234 Technology Architect jobs in South Africa

The organisation was founded in 2000 in response to the dramatic decline of protected areas due to poor management and lack of funding. We have a clear business approach to conserving Africa’s wildlife and remaining wild areas. We currently manage 23 national parks and protected areas in 13 countries covering over 20 million hectares. Our Organisation African Parks has more than 5700 employees, all of whom are conservationists. We operate in dynamic environments, demanding resilience, adaptability, and a deep respect for nature to ensure the African Parks Model functions optimally. Learn more about our model here. Our Technology AP has interconnected systems with varying operating models and environmental challenges, including offline systems due to poor connectivity. This creates a hybrid-hosted model of systems, security, and accessibility. Master-data management is challenging due to offline data sources. Why you should join our team African Parks is developing an innovative, data-driven decision-making system integrating ecological, social, financial, and management data. The Enterprise Architect role is crucial in building this system, enabling park managers to understand land cover, species distribution, community projects, security efforts, and deployment capabilities in one environment. You will be part of a small team building something new in conservation technology. Your role involves integrating data from various systems, devices, and sensors into a unified dataset. The role requires solutions-oriented individuals who can learn and adapt to new technologies and structure data for analytics, while keeping an eye on how it influences conservation decisions. Our technology supports conservation efforts across remote African parks, including tracking wildlife and ranger patrols, and ensuring communication from deep within parks to operational reports. The conservation technology department manages all communications and data collection tools used on the ground. The conservation technology aspect Join us to transform conservation through innovative technology and data solutions. The Enterprise Architect will design scalable systems to improve park management, collaboration, and operational efficiency. This role involves working with advanced tools, aligning technology with our conservation mission, and fostering continuous learning and professional growth in a fast-paced environment. Systems aspect We are at the forefront of conservation technology, designing and implementing systems that manage protected areas more effectively. The Enterprise Architect ensures these systems work together seamlessly, maintaining security and scalability, and acts as the bridge between technical resources and business system owners. The role involves creating logical, physical, virtual, and technical diagrams to illustrate system integration, data flow, and hosting architecture, ensuring efficient operation and data management across interconnected systems. IT Aspect Our IT team supports operations across 24 parks in 13 countries, often in remote locations with connectivity challenges. Your work will enable critical data and communication tools that support biodiversity protection, ecosystem management, and climate response efforts. The role involves managing hybrid systems, ensuring data integrity, security, and system scalability, and acting as the “glue” that integrates complex systems and vendors. Key responsibilities include defining and maintaining system architecture, managing APIs and data flows, overseeing vendor relationships, ensuring data integrity, and implementing disaster recovery and business continuity plans. Key relationships Key stakeholders Technology Vendors and Partners Business System Owners Regional Technology Teams Indirect stakeholders End users IT suppliers and services Regional staff Audit and risk teams Job specification Define architecture models for system integration, security, network, and hosting. Manage data constraints, flows, and offline data management. Design network management and system accessibility protocols. Advise on business process analysis, master data management, and service delivery. Ensure data integrity and system interoperability rules are in place. #J-18808-Ljbffr

JOB OVERVIEW

Our Journey

The organisation was founded in 2000 in response to the dramatic decline of protected areas due to poor management and lack of funding. We have a clear business approach to conserving Africa’s wildlife and remaining wild areas. We currently manage 23 national parks and protected areas in 13 countries covering over 20 million hectares.

Our Organisation

African Parks has more than 5700 employees all of whom are conservationists in their own right. We operate in dynamic and ever-changing environments, and our work demands resilience, adaptability, and a deep respect for nature in order to ensure the African Parks Model is functioning optimally. Learn more about our model here

Our Technology

AP has a variety of different systems that are interconnected. The complexity comes not just with the different types of systems but the different operating models and environmental challenges of offline systems (due to intermitted/ poor connectivity from the parks).This results in a hybrid-hosted model of systems, security and accessibility. Furthermore, the master-data management for the system of systems becoming challenging due to the input source of information based on offline sources of data.

Why you should join our team

African Parks is developing an innovative solution that would enable decision making based on data from its ecological, social, financial and management systems brought together in a single environment. The enterprise architect role offers the opportunity to be an instrumental part in making this system a reality and thereby push the frontiers of big data-driven decision making in the conservation space. Your work will end up allowing a park manager to understand, in one environment, not only how land cover and species distribution in a protected area is changing, but also how those trends may relate to the community projects, security effort and deployment capabilities of the site. 

You will be part of a small team trying to build something that hasn't been built before within the conservation space. You will be ensuring that data from different systems, devices and sensors all come together into a single dataset. Given the novelty of the intended end-product and the wide array of systems, sensors and devices you will need to interact with, the role requires somebody who is solution-oriented and has proven ability to familiarize and upskill themselves on how the technology works and how to get this data structured into our data warehousing for big data analytics. While you're in the weeds writing the codes, building the data pipelines and configuring the systems, you are able to keep an eye on how the data needs to be consolidated with that from other sources, and how it may be influencing decision making for better conservation outcomes. 

African Parks manages large conservation areas in some of the most remote places in Africa, and we use many technology tools to assist with this. Whether it is knowing the location of a single lion in South Sudan or knowing where rangers have spent time patrolling for illegal activities. We aim to base decisions on accurate information from all over.  The conservation technology department uses technology to gather information and assist on-the-ground teams to better manage conservation areas. We are responsible for all communications, ranging from the internet at head office to hand held radios to satellite emergency communications. We look at the message from the starting point deep in the parks, all the way through to where it is being used operationally on EarthRanger in a control room or on a report produced for management.

The conservation technology aspect

Looking for purpose, growth, and a bit of adventure? At African Parks is at the heart of transforming conservation across Africa through innovative technology and data-driven solutions. The Enterprise Architect role offers a rare chance to design and implement scalable systems that improve how protected areas are managed, enhance collaboration and optimize operational efficiency. You’ll work with cutting-edge tools and technologies, partnering across teams to align Technology strategy with our bold conservation mission. Beyond shaping the technical landscape, this role supports continuous learning and professional growth in a fast-paced, purpose-driven environment. If you’re ready to apply your expertise where it truly matters, African Parks offers a career that combines innovation, impact, and meaningful adventure.

Systems aspect

Looking for purpose, growth, and a bit of adventure? At African Parks is at the heart of transforming conservation across Africa through innovative technology and data-driven solutions. The Enterprise Architect role offers a rare chance to design and implement scalable systems that improve how protected areas are managed, enhance collaboration and optimize operational efficiency. You’ll work with cutting-edge tools and technologies, partnering across teams to align Technology strategy with our bold conservation mission. Beyond shaping the technical landscape, this role supports continuous learning and professional growth in a fast-paced, purpose-driven environment. If you’re ready to apply your expertise where it truly matters, African Parks offers a career that combines innovation, impact, and meaningful adventure.

IT Aspect

At African Parks, our IT team supports operations across 24 parks in 13 African countries, including some of the largest and most remote conservation areas on the continent. From savannahs to deep forests, you'll be enabling critical work in places where connectivity is a challenge, but the mission couldn’t be more important.

p>We're looking for someone who can help us drive digital transformation in the conservation space,  someone who understands that IT isn't just support; it's a strategic lever for protecting the planet. In Conservation IT, you'll be working at the intersection of innovation and environmental impact. Your skills will help scientists, field teams, and decision-makers access the tools and data they need to protect biodiversity, manage ecosystems, respond to climate challenges, faster and more effectively.

AP has a variety of different systems that are interconnected. The complexity comes not just with the different types of systems but the different operating models and environmental challenges of offline systems (due to intermitted/ poor connectivity from the parks).

This results in a hybrid-hosted model of systems, security and accessibility. Furthermore, the master-data management for the system of systems becoming challenging due to the input source of information based on offline sources of data.

The EA combines many different skills and experiences to address and solve business, information, and technology-related opportunities and problems. In many activities, the Enterprise Architect is the “glue” that integrates complex business systems together ensures security and accessibility is maintained and ensures the platforms are scalable.

his function provides the “glue” between the technical resources (Tech and vendors) and the business system owners.

The EA usually does not specialize in a particular system functionality but rather looks at how systems will behave together in an interconnected universe of the organizational LAN, WAN, hosted environments.

The technical documentation and EA illustrations allow for logical, physical, virtual and technical diagrams to show how systems will be accommodated for, how information moves between them and how technical hosting of these systems accommodate the operation.

KEY RESPONSIBILITIES

• Definition, implementation, and execution of the processes for the definition, maintenance, and conformance management of AP’s systems architecture.
li>Ensure all systems and business system owners understand the operating model of the systems and their touch-points between each other.
• Define the system of systems enterprise architecture diagrams that illustrate the integrations, virtual, physical and logical views of the platforms.
• Consult system vendors ensure contractual obligations define constraints and API, integration management.
• Ensure business representatives have data custodians for the management and reconciliation of data between core systems (such as finance and payroll), to ensure data integrity is audited and validated each financial cycle.
• Error management controls and procedures are in place and both technical teams and vendors understand their role in maintaining production systems.
• Disaster recovery procedures and business continuity is in place and tested where systems are reliant on underlying hosting within AP.

KEY RESPONSIBILITIES

• Enterprise Architecture diagrams
• API, middleware, store & forward queue definitions and ownership/ role agreement
• Error management: review, identification, resolution and reporting
• Vendor roles and responsibilities
• Technology, Super user and external vendor responsibilities
• Data integrity profiling and review frequency protocols
• Data warehouse platform architecture, the interfaces to downstream and upstream, the normalization/ data relational structure mapping to APIs
• Network management – WAN, WWAN, VPN, LAN standards and SOP
li>Network monitoring solution – dashboards and notifications (incl escalation)

KEY RELATIONSHIP

Key stakeholders

• Technology Vendors and Partners
• Technology Management
• Business System Owners
• Super Users
• Regional Technology Teams
• Park Technology Officers

Indirect stakeholders

• End users
• Park management
• Peripheral IT suppliers and services
• Regional office staff
• Audit and risk team

JOB SPECIFICATION

• Engages business, system vendors, technology teams and defines the architecture models that illustrate the integrations, the security, network and hosting requirements.
• Security constraints, data segregation, data flows and data management for store-and-forward queues for offline management of systems.
• Design network device management and monitoring and systems accessibility management.
• The consultant in business process analysis and design, and service delivery, particularly with respect to the use of master data management to align business rules.
• Consults business systems owners to advise of constraints or rules that are dependent on physical system interoperability to ensure procures and rules are in place to govern data integrity.

KEY PERFORMANCE AREAS  (Formal artifacts/ documents)

• Enterprise Architecture diagrams
• API, middleware, store & forward queue definitions and ownership/ role agreement
• Error management: review, identification, resolution and reporting
• Vendor roles and responsibilities
• Technology, Super user and external vendor responsibilities
• Data integrity profiling and review frequency protocols
• Data warehouse platform architecture, the interfaces to downstream and upstream, the normalization/ data relational structure mapping to APIs
• Network management – WAN, WWAN, VPN, LAN standards and SOP
li>Network monitoring solution – dashboards and notifications (incl escalation)

Understanding the strategic goals and the supporting business architecture.Obtaining and understanding of how our information and date assets will be leveraged.Determine the application landscape and roadmap required.Identify the in place and required technology components.Opportunity identification (bottom-up) shall be facilitated through portfolio management activities such as Application Portfolio Management (APM) where Applications are analyzed, categorized.Classified and managed through their lifecycle.Departmental agility, resilience and enablement will be supported by having timeous and relevant information sets on which to act form the basis for a wide variety of decisions making.Develop ICT Strategies, policies, and processes.Design Technology Views and Taxonomies.Review Technology Costing and Resource Allocation.Develop Technology Governance and Quality Assurance.Review and Guide Enterprise Technology Standards.Perform ICT Solutions Reviews.Contribute to EA Framework and Governance. RequirementsNQF 6 or higher tertiary qualification, and,Must have a valid (not expired) IT Architecture Certification. TOGAF (The Open Group Architecture Framework) v9 or later certification is preferred but would not be detrimental to the bidder, should the resource not have a TOGAF certification, andMinimum of 5 years’ experience as an Enterprise Architect, andMinimum of 2 years’ experience as a Solutions Architect.

·    Understanding the strategic goals and the supporting business architecture.

·    Obtaining and understanding of how our information and date assets will be leveraged.

·    Determine the application landscape and roadmap required.

·    Identify the in place and required technology components.

·    Opportunity identification (bottom-up) shall be facilitated through portfolio management activities such as Application Portfolio Management (APM) where Applications are analyzed, categorized,

·    Classified and managed through their lifecycle.

·    Departmental agility, resilience and enablement will be supported by having timeous and relevant information sets on which to act form the basis for a wide variety of decisions making.

·    Develop ICT Strategies, policies, and processes.

·    Design Technology Views and Taxonomies.

·    Review Technology Costing and Resource Allocation.

·    Develop Technology Governance and Quality Assurance.

·    Review and Guide Enterprise Technology Standards.

·    Perform ICT Solutions Reviews.

·    Contribute to EA Framework and Governance.

Requirements

·    NQF 6 or higher tertiary qualification, and,

·    Must have a valid (not expired) IT Architecture Certification. TOGAF ( The Open Group Architecture Framework) v9 or later certification is preferred but would not be detrimental to the bidder, should the resource not have a TOGAF certification, and

·    Minimum of 5 years’ experience as an Enterprise Architect , and

·    Minimum of 2 years’ experience as a Solutions Architect .

Main job function

Our client is at the forefront of transforming conservation across Africa through innovative technology and data-driven solutions. The Enterprise Architect role offers a unique opportunity to design and implement scalable systems that improve management of protected areas, enhance collaboration, and optimize operational efficiency. You will work with cutting-edge tools and technologies, partnering across teams to align technology strategy with their conservation mission. This role also supports continuous learning and professional growth in a fast-paced, purpose-driven environment.

The role is structured around four pillars aligned with TOGAF:

1. Business Architecture
2. Data Architecture
3. Applications Architecture
4. Technical Architecture

Responsibilities include developing and delivering:

• Enterprise Architecture diagrams
• API, middleware, store & forward queue definitions with ownership and role agreements
• Error management processes: review, identification, resolution, and reporting
• Vendor roles and responsibilities
• Technology, super user, and external vendor responsibilities
• Data integrity profiling and review protocols
• Data warehouse platform architecture, interfaces, normalization, and API mapping
• Network management standards: WAN, WWAN, VPN, LAN, SOPs
• Network monitoring dashboards and notifications, including escalation procedures

Qualifications

• BSc in Computer Science

Criteria

• Passion for conservation, sustainability, and nature
• Evidence of experience across Data, Applications, Business, and Technical portfolios
• Strong interpersonal skills to engage stakeholders at various levels
• Ability to define, critique, and set documentation standards (e.g., BRS, FRS, TDD, SDKS, logical designs, DRP, BCP, SOPs)

Shortlisted candidates will be contacted by a consultant. If you do not hear within two weeks, your application was not successful. Your CV will be kept on our database for future opportunities.

#J-18808-Ljbffr

Main job function Our client is at the forefront of transforming conservation across Africa through innovative technology and data-driven solutions. The Enterprise Architect role offers a unique opportunity to design and implement scalable systems that improve management of protected areas, enhance collaboration, and optimize operational efficiency. You will work with cutting-edge tools and technologies, partnering across teams to align technology strategy with their conservation mission. This role also supports continuous learning and professional growth in a fast-paced, purpose-driven environment. The role is structured around four pillars aligned with TOGAF: Business Architecture Data Architecture Applications Architecture Technical Architecture Responsibilities include developing and delivering: Enterprise Architecture diagrams API, middleware, store & forward queue definitions with ownership and role agreements Error management processes: review, identification, resolution, and reporting Vendor roles and responsibilities Technology, super user, and external vendor responsibilities Data integrity profiling and review protocols Data warehouse platform architecture, interfaces, normalization, and API mapping Network management standards: WAN, WWAN, VPN, LAN, SOPs Network monitoring dashboards and notifications, including escalation procedures Qualifications BSc in Computer Science Criteria Passion for conservation, sustainability, and nature Evidence of experience across Data, Applications, Business, and Technical portfolios Strong interpersonal skills to engage stakeholders at various levels Ability to define, critique, and set documentation standards (e.g., BRS, FRS, TDD, SDKS, logical designs, DRP, BCP, SOPs) Shortlisted candidates will be contacted by a consultant. If you do not hear within two weeks, your application was not successful. Your CV will be kept on our database for future opportunities. #J-18808-Ljbffr

Main job function Our client is at the forefront of transforming conservation across Africa through innovative technology and data-driven solutions. The Enterprise Architect role offers a unique opportunity to design and implement scalable systems that improve management of protected areas, enhance collaboration, and optimize operational efficiency. You will work with cutting-edge tools and technologies, partnering across teams to align technology strategy with their conservation mission. This role also supports continuous learning and professional growth in a fast-paced, purpose-driven environment. The role is structured around four pillars aligned with TOGAF: Business Architecture Data Architecture Applications Architecture Technical Architecture Responsibilities include developing and delivering: Enterprise Architecture diagrams API, middleware, store & forward queue definitions with ownership and role agreements Error management processes: review, identification, resolution, and reporting Vendor roles and responsibilities Technology, super user, and external vendor responsibilities Data integrity profiling and review protocols Data warehouse platform architecture, interfaces, normalization, and API mapping Network management standards: WAN, WWAN, VPN, LAN, SOPs Network monitoring dashboards and notifications, including escalation procedures Qualifications BSc in Computer Science Criteria Passion for conservation, sustainability, and nature Evidence of experience across Data, Applications, Business, and Technical portfolios Strong interpersonal skills to engage stakeholders at various levels Ability to define, critique, and set documentation standards (e.g., BRS, FRS, TDD, SDKS, logical designs, DRP, BCP, SOPs) Shortlisted candidates will be contacted by a consultant. If you do not hear within two weeks, your application was not successful. Your CV will be kept on our database for future opportunities. #J-18808-Ljbffr

Do you have what it takes? There are not many companies that are truly creating the future they imagined and emerging as category creators, we are not imitators and therefore looking for courageous creators! Clickatell is changing the way consumer and brands are engaging and ultimately how commerce will get done. We are creating the leading Chat Commerce enabler and we are looking for top, self-motivated talent that wants to have an impact.

Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need champions who understand the bigger picture, believe in making a difference and are able to connect the dots to achieve success. In our agile and demanding environment, you will be required to collaborate, ask the right questions and take the smart risks.

We call ourselves Champions. Why Champions? We believe it’s not only about what we have done, but what we are doing and going to do. The way we do things, matter and influences how we drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.

Purpose
Clickatell is looking for a Technical Solutions Architect to join the Service Delivery team. Responsible forproviding technical expertise across the customer lifecycle, from pre-sales solution design to post-salesimplementation and ongoing optimization. This role drives sales growth and customer satisfaction bycrafting tailored solutions, mapping integrations, and guiding implementation teams to deliver high-impactChat Commerce solutions worldwide.

We Do The Right Things
Responsibilities of the Role
o Collaborate with the sales team during pre-sales to provide technical expertise, designing customer-specific solutions that leverage Clickatell’s capabilities to address client needs.
o Map customer requirements to Clickatell’s product offerings, defining integration points betweenClickatell’s systems and customer systems to ensure seamless interoperability.
o Create high-level solution proposals, presentations, and proof-of-concepts (PoCs) to demonstratethe value of Clickatell’s solutions during the pre-sales phase to strategic prospects / customers.
o Support the sales team in articulating the Clickatell value proposition through deep product andsolution knowledge, addressing technical questions and objections.
o During the post-sales design phase, develop detailed customer journey designs and technicalarchitectures to guide implementation teams on solution deployment.
o Provide expert guidance to customer implementation teams, ensuring solutions are implementedaccording to design specifications and best practices.
o Serve as the ongoing subject matter expert for customer solutions, consulting on futureimprovements, optimizations, and scalability requirements.
o Collaborate with internal stakeholders (e.g., product, engineering, and support teams) to aligncustomer solutions with Clickatell’s technical capabilities and roadmap.
o Drive adoption and continuous improvement of Clickatell’s solutions within the customer base,enhancing customer experience and satisfaction.

We Are On A Learning Journey
Requirements of the Role
o Minimum 3 years’ experience in enterprise pre-sales support, with a proven track record of designingcustomer solutions and supporting sales processes
o Minimum 3 years’ experience in post-sales solution implementation, including designing technicalarchitectures and guiding implementation teams.
o Proficiency in customer experience design, with the ability to create detailed user journey maps thatalign with business and technical requirements.
o Expertise in mapping and designing integrations between enterprise systems, with experience in API-based solutions and system interoperability.
o Experience with high-volume transactional solutions and scalable system architectures.
o Exceptional written, verbal, and presentation skills, with the ability to communicate complextechnical concepts to both technical and non-technical audiences.
o Ability to translate business requirements into detailed technical solution requirements andarchitectures.
o Strong problem-solving skills, with the ability to troubleshoot integration and implementationchallenges during the customer lifecycle.
o Experience serving as a subject matter expert for customer solutions, with a focus on long-termoptimization and scalability.

A Bit About You
Behavioral competency requirements of a Highflyer :
o Be a strong people manager and leader who can help set vision and strategy and effectivelymanage day to day tasks to delivery.
o Be focused and passionate about customer and company success.
o Be curious, creative, courageous and a champion of the company and our customers.
o Have problem solving skills, logical thinking and analytical abilities.
o Display foresight be systematic and provide orderly planning and have attention to detail.
o Have solid negotiating skills both internally and externally.
o Have the ability to both act tactically and strategically.

Why You Should Join
Perks of the Role
o Medical Aid contribution
o Pension fund contribution
o Quarterly performance incentive bonus
o Risk benefit company contributions
o Reimbursable communications allowance for internet and mobile phone bills
o Half-day off on your birthday
o 5 personal days leave a year, over and above your PTO
o Hybrid working with access to office hubs as required.
o Home office set-up with laptop, monitor and other related items.

Stronger Together
At Clickatell, Diversity, Inclusion and Belonging is at the core of who we are - from how we build our productplatforms to how we build our workforce. We believe that we are stronger together and by leveraging thepower of diversity and inclusion, we are able to generate innovative ideas to revolutionize the way theworld uses chat technology. We create common ground - Our platform is for all, and so is our workplace.Everyone is welcome at Clickatell and our employees feel psychologically safe and empowered to showup with their authentic selves at work

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Do you have what it takes? There are not many companies that are truly creating the future they imagined and emerging as category creators, we are not imitators and therefore looking for courageous creators! Clickatell is changing the way consumer and brands are engaging and ultimately how commerce will get done. We are creating the leading Chat Commerce enabler and we are looking for top, self-motivated talent that wants to have an impact.

Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need champions who understand the bigger picture, believe in making a difference and are able to connect the dots to achieve success. In our agile and demanding environment, you will be required to collaborate, ask the right questions and take the smart risks.

We call ourselves Champions. Why Champions? We believe it’s not only about what we have done, but what we are doing and going to do. The way we do things, matter and influences how we drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.

Purpose
Clickatell is looking for a Technical Solutions Architect to join the Service Delivery team. Responsible forproviding technical expertise across the customer lifecycle, from pre-sales solution design to post-salesimplementation and ongoing optimization. This role drives sales growth and customer satisfaction bycrafting tailored solutions, mapping integrations, and guiding implementation teams to deliver high-impactChat Commerce solutions worldwide.

We Do The Right Things
Responsibilities of the Role
o Collaborate with the sales team during pre-sales to provide technical expertise, designing customer-specific solutions that leverage Clickatell’s capabilities to address client needs.
o Map customer requirements to Clickatell’s product offerings, defining integration points betweenClickatell’s systems and customer systems to ensure seamless interoperability.
o Create high-level solution proposals, presentations, and proof-of-concepts (PoCs) to demonstratethe value of Clickatell’s solutions during the pre-sales phase to strategic prospects / customers.
o Support the sales team in articulating the Clickatell value proposition through deep product andsolution knowledge, addressing technical questions and objections.
o During the post-sales design phase, develop detailed customer journey designs and technicalarchitectures to guide implementation teams on solution deployment.
o Provide expert guidance to customer implementation teams, ensuring solutions are implementedaccording to design specifications and best practices.
o Serve as the ongoing subject matter expert for customer solutions, consulting on futureimprovements, optimizations, and scalability requirements.
o Collaborate with internal stakeholders (e.g., product, engineering, and support teams) to aligncustomer solutions with Clickatell’s technical capabilities and roadmap.
o Drive adoption and continuous improvement of Clickatell’s solutions within the customer base,enhancing customer experience and satisfaction.

We Are On A Learning Journey
Requirements of the Role
o Minimum 3 years’ experience in enterprise pre-sales support, with a proven track record of designingcustomer solutions and supporting sales processes
o Minimum 3 years’ experience in post-sales solution implementation, including designing technicalarchitectures and guiding implementation teams.
o Proficiency in customer experience design, with the ability to create detailed user journey maps thatalign with business and technical requirements.
o Expertise in mapping and designing integrations between enterprise systems, with experience in API-based solutions and system interoperability.
o Experience with high-volume transactional solutions and scalable system architectures.
o Exceptional written, verbal, and presentation skills, with the ability to communicate complextechnical concepts to both technical and non-technical audiences.
o Ability to translate business requirements into detailed technical solution requirements andarchitectures.
o Strong problem-solving skills, with the ability to troubleshoot integration and implementationchallenges during the customer lifecycle.
o Experience serving as a subject matter expert for customer solutions, with a focus on long-termoptimization and scalability.

A Bit About You
Behavioral competency requirements of a Highflyer :
o Be a strong people manager and leader who can help set vision and strategy and effectivelymanage day to day tasks to delivery.
o Be focused and passionate about customer and company success.
o Be curious, creative, courageous and a champion of the company and our customers.
o Have problem solving skills, logical thinking and analytical abilities.
o Display foresight be systematic and provide orderly planning and have attention to detail.
o Have solid negotiating skills both internally and externally.
o Have the ability to both act tactically and strategically.

Why You Should Join
Perks of the Role
o Medical Aid contribution
o Pension fund contribution
o Quarterly performance incentive bonus
o Risk benefit company contributions
o Reimbursable communications allowance for internet and mobile phone bills
o Half-day off on your birthday
o 5 personal days leave a year, over and above your PTO
o Hybrid working with access to office hubs as required.
o Home office set-up with laptop, monitor and other related items.

Stronger Together
At Clickatell, Diversity, Inclusion and Belonging is at the core of who we are - from how we build our productplatforms to how we build our workforce. We believe that we are stronger together and by leveraging thepower of diversity and inclusion, we are able to generate innovative ideas to revolutionize the way theworld uses chat technology. We create common ground - Our platform is for all, and so is our workplace.Everyone is welcome at Clickatell and our employees feel psychologically safe and empowered to showup with their authentic selves at work

Create a Job Alert

Interested in building your career at Clickatell? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

#J-18808-Ljbffr