219 Temporary Qa jobs in South Africa

• Provide guidance, support, and mentorship to junior QA team members.
• Assist the Core UAT Testing Team in executing User Acceptance Testing.
• Troubleshoot production issues to identify and resolve defects.
• Analyse business requirements and system specifications to ensure clarity and accuracy.
• Set up and maintain test environments in collaboration with DevOps.
• Review, analyse, and enhance system specifications.
• Ensure all software development outputs align with scope-agreed business expectations.
• Write and execute SQL queries to support testing processes.
• Log and document defects using appropriate tools.
• Develop test packs, procedures, and automation test scripts.
• Execute and review automated test results, providing feedback to stakeholders.
• Conduct system analysis and testing for system changes, enhancements, and new releases.

• Degree/Diploma in Computer Science, Information Systems, Engineering, or related field.
• 4+ years system testing experience with SQL.
• Knowledge of software testing methods and lifecycle.
• Experience with test analysis, planning, execution, and automation.
• Salesforce experience/certification advantageous.
• Strong problem-solving, attention to detail, teamwork, and communication skills.

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Job Purpose

Responsible for performing administrative tasks associated with all QA Department activities.

Key Job Outputs

• Typing and formatting of Standard Operating Procedures, Manufacturing documents, Packaging documents, QA Packaged Product Inspection Reports and all other QA related documentation.
• Printing of master documentation and circulating for approval.
• Scanning of approved master documentation into the Master Scanned Document folder on the QA drive.
• Maintaining the Master Scanned Document folder on the QA drive with the latest document versions.
• Archiving of superseded document versions in their respective superseded folders on the QA drive.
• Archiving of all master documents.
• Maintaining master and department SOP files.
• Updating all QMS registers and maintaining files.
• Maintaining of the QA Department documentation system.
• Self-inspection findings follow-up and updates on the QA drive.
• Sample Inspection for APQR's.
• Post Imports sample inspection and maintenance of Post Imports registers.
• Document review
• Customer complaints
• Projects
• Assisting with issuing of Manufacturing documents, Packaging documents and Attachments.
• Assisting with any other QA related activities.

• Adherence to all QA standards.

• Matric

• Post Matric qualification will be an advantage
• Computer Literacy-MS Office (proficient in Excel, Word and PowerPoint)
• General administration experience
• cGMP skills
• 3 years' experience in Pharmaceutical environment
• Basic QA and pharmaceutical knowledge

Closing Date: 23 September 2025

*Job Classification *
QA Lead

Closing date - 8th September 2025

Job Family
Informaton Technology

Career Stream
IT Operations

Leadership Pipeline
Manager of Others

Job Purpose
To Lead Quality Engineering in squads in accordance with the agreed Test Engineering & Quality practices. Ensure alignment across stakeholders to optimise the testing efficiencies across the Product delivery stack. Ensure team effectiveness and healthy team dynamics.

*Job Responsibilities *

• Liaise with Stakeholders across Group Technology to build a network that will align to nWoW
• Ensure stable solutions to stakeholders by delivering automated testing solutions and quality practices within agreed time lines and within agreed risk parameters
• Provide advice to clients on quality practices
• Build and foster deep relationship with Peers, Subject Matter Experts, Developers, Product Owner and other Stakeholders though honest communication which align to the Nedbank Values
• Build a deep understanding of the domain in order to contribute to the ongoing value proposition
• Work closely with Quality Assurance Leads, Practise Leads, Developers, Architects, Product Owner and other Stakeholders to meet the expectations of our clients
• Participate in the overall PI planning and the squad deliverables including capacity estimation and interdependencies
• Obtain and review relevant artefacts from stakeholders (eg: technical landscape, architecture design, technology roadmaps)
• Create the Test Strategy, approach or plan and ensure alignment to the squad objectives
• Contribute to the systematic breakdown of the business needs into manageable feature(s), stories and epics that can be delivered
• Ensure all committed user stories and acceptance criteria are tested for the specific release ensuring quality is not compromised
• Participate in the backlog grooming and in the sprint planning
• Participate in the daily stand-up where necessary, manage the issues raised by the Software Quality & Test Engineers and raise relevant associated risks
• Encourage the Software Quality & Test Engineers to collaborate across squads to ensure efficient implementation of deliverables and ensure automation governance is adhered to by all
• Perform pull requests and ensure all feature branches are committed to Master
• Review that the test automation solution meets the architectural and development standards that are re-usable and scalable
• Challenging the business and technology solutions in alignment with client value proposition
• Ensure integration into and continuous test automation execution on DevOps pipelines
• Work with the Enterprise Quality Assurance Practise Lead on the metrics and reporting to communicate quality engineering practices
• Ensure the defect management process is adhered to by the Software Quality & Test Engineers
• Ensure artefacts are easy obtainable by storing all relevant artefacts in the repository
• Participate in the retrospective reviews and seek efficiencies which will ensure quicker delivery with high quality to our client(s)
• Encourage Peer reviews of the QA artefacts
• Understand and manage own demand based on expected timelines articulated by the line-management and project expectations

*Job Responsibilities Continue *

• Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system
• Seek ongoing improvements in technical capabilities
• Ensure alignment of solution with emerging technologies and impact on Nedbank technologies
• Mentor the Engineers within the team to improve their technical capabilities
• Provide input into the documentation of standards & quality practices for Quality engineering for the organisation's current and future technological architecture
• Provide input into performance management of team members (e.g. performance contracts, development plans, poor performance and improvement plans, and review)
• Ensure the team dynamics are healthy (coaching and mentoring, assist with decision making, encourage self-organisation and assist with prioritisation)
• Support the achievement of the business strategy, objectives and values
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations
• Seek opportunities to improve business processes, models and systems though agile thinking

Essential Qualifications - NQF Level

• Professional Qualifications/Honour's Degree

Preferred Qualification
BSc IT or BComm IT or similar

Preferred Certifications
ISTQB Agile Foundation. ISTQB Advanced certification (preferred). Bootcamp training in Agile & DevOps.

Minimum Experience Level
Total number of years of experience:7 - 10 years

Management experience as part of the above years:1 - 2 years

Type of experience:Experience in Agile delivery and exposure to Test Driven Development, Behaviour Driven Development in a continuous delivery model. Test analysis & design experience. 4 years Test automation experience. 1-3 years Development experience. Ability to understand and interpret logical solution architecture. Understanding & implementation of DevOps pipelines & tools.

*Technical / Professional Knowledge *

• Ability to understand and interpret logical solution architecture
• Use of testing tools and frameworks (E.g. Selenium, Appium, RestAssured, Karate, Jira, JMeter)
• Experience of implementing QA solutions within a continuous integration and continuous delivery pipeline
• Object-orientated Programming (OOP)
• Development languages; C#, Java
• Mobile Test Automation
• Soap and RESTFUL services
• Service virtualisation & Data virtualisation
• Vulnerability testing
• Performance and load testing

Behavioural Competencies

• Adaptability
• Decision Making
• Emotional Intelligence Essentials
• Technical/Professional Knowledge and Skills
• Influencing
• Quality Orientation
• Planning and Organizing
• High-Impact Communication

Please contact the Nedbank Recruiting Team

We are looking for a
Quality Assurance Supervisor
to lead and coordinate all
food safety and quality assurance activities
at our manufacturing site. The successful candidate will ensure compliance with internal standards, customer requirements, and
FSSC 22000
food safety systems — driving continuous improvement and maintaining product integrity across all operations.

This role suits a motivated individual with a strong FMCG background, technical know-how, and leadership ability to manage both direct and indirect QA staff.

Key Responsibilities

• Supervise and monitor all QA and Food Safety activities across the site.
• Coordinate and maintain the
  FSSC 22000
  and
  HACCP
  systems.
• Act as the
  Food Safety Team Coordinator
  , ensuring effective validation and verification of systems.
• Participate in
  external audits
  (certification bodies and customer audits).
• Coordinate
  mock recalls, traceability exercises
  , and
  management reviews
  .
• Lead the
  internal GMP audit program
  and ensure audit findings are actioned.
• Oversee
  supplier quality assurance
  , ensuring compliance and performance monitoring.
• Investigate
  non-conformances (NCRs)
  , conduct
  root cause analyses
  , and implement corrective actions.
• Handle
  consumer complaints
  , concessions, and CARs efficiently.
• Support testing and data interpretation, recommending product release decisions.
• Compile and present
  QA performance reports and trend analyses
  .
• Supervise and develop the
  QA and Housekeeping teams
  through coaching and training.
• Drive
  continuous improvement
  and ensure compliance with
  Halal, Kosher
  , and other certification standards.

Minimum Qualifications

Diploma or Degree in:

• Food Technology
  ,
  Biotechnology
  ,
  Food & Nutrition
  , or
  Analytical Chemistry

Additional certifications in
FSSC 22000
,
HACCP
, or
ISO 9001
are advantageous.

Experience Required

• 3 years
  relevant experience in the
  FMCG manufacturing sector
  (food or beverage preferred).
• Proven ability to
  manage, maintain, and deliver
  on customer quality and compliance requirements.
• Hands-on experience with
  GMPs, quality control, and food safety audits
  .

Up to ZAR 600k
salary on a full time, permanent employment contract

Fully remote working anywhere in South Africa

33 Days Paid Leave and Benefits

Exciting high growth product, relied on by leading global sports brands

Working with the latest hardware, tech stack and tools

ABOUT US

Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue.

Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.

We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit

RESPONSIBILITIES

What can you expect?

• Perform manual testing for mobile apps (iOS & Android), plus Web and API testing
• Design, execute, and maintain test cases and test plans for mobile applications
• Identify, investigate, document, and track bugs – with clear reproducible steps
• Collaborate with developers and product managers to ensure high-quality releases
• Spot issues others might miss and dig deep to find root causes
• Developing and maintaining test automation for web, mobile and API
• Contribute to QA tooling and process improvements to keep pace with rapid delivery

Eventually, we'd like you to:

• Share QA best practices and mentor other team members
• Work with developers to improve CI processes
• Expand your automation work across mobile, web, and API testing

QUALIFICATIONS

What's important to us:

• Around 3 years' experience
• Solid understanding of mobile testing methodologies and best practices
• Hands-on experience testing iOS and Android apps on various devices, OS versions, and screen sizes
• Familiarity with mobile debugging tools (e.g., Android Studio, Xcode, Charles Proxy, Proxyman, ADB commands)
• Strong API testing skills with tools like Postman and knowledge of REST and HTTP.
• Experience with test management tools (e.g., TestRail)
• Experience with mobile test automation (e.g., Maestro, Appium, XCTest, Espresso or similar frameworks) and JavaScript Test Frameworks (e.g., Playwright, Cypress)
• Excellent communication skills and the ability to work closely with developers and product teams
• Analytical mindset with strong attention to detail and ability to prioritize effectively
• Proactive, curious, and self-sufficient in solving testing challenges
• Strong interest in the latest mobile trends and techs

What's nice to have:

• An ISEB or ISTQB certification
• Coding proficiency in one or more languages, preferably JavaScript
• Source code control and build tools, solid understanding of software design patterns
• A degree in IT, Electronics, Computing, Physics or related discipline
• An active GitHub profile with involvement in open source projects
• Experience with Web automation tools (Cypress or any JS automation framework) is a big plus
• Experience with cloud hosting and CI platforms, preferably Azure DevOps
• Experience with integration of automated testing into CI/CD setup (GitHub Actions)

RECRUITMENT PROCESS

First
– you will be asked to complete an online video, which will involve answering a mixture of questions.

Next
– you'll be invited to a technical interview with Latif, QA Team Lead and a member of our QA team, where we'll share more details about the role and answer any questions you may have.

If we think there's a fit, we'll invite you to complete a short technical test so you can show us what you're capable of doing (you'll be compensated for it).

Finally
– we'll then invite you to meet Dave, CTO, Filip, Head of Mobile, and Latif, so you can present your task to us – explaining your technical choices and how you went about building it. We'll also ask you some final questions.

And that's it

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

You will join our expanding QA team, helping validate that the product we're building is correct, and works well for our customers. We're looking for people who have experience working in quality assurance in a fast-paced Scrum environment, think outside the box and are natural team players. Working with teams in the UK, South Africa and Poland you will be responsible for ensuring the delivery of high-quality tested software for our core applications.

• Proven work experience in software quality assurance.
• Strong knowledge of software QA methodologies, tools and processes.
• Experience in creating and executing clear, concise, comprehensive test plans and test cases.
• Good technical skills to understand and analyse defects.
• Strong knowledge of the Software development lifecycle.
• Good analytical skills.
• Experience of testing in a modern software process such as Agile.
• Excellent communication skills, both verbal and written.
• Solid understanding of the development lifecycle.
• Ability to focus on and solve problems, but with a willingness to ask for help when needed.

Desirable Skills:

• Hands on experience with automated testing tools especially Robot Framework utilising a keyword driven framework, Selenium and Postman.
• Experience working on SaaS platforms.
• Exposure to eCommerce platforms, particularly Shopify or Bigcommerce, with an understanding of their workflows and integrations.
• Familiarity with CRM platforms such as Salesforce and Microsoft Dynamics
• Previous experience working with Azure Devops.
• ISTQB foundation certified (or equivalent).
• Good experience with SQL.
• Experience with browser devtools.
• Strong API testing experience.

"Working in the QA team at Dotdigital is an exciting opportunity because it encourages you to think outside the box and there is so much variety in the kinds of things you get to test because the system is big and complex At the end of the day you have the satisfaction of knowing your work has made the end product better.

Collaborating with supportive and helpful colleagues creates a positive work environment that enables you to be yourself and continuously strive for improvement."

• 15min Screening Call with Team Talent
• 1st stage interview with QA leads
• Final stage interview with QA Manager & Software Development Manager

Some of Our Global Benefits

• Parental leave
• Medical benefits
• Paid sick leave
• Dotdigital day
• Share reward
• Wellbeing reward
• Wellbeing Days
• Loyalty reward

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.

Purpose of the Role:

As a Quality Assurance Agent, your mission is to protect and elevate every customer experience, ensuring every interaction reflects the care, trust, and excellence we promise. You will be the guardian of our standards, the coach who helps agents shine, and the voice that champions both our customers and our people. By listening deeply, noticing the little things, and guiding others with empathy and precision, you will help us turn good service into unforgettable service.

Role Summary

The QA Agent is responsible for monitoring and evaluating calls, providing constructive feedback, and ensuring compliance with regulatory and company standards.

This role requires exceptional listening skills, sharp analytical ability, and a balance of objectivity with empathy. You will be expected to identify areas for improvement, recognise excellence when you hear it, and coach agents to consistently deliver outstanding service.

Success in this role means becoming both the guardian of our quality standards and a trusted partner in agent development, ensuring that every customer is left with an experience they can trust and remember.

Benefits:

• A role where you directly impact customer satisfaction and company reputation.
• A collaborative, supportive team culture that values integrity and excellence.
• Opportunities to grow within a fast-paced, performance-driven environment.
• Ongoing training, tools, and development to keep you at the top of your game.

Key Responsibilities

• Evaluating calls to ensure compliance with company standards and providing constructive feedback to agents to improve performance.
• Identifying and correcting errors across multiple assessments, ensuring high-quality standards are consistently met.
• Documenting and reporting on the quality of service, products, and customer interactions, and escalating any issues that need attention.
• Developing and implementing standards for assessing call quality and customer service to drive continuous improvement.
• Providing coaching and training support to agents by identifying performance gaps and helping them improve.
• Monitoring trends in customer interactions, providing insights into areas of improvement, and recommending actionable solutions.
• Collaborating with team leaders to address performance issues and implement corrective actions where necessary.
• Ensuring adherence to compliance, legal, and regulatory requirements during all assessments.
• Generating reports and analysis on individual and team performance, highlighting successes and areas for growth.
• Acting as a subject matter expert on call quality and best practices, sharing knowledge and providing guidance to the team.
• Continuously reviewing and updating assessment criteria to ensure they reflect current business and customer needs.
• Assisting in the implementation of new systems and tools to improve the call centre's overall performance.
• Tracking agent development and progress over time, ensuring that individual and team goals are being met.
• Maintaining a positive and supportive environment, where agents are encouraged to improve and reach their full potential.

Required Skills:

• Strong attention to detail with the ability to spot inconsistencies
• Strong customer service mindset and a dedication to delivering top-notch client experiences
• Exceptional listening and analytical skills to assess and improve interactions
• Effective time management and multitasking abilities
• Calm, objective, and fair under pressure.
• Excellent verbal and written communication skills.
• Organised, disciplined, and process-driven.
• Emotionally mature with a coaching-oriented mindset.
• Resilient and adaptable to change.
• Team player who contributes positively to company culture.
• Energetic, self-driven, and target-oriented with a proactive approach
• A team player who promotes a positive work culture and company values
• Good judgment, decisiveness, and accountability

Experience and Role requirements:

• 3–5 years' proven experience in a Quality Assurance role within a call centre environment, with a track record of driving measurable improvement in service delivery.
• Proficiency in Microsoft Office (Intermediate Word, Basic Excel)
• Bilingual fluency (essential) to ensure clear, effective communication across our diverse customer base.
• Reliable transportation (must be available for late shifts and alternate Saturdays)

Qualifications:

• Matric (Grade 12).
• Clear criminal and credit record.
• FAIS accreditation / RE5 advantageous.

*Job Classification *
Req:

Closing date: 21 October 2025

Job Family
Informaton Technology

Career Stream
IT Operations

Leadership Pipeline
Manager of Others

Job Purpose
To Lead Quality Engineering in squads in accordance with the agreed Test Engineering & Quality practices. Ensure alignment across stakeholders to optimise the testing efficiencies across the Product delivery stack. Ensure team effectiveness and healthy team dynamics.

*Job Responsibilities *

• Liaise with Stakeholders across Group Technology to build a network that will align to nWoW
• Ensure stable solutions to stakeholders by delivering automated testing solutions and quality practices within agreed time lines and within agreed risk parameters
• Provide advice to clients on quality practices
• Build and foster deep relationship with Peers, Subject Matter Experts, Developers, Product Owner and other Stakeholders though honest communication which align to the Nedbank Values
• Build a deep understanding of the domain in order to contribute to the ongoing value proposition
• Work closely with Quality Assurance Leads, Practise Leads, Developers, Architects, Product Owner and other Stakeholders to meet the expectations of our clients
• Participate in the overall PI planning and the squad deliverables including capacity estimation and interdependencies
• Obtain and review relevant artefacts from stakeholders (eg: technical landscape, architecture design, technology roadmaps)
• Create the Test Strategy, approach or plan and ensure alignment to the squad objectives
• Contribute to the systematic breakdown of the business needs into manageable feature(s), stories and epics that can be delivered
• Ensure all committed user stories and acceptance criteria are tested for the specific release ensuring quality is not compromised
• Participate in the backlog grooming and in the sprint planning
• Participate in the daily stand-up where necessary, manage the issues raised by the Software Quality & Test Engineers and raise relevant associated risks
• Encourage the Software Quality & Test Engineers to collaborate across squads to ensure efficient implementation of deliverables and ensure automation governance is adhered to by all
• Perform pull requests and ensure all feature branches are committed to Master
• Review that the test automation solution meets the architectural and development standards that are re-usable and scalable
• Challenging the business and technology solutions in alignment with client value proposition
• Ensure integration into and continuous test automation execution on DevOps pipelines
• Work with the Enterprise Quality Assurance Practise Lead on the metrics and reporting to communicate quality engineering practices
• Ensure the defect management process is adhered to by the Software Quality & Test Engineers
• Ensure artefacts are easy obtainable by storing all relevant artefacts in the repository
• Participate in the retrospective reviews and seek efficiencies which will ensure quicker delivery with high quality to our client(s)
• Encourage Peer reviews of the QA artefacts
• Understand and manage own demand based on expected timelines articulated by the line-management and project expectations

*Job Responsibilities Continue *

• Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system
• Seek ongoing improvements in technical capabilities
• Ensure alignment of solution with emerging technologies and impact on Nedbank technologies
• Mentor the Engineers within the team to improve their technical capabilities
• Provide input into the documentation of standards & quality practices for Quality engineering for the organisation's current and future technological architecture
• Provide input into performance management of team members (e.g. performance contracts, development plans, poor performance and improvement plans, and review)
• Ensure the team dynamics are healthy (coaching and mentoring, assist with decision making, encourage self-organisation and assist with prioritisation)
• Support the achievement of the business strategy, objectives and values
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations
• Seek opportunities to improve business processes, models and systems though agile thinking

Essential Qualifications - NQF Level

• Professional Qualifications/Honour's Degree

Preferred Qualification
BSc IT or BComm IT or similar

Preferred Certifications
ISTQB Agile Foundation. ISTQB Advanced certification (preferred). Bootcamp training in Agile & DevOps.

Minimum Experience Level
Total number of years of experience:7 - 10 years

Management experience as part of the above years:1 - 2 years

Type of experience:Experience in Agile delivery and exposure to Test Driven Development, Behaviour Driven Development in a continuous delivery model. Test analysis & design experience. 4 years Test automation experience. 1-3 years Development experience. Ability to understand and interpret logical solution architecture. Understanding & implementation of DevOps pipelines & tools.

*Technical / Professional Knowledge *

• Ability to understand and interpret logical solution architecture
• Use of testing tools and frameworks (E.g. Selenium, Appium, RestAssured, Karate, Jira, JMeter)
• Experience of implementing QA solutions within a continuous integration and continuous delivery pipeline
• Object-orientated Programming (OOP)
• Development languages; C#, Java
• Mobile Test Automation
• Soap and RESTFUL services
• Service virtualisation & Data virtualisation
• Vulnerability testing
• Performance and load testing

Behavioural Competencies

• Adaptability
• Decision Making
• Emotional Intelligence Essentials
• Technical/Professional Knowledge and Skills
• Influencing
• Quality Orientation
• Planning and Organizing
• High-Impact Communication

Please contact the Nedbank Recruiting Team

Company Description

We suggest you enter details here.

Role Description

This is a contract, hybrid role for a QA Analyst located in the Johannesburg Metropolitan Area with some work-from-home flexibility. The QA Analyst will be responsible for daily tasks such as creating and executing test cases, performing manual testing, and ensuring quality assurance and control throughout the development process. The analyst will work closely with development teams to identify and address issues, and ensure that products meet specific quality standards.

Qualifications

• Strong Analytical Skills
• Experience in Quality Assurance and Quality Control
• Proficiency in Manual Testing
• Ability to create and execute Test Cases
• Effective communication and collaboration skills
• Detail-oriented with strong problem-solving abilities
• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience