126 Training Operations jobs in South Africa
Training Operations Manager
Posted 19 days ago
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Our Client is looking for a Training Operations Manager, located in Midrand.
Duties & ResponsibilitiesMain Purpose:
Designing and implementing the Commercial Learning and Development (L&D) strategy. As a business partner to the Sales department, the Training Ops Manager aligns the L&D strategy with the overall business strategy. Managing the profitability of the company's commercial training portfolio, overseeing project management of commercial training initiatives, training content development, and the administrative aspects of the department.
Responsibilities:
- Manage the profitability and sustainable growth of the company's commercial training portfolio.
- Curate training programs for the Training Department, including ETQA programs (MICT SETA/discretionary) and Cloud professional programs.
- Ensure that all commercial training content is up to date, relevant, and complies with relevant regulatory requirements.
- Manage the training budget and resources, including trainers, materials, and equipment.
- Develop and maintain relationships with OEM account managers, ensuring the company maintains accreditation and status.
- Ensure training programs and materials meet the OEM's standards, and trainers are certified and authorized to provide training on the OEM's products or services.
- Take a leading role in implementing the commercial L&D strategy, ensuring delivery and content alignment with the business strategy.
- Proactively develop associates' commercial competencies and position the business for future success.
- Research and identify new business opportunities for the Training Department, including new markets, growth areas, trends, customers, partnerships, and products/services.
- Stay abreast of trends and changes in the business world, particularly within the ICT sector and the training arena.
- Possess knowledge of contract/proposal drafting.
- Identify new commercial training opportunities, develop proposals, and plans to secure new business.
- Ensure the internal Learning Management System (LMS) is user-friendly, efficient, and effective in maintaining training data and records.
- Manage the development of training materials and resources, working closely with subject matter experts and trainers.
- Ensure company compliance with SETA requirements for accreditation and that training programs meet the necessary standards.
- Provide expertise to the business in coaching and mentoring, self-development, best practice sharing, blended learning, and buddying.
- Develop, maintain, and grow relationships with commercial training client accounts.
- Evaluate the effectiveness of training programs using metrics and feedback from participants and stakeholders.
- Manage and support the training team.
- Develop and implement policies and procedures related to commercial training and development.
- Participate in the development and implementation of learning technologies, including learning management systems and e-learning platforms.
- Keep the sales team up to date on training portfolios.
- Provide technical support to clients and participants regarding training and development.
Laptop and mouse, Open office set up, Rotating telephone, Telephone application.
Qualification RequirementsGrade 12, Bachelor's degree in a relevant field such as Education, Business Administration, or a related discipline. Certification or training in instructional design, adult learning, or related areas is preferred but not mandatory.
Work ExperienceA minimum of 5 years of experience in training and development in the ICT consulting industry. At least 1 year of experience in a management or supervisory role. Software Application Requirement: Microsoft Dynamics, Microsoft suite.
Package & RemunerationR 36000 - R 41000
#J-18808-LjbffrTraining operations manager
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Instructional Design Team Lead (Contract, Remote)
Posted 13 days ago
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1 day ago Be among the first 25 applicants
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- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.
We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.
As we scale, we’re looking for a strategic and growth-oriented Instructional Design Team Lead to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.
Our L&D Philosophy
We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.
We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.
Role Overview
As the Instructional Design Team Lead , you’ll play a vital role in ensuring smooth collaboration within the Instructional Design Team, your departmental colleagues, as well as subject matter experts and stakeholders in other departments. You will lead the coordination of project timelines, manage approvals, facilitate communication, and support the overall workflow of our learning programs. This role is ideal for someone who thrives on structured planning, strong communication, and turning goals into actionable steps for the team.
Key Responsibilities
- Plan learning design projects with instructional designers, ensuring timelines, responsibilities, and deliverables are met, while fostering a positive, collaborative team environment.
- Translate project plans into clear task lists, assigning responsibilities and monitoring progress across the team.
- Serve as the main point of contact for other teams and stakeholders, building positive relationships, ensuring clarity, and aligning expectations throughout the project lifecycle.
- Organize and track the status of project approvals and reviews, proactively following up to keep workflows moving.
- Support people management functions such as assigning projects based on skills fit, monitoring capacity, and escalating bottlenecks where needed.
- Develop and manage a limited number of your own e-learning projects as an instructional designer.
- Support broader communication efforts – planning training launches, crafting clear, engaging messaging for both internal teams and client-facing audiences.
- Contribute to process improvements that enhance team collaboration and the scalability of INFUSE Academy operations.
- Minimum 3 years of Mid-/Senior-level ID role experience or similar role within the L&D department.
- 1+ year of experience in team coordination, leadership, or project management within learning or related fields.
- Strong AI literacy. Experience with creating custom GPTs and scaling solutions across teams is a strong advantage.
- Strong communication and relationship-building skills, with experience in managing change within teams.
- Stakeholder Management – ability to effectively network & build relationships internally & externally
- Highly organized with a proactive mindset and strong attention to detail.
- Comfortable adjusting plans based on shifting priorities.
- A team player who can keep things moving while fostering a collaborative, supportive environment.
- Impeccable English oral and writing skills.
- A dynamic and supportive team environment focused on innovation in learning.
- Meaningful involvement in training initiatives with global impact
- Career growth potential within a fast-paced, purpose-driven team.
- Possibility to learn cutting-edge e-learning tools and approaches.
- Access to high-quality professional development resources and marketing insights.
- Seniority level Not Applicable
- Employment type Contract
- Industries Software Development
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#J-18808-LjbffrOperations Training Manager - Airline Campaign - Graveyard Shift
Posted 19 days ago
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WNS Cape Town, Western Cape, South Africa
Operations Training Manager - Airline Campaign - Graveyard ShiftWNS Cape Town, Western Cape, South Africa
2 weeks ago Be among the first 25 applicants
Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
- Lead, train, evaluate new hires in the system
- Plan and manage internal reinforcement and refresher trainings and feedback sessions on monthly basis
- Work collaboratively and conduct TNA/TNI with the Quality and Operations team to identify training needs
- Interact with client on weekly basis
- Manage content on the Learning Management System and create training SOPs
- Identify process gaps and fix them through process changes, refresher trainings, etc.
- Optimize training processes for efficiency and analyze training effectiveness
- Plan and implement training programs that will prepare employees for the next level in the domain
- Implement training KPIs, prepare and present reports on the same
- Storyboard and prepare learning materials for programs
- Coach and provide feedback to trainees on their performance in class and on shop floor
- Create new training content and update existing content to support new hires and existing staff on the floor 13. Class records to be maintained and reports/dashboards to be published to leadership on regular basis
- Research new training methods and implement them
- Sound knowledge of travel domain – Reservation and Ticketing, Customer Relations; someone who has full exposure to the airline and travel agency world
- Classroom training experience with coaching and feedback of more than 6 years in reservation and ticketing
- Should have used new age training methodologies to train batches and be aware of various training approaches
- Should have new hire training experience with adequate coaching and feedback opportunities
- Ability to conduct TNA/TNI and draw up relevant training plan and training content
- Good people management and organizational skills
- Good knowledge of MS Office – PowerPoint, Excel and Word9. Excellent communication skills
- Should be able to work on multiple projects at the same time and plan and prioritize tasks
- Should be able to work in shifts if required by the Operating teams or Clients
- Should have completed graduation or a similar degree
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Training
- Industries Outsourcing/Offshoring
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#J-18808-LjbffrManager: Operations Planning, Training & Support
Posted 13 days ago
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Listing reference: atns_000559
Listing status: Online
Apply by: 2 December 2024
Position summaryJob category: General Management
Location: Bedfordview
Contract: Permanent
Remuneration: Market Related
EE position: No
IntroductionTo ensure that ATS is adequately staffed with the right skills at the required competence levels. To ensure that all ATS personnel is licensed and that licenses are maintained to be able to perform their duties in compliance with the CAR (Civil Aviation Regulation) 65 Licensing requirements. To manage the 24/7 RUS office to ensure that ATSUs have rosters and that rosters are published to ensure all operational shifts are covered. To ensure that the training pipeline is delivered in line with the HC strategy and the triennial Permission submission to the ATNS Regulating Committee. To ensure compliance of all capacity planning activities with relevant regulatory and legislative frameworks, and ATNS policies and processes governing Operations.
Key Responsibilities- Capacity Planning: Ensure that ATS is adequately staffed with the right skills at the required competence levels. Manage the 24/7 RUS office to ensure that ATSUs have rosters and that rosters are published. Ensure optimal utilization of staff through effective deployment. Determine staffing needs and engage with the ATA to determine training requirements. Ensure compliance with South African Civil Aviation Regulations and Technical Standards.
- Governance, Risks, Compliance & Reporting: Ensure compliance with regulatory and legislative requirements. Continuously monitor and measure compliance of the function to all ATNS policies, processes, and procedures. Prepare quarterly and ad hoc reports as required.
- General Management of the Section: Drive delivery of required Capacity Planning objectives, projects, and initiatives. Manage and coordinate RUS staff and licensing personnel to deliver required targets and objectives.
- Stakeholder Relationship Management: Build and maintain relationships with all relevant stakeholders, including ATA and ATSUs. Participate in ATNS user consultation forums and Operations coordination meetings.
- Financial Management: Participate in the development and management of the Capacity Planning section budget. Ensure compliance with financial policies and procedures.
- People Management: Manage employees in accordance with HC policies. Ensure proper onboarding of new employees. Monitor time and attendance of subordinates. Drive employee engagement and retention.
- Air traffic control qualification (aerodrome control, or approach control, or area control)
- Tertiary qualification in HRD or equivalent
- Minimum 5 years’ experience in managing and coordinating training and scheduling in an Air Traffic Control environment
Alternatively:
- Air traffic control qualification (aerodrome control, or approach control, or area control)
- Studying towards an HRD qualification or equivalent
- Minimum 8 years of experience in managing and coordinating training and scheduling in an Air Traffic Control environment
Manager: operations planning, training & support
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Training coordinator
Posted 13 days ago
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As a Training Coordinator , you will play a key role in ensuring the smooth and efficient delivery of our training programs. You will work closely with both internal teams and clients to coordinate schedules, manage resources, track progress, and provide exceptional support to trainees. The ideal candidate will be organized, proactive, and passionate about making a positive impact on workplace safety.
Key Responsibilities
- Coordinate Training Programs: Schedule and organize training sessions for clients, ensuring timely delivery and effective use of resources.
- Client Liaison: Act as the primary point of contact for clients regarding training-related inquiries, ensuring clear communication and high-quality service.
- Track Training Progress: Maintain detailed records of training progress, certifications, and feedback to ensure all requirements are met.
- Support Trainers: Work closely with trainers to ensure they have all the necessary materials and resources to deliver high-quality training.
- Administrative Support: Assist with the preparation of training materials, presentations, and reports, ensuring everything is up to date and in compliance with industry standards.
- Logistics Management: Handle logistics for both in-person and virtual training sessions, including venue bookings, participant registration, and equipment setup.
- Evaluate Training Effectiveness: Gather and analyze feedback from trainees to assess the effectiveness of training programs and recommend improvements where necessary.
Requirements:
- Proven experience in training coordination or project management, preferably within the safety or education sector.
- Strong organizational and time-management skills, with the ability to manage multiple tasks and priorities simultaneously.
- Excellent verbal and written communication skills.
- Proficient in MS Office Suite (Word, Excel, PowerPoint) and experience with Learning Management Systems (LMS) is a plus.
- Attention to detail and a proactive approach to problem-solving.
- Ability to work collaboratively with a diverse team and engage with clients in a professional and friendly manner.
- A passion for safety and continuous learning.
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Training coordinator
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Training Coordinator - Learning and Development
Posted 1 day ago
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Electrum is the next-generation payments technology company that provides cloud-native software to optimise the processing of financial transactions. Since 2012, we have established ourselves as a respected payments technology partner through our deep expertise and track record in delivering trusted enterprise-grade payments solutions.
We’ve built a reputation in providing solutions for high-volume, low-value payment schemes and services that enable our clients to deliver to their customers at scale. We love that the projects we work on touch the lives of millions of South Africans daily, making a real difference.
We hire the best of the best and we offer great opportunities for personal growth and career progression.
The OpportunityThe Training Administrator plays an integral role within our dynamic and fast-paced organisation, supporting a collaborative team in a rapidly growing environment. This position is responsible for coordinating and managing all aspects of training programs — from efficient logistical arrangements and accurate record-keeping to comprehensive learner support and strict adherence to compliance requirements. Additionally, you will provide essential administrative assistance to the knowledge and learning team, contributing to a culture of continuous development, teamwork, and professional growth (with plenty of coffee along the way).
The roleIn this role, you will be instrumental in the seamless delivery of both in-person and virtual learning experiences. You'll maintain accurate documentation, contribute to vital skills development initiatives, and leverage your passion for educational technology, e-learning administration, and content design to make a real impact.
- Schedule and coordinate all training sessions, events, and workshops, both in-person and virtual, covering various training types.
- Manage training calendars, communications, logistical arrangements (venues, equipment, catering), registrations, and attendance.
- Coordinate effectively with internal trainers, external providers, speakers, and participants for seamless program delivery.
- Process invoices and manage procurement related to all training activities.
- Maintain comprehensive and accurate training records, including attendance, completion rates, feedback, and assessments.
- Develop and maintain training resources, including a knowledge base, and prepare training-related communications and reports.
- Serve as the primary point of contact for employee training inquiries and provide support to learners and instructors.
- Administer and manage the Learning Management System (LMS), including course setup, grading, and technical support.
- Assess the effectiveness of e-learning programs and stay updated with emerging e-learning technologies.
- Ensure all training activities comply with internal policies and external regulations, and assist with skills development reporting and SETA compliance.
You will need the following:
- Degree in Human Resource Development, Training Management, or a related field
- Minimum of 2-3 years’ experience in a training coordination role
- Sound understanding of Skills Development legislation, BBBEE scorecard, and WSP/ATR processes
- Proficient in Learning Management System administration
- Strong administrative and reporting skills
- Strong digital skills including a good understanding of the features of the following packages : Google Suite/Microsoft Office, Zoom
It would be a bonus if you also have experience with E-Learning content Development Tools experience such as Articulate Storyline and Adobe Captivate, Camtasia, CreateStudio
A good work-life balance is very important at Electrum. To help you manage your own time and energy, Electrum offers benefits such as:
Flexibility around core working hours (nature of flexibility is negotiated per role based on business needs
Daily cooked lunches and a stocked kitchen for the mid-day nibbles
Team socialising, getaways, and social outings
We have created a safe, transparent environment where we know mistakes happen, and that’s okay. We even have a 3 step approach to dealing with them:
Tell everyone about it
Fix the mistake
Tell everyone about the solution
You are responsible for your actions – both the successes and the failures.
#J-18808-LjbffrTraining coordinator - learning and development
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