568 Trainers jobs in South Africa
Biblical Counselors and Trainers
Posted 13 days ago
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Job Description
Church planting efforts have been underway in South Africa for the past 30 years, and the need for biblical counselors as well as counselors equipped to train others is both a need and an opportunity. The counseling needs in South Africa vary and are much like you would find just about anywhere; however, caring for the poor, the orphaned and vulnerable, and those living with continual suffering and trauma in South Africa requires specialized pastoral and counseling skills.
We are looking for individuals who have training in Biblical Counseling and the desire to meet the general needs of many within our communities. We are also looking for trained Biblical Counselors who specifically desire to minister to the abused, impoverished, addicted, and shamed within our communities. Training in this area of biblical counseling is available in South Africa and provided by the missionaries on the field. Language training in some cases will be required.
The NeedWe need individuals with theological and Biblical counseling training and the willingness to serve with a courageous and compassionate spirit. South Africa is a country with profound spiritual, emotional, and physical needs, and the reconciling truth of the gospel is their only hope. We are currently expanding our ministries into new areas, training leaders to care for orphans and vulnerable children, as well as those whose lives have been traumatized through suffering and pain with a practical and Biblical framework of counseling.
The ImpactThis ministry is aimed at providing Biblical counseling training to national pastors and servant leaders who will then train other South Africans to counsel, guide, and mature the next generation through evangelism, specialized discipleship, and Biblical counseling. One area specifically targeted is designed to help those who minister to rural orphaned and vulnerable children (OVC).
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#J-18808-LjbffrBiblical counselors and trainers
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Biblical counselors and trainers
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Head : Learning & Development
Posted 4 days ago
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Job title: Head : Learning & Development
Job Location: Gauteng, Randburg
Introduction
- Tracker requires the expertise of an experienced Head : Learning and Development to manage the Learning and Development portfolio, focusing on strategic people development, leadership and talent management, as well as change and culture. This individual will be responsible for defining, developing, implementing, and managing a fit-for-purpose learning and development strategy, driving continuous learning and knowledge sharing across the value chain. Reporting to the Executive : Human Capital, the successful candidate will ensure the integration and efficiency of processes and programs within the company, while measuring the success of implemented learning initiatives.
Job description
L&D Strategy and Leadership- Lead the development, and implementation of an L&D strategy that aligns with business objectives, fosters continuous improvement, and integrates talent development priorities into Tracker’s broader strategic goals.
- Drive the development of the Tracker Learning Academy to create a structured pipeline for leadership and talent development, ensuring future leaders are identified, nurtured, and learning is integrated into career progression and daily operations.
- Oversee the development and implementation of digital learning initiatives to provide scalable, flexible, and accessible learning opportunities for employees at all levels.
- Identify, assess, and address the training and skills development needs of the organisation, with a focus on leadership development to support succession planning and talent retention.
- Serve as a member of the OPCO, sharing oversight on operational activities, contributing to tactical planning, ensuring L&D strategies align with business goals, integrate into broader operations, and support business performance and organisational transformation through talent development priorities.
- Manage and develop a team of Learning Specialists, ensuring they are equipped with the skills and resources to effectively support the L&D strategy and contribute to business impact.
- Drive cultural transformation and change initiatives through L&D programs, ensuring alignment with organisational goals and supporting committees such as the Transformation Committee and EETSCom.
- Champion a culture of continuous learning and innovation, ensuring employees have the tools and resources to stay ahead of industry trends and evolving business needs. Introduce various learning initiatives to improve employee effectiveness.
- Manage the training and development budget, developing an annual forecast based on talent development requirements and tracking expenditures to ensure efficiency.
- Compile training and development progress reports, providing regular updates on training effectiveness, and impact on business outcomes.
- Establish and maintain a trainee database for the company, ensuring accurate records of training participation and progress.
- Work with the Skills Development Facilitator to manage learnerships and graduate programs, ensuring these initiatives are aligned with business needs and objectives.
- Regularly measure the effectiveness of L&D initiatives, analysing ROI and aligning training outcomes with business performance metrics to demonstrate tangible results and impact.
- Add value to the organisation and contribute to improving profit margins through training return on investment (ROI), establishing a more systematic approach to talent development, and ensuring that training initiatives are directly aligned with business needs and performance.
- Ensure sustainable relationships with relevant SETAs, including partnerships on special Skills Development Programmes and updated QMS. Ensure Skills Development / SETA compliance through Workplace Skills Plans (WSP).
- Responsible for complying with applicable legislation, policies, standards, and laid-down procedures (statutory and regulatory requirements). This includes developing, implementing, and monitoring the WSP in line with legislative requirements.
- Manage the Socio-Economic Development (SED) pillar in partnership with the SED Facilitator to ensure alignment with broader community engagement goals, support talent development across sectors, and contribute to fulfilling corporate social responsibility (CSR) commitments.
- Develop and maintain strong relationships with key internal stakeholders, including senior leadership, department heads, and HR teams, to ensure L&D initiatives align with business objectives and support talent development needs.
- Maintain advisory / consultative relationships with subject matter experts and department heads to ensure that L&D programs remain relevant, effective, and aligned with business goals.
- Build and sustain partnerships with external stakeholders such as SETAs, industry associations, training providers, and educational institutions to enhance learning opportunities, stay current with industry trends, and ensure compliance with Skills Development and other regulatory requirements.
- An honors degree or equivalent qualification in HR Management or similar,
- A post-graduate qualification such as MBA, SMP or MAP or at least 3-5 years in HRD at a senior level preferred
- 5-8 years Previous Training and Development management experience and exposure at EXCO level
- ETDP (with at least a facilitator and assessors qualification;)and or SDF background
- A good balance of strategy and hands on experience in all people development aspects
- Ability to effectively communicate at all levels
- Previous experience working with SETA's
- Outstanding needs analysis, positioning, Training and Development justification skills
- Superior presentation and excellent oral and written communication skills
- Prior experience with e-learning systems
- Ability to successfully lead and motivate a team
- Excellent understanding of learning and development systems / programmes
- Ability to work under pressure
- Good problem solving and decision making skills
- Professional and positive attitude at all times and to lead by example
- Human Resources jobs
HEAD: LEARNING & DEVELOPMENT
Posted 7 days ago
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Job Description
Tracker requires the expertise of an experienced Head: Learning and Development to manage the Learning and Development portfolio, focusing on strategic people development, leadership and talent management, as well as change and culture. This individual will be responsible for defining, developing, implementing, and managing a fit-for-purpose learning and development strategy, driving continuous learning and knowledge sharing across the value chain. Reporting to the Executive: Human Capital, the successful candidate will ensure the integration and efficiency of processes and programs within the company, while measuring the success of implemented learning initiatives.
L&D Strategy and Leadership
- Lead the development, and implementation of an L&D strategy that aligns with business objectives, fosters continuous improvement, and integrates talent development priorities into Tracker’s broader strategic goals.
- Drive the development of the Tracker Learning Academy to create a structured pipeline for leadership and talent development, ensuring future leaders are identified, nurtured, and learning is integrated into career progression and daily operations.
- Oversee the development and implementation of digital learning initiatives to provide scalable, flexible, and accessible learning opportunities for employees at all levels.
- Identify, assess, and address the training and skills development needs of the organisation, with a focus on leadership development to support succession planning and talent retention.
- Serve as a member of the OPCO, sharing oversight on operational activities, contributing to tactical planning, ensuring L&D strategies align with business goals, integrate into broader operations, and support business performance and organisational transformation through talent development priorities.
- Manage and develop a team of Learning Specialists, ensuring they are equipped with the skills and resources to effectively support the L&D strategy and contribute to business impact.
Cultural Transformation and Change
- Drive cultural transformation and change initiatives through L&D programs, ensuring alignment with organisational goals and supporting committees such as the Transformation Committee and EETSCom.
- Champion a culture of continuous learning and innovation, ensuring employees have the tools and resources to stay ahead of industry trends and evolving business needs. Introduce various learning initiatives to improve employee effectiveness.
Training Administration
- Manage the training and development budget, developing an annual forecast based on talent development requirements and tracking expenditures to ensure efficiency.
- Compile training and development progress reports, providing regular updates on training effectiveness, and impact on business outcomes.
- Establish and maintain a trainee database for the company, ensuring accurate records of training participation and progress.
- Work with the Skills Development Facilitator to manage learnerships and graduate programs, ensuring these initiatives are aligned with business needs and objectives.
Performance Measurement and ROI
- Regularly measure the effectiveness of L&D initiatives, analysing ROI and aligning training outcomes with business performance metrics to demonstrate tangible results and impact.
- Add value to the organisation and contribute to improving profit margins through training return on investment (ROI), establishing a more systematic approach to talent development, and ensuring that training initiatives are directly aligned with business needs and performance.
Compliance and Regulatory Requirements
- Ensure sustainable relationships with relevant SETAs, including partnerships on special Skills Development Programmes and updated QMS. Ensure Skills Development/SETA compliance through Workplace Skills Plans (WSP).
- Responsible for complying with applicable legislation, policies, standards, and laid-down procedures (statutory and regulatory requirements). This includes developing, implementing, and monitoring the WSP in line with legislative requirements.
- Manage the Socio-Economic Development (SED) pillar in partnership with the SED Facilitator to ensure alignment with broader community engagement goals, support talent development across sectors, and contribute to fulfilling corporate social responsibility (CSR) commitments.
Collaboration and Stakeholder Management
- Develop and maintain strong relationships with key internal stakeholders, including senior leadership, department heads, and HR teams, to ensure L&D initiatives align with business objectives and support talent development needs.
- Maintain advisory/consultative relationships with subject matter experts and department heads to ensure that L&D programs remain relevant, effective, and aligned with business goals.
- Build and sustain partnerships with external stakeholders such as SETAs, industry associations, training providers, and educational institutions to enhance learning opportunities, stay current with industry trends, and ensure compliance with Skills Development and other regulatory requirements.
Minimum Qualifications
- An honors degree or equivalent qualification in HR Management or similar.
- A post-graduate qualification such as MBA, SMP or MAP or at least 3-5 years in HRD at a senior level preferred.
- 5-8 years Previous Training and Development management experience and exposure at EXCO level.
- ETDP (with at least a facilitator and assessors qualification) and/or SDF background.
- A good balance of strategy and hands-on experience in all people development aspects.
- Ability to effectively communicate at all levels.
- Previous experience working with SETA's.
- Outstanding needs analysis, positioning, Training and Development justification skills.
- Superior presentation and excellent oral and written communication skills.
- Prior experience with e-learning systems.
- Ability to successfully lead and motivate a team.
- Excellent understanding of learning and development systems/programmes.
- Ability to work under pressure.
- Good problem-solving and decision-making skills.
- Professional and positive attitude at all times and to lead by example.
Learning & Development Specialist
Posted today
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Job Description
Job Purpose
To ensure the delivery of occupationally directed education, training and development to the company line managers and employees in order to improve the performance of individuals and effectiveness of the organisation. Reporting to Learning and Development Manager.
Minimum Requirements- Matric/ Grade 12
- National Diploma in Human Resource Management or relevant tertiary qualification in the Education, Training and Development field at NQF level 6
- Registered Skills Development Facilitator / Coach and Mentor / Assessor and Moderator
- 2+ years in a similar role
- Translate legislative changes into relevant HR Policies and Practices
- An in depth understanding of and to comply with the relevant HR Legislation (Labour Relations Act, Employment Equity Act, BBBEE Act, Skills Development Act, MIBCO Main Agreement etc.)
- Participate in the implementation and utilisation of equity related processes
- Create an awareness of BBBEE within the Group
- Assist the Learning & Development Manager with the skills element within BBBEE
- Assist the line managers and facilitators in identifying employee training needs and problem solving around these issues
- Analyse the individual development plans of employees to understand the training and development requirements
- Discuss with external suppliers and facilitators on specific requirements of the learning and development intervention and source details, as defined in the training strategy, in order to meet organisational, departmental and individual development needs. (evaluate the programmes using accepted criteria)
- Schedule staff to attend internal and external learning events in accordance with the wider learning and development strategy
- Develop material for in-house training
- Ensure that appropriate resources are available, e.g. venue, equipment, course material, manpower, etc.
- Collate training information for audit purposes – BBBEE, ISO etc.
- Participate in audits and ensure recommendations are actioned
- Facilitate internal training interventions
- Gather information for learning communications i.e. noticeboards, newsletters etc.
- Collate learning and development evaluations to enable amendments to programmes
- Provide technical expertise on external industry committees and bodies
- Prepare learning and development materials to a consistently high standard and ensure that they reach the delegates/facilitators within agreed timescales
- Update the learning and development calendar
- Administer, coordinate and maintain assessment records
- Coordinate Standards Based Assessments processes and conduct outcomes-based assessments
- Manage learners and learnerships through the SETA
- Co-ordinate and provide input into the Workplace Skills Plan to ensure accurate and timely submission
- Provide administrative support in the skills development levy claim process
- Perform programme planning, co-ordination and qualification development within the SETA framework
- Compile Training and Development monthly reports
Learning & Development Coordinator
Posted 2 days ago
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Job Description
Overview
Job Purpose
Responsible for preparing & facilitating training programmes. Coordinates in-site and off-site training activities for employees. Handles logistics for training activities including venues and equipment. Documents the training programmes plans and attendances. Conducts induction programmes for new hires and the off the job training sessions.
Facilitates Employment Equity and Workplace forums to ensure employee training needs are attendant to.
Primary Responsibilities- Supports the People Development Manager / People & Culture Manager in preparing the Learning needs analysis for the hotel.
- Supports the People Development Manager / People & Culture Manager in preparing the Hotel Training Plan and budget that is aligned with the hotels goals and strategic plan.
- Follows-up on all training activities within the hotel.
- Ensures with all Ennismore Training the hotel and 100% compliant.
- Ensures coordination and delivery of training programs of all internal & external providers.
- Champions company provided online and e-learning tools and portals ensuring approval processes are in place and executed as well as registrations and completions are monitored and tracked.
- Assists the hotel in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching guidance and supports of team members.
- Supports the development of Departmental Trainers as required.
- Strives to increase employee engagement by promoting a positive work environment where each team member is informed and proactive about the overall business goals. Ensures the consistent delivery of information with transparency so that each team member understands how they contribute to the companys success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensures the EES Champions for the hotel / departmental action plans in order to increase employees engagement and improve EES scores year on year.
- Represents the organization as an exemplary ambassador for Ennismore values and culture.
- Assumes overall leadership and responsibility for the cost-effective management of the kitchen team to maximize Food and Beverage profitability.
- Oversee daily culinary operations ensuring efficiency and adherence to Mondrians high standards.
- Oversees the food preparation production and implementation of menus which are designed to deliver innovative safe food and does so by meeting market / customer needs and falls within budgeted guidelines.
- Works in conjunction with the Restaurant and Bar team to ensure a quality product and service.
- Management of the varying outlets within Mondrian Gold Coast; Lito Restaurant Haven Pool Restaurant and Bar In Room Dining and Conferencing and Events
- Design and curate innovative seasonal menus that reflect the unique identity of each outlet and the overall Mondrian brand.
- Complete costings on all menu items prior to introduction of new dishes.
- Coordinate daily food requirements with purchasing with consideration for delivery times shelf life and storage capabilities.
- Control payroll costs through effective use of resources against business needs
- Develop and manage the culinary departments budget including food costs labour and operational expenses.
- Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.
- Overseeing the purchasing and inventory of food and supplies.
- Consider the financial impact on Ennismore for all activities and commitments.
- Establish procedures processes and accurate information that support key financial objectives
- Coordinate the briefing and management of suppliers with clear objectives timeline budget parameters and outcomes required
- Ensure that on-going on Job Training Programs are being utilised within the departments to meet Brand and Service Standards.
- Attend briefings and meetings as required.
- Ensure Ennismore and Accor training initiatives are implemented with particular emphasis on coordinated and structured on the job training to align with service standards and service procedures.
- Ensure new team members are inducted into the reporting department / s in the first week of their employment following guidelines.
- Oversee the training and development of the departmental team to maintain high performance levels. Ensuring adequate departmental trainers and they are well utalised.
- Ensure bi-annual talent review is conducted utilising the Ennismore performance review system and ensuring the appropriate documentation is maintained to the required standard; correct performance issues and counsel as required.
- Facilitate the performance management cycle from probation reviews annual performance reviews development plans as well as on the job training.
- Conduct operational meetings / briefings where required for the department.
- Prepare weekly team member schedules monitoring attendance and workforce planning to meet with activity in the Hotel so as to maintain cost effectiveness.
- Bachelors Degree qualification or higher
- Minimum 1 year of experience ideally with strong operations background
- Demonstrates self-confidence personable & refined
- High degree of professionalism with understanding of hotel operations and business acumen
- Excellent reading writing and oral proficiency in English
- Strong working knowledge of Digital tools
- Strong interpersonal and training skills
- Excellent communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task work well in stressful & high-pressure situations
What awaits you.
- The opportunity to join an international and innovative and fast-growing group.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.
Remote Work : Employment Type :
Full-time
Key Skills
Aerospace Engineering,Data Entry,Business Management,Flexcube,Contract
Experience :
years
Vacancy :
1
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Learning & Development Specialist
Posted 2 days ago
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Your mission
Support the Learning & Development Manager in analysing organizational training needs and researching industry trends. Ensure best practice to guide the design of appropriate curricula and learning paths for the various talent segments. Develop and ensure the effective delivery of relevant training programs to meet organizational objectives. Identify and track key metrics to determine overall effectiveness of learning initiatives. Manage and maintain e-learning content in our Learning Management System under the oversight of the Learning & Development Manager. Support the Learning & Development Manager with information management, data processing and analysis to enable accurate reporting and e–filing. Support in the compilation, administration and preparation for all related internal audits. Track development plans and provide regular feedback on progress with relevant stakeholders. Build and maintain collaborative working relationships with key stakeholders including the management of 3rd party vendors. Act as an advisory custodian to all employees on People Development related policies and procedures.
Your profile- Degree in Industrial Organization Psychology, Human Resources Management or related qualification
- 2 to 3 years of experience in Talent Management and Organisational Development or Human Resources experience
- Valid South African driver’s license
- Location: 380 Old Howick Road, Hilton , 3245
- Duration: Permanent
- Health benefits
- Learning & Development
We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future.
Do you want to know more about Mondi? We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries.
Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above.
Appointments will be made in line with our Employment Equity Plan. The above advert has minimum requirements listed; however, Management reserves the right to use additional/relevant information as criteria for shortlisting.
#J-18808-LjbffrLearning & Development Administrator
Posted 7 days ago
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Job Description
To provide administrative support to L&D Dept. in the following areas:• Training and Event Management.• General Office Management.• SAP – Document Management System.• Purchasing.• Reports and correspondence.
Key Performance Areas.
KPA 1:Office Management
KPI
1.1. Organizes and maintains a comprehensive and up to date filing system. including:
1.1.1. All training documentation.
1.1.2. Quotations and invoices.
1.1.3. Learner and employee learning records files.
1.2. Schedule, organise and co-ordinate meetings for the Senior Manager, National Managers and Heads of Departments within the department.
1.3. Draft and process correspondence and documentation when requested.
1.4. Arrange departmental seminars and workshops.
1.5. Respond to Learning & Development related queries.
1.6. Assess and prioritise calls/ emails and direct them to appropriate staff within L&D.
1.7. Ensure the availability of training laboratory and donation simulation stock and stationery.
1.8. Photocopying and binding of documents.
1.9. Log maintenance tasks on SAP Plant maintenance.
1.10. Log helpdesk requests on IT Service Desk.
1.11. Assist with preparation for internal and external audits (HWSETA & SANAS Audits).
1.12. Sort; distribute incoming mail and courier packages.
1.13. Organise and maintain a comprehensive and up to date filing system for all documentation and correspondence allowing for easy access at all times.
1.14. Maintain good communication channels and confidentiality at all levels.
1.15. Make the necessary departmental travel and accommodation arrangements.
1.16. Provide general administrative support to the L&D team.
1.17. Set-up and maintain a comprehensive record of all meetings and minutes.
1.18. Capture CPD events on MyCPD Portal and generate certificates.
KPA 2:Training & Events Management
KPI
2.1. Schedule and book Training Programmes as per Annual Training Schedule.
2.2. Process and coordinate travel and accommodation bookings for delegates and facilitators (Internal and external programmes).
2.3. Book training venues and invite delegates.
2.4. Meal arrangements as per dietary requirements.
2.5. Prepare training material/ documentation.
2.6. Books delegates attending external training programmes.
2.7. Communicate amendments of meetings, training events to the relevant stakeholders and amend initial arrangements (cancellation/ reschedule of venues, accommodation, transport, meals, etc.)
KPA 3:Correspondence, Documentation & Reports
KPI
3.1. Maintains the departmental attendance registers, training schedules, training documentation and compiles training reports:
3.2. Receives forms and ensure appropriate attachments are present.
3.3. Captures staff attendance onto database.
3.4. Archive training records as per quality requirements in consultation with Heads of training
3.5. Generate training stats and reports.
3.6. Generate SETA report on a monthly basis.
3.7. Generate travel report on quarterly basis.
3.8. Sorts and distributes all incoming mail and documents.
3.9. Assists the Managers and Heads of Learning & Development with the compilation and maintenance of the annual training schedules.
3.10. Maintain and update the database of accredited training providers.
3.11. Updates information on the Digital Learning Portal.
3.12. Uploads information on enrolled staff for e-learning modules.
3.13. Uploads e-learning modules or programmes on the Learner management System.
3.14. Assists with queries from end-users.
3.15. Extracts and compiles management reports on the user activities on digital learning portal.
3.16. Compile and prepare BBBEE reporting in terms of Skills Development and related people pillar.
3.17. Develop and load training material on LMS.
3.18. Co-ordinate learning integration to the other HCM functionaries.
3.19. Present reports as required.
KPA 4:Stakeholder Liaison and Communication
KPI
4.1. Liaises with HPCSA, SMLTSA, HWSETA on the following:
4.1.1. Registration of student and trainee staff.
4.1.2. Maintains and updates the database of student/ trainee staff that require registration with the respective regulatory bodies.
4.1.3. Distributes HPCSA registration forms to new trainees/ interns and follow up registration status.
4.1.4. Coordinates examination registration for students/trainees writing the national board examinations.
4.1.5. Arranges and processes payment of examination fees.
4.2. Ensures that the HWSETA has accurate records for all learnerships, banking details.
4.3. Keeps accurate records of all payments received in lieu of mandatory and discretionary grants.
KPA 5:Document Management System (Processing of documents on SAP)
KPI
5.1. Develop reports, SOPs or any other documents as required by the L&D Department team.
5.2. Perform quality assurance checks on documents.
5.3. Create and load documents (A01-A09) as per guidelines for documents.
5.4. MS Word format checks on documents as per the guidelines for documents.
5.5. Revision of existing policies, procedures, role profiles and deviations when required.
5.6. Copy and format old documents onto the new template.
5.7. Responsible for continuous follow up until delivery of acceptable documents within agreed timeframes:
5.7.1. Follow up on documents in RJ status and communicate with the relevant authors for changes required.
5.7.2. Follow up on documents in FA status.
5.7.3. Follow up on the error documents on DMS.
KPA 6:Purchasing
KPI
6.1. Co-ordinate and track the department CAPEX and OPEX requirements.
6.2. Maintain a comprehensive supplier/product database of all items ordered.
6.3. Assist where possible, with the sourcing of comparative quotations and alternative suppliers for consumables.
6.4. Generate shopping carts for the department, follow up on allocation of purchase orders and where necessary liaise with service providers for timeous deliveries.
6.5. Liaise with external stakeholders concerning any outstanding orders, invoices, statements or discrepancies.
6.6. Confirm invoices on receipt and forward to Finance department for payment.
6.7. Follow up with Finance department on outstanding payments to suppliers.
- Judgement and Decision Making
- Analytical Thinking
- Attention to Detail
- Planning, Organising and Monitoring
- Ethical Behaviour
- Drive and belief in the cause
- Resilience and Stress Management
- Professional Image and Visibility
- Customer Service Orientation
- Knowledge Sharing
- Teamwork
- Communication
- Excellence Orientation
- Business and Financial Acumen
- Systems Competence
- MS Outlook.
- SAP.
- Diary Management.
- Training needs analysis.
- Grade 12.
- National Certificate in Training Administration, Office Administration or Equivalent or Occupational Directed Education and Training Diploma.
Learning & Development Administrator
Posted 7 days ago
Job Viewed
Job Description
Your potential has a place here with TTEC’s award-winning employment experience.
As a Learning & Development Administrator working in Cape Town, South Africa, you’ll be part of creating and delivering amazing customer experiences while also #experienceTTEC, an award-winning employment experience and company culture.
What You’ll Be Doing
The L&D Administrator is responsible for tracking rosters, running reports, course management, and other administrative duties supporting their assigned program, organization, and overall training process. They also manage training logistics for their site, ensuring training compliance, effectiveness through learning technologies, analytics, logistics, and resource management.
An L&D Administrator facilitates First Day Office (FDO) sessions for new hires and handles related administrative tasks.
During a Typical Day, You’ll
- Use systems such as Learning Technology System, Learning Technology Solutions (LTS), and Room Booking System (RBS)
- Use tools like Oracle iProcurement, SharePoint, and TextRecruit
- Collect and organize evidence, reports, and documentation for disciplinary hearings, ensuring accuracy and compliance
- Schedule and coordinate disciplinary hearings, maintaining confidentiality
- Great interpersonal skills with diverse populations
- Open, honest, and empathetic communication
- High customer service orientation
- Ability to maintain confidentiality of customer data
- Multi-tasking skills in a fast-paced environment
- Attention to detail and procedural adherence
- Strong verbal and written communication skills
- Proficiency in English and MS Office applications
- Reporting skills and adaptability to change
- Knowledge of call center operations
- Experience with LMS and training environments
- Background in Human Capital services or employee relations
- Experience with recruitment and onboarding
- Career and professional development support
- Inclusive culture and community engagement
- Global team of learners guided by company values
- Benefits including PTO, wellness, healthcare, and tuition reimbursement
About TTEC
Our business is about making customers happy. Since 1982, we've helped companies build engaging customer experiences through a blend of humanity and technology. We are committed to diversity and inclusion, reflecting the communities we serve, and ensuring all employees feel valued and authentic.
Primary Location
ZA-Western Cape-Cape Town
Seniority level
Not Applicable
Employment type
Full-time
Job function
Human Resources
Industries
IT Services and IT Consulting, Outsourcing and Offshoring, Telecommunications #J-18808-Ljbffr