269 Technology Support jobs in South Africa

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Scaled Inc is a US-based firm supporting Managed Service Providers (MSPs) throughout North America. We offer excellent, well-paying, full-time opportunities with growing MSPs.

The Advanced IT Support Engineer is responsible for resolving escalated technical issues in Service. This role involves resolving tickets and training team members to support our clients, ensuring outstanding service.

The Advanced IT Support Engineer spends much of their time resolving complex tickets that other engineers cannot resolve, focusing on reactive service issues. Strong communication skills, analytical thinking, and problem-solving abilities are essential.

This position requires senior-level knowledge, including experience with Azure, WVD/RDS/Terminal Services, Networking, O365, and MS cloud technologies. A minimum of 5 years’ experience and advanced certifications are expected.

Key Responsibilities:

• Serve as the technical lead for troubleshooting complex issues.
• Set up and manage servers from start to finish.
• Perform initial diagnosis and determine next steps for issues.
• Identify root causes of user technical problems.
• Collaborate with onsite technicians to diagnose and troubleshoot issues.
• Update technical support documentation as needed.
• Work hours are from 18:00 - 03:00 SAST , supporting US-based clients, subject to operational requirements.

Required experience includes:

• GPO and Active Directory expertise.
• Advanced PowerShell skills.
• Backup and Disaster Recovery experience.
• Security infrastructure deployment and management.
• Enterprise email and collaboration solutions.
• Enterprise VDI and Hypervisor experience.
• Wireless solutions expertise.

Certifications expected include:

• MCSE
• Advanced Cisco or HP certifications
• VMWare certification
• Cybersecurity certifications (SANS, GIAC, etc.)
• Security infrastructure certifications (Fortinet, Cisco, Meraki, Palo Alto, Juniper, F5, VMWare)
• Security management certifications (Splunk, Arctic Wolf, Tenable)
• ITIL or similar governance certifications

This is a full-time, permanent role requiring at least 5 years of technical support experience and night shift availability.

The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

Event Technology AV Support Specialist - EY wavespace

EY Technology :

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 4000 people in more than 140 countries all of whom rely on secure technology to do their jobs every single day. Everything from the laptops we use to the ability to work remotely on our mobile devices and connect our people and our clients to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated into the client services we deliver and are key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units :

Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly.

Enterprise Technology (ET) ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the lowest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents detects responds to and mitigates cyber-risk protecting EY and client data and our information management systems.

The opportunity

EY wavespaces are at the forefront of EYs Digital Strategy and because of this EY has been identified as the Industry Leader in Digital Transformation. There are currently 25 flagship wavespaces and approximately 25 satellite wavespaces and the number of locations is growing. The wavespaces are a crucial vehicle for EY business to engage with existing and connect to future clients. They are highly connected forming a powerful network for the EY business to connect sessions and teams. Wavespace helps our clients respond to disruptive forces and new digital challenges.

The wavespace AV / Technology Support Specialist will act as a dedicated on-site support wavespace specialist and the technical first point of contact for meetings and events held in their respective geographic this role they should be able to deliver quality client service be equipped with appropriate knowledge and be well-versed technically in EYs technology landscape. The wavespace Support Specialist will also need to maintain ongoing relationships with Regional and Team Leads as well as the Global Event Enablement team ensuring open communication and addition theyll need the ability to build ongoing relationships with other EY Technology teams and Service Line functions to provide relevant services and opportunities.

One of the facilities supported by EY wavespace is located in Johannesburg. EYs Digital Operations Hub in Johannesburg is a venue where we support both single and multi-client events to address all client business needs. EY is equipped with AV technology and other tools to demonstrate solutions tailored to client requirements. This role will provide technical support for our operations in Johannesburg.

Your key responsibilities

• Assist with local on-site and off-site support for firm-sponsored wavespace functions / meetings including a deep understanding and knowledge of network infrastructure lab / wavespace internal networks and the EY network.
• Assist with the deployment of hardware and software to end users (including the installation configuration and testing of more complex firm hardware).
• Assist with provisioning and de-provisioning processes including setting up hardware / software for the wavespace support team.
• Assist with (or coordinate) the repair of end-user hardware and / or lab hardware and the reinstallation of software as necessary to resolve end-user incidents as well as wavespace-specific technologies (e.g. MS Surface Hubs iPads Microsoft Surface tablets Digital Signal Processors Microphone systems wireless presentation systems etc.) including the maintenance of these technologies.
• Support technology applications including MURAL Miro Zeetings Slido Co Create and others.
• Additional applications Bluejeans Webex Teams.
• AV components Screens Projectors Audio / Visual matrix Digital Signal processors Cameras Oblong etc.
• Additional AV Components Raritan (KVM) Box computers NVX Endpoints ChromeSticks Analogway 360 Cameras.
• Support AV software Ventuz Light Key (Astera Lights Titan Lights) AppSpace Crestron QSYS Gitbash Solstice OSC Designer Analogway.
• Support lab-specific hardware - Samsung Flip MS HoloLens / Oculus Rift 3D Printer Digital fabrication machines.
• Additional Hardware Oculus Go Surface Studio Drones.
• Operating System Support Windows 10 Apple Mac OS (Both EY loadset and consumer) at an Intermediate Level.
• Knowledge in utilizing NAS capabilities and secure storage.
• Understand and interpret specialized network configurations (i.e. enablement of AirCast for iOS devices on the network).
• Maintain on-site servers for event use (Value Creation Tool) Windows Kiosk mode and Kiosk mode on iPads.
• Communicate and manage relationships with vendors.
• Analyze network issues and report appropriately to have them addressed quickly (i.e. Cisco proprietary).
• Track and resolve all related incidents and service requests in the Ticket Management System; identify sources and trends of technical problems to prevent future occurrences.
• Under minimal supervision provide after-hours service for escalated issues from the Service Desk Team Lead or wavespace stakeholder.
• Maintain a thorough understanding of the EY Technology organization and service offerings to identify how best to address end-user technology needs and incidents.
• Understand the Firms business and organization sufficiently to anticipate and resolve end-user technology issues that affect the productivity of Firm personnel.

Analytical / Decision Making Responsibilities :

Strong analytical skills are required to address end-user incidents escalated from a customer in the wavespace session or the capability to anticipate and resolve an issue.

Required Experience :

Unclear Seniority

Key Skills

Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

Employment Type : Temp

Experience : years

Vacancy : 1

Event Technology AV Support Specialist - EY wavespace

EY Technology:

Technology is central to EY's operations, supporting over 400,000 employees across more than 140 countries. Our technology infrastructure includes laptops, mobile devices, internal tools, and external solutions that enable seamless client and internal services.

EY Technology is organized into three units:

1. Client Technology (CT): Focuses on developing new technology services for clients, enabling faster identification and pursuit of technology opportunities.
2. Enterprise Technology (ET): Supports core business functions with cost-effective, quality technology infrastructure and enhances internal user experience.
3. Information Security (Info Sec): Protects data and systems from cyber risks through prevention, detection, response, and mitigation.

The opportunity

EY wavespaces are key to our Digital Strategy, recognized as industry leaders in digital transformation. With 25 flagship and approximately 25 satellite locations, they serve as hubs for client engagement and innovation, helping clients navigate digital disruptions.

The wavespace AV/Technology Support Specialist will act as a dedicated on-site support for wavespace events, serving as the first technical contact. The role requires delivering quality client service, maintaining strong relationships with regional, global, teams, and other EY technology units, and providing technical expertise across EY’s technology landscape.

Supporting operations in Johannesburg, this role involves providing technical support for events using AV technology and other tools tailored to client needs.

Your key responsibilities

• Provide on-site and remote support for wavespace sessions, including understanding network infrastructure and internal networks.
• Deploy and configure hardware and software for end users and support hardware repairs and reinstallation.
• Support and maintain AV components such as screens, projectors, microphones, cameras, and related software like Ventuz, Light Key, and Crestron.
• Assist with lab-specific hardware and operating systems, including Windows and Mac OS.
• Manage relationships with vendors, analyze network issues, and handle incident tracking and resolution.
• Provide after-hours support for escalated issues, ensuring minimal disruption to sessions.
• Stay informed about EY’s technology offerings and anticipate end-user needs to enhance productivity.

Analytical/Decision Making Responsibilities:

Requires strong analytical skills to troubleshoot and resolve technical issues efficiently and proactively.

Join to apply for the Technical Customer Support Manager role at Volvo Trucks

Join to apply for the Technical Customer Support Manager role at Volvo Trucks

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

The role of Technical Customer Support Manager (TCSM) will be to manage key customer technical discussions related to customer satisfaction.

This position will be a pivotal point of contact for key customers as determined by Volvo Trucks SA to ensure strengthened relationships and partnerships with all stakeholders. The TCSM will implement processes, monitor data and provide reports linked to the customers vehicles and the technical and quality issues related to it and limited to.

Reporting: The role will report directly to the Senior Manager Technical & Warranty.

Job Objectives

• Act as a liaison between the Volvo Trucks SA (Servicemarket & Retail) and the Key Customers.
• Providing solutions for the customer that will improve the customer experience and build long term relationships with the customer.
• Facilitate and expedite technical queries as determined by the customer to the relevant Dealers or Departmental Managers.
• Continuous Customer Relationship management with regular face to face visits and where necessary with the use of online meetings.
• To keep the CRM tool monitoring tool up to date related to the technical aspects of the relationship.
• Analysing and distributing customer queries to the relevant departmental Manager’s for resolution and ensuring that they are concluded /resolved within a reasonable timeframe.
• Provide all feedback in the best interest of the Volvo Trucks SA whether positive or negative in a professional manner.
• Facilitate and coordinate key account customer technical meetings using a standard pre-determined agenda.
• Schedule the key account meetings in advance for the upcoming year.
• Complete minutes from Key Customer meetings and share within 7 day to the necessary parties, ensuring that copies are available in a SharePoint.
• Track the completed minutes to ensure that the necessary actions with feedback has been taken by all parties.
• To provide the highest level of service to all customers.
• Monitor and ensure that correct levels of Aftersales support is provided to the key customers.
• To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo Offer to the customers.
• Advise and provide guidance to customer on systems (e.g. Volvo Connect, Services) and processes (e.g. VOSP).
• Participate in the monthly Dealer Quality Meetings (DQM).
• Support the truck sales organisation where necessary.
• Participate in seminars/meetings when required.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Develop trusted advisor relationships with key accounts, customer stakeholders.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  
  

• Mechanical Engineering diploma or similar business degree/ Related Technical Qualification.
• Minimum 5 years industry experience preferably from within a commercial vehicle environment.
  
  

• Strong interpersonal skills – including the ability to communicate appropriately with all levels of management and colleagues.
• Good written, verbal communication and presentation skills.
• Personal drive, service minded with a high learning ability.
• Proficient business decision-making, problem solving and analyzing skills.
• Planning and organising skills.
• Ability to work in and adapt to a multi-cultural working environment.
• Heavy duty truck customer experience.
• Work in accordance with the Volvo Group processes, the Code of Conduct and the Volvo Group Values.
• Work well under pressure and manage setbacks.
• Adapting and responding to change
• Good business acumen and understanding of financial management.
• Good understanding and implementation of Microsoft Office.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Sales and Business Development
• Industries Motor Vehicle Manufacturing

Referrals increase your chances of interviewing at Volvo Trucks by 2x

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City of Johannesburg, Gauteng, South Africa 1 week ago

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Johannesburg Metropolitan Area 6 days ago

Johannesburg, Gauteng, South Africa 1 month ago

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Kempton Park, Gauteng, South Africa 2 days ago

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

The role of Technical Customer Support Manager (TCSM) will be to manage key customer technical discussions related to customer satisfaction.

This position will be a pivotal point of contact for key customers as determined by Volvo Trucks SA to ensure strengthened relationships and partnerships with all stakeholders. The TCSM will implement processes, monitor data and provide reports linked to the customers vehicles and the technical and quality issues related to it and limited to.

Reporting: The role will report directly to the Senior Manager Technical & Warranty.

Job Objectives:

• Act as a liaison between the Volvo Trucks SA (Servicemarket & Retail) and the Key Customers.
• Providing solutions for the customer that will improve the customer experience and build long term relationships with the customer.
• Facilitate and expedite technical queries as determined by the customer to the relevant Dealers or Departmental Managers.
• Continuous Customer Relationship management with regular face to face visits and where necessary with the use of online meetings.
• To keep the CRM tool monitoring tool up to date related to the technical aspects of the relationship.
• Analysing and distributing customer queries to the relevant departmental Manager’s for resolution and ensuring that they are concluded /resolved within a reasonable timeframe.
• Provide all feedback in the best interest of the Volvo Trucks SA whether positive or negative in a professional manner.
• Facilitate and coordinate key account customer technical meetings using a standard pre-determined agenda.
• Schedule the key account meetings in advance for the upcoming year.
• Complete minutes from Key Customer meetings and share within 7 day to the necessary parties, ensuring that copies are available in a SharePoint.
• Track the completed minutes to ensure that the necessary actions with feedback has been taken by all parties.
• To provide the highest level of service to all customers.
• Monitor and ensure that correct levels of Aftersales support is provided to the key customers.
• To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo Offer to the customers.
• Advise and provide guidance to customer on systems (e.g. Volvo Connect, Services) and processes (e.g. VOSP).
• Participate in the monthly Dealer Quality Meetings (DQM).
• Support the truck sales organisation where necessary.
• Participate in seminars/meetings when required.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Develop trusted advisor relationships with key accounts, customer stakeholders.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Qualification & Job Experience:

• Mechanical Engineering diploma or similar business degree/ Related Technical Qualification.
• Minimum 5 years industry experience preferably from within a commercial vehicle environment.

• Strong interpersonal skills – including the ability to communicate appropriately with all levels of management and colleagues.
• Good written, verbal communication and presentation skills.
• Personal drive, service minded with a high learning ability.
• Proficient business decision-making, problem solving and analyzing skills.
• Planning and organising skills.
• Ability to work in and adapt to a multi-cultural working environment.
• Heavy duty truck customer experience.
• Work in accordance with the Volvo Group processes, the Code of Conduct and the Volvo Group Values.
• Work well under pressure and manage setbacks.
• Adapting and responding to change
• Good business acumen and understanding of financial management.
• Good understanding and implementation of Microsoft Office.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date: 27 August 2025.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

The role of Technical Customer Support Manager (TCSM) will be to manage key customer technical discussions related to customer satisfaction.

This position will be a pivotal point of contact for key customers as determined by Volvo Trucks SA to ensure strengthened relationships and partnerships with all stakeholders. The TCSM will implement processes, monitor data and provide reports linked to the customers vehicles and the technical and quality issues related to it and limited to.

Reporting: The role will report directly to the Senior Manager Technical & Warranty.

Job Objectives:

• Act as a liaison between the Volvo Trucks SA (Servicemarket & Retail) and the Key Customers.
• Providing solutions for the customer that will improve the customer experience and build long term relationships with the customer.
• Facilitate and expedite technical queries as determined by the customer to the relevant Dealers or Departmental Managers.
• Continuous Customer Relationship management with regular face to face visits and where necessary with the use of online meetings.
• To keep the CRM tool monitoring tool up to date related to the technical aspects of the relationship.
• Analysing and distributing customer queries to the relevant departmental Manager’s for resolution and ensuring that they are concluded /resolved within a reasonable timeframe.
• Provide all feedback in the best interest of the Volvo Trucks SA whether positive or negative in a professional manner.
• Facilitate and coordinate key account customer technical meetings using a standard pre-determined agenda.
• Schedule the key account meetings in advance for the upcoming year.
• Complete minutes from Key Customer meetings and share within 7 day to the necessary parties, ensuring that copies are available in a SharePoint.
• Track the completed minutes to ensure that the necessary actions with feedback has been taken by all parties.
• To provide the highest level of service to all customers.
• Monitor and ensure that correct levels of Aftersales support is provided to the key customers.
• To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo Offer to the customers.
• Advise and provide guidance to customer on systems (e.g. Volvo Connect, Services) and processes (e.g. VOSP).
• Participate in the monthly Dealer Quality Meetings (DQM).
• Support the truck sales organisation where necessary.
• Participate in seminars/meetings when required.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Develop trusted advisor relationships with key accounts, customer stakeholders.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Qualification & Job Experience:

• Mechanical Engineering diploma or similar business degree/ Related Technical Qualification.
• Minimum 5 years industry experience preferably from within a commercial vehicle environment.
• Strong interpersonal skills – including the ability to communicate appropriately with all levels of management and colleagues.
• Good written, verbal communication and presentation skills.
• Personal drive, service minded with a high learning ability.
• Proficient business decision-making, problem solving and analyzing skills.
• Planning and organising skills.
• Ability to work in and adapt to a multi-cultural working environment.
• Heavy duty truck customer experience.
• Work in accordance with the Volvo Group processes, the Code of Conduct and the Volvo Group Values.
• Work well under pressure and manage setbacks.
• Adapting and responding to change
• Good business acumen and understanding of financial management.
• Good understanding and implementation of Microsoft Office.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date: 27 August 2025.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

The role of Technical Customer Support Manager (TCSM) will be to manage key customer technical discussions related to customer satisfaction.

This position will be a pivotal point of contact for key customers as determined by Volvo Trucks SA to ensure strengthened relationships and partnerships with all stakeholders. The TCSM will implement processes, monitor data and provide reports linked to the customers vehicles and the technical and quality issues related to it and limited to.

Reporting : The role will report directly to the Senior Manager Technical & Warranty.

Job Objectives :

• Act as a liaison between the Volvo Trucks SA (Servicemarket & Retail) and the Key Customers.
• Providing solutions for the customer that will improve the customer experience and build long term relationships with the customer.
• Facilitate and expedite technical queries as determined by the customer to the relevant Dealers or Departmental Managers.
• Continuous Customer Relationship management with regular face to face visits and where necessary with the use of online meetings.
• To keep the CRM tool monitoring tool up to date related to the technical aspects of the relationship.
• Analysing and distributing customer queries to the relevant departmental Manager’s for resolution and ensuring that they are concluded / resolved within a reasonable timeframe.
• Provide all feedback in the best interest of the Volvo Trucks SA whether positive or negative in a professional manner.
• Facilitate and coordinate key account customer technical meetings using a standard pre-determined agenda.
• Schedule the key account meetings in advance for the upcoming year.
• Complete minutes from Key Customer meetings and share within 7 day to the necessary parties, ensuring that copies are available in a SharePoint.
• Track the completed minutes to ensure that the necessary actions with feedback has been taken by all parties.
• To provide the highest level of service to all customers.
• Monitor and ensure that correct levels of Aftersales support is provided to the key customers.
• To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo Offer to the customers.
• Advise and provide guidance to customer on systems (e.g. Volvo Connect, Services) and processes (e.g. VOSP).
• Participate in the monthly Dealer Quality Meetings (DQM).
• Support the truck sales organisation where necessary.
• Participate in seminars / meetings when required.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Develop trusted advisor relationships with key accounts, customer stakeholders.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring :

Qualification & Job Experience :

Key Competencies

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date : 27 August 2025.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.