368 Training Specialist jobs in South Africa

Overview

DotActiv Cape Town, Western Cape, South Africa

Base pay range: ZAR12,000.00/yr - ZAR15,000.00/yr

As a Training Specialist at DotActiv, you will play an integral role in knowledge assimilation, documentation and distribution. You will be responsible for ensuring that the right knowledge is transferred to the right people at the right time and in the right format. You will also contribute to shaping the learning organisation culture at DotActiv. You will report to the Training Manager and be part of the HR Department.

Purpose: Internal: Ensure staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking; internal knowledge should be captured in engaging content. External: Ensure customers have the required knowledge to maximise the value of their DotActiv purchases.

Culture: Play an integral role in making DotActiv a learning organisation. Staff should proactively engage with content, think critically and test core theory and principles.

The knowledge transfer will take place remotely using online tools because DotActiv staff are distributed across locations. The current tools you will champion include:

• Academy.dotactiv.com – online community with self-service courses, discussion forums, newsfeed and member connections
• Powerbase.dotactiv.com – online knowledgebase for staff, customers, partners and prospects
• Insiderbase.dotactiv.com – internal knowledgebase for staff and internal self-service courses
• Video Conferencing – for customised live learning interventions via Google Meet, Skype, Zoom or similar

Note: duties may change with company growth and expansion. This list is not exhaustive:

• Align training focus areas with the company strategy
• Identify gaps in training courses
• Develop engaging training content (written, video, tests, etc.)
• Analyse engagement data and update content accordingly
• Maintain DotActiv Academy and Insiderbase user databases
• Maintain and update DotActiv Academy, Powerbase and Insiderbase
• Assist Training Manager with personal development plans for all staff
• Track, manage and encourage external user learning
• Conduct live one-on-one training via video conferencing when needed
• Support IT by communicating updated or new features through content
• Support Operations by addressing training roadblocks with solutions
• Facilitate new staff onboarding
• Assist HR with recruitment
• Conduct software testing when there are updates and new releases

• Passion for sharing knowledge and helping others succeed with online learning models
• A relevant degree: Postgraduate commerce degree / Masters in Education / Masters in consumer sciences / Other relevant degrees*
• Excellent verbal and written communication skills

Starting monthly salary: R12 000 to R15 000 . Benefits details are discussed during the interview process. The company notes that experience and qualifications influence final salary and opportunities for bonus/13th cheque depending on tenure and performance.

Location: Cape Town, Western Cape, South Africa.

JOB PROFILE

(READVERTISEMENT)

JOB TITLE Specialist: Training

DURATION Twelve (12) Months Contract

REPORTING TO Operations Manager

JOB GRADE C5 Minimum Midpoint

TOTAL CTC R507 409 R596 952

NO. OF INCUMBENTS 1

DIVISION Strategy and information Management

MAIN PURPOSE OF THE

JOB

To facilitate and coordinate training and development interventions

aimed at targeted internal and external clients.

KEY PERFORMANCE

AREAS

Facilitate and coordinate training interventions on targeted

internal and external clients.

Facilitate and implement targeted technical training programs

for internal and external clients.

Coordinate procurement process and sourcing of service

providers.

Monitoring and evaluation of District training events.

REQUIRED MINIMUM

EDUCATION

Matric and National Diploma (NFQ Level 6) in Human

Resources Development/ Education/Commerce

Accredited Skills Development Facilitator will be an added

advantage

Accredited Assessor certification will be an added advantage

INHERENT JOB

REQUIREMENTS

4-6 year’s work experience in training environment

Small enterprise development experience will be essential

Knowledge of Education, Training and Development

CRITICAL COMPETENCIES

Advisory Service

Communication

Stakeholder Engagement

Analytical

Business Acumen

Problem-Solving & Decision-Making

Planning & Organising

Monitoring & Evaluation

Performance Driven

Team Work

Adaptability & Flexibility

Policy Adherence

Negotiation

Basic Computer Skills

Office Management

To apply, please send your CV to

Please state the position you are applying for in the subject line.

Closing Date: 30 July 2021

NB: It is the organisation’s intention to promote equity and representivity in terms of race,

gender and people living with disability as per the set numerical targets contained in the

organizational Employment Equity Plan (EE Plan). To ensure compliance and successful

implementation of the EE Plan, all applicants should indicate their race, gender and disability

status in their curriculum vitae (CV). All Races are encouraged to apply for this position

The appointment of candidates is subject to the verification of all their credentials

(employment history, educational, financial, criminal and any other checks as may be

necessary). Please note that only shortlisted candidates will be contacted, and if you have not

heard from us within three months of submitting your application, please consider it

unsuccessful. Proposed offers will be made from Minimum to Midpoint as advertised.

Overview

As a Training Specialist at DotActiv, you will play an integral role in knowledge assimilation, documentation and distribution. Put plainly you will be responsible for making sure that the right knowledge is transferred to the right people at the right time and in the right format. You will also play a key role in shaping the "learning organisation" culture of DotActiv. You will report to the Training Manager and play an integral part in the overall HR Department within the business.

At DotActiv, we pride ourselves on providing the global retail market with high-quality category management software and advisory services that improve the in-store shopping experience for everyone. Our deeply integrated all-in-one category management software reduces the complexity of the interdependent nature of data-driven clustering, assortment, floor and shelf planning. Meanwhile, our talented people and highly refined processes enable us to deliver stress-free speed to impact with unrivalled convenience and efficiency. With DotActiv, you get integrated all-in-one software that empowers you with unrivalled support, regular updates and proactive monthly guidance from our customer success team. Want to learn more about DotActiv?

Internal: Ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking. This is to ensure that they are equipped to market, sell, deliver, support and think critically about our products, services and consulting as the case may be. Importantly, internal knowledge needs to be captured in various forms of engaging content.

External: Ensure that customers have the required levels of knowledge regarding our products, services and consulting to maximise the value potential of their DotActiv purchases. Software customers require a different kind of learning when compared to services customers.

To play an integral role in changing the culture to a "learning organisation". Staff must not rely purely on learning interventions but must also take it upon themselves to proactively go out and consume content that is available, think critically about it and challenge / stress test our core theory and principles.

The format knowledge transfer will take place remotely using a continuously evolving set of online tools. The reason for not going with classroom learning is not because that is not an engaging way to learn but rather because DotActiv's staff are located in over 12 locations across South Africa and users are located in over 90 countries. Therefore online learning offers the most efficient and logical method. The current set of salient tools which will be your responsibility to "champion" are summarised below:

• Academy.dotactiv.com - this is an online community with learning at its core. It includes selfservice courses, discussion forums, newsfeed and member connection features. Anyone can register for free including staff, customers, partners and prospects
• Powerbase.dotactiv.com - this is an online knowledgebase where staff, customers, partners and prospects can search for quick answers to specific questions about our products and services
• Insiderbase.dotactiv.com - this is an internally focused knowledgebase where only staff can search for quick answers to specific questions about our policies, standpoints, processes and any other subject matter which will help them succeed in their job. It also contains internal focussed self-service courses
• Video Conferencing - the toolset above will not always have the appropriate content for every scenario therefore there is a place for customised live one-on-one learning interventions. This learning will almost always take place via video conferencing tools such as Google Meet, Skype, Zoom or similar

It is important to note that DotActiv is currently experiencing rapid change due to growth and geographic expansion, therefore, this list of duties is not exhaustive and is also subject to reasonable function related changes as may be required:

• Align training focus areas with the company strategy
• Identify gaps in our training courses
• Develop engaging training content (written, video, tests etc)
• Analyse engagement data and plan content additional / updated content accordingly
• Maintain DotActiv Academy and Insiderbase user database as needed
• Maintain and update DotActiv Academy, Powerbase and Insiderbase
• Assist Training Manager with personal development plans for all staff
• Track, manage and encourage external user learning
• Conduct live one-on-one training via video conferencing when needed
• Support the IT team by communicating updated or new features through informative content
• Support the Operations team by understanding training roadblocks and providing solutions accordingly
• Facilitate new staff onboarding
• Assist HR with recruitment
• Conduct Software testing when there are updates and new releases

• Passion for sharing knowledge and helping others succeed with online learning models
• A relevant degree: Postgraduate commerce degree / Masters in Education / Masters in consumer sciences / Other relevant degrees*
• Excellent verbal and written communication skills

We are looking to pay a starting monthly salary of R12 000 to R15 000 for this role.

• Experience within the role is rewarded in an objective manner as detailed by our Job grading (this can be explained during the interview process)
• Qualifications and experience will determine the final starting salary
• The company aims to pay a 13th cheque (bonus) at the end of each year however this is based on individual and company performance. Minimum requirements apply including a minimum 1-year tenure and a positive track record

Overview

As a Training Specialist at DotActiv, you will play an integral role in knowledge assimilation, documentation and distribution. Put plainly you will be responsible for making sure that the right knowledge is transferred to the right people at the right time and in the right format. You will also play a key role in shaping the "learning organisation" culture of DotActiv. You will report to the Training Manager and play an integral part in the overall HR Department within the business.

At DotActiv, we pride ourselves on providing the global retail market with high-quality category management software and advisory services that improve the in-store shopping experience for everyone. Our deeply integrated all-in-one category management software reduces the complexity of the interdependent nature of data-driven clustering, assortment, floor and shelf planning. Meanwhile, our talented people and highly refined processes enable us to deliver stress-free speed to impact with unrivalled convenience and efficiency. With DotActiv, you get integrated all-in-one software that empowers you with unrivalled support, regular updates and proactive monthly guidance from our customer success team. Want to learn more about DotActiv?

Internal: Ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking. This is to ensure that they are equipped to market, sell, deliver, support and think critically about our products, services and consulting as the case may be. Importantly, internal knowledge needs to be captured in various forms of engaging content.

External: Ensure that customers have the required levels of knowledge regarding our products, services and consulting to maximise the value potential of their DotActiv purchases. Software customers require a different kind of learning when compared to services customers.

To play an integral role in changing the culture to a "learning organisation". Staff must not rely purely on learning interventions but must also take it upon themselves to proactively go out and consume content that is available, think critically about it and challenge / stress test our core theory and principles.

The format knowledge transfer will take place remotely using a continuously evolving set of online tools. The reason for not going with classroom learning is not because that is not an engaging way to learn but rather because DotActiv's staff are located in over 12 locations across South Africa and users are located in over 90 countries. Therefore online learning offers the most efficient and logical method. The current set of salient tools which will be your responsibility to "champion" are summarised below:

• Academy.dotactiv.com - this is an online community with learning at its core. It includes selfservice courses, discussion forums, newsfeed and member connection features. Anyone can register for free including staff, customers, partners and prospects
• Powerbase.dotactiv.com - this is an online knowledgebase where staff, customers, partners and prospects can search for quick answers to specific questions about our products and services
• Insiderbase.dotactiv.com - this is an internally focused knowledgebase where only staff can search for quick answers to specific questions about our policies, standpoints, processes and any other subject matter which will help them succeed in their job. It also contains internal focussed self-service courses
• Video Conferencing - the toolset above will not always have the appropriate content for every scenario therefore there is a place for customised live one-on-one learning interventions. This learning will almost always take place via video conferencing tools such as Google Meet, Skype, Zoom or similar

It is important to note that DotActiv is currently experiencing rapid change due to growth and geographic expansion, therefore, this list of duties is not exhaustive and is also subject to reasonable function related changes as may be required:

• Align training focus areas with the company strategy
• Identify gaps in our training courses
• Develop engaging training content (written, video, tests etc)
• Analyse engagement data and plan content additional / updated content accordingly
• Maintain DotActiv Academy and Insiderbase user database as needed
• Maintain and update DotActiv Academy, Powerbase and Insiderbase
• Assist Training Manager with personal development plans for all staff
• Track, manage and encourage external user learning
• Conduct live one-on-one training via video conferencing when needed
• Support the IT team by communicating updated or new features through informative content
• Support the Operations team by understanding training roadblocks and providing solutions accordingly
• Facilitate new staff onboarding
• Assist HR with recruitment
• Conduct Software testing when there are updates and new releases

• Passion for sharing knowledge and helping others succeed with online learning models
• A relevant degree: Postgraduate commerce degree / Masters in Education / Masters in consumer sciences / Other relevant degrees*
• Excellent verbal and written communication skills

We are looking to pay a starting monthly salary of R12 000 to R15 000 for this role.

• Experience within the role is rewarded in an objective manner as detailed by our Job grading (this can be explained during the interview process)
• Qualifications and experience will determine the final starting salary
• The company aims to pay a 13th cheque (bonus) at the end of each year however this is based on individual and company performance. Minimum requirements apply including a minimum 1-year tenure and a positive track record

Overview

As a Training Specialist at DotActiv, you will play an integral role in knowledge assimilation, documentation and distribution. Put plainly you will be responsible for making sure that the right knowledge is transferred to the right people at the right time and in the right format. You will also play a key role in shaping the "learning organisation" culture of DotActiv. You will report to the Training Manager and play an integral part in the overall HR Department within the business.

At DotActiv, we pride ourselves on providing the global retail market with high-quality category management software and advisory services that improve the in-store shopping experience for everyone. Our deeply integrated all-in-one category management software reduces the complexity of the interdependent nature of data-driven clustering, assortment, floor and shelf planning. Meanwhile, our talented people and highly refined processes enable us to deliver stress-free speed to impact with unrivalled convenience and efficiency. With DotActiv, you get integrated all-in-one software that empowers you with unrivalled support, regular updates and proactive monthly guidance from our customer success team. Want to learn more about DotActiv?

Internal: Ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking. This is to ensure that they are equipped to market, sell, deliver, support and think critically about our products, services and consulting as the case may be. Importantly, internal knowledge needs to be captured in various forms of engaging content.

External: Ensure that customers have the required levels of knowledge regarding our products, services and consulting to maximise the value potential of their DotActiv purchases. Software customers require a different kind of learning when compared to services customers.

To play an integral role in changing the culture to a "learning organisation". Staff must not rely purely on learning interventions but must also take it upon themselves to proactively go out and consume content that is available, think critically about it and challenge / stress test our core theory and principles.

The format knowledge transfer will take place remotely using a continuously evolving set of online tools. The reason for not going with classroom learning is not because that is not an engaging way to learn but rather because DotActiv's staff are located in over 12 locations across South Africa and users are located in over 90 countries. Therefore online learning offers the most efficient and logical method. The current set of salient tools which will be your responsibility to "champion" are summarised below:

• Academy.dotactiv.com - this is an online community with learning at its core. It includes selfservice courses, discussion forums, newsfeed and member connection features. Anyone can register for free including staff, customers, partners and prospects
• Powerbase.dotactiv.com - this is an online knowledgebase where staff, customers, partners and prospects can search for quick answers to specific questions about our products and services
• Insiderbase.dotactiv.com - this is an internally focused knowledgebase where only staff can search for quick answers to specific questions about our policies, standpoints, processes and any other subject matter which will help them succeed in their job. It also contains internal focussed self-service courses
• Video Conferencing - the toolset above will not always have the appropriate content for every scenario therefore there is a place for customised live one-on-one learning interventions. This learning will almost always take place via video conferencing tools such as Google Meet, Skype, Zoom or similar

It is important to note that DotActiv is currently experiencing rapid change due to growth and geographic expansion, therefore, this list of duties is not exhaustive and is also subject to reasonable function related changes as may be required:

• Align training focus areas with the company strategy
• Identify gaps in our training courses
• Develop engaging training content (written, video, tests etc)
• Analyse engagement data and plan content additional / updated content accordingly
• Maintain DotActiv Academy and Insiderbase user database as needed
• Maintain and update DotActiv Academy, Powerbase and Insiderbase
• Assist Training Manager with personal development plans for all staff
• Track, manage and encourage external user learning
• Conduct live one-on-one training via video conferencing when needed
• Support the IT team by communicating updated or new features through informative content
• Support the Operations team by understanding training roadblocks and providing solutions accordingly
• Facilitate new staff onboarding
• Assist HR with recruitment
• Conduct Software testing when there are updates and new releases

• Passion for sharing knowledge and helping others succeed with online learning models
• A relevant degree: Postgraduate commerce degree / Masters in Education / Masters in consumer sciences / Other relevant degrees*
• Excellent verbal and written communication skills

We are looking to pay a starting monthly salary of R12 000 to R15 000 for this role.

• Experience within the role is rewarded in an objective manner as detailed by our Job grading (this can be explained during the interview process)
• Qualifications and experience will determine the final starting salary
• The company aims to pay a 13th cheque (bonus) at the end of each year however this is based on individual and company performance. Minimum requirements apply including a minimum 1-year tenure and a positive track record

Overview

As a Training Specialist at DotActiv, you will play an integral role in knowledge assimilation, documentation and distribution. Put plainly you will be responsible for making sure that the right knowledge is transferred to the right people at the right time and in the right format. You will also play a key role in shaping the "learning organisation" culture of DotActiv. You will report to the Training Manager and play an integral part in the overall HR Department within the business.

At DotActiv, we pride ourselves on providing the global retail market with high-quality category management software and advisory services that improve the in-store shopping experience for everyone. Our deeply integrated all-in-one category management software reduces the complexity of the interdependent nature of data-driven clustering, assortment, floor and shelf planning. Meanwhile, our talented people and highly refined processes enable us to deliver stress-free speed to impact with unrivalled convenience and efficiency. With DotActiv, you get integrated all-in-one software that empowers you with unrivalled support, regular updates and proactive monthly guidance from our customer success team. Want to learn more about DotActiv?

Internal: Ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking. This is to ensure that they are equipped to market, sell, deliver, support and think critically about our products, services and consulting as the case may be. Importantly, internal knowledge needs to be captured in various forms of engaging content.

External: Ensure that customers have the required levels of knowledge regarding our products, services and consulting to maximise the value potential of their DotActiv purchases. Software customers require a different kind of learning when compared to services customers.

To play an integral role in changing the culture to a "learning organisation". Staff must not rely purely on learning interventions but must also take it upon themselves to proactively go out and consume content that is available, think critically about it and challenge / stress test our core theory and principles.

The format knowledge transfer will take place remotely using a continuously evolving set of online tools. The reason for not going with classroom learning is not because that is not an engaging way to learn but rather because DotActiv's staff are located in over 12 locations across South Africa and users are located in over 90 countries. Therefore online learning offers the most efficient and logical method. The current set of salient tools which will be your responsibility to "champion" are summarised below:

• Academy.dotactiv.com - this is an online community with learning at its core. It includes selfservice courses, discussion forums, newsfeed and member connection features. Anyone can register for free including staff, customers, partners and prospects
• Powerbase.dotactiv.com - this is an online knowledgebase where staff, customers, partners and prospects can search for quick answers to specific questions about our products and services
• Insiderbase.dotactiv.com - this is an internally focused knowledgebase where only staff can search for quick answers to specific questions about our policies, standpoints, processes and any other subject matter which will help them succeed in their job. It also contains internal focussed self-service courses
• Video Conferencing - the toolset above will not always have the appropriate content for every scenario therefore there is a place for customised live one-on-one learning interventions. This learning will almost always take place via video conferencing tools such as Google Meet, Skype, Zoom or similar

It is important to note that DotActiv is currently experiencing rapid change due to growth and geographic expansion, therefore, this list of duties is not exhaustive and is also subject to reasonable function related changes as may be required:

• Align training focus areas with the company strategy
• Identify gaps in our training courses
• Develop engaging training content (written, video, tests etc)
• Analyse engagement data and plan content additional / updated content accordingly
• Maintain DotActiv Academy and Insiderbase user database as needed
• Maintain and update DotActiv Academy, Powerbase and Insiderbase
• Assist Training Manager with personal development plans for all staff
• Track, manage and encourage external user learning
• Conduct live one-on-one training via video conferencing when needed
• Support the IT team by communicating updated or new features through informative content
• Support the Operations team by understanding training roadblocks and providing solutions accordingly
• Facilitate new staff onboarding
• Assist HR with recruitment
• Conduct Software testing when there are updates and new releases

• Passion for sharing knowledge and helping others succeed with online learning models
• A relevant degree: Postgraduate commerce degree / Masters in Education / Masters in consumer sciences / Other relevant degrees*
• Excellent verbal and written communication skills

We are looking to pay a starting monthly salary of R12 000 to R15 000 for this role.

• Experience within the role is rewarded in an objective manner as detailed by our Job grading (this can be explained during the interview process)
• Qualifications and experience will determine the final starting salary
• The company aims to pay a 13th cheque (bonus) at the end of each year however this is based on individual and company performance. Minimum requirements apply including a minimum 1-year tenure and a positive track record

Overview

As a Training Specialist at DotActiv, you will play an integral role in knowledge assimilation, documentation and distribution. Put plainly you will be responsible for making sure that the right knowledge is transferred to the right people at the right time and in the right format. You will also play a key role in shaping the "learning organisation" culture of DotActiv. You will report to the Training Manager and play an integral part in the overall HR Department within the business.

At DotActiv, we pride ourselves on providing the global retail market with high-quality category management software and advisory services that improve the in-store shopping experience for everyone. Our deeply integrated all-in-one category management software reduces the complexity of the interdependent nature of data-driven clustering, assortment, floor and shelf planning. Meanwhile, our talented people and highly refined processes enable us to deliver stress-free speed to impact with unrivalled convenience and efficiency. With DotActiv, you get integrated all-in-one software that empowers you with unrivalled support, regular updates and proactive monthly guidance from our customer success team. Want to learn more about DotActiv?

Internal: Ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking. This is to ensure that they are equipped to market, sell, deliver, support and think critically about our products, services and consulting as the case may be. Importantly, internal knowledge needs to be captured in various forms of engaging content.

External: Ensure that customers have the required levels of knowledge regarding our products, services and consulting to maximise the value potential of their DotActiv purchases. Software customers require a different kind of learning when compared to services customers.

To play an integral role in changing the culture to a "learning organisation". Staff must not rely purely on learning interventions but must also take it upon themselves to proactively go out and consume content that is available, think critically about it and challenge / stress test our core theory and principles.

The format knowledge transfer will take place remotely using a continuously evolving set of online tools. The reason for not going with classroom learning is not because that is not an engaging way to learn but rather because DotActiv's staff are located in over 12 locations across South Africa and users are located in over 90 countries. Therefore online learning offers the most efficient and logical method. The current set of salient tools which will be your responsibility to "champion" are summarised below:

• Academy.dotactiv.com - this is an online community with learning at its core. It includes selfservice courses, discussion forums, newsfeed and member connection features. Anyone can register for free including staff, customers, partners and prospects
• Powerbase.dotactiv.com - this is an online knowledgebase where staff, customers, partners and prospects can search for quick answers to specific questions about our products and services
• Insiderbase.dotactiv.com - this is an internally focused knowledgebase where only staff can search for quick answers to specific questions about our policies, standpoints, processes and any other subject matter which will help them succeed in their job. It also contains internal focussed self-service courses
• Video Conferencing - the toolset above will not always have the appropriate content for every scenario therefore there is a place for customised live one-on-one learning interventions. This learning will almost always take place via video conferencing tools such as Google Meet, Skype, Zoom or similar

It is important to note that DotActiv is currently experiencing rapid change due to growth and geographic expansion, therefore, this list of duties is not exhaustive and is also subject to reasonable function related changes as may be required:

• Align training focus areas with the company strategy
• Identify gaps in our training courses
• Develop engaging training content (written, video, tests etc)
• Analyse engagement data and plan content additional / updated content accordingly
• Maintain DotActiv Academy and Insiderbase user database as needed
• Maintain and update DotActiv Academy, Powerbase and Insiderbase
• Assist Training Manager with personal development plans for all staff
• Track, manage and encourage external user learning
• Conduct live one-on-one training via video conferencing when needed
• Support the IT team by communicating updated or new features through informative content
• Support the Operations team by understanding training roadblocks and providing solutions accordingly
• Facilitate new staff onboarding
• Assist HR with recruitment
• Conduct Software testing when there are updates and new releases

• Passion for sharing knowledge and helping others succeed with online learning models
• A relevant degree: Postgraduate commerce degree / Masters in Education / Masters in consumer sciences / Other relevant degrees*
• Excellent verbal and written communication skills

We are looking to pay a starting monthly salary of R12 000 to R15 000 for this role.

• Experience within the role is rewarded in an objective manner as detailed by our Job grading (this can be explained during the interview process)
• Qualifications and experience will determine the final starting salary
• The company aims to pay a 13th cheque (bonus) at the end of each year however this is based on individual and company performance. Minimum requirements apply including a minimum 1-year tenure and a positive track record

Overview

As a Training Specialist at DotActiv, you will play an integral role in knowledge assimilation, documentation and distribution. Put plainly you will be responsible for making sure that the right knowledge is transferred to the right people at the right time and in the right format. You will also play a key role in shaping the "learning organisation" culture of DotActiv. You will report to the Training Manager and play an integral part in the overall HR Department within the business.

At DotActiv, we pride ourselves on providing the global retail market with high-quality category management software and advisory services that improve the in-store shopping experience for everyone. Our deeply integrated all-in-one category management software reduces the complexity of the interdependent nature of data-driven clustering, assortment, floor and shelf planning. Meanwhile, our talented people and highly refined processes enable us to deliver stress-free speed to impact with unrivalled convenience and efficiency. With DotActiv, you get integrated all-in-one software that empowers you with unrivalled support, regular updates and proactive monthly guidance from our customer success team. Want to learn more about DotActiv?

Internal: Ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking. This is to ensure that they are equipped to market, sell, deliver, support and think critically about our products, services and consulting as the case may be. Importantly, internal knowledge needs to be captured in various forms of engaging content.

External: Ensure that customers have the required levels of knowledge regarding our products, services and consulting to maximise the value potential of their DotActiv purchases. Software customers require a different kind of learning when compared to services customers.

To play an integral role in changing the culture to a "learning organisation". Staff must not rely purely on learning interventions but must also take it upon themselves to proactively go out and consume content that is available, think critically about it and challenge / stress test our core theory and principles.

The format knowledge transfer will take place remotely using a continuously evolving set of online tools. The reason for not going with classroom learning is not because that is not an engaging way to learn but rather because DotActiv's staff are located in over 12 locations across South Africa and users are located in over 90 countries. Therefore online learning offers the most efficient and logical method. The current set of salient tools which will be your responsibility to "champion" are summarised below:

• Academy.dotactiv.com - this is an online community with learning at its core. It includes selfservice courses, discussion forums, newsfeed and member connection features. Anyone can register for free including staff, customers, partners and prospects
• Powerbase.dotactiv.com - this is an online knowledgebase where staff, customers, partners and prospects can search for quick answers to specific questions about our products and services
• Insiderbase.dotactiv.com - this is an internally focused knowledgebase where only staff can search for quick answers to specific questions about our policies, standpoints, processes and any other subject matter which will help them succeed in their job. It also contains internal focussed self-service courses
• Video Conferencing - the toolset above will not always have the appropriate content for every scenario therefore there is a place for customised live one-on-one learning interventions. This learning will almost always take place via video conferencing tools such as Google Meet, Skype, Zoom or similar

It is important to note that DotActiv is currently experiencing rapid change due to growth and geographic expansion, therefore, this list of duties is not exhaustive and is also subject to reasonable function related changes as may be required:

• Align training focus areas with the company strategy
• Identify gaps in our training courses
• Develop engaging training content (written, video, tests etc)
• Analyse engagement data and plan content additional / updated content accordingly
• Maintain DotActiv Academy and Insiderbase user database as needed
• Maintain and update DotActiv Academy, Powerbase and Insiderbase
• Assist Training Manager with personal development plans for all staff
• Track, manage and encourage external user learning
• Conduct live one-on-one training via video conferencing when needed
• Support the IT team by communicating updated or new features through informative content
• Support the Operations team by understanding training roadblocks and providing solutions accordingly
• Facilitate new staff onboarding
• Assist HR with recruitment
• Conduct Software testing when there are updates and new releases

• Passion for sharing knowledge and helping others succeed with online learning models
• A relevant degree: Postgraduate commerce degree / Masters in Education / Masters in consumer sciences / Other relevant degrees*
• Excellent verbal and written communication skills

We are looking to pay a starting monthly salary of R12 000 to R15 000 for this role.

• Experience within the role is rewarded in an objective manner as detailed by our Job grading (this can be explained during the interview process)
• Qualifications and experience will determine the final starting salary
• The company aims to pay a 13th cheque (bonus) at the end of each year however this is based on individual and company performance. Minimum requirements apply including a minimum 1-year tenure and a positive track record

Overview

As a Training Specialist at DotActiv, you will play an integral role in knowledge assimilation, documentation and distribution. You will be responsible for ensuring that the right knowledge is transferred to the right people at the right time and in the right format. You will also play a key role in shaping the “learning organisation” culture of DotActiv. You will report to the Training Manager and be an integral part of the overall HR Department within the business.

At DotActiv, we pride ourselves on providing the global retail market with high-quality category management software and advisory services that improve the in-store shopping experience for everyone. Our integrated all-in-one category management software reduces the complexity of data-driven clustering, assortment, floor and shelf planning. Our talented people and refined processes enable us to deliver speed to impact with convenience and efficiency. With DotActiv, you get integrated software that empowers you with support, regular updates and proactive monthly guidance from our customer success team.

Internal: Ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking. This is to ensure they are equipped to market, sell, deliver, support and think critically about our products, services and consulting. Internal knowledge needs to be captured in various forms of engaging content.

External: Ensure that customers have the required levels of knowledge regarding our products, services and consulting to maximise the value potential of their DotActiv purchases. Software customers require a different kind of learning when compared to services customers.

Culture: To play an integral role in changing the culture to a “learning organisation”. Staff must not rely purely on learning interventions but must proactively consume content, think critically about it and challenge / stress test our core theory and principles.

The format for knowledge transfer will take place remotely using online tools due to DotActiv staff in over 12 locations across South Africa and users in over 90 countries. The current set of salient tools you will champion includes:

• Academy.dotactiv.com - an online learning community with self-service courses, discussion forums, newsfeed and member connection features. Anyone can register for free including staff, customers, partners and prospects.
• Powerbase.dotactiv.com - an online knowledgebase for quick answers about our products and services for staff, customers, partners and prospects.
• Insiderbase.dotactiv.com - an internally focused knowledgebase where only staff can search for quick answers about policies, standpoints, processes and other subject matter to help them succeed. It also contains internal self-service courses.
• Video Conferencing - live one-on-one learning interventions via Google Meet, Skype, Zoom or similar when content is not available in the tools above.

It is important to note that DotActiv is experiencing rapid change due to growth and geographic expansion; this list of duties is not exhaustive and is subject to reasonable function-related changes as required:

• Align training focus areas with the company strategy.
• Identify gaps in training courses.
• Develop engaging training content (written, video, tests, etc.).
• Analyse engagement data and plan additional or updated content accordingly.
• Maintain DotActiv Academy and Insiderbase user databases as needed.
• Maintain and update DotActiv Academy, Powerbase and Insiderbase.
• Assist Training Manager with personal development plans for all staff.
• Track, manage and encourage external user learning.
• Conduct live one-on-one training via video conferencing when needed.
• Support the IT team by communicating updated or new features through informative content.
• Support the Operations team by understanding training roadblocks and providing solutions.
• Facilitate new staff onboarding.
• Assist HR with recruitment.
• Conduct software testing when there are updates and new releases.

• Passion for sharing knowledge and helping others succeed with online learning models.
• A relevant degree: Postgraduate commerce degree / Masters in Education / Masters in consumer sciences / Other relevant degrees*
• Excellent verbal and written communication skills.

We are looking to pay a starting monthly salary of R12 000 to R15 000 for this role. Experience within the role is rewarded based on job grading (details discussed during the interview). Qualifications and experience determine the final starting salary. The company aims to pay a 13th cheque (bonus) at the end of each year, subject to individual and company performance and including minimum requirements such as a minimum 1-year tenure and a positive track record.