17 Training Design jobs in South Africa

Salary Range: R500,000–R800,000, depending on experience

Location: Hybrid, must be Cape Town, South Africa-based

Reports to: VP, Player Success

We're looking for a Training & Development Lead to build and run a best-in-class training function for our Support and Compliance teams in Cape Town. This role will be at the heart of how we scale — creating structured onboarding, upskilling programmes, and career pathways that ensure our people deliver world-class player experiences while meeting regulatory standards.

You'll design and deliver learning frameworks, partner cross-functionally, and use data and feedback to constantly evolve how we train, coach, and develop our people.

Onboarding & Induction

• Own the end-to-end onboarding programme for new hires across Support and Compliance.
• Build engaging induction materials that set the standard for Midnite culture, knowledge, and performance expectations.

Training Design & Delivery

• Develop modular training programmes covering technical knowledge, product, compliance, customer experience, and soft skills.
• Deliver a mix of classroom, digital, and on-the-job learning, supported by role-specific playbooks.
• Partner with subject matter experts (SMEs) to keep content accurate and up to date.

Coaching & Development

• Introduce frameworks for ongoing coaching, 1:1 development, and skills assessments.
• Equip managers and team leads with the tools to deliver consistent, high-quality coaching.
• Support the rollout of QA insights (e.g. Scorebuddy) into training interventions.

Cross-Functional Collaboration

• Work closely with Compliance to embed regulatory training requirements.
• Partner with Performance & WFM to align training with performance gaps and efficiency needs.
• Feed into People/HR on career progression, recognition, and learning strategy.

Measurement & Reporting

• Define success metrics for training effectiveness (speed to competency, QA scores, error reduction, player experience impact).
• Report regularly to leadership on training ROI and future needs.

• Reduced speed-to-competency for new hires.
• Improved QA scores and first-time resolution across Support.
• Demonstrable uplift in compliance accuracy and reduced regulatory errors.
• Positive feedback from agents and managers on training quality and accessibility.
• Clear training documentation/playbooks embedded across teams.

• Experience in training, learning & development, or enablement roles — ideally within customer operations, gaming, or compliance-heavy industries.
• Strong facilitation, coaching, and curriculum design skills.
• Ability to translate complex compliance or product details into simple, practical training.
• Data-driven mindset with experience measuring training effectiveness.
• Excellent stakeholder management and cross-team collaboration skills.
• Creative and proactive approach to learning — always looking to innovate.

• Shape our future: Play a key role in our team's success, where your voice matters, and you'll have a direct impact on shaping Midnite's future.
• Connect and unwind: Take part in our quarterly gatherings where our community comes together to bond and have fun.
• Comprehensive health coverage: Look after your well-being with our outstanding zero-excess health insurance plan, which includes optical and dental coverage.
• Pension finder: Access to a pension pot finder service to help you keep track.
• Simplify life: Take advantage of our nursery salary sacrifice scheme, allowing you to conveniently pay your child's nursery fees straight from your paycheck.
• Work-life balance: Enjoy 25 paid holidays a year, plus generous paid maternity, paternity, and adoption leave, supporting you during life's most important moments.
• Financial advice: You'll get access to expert financial advice and guidance.
• Productive home office: We provide everything you need for a comfortable and ergonomic home setup, ensuring you're as productive as possible.
• Flexible working: We embrace flexible working, allowing you to adjust your schedule when life's unexpected moments arise.
• Latest tech made easy: With our salary sacrifice schemes, you can upgrade to the latest gadgets, household items, and mobile tech without the upfront cost.
• Exclusive perks: Enjoy a wide range of discounts on retailers, groceries, and subscriptions, making life a little more affordable.
• Grow with us: Expand your skills through internal and external learning opportunities while benefiting from access to mentorship programs that support your development.
• Transparent compensation: We provide competitive pay with clear team bandings and salary grids, ensuring that salary discussions are simple and fair.
• Constructive feedback: We foster a transparent culture, encouraging individual feedback and review sessions to help everyone improve.

At Midnite, we're committed to creating equal opportunities for everyone. We actively strive to build balanced teams that reflect the diversity of our communities, including ethnic minorities, people with disabilities, the LGBTQIA+ community, and all genders.

We aim to provide an inclusive and supportive interview experience for all candidates. If you require any reasonable adjustments, please let us know in advance so we can ensure you feel comfortable and set up for success.

Job Description
Provide full administrative and coordination support for all learning and skills-development initiatives. This role ensures that training logistics, compliance requirements, and learning records are accurately managed, enabling employees and learners to meet statutory and professional development goals.

Key Responsibilities

Training Coordination & Administration

• Book venues, catering, accommodation, and travel for internal and external training.
• Send training invites and reminders, maintain attendance registers, and set up sessions.
• Edit, summarise, and upload recordings for internal teams and learnership sessions.
• Maintain training folders, learning materials, and version control.
• Oversee registration, enrolment, and waiting lists for all training activities.
• Track attendance, progress, and evaluation data for employees and learners.

Compliance & Reporting

• Assist with the Workplace Skills Plan (WSP) and Annual Training Report (ATR).
• Keep FAIS register, CPD records, and RE5/RE1 exam bookings up to date.
• Record student progress, learnership logbooks, and bursary agreements.
• Issue and track training certificates.

Data & Systems Management

• Maintain training ledgers, provider matrix, and learning databases.
• Update team and individual skills sheets.
• Track training budgets, invoices, payments, and proof of payment.
• Monitor costs and follow up on outstanding payments.

General L&D Support

• Coordinate assessments, study guides, and onboarding resources.
• Draft and publish training communications for employees and managers.
• Provide Learning Management System (LMS) user support and upload content.
• Conduct SAQA qualification checks and training-provider validations.

Job Requirements

Qualifications

• A National Diploma or Certificate in Human Resources, Education, Business Administration, or a related field would be a minimum. A bachelor's degree in HR, Learning & Development, or Industrial Psychology would be preferred. Bonus if you have ETDP SETA-accredited training or assessor/moderator certification.

Experience

• 2–3 years in a similar L&D, HR administration, or training coordination role.
• Experience working with learnerships, or skills development programs.
• Familiarity with FAIS, CPD, RE exams, and WSP/ATR submissions is highly advantageous.
• Exposure to LMS platforms and SAQA/NQF frameworks would be advantageous.

The GIT Programme is a 24-month development journey designed for recent graduates who are passionate about building a career in South Africa's renewable energy sector. This immersive experience offers a structured, fast-paced learning environment across key business functions including.

Graduates will gain hands-on exposure to real projects, develop both technical and soft skills, and actively contribute to Pele's strategic goals. Through mentorship, coaching, and collaboration with seasoned professionals, GITs will play a vital role in supporting departmental objectives and driving continuous improvement.

At Pele, we don't just build energy infrastructure, but we build future leaders. The GIT Programme is your launchpad into a purpose-driven career where innovation, impact, and community upliftment are at the heart of everything we do.

• Participate in a comprehensive learning and development program that is aligned with the company's long-term vision and operational goals.
• Engage in high-impact projects with cross-departmental exposure, learning the strategic priorities and goals of the company while developing core competencies in business leadership, operations, and project management.
• Receive mentorship and coaching from senior leaders to accelerate personal and professional growth in preparation for future leadership roles within the company.

• Collaborate closely with department heads to assist in the execution of strategic initiatives that align with the company's overarching business objectives.
• Contribute to the development of strategic plans by analysing market trends, identifying growth opportunities, and suggesting ways to optimize operational processes.
• Apply analytical skills to assess key performance indicators (KPIs) and provide actionable insights to improve business outcomes.

• Rotate through key functions within the organization (e.g., Investment and Funding Group, Energy Operations, Project Development, Business Development and Asset Management) to build a comprehensive understanding of how the different teams collaborate to achieve the company's mission.
• Contribute to strategic decision-making by understanding departmental interdependencies and identifying opportunities for synergy across teams.
• Engage in cross-functional projects that require collaboration with leaders and colleagues from different backgrounds to ensure alignment with the company's vision and objectives.

• Identify and propose innovative solutions for optimizing workflows, enhancing customer experiences, or improving efficiency across teams.
• Assist in implementing business process improvements to drive cost reduction, resource optimization, and enhance overall business performance.
• Collaborate with senior managers to support the deployment of new technologies, processes, and systems that contribute to the organization's long-term strategic growth.

• Take ownership of assigned projects and initiatives, ensuring high-quality execution within the established time frame and budget.
• Develop leadership skills by managing smaller initiatives, making decisions, and interacting with cross-functional teams, preparing for roles of increasing responsibility.
• Lead small teams or collaborate with peers on key business initiatives, demonstrating accountability and providing strategic direction where needed.

• Use data analytics tools and business intelligence platforms to track, measure, and report on the effectiveness of business strategies, identifying areas of improvement.
• Regularly update senior leadership with performance metrics, insights from analysis, and recommend corrective actions to improve results.
• Document and communicate key learnings, challenges, and solutions to contribute to the company's knowledge base and support continuous learning within the organization.

• Foster strong relationships with colleagues across different functions to create a collaborative and open work environment.
• Leverage networking opportunities within the company to understand different career paths, opportunities, and leadership styles.
• Participate in networking events, leadership training sessions, and collaborative platforms that will contribute to building your professional network within and outside the organization.

• Demonstrate personal initiative and motivation to grow within the company's ecosystem, contributing to both the short- and long-term success of the business.
• Actively participate in career development discussions and work closely with mentors to chart a clear path for career progression in alignment with the company's leadership pipeline.
• After successfully completing the training program, transition into a full-time, permanent role in a department that matches your skill set, experience, and career aspirations.
• Maintain accurate records of training progress, project outcomes, and personal development achievements.
• Prepare reports for supervisors or managers summarizing key learning outcomes and contributions.
• To be considered for the GIT Programme, applicants must meet the following:
• Completed (or in final year of) a BSc, BEng, or related Honours degree in:
• Engineering (Electrical, Mechanical, Civil, Industrial)
• Computer Science

To be considered for the GIT Programme, applicants must meet the following:

·    BSc and/or BSc Hons in Environmental Sciences, Geography, Geology

·    Ability to understand geographical maps, environmental studies, and related documentation

·    Strong analytical and problem-solving skills.

• Excellent communication skills, both written and verbal.
• Ability to work collaboratively in a team environment.
• High attention to detail and strong organizational skills.

• Motivated, self-starter with a willingness to learn.
• Adaptable to new challenges and environments.
• Strong time management and multitasking abilities.
• Preferred Skills (Optional):
• Relevant internships or project experience.
• Basic knowledge of (industry-specific tools or software).
• Fluency in additional languages (if applicable).
• Exceptional written and oral communication skills.

• Participative Leadership
• Planning & Organizing
• Monitoring & Measuring

• Analysis & Attention to detail
• Problem Solving
• Critical thinking

• Assertive
• Methodical
• Drive & Action Oriented
• Flexibility
• Excellence & Quality Orientation

Printing SA is seeking a qualified and experienced professional to assume the role of
Head: Training & Development
, overseeing its Training and Development portfolio.

The
Head of Training & Development
will provide strategic leadership, manage daily operations, and drive the growth and success of the portfolio, contributing significantly to the overall success of Printing SA.

KEY RESPONSIBILITIES

1. Managerial Oversight
2. Qualification and Courseware Management
3. Project Management
4. Financial Management
5. Administration

QUALIFICATIONS & EXPERIENCE

Education

• Bachelor's degree in Education, Human Resources Development, or related field
• National Diploma in Occupationally Directed Education, Training and Development Practices (ND: ODETDP –
  preferred
  )

Training

• Advanced knowledge of MS Office (candidates with high Excel dexterity will be preferred).
• Project Management
• Skills Development Facilitator, Assessor, and Moderator

Experience

• A minimum of 7 years working experience in training management and managing large scale complex projects.
• Experience in the printing and packaging industry will be an added advantage.
• Working with SETA's
• Working with QCTO and other similar regulatory bodies

Soft Skills:
Excellent leadership, negotiation, communication, and problem-solving abilities. Ability to work independently, manage a team, and thrive under pressure.

EMPLOYMENT DETAILS

• Start Date:
  5 January 2026
• Salary Range:
  Market Related
• Application Deadline:
  24 October 2025
• Contact:
  M. Silveiro (
  
  )

APPLICATION PROCESS

Interested candidates should submit the following:

• A detailed cover letter outlining their suitability for the role.
• A comprehensive curriculum vitae (CV).
• Certified copies of their identity document and relevant qualifications.
• Contact details of three references, one of which must be from their current or most recent employer.

Additional Notes

• Shortlisted candidates may be required to prepare a presentation as part of the interview process.
• Printing SA reserves the right not to fill the position.
• Late or incomplete applications will not be considered.
• If you do not receive feedback within 14 days of the closing date, please consider your application unsuccessful.
• Join Printing SA and play a pivotal role in shaping the future of the printing and packaging industry

mothers2mothers (m2m) is a proudly African NGO that unlocks the power of women to end health inequities. We employ, train, and support women living with HIV as frontline health workers across sub-Saharan Africa—called Mentor Mothers. These women deliver life-saving health services, educate communities, and create brighter futures for millions of families. Since 2001, m2m has reached over 17 million women and children with critical health services and support, proving that when women lead, communities thrive. We have also partnered with governments on more than 10 major initiatives to scale our impact. Now, at a time of unprecedented disruption to funding models for NGOs, we are more determined than ever to achieve our dream of helping to end the HIV/AIDS pandemic by 2030, and create a future where health for all creates opportunity for all. That vision requires bold philanthropic investment — and that's where you come in. For more information, visit

Job Title

Learning Design Specialist

Organisation Levels

mothers2mothers -> m2m Head Office -> Programmes

Location

Cape Town - , 8000 ZA (Primary)

Type of position

Permanent

Education

Degree

Closing Date

31/10/2025

Job Description

mothers2mothers (m2m) is an African-based non-governmental organisation (NGO) that employs women living with HIV as frontline community health workers (CHWs) called Mentor Mothers and Peer Mentors, in health facilities and surrounding communities across ten countries in sub-Saharan Africa. m2m's Strategic Plan aims to address Africa's biggest health challenges towards our vision of Healthy Women, Healthy Families, Healthier World. We have expanded our model with the ambition of become a leading primary healthcare organization contributing to the acceleration of Universal Health Coverage on the continent, while continuing to prevent and treat HIV.

The shortage of CHWs in sub-Saharan Africa is a mission critical barrier to achieving Universal Health Coverage and reducing health disparities. Addressing this shortage remains imperative for improving access to quality healthcare for individuals and communities. Investing in learning and development, training, mentoring, and supporting CHWs is essential for improving population-based health outcomes and addressing health inequity in sub-Saharan Africa.

Against this background, m2m is building on its 20-year track record of training more than 11,700 Peer Mentors, by embarking on a critical strategic objective over the next five years – the development and implementation of the m2m Smart Learning Solution. m2mSLS harnesses the power of innovative 21st century learning technology (i.e. personalized, adaptive, "smart" learning) of accredited curricula on the Totara Talent Experience Platform to deliver affordable, effective training and education of the sub-Saharan health workforce at scale – starting with CHWs.

Against this background, m2m seeks to recruit a skilled Learning Design Specialist to support in the operationalisation of this world-class Smart Learning Solution. The Learning Design Specialist at m2m is responsible for overseeing the daily operations of the Learning Design team. In this respect, m2m seeks a candidate for this role who possesses excellent skills in managing teams and stakeholders, along with a proven understanding of, and track record in executing, the most current concepts in smart learning. The incumbent in this position will be accountable for executing, enhancing and streamlining learning design processes, managing operations, facilitating onboarding, upholding quality standards, contributing to the enhancement of the design strategy, and ensuring the timely and scoped development of m2m's curricula / curricula featured on the m2mSLS.

Key Performance Areas:

Leadership and Management:

• Support the recruitment and onboarding of all Learning Design team members, including permanent staff, freelancers, contract workers and/or consultants.
• Lead, mentor and grow a team of effective Learning Designers.
• Apply agile practices to allocate team resources efficiently, balancing workloads and skill sets to ensure projects are completed effectively and on time.
• Establish key performance indicators (KPIs) for direct reports and track their progress, providing regular feedback to team members to ensure they meet or exceed performance expectations.
• Foster a culture of continuous learning and development within the team, ensuring each member receives training and coaching to enhance their skills and expertise.

Design and Development:

• Liaise with a wide range of internal and external stakeholders, including Learning Technology, Innovation and Digital Transformation Unit, Primary Health Care Unit, Country Technical Unit, and SLS vendors to ensure effective and collaborative design and smart learning curricula delivery.
• Develop guidance documents and policies and contribute to departmental / unit process development and improvement.
• Identify appropriate tools and software to improve the delivery of smart learning courses and curricula.
• Manage the procurement of learning design resources.
• Develop innovative smart learning and blended online learning approaches.
• Lead the creation of learning design plans, storyboards, and content outlines, making sure they follow sound smart learning principles.
• Oversee the creation of multimedia learning assets, including e-learning modules, videos, infographics, and assessments.
• Ensure the creation of inspiring, engaging, and dynamic learner experiences.
• Ensure that all learning materials are designed and developed with accessibility in mind, meeting all relevant accessibility standards and guidelines.
• Ensure quality editing and proofreading of all learning content.
• Incorporate insights from user testing into the curriculum development process, ensuring that the learning solutions are user-friendly and effective.
• Manage the content licensing and permissions process, ensuring compliance with legal requirements and protection of intellectual property.

Learning Technology:

• Manage production planning in the context of Learning Technology – specifically Totara TXP.
• Work closely with the TXP Administrator to maintain and optimise the e-learning platform for effective content delivery.
• Support the operationalisation of the digital content strategy, collaboratively with Totara TXP Administrator and in-house Totara Support Team.

Quality Assurance and Quality Improvement:

• Conduct regular reviews and audits of learning materials / curricula for accuracy, consistency, and adherence to established quality standards.
• Work with the Senior Manager, m2mSLS to design, test, develop and evaluate new and existing educational models and products.
• Manage quality assurance processes, and work on evaluation strategies to review the effectiveness of learning design strategy.
• Create mechanisms for collecting and analysing feedback from learners and stakeholders, using this data to make continuous improvements.
• Stay informed about industry best practices, benchmark against competitors, and continuously evolve the quality standards based on market trends.
• Oversee management of the asset tracking process, ensuring that all resources and content are accounted for.
• Oversee royalty payments as applicable.

Project Management:

• Initiate planning processes for course evaluations and new course / curriculum development.
• Support the development of comprehensive work plans for curriculum design projects, outlining clear objectives, milestones, timelines, and resource allocation.
• Manage projects and work with various operational stakeholders to ensure that deadlines are adhered to and that project communication takes place in a timely and effective manner.
• Maintain open and transparent communication with project stakeholders, providing regular updates and addressing concerns or questions as they arise.
• Employ project management methodologies and tools to track project progress, manage risks, and ensure successful project outcomes.

Budget Management:

• Working with Senior Manager, m2mSLS, to ensure capacity allocations align with unit budget.

Job Requirements

Qualifications and Experience:

• Bachelor's degree, plus 3+ years of relevant experience in learning design / learning and development, public health, education, or a related field. Honours Degree preferred.
• 3+ years of team leadership/mid-management experience.
• Proven skills and experience in learning design and the development of learner-centred digital learning experiences and resources.
• Practical knowledge of digital learning principles and practices, as well as current and future trends in digital technologies.
• Demonstrated experience in smart learning design, quality assurance and quality improvement.
• Demonstrated project management skills in the development of digital content for online courses / curricula.
• Knowledge of public health-related topics is a strong demonstration.

Competencies Required:

• Exceptional attention to detail and accuracy.
• Ability to work independently and in a team.
• Strong written, verbal, presentation and visual communication skills.
• Dynamic, innovative, results and action-oriented team leader.
• Excellent organisational and interpersonal skills with experience managing teams.
• Ability to think creatively and systematically at all project levels.

mothers2mothers is an equal opportunity employer. We particularly encourage applications from people living with HIV and AIDS (PLWHA), people with disabilities, women and previously disadvantaged people. Competitive salary packages will be negotiable in accordance with m2m's remuneration policies.

To coordinate and administer all company training and development programs,

ensuring a seamless and effective learning experience for employees. This role is

responsible for the logistics of training events, facilitating onboarding, maintaining

accurate records, and supporting the preparation of statutory skills development

reports.

Skills & Competencies:

• Minimum Education: Diploma/Degree in Human Resource Management/ Industrial and Organisational Psychology or equivalent.
• Minimum Experience: 2 years of experience in an HR or training support role, with a focus on administrative and coordination duties.
• Technical Knowledge: Proficiency in the Microsoft Office Suite (particularly Excel and PowerPoint), experience with an HRIS, and foundational knowledge of skills development legislation (WSP/ATR).
• Behavioural Competencies: Exceptional communication and interpersonal skills, strong organisational and planning abilities, meticulous attention to detail, and a strong customer service orientation.

Key Responsibilities:

• Coordinate all approved training and development programs, including sourcing providers, managing logistics, and tracking the training budget.
• Provide administrative support for all training activities, including scheduling sessions, preparing materials, and booking venues.
• Implement and continuously improve the company's approved onboarding program.
• Plan and conduct all induction sessions and presentations for new employees.
• Maintain accurate training records for all employees on the HRIS.
• Assist the HR Manager with the preparation and submission of the Workplace Skills Plan(WSP) and Annual Training Report (ATR).

Email Subject: HR Training & Development Coordinator application

Closing Date: 14 October 2025

Job Type: Full-time

Work Location: In person

Key Responsibilities

• Lead and Inspire: Develop and lead a team of learning professionals to deliver top-notch training programs.
• Innovate: Design and implement innovative learning solutions that keep our team ahead of the curve.
• Collaborate: Partner with stakeholders to identify capability gaps and create targeted development plans.
• Measure Success: Evaluate the effectiveness of training programs and continuously improve them.
• Champion Growth: Foster a culture of continuous learning and professional development.

Job Description: Key Responsibilities:

• Lead and Inspire: Develop and lead a team of learning professionals to deliver top-notch training programs.
• Innovate: Design and implement innovative learning solutions that keep our team ahead of the curve.
• Collaborate: Partner with stakeholders to identify capability gaps and create targeted development plans.
• Measure Success: Evaluate the effectiveness of training programs and continuously improve them.

• Champion Growth: Foster a culture of continuous learning and professional development.

• Responsibilities: Lead and build holistic capability development of employees across career levels in SA through outcome-driven and innovative learning solutions.

• Lead and manage projects related to Operational Excellence, CX and Leadership, ensuring timely and successful execution .
• Develop and deliver training programs to enhance operational efficiency and effectiveness.
• Identify opportunities for process improvements and provide strategic guidance to cross-functional teams.
• Design and deliver training programs specializing areas like Operations Management, People Leadership, Client Engagement and Stakeholder Management
• Publishing of Training Dashboards on a Monthly basis to HR and operations leadership
• Liaise with the Operations team to identify the pain areas and address those through customized training sessions.
• Generate Training quality scores and prepare and maintain reports pertaining to training.
• Liaise with business stakeholders to do training need assessments and identify training solutions, oversee implementation, administration, and delivery of high-quality programs.
• Lead or support the design, development, and implementation of talent management programs such as succession planning and leadership development, consulting with senior management to ensure the programs are effective and meet business requirements.
• Develop and/or support creative strategies, methodologies, and tools during implementation.
• Drive communications strategy and planning for internal and external activities, coordinating with Global Capability Development Team.
• Research and prepare communications materials and presentations and provide recommendations on how to approach and deal effectively with key business issues from a communications perspective.
• Identify and assess related business improvement opportunities.
• Contribute to EXL's organizational development knowledge capital.
• Monitor and evaluate training programs' effectiveness, success, and ROI periodically.
• Initiating the project, planning, and outlining project scope, objectives, and deliverables
• Establishing and maintaining communication with the project team, management, and stakeholders
• Coordinating project meetings and decision-making processes
• Executing the work, coordinating, and supervising the project team and ensuring that they have the tools required for delivering the project on time.

• Completing the project and creating required documentation and reports for the management

• Qualifications: University degree or post graduate degree in Human Resources or OD.

• Understanding the South African Legal Framework.
• Taking accountability for the SDF function in South Africa.
• Must have at least 10 years of experience in driving learning and development strategies & solutions
• Must have at least 8 years of experience with facilitation of functional training, leadership development programs and training management
• Good understanding of L&D function, fundamentals, and processes
• Learning Content Analysis, Design & Development experience
• Proficient in Excel, Power point, with ability to manage training related MIS, dashboards, databases and reporting.

The Independent Institute of Education (The IIE) is a registered private higher education provider and a wholly owned subsidiary of ADvTECH Ltd, listed on the JSE.

The IIE's Central Academic Team (CAT) is the custodian of academic quality, educational technology, and governance across the institution. It leads academic strategy, compliance, and operational integrity through robust governance structures.

The current CAT is in the process of being repositioned as a Centre of Excellence, a hub for academic innovation, staff capacity building, quality assurance, and governance across both the schools and tertiary divisions.

As we reposition CAT, we are excited to invite applications for the role of IDOL Team Lead. Based at The IIE's head office in Sandton, this role will support the Digital Learning & Design Team department.

The purpose of the job:

An Instructional Design and Online Learning (IDOL) Team Lead leads the design, development, and implementation of engaging, accessible online courses that align with institutional strategies and meet diverse learner needs. The role involves collaborating with stakeholders, managing instructional design projects, and ensuring the continuous improvement of the LMS environment. By leveraging advanced instructional design principles, cutting-edge technology, and thorough analysis of student needs, the IDOL Lead ensures that all modules, programmes are engaging, accessible, and optimized for maximum effectiveness. The role involves collaborating with IDs, stakeholders, leading project initiatives, and continuously refining learning strategies to support the growth and development of individuals and teams within the organization.

Reporting to:

The successful candidate will report to the Head Digital Learning & Design

Main Outputs and Responsibilities for this Position:

Manage the Delivery of Modules

• Manage and support the instructional design and learning technologist teams, overseeing workload and priorities.
• Facilitate collaboration between instructional designers, faculty, SME-developers, and learning technologists.
• Manage, according to the production plan, processes and timelines related to the delivery of online material, including own modules.
• This includes the delivery of frameworks by the faculty/developers.
• Mitigate risks and manage delays.
• Check the material on the LMS.
• Provide weekly progress reports to the Digital Learning & Design Manager.
• Manage and ensure that all the IDs (internal and external, including any third-party members) adhere to the required level of support for the faculty.
• Report on team performance, project progress, and identify capacity needs.

Delivery of Modules

• Design engaging, pedagogically sound digital learning experiences aligned with learning outcomes.
• Develop storyboards, scripts, and activity guides for multimedia and online courses.
• Integrate emerging tools, technologies, and learning theories into course designs.
• Collaborate with SMEs, academics, and technologists to create accessible and interactive courseware.
• Ensure all allocated Learning Management System (LMS) modules are developed as per the IIE framework and requirements and presented on the LMS page accordingly.
• Integrate multimedia tools and technologies to create interactive learning experiences.
• Create and utilize the LMS elements within the course page to deliver a strong online learning path for students.
• Manage allocated modules according to agreed timelines and quality standards.
• Provide constructive feedback to and support independent contractors (ICs) and external partners.
• This involves regular communication to ensure alignment of tasks ahead as well as to address any concerns.
• Implement evidence-based instructional strategies to enhance learning.
• Incorporate mechanisms for continuous feedback and improvement.
• Ensure all content is accessible to students with diverse needs and abilities meets all regulatory or accreditation standards.
• Provide technical support and troubleshooting for students and staff.

Quality Assurance

• Using insights from work done by the IDs, Lecturers, and developers, provide documented ongoing support and training during the design and development of modules for the LMS.
• Ensure design standards and project deadlines are met across multiple projects.
• Drive continuous improvement initiatives and training for the instructional design and learning technologist teams.
• Ensure that new team members are properly trained and inducted and that their first work is carefully supervised.
• Respond directly to all quality issues identified or raised by users and escalate as required.

Improve the effectiveness of the LMS platform

• Support & guide IDs and faculties for effective use of the LMS.
• Improve the capacity of both in sound instructional design principles.
• Implement strategies, after evaluation & collaboration, to develop engaging, effective & appropriate modules, for required modes, programmes & associated disciplines.
• Develop the team's capacity to work collaboratively with SMEs & HoPs.
• Conduct & encourage IDs to conduct relevant research that informs LMS-related practices, etc.
• Develop strategies to enhance user engagement and interaction within the LMS, such as gamification elements or discussion forums.
• Implement personalized learning pathways to increase motivation and relevance for users.
• Audit existing courses for compliance with accessibility standards and advise on the necessary adjustments.
• Provide training and resources for content developers/SMEs on best practices for creating accessible materials.
• Conduct user research to identify pain points in navigation and course layout, and redesign interfaces for better usability.
• Gather and analyse user feedback to continuously refine the LMS interface and functionality.
• Evaluate the LMS's accessibility, responsiveness, and optimize content to accommodate diverse learner preferences.
• Develop strategies for creating accessibility-friendly learning materials that retain engagement.

User Performance and Improvement Plans

• Analyse feedback and student/user success data with brands and faculties.
• Improve the capacity of all to use data from the LMS.
• Employ data-based strategies such as personalized learning analytics to identify at-risk students and improve their outcomes.
• Develop the lecturer, campus, and brand's ability to monitor and manage adoption.
• Use data from this to attend to other areas of responsibility.
• Create comprehensive onboarding and training programs for new users to maximize their use of the LMS.
• Establish ongoing support channels, such as help desks or knowledge bases, to assist users with common issues.

Administration and Governance

• Implement and improve systems and processes that can assure that the LMS work is compliant from a regulatory, legal, and governance perspective.
• Administer the monitoring and support systems in such a manner that delivery is effective and efficient, and on time at the standard required.
• Check alignment with the strategies of The IIE at all times.

Qualification

• A minimum of an Honours degree level qualification (or a recognised equivalent thereof) in educational technology, instructional design, or a related field is preferred.
• Master's-level qualification in education, educational technology, instructional design, or a related field
  
  field is preferred—advantageous
• Certification with a recognized Learning Management System provider (i.e., Brightspace CAT, Moodle,
  
  etc.) and/or evidence about professional development in Digital Content Design—Advantageous

Experience:

• Minimum of 5 years as an online course designer and Interactive Learning Activities
• Minimum of 4 years of experience in Education technologies Integration, Best Practices, Project Management, Collaboration with stakeholders, Professional Development, Research and Innovation, and Quality Assurance

Competencies:

• Experience in skill development, with a strong background in implementing best practices for the adoption and use of educational technologies in teaching and learning environment as well as good practice of learning design.
• Ability to create online materials that meet defined design specifications.
• Experience with Learning Management Systems (LMS), particularly BrightspCAT, is an advantage.
• Project management & management of learning designers.
• Developing materials for and providing support to users of an LMS (preferably BrightspCAT) will be advantageous.
• Design and implement skills development initiatives (such as self-help modules, online webinars, and in-person workshops) for academic staff on the use of educational technologies.
• Interpersonal skills
• Communication skills
• Collaboration
• Negotiation
• Leadership
• Motivating others

Other Special Requirements:

• Occasional travel between campuses or the central office may be required.