience in delivering infrastructure PPP projects
• Ability to manage strategic and complex transformation and infrastructure projects
• Ability to apply analytical and conceptual thinking and provide structure to complex and ambiguous projects
• Effective time management and organisation skills , with ability to work under pressure while meeting the requisite quality delivery
• Strong commercial awareness and business acumen
• Excellent communication and interpersonal skills and ability to collaborate and work effectively

#J-18808-Ljbffr

Press Tab to Move to Skip to Content Link

Senior Manager – Business Transformation

.

EY’s Business Transformation team works with senior executives on their most pressing challenges to deliver tangible results. We are looking for accomplished, creative individuals who bring rigor, passion, and practicality to our growing team. This position involves collaborating with cross-functional teams, and implementing transformational initiatives to enhance efficiency, productivity, and profitability.

The infrastructure gap continues to be a constraint to economic growth and service delivery to the most vulnerable. , leaving the most vulnerable out of full participation in the economy. If you are passionate about delivering innovative , complex and transformative infrastructure investment solutions that create large-scale socio-economic transformation to drive inclusive economic growth, then you are the person we are looking to join our team.

As a member of the Business Transformation team, you will help clients to solve complex enterprise-wide issues by formulating strategic initiatives, redesigning organisations, transforming the operations and processes, and improving organisational performance. You will work with our clients to help solve their toughest challenges and deliver insightful recommendations that are rigorous in their grounding, creative in their selection, distinct to each client, and practical in their ability to be taken to market. You will be skilled at working with and through clients to ensure that they have full ownership of analysis as well as implementation.

The opportunity

We are currently seeking a highly motivated Senior Manager to help add value to our private and public sector clients on their complex infrastructure projects by helping them define, understand and manage risks associated with their projects through transformation strategies that add value, and ensure effective procurement and implementation of complex projects.

Your key responsibilities

• Manage more than one assignment at a time while demonstrating quality and consistency of performance in every assignment and the ability to Support the operations and governance of client's large/complex projects and programs by designing and implementing multi-year Project Management Offices (PMO) or Transformation Management Offices (TMO).
• Support clients to lead large scale planning and execution of strategic large/complex projects and programs e.g. transformational programs, large infrastructure projects
• Demonstrate professionalism and confidence to deal with a range of stakeholder groups and management teams, with ability to adapt well to change and effectively communicate and present work products.
• Develop and execute comprehensive business transformation strategies that align with strategic goals and objectives.
• Apply knowledge and insights from client work and experience to wider business environment
• Lead and facilitate change management efforts by ensuring all stakeholders are engaged, informed, and supported throughout the transformation process.
• Use data-driven insights to make informed decisions, monitor progress, and measure the success of transformation efforts
• Plan and oversee the execution of transformation projects, including setting goals, defining project scopes, allocating resources, and managing timelines.
• Monitor budgets, schedules, work quality, scope and client deliverables and Identify potential risks and obstacles to engagement success, develop mitigation strategies, and adapt plans as needed.
• Work closely with various competencies and teams to ensure alignment and effective communication throughout the engagement and transformation process.
• Support the pursuit of new business opportunities, including building strong client relations, understanding client needs and EY solution offerings,
• Leverage existing relationships and build new ones to assist partners with generating new business opportunities and building relevant external networks and relationships.
• Demonstrate deep functional capabilities and professional knowledge, and stay current with industry and regulatory leading practices.
• Support the people development of the Business Transformation team by contributing to or leading training courses, recruitment, and team / wellbeing activities.
• Foster a culture of continuous improvement by encouraging feedback, identifying opportunities
• Share technical and other knowledge with the team drawing on previous experience and current learning.

.

To qualify for the role you must have

• MBA and/or professional certification (e.g. Pr. Eng/Tech , CPA, CFA, preferred.
• At least 10 years relevant work experience (consulting experience highly desired)
• Experience in one or more of the following: Strategy Project Management Office, Business Transformation, Capital Project/Programme Management, Capital/ Infrastructure Planning and Delivery Management, Revenue protection and enhancement, Operational turnaround and improvement, experience in delivering infrastructure PPP projects
• Ability to manage strategic and complex transformation and infrastructure projects
• Ability to apply analytical and conceptual thinking and provide structure to complex and ambiguous projects
• Effective time management and organisation skills , with ability to work under pressure while meeting the requisite quality delivery
• Strong commercial awareness and business acumen
• Excellent communication and interpersonal skills and ability to collaborate and work effectively

Select how often (in days) to receive an alert:

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

#J-18808-Ljbffr

Press Tab to Move to Skip to Content Link

Senior Manager – Business Transformation

.

EY’s Business Transformation team works with senior executives on their most pressing challenges to deliver tangible results. We are looking for accomplished, creative individuals who bring rigor, passion, and practicality to our growing team. This position involves collaborating with cross-functional teams, and implementing transformational initiatives to enhance efficiency, productivity, and profitability.

The infrastructure gap continues to be a constraint to economic growth and service delivery to the most vulnerable. , leaving the most vulnerable out of full participation in the economy. If you are passionate about delivering innovative , complex and transformative infrastructure investment solutions that create large-scale socio-economic transformation to drive inclusive economic growth, then you are the person we are looking to join our team.

As a member of the Business Transformation team, you will help clients to solve complex enterprise-wide issues by formulating strategic initiatives, redesigning organisations, transforming the operations and processes, and improving organisational performance. You will work with our clients to help solve their toughest challenges and deliver insightful recommendations that are rigorous in their grounding, creative in their selection, distinct to each client, and practical in their ability to be taken to market. You will be skilled at working with and through clients to ensure that they have full ownership of analysis as well as implementation.

The opportunity

We are currently seeking a highly motivated Senior Manager to help add value to our private and public sector clients on their complex infrastructure projects by helping them define, understand and manage risks associated with their projects through transformation strategies that add value, and ensure effective procurement and implementation of complex projects.

Your key responsibilities

• Manage more than one assignment at a time while demonstrating quality and consistency of performance in every assignment and the ability to Support the operations and governance of client's large/complex projects and programs by designing and implementing multi-year Project Management Offices (PMO) or Transformation Management Offices (TMO).
• Support clients to lead large scale planning and execution of strategic large/complex projects and programs e.g. transformational programs, large infrastructure projects
• Demonstrate professionalism and confidence to deal with a range of stakeholder groups and management teams, with ability to adapt well to change and effectively communicate and present work products.
• Develop and execute comprehensive business transformation strategies that align with strategic goals and objectives.
• Apply knowledge and insights from client work and experience to wider business environment
• Lead and facilitate change management efforts by ensuring all stakeholders are engaged, informed, and supported throughout the transformation process.
• Use data-driven insights to make informed decisions, monitor progress, and measure the success of transformation efforts
• Plan and oversee the execution of transformation projects, including setting goals, defining project scopes, allocating resources, and managing timelines.
• Monitor budgets, schedules, work quality, scope and client deliverables and Identify potential risks and obstacles to engagement success, develop mitigation strategies, and adapt plans as needed.
• Work closely with various competencies and teams to ensure alignment and effective communication throughout the engagement and transformation process.
• Support the pursuit of new business opportunities, including building strong client relations, understanding client needs and EY solution offerings,
• Leverage existing relationships and build new ones to assist partners with generating new business opportunities and building relevant external networks and relationships.
• Demonstrate deep functional capabilities and professional knowledge, and stay current with industry and regulatory leading practices.
• Support the people development of the Business Transformation team by contributing to or leading training courses, recruitment, and team / wellbeing activities.
• Foster a culture of continuous improvement by encouraging feedback, identifying opportunities
• Share technical and other knowledge with the team drawing on previous experience and current learning.

.

To qualify for the role you must have

• MBA and/or professional certification (e.g. Pr. Eng/Tech , CPA, CFA, preferred.
• At least 10 years relevant work experience (consulting experience highly desired)
• Experience in one or more of the following: Strategy Project Management Office, Business Transformation, Capital Project/Programme Management, Capital/ Infrastructure Planning and Delivery Management, Revenue protection and enhancement, Operational turnaround and improvement, experience in delivering infrastructure PPP projects
• Ability to manage strategic and complex transformation and infrastructure projects
• Ability to apply analytical and conceptual thinking and provide structure to complex and ambiguous projects
• Effective time management and organisation skills , with ability to work under pressure while meeting the requisite quality delivery
• Strong commercial awareness and business acumen
• Excellent communication and interpersonal skills and ability to collaborate and work effectively

Select how often (in days) to receive an alert:

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

#J-18808-Ljbffr

Press Tab to Move to Skip to Content Link Senior Manager – Business Transformation . EY’s Business Transformation team works with senior executives on their most pressing challenges to deliver tangible results. We are looking for accomplished, creative individuals who bring rigor, passion, and practicality to our growing team. This position involves collaborating with cross-functional teams, and implementing transformational initiatives to enhance efficiency, productivity, and profitability. The infrastructure gap continues to be a constraint to economic growth and service delivery to the most vulnerable. , leaving the most vulnerable out of full participation in the economy. If you are passionate about delivering innovative , complex and transformative infrastructure investment solutions that create large-scale socio-economic transformation to drive inclusive economic growth, then you are the person we are looking to join our team. As a member of the Business Transformation team, you will help clients to solve complex enterprise-wide issues by formulating strategic initiatives, redesigning organisations, transforming the operations and processes, and improving organisational performance. You will work with our clients to help solve their toughest challenges and deliver insightful recommendations that are rigorous in their grounding, creative in their selection, distinct to each client, and practical in their ability to be taken to market. You will be skilled at working with and through clients to ensure that they have full ownership of analysis as well as implementation. The opportunity We are currently seeking a highly motivated Senior Manager to help add value to our private and public sector clients on their complex infrastructure projects by helping them define, understand and manage risks associated with their projects through transformation strategies that add value, and ensure effective procurement and implementation of complex projects. Your key responsibilities Manage more than one assignment at a time while demonstrating quality and consistency of performance in every assignment and the ability to Support the operations and governance of client's large/complex projects and programs by designing and implementing multi-year Project Management Offices (PMO) or Transformation Management Offices (TMO). Support clients to lead large scale planning and execution of strategic large/complex projects and programs e.g. transformational programs, large infrastructure projects Demonstrate professionalism and confidence to deal with a range of stakeholder groups and management teams, with ability to adapt well to change and effectively communicate and present work products. Develop and execute comprehensive business transformation strategies that align with strategic goals and objectives. Apply knowledge and insights from client work and experience to wider business environment Lead and facilitate change management efforts by ensuring all stakeholders are engaged, informed, and supported throughout the transformation process. Use data-driven insights to make informed decisions, monitor progress, and measure the success of transformation efforts Plan and oversee the execution of transformation projects, including setting goals, defining project scopes, allocating resources, and managing timelines. Monitor budgets, schedules, work quality, scope and client deliverables and Identify potential risks and obstacles to engagement success, develop mitigation strategies, and adapt plans as needed. Work closely with various competencies and teams to ensure alignment and effective communication throughout the engagement and transformation process. Support the pursuit of new business opportunities, including building strong client relations, understanding client needs and EY solution offerings, Leverage existing relationships and build new ones to assist partners with generating new business opportunities and building relevant external networks and relationships. Demonstrate deep functional capabilities and professional knowledge, and stay current with industry and regulatory leading practices. Support the people development of the Business Transformation team by contributing to or leading training courses, recruitment, and team / wellbeing activities. Foster a culture of continuous improvement by encouraging feedback, identifying opportunities Share technical and other knowledge with the team drawing on previous experience and current learning. . To qualify for the role you must have MBA and/or professional certification (e.g. Pr. Eng/Tech , CPA, CFA, preferred. At least 10 years relevant work experience (consulting experience highly desired) Experience in one or more of the following: Strategy Project Management Office, Business Transformation, Capital Project/Programme Management, Capital/ Infrastructure Planning and Delivery Management, Revenue protection and enhancement, Operational turnaround and improvement, experience in delivering infrastructure PPP projects Ability to manage strategic and complex transformation and infrastructure projects Ability to apply analytical and conceptual thinking and provide structure to complex and ambiguous projects Effective time management and organisation skills , with ability to work under pressure while meeting the requisite quality delivery Strong commercial awareness and business acumen Excellent communication and interpersonal skills and ability to collaborate and work effectively Select how often (in days) to receive an alert:EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. #J-18808-Ljbffr

Senior Manager – Business Transformation . EY’s Business Transformation team works with senior executives on their most pressing challenges to deliver tangible results. We are looking for accomplished, creative individuals who bring rigor, passion, and practicality to our growing team. This position involves collaborating with cross-functional teams, and implementing transformational initiatives to enhance efficiency, productivity, and profitability. The infrastructure gap continues to be a constraint to economic growth and service delivery to the most vulnerable. , leaving the most vulnerable out of full participation in the economy. If you are passionate about delivering innovative , complex and transformative infrastructure investment solutions that create large-scale socio-economic transformation to drive inclusive economic growth, then you are the person we are looking to join our team. As a member of the Business Transformation team, you will help clients to solve complex enterprise-wide issues by formulating strategic initiatives, redesigning organisations, transforming the operations and processes, and improving organisational performance. You will work with our clients to help solve their toughest challenges and deliver insightful recommendations that are rigorous in their grounding, creative in their selection, distinct to each client, and practical in their ability to be taken to market. You will be skilled at working with and through clients to ensure that they have full ownership of analysis as well as implementation. The opportunity We are currently seeking a highly motivated Senior Manager to help add value to our private and public sector clients on their complex infrastructure projects by helping them define, understand and manage risks associated with their projects through transformation strategies that add value, and ensure effective procurement and implementation of complex projects. Your key responsibilities Manage more than one assignment at a time while demonstrating quality and consistency of performance in every assignment and the ability to Support the operations and governance of client's large/complex projects and programs by designing and implementing multi-year Project Management Offices (PMO) or Transformation Management Offices (TMO). Support clients to lead large scale planning and execution of strategic large/complex projects and programs e.g. transformational programs, large infrastructure projects Demonstrate professionalism and confidence to deal with a range of stakeholder groups and management teams, with ability to adapt well to change and effectively communicate and present work products. Develop and execute comprehensive business transformation strategies that align with strategic goals and objectives. Apply knowledge and insights from client work and experience to wider business environment Lead and facilitate change management efforts by ensuring all stakeholders are engaged, informed, and supported throughout the transformation process. Use data-driven insights to make informed decisions, monitor progress, and measure the success of transformation efforts Plan and oversee the execution of transformation projects, including setting goals, defining project scopes, allocating resources, and managing timelines. Monitor budgets, schedules, work quality, scope and client deliverables and Identify potential risks and obstacles to engagement success, develop mitigation strategies, and adapt plans as needed. Work closely with various competencies and teams to ensure alignment and effective communication throughout the engagement and transformation process. Support the pursuit of new business opportunities, including building strong client relations, understanding client needs and EY solution offerings, Leverage existing relationships and build new ones to assist partners with generating new business opportunities and building relevant external networks and relationships. Demonstrate deep functional capabilities and professional knowledge, and stay current with industry and regulatory leading practices. Support the people development of the Business Transformation team by contributing to or leading training courses, recruitment, and team / wellbeing activities. Foster a culture of continuous improvement by encouraging feedback, identifying opportunities Share technical and other knowledge with the team drawing on previous experience and current learning. . To qualify for the role you must have MBA and/or professional certification (e.g. Pr. Eng/Tech , CPA, CFA, preferred. At least 10 years relevant work experience (consulting experience highly desired) Experience in one or more of the following: Strategy Project Management Office, Business Transformation, Capital Project/Programme Management, Capital/ Infrastructure Planning and Delivery Management, Revenue protection and enhancement, Operational turnaround and improvement, experience in delivering infrastructure PPP projects Ability to manage strategic and complex transformation and infrastructure projects Ability to apply analytical and conceptual thinking and provide structure to complex and ambiguous projects Effective time management and organisation skills , with ability to work under pressure while meeting the requisite quality delivery Strong commercial awareness and business acumen Excellent communication and interpersonal skills and ability to collaborate and work effectively #J-18808-Ljbffr

Press Tab to Move to Skip to Content Link Senior Manager – Business Transformation . EY’s Business Transformation team works with senior executives on their most pressing challenges to deliver tangible results. We are looking for accomplished, creative individuals who bring rigor, passion, and practicality to our growing team. This position involves collaborating with cross-functional teams, and implementing transformational initiatives to enhance efficiency, productivity, and profitability. The infrastructure gap continues to be a constraint to economic growth and service delivery to the most vulnerable. , leaving the most vulnerable out of full participation in the economy. If you are passionate about delivering innovative , complex and transformative infrastructure investment solutions that create large-scale socio-economic transformation to drive inclusive economic growth, then you are the person we are looking to join our team. As a member of the Business Transformation team, you will help clients to solve complex enterprise-wide issues by formulating strategic initiatives, redesigning organisations, transforming the operations and processes, and improving organisational performance. You will work with our clients to help solve their toughest challenges and deliver insightful recommendations that are rigorous in their grounding, creative in their selection, distinct to each client, and practical in their ability to be taken to market. You will be skilled at working with and through clients to ensure that they have full ownership of analysis as well as implementation. The opportunity We are currently seeking a highly motivated Senior Manager to help add value to our private and public sector clients on their complex infrastructure projects by helping them define, understand and manage risks associated with their projects through transformation strategies that add value, and ensure effective procurement and implementation of complex projects. Your key responsibilities Manage more than one assignment at a time while demonstrating quality and consistency of performance in every assignment and the ability to Support the operations and governance of client's large/complex projects and programs by designing and implementing multi-year Project Management Offices (PMO) or Transformation Management Offices (TMO). Support clients to lead large scale planning and execution of strategic large/complex projects and programs e.g. transformational programs, large infrastructure projects Demonstrate professionalism and confidence to deal with a range of stakeholder groups and management teams, with ability to adapt well to change and effectively communicate and present work products. Develop and execute comprehensive business transformation strategies that align with strategic goals and objectives. Apply knowledge and insights from client work and experience to wider business environment Lead and facilitate change management efforts by ensuring all stakeholders are engaged, informed, and supported throughout the transformation process. Use data-driven insights to make informed decisions, monitor progress, and measure the success of transformation efforts Plan and oversee the execution of transformation projects, including setting goals, defining project scopes, allocating resources, and managing timelines. Monitor budgets, schedules, work quality, scope and client deliverables and Identify potential risks and obstacles to engagement success, develop mitigation strategies, and adapt plans as needed. Work closely with various competencies and teams to ensure alignment and effective communication throughout the engagement and transformation process. Support the pursuit of new business opportunities, including building strong client relations, understanding client needs and EY solution offerings, Leverage existing relationships and build new ones to assist partners with generating new business opportunities and building relevant external networks and relationships. Demonstrate deep functional capabilities and professional knowledge, and stay current with industry and regulatory leading practices. Support the people development of the Business Transformation team by contributing to or leading training courses, recruitment, and team / wellbeing activities. Foster a culture of continuous improvement by encouraging feedback, identifying opportunities Share technical and other knowledge with the team drawing on previous experience and current learning. . To qualify for the role you must have MBA and/or professional certification (e.g. Pr. Eng/Tech , CPA, CFA, preferred. At least 10 years relevant work experience (consulting experience highly desired) Experience in one or more of the following: Strategy Project Management Office, Business Transformation, Capital Project/Programme Management, Capital/ Infrastructure Planning and Delivery Management, Revenue protection and enhancement, Operational turnaround and improvement, experience in delivering infrastructure PPP projects Ability to manage strategic and complex transformation and infrastructure projects Ability to apply analytical and conceptual thinking and provide structure to complex and ambiguous projects Effective time management and organisation skills , with ability to work under pressure while meeting the requisite quality delivery Strong commercial awareness and business acumen Excellent communication and interpersonal skills and ability to collaborate and work effectively Select how often (in days) to receive an alert:EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. #J-18808-Ljbffr

Senior Manager – Business Transformation . EY’s Business Transformation team works with senior executives on their most pressing challenges to deliver tangible results. We are looking for accomplished, creative individuals who bring rigor, passion, and practicality to our growing team. This position involves collaborating with cross-functional teams, and implementing transformational initiatives to enhance efficiency, productivity, and profitability. The infrastructure gap continues to be a constraint to economic growth and service delivery to the most vulnerable. , leaving the most vulnerable out of full participation in the economy. If you are passionate about delivering innovative , complex and transformative infrastructure investment solutions that create large-scale socio-economic transformation to drive inclusive economic growth, then you are the person we are looking to join our team. As a member of the Business Transformation team, you will help clients to solve complex enterprise-wide issues by formulating strategic initiatives, redesigning organisations, transforming the operations and processes, and improving organisational performance. You will work with our clients to help solve their toughest challenges and deliver insightful recommendations that are rigorous in their grounding, creative in their selection, distinct to each client, and practical in their ability to be taken to market. You will be skilled at working with and through clients to ensure that they have full ownership of analysis as well as implementation. The opportunity We are currently seeking a highly motivated Senior Manager to help add value to our private and public sector clients on their complex infrastructure projects by helping them define, understand and manage risks associated with their projects through transformation strategies that add value, and ensure effective procurement and implementation of complex projects. Your key responsibilities Manage more than one assignment at a time while demonstrating quality and consistency of performance in every assignment and the ability to Support the operations and governance of client's large/complex projects and programs by designing and implementing multi-year Project Management Offices (PMO) or Transformation Management Offices (TMO). Support clients to lead large scale planning and execution of strategic large/complex projects and programs e.g. transformational programs, large infrastructure projects Demonstrate professionalism and confidence to deal with a range of stakeholder groups and management teams, with ability to adapt well to change and effectively communicate and present work products. Develop and execute comprehensive business transformation strategies that align with strategic goals and objectives. Apply knowledge and insights from client work and experience to wider business environment Lead and facilitate change management efforts by ensuring all stakeholders are engaged, informed, and supported throughout the transformation process. Use data-driven insights to make informed decisions, monitor progress, and measure the success of transformation efforts Plan and oversee the execution of transformation projects, including setting goals, defining project scopes, allocating resources, and managing timelines. Monitor budgets, schedules, work quality, scope and client deliverables and Identify potential risks and obstacles to engagement success, develop mitigation strategies, and adapt plans as needed. Work closely with various competencies and teams to ensure alignment and effective communication throughout the engagement and transformation process. Support the pursuit of new business opportunities, including building strong client relations, understanding client needs and EY solution offerings, Leverage existing relationships and build new ones to assist partners with generating new business opportunities and building relevant external networks and relationships. Demonstrate deep functional capabilities and professional knowledge, and stay current with industry and regulatory leading practices. Support the people development of the Business Transformation team by contributing to or leading training courses, recruitment, and team / wellbeing activities. Foster a culture of continuous improvement by encouraging feedback, identifying opportunities Share technical and other knowledge with the team drawing on previous experience and current learning. . To qualify for the role you must have MBA and/or professional certification (e.g. Pr. Eng/Tech , CPA, CFA, preferred. At least 10 years relevant work experience (consulting experience highly desired) Experience in one or more of the following: Strategy Project Management Office, Business Transformation, Capital Project/Programme Management, Capital/ Infrastructure Planning and Delivery Management, Revenue protection and enhancement, Operational turnaround and improvement, experience in delivering infrastructure PPP projects Ability to manage strategic and complex transformation and infrastructure projects Ability to apply analytical and conceptual thinking and provide structure to complex and ambiguous projects Effective time management and organisation skills , with ability to work under pressure while meeting the requisite quality delivery Strong commercial awareness and business acumen Excellent communication and interpersonal skills and ability to collaborate and work effectively #J-18808-Ljbffr

Join a dynamic team as they are seeking a highly skilled and strategic Digital Transformation Portfolio Manager to drive their organization’s digital evolution. This leadership role is critical in managing a diverse portfolio of digital transformation initiatives, ensuring alignment with overarching business objectives, and delivering measurable value. The successful candidate will combine expertise in digital technologies, portfolio management, and strategic execution to accelerate innovation and operational efficiency. Acting as a bridge between technology and business functions, this role will influence key decisions, foster collaboration, and ensure the seamless delivery of digital transformation strategies.

Key Responsibilities:

Digital Strategy and Execution:

• Lead the execution of digital transformation initiatives, employing agile and design-thinking methodologies.
• Ensure alignment between transformative projects and organizational objectives, including AI and innovation strategies.
• Support strategic planning efforts in collaboration with digital transformation leadership.

Budget and Resource Management:

• Develop and manage budgets for digital transformation teams and initiatives, ensuring financial targets are met.
• Execute cost-effective strategies, including resource reuse and design-to-cost approaches.
• Forecast future resource needs based on program and project plans.

Stakeholder Engagement:

• Develop and implement engagement strategies to build collaborative relationships with internal and external stakeholders.
• Partner with business, digital, and departmental leaders to align programs with enterprise strategy and goals.
• Serve as a trusted advisor, building strong relationships to understand and meet business and technical needs.

Reporting and Performance Management:

• Manage the project review process to ensure transparency and informed decision-making.
• Report on portfolio performance, focusing on efficiency, compliance, and value delivery.
• Provide accurate and timely updates to stakeholders and leadership.

Innovation and Roadmap Development:

• Champion innovation within the digital transformation roadmap, ensuring proper resourcing and strategic execution.
• Define and implement a roadmap to accelerate business digitization, focusing on high-impact areas.
• Design operating models to support execution and drive long-term value realization.

Project and Team Management:

• Lead cross-functional project teams, providing vision, guidance, and mentorship.
• Oversee program management to ensure initiatives are executed efficiently and aligned with business objectives.
• Foster a culture of innovation, accountability, and engagement within the team.

Governance and Compliance:

• Establish clear roles and responsibilities within the project team.
• Ensure adherence to organizational governance structures and processes.
• Identify opportunities to align programs with strategic objectives, securing approval and resources as needed.

Benefit Realization and Strategic Alignment:

• Develop and manage plans to evaluate and track business benefits.
• Address gaps and overlaps across programs to maximize impact and avoid conflicts.
• Review post-program benefits to ensure alignment with strategic goals.

Behavioral Competencies:

• Strategic Thinking: Plans and prioritizes work to align with organizational goals.
• Stakeholder Management: Balances multiple stakeholder needs and builds strong relationships.
• Decision-Making: Integrates analysis and experience to make timely, effective decisions.
• Adaptability: Responds effectively to change and shifting priorities.
• Accountability: Holds self and others responsible for delivering outcomes.
• Communication: Tailors messages to diverse audiences and engages stakeholders effectively.
• Conflict Management: Resolves conflicts constructively, maintaining positive relationships.
• Leadership: Inspires and motivates teams to achieve extraordinary results.

Skills:

• Digital Expertise: Proficient in IT systems, cloud technologies, data architecture, and marketing technology stacks.
• Project and Portfolio Management: Advanced skills in managing complex, multi-year initiatives.
• Innovation Strategy: Strong ability to define and execute roadmaps for digital transformation.
• Resource Management: Expertise in planning, acquiring, and managing project resources.
• Governance: Knowledge of compliance and policy development.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Master’s degree (e.g., MBA).
• Certifications such as PMI PgMP, PfMP, P3O, or Scaled Agile.

Experience:

• Minimum of 10 years in project management, including leading multiple initiatives.
• At least 5 years in portfolio management roles.
• 4+ years in digital transformation or ecosystem implementation.
• 5+ years in leadership positions.

#J-18808-Ljbffr