19 Trading Support jobs in South Africa

WORKING RELATIONSHIPS
The position reports to the local Team Ops of Client Support - Banking and Investments Support Team. Other working relationships include all members of Family Office Client Support, FO, Dealing and Treasury, Banking and various external business contacts (Financial institutions).

OVERALL PURPOSE
The individual will form part of the Banking and Investment Support team and will ensure a high quality and consistent client service. The individual will assist in the execution of instructions and various administrative tasks around bank account and investment management in an accurate way and by respecting appropriate deadlines.

Principal Elements & Accountabilities
BANKING

• Opening and closure of bank and investment account with core and non-core banks
• Collaborate with a variety of financial institutions across numerous jurisdictions worldwide to set up client relationships
• Maintain bank and investment accounts, for instance by adding/removing a beneficiary/settlor/protector or give a power of attorney to a third party
• Maintain bank and investment account
• Maintain E-Banking users list
• Take on and loss of clients
• Transfer of equities, bonds, mutual funds and private placement between custodians, through fund administrators and/or with private companies
• Input of data in our in house integrated database system to keep up to date information at any point in time
• Respond to day to day queries from internal and/or external parties and help resolving issues
• Manage and execute business initiative independently from inception to implementation
• Relevant/day to day people management tasks

INVESTMENTS

• Preparing subscription/redemption instructions for Alternative Investments (Single Hedge Funds, Private Equity Funds, Property Funds etc)
• Inputting non-automated investment transactions in our in-house integrated database systems
• Keeping line by line and non-automated client's investment accounting up to date
• Managing and executing instructions like corporate actions, proxy votes, conversions, capital calls and distributions
• Collating KYC, FATCA, CRS and compliance documentation for fund administrators and other third parties
• Preparing SWIFT payment instructions
• Reconciliation of investment positions and working on reconciliation breaks

Qualifications And Experience

• Appropriate degree or higher diploma and 2-3 years of experience in working in the financial industry would be an advantage
• STEP qualifications would be an advantage but at least a good understand of basic information re Offshore Trust and Company and the relationship between Trust and Company, Trustee and Beneficiaries
• Team management experience required
• Computer literacy (Word, Excel, Outlook and modern financial accounting packages)
• Knowledge and understanding of Double Entry Bookkeeping and Multi-Currency accounting
• Knowledge and understanding of Financial Products

COMPETENCIES AND BEHAVIOURS

• Strong organizational skills and the ability to manage priorities efficiently in a demanding environment
• Strong decision-making skills
• Strong technical and conceptual skills
• Strong interpersonal skills, a high level of motivation and flexibility
• Excellent communication skills with the ability and maturity to deal effectively with all levels of staff and Management within the Group, third party service providers such as asset managers and tax consultants, and with high powered (often demanding) clients
• Strong people management skills
• A strong client care / service orientation and attention to detail
• Deals responsibly with confidential information
• Displays a high level of professional integrity

Introduction

Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

The Investment Distribution Support Administrator provides quick and accurate administrative support, to enable the branch support area to deliver a professional service to Financial Advisers and other stakeholders within Service Level Agreements and legislative/compliance requirements.

Requirements

Qualifications:

• Relevant Degree (NQF 7) Business-related qualifications

Experience:

• Proven minimum of 1 - 3 years' office administrator experience in the financial services industry

• Experience in the MDS Sales environment will be an advantage

• Proficient in Afrikaans and English (written and verbal)

• Knowledge of Microsoft Suite (Word, Excel, Windows etc.)

Duties & Responsibilities

Internal Processes: Sales and Service Experience

• Understanding of end-to-end processes across product lines

• Challenge processes that do not serve the business - ease of business

• Good understanding of Compliance process adherence and impact of non-adherence

• Quotes fulfillment and tracking

• Professional presentation of quote and relevant supporting documentation that support the 'adviceled' process

• Accountable for the new business process - end to end completed with least amount of comeback

• Process application form and engage with Financial Adviser /practice staff asap after receipt

• Engage with Financial Adviser practice staff to ensure processing happens smoothly with full ownership of the process through understanding and conveying the reason for requirements

• Ensure all cases and new business applications are correctly recorded and kept up to date on activity manager

• Log appropriate activities, timeously (quotes and Financial Adviser engagements)

• Consult systems to view progress - those documents pull through correctly

• Manage pipeline - keep clean and relevant. Drive submission of requirements to ensure cases issue

• Having regular engagement sessions with Business Consultant to update on status of all quotations, pipeline business and any other sales enablement updates

• Prepare Consultant for engagement – by providing reports, quote feedback, pipeline business

• Co-accountability for Momentum Distribution Service target achievement with consultant

• Administratively support Consultant on all planned marketing calls - to follow through in support

• Understanding of all available reports such as Power BI, lapse and arrear reports, reinstatement reports

• Training of Financial Adviser practice staff through knowledge sharing of digital capabilities (such

as Power BI, Campaign master and etc.)

• Comfortable to be a first point of call on Financial Adviser /practice staff online navigation enquiries

• Ensure that all training interventions are recorded on appropriate reports

• Provide support to other branches (nationally) when need arises to ensure business continuity

• Identify and report process and system failures and enhancements to improve client experience

Stakeholder Engagement

• Ensure all internal and external engagements are conducted in a professional manner

• Maintain meaningful business relationships with all stakeholders ? Provide authoritative expertise to clients and stakeholders.

• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.

• Make recommendations to improve client service and fair treatment of clients within area of responsibility.

• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

Collaboration and Self-development

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.

• Positively influence and participate in change initiatives.

• Continuously develop own expertise in terms of professional, industry and legislation knowledge.

• Contribute to continuous innovation through the development, sharing and implementation of new ideas.

• Take ownership for driving career development

Business Efficiencies and Effectiveness

• Identify opportunities to enhance effectiveness and increase operational efficiency.

• Manage company resources under your control with due respect.

• Provide input into the risk identification processes and communicate recommendations in the appropriate forum

Competencies

• Business Acumen

• Drive for Results

• Leads Change and Innovation

• Collaboration

• Impact and Influence

• Self-Awareness and Insight

• Diversity and Inclusiveness

Introduction

Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

The Distribution Support Administrator provides quick and accurate administrative support, to enable the branch support area to deliver a professional service to Financial Advisers and other stakeholders within Service Level Agreements and legislative/compliance requirements.

Requirements

Qualifications:

• Relevant Degree (NQF 7) Business-related qualifications

Experience:

• Proven minimum of 1 - 3 years' office administrator experience in the financial services industry

• Experience in the MDS Sales environment will be an advantage

• Proficient in Afrikaans and English (written and verbal)

• Knowledge of Microsoft Suite (Word, Excel, Windows etc.)

Duties & Responsibilities

Internal Processes: Sales and Service Experience

• Understanding of end-to-end processes across product lines

• Challenge processes that do not serve the business - ease of business

• Good understanding of Compliance process adherence and impact of non-adherence

• Quotes fulfillment and tracking

• Professional presentation of quote and relevant supporting documentation that support the 'adviceled' process

• Accountable for the new business process - end to end completed with least amount of comeback

• Process application form and engage with Financial Adviser /practice staff asap after receipt

• Engage with Financial Adviser practice staff to ensure processing happens smoothly with full ownership of the process through understanding and conveying the reason for requirements

• Ensure all cases and new business applications are correctly recorded and kept up to date on activity manager

• Log appropriate activities, timeously (quotes and Financial Adviser engagements)

• Consult systems to view progress - those documents pull through correctly

• Manage pipeline - keep clean and relevant. Drive submission of requirements to ensure cases issue

• Having regular engagement sessions with Business Consultant to update on status of all quotations, pipeline business and any other sales enablement updates

• Prepare Consultant for engagement – by providing reports, quote feedback, pipeline business

• Co-accountability for Momentum Distribution Service target achievement with consultant

• Administratively support Consultant on all planned marketing calls - to follow through in support

• Understanding of all available reports such as Power BI, lapse and arrear reports, reinstatement reports

• Training of Financial Adviser practice staff through knowledge sharing of digital capabilities (such as Power BI, Campaign master and etc.)

• Comfortable to be a first point of call on Financial Adviser /practice staff online navigation enquirie

• Ensure that all training interventions are recorded on appropriate report

• Provide support to other branches (nationally) when need arises to ensure business continuity

• Identify and report process and system failures and enhancements to improve client experience

Stakeholder Engagement

• Ensure all internal and external engagements are conducted in a professional manner

• Maintain meaningful business relationships with all stakeholders ? Provide authoritative expertise to clients and stakeholders.

• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.

• Make recommendations to improve client service and fair treatment of clients within area of responsibility.

• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

Collaboration and Self-development

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.

• Positively influence and participate in change initiatives.

• Continuously develop own expertise in terms of professional, industry and legislation knowledge.

• Contribute to continuous innovation through the development, sharing and implementation of new ideas.

• Take ownership for driving career development

Business Efficiencies and Effectiveness

• Identify opportunities to enhance effectiveness and increase operational efficiency.

• Manage company resources under your control with due respect.

• Provide input into the risk identification processes and communicate recommendations in the appropriate forum

Competencies

• Business Acumen

• Drive for Results

• Leads Change and Innovation

• Collaboration

• Impact and Influence

• Self-Awareness and Insight

• Diversity and Inclusiveness

Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA.

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose
The Distribution Support Administrator provides quick and accurate administrative support, to enable the branch support area to deliver a professional service to Financial Advisers and other stakeholders within Service Level Agreements and legislative/compliance requirements.

Requirements
Qualifications:

• Relevant Degree (NQF 7) Business-related qualifications

Experience:

• Proven minimum of 1 - 3 years' office administrator experience in the financial services industry
• Experience in the MDS Sales environment will be an advantage
• Proficient in Afrikaans and English (written and verbal)
• Knowledge of Microsoft Suite (Word, Excel, Windows etc.)

Duties & Responsibilities
Internal Processes: Sales and Service Experience

• Understanding of end-to-end processes across product lines
• Understanding of end-to-end systems capabilities across product lines
• Challenge processes that do not serve the business - ease of business
• Good understanding of Compliance process adherence and impact of non-adherence
• Quotes fulfillment and tracking
• Professional presentation of quote and relevant supporting documentation that support the 'adviceled' process
• Accountable for the new business process - end to end completed with least amount of comeback
• Process application form and engage with Financial Adviser /practice staff asap after receipt
• Engage with Financial Adviser practice staff to ensure processing happens smoothly with full ownership of the process through understanding and conveying the reason for requirements
• Ensure all cases and new business applications are correctly recorded and kept up to date on activity manager
• Log appropriate activities, timeously (quotes and Financial Adviser engagements)
• Consult systems to view progress - those documents pull through correctly
• Manage pipeline - keep clean and relevant. Drive submission of requirements to ensure cases issue
• Having regular engagement sessions with Business Consultant to update on status of all quotations, pipeline business and any other sales enablement updates
• Prepare Consultant for engagement – by providing reports, quote feedback, pipeline business
• Co-accountability for Momentum Distribution Service target achievement with consultant
• Administratively support Consultant on all planned marketing calls - to follow through in support
• Understanding of all available reports such as Power BI, lapse and arrear reports, reinstatement reports
• Training of Financial Adviser practice staff through knowledge sharing of digital capabilities (such as Power BI, Campaign master and etc.)
• Comfortable to be a first point of call on Financial Adviser /practice staff online navigation enquiries
• Ensure that all training interventions are recorded on appropriate report
• Provide support to other branches (nationally) when need arises to ensure business continuity
• Identify and report process and system failures and enhancements to improve client experience

Stakeholder Engagement

• Ensure all internal and external engagements are conducted in a professional manner
• Maintain meaningful business relationships with all stakeholders ? Provide authoritative expertise to clients and stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

Collaboration and Self-development

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development

Business Efficiencies and Effectiveness

• Identify opportunities to enhance effectiveness and increase operational efficiency.
• Manage company resources under your control with due respect.

Provide input into the risk identification processes and communicate recommendations in the

Competencies

• Business Acumen
• Drive for Results
• Leads Change and Innovation
• Collaboration
• Impact and Influence
• Self-Awareness and Insight
• Diversity and Inclusiveness

Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA.

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose
The Investment Distribution Support Administrator provides quick and accurate administrative support, to enable the branch support area to deliver a professional service to Financial Advisers and other stakeholders within Service Level Agreements and legislative/compliance requirements.

Requirements
Qualifications:

• Relevant Degree (NQF 7) Business-related qualifications

Experience:

• Proven minimum of 1 - 3 years' office administrator experience in the financial services industry
• Experience in the MDS Sales environment will be an advantage
• Proficient in Afrikaans and English (written and verbal)
• Knowledge of Microsoft Suite (Word, Excel, Windows etc.)

Duties & Responsibilities
Internal Processes: Sales and Service Experience

• Understanding of end-to-end processes across product lines
• Challenge processes that do not serve the business - ease of business
• Good understanding of Compliance process adherence and impact of non-adherence
• Quotes fulfillment and tracking
• Professional presentation of quote and relevant supporting documentation that support the 'adviceled' process
• Accountable for the new business process - end to end completed with least amount of comeback
• Process application form and engage with Financial Adviser /practice staff asap after receipt
• Engage with Financial Adviser practice staff to ensure processing happens smoothly with full ownership of the process through understanding and conveying the reason for requirements
• Ensure all cases and new business applications are correctly recorded and kept up to date on activity manager
• Log appropriate activities, timeously (quotes and Financial Adviser engagements)
• Consult systems to view progress - those documents pull through correctly
• Manage pipeline - keep clean and relevant. Drive submission of requirements to ensure cases issue
• Having regular engagement sessions with Business Consultant to update on status of all quotations, pipeline business and any other sales enablement updates
• Prepare Consultant for engagement – by providing reports, quote feedback, pipeline business
• Co-accountability for Momentum Distribution Service target achievement with consultant
• Administratively support Consultant on all planned marketing calls - to follow through in support
• Understanding of all available reports such as Power BI, lapse and arrear reports, reinstatement reports
• Training of Financial Adviser practice staff through knowledge sharing of digital capabilities (such

as Power BI, Campaign master and etc.)

• Comfortable to be a first point of call on Financial Adviser /practice staff online navigation enquiries
• Ensure that all training interventions are recorded on appropriate reports
• Provide support to other branches (nationally) when need arises to ensure business continuity
• Identify and report process and system failures and enhancements to improve client experience

Stakeholder Engagement

• Ensure all internal and external engagements are conducted in a professional manner
• Maintain meaningful business relationships with all stakeholders ? Provide authoritative expertise to clients and stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

Collaboration and Self-development

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development

Business Efficiencies and Effectiveness

• Identify opportunities to enhance effectiveness and increase operational efficiency.
• Manage company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum

Competencies

• Business Acumen
• Drive for Results
• Leads Change and Innovation
• Collaboration
• Impact and Influence
• Self-Awareness and Insight
• Diversity and Inclusiveness

Introduction

Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

The Distribution Support Administrator (DSA) provides quick and accurate administrative support to IFAs, IFA practice staff and consultants.

Requirements

Qualifications:

• Office administration qualification or Business related (Degree/NQF 7)

Experience:

• 1-2 Year experience in financial service (essential)

• Insurance industry experience (preferred)

• Experience within the MDS Sales environment will be an advantage.

Duties & Responsibilities

Internal processes: Sales and Service Experience

• Demonstrating an understanding of end-to-end processes for various product lines.

• Identify and address processes that do not support business efficiency and ease of operation.

• Have a good understanding of Compliance process adherence and impact of non-adherence.

• Have an ability to present quotes and relevant supporting documents professionally to uphold an 'advice-led' approach.

• Ensure the new business process is handled end-to-end with minimal need for revisions.

• Handle the processing of application forms and promptly engage with Financial Advisors/Practice staff upon receipt.

• Engage with Financial Adviser practice staff to ensure processing happens smoothly with full ownership of the process through understanding and conveying the reason for requirements.

• Ensure all cases and new business applications are correctly recorded and kept up to date on activity manager.

• Log appropriate activities, timeously (quotes and Financial Adviser engagements)

• Consult systems to view progress - those documents pull through correctly.

• Manage pipeline - keep clean and relevant. Drive submission of requirements to ensure cases issue.

• Having regular engagement sessions with Business Consultant to update on status of all quotations, pipeline business and any other sales enablement updates.

• Prepare Consultant for engagement – by providing reports, quote feedback, pipeline business.

• Co-accountability for Momentum Distribution Service target achievement with consultant

• Administratively support Consultant on all planned marketing calls - to follow through in support.

• Understanding of all available reports such as Power BI, lapse and arrear reports, reinstatement reports

• Provide training to Financial Adviser/practice staff by sharing knowledge of digital capabilities such as Power BI, Campaign master etc.

• Capable of being the primary contact for online navigation enquiries from Financial Advisers/Practice Staff

• Ensure that all training interventions are recorded on appropriate reports.

• Provide support to other branches (nationally) when need arises to ensure business continuity.

• Identify and report process and system failures and enhancements to improve client experience.

• Escalate faults and other housekeeping issues with the relevant stakeholders or service providers.

• Engages in service center escalations to enhance the customer experience, demonstrates quick thinking, and consistently maintains a positive ambassadorial approach with a can-do attitude.

• Demonstrates high-quality processing and resilience in follow-ups, ensuring cases are resolved promptly within stringent performance standards.

Client Advisor: Stakeholder Engagement

• Ensure all internal and external engagements are conducted in a professional manner.

• Maintain meaningful business relationships with all stakeholders.

• Provide authoritative expertise to clients and stakeholders.

• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.

• Make recommendations to improve client service and fair treatment of clients within area of responsibility.

• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service.

• Supporting MDS, IFA, and IFA practice through online capability knowledge and subsequent training.

• Understand and fulfil on the role requirement to keep consultants fully abreast of pipeline and new business activities to be fully informed in the face of the IFA.

Collaboration and Self-development

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.

• Positively influence and participate in change initiatives.

• Continuously develop own expertise in terms of professional, industry and legislative knowledge.

• Contribute to continuous innovation through the development, sharing and implementation of new ideas.

Finance: Business Efficiencies and Effectiveness

• Identify opportunities to enhance effectiveness and increase operational efficiency.

• Manage company resources under your control with due respect.

• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies

• Relating and Networking: Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organisation. Relates well to people at all levels. Uses humour appropriately to enhance relationships with others.
• Planning and Organising: Sets clearly defined objectives. Plans activities and projects well in advance and takes account of possible changing circumstances. Manages time effectively. Identifies and organises resources needed to accomplish tasks. Monitors performance against deadlines and milestones.
• Coping with Pressures and Setbacks: Works productively in a high-pressure environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it.
• Achieving Personal Work Goals and Objectives: Accepts and tackles demanding goals with enthusiasm. Works hard and puts in longer hours when it is necessary. Identifies development strategies needed to achieve career goals and makes use of developmental or training opportunities. Seeks progression to roles of increased responsibility and influence.
• Following Instructions and Procedures: Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Keeps to schedules. Arrives punctually for work and meetings. Demonstrates commitment to the organisation. Complies with legal obligations and safety requirements of the role.
• Adhering to Principles and Values: Upholds ethics and values. Demonstrates integrity. Promotes and defends equal opportunities, builds diverse teams. Encourages organisational and individual responsibility towards the community and the environment.
• Working with People: Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Recognises and rewards the contribution of others. Listens, consults others, and communicates proactively. Supports and cares for others. Develops and openly communicates self-insight, such as an awareness of own strengths and weaknesses.
• Writing and Reporting: Writes clearly, succinctly, and correctly. Writes convincingly in an engaging and expressive manner. Avoids the unnecessary use of jargon or complicated language. Writes in a well-structured and logical way. Structures information to meet the needs and understanding of the intended audience.

Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA.

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose
The Distribution Support Administrator provides quick and accurate administrative support, to enable the branch support area to deliver a professional service to Financial Advisers and other stakeholders within Service Level Agreements and legislative/compliance requirements.

Requirements
Qualifications:

• Relevant Degree (NQF 7) Business-related qualifications

Experience:

• Proven minimum of 1 - 3 years' office administrator experience in the financial services industry
• Experience in the MDS Sales environment will be an advantage
• Proficient in Afrikaans and English (written and verbal)
• Knowledge of Microsoft Suite (Word, Excel, Windows etc.)

Duties & Responsibilities
Internal Processes: Sales and Service Experience

• Understanding of end-to-end processes across product lines
• Challenge processes that do not serve the business - ease of business
• Good understanding of Compliance process adherence and impact of non-adherence
• Quotes fulfillment and tracking
• Professional presentation of quote and relevant supporting documentation that support the 'adviceled' process
• Accountable for the new business process - end to end completed with least amount of comeback
• Process application form and engage with Financial Adviser /practice staff asap after receipt
• Engage with Financial Adviser practice staff to ensure processing happens smoothly with full ownership of the process through understanding and conveying the reason for requirements
• Ensure all cases and new business applications are correctly recorded and kept up to date on activity manager
• Log appropriate activities, timeously (quotes and Financial Adviser engagements)
• Consult systems to view progress - those documents pull through correctly
• Manage pipeline - keep clean and relevant. Drive submission of requirements to ensure cases issue
• Having regular engagement sessions with Business Consultant to update on status of all quotations, pipeline business and any other sales enablement updates
• Prepare Consultant for engagement – by providing reports, quote feedback, pipeline business
• Co-accountability for Momentum Distribution Service target achievement with consultant
• Administratively support Consultant on all planned marketing calls - to follow through in support
• Understanding of all available reports such as Power BI, lapse and arrear reports, reinstatement reports
• Training of Financial Adviser practice staff through knowledge sharing of digital capabilities (such as Power BI, Campaign master and etc.)
• Comfortable to be a first point of call on Financial Adviser /practice staff online navigation enquiries
• Ensure that all training interventions are recorded on appropriate reports
• Provide support to other branches (nationally) when need arises to ensure business continuity
• Identify and report process and system failures and enhancements to improve client experience

Stakeholder Engagement

• Ensure all internal and external engagements are conducted in a professional manner
• Maintain meaningful business relationships with all stakeholders ? Provide authoritative expertise to clients and stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

Collaboration and Self-development

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development

Business Efficiencies and Effectiveness

• Identify opportunities to enhance effectiveness and increase operational efficiency.
• Manage company resources under your control with due respect.

Provide input into the risk identification processes and communicate recommendations in the appropriate forum

Competencies

• Business Acumen
• Drive for Results
• Leads Change and Innovation
• Collaboration
• Impact and Influence
• Self-Awareness and Insight
• Diversity and Inclusiveness

Introduction

Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

The Investment Distribution Support Administrator provides quick and accurate administrative support, to enable the branch support area to deliver a professional service to Financial Advisers and other stakeholders within Service Level Agreements and legislative/compliance requirements.

Requirements

Qualifications:

• Grade 12/Matric

• Relevant NQF 7 Business-related qualifications (preferred)

Experience:

• Proven minimum of 1 - 3 years' office administrator experience in the financial services industry

• Experience in the MDS Sales environment will be an advantage

• Proficient in Afrikaans and English (written and verbal)

• Knowledge of Microsoft Suite (Word, Excel, Windows etc.)

Duties & Responsibilities

Internal Processes: Sales and Service Experience

• Understanding of end-to-end processes across product line

• Understanding of end-to-end systems capabilities across product lines

• Challenge processes that do not serve the business - ease of business

• Good understanding of Compliance process adherence and impact of non-adherence

• Quotes fulfillment and tracking

• Professional presentation of quote and relevant supporting documentation that support the 'advice-led' process

• Accountable for the new business process - end to end completed with least amount of comeback

• Process application form and engage with Financial Adviser /practice staff asap after receipt

• Engage with Financial Adviser practice staff to ensure processing happens smoothly with full ownership of the process through understanding and conveying the reason for requirements

• Ensure all cases and new business applications are correctly recorded and kept up to date on activity manager

• Log appropriate activities, timeously (quotes and Financial Adviser engagements)

• Consult systems to view progress - those documents pull through correctly

• Manage pipeline - keep clean and relevant. Drive submission of requirements to ensure cases issue

• Having regular engagement sessions with Business Consultant to update on status of all quotations, pipeline business and any other sales enablement updates

• Prepare Consultant for engagement – by providing reports, quote feedback, pipeline business

• Co-accountability for Momentum Distribution Service target achievement with consultant

• Administratively support Consultant on all planned marketing calls - to follow through in support

• Understanding of all available reports such as Power BI, lapse and arrear reports, reinstatement reports

• Training of Financial Adviser practice staff through knowledge sharing of digital capabilities (such as Power BI, Campaign master and etc.)

• Comfortable to be a first point of call on Financial Adviser /practice staff online navigation enquiries

• Ensure that all training interventions are recorded on appropriate reports

• Provide support to other branches (nationally) when need arises to ensure business continuity

• Identify and report process and system failures and enhancements to improve client experience
  
  Stakeholder Engagement

• Ensure all internal and external engagements are conducted in a professional manner

• Maintain meaningful business relationships with all stakeholders ? Provide authoritative expertise to clients and stakeholders.

• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.

• Make recommendations to improve client service and fair treatment of clients within area of responsibility.

• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

Collaboration and Self-development

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.

• Positively influence and participate in change initiatives.

• Continuously develop own expertise in terms of professional, industry and legislation knowledge.

• Contribute to continuous innovation through the development, sharing and implementation of new ideas.

• Take ownership for driving career development

Business Efficiencies and Effectiveness

• Identify opportunities to enhance effectiveness and increase operational efficiency.

• Manage company resources under your control with due respect.

• Provide input into the risk identification processes and communicate recommendations in the appropriate forum

Competencies

• Business Acumen

• Drive for Results

• Leads Change and Innovation

• Collaboration

• Impact and Influence

• Self-Awareness and Insight

• Diversity and Inclusiveness

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Summary of the position:
The Specialist: Investment Compliance Support Services is first and foremost the regulatory specialist in the Investment Compliance Support Services ("ICSS") team. The ICSS team reports both regulatory and bespoke mandate compliance breaches to clients daily on a post-trade basis and provides the functionality to our clients for monitoring breaches on a pre-trade basis as well, from NX Manager. The team also produce monthly regulatory holdings reports to clients, run from the data warehouse, and enriched with data from both

InvestOne and NXManager.

External Manager look-through is performed for monthly reporting.The role requires good knowledge/experience across the investment and operational cycle. The role largely entails the interpretation of both mandates and legislation/regulation to effectively translate the regulation into workable compliance rule results, upon which our clients depend for guiding their investment decisions within client mandates and prescribed regulation.

The role will collaborate within the ICSS team and other relevant teams to ensure that the interpretation is successfully applied to both the NX Manager platform (enabling pre- and post-trade compliance) as well as the Compliance Reporting Warehouse. Whilst the primary focus of the role is thus the interpretation of mandates / regulation / legislation, there is also a requirement to have a working knowledge and understanding of the process of converting this interpretation into rules within the technology platform. Therefore, strong technical or operational knowledge of investment instruments and issuers is required, as experience on NX Manager (Decalog) (preferred) or another comparable compliance monitoring system is ideal.In support of the above, the basis of successful compliance rule monitoring and reporting is the continual oversight on static and market data to ensure correct classification into regulatory rulesets.

You will be required to assist with the processing of external manager data and mapping instruments for ingesting into the Apex systems and thus will work closely with the Instrument and Fund Setup team to update and maintain static data integrity for investment compliance purposes. Data and issuer market capitalization checks will be required.

Outline of main duties and responsibilities :

• Reporting: Rotation of daily post-trade reporting; monthly compliance reporting (Reg28 and Reg30).
• Monthly pre-reporting checks to ensure sound and consistent instrument and issuer
• classifications for monthly reporting.
• Troubleshooting classification issues, cleaning static data to support daily monitoring and monthly report integrity.
• Support the efforts within the ICSS team in respect of interpreting and documenting
• legislative, regulatory and mandate compliance requirements applicable for use in NX
• Manager and the Compliance Reporting Warehouse.
• Documenting the interpretation of legislative or regulatory changes, in a manner which allows for these documents to be circulated internally at Apex or externally to clients, and input into planning for these changes.
• Testing of all changes and developments.
• Developing, coding, and implementing compliance rules to NX Manager.
• Critically reviewing compliance rules to improve integrity on an ongoing basis.
• Following of proper test protocol in UAT environment and change control protocol of rules into the production environment.
• Being pro-active in solution-finding and regularly question processes and "status quo's" to
• constantly improve.
• Providing professional support to the Apex client base in respect of compliance related
• queries, including interpretation, breaches, reporting, etc.
• Build excellent rapport with clients in developing their confidence in our service offering, by
• ensuring your full understanding of their requirements, and maintaining such well managed
• relationships to achieve the best results for the clients.
• Supporting the business development effort in expanding the Compliance Support Services function, thinking with a business brain.
• Actively strive to live by and operate within the Apex core values.
• Actively drive and contribute to a culture of quality/excellence, through risk awareness and adherence to compliance standards and all relevant operational controls and processes.

Required Skills And Experience
The successful candidate will possess:

• An accounting or business degree (minimum B. Com or equivalent) together with at least 4-5 years fund administration/management experience in a compliance related role.
• Certificate in Compliance Management.
• Strong numerical and analytical skills to review fund compliance reports in detail and respond to queries.
• The role requires excellent Excel skills to analyze portfolio exposures and structures, and to enable manual calculation of desired compliance rule outputs.
• Agile and flexible thinking ("thinking on your feet"), creative thinking for solving problems.
• Strong knowledge of the full investment process starting from the portfolio manager's investment decision through operational process to client reporting.
• Strong knowledge and understanding of the regulatory investment limits dominant in the
• Republic of South Africa such as Regulation 28, CISCA, Regulation 30, and short-and long-term insurance investment limits and how various instruments apply to these regulations.
• Attention to detail and structured work approach.
• Excellent communication and negotiation skills, both written and verbal, as the ICSS team is dependent on downstream operations. The rule requires confident interaction with all areas of the business to perform team tasks.
• Confident, self-motivated individual and able to work under pressure.
• Positive attitude.

Other Requirements

• The role will require commitment to completion of tasks for clients that are set by deadlines.
• This will from time to time require longer hours.

Reporting structure
The
Specialist:
Investment Compliance Support Services will report to the Senior Manager: Investment Compliance: Support Services, based in the Mowbray, Cape Town office.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.