72 Training Consultant jobs in South Africa

The Training Consultant delivers training on all Optix products and services to both clients and internal staff. This role is essential to the success of the Optix Program, which supports clients in identifying and managing risky driving behavior and non-compliance within their fleets. The consultant interacts regularly with clients and internal teams—by phone, digital platforms, or in person—to ensure training quality and program goals are met. Reporting to the Manager of the Training Department and working with the Team Coordinator, the consultant is responsible for executing all training-related tasks efficiently and professionally

• Diploma or higher certificate in Training, Facilitation, Transport, or Risk Management
• Strong proficiency in MS Outlook, Word, Excel, and PowerPoint
• Fast and accurate typing skills
• Proven experience as a Trainer or Coach
• Background in Training, Account Management, Support, or Administration
• Experience in the Transport, Logistics, or Risk Management industries (advantageous)
• Exposure to client support environments
• Understanding of labour force dynamics, including unions, diversity, and labour relations
• Fluent in English and Afrikaans (fluency in an additional official language is advantageous)
• Project management capability
• Demonstrated track record of successful training delivery
• Personal Attributes
• Strong customer focus with effective problem-solving skills
• Confident and clear communication across all levels of an organisation
• High integrity and alignment with Optix's values and ethics
• Collaborative, proactive, and flexible approach

• Facilitate classroom, small-group, or one-on-one training sessions at customer sites or company premises
• Deliver both virtual and face-to-face training presentations
• Ensure adherence to training standards, best practices, and work procedures
• Prepare and distribute appropriate training material for each session
• Complete all required training documentation and record keeping
• Maintain expert-level knowledge of all Optix products and services
• Provide accurate and insightful product support and advice to staff and clients
• Deliver system and training support both remotely and onsite
• Regularly rehearse assigned training content to uphold high delivery standards
• Collaborate with HR and service teams to support internal knowledge transfer
• Uphold Optix's brand and reputation through professional conduct and high-quality service
• Maintain and update training resources in line with company branding and policy

Job Description
Key Performance Output
The successful candidate will be reporting to the Lead Faculties, and will be responsible but not limited to the following:

• Contribute to the development and execution of the Academy's business plan.
• Drive revenue growth through strategic key account management and stakeholder engagement.
• Partner with Business Development to develop and execute key account sales plans.
• Manage Airport Rescue & Fire Fighting training related projects to ensure timely and cost-effective execution.
• Build and maintain strong relationships with key clients and partners.
• Develop, monitor and report on performance metrics to inform decision-making.
• Ensure compliance with relevant laws, regulations, and industry standards, impacting Airport Rescue & Fire Fighting training programs.
• Develop and implement risk mitigation strategies and compliance initiatives.
• Design and deliver Airport Rescue & Fire Fighting training programs across various formats.
• Conduct training needs analyses to identify skill gaps and learning priorities.
• Gather and analyse feedback to enhance training delivery and content.
• Customize dashboards and reports for internal and external stakeholders.

Technical Skills And Experience
The following skills and experience will be required:

• National Diploma (NQF Level 6) in Facilitator Training is essential.
• Bachelor's Degree (NQF Level 7) in Human Resources Development/Industrial Psychology/Business Administration (Relevant Core Area: Airport Rescue & Fire Fighting) is Advantageous
• 4 years operational experience in Training Facilitator/ Human Resources Development/Learning and Development (Relevant Core Area: Airport Rescue & Fire Fighting) is essential.
• 2 years operational experience in Key Account Management is essential.
• Accredited by the Civil Aviation Authority (CAA) to Train in chosen specialist area Airport Rescue & Fire Fighting
• Registration as SDF / Moderator / Assessor
• MS Office at intermediate level.
• HRMIS is essential
• Code B; Motor vehicle licence is essential

Competencies

• Analytical Thinking
• Relationship Building
• Planning and Organising
• Conflict Management
• Project Management
• Communication and Presentation

Job Description
Key Performance Output
The successful candidate will be reporting to the Lead Faculties, and will be responsible but not limited to the following:

• Contribute to the development and execution of the Academy's business plan.
• Drive revenue growth through strategic key account management and stakeholder engagement.
• Partner with Business Development to develop and execute key account sales plans.
• Manage Airport Operations training related projects to ensure timely and cost-effective execution.
• Build and maintain strong relationships with key clients and partners.
• Develop, monitor and report on performance metrics to inform decision-making.
• Ensure compliance with relevant laws, regulations, and industry standards, impacting Airport Operations training programs.
• Develop and implement risk mitigation strategies and compliance initiatives.
• Design and deliver Airport Operations training programs across various formats.
• Conduct training needs analyses to identify skill gaps and learning priorities.
• Gather and analyse feedback to enhance training delivery and content.
• Customize dashboards and reports for internal and external stakeholders.

Technical Skills And Experience
The following skills and experience will be required:

• National Diploma (NQF Level 6) in Facilitator Training is essential.
• Bachelor's Degree (NQF Level 7) in Human Resources Development/Industrial Psychology/Business Administration (Relevant Core Area: Airport Operations) is Advantageous
• 4 years operational experience in Training Facilitator/ Human Resources Development/Learning and Development (Relevant Core Area: Airport Operations) is essential.
• 2 years operational experience in Key Account Management is essential.
• Accredited by the Civil Aviation Authority (CAA) to Train in chosen specialist area Airport Operations
• Registration as SDF / Moderator / Assessor
• MS Office at intermediate level.
• HRMIS is essential
• Code B; Motor vehicle licence is essential

Competencies

• Analytical Thinking
• Relationship Building
• Planning and Organising
• Conflict Management
• Project Management
• Communication and Presentation

Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment.
Positions will be filled in line with Airports Company South Africa values and Employment Equity Policy and Plan.
Should you not hear from us within 30 days of your application, consider your application unsuccessful.

Your potential has a place here with TTEC's award winning employment experience. As a Learning and Development Trainer working nights onsite in Cape Town, South Africa, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC

What You'll Do
Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards. Trainers are expected to have a thorough working knowledge of TTEC policies and procedures as well as client requirements related to training duties. Trainers are responsible for the overall outcome of new hired classes and client required trainings.

During a Typical Day, You'll

• Inspire and motivate learners to reach for amazing
• Mentor and coach new hires within client training goals and time frames
• Bring your interest in helping others to start their career journeys successfully
• Deliver high quality client product training

What You Bring To The Role

• High school diploma or equivalent
• 2 years or more in training and adult learning or call center experience
• Strong understanding of TTEC's business, core values, and goals.
• Strong verbal and written communication skills.
• Ability to lead and partner successfully with staff and chain of command.
• Open, honest and empathetic manner when dealing with people.
• High customer service orientation.
• Working knowledge of MS, Oracle, Kronos or ability to learn technology quickly
• High level of integrity, honesty, and judgment
• Ensures call center staff schedules are managed
• Coaches appropriate staff on performance
• Management improvement
• Ability to manage multiple, complex, on-going tasks and projects.
• Advanced English skills. Both written and verbal.
• Full Time Availability.

What You Can Expect
Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

(Onsite)

Primary Location
ZA-Western Cape-Cape Town

As a Training Specialist at DotActiv, you will play an integral role in knowledge assimilation, documentation and distribution. Put plainly you will be responsible for making sure that the right knowledge is transferred to the right people at the right time and in the right format. You will also play a key role in shaping the "learning organisation" culture of DotActiv. You will report to the Training Manager and play an integral part in the overall HR Department within the business.

Who is DotActiv?

At DotActiv, we pride ourselves on providing the global retail market with high-quality category management software and advisory services that improve the in-store shopping experience for everyone. Our deeply integrated all-in-one category management software reduces the complexity of the interdependent nature of data-driven clustering, assortment, floor and shelf planning. Meanwhile, our talented people and highly refined processes enable us to deliver stress-free speed to impact with unrivalled convenience and efficiency. With DotActiv, you get integrated all-in-one software that empowers you with unrivalled support, regular updates and proactive monthly guidance from our customer success team. Want to learn more about DotActiv?

Purpose:

Internal: Ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking. This is to ensure that they are equipped to market, sell, deliver, support and think critically about our products, services and consulting as the case may be. Importantly, internal knowledge needs to be captured in various forms of engaging content.

External: Ensure that customers have the required levels of knowledge regarding our products, services and consulting to maximise the value potential of their DotActiv purchases. Software customers require a different kind of learning when compared to services customers.

Culture: To play an integral role in changing the culture to a "learning organisation". Staff must not rely purely on learning interventions but must also take it upon themselves to proactively go out and consume content that is available, think critically about it and challenge / stress test our core theory and principles.

Platforms and Format:

The format knowledge transfer will take place remotely using a continuously evolving set of online tools. The reason for not going with classroom learning is not because that is not an engaging way to learn but rather because DotActiv's staff are located in over 12 locations across South Africa and users are located in over 90 countries. Therefore online learning offers the most efficient and logical method. The current set of salient tools which will be your responsibility to "champion" are summarised below:

1. - this is an online community with learning at it's core. It includes selfservice courses, discussion forums, newsfeed and member connection features. Anyone can register for free including staff, customers, partners and prospects.

2. - this is an online knowledgebase where staff, customers, partners and prospects can search for quick answers to specific questions about our products and services.

3. - this is an internally focused knowledgebase where only staff can search for quick answers to specific questions about our policies, standpoints, processes and any other subject matter which will help them succeed in their job. It also contains internal focussed self-service courses.

4. Video Conferencing - the toolset above will not always have the appropriate content for every scenario therefore there is a place for customised live one-on-one learning interventions. This learning will almost always take place via video conferencing tools such as Google Meet, Skype, Zoom or similar.

Specific Duties:

It is important to note that DotActiv is currently experiencing rapid change due to growth and geographic expansion, therefore, this list of duties is not exhaustive and is also subject to reasonable function related changes as may be required:

• Align training focus areas with the company strategy.
• Identify gaps in our training courses.
• Develop engaging training content (written, video, tests etc).
• Analyse engagement data and plan content additional / updated content accordingly.
• Maintain DotActiv Academy and Insiderbase user database as needed.
• Maintain and update DotActiv Academy, Powerbase and Insiderbase.
• Assist Training Manager with personal development plans for all staff.
• Track, manage and encourage external user learning.
• Conduct live one-on-one training via video conferencing when needed.
• Support the IT team by communicating updated or new features through informative content.
• Support the Operations team by understanding training roadblocks and providing solutions accordingly.
• Facilitate new staff onboarding.
• Assist HR with recruitment.
• Conduct Software testing when there are updates and new releases.

Requirements

• Passion for sharing knowledge and helping others succeed with online learning models.
• A relevant degree: Postgraduate commerce degree / Masters in Education / Masters in consumer sciences / Other relevant degrees*
• Excellent verbal and written communication skills.

Benefits

We are looking to pay a starting monthly salary of R12 000 to R15 000 for this role.

• Experience within the role is rewarded in an objective manner as detailed by our Job grading (this can be explained during the interview process).
• Qualifications and experience will determine the final starting salary.
• The company aims to pay a 13th cheque (bonus) at the end of each year however this is based on individual and company performance. Minimum requirements apply including a minimum 1-year tenure and a positive track record.

As a Training Specialist at DotActiv, you will play an integral role in knowledge assimilation, documentation and distribution. Put plainly you will be responsible for making sure that the right knowledge is transferred to the right people at the right time and in the right format. You will also play a key role in shaping the "learning organisation" culture of DotActiv. You will report to the Training Manager and play an integral part in the overall HR Department within the business.

Who is DotActiv?

At DotActiv, we pride ourselves on providing the global retail market with high-quality category management software and advisory services that improve the in-store shopping experience for everyone. Our deeply integrated all-in-one category management software reduces the complexity of the interdependent nature of data-driven clustering, assortment, floor and shelf planning. Meanwhile, our talented people and highly refined processes enable us to deliver stress-free speed to impact with unrivalled convenience and efficiency. With DotActiv, you get integrated all-in-one software that empowers you with unrivalled support, regular updates and proactive monthly guidance from our customer success team. Want to learn more about DotActiv?

Purpose:

Internal: Ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking. This is to ensure that they are equipped to market, sell, deliver, support and think critically about our products, services and consulting as the case may be. Importantly, internal knowledge needs to be captured in various forms of engaging content.

External: Ensure that customers have the required levels of knowledge regarding our products, services and consulting to maximise the value potential of their DotActiv purchases. Software customers require a different kind of learning when compared to services customers.

Culture: To play an integral role in changing the culture to a "learning organisation". Staff must not rely purely on learning interventions but must also take it upon themselves to proactively go out and consume content that is available, think critically about it and challenge / stress test our core theory and principles.

Platforms and Format:

The format knowledge transfer will take place remotely using a continuously evolving set of online tools. The reason for not going with classroom learning is not because that is not an engaging way to learn but rather because DotActiv's staff are located in over 12 locations across South Africa and users are located in over 90 countries. Therefore online learning offers the most efficient and logical method. The current set of salient tools which will be your responsibility to "champion" are summarised below:

1. - this is an online community with learning at it's core. It includes selfservice courses, discussion forums, newsfeed and member connection features. Anyone can register for free including staff, customers, partners and prospects.

2. - this is an online knowledgebase where staff, customers, partners and prospects can search for quick answers to specific questions about our products and services.

3. - this is an internally focused knowledgebase where only staff can search for quick answers to specific questions about our policies, standpoints, processes and any other subject matter which will help them succeed in their job. It also contains internal focussed self-service courses.

4. Video Conferencing - the toolset above will not always have the appropriate content for every scenario therefore there is a place for customised live one-on-one learning interventions. This learning will almost always take place via video conferencing tools such as Google Meet, Skype, Zoom or similar.

Specific Duties:

It is important to note that DotActiv is currently experiencing rapid change due to growth and geographic expansion, therefore, this list of duties is not exhaustive and is also subject to reasonable function related changes as may be required:

• Align training focus areas with the company strategy.
• Identify gaps in our training courses.
• Develop engaging training content (written, video, tests etc).
• Analyse engagement data and plan content additional / updated content accordingly.
• Maintain DotActiv Academy and Insiderbase user database as needed.
• Maintain and update DotActiv Academy, Powerbase and Insiderbase.
• Assist Training Manager with personal development plans for all staff.
• Track, manage and encourage external user learning.
• Conduct live one-on-one training via video conferencing when needed.
• Support the IT team by communicating updated or new features through informative content.
• Support the Operations team by understanding training roadblocks and providing solutions accordingly.
• Facilitate new staff onboarding.
• Assist HR with recruitment.
• Conduct Software testing when there are updates and new releases.

Requirements

• Passion for sharing knowledge and helping others succeed with online learning models.
• A relevant degree: Postgraduate commerce degree / Masters in Education / Masters in consumer sciences / Other relevant degrees*
• Excellent verbal and written communication skills.

Benefits

We are looking to pay a starting monthly salary of R12 000 to R15 000 for this role.

• Experience within the role is rewarded in an objective manner as detailed by our Job grading (this can be explained during the interview process).
• Qualifications and experience will determine the final starting salary.
• The company aims to pay a 13th cheque (bonus) at the end of each year however this is based on individual and company performance. Minimum requirements apply including a minimum 1-year tenure and a positive track record.

Job Purpose:

The Training Specialist is responsible for designing, coordinating, and delivering training programs that enhance employee performance in warehousing and courier operations. This role ensures that employees are equipped with the necessary knowledge, technical skills, compliance awareness, and customer service standards to perform effectively, safely, and in line with company objectives.

Key Responsibilities:

Training Needs Analysis

• Conduct training needs assessments in collaboration with line managers and operations supervisors.
• Identify skills gaps in warehouse processes, courier operations, and compliance requirements.
• Recommend training solutions aligned to business priorities.

Training Design & Delivery

• Develop and update training materials, manuals, and SOPs specific to warehouse management, courier processes, safety, and customer service.
• Deliver induction programs for new employees and refresher training for existing staff.
• Implement blended learning solutions (classroom, e-learning, on-the-job training).
• Facilitate training on operational systems (e.g., WMS, parcel tracking, route optimization software).

Compliance & Safety

• Train staff on occupational health and safety, compliance with transport legislation, Systems training and company policies.
• Ensure training records meet audit and legal requirements.
• Support ISO and other compliance training initiatives.

Performance & Evaluation

• Monitor and evaluate training effectiveness through assessments, performance metrics, and employee feedback.
• Report on training outcomes and recommend continuous improvements.
• Maintain accurate training records and submit reports to management.

Stakeholder Engagement

• Partner with Operations Managers, Supervisors, and HR to align training initiatives with operational needs.
• Provide coaching and support to team leaders in driving employee development.
• Liaise with external training providers when necessary.

Key Competencies & Skills:

• Strong knowledge of warehouse and courier processes.
• Excellent facilitation, presentation, and communication skills.
• Ability to design and deliver engaging training programs.
• Strong understanding of compliance, safety, and operational standards.
• Proficiency in MS Office, Learning Management Systems (LMS), and training reporting tools.
• Analytical skills to measure training impact and ROI.
• Ability to work under pressure and manage multiple training schedules.

MINIMUM REQUIREMENTS

Competent Person A & B

Intermediate level of competency on Microsoft suite of programs

Facilitators, Assessors certification or ETDP Level 4. Moderator certification will be an added advantage

Must be able to comply with Client screening requirements

Medically fit to work underground

South African citizen

EXPERIENCE, KNOWLEDGE & SKILLS

3 Years' Mining / Development experience in a trackless environment

Conventional mining and Longhole mining experience will be an added advantage.

Experience in the operation / training of the Sandvik /Normet/Volvo suite of trackless equipment utilised for development which could typically include (but not limited to) DD422I Drill Rig, LH 517 LHD, TH663 Dump Truck as well as the Normet Charmec, Spraymec, and Volvo IT as well as UV /Scissor Lift operations

2 Years' experience in a Training Role

Must have in depth knowledge of Mining especially trackless development

Knowledge of HIRA

Must have Knowledge of the MQA Skills programs

Experience in leading a team

Ability to communicate with all levels of management and with crews

ROLES & RESPONSIBILITIES

Development of standard operating procedures, lesson plans, and competence assessments for trackless mining operations

Training Material Developer who can design and develop cutting-edge learning content that incorporates modern technology and best practices in training

Providing training in person

Manage recordkeeping and administration related to training function

Competence assessments and remedial coaching on the job

Effective communicator with site management and Client representatives

Monitor & review training process to implement required changes / improvements

Will be travelling extensively within SA and internationally when required.

Minimum Requirements
Competent Person A & B

Intermediate level of competency on Microsoft suite of programs

Facilitators, Assessors certification or ETDP Level 4. Moderator certification will be an added advantage

Must be able to comply with Client screening requirements

Medically fit to work underground

South African citizen

Experience, Knowledge & Skills
3 Years' Mining / Development experience in a trackless environment

Conventional mining and Longhole mining experience will be an added advantage.

Experience in the operation / training of the Sandvik /Normet/Volvo suite of trackless equipment utilised for development which could typically include (but not limited to) DD422I Drill Rig, LH 517 LHD, TH663 Dump Truck as well as the Normet Charmec, Spraymec, and Volvo IT as well as UV /Scissor Lift operations

2 Years' experience in a Training Role

Must have in depth knowledge of Mining especially trackless development

Knowledge of HIRA

Must have Knowledge of the MQA Skills programs

Experience in leading a team

Ability to communicate with all levels of management and with crews

Roles & Responsibilities
Development of standard operating procedures, lesson plans, and competence assessments for trackless mining operations

Training Material Developer who can design and develop cutting-edge learning content that incorporates modern technology and best practices in training

Providing training in person

Manage recordkeeping and administration related to training function

Competence assessments and remedial coaching on the job

Effective communicator with site management and Client representatives

Monitor & review training process to implement required changes / improvements

Will be travelling extensively within SA and internationally when required.