What Jobs are available for Tourism Industry in South Africa?

This position is only open to candidates with some travel / tourism / hospitality experience or relevant qualification.

Company Description

Giltedge is an award-winning luxury tour operator that plans bespoke travel services to Southern Africa, Eastern Africa, and the Ocean Islands. The company creates tailor-made safaris for families, incentives, MICE, and solo travelers. Giltedge's Africa Travel Experts ensure clients access the most exclusive accommodations, guides, and activities. Co-owned by directors Sean Kritzinger and Murray Gardiner, and Accor.

Role Description

This is a full-time on-site role located in Cape Town for a Travel Industry Junior Admin / Operations positions at Giltedge. The roles will involve handling travel arrangements, communication with clients and partners, providing exceptional customer service, and managing business travel operations.

Qualifications

• Travel Arrangements and Travel Management skills
• Communication and Customer Service skills
• Experience in Business Travel operations
• Attention to detail and organizational skills
• Knowledge of the travel industry and destinations in Africa
• Ability to work in a fast-paced environment and multitask effectively
• Proficiency in Microsoft Office and travel booking systems
• Relevant diploma or degree in Travel and Tourism or related field

Job Title:
 Sales & Operations Manager

Location:
 Pretoria (Garsfontein)

Job Type:
 Hybrid (Office & Remote)

Level of Experience:
Mid (3 to 5 years)

Base Salary:
Industry related and based on experience

Commission structure:
Yes, based on KPIs

Starting date:
TBC

About Us:

We are a dynamic and passionate DMC dedicated to creating exceptional and personalized travel experiences for our clients. We focus exclusively on inbound travel to Southern Africa, and our clientele is exclusively from international markets. As a small Destination Management Company that punches above its weight, we pride ourselves on our destination knowledge, commitment to service, and innovative approach to travel. We are looking for a key individual to join our leadership team and drive both our sales performance and operational efficiency.

About the Role:

As the Sales & Operations Manager, you will be the driving force behind our day-to-day business success. Reporting directly to the Managing Director, you will be responsible for overseeing the entire sales cycle: from lead generation to post-trip follow-up, while also ensuring our internal processes are streamlined and efficient. This is a role that will fit a go-getter extremely well, where growth and success is rewarded accordingly.

Directly assisting the Managing Director, you will be involved with the building and maintaining of supplier relationships, assisting with contracting and rates.

As manager, you will lead by example as you will be involved in the selling process, especially when it comes to custom travel packages. Your understanding of our clientele and active sales process will enable you to mentor and guide our booking agents towards even more excellence and success.

Key Responsibilities:

Sales Leadership & Management:

• ·Oversee the daily sales process, ensuring the team is engaged, motivated, and hitting their targets.
• Conduct regular one-on-one and team training sessions to improve sales techniques, product knowledge, and customer service.
• Actively assist the team in achieving and exceeding sales targets.
• Identify new products and markets to expand our sales reach and offerings.
• Handle a personal portfolio of custom travel package sales, particularly for high-value or complex clients.

Operations & Process Improvement:

• Monitor and improve day-to-day operational workflows to increase efficiency and productivity.
• Identify and implement new sales processes, tools, and initiatives to boost performance.
• Assist with the research, development, and building of new and innovative travel packages.
• Manage and maintain strong relationships with key suppliers, including tour operators, airlines, and hotels / lodges.
• Oversee customer service processes to ensure high levels of client satisfaction.

Reporting & Strategy:

• Provide regular reports and insights to the Managing Director and other stakeholders on sales performance, operational efficiency, and market trends.
• Contribute to the overall business strategy and growth initiatives.

Key Performance Indicators (KPIs):

Your success in this role will be measured by a combination of sales and operational metrics, including:

• Monthly Sales Targets:
  The overall gross value of all sales generated by the team. This will be measured against an overall monthly sales target for the company.
• Team Performance Metrics:
  The percentage of sales consultants meeting or exceeding their individual targets.
• Operational Efficiency:
  Measurable improvements in key processes, such as the time to create and send a new quote or the reduction in administrative errors.

Ideal Experience and Skills:

Experience:

• 3-5 years of proven experience in a DMC, travel agency or tour operator environment is non-negotiable. We need a candidate who understands the industry's nuances and has a track record of success.
• Comprehensive knowledge of Southern Africa (incl South Africa, Botswana, Namibia, Zimbabwe and Zambia) as well as Eastern Africa (Kenya, Tanzania, Rwanda) as tourist destinations.
• Demonstrable experience in a leadership role, with a history of mentoring or managing a team.
• A proven background in sales, with a track record of meeting and exceeding sales targets.

Skills & Attributes:

• Go-Getter Attitude: A willingness to learn, develop and exceed.
• Outstanding Communication in English: Excellent verbal and written skills for training, client communication, and supplier negotiations.
• Exceptional Leadership: The ability to inspire, motivate, and guide a sales team to peak performance.
• Commercial Acumen: A natural understanding of business, sales, and profitability.
• Proactive & Solutions-Oriented: A person who identifies problems proactively and develops solutions together with leadership.
• Industry & Destination Knowledge: A deep understanding of destinations, travel trends, and travel booking systems.
• Resilience: The ability to perform well under pressure during peak seasons.

Please note:

1. This job is only open to South African citizens, or individuals with a long-term work permit in South Africa.
2. Applications will not be considered if you not staying within a reasonable travel distance from our Pretoria East (Garsfontein) offices. Own, reliable transport is highly preferred.

How to Apply:

Please submit your CV and a cover letter detailing your relevant experience and why you would be a great fit for our team. At least 3 contactable references are essential as part of your application.

Applications can be sent to (no other form of application will be considered)

As Agent Support Coordinator , you will play a key role in strengthening trade partner relationships, particularly with small and mid-volume travel agents. Acting as the first point of contact, you'll handle enquiries, guide agents through booking processes, and promote the use of digital tools such as availability portals and itinerary builders. You will also assist in creating onboarding guides, hosting webinars, and preparing sales collateral to improve agent engagement and self-sufficiency.

Beyond day-to-day support, you'll contribute to trade campaigns, research new prospects, assist with event logistics, and help ensure that the sales team delivers a best-in-class service to its global network of partners. This is a unique opportunity to gain first-hand exposure to B2B sales in the safari and luxury travel space while contributing to a company deeply committed to conservation and community impact.

Join a team where your work directly contributes to protecting Africa's most iconic wilderness areas while delivering world-class travel experiences.

Package & Conditions:

Full-time, remote role based in South Africa.

Standard office hours with flexibility; overtime may be required in peak seasons.

Occasional travel opportunities within the region.

2–4 years' experience in sales support, customer service, or trade-facing roles (travel/tourism preferred).

Tech-savvy, confident with CRM systems and digital platforms.

Strong written and verbal communication skills with a professional, service-driven approach.

Highly organised, proactive, and self-motivated in a remote work environment.

Passion for travel, conservation, and responsible tourism.

Between 3 - 5 Years