378 Training Staff jobs in South Africa

JOB PROFILE

(READVERTISEMENT)

JOB TITLE Specialist: Training

DURATION Twelve (12) Months Contract

REPORTING TO Operations Manager

JOB GRADE C5 Minimum Midpoint

TOTAL CTC R507 409 R596 952

NO. OF INCUMBENTS 1

DIVISION Strategy and information Management

MAIN PURPOSE OF THE

JOB

To facilitate and coordinate training and development interventions

aimed at targeted internal and external clients.

KEY PERFORMANCE

AREAS

Facilitate and coordinate training interventions on targeted

internal and external clients.

Facilitate and implement targeted technical training programs

for internal and external clients.

Coordinate procurement process and sourcing of service

providers.

Monitoring and evaluation of District training events.

REQUIRED MINIMUM

EDUCATION

Matric and National Diploma (NFQ Level 6) in Human

Resources Development/ Education/Commerce

Accredited Skills Development Facilitator will be an added

advantage

Accredited Assessor certification will be an added advantage

INHERENT JOB

REQUIREMENTS

4-6 year’s work experience in training environment

Small enterprise development experience will be essential

Knowledge of Education, Training and Development

CRITICAL COMPETENCIES

Advisory Service

Communication

Stakeholder Engagement

Analytical

Business Acumen

Problem-Solving & Decision-Making

Planning & Organising

Monitoring & Evaluation

Performance Driven

Team Work

Adaptability & Flexibility

Policy Adherence

Negotiation

Basic Computer Skills

Office Management

To apply, please send your CV to

Please state the position you are applying for in the subject line.

Closing Date: 30 July 2021

NB: It is the organisation’s intention to promote equity and representivity in terms of race,

gender and people living with disability as per the set numerical targets contained in the

organizational Employment Equity Plan (EE Plan). To ensure compliance and successful

implementation of the EE Plan, all applicants should indicate their race, gender and disability

status in their curriculum vitae (CV). All Races are encouraged to apply for this position

The appointment of candidates is subject to the verification of all their credentials

(employment history, educational, financial, criminal and any other checks as may be

necessary). Please note that only shortlisted candidates will be contacted, and if you have not

heard from us within three months of submitting your application, please consider it

unsuccessful. Proposed offers will be made from Minimum to Midpoint as advertised.

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to achieve financial success and to ignite positive and meaningful change within our society.

Job Purpose

Responsible for transferring the correct product, processing, legislative, behavioural, and systems knowledge to staff, ensuring they are adequately prepared to function in various Discovery Commission positions. Accountable for creating, designing, and developing training content and e-learning courses using various software programs.

Key Responsibilities:

1. Facilitate training interventions and related projects within the Commission team.
2. Manage the yearly training plan to meet all deliverables within deadlines, updating regularly as needed.
3. Identify leadership and staff development needs and facilitate sessions aligned with business strategy.
4. Design, develop, and report on online courses using relevant software and systems.
5. Develop assessments, including written and online, such as monthly incentive and induction assessments, ensuring quality assurance prior to deployment.
6. Capture training statistics monthly to ensure compliance with skills development requirements and compile learning reports.
7. Maintain and update learning materials and content platforms like Pinpoint.
8. Manage the full induction training process for the Business Unit, from design to ensuring staff competence and meeting iQS objectives.
9. Deliver ad hoc training requests and assist with administrative functions related to training.
10. Compile and report on training administration before and after sessions, maintaining records.

Job / Role Requirements

Work Experience

Required: 12-24 months experience within Discovery.

Preferred: 3-4 years in a senior training consultant role.

Education / Qualifications / Accreditations:

• Matric
• Advanced MS Office Skills
• E-learning software development knowledge/certification

Preferred: Relevant tertiary qualification.

Personal Attributes:

• Values-driven
• Optimistic
• Learns quickly
• Resilient
• Trustworthy
• People savvy
• Results-oriented
• Problem solver

Leadership Attributes:

• Inspire and live the company values
• Humble and respectful
• Care for others
• Focus on business case
• Action-oriented
• Value people as assets
• Create high-performance environments
• Set ambitious goals and uphold high standards
• Excellent communicators
• Continuous learners
• Open-minded yet confident in beliefs

EMPLOYMENT EQUITY

The Company’s Employment Equity Plan and Targets will be considered during recruitment. We encourage applications from people with disabilities as part of our commitment to equal opportunities.

Select how often (in days) to receive an alert:

Business Unit: Discovery Central Services

Date: 10 Jul 2025

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Job Purpose

Responsible to transfer the correct product, processing, legislative, behavioral and systems knowledge to staff, ensuring they are adequately prepared to function in the various Discovery Commissions positions. Accountable for the creation, design, and development of training content and e-learning course’s using the various Software programs available.

Key Outputs may include but are not limited to:

• Facilitation of training interventions and training-related projects that arise within the Commissions team.
• Manage the yearly training plan to ensure all deliveries are met in the required timeframe and adhoc updates are regularly added.
• To assist with identifying leadership and staff development needs and facilitate sessions accordingly aligned to the business strategy.
• Design, develop and report on on-line courses on relevant Software and Systems as per needs analysis.
• Assessment development: develop both written and online assessments i.e., monthly incentive assessments and Induction assessments ensuring quality assurance is done prior to go-live.
• Capture training stats monthly to ensure compliance with Skills Development requirements and compile learning stats and reports.
• Develop and update learning material and information, ensuring Pinpoint and all content platforms are maintained and updated.
• Manage the full function of Business Unit induction training monthly from design and development to ensuring staff are competent and meeting is objectives.
• Deliver adhoc training requests and assist with other adhoc training admin functions.
• To ensure that all Training admin pre and post training sessions are compiled and reported on and saved for record keeping.

Job / Role Requirements

• Matric
• Relevant tertiary qualification
• Advanced MS Office Skills
• 3- 4 years’ experience in a Training consultant role at a senior level

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Johannesburg, South Africa | Posted on 08/26/2024

Centrax Systems is a provider of next-generation technology solutions and services that address customer challenges and empower enterprises into the future, helping businesses stay ahead.

Develop and deliver training programs for end-users on the new ERP system. Create training materials, including manuals, guides, and videos. Assess training effectiveness and adjust programs as needed.

1. Bachelor’s degree in Information Technology, or related field.
2. 5+ years of experience in developing and delivering training programs, with a focus on ERP systems.
3. Excellent presentation and instructional skills.
4. Experience with e-learning platforms and training software.

About Keen

At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.

Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales.

We're not a legacy BPO. We're a partner in growth — and that's where you come in.

About the Role

We’re hiring a Learning Specialist to lead training and development for a global client in the POS (point of sale) tech and food delivery space. You’ll be responsible for onboarding new hires, coaching agents on tools and workflows, and delivering engaging, high-impact training that sets the tone for support excellence.

This is a hands-on, fast-paced role ideal for someone who knows how to turn complex systems into confident knowledge — especially in CX environments tied to food tech, merchant platforms, and real-time operations.

What You’ll Do

• Own the onboarding and training experience for new hires and upskilling needs for current agents
• Facilitate live training sessions focused on CX processes, troubleshooting workflows, customer communication, and platform expertise
• Train agents to navigate POS tools, delivery integrations, SaaS platforms, hardware diagnostics, and escalation protocols
• Collaborate with QA and TLs to identify knowledge gaps and roll out ongoing development sessions
• Build and maintain training documentation, SOPs, and quick-reference materials across tools like Notion and Google Drive
• Monitor ramp-up performance and readiness of new hires in nesting or early live support
• Track knowledge retention and adjust sessions based on learning outcomes and feedback
• Stay aligned with client-side product updates and ensure updates are trained and documented quickly
• Reinforce a culture of learning, accountability, and team-wide excellence

What We’re Looking For

• 2–4+ years of experience in training, L&D, or instructional roles within CX, BPO, or support organizations
• Experience training teams in food delivery, restaurant tech, POS systems, or similar customer-facing SaaS tools
• Strong facilitation and public speaking skills — engaging, clear, and structured
• Proven ability to translate technical content into real-world workflows for support teams
• Excellent written and verbal English communication (C1 or higher)
• Tech-savvy with confidence across support platforms like Zendesk, Intercom, Google Workspace, or LMS tools
• Detail-oriented, proactive, and highly organized — keeps documentation up to date and sessions on track
• Comfortable collaborating across teams and adapting to shifting needs in a fast-changing product environment
• Bonus: Experience supporting U.S. customers or operating within U.S.-aligned support hours

What’s In It for You

• Competitive full-time compensation
• Collaborative in-office culture based in Foreshore, Cape Town
• Transport and Medical allowances
• Shape the development of a growing, high-impact support team
• Direct exposure to an innovative client in food tech and POS
• Birthday leave + professional development budget
• Be part of a global team that values clarity, ownership, and continuous growth

This is a full-time, in-office role based in Cape Town. Core working hours are 3 pm–12 am SAST (10 am–7 pm EDT), shifting to 4 pm–1 am during U.S. winter hours. Reliable commuting to and from the office is required.

JOB PROFILE

(READVERTISEMENT)

JOB TITLE Specialist: Training

DURATION Twelve (12) Months Contract

REPORTING TO Operations Manager

JOB GRADE C5 Minimum Midpoint

TOTAL CTC R507 409 R596 952

NO. OF INCUMBENTS 1

DIVISION Strategy and information Management

MAIN PURPOSE OF THE

JOB

To facilitate and coordinate training and development interventions

aimed at targeted internal and external clients.

KEY PERFORMANCE

AREAS

Facilitate and coordinate training interventions on targeted

internal and external clients.

Facilitate and implement targeted technical training programs

for internal and external clients.

Coordinate procurement process and sourcing of service

providers.

Monitoring and evaluation of District training events.

REQUIRED MINIMUM

EDUCATION

Matric and National Diploma (NFQ Level 6) in Human

Resources Development/ Education/Commerce

Accredited Skills Development Facilitator will be an added

advantage

Accredited Assessor certification will be an added advantage

INHERENT JOB

REQUIREMENTS

4-6 year’s work experience in training environment

Small enterprise development experience will be essential

Knowledge of Education, Training and Development

CRITICAL COMPETENCIES

Advisory Service

Communication

Stakeholder Engagement

Analytical

Business Acumen

Problem-Solving & Decision-Making

Planning & Organising

Monitoring & Evaluation

Performance Driven

Team Work

Adaptability & Flexibility

Policy Adherence

Negotiation

Basic Computer Skills

Office Management

To apply, please send your CV to

Please state the position you are applying for in the subject line.

Closing Date: 30 July 2021

NB: It is the organisation’s intention to promote equity and representivity in terms of race,

gender and people living with disability as per the set numerical targets contained in the

organizational Employment Equity Plan (EE Plan). To ensure compliance and successful

implementation of the EE Plan, all applicants should indicate their race, gender and disability

status in their curriculum vitae (CV). All Races are encouraged to apply for this position

The appointment of candidates is subject to the verification of all their credentials

(employment history, educational, financial, criminal and any other checks as may be

necessary). Please note that only shortlisted candidates will be contacted, and if you have not

heard from us within three months of submitting your application, please consider it

unsuccessful. Proposed offers will be made from Minimum to Midpoint as advertised.

Johannesburg, South Africa | Posted on 08/26/2024

Centrax Systems is a provider of next-generation technology solutions and services that address customer challenges and empower enterprises into the future, helping businesses stay ahead.

Develop and deliver training programs for end-users on the new ERP system. Create training materials, including manuals, guides, and videos. Assess training effectiveness and adjust programs as needed.

1. Bachelor’s degree in Information Technology, or related field.
2. 5+ years of experience in developing and delivering training programs, with a focus on ERP systems.
3. Excellent presentation and instructional skills.
4. Experience with e-learning platforms and training software.

Select how often (in days) to receive an alert:

Business Unit: Discovery Central Services

Date: 10 Jul 2025

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Job Purpose

Responsible to transfer the correct product, processing, legislative, behavioral and systems knowledge to staff, ensuring they are adequately prepared to function in the various Discovery Commissions positions. Accountable for the creation, design, and development of training content and e-learning course’s using the various Software programs available.

Key Outputs may include but are not limited to:

• Facilitation of training interventions and training-related projects that arise within the Commissions team.
• Manage the yearly training plan to ensure all deliveries are met in the required timeframe and adhoc updates are regularly added.
• To assist with identifying leadership and staff development needs and facilitate sessions accordingly aligned to the business strategy.
• Design, develop and report on on-line courses on relevant Software and Systems as per needs analysis.
• Assessment development: develop both written and online assessments i.e., monthly incentive assessments and Induction assessments ensuring quality assurance is done prior to go-live.
• Capture training stats monthly to ensure compliance with Skills Development requirements and compile learning stats and reports.
• Develop and update learning material and information, ensuring Pinpoint and all content platforms are maintained and updated.
• Manage the full function of Business Unit induction training monthly from design and development to ensuring staff are competent and meeting is objectives.
• Deliver adhoc training requests and assist with other adhoc training admin functions.
• To ensure that all Training admin pre and post training sessions are compiled and reported on and saved for record keeping.

Job / Role Requirements

• Matric
• Relevant tertiary qualification
• Advanced MS Office Skills
• 3- 4 years’ experience in a Training consultant role at a senior level

EMPLOYMENT EQUITY The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. #J-18808-Ljbffr

We are looking for a Sales Trainer to design and deliver educational programs for our sales teams.

Sales Trainer responsibilities include conducting skills gap analyses, preparing learning material and evaluating results after each training session. For this role, you will work closely with our salespeople to identify challenges they face on-the-job and recommend ways to increase productivity.

Ultimately, you will help increase the overall performance of our sales teams and ensure they have the skills to achieve their goals.

Learning & Development

• Conduct training needs analysis
• Develop, compile and maintain training manuals, records and support materials as needs arise, ensuring that material remains current and relevant
• Create, schedule and deliver training programmes focused on learning methods and based on employee needs, business priorities and best practice
• Monitor and evaluate the effectiveness of training by deploying measurement and feedback tools that track outcomes and ensure alignment of objectives as well as to assess learners
• Provide technical support and expertise through query resolution in support of the business in overall development of employees
• Provide support with regard to new projects and technology
• Design learning material by applying innovative techniques and best practices for effective delivery of content
• Design and maintain functional and technical learning programme content and assessments
• Design e-learning material (storyboards)
• Design infographics, graphics, presentations and other
• Develop e- Learning material to meet the defined and intended outcome of the training and suggest further action (i.e. observations)
• Align learning material to meet best practices for learning
• Develop programme content in line with quality standards for quality implementation purposes
• Upload and test signed-off learning material on the LMS
• Ensure learner understanding of material / subject matter by designing and developing assessment tools (pre and post) to assess strengths and developmental areas
• Advise leadership on development issues based on the outcome of the assessments and provide reports to business on development gaps and completion rates
• Ensure that assessments meet the agreed quality standards

Project Management

• Initiate requested project by arranging and conducting kick-off meetings with relevant business units
• Conduct needs assessments on training needs as required / identified by business by asking relevant questions, why, how, what etc.)
• Consult with business areas to agree on reasonable and achievable deadlines
• Facilitate joint analysis and design sessions, conduct business interviews and other information gathering techniques in order to determine learning material requirements
• Develop and present a sales training proposal and plan based on the needs assessment and make sound recommendations / provide effective and quality solutions to meet the identified need
• Implement training and development plans
• Plan and implement learning programmes
• Coordinate resources associated with the design, development, testing and implementation phases of course content to ensure quality deliverables
• Ensure that all proposals, training material, project milestones are signed off by the HR Director
• Monitor achievement of project deliverables on a weekly basis and report on project status to the HR Manager / HR Director
• Escalate any unresolvable queries / issues / challenges to the HR Manager / HR Director

Capability Building

• Discuss and explain feedback to the relevant business units to improve the overall quality of service.
• Map the need for training and refresher programs to be initiated
• Design capacity development interventions in collaboration with business units and coordinate the implementation of learning programs and coaching activities to address areas of development.
• Ensure targeted communication and capacity building programs in the performance management process to enable managers to effectively evaluate and measure individual and team performance and to optimize performance and productivity.
• In liaison with the Business Unit Managers and Talent Management teams, contribute to the implementation and management of employee development and talent management initiatives to address performance gaps related to capacity / knowledge gaps among employees.
• Prepare and analyze Performance Improvement reports for the Management team to review.
• Utilize reports on performance results for the development of action plans for agents.
• Provide feedback and input into enhancements of processes, training and systems based on trends.
• Fostering a culture of results, innovation, and quality assurance within the organisation.

Build a culture of respect and understanding across the organisation

• Recognise outcomes which resulted from effective collaboration between teams
• Build cooperation and overcome barriers to information sharing, communication, and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs