370 Teller Job jobs in South Africa

Job Description

To provide excellent service by processing client transactions in a quick correct and efficient manner according to specified procedures

• Achievenet profit growth for business
• Manage average Rand value of differences to minimise losses to the business
• Manage the Service Quality of the Branch through the Branch's Service Quality Balanced Scorecard
• Manage the migration of accounts from transactional to Self Service
• Compliance with procedures and processes contained in the Golden Rules.
• Manage the efficiencies for tellers through Number of differences, average number of transactions
• Manage own development to increase own competencies
• Connect with our customers by living up to our brand promise of how can we help you?, at all times. Treat customers as you would want to be treated
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
• Conduct myself in an ethical manner at all times
• Take ownership of solving our customers problems or queries as efficiently and quickly as possible
• Adhere to the TCF (Treating Customers fairly) principles in all that you do
• Manage the growth of active customer Account Base to increase client base through leads
• Contribute to the increase of the Customer Engagement Score of Branch
• Use opportunities identified to increase market share
• Ensure activities support cost containment and reduction
• Manage actual Rand value of shortages to minimise losses to the business Volume and Value
• Cash Migration measure the total in branch migratable cash transactions
• Optimize every customer interaction to migrate or convert customer to eChannel's and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience
• Improve Identification process and procedures within area of responsibility
• Improve compliance to process and procedures within area of responsibility
• Demonstrates behaviour in support of the organizational values
• Takes accountability for own performance, personal and career development
• Contribute to the overall effectiveness and success of the team
• Maintain an ability to adapt to ever changing business and customer needs
• Achievement of an acceptable tracked efficiency as measured by the teams eRatio
• Improve knowledge and competencies by completing role specific training

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

17/10/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

FCS

Reporting to the Branch Manager

The above position is vacant at our PE Branch. The overall purpose of this position is to count and verify the client's money.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years' cashier experience or similar role
• Able to work under pressure

Job Specification:

• Ensure that cash processing procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Operating money counting machines
• Packing ATM's

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
• Possess numeric skills

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Reporting to the Counting House Manager

The above position is vacant at our Worcester Branch. The overall purpose of this position is to count and verify the client's money.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years' cashier experience or similar role
• Able to work under pressure

Job Specification:

• Ensure that cash processing procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Operating money counting machines
• Packing ATM's

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
• Possess numeric skills

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Description
Job Description
Northwest tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business. The floating teller position also supports the operational needs of the bank by traveling to various locations and working a varied, flexible schedule.

Essential Functions

• Have open availability to work a flexible schedule that varies weekly, sometimes daily, based on the needs of the Bank
• Travel to Bank locations within a specified geographic region, potentially mid-shift with little notice
• Must have access to reliable transportation to facilitate working in multiple locations
• Reliable attendance is required
• Achieve financial wellness activity goals, such as identifying referral opportunities
• Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services.
• Actively engage with and greet customers and take ownership to resolve any customer issues or concerns
• Balance teller drawer daily and participate in dual control balancing of vault, ATM, and any other device, as needed
• Assigned an elevated drawer limit, check signing authority, supervisor authority in teller system, as needed
• Deliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience – both in person, over the phone, and through email communications.
• Exceptional delivery of our 5 Culture Promises
• Complete educational training as assigned and self-educate using bank designed programs and applications
• Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings
• Knowledge and adherence to all security and dual control processes
• Responsible to participate in branch opening and closing tasks as needed
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
• Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed
• Work evening hours and weekends as scheduled, assigned, or necessary

Knowledge, Skills, And Abilities

• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
• Knowledge of computers and the Teller System

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High School Diploma or equivalent preferred

Work Experience

• Customer service experience preferred
• Cash handling experience preferred
• Banking and/or retail experience preferred

Northwest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions requests all interested parties to register their details for Teller opportunities, based at our Nelspruit branch.

Main Responsibilities

• To effectively manage the distribution of all cash bags and containers. To effectively count, balance, pack and reconcile the customers' cash.

Manage the receiving of all bags and containers

• Distribute the bags/Containers to different areas
• Ensure all receipting is done
• Ensure that all work received daily is processed and cleared on the system
• Check that the information on the bags are correct
• Adhere to all policies and procedures

Execute day to day operations

• Responsible for the secure, timely and accurate processing of customer deposits
• Assist in preparation of customer coin and cash orders
• Assist with other relevant duties and responsibilities that management may require from time to time
• Responsible to operate a variety of high speed equipment
• Track deposits into internal systems
• Proactively identify customer cash differences, report to Supervisor to correct and prevent any customer impact.
• Required to cross-train in multiple processes in order to support all Cash Processing services

Sorting of Cash/Coin

• Verifying bulk money
• Verify inbound or outbound coin and cash from corresponding banks, and customers
• Accurately balance transaction totals
• Balance the bulk total/funds

Training & Health and Safety

• Complete all related compliance training
• Attend and successfully complete all role specific training
• Adhere to procedures relating to the counting, packing, balancing, reconciliation and sorting of cash/coin
• Maintain a position of trust and responsibility
• Participate in safety forums created by company f
• Report all safety incidents to the relevant people
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Wear protective clothing all the time

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions is recruiting
7 ATM Device Monitoring Agents
based at our operations in Centurion, reporting to the National ATM Manager.

About The Role
Reporting to the National ATM Manager, you will coordinate the logistics with the G4S Clearing Team or Custodians of devices that are non-operational and establish estimated time of arrival (ETA), for each down device

Your Key Responsibilities Will Include
Effective coordination of Logistics

• Inform the Agent that is on duty for the day of the non-operational devices after establishing the estimated time of arriva from the G4S Clearing Team or Custodian
• The Agent thereafter creates a schedule for the G4S Clearing Team or Custodian that has been allocated to attend to the down device, (this access is created to that G4S field staff member smart lock key, to access the ATM Cubicle and ATM Safe).
• On arrival at the device the G4S Clearing Team or Custodian will try to resolve the issue as normal First Line Maintenance (FLM)
• If the fault cannot be resolved as First Line Maintenance (FLM), then the G4S Clearing Team or Custodian will inform The Agent on duty
• The respective vendor (Altron, Bytes or Diebold) as a Second Line Maintenance (SLM), will allocate a technician to attend
• When the technician ETA has been established, the Agent will allocate to G4S Clearing Team or Custodian to attend the call

Effective allocation of calls

• Assign Preventative Maintenance calls - as per Client roster
• Assign Deep Cleaning Calls as per G4S Custodian and Clearing Team field information
• Assign Network calls after engaging with the Clients Network Team
• Assign Maintenance calls i.e. for cubicle globes, etc to be changed or replaced
• Assign Project/s Calls i.e. software upgrades or device upgrades

Health and Safety

• Embrace a culture of "Safety First"
• Adhere to company Health and Safety Procedures and not only isolated to vehicle safety
• Do not expose self, vehicle, assets and crew to any risks
• Do not expose any member of the public or customers at risk
• Participate in safety forums at the branch level
• Reporting of all safety incidents to the Control Room
• Attend safety education and refresher programmes
• Wear protective clothing (bulletproof vests) at ALL times in the performance of one's duties (this includes any Secure environment)
• Wear protective clothing at ALL times
• To obey any reasonable instruction/duties issued by branch management

Qualification And Experience Requirements

• Grade 12
• Minimum of 2 years ATM Field experience
• Demonstrated understanding of ATM Custodian and ATM Clearing Team Duties
• Ability to deal with Pressure/Time Management
• Effective Problem Solving and Decision Making abilities
• Customer Centric

If you're ready to take on this important role and contribute to a leading cash management solutions provider, apply today

MAIN FUNCTIONS OF THE JOB

Teller Processing and Administration

• Cash deposits and withdrawals
• EFT and internal transfers
• Closure of accounts
• Reversal of fees
• Ensures daily processed work balances at the end of the working day
• Ensures that all security procedures are adhered to minimize or mitigate risk
• Updating of Stats on Sharepoint
• Reporting of suspicious transactions
• Scanning of documentation deposits, withdrawals, etc and uploading of teller recons
• Capturing of EFTs
• Capturing profit instructions, debit orders, etc
  
  Forex Processing
• Processing of Forex orders as placed by customers either telephonically via Customer Services or walk-ins
• Obtains all the necessary documentation including FICA to process the deal.
• Confirms appointments and the booking of rates for customers
• Provides client with banking details and amount required for the deal
• Processes the deal on iMal and GTS
• Attend to all administrative requirements once the deal has been finalized.
• Ensure compliance with regulations and policies and procedures
• Ensures that deals comply with S A Reserve Bank and the Bank's requirements as per policy and procedure
• Identifies and reports any suspicious transactions
  
  Enquiries Administration
• Assists clients with completion of deposit and withdrawal slips
• Attends to withdrawals, transfers and early withdrawal requests for walk in clients
• Provides statements and IT3Bs as and when requested and charges client accordingly
• Obtains relevant Fica documents from clients and updates on iMal accordingly
• Assists client with updating of personal information
• Attends to any queries in relation to all the bank's products as well as client queries
• Extract Transactional Banking reports and complies report
• Issues replacement debit cards to clients
• Refers clients to respective consultants depending on the nature of the client request
• Handles customer complaints and directs to the relevant departments
• Management of security items
• Ensures the Banking Hall is always neat & presentable
• Assists clients with registering for Mobile App and any related queries
• Assists with any back-office functions on an ad-hoc basis- projects and tasks

Customer Service

• Participates in cross selling of the Banks products at all given opportunities
• Provides an efficient and professional service to clients
• Ensures that clients queries are attended to professionally and timeously
• Attends to queries and requests received via email

Compliance

• Ensures that all functions are carried out in accordance with the Banks procedures and compliance regulations
• Ensure identification and verification of the client for all transactions

QUALIFICATIONS

• Grade 12
• Appropriate Banking qualification would be an advantage

PREFERREDEXPERIENCE

A minimum of 1-2 years General Admin or Banking experience.

KNOWLEDGE

• Banking processes
• MS Office

NOTE
- Due to this being considered a critical position at the Bank, notice of termination of employment is three (3) months.

Albaraka Bank is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference

CORE PURPOSE OF THE JOB

The purpose of the role is to attend to teller and enquiries functions as well as Forex as and when required, accurately and in keeping with the Bank’s policies and procedures and regulatory requirements. To provide excellent customer service to all Customers.

MAIN FUNCTIONS OF THE JOB

Teller Processing

• Manage cash deposits and withdrawals.


• Process EFT and internal transfers.


• Handle account closures and intersystem transfers.


• Manage unpaid debit orders and reversal of fees.


• Conduct forex transactions, including deposits, withdrawals, and transfers.


• Ensure end-of-day work processed balances.


• Verify and authorize deposit and withdrawal slips according to bank policies.


• Count and verify physical cash, identify counterfeit/stained banknotes.


• Stamp, date, and initial transaction slips.


• Maintain zero teller differences in surpluses and shortages.

Teller Administration

• Maintain and manage daily petty cash.


• Scan and upload documentation on Docuware and Sharepoint.


• Report suspicious transactions.


• Capture EFTs on Corporate Plus.


• Maintain standing profit instructions and debit orders.


• Organize and sort daily reconciliation.


• Update teller statistics and treasury limits on Sharepoint.


• Complete and balance treasury reports and ATM journals.


• Manage account closures, payment requisitions, and special conditions.

Forex

• Ensure all required documentation is completed for forex deals.


• Process foreign exchange transactions and balance foreign currency at the end of the day.


• Adhere to Exchange Control Rulings and report suspicious transactions.


• Manage client communications regarding forex.

Enquiries Administration

• Provide statements, assist with deposit/withdrawal slips, and general client queries.


• Handle transactional banking services, including card replacements, PIN changes, and internet banking support.


• Assist with online statement registration and deceased client accounts.


• Manage client information updates, including FICA and personal information.


• Support clients with mobile app registrations and queries.


• Prepare various client letters and maintain the visitor's register.


• Printing of daily TB reports.

Customer Service

• Deliver professional and efficient client service.


• Participate in cross-selling bank products.


• Ensure the banking hall is presentable and functional.


• Address client complaints and refer clients to relevant consultants.

General

• Perform security checks on ATMs.


• Assist with back-office functions and special projects.


• Order and manage branch stationery.


• Act as Co-Custodian for Treasury and ATM.

Compliance:

• Adhere to all bank procedures and compliance regulations.


• Ensure proper client identification and verification for all transactions.

QUALIFICATIONS

• Appropriate Banking qualification will be required

 PREFERRED EXPERIENCE

• A minimum of 1-2 years General banking experience or equivalent working experience

KNOWLEDGE

• Microsoft Office

• Banks Operating Systems

• Knowledge of the Banking policies and procedures

• GTS – lexis nexis

• DHA

Al Baraka Bank is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

Mukuru is on the lookout for a Chinese/Mandarin speaking Territory Sales Agent and Branch Teller to join our team in Johannesburg.

The main purpose of this role is to provide remittance disbursement services in a professional and efficient manner and provide oversight on retail sales and drive sales to individuals, corporates, enterprise sales within the assigned territory.

The Territory Sales & Branch Teller reports directly to the Head of Branches. This position will generate sales through agent army, marketing the enterprise and corporate products and all other Mukuru products including marketing collateral in assigned territory. The position will be responsible to create and manage brand awareness to maximise return on marketing investments and sustainable relationships. This position is also responsible for processing remittance transactions in an accurate and professional way. They are required to carry out remittance operations in a legally compliant manner by checking the integrity of the documents provided and identify potential fraudulent documents.

Internal Liaison takes place with the branch staff and agents. External liaison takes place with external customers.

Duties And Responsibilities (Include But Is Not Limited To)

• Providing advice and guidance to customers
• Analyse and monitor transaction details
• Motivate and assist customers to transact with Mukuru
• To activate customers for new corridors
• Gather and present location specific information on sales
• To monitor whether sufficient stock of marketing collateral is available and report back
• Engage with potential customers and market the enterprise product
• Custodianship of the Mukuru brand and maintenance of that standard
• Welcome and greet customers in a professional manner
• Identify if the customer wants to collect money, send money or do an FX deal
• Collect and check the required documentation and scan clear copies
• Verify the current rate as given by ICFX and explain the rate to the customer
• Match customer name and ID before processing
• Capture all transaction details in ICFX
• Ensure all money is double checked and counted within view of cameras
• Count money with the customer and confirm the value together when selling FX
• Check that all notes are real when buying FX
• Print out and sign invoice/receipt, original filed away accurately and customer given the duplicate
• Archive invoices after 3 months
• Check validity of passport, proof of residence not older than 3 months and valid flight ticket within 90 days
• Refer customers to other agents if no proof of residence is available
• Escalate any suspicious documentation to branch manager before processing
• All new customers and high value customers must complete an Indemnity form
• Obtain daily password for safe every morning and retrieve own float
• Notify finance and receive a top-up if required to ensure sufficient stock levels
• Conduct a stock count at the end of each day
• Verify totals of stock match system by printing out slip from ICFX, capture actual stock totals, sign and send to Manager
• Capture shorts onto ICFX and notify manager
• Compile weekly and monthly spreadsheet reports
• Complete daily system tests on system, must achieve 100% or go back and try again
• Complete daily quiz and overall monthly quiz competition
• Submit monthly assignments timeously
• Attend quarterly training and test sessions
• Always provide professional customer service
• Give information based on the training received
• Maintain customer confidentiality
• Monitor and manage own targets
• Attend monthly performance meeting with Head of Branches
• Attend all required training courses for new products
• Improve Chinese language level and write monthly test designed by the head of branch

Key Requirements

• Grade 12 - High school graduate
• Chinese language related certificate
• Understanding and Speaking of Mandarin (essential)
• 2 Years Customer Service Consultant experience within a financial institution
• 2 Years Sales experience within a financial institution
• 2 Years Chinese related work experience
• Knowledge of foreign exchange
• Knowledge of exchange control regulations
• Knowledge of FICA regulations
• Knowledge of money laundering
• Knowledge of Customer Service

Additional Skills

• Verbal and written communications skills
• Organisational & administrative skills
• Interpersonal skills
• Analytical skills
• Sales Skills
• Chinese language Skill
• Driving Skills

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited" Maybe you are just the future Mukurian we need
***Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS***