207 Testing Lead jobs in South Africa

Job Responsibilities

Provide leadership and mentorship to other team members.

Train new team members on the methodologies, tools and test scripts used by the team.

Help team members understand existing functionality and new functional requirements.

Investigate and share opportunities to improve testing productivity, processes and procedures with team members.

Further the testing best practices already established in line with industry standards.

Work with the product owner and development team lead to translate specifications into test plans.

Define and implement test methodologies for use in the technology team.

Study and adhere to quality assurance (QA) practices of the Technology Department to ensure that new product and software releases meet documentation/signoff requirements as well as stakeholder expectations.

Requirements Management

Analyse requirements for completeness, correctness and clarity, to drive the testing effort.

Perform quality checks on logged requirements.

Assist the test team with implementing agile boards and sprint planning.

Where required, work with the development team to troubleshoot the system to help identify the root cause of bugs.

Perform companywide analysis on defects and provide management with proposed solutions.

Drive the reduction of system defects via the continual improvement processes.

Test Management

Conduct per test project reviews to ensure quality of standard with the team.

Identify constraints that may reduce work output and plan for the rectification of these constraints. Inform relevant stakeholders of constraints that cannot be rectified independently within a reasonable period of time.

Identify and rectify any causes of delays or failures to successfully complete testing requirements.

Ensure that all test requests are planned and completed in line with agreed project priorities and against timelines agreed during the planning cycle.

Reporting

Provide test analysis and reporting.

Stakeholder reporting: reporting test progress, results and key metrics to stakeholders at agreed intervals.

Monitor system health via defect leakage and motivate for remedial actions.

Provide base metrics to measure the cost of testing and project risk.

User Acceptance Testing

Liaise with internal and external development parties for validation testing.

Ensure end-user sign-off documents are in place.

Desired Experience & Qualification

• Matric
• ISTQB – Foundation testing certification is a must.
• Relevant IT Tertiary Qualification
• Training on Development and Testing IDE’s (e.g., MS SQL Server, Visual Studio/Code, GIT).
• Specific training on test automation and test automation techniques is a must.
• 3 – 5 years’ relevant and practical experience with automating software tests.
• 1 – 2 years leadership/supervisory experience.
• Experience in software testing including methodologies (agile, functional and non-functional), test planning, test case development, execution, and quality assessment of test cases.
• Possess a good understanding of Quality Control and Quality Assurance concepts across the SDLC.
• Demonstrates strong analytical and problem-solving skills and strong attention to detail.
• Strong understanding of coding principles and how bespoke systems function.
• Good familiarity with development practices and structures, including Development & Testing tools.
• Will be part of a dynamic Automation team of self-motivated individuals.
• Demonstrates cross-functional expertise and be highly adaptive and flexible with the ability to thrive in a highly complex and ever-changing environment.
• A technically inclined person will be best suited.
• Ability to lead and work independently or function in a team as needed.
• Willing to work extended hours.
• Willing to travel.
• Ability to effectively convey information of a highly technical nature to non-technical audiences (e.g., between Finance and Developers).

Interested?

Please submit your CV through PNET if you are interested in applying for this position and one of our consultants will be in contact with you. Should you not receive correspondence from us within two weeks of your application submission, consider your application unsuccessful.

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Job Responsibilities Provide leadership and mentorship to other team members. Train new team members on the methodologies, tools and test scripts used by the team. Help team members understand existing functionality and new functional requirements. Investigate and share opportunities to improve testing productivity, processes and procedures with team members. Further the testing best practices already established in line with industry standards. Work with the product owner and development team lead to translate specifications into test plans. Define and implement test methodologies for use in the technology team. Study and adhere to quality assurance (QA) practices of the Technology Department to ensure that new product and software releases meet documentation/signoff requirements as well as stakeholder expectations. Requirements Management Analyse requirements for completeness, correctness and clarity, to drive the testing effort. Perform quality checks on logged requirements. Assist the test team with implementing agile boards and sprint planning. Where required, work with the development team to troubleshoot the system to help identify the root cause of bugs. Perform companywide analysis on defects and provide management with proposed solutions. Drive the reduction of system defects via the continual improvement processes. Test Management Conduct per test project reviews to ensure quality of standard with the team. Identify constraints that may reduce work output and plan for the rectification of these constraints. Inform relevant stakeholders of constraints that cannot be rectified independently within a reasonable period of time. Identify and rectify any causes of delays or failures to successfully complete testing requirements. Ensure that all test requests are planned and completed in line with agreed project priorities and against timelines agreed during the planning cycle. Reporting Provide test analysis and reporting. Stakeholder reporting: reporting test progress, results and key metrics to stakeholders at agreed intervals. Monitor system health via defect leakage and motivate for remedial actions. Provide base metrics to measure the cost of testing and project risk. User Acceptance Testing Liaise with internal and external development parties for validation testing. Ensure end-user sign-off documents are in place. Desired Experience & Qualification Matric ISTQB – Foundation testing certification is a must. Relevant IT Tertiary Qualification Training on Development and Testing IDE’s (e.g., MS SQL Server, Visual Studio/Code, GIT). Specific training on test automation and test automation techniques is a must. 3 – 5 years’ relevant and practical experience with automating software tests. 1 – 2 years leadership/supervisory experience. Experience in software testing including methodologies (agile, functional and non-functional), test planning, test case development, execution, and quality assessment of test cases. Possess a good understanding of Quality Control and Quality Assurance concepts across the SDLC. Demonstrates strong analytical and problem-solving skills and strong attention to detail. Strong understanding of coding principles and how bespoke systems function. Good familiarity with development practices and structures, including Development & Testing tools. Will be part of a dynamic Automation team of self-motivated individuals. Demonstrates cross-functional expertise and be highly adaptive and flexible with the ability to thrive in a highly complex and ever-changing environment. A technically inclined person will be best suited. Ability to lead and work independently or function in a team as needed. Willing to work extended hours. Willing to travel. Ability to effectively convey information of a highly technical nature to non-technical audiences (e.g., between Finance and Developers). Interested? Please submit your CV through PNET if you are interested in applying for this position and one of our consultants will be in contact with you. Should you not receive correspondence from us within two weeks of your application submission, consider your application unsuccessful. #J-18808-Ljbffr

Job Responsibilities Provide leadership and mentorship to other team members. Train new team members on the methodologies, tools and test scripts used by the team. Help team members understand existing functionality and new functional requirements. Investigate and share opportunities to improve testing productivity, processes and procedures with team members. Further the testing best practices already established in line with industry standards. Work with the product owner and development team lead to translate specifications into test plans. Define and implement test methodologies for use in the technology team. Study and adhere to quality assurance (QA) practices of the Technology Department to ensure that new product and software releases meet documentation/signoff requirements as well as stakeholder expectations. Requirements Management Analyse requirements for completeness, correctness and clarity, to drive the testing effort. Perform quality checks on logged requirements. Assist the test team with implementing agile boards and sprint planning. Where required, work with the development team to troubleshoot the system to help identify the root cause of bugs. Perform companywide analysis on defects and provide management with proposed solutions. Drive the reduction of system defects via the continual improvement processes. Test Management Conduct per test project reviews to ensure quality of standard with the team. Identify constraints that may reduce work output and plan for the rectification of these constraints. Inform relevant stakeholders of constraints that cannot be rectified independently within a reasonable period of time. Identify and rectify any causes of delays or failures to successfully complete testing requirements. Ensure that all test requests are planned and completed in line with agreed project priorities and against timelines agreed during the planning cycle. Reporting Provide test analysis and reporting. Stakeholder reporting: reporting test progress, results and key metrics to stakeholders at agreed intervals. Monitor system health via defect leakage and motivate for remedial actions. Provide base metrics to measure the cost of testing and project risk. User Acceptance Testing Liaise with internal and external development parties for validation testing. Ensure end-user sign-off documents are in place. Desired Experience & Qualification Matric ISTQB – Foundation testing certification is a must. Relevant IT Tertiary Qualification Training on Development and Testing IDE’s (e.g., MS SQL Server, Visual Studio/Code, GIT). Specific training on test automation and test automation techniques is a must. 3 – 5 years’ relevant and practical experience with automating software tests. 1 – 2 years leadership/supervisory experience. Experience in software testing including methodologies (agile, functional and non-functional), test planning, test case development, execution, and quality assessment of test cases. Possess a good understanding of Quality Control and Quality Assurance concepts across the SDLC. Demonstrates strong analytical and problem-solving skills and strong attention to detail. Strong understanding of coding principles and how bespoke systems function. Good familiarity with development practices and structures, including Development & Testing tools. Will be part of a dynamic Automation team of self-motivated individuals. Demonstrates cross-functional expertise and be highly adaptive and flexible with the ability to thrive in a highly complex and ever-changing environment. A technically inclined person will be best suited. Ability to lead and work independently or function in a team as needed. Willing to work extended hours. Willing to travel. Ability to effectively convey information of a highly technical nature to non-technical audiences (e.g., between Finance and Developers). Interested? Please submit your CV through PNET if you are interested in applying for this position and one of our consultants will be in contact with you. Should you not receive correspondence from us within two weeks of your application submission, consider your application unsuccessful. #J-18808-Ljbffr

Job Responsibilities

Provide leadership and mentorship to other team members.

Train new team members on the methodologies, tools and test scripts used by the team.

Help team members understand existing functionality and new functional requirements and functionality.

Investigate and share opportunities to improve testing productivity, processes and procedures with team members.

Further the testing best practices already established in line with industry standards.

Work with the product owner and development team lead to translate specifications into test plans.

Define and implement test methodologies for use in the technology team.

Study and adhere to quality assurance (QA) practices of the Technology Department to ensure that new product and software releases meet documentation/signoff requirements as well as stakeholder expectations.

Requirements Management

Analyse requirements for completeness, correctness and clarity, to drive the testing effort.

Perform quality checks on logged requirements.

Assist test team with implementing agile boards and sprint planning.

Where required, work with the development team to troubleshoot the system to help identify the root cause of bugs.

Perform companywide analysis on defects and provide management with proposed solutions.

Drive the reduction of system defects via the continual improvement processes.

Test Management

Conduct per test project reviews to ensure quality of standard with team.

Identify constraints that may reduce work output and plan for the rectification of these constraints. Inform relevant stakeholders of constraints that cannot be rectified independently within a reasonable period of time.

Identify and rectify any causes of delays/failure to successfully complete testing requirements.

Ensure that all test requests are planned and completed in-line with agreed project priorities and against timelines agreed during the planning cycle.

Reporting

Providing test analysis and reporting.

Stakeholder reporting: reporting test progress, results and key metrics to stakeholders at agreed intervals.

Monitor system health via defect leakage and motivate for remedial actions.

Provide base metrics to measure cost of testing and project risk.

User Acceptance Testing

Liaise with internal and external development parties for validation testing.

Ensure end-user sign-off documents are in place.

Desired Experience & Qualification

• Matric
• ISTQB – Foundation testing certification is a must.
• Relevant IT Tertiary Qualification
• Training on Development and Testing IDE’s. E.g. MS SQL Server, Visual Studio / Code, GIT
• Specific training on test automation and test automation techniques is a must.
• 3 – 5 years’ relevant and practical experience with automating software tests.
• 1 – 2 years leadership / supervisory experience.
• Experience in software testing including methodologies (agile, functional and non-functional), test planning, test case development, execution, and quality assessment of test cases.
• Possess a good understanding of Quality Control and Quality Assurance concepts across the SDLC.
• Demonstrates strong analytical and problem-solving skills and strong attention to detail.
• Strong understanding of coding principles and how bespoke systems function.
• Good familiarity with development practices and structures, including Development & Testing tools.
• Will be part of a dynamic Automation team of self-motivated individuals.
• Demonstrates cross-functional expertise and be highly adaptive and flexible with the ability to thrive in a highly complex and ever-changing environment.
• A Technically inclined person will be best suited.
• Ability to lead and work independently, or function in a team as needed.
• Willing to work extended hours.
• Willing to travel.
• Ability to effectively convey information of a highly technical nature to non-technical audiences for example, between Finance and Developers.

Interested?

Please submit your CV through PNET if you are interested in applying for this position and one of our consultants will be in contact with you. Should you not receive correspondence from us within two weeks of your application submission, consider your application unsuccessful.

#J-18808-Ljbffr

Job Responsibilities Provide leadership and mentorship to other team members. Train new team members on the methodologies, tools and test scripts used by the team. Help team members understand existing functionality and new functional requirements and functionality. Investigate and share opportunities to improve testing productivity, processes and procedures with team members. Further the testing best practices already established in line with industry standards. Work with the product owner and development team lead to translate specifications into test plans. Define and implement test methodologies for use in the technology team. Study and adhere to quality assurance (QA) practices of the Technology Department to ensure that new product and software releases meet documentation/signoff requirements as well as stakeholder expectations. Requirements Management Analyse requirements for completeness, correctness and clarity, to drive the testing effort. Perform quality checks on logged requirements. Assist test team with implementing agile boards and sprint planning. Where required, work with the development team to troubleshoot the system to help identify the root cause of bugs. Perform companywide analysis on defects and provide management with proposed solutions. Drive the reduction of system defects via the continual improvement processes. Test Management Conduct per test project reviews to ensure quality of standard with team. Identify constraints that may reduce work output and plan for the rectification of these constraints. Inform relevant stakeholders of constraints that cannot be rectified independently within a reasonable period of time. Identify and rectify any causes of delays/failure to successfully complete testing requirements. Ensure that all test requests are planned and completed in-line with agreed project priorities and against timelines agreed during the planning cycle. Reporting Providing test analysis and reporting. Stakeholder reporting: reporting test progress, results and key metrics to stakeholders at agreed intervals. Monitor system health via defect leakage and motivate for remedial actions. Provide base metrics to measure cost of testing and project risk. User Acceptance Testing Liaise with internal and external development parties for validation testing. Ensure end-user sign-off documents are in place. Desired Experience & Qualification Matric ISTQB – Foundation testing certification is a must. Relevant IT Tertiary Qualification Training on Development and Testing IDE’s. E.g. MS SQL Server, Visual Studio / Code, GIT Specific training on test automation and test automation techniques is a must. 3 – 5 years’ relevant and practical experience with automating software tests. 1 – 2 years leadership / supervisory experience. Experience in software testing including methodologies (agile, functional and non-functional), test planning, test case development, execution, and quality assessment of test cases. Possess a good understanding of Quality Control and Quality Assurance concepts across the SDLC. Demonstrates strong analytical and problem-solving skills and strong attention to detail. Strong understanding of coding principles and how bespoke systems function. Good familiarity with development practices and structures, including Development & Testing tools. Will be part of a dynamic Automation team of self-motivated individuals. Demonstrates cross-functional expertise and be highly adaptive and flexible with the ability to thrive in a highly complex and ever-changing environment. A Technically inclined person will be best suited. Ability to lead and work independently, or function in a team as needed. Willing to work extended hours. Willing to travel. Ability to effectively convey information of a highly technical nature to non-technical audiences for example, between Finance and Developers. Interested? Please submit your CV through PNET if you are interested in applying for this position and one of our consultants will be in contact with you. Should you not receive correspondence from us within two weeks of your application submission, consider your application unsuccessful. #J-18808-Ljbffr

Job Responsibilities Provide leadership and mentorship to other team members. Train new team members on the methodologies, tools and test scripts used by the team. Help team members understand existing functionality and new functional requirements and functionality. Investigate and share opportunities to improve testing productivity, processes and procedures with team members. Further the testing best practices already established in line with industry standards. Work with the product owner and development team lead to translate specifications into test plans. Define and implement test methodologies for use in the technology team. Study and adhere to quality assurance (QA) practices of the Technology Department to ensure that new product and software releases meet documentation/signoff requirements as well as stakeholder expectations. Requirements Management Analyse requirements for completeness, correctness and clarity, to drive the testing effort. Perform quality checks on logged requirements. Assist test team with implementing agile boards and sprint planning. Where required, work with the development team to troubleshoot the system to help identify the root cause of bugs. Perform companywide analysis on defects and provide management with proposed solutions. Drive the reduction of system defects via the continual improvement processes. Test Management Conduct per test project reviews to ensure quality of standard with team. Identify constraints that may reduce work output and plan for the rectification of these constraints. Inform relevant stakeholders of constraints that cannot be rectified independently within a reasonable period of time. Identify and rectify any causes of delays/failure to successfully complete testing requirements. Ensure that all test requests are planned and completed in-line with agreed project priorities and against timelines agreed during the planning cycle. Reporting Providing test analysis and reporting. Stakeholder reporting: reporting test progress, results and key metrics to stakeholders at agreed intervals. Monitor system health via defect leakage and motivate for remedial actions. Provide base metrics to measure cost of testing and project risk. User Acceptance Testing Liaise with internal and external development parties for validation testing. Ensure end-user sign-off documents are in place. Desired Experience & Qualification Matric ISTQB – Foundation testing certification is a must. Relevant IT Tertiary Qualification Training on Development and Testing IDE’s. E.g. MS SQL Server, Visual Studio / Code, GIT Specific training on test automation and test automation techniques is a must. 3 – 5 years’ relevant and practical experience with automating software tests. 1 – 2 years leadership / supervisory experience. Experience in software testing including methodologies (agile, functional and non-functional), test planning, test case development, execution, and quality assessment of test cases. Possess a good understanding of Quality Control and Quality Assurance concepts across the SDLC. Demonstrates strong analytical and problem-solving skills and strong attention to detail. Strong understanding of coding principles and how bespoke systems function. Good familiarity with development practices and structures, including Development & Testing tools. Will be part of a dynamic Automation team of self-motivated individuals. Demonstrates cross-functional expertise and be highly adaptive and flexible with the ability to thrive in a highly complex and ever-changing environment. A Technically inclined person will be best suited. Ability to lead and work independently, or function in a team as needed. Willing to work extended hours. Willing to travel. Ability to effectively convey information of a highly technical nature to non-technical audiences for example, between Finance and Developers. Interested? Please submit your CV through PNET if you are interested in applying for this position and one of our consultants will be in contact with you. Should you not receive correspondence from us within two weeks of your application submission, consider your application unsuccessful. #J-18808-Ljbffr

General Purpose

Provide work direction and supervision to quality assurance and laboratory employees who verify DFA products are produced and distributed to the highest food safety and quality standards. Monitor all stages of quality activities, ensuring employees work in accordance with departmental policies, procedures, and regulatory standards. In conjunction with the quality manager, help build and maintain an effective culture of food safety and quality within the facility. Function as a resource and point of escalation to direct reports. Coach, mentor, and provide performance development opportunities to team members on an ongoing basis.

Job Duties and ResponsibilitIes

• Assist the quality manager in developing, implementing, and maintaining food safety and quality programs at the facility to ensure compliance with regulatory requirements, corporate standards, and customer expectations
• Complete required quality record review such as laboratory documentation, CCP, PC and other documentation
• Write, review, and implement quality assurance procedures
• Recommend modifications or upgrades to testing procedures or equipment. Coordinate procurement of items required for the lab
• Assist the quality manager and partner with operations with pathogen environmental monitoring (PEM) program including oversight of swabbing program, investigation/corrective actions, and mitigation activities
• Provide regular training, instruction, and guidance to employees on matters of food safety, quality, and compliance
• Initiate and drive continuous improvement activities, and partner with all facility functions to resolve persistent challenges while supporting the implementation of new procedures or processes
• Support customer, regulatory and third-party quality and food safety audits
• Investigate, find solutions, and implement remedies to quality issues and customer complaints
• Support and maintain existing certifications (e.g., SQF, Kosher, Halal, Organic)
• Supervise hourly employee’s activities to meet or exceed the standards and specifications established by quality assurance and the organization
• Ensure all process, product, or infrastructure changes are understood by employees in a timely fashion
• Identify and retain highly effective personnel through proper selection, training, and establishing expectations
• Ensure good business communication practices are engaged at all levels to ensure key stakeholders are well informed and can appropriately respond
• Foster a positive and effective work culture with direct reports
• Develop and implement material standards with appropriate control and inspection procedures to improve product quality and reduce rework/downtime
• Maintain close surveillance over inspection/testing procedures and corresponding results to ensure finished product is food safe and meets customer expectations
• Support the analysis of quality data to assess product performance and utilize statistical process control (SPC) tools to identify and react to unfavorable trends
• Complete supervisory activities such as administering employee promotions and transfers; reviewing and editing employee timekeeping; completing performance evaluations; mentoring, training, and coaching employees
• Follow all DFA good manufacturing practices (GMP) and work in a manner consistent with all corporate regulatory, food safety, quality, and sanitation requirements
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required.Other duties may be assigned as required

Education and Experience

• Undergraduate degree in food science, biological sciences, or related curriculum (or equivalent combination of education and experience)
• 2 to 5 years of quality assurance, manufacturing, or related experience, preferably in a food, beverage, or similar facility
• Demonstrated leadership attributes or team leadership experience; supervisor experience preferred
• Certification and/or License – PCQI, HACCP, SQF Practitioner certifications preferred; may be required during course of employment

Knowledge, Skills, and Abilities

• Knowledge of both laboratory and plant current good manufacturing practices (cGMPs)
• Knowledge of Microsoft Office Suite and company computer systems
• Knowledge of principles and practices of supervision, training, and personnel management
• Skill in leadership and coaching
• Able to complete basic arithmetic as needed
• Able to communicate clearly and effectively, both verbally and in writing
• Able to work in collaboration effectively and foster good teamwork
• Able to take appropriate steps to find solutions to problems
• Able to present options and ideas to current processes or procedures
• Able to handle challenging or conflict situations with tact and professionalism
• Able to respond courteously and efficiently to inquiries, complaints, and requests
• Able to interpret and apply company policies
• Able to adapt and manage to change effectively
• Able to take initiative in performing job and seek increased responsibilities
• Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans

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Direct message the job poster from Network Recruitment

Hiring CA(SA)'s, CISA, CISM and CIA talent in the Assurance, Audit and Consulting space

We are seeking a Quality Assurance Officer to join our clients team and ensure that our operations consistently meet the highest standards of compliance, accuracy, and performance.

As a Quality Assurance Officer, you will be responsible for the following:

• Ensure that the organisation complies with all statutory, legal, and regulatory requirements.
• Oversee internal quality management systems, policies, and procedures.
• Conduct audits, inspections, and risk assessments to identify areas of improvement.
• Monitor corrective and preventive actions, ensuring follow-ups and closure.
• Manage quality records, documentation, and reporting in line with standards.
• Assist with staff training and awareness initiatives to embed a culture of quality.
• Liaise with regulatory bodies, certification authorities, and internal stakeholders.
• Support continuous improvement projects within the organisation.

What Do You Need?:

• Relevant qualification in Quality Assurance, Quality Management, or a related field.
• Minimum 3–5 years proven experience in a quality-related role.
• Strong knowledge of ISO standards, regulatory frameworks, and compliance requirements.
• Experience in conducting audits, preparing reports, and implementing corrective actions.
• Strong interpersonal skills, with the ability to engage at all levels of the organisation.
• High attention to detail, analytical mindset, and excellent problem-solving skills.

APPLY NOW!

If you are interested in this opportunity, please apply directly. For more vacancies, please visit

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information contact:

Talent Specialist in Finance and Supply Chain

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Quality Assurance and Supply Chain
• Industries Manufacturing

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Key Responsibilities

• Evaluate recorded calls and written correspondence to assess adherence to scripts, procedures, and compliance standards
• Monitor claims and underwriting processes for quality and regulatory compliance
• Identify and report gaps in service delivery, fraud risks, policy adherence, and regulatory non-compliance
• Conduct regular internal audits and quality checks in line with FAIS, TCF, and POPIA legislation
• Provide feedback and coaching to staff based on quality monitoring results
• Compile and present monthly QA reports to management, highlighting trends, risks, and areas for improvement
• Collaborate with Training, Legal, and Compliance teams to update SOPs and ensure alignment with industry best practices
• Participate in root cause analysis for recurring quality or compliance issues
• Assist in developing and maintaining a Quality Management System (QMS) aligned with ISO or local standards

Qualifications

• Matric
• National Diploma or Degree in Business Administration, Insurance, Quality Management, or a related field
• FAIS Regulatory Exam (RE5)
• Quality assurance or auditing certifications (beneficial)

Experience and Skills Required

• Minimum of 1 year of experience in a quality assurance or compliance monitoring role within an insurance environment
• Strong understanding of South African insurance regulations and policyholder protection rules
• Experience in claims processing or customer service within the motor and/or home insurance sectors (preferred)
• Excellent analytical and observational skills
• Strong written and verbal communication and feedback skills
• Proficient in MS Office, CRM systems, and QA tools
• High attention to detail with a strong sense of ethics and confidentiality
• Ability to work independently and collaboratively as part of a team

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