227 Tech Support jobs in South Africa

Tech Support Customer Service Representative

Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.

Duties and Responsibilities:

1. Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLA.
2. Understanding and ownership of customer queries and complete management of the process to resolve issues escalated.
3. Assist and resolve incidents according to processes and procedures.
4. Resolve FTTH issues through effective troubleshooting and configuration.
5. Ensure excellent customer service and effective and efficient problem-solving.
6. Preserve and build relationships with customers and other stakeholders on behalf of the business.
7. Effectively follow up on calls including other key commitments made to clients.
8. Reduce escalated incidents in line with SOPs and policy.
9. Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.
10. Submit reports including progress reports and analysis of information and statistics.
11. Data capture customer info, escalated incidents, and the processing of the ticket data.

Education and Experience:

1. Matric.
2. Minimum 1 year inbound technical support experience within a center required.
3. Typing speed of minimum 35 wpm.

Key Competencies and Skills:

1. Stress tolerance.
2. Effective time management.

Salary and Rates Including Allowances, Incentives:

1. Whilst in training/probation you will receive a basic of R6020 for 3 months.
2. After 3 months depending on your performance (getting above 67% FCR) you will then receive a basic of R7000.
3. Adherence Incentive – R1000.
4. Vodacom incentive breakdown – 65% FCR = R500 / 69% FCR = R1000 / 72% FCR = R2000 (First Call Resolution).
5. Potential earnings of up to R9000.

Days & Times of Work:

The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.

Communication, Customer Service, Tech Support, Technical Services, Technical Support, Business Process Outsourcing (BPO), Customer Services, Information Technology (IT).

We're looking for a Tech Support Team Leader to join our professional team of technical support agents for Vodacom FTTH in Cape Town CBD.

The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.

We are aiming for speed, efficiency, and an increase in quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a "people-first" culture.

• Drive operational and technological efficiencies within the team
• Manage daily operations
• Monitor team performance against target on a day-to-day basis, and implement changes where appropriate
• Ensure the individual team members' service standards are adhered to e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions captured, etc.
• Handle difficult customer complaints or enquiries
• Drive quality control and ensure corrective actions are taken where required
• Manage administrative workloads and outbound projects
• Proactively encourage high performance
• Coach low performers within the team
• Adhere to all HR policies and procedures
• Ensure adherence to Health, Safety and Environmental legislation

• Matric
• At least 3 years' experience in a leadership role in a contact centre
• Must be technologically savvy
• Certificate in supervisory management, ideal but not essential
• Willingness to work shifts
• Willingness to work Saturdays and overtime, as required
• Understanding of IR and HR policies
• Ability to handle escalations and take ownership

• 06h00 – 22h00 Monday to Sunday

• Client Care
• Client Liaison
• Communication
• Computer Skills
• Customer Care
• Customer Service
• Leading Teams
• Sales
• Team Leadership
• Tech Support

Business Process Outsourcing (BPO) Customer Services Telecommunications

Problem-Solvers Needed! Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions ?

You thrive in troubleshooting, staying one step ahead, and making sure everything runs smoothly.

If that sounds like you, don't wait - apply now and be the superhero our client's customers need! ClearSource is seeking an exceptional customer service professional to join our team as a Customer Care Specialist .

In this role, you will provide technical product support for our client’s premium line of grills and smart meat thermometers.

You will help customers troubleshoot product issues through information they provide and through real-time data from an app connected to the product.

We need individuals with a strong focus on customer experience who can think on their feet, solve problems, and deliver friendly, effective solutions.

What you will do as a Customer Care Specialist Assist customers with inquiries about product features andtroubleshooting issues.

Diagnose and resolve issues with a combination of customer input, app-provided data, and your creative and problem-solving skills while using an extensive knowledge base.

Ensure each interaction is handled with patience and care , making the customer feel valued.

Work closely with your Team Lead to meet Key Performance Indicators (KPIs), such as schedule adherence, customer satisfaction (CSAT), and service levels.

Continuously improve your skills through coaching and feedback to deliver an excellent customer experience.

What We're Looking For High school diploma (or equivalent).

• 1+ year of experience in a call center or customer support role.

Experience with troubleshooting or problem-solving , preferably with technology or smart devices.

Strong English communication skills (C2+ or higher).

A customer-first mindset with the ability to listen, empathize, and deliver timely, accurate solutions . Why ClearSource?

ClearSource is a global BPO with a core purpose of " Making Lives Better " - the lives of our employees, our clients, and their customers.

We are passionate about our Core Values which go the heart of what we do every day!

Customer First – We share an intense passion for creating an exceptional customer experience.

Personal Accountability – Commit to do the right thing and do it.

Humble Courage – Be brave enough to seek, deliver, and accept feedback.

Hungry – Do your best every day to make great things happen.

Happy & Healthy – Choose well, live well.

Do these values resonate with you?

Do you strive to provide an exceptional, authentic customer experience every day?

If the answer is yes, apply now to join our team!

What We Offer ClearSource offers a competitive salary as well as opportunities for career growth and professional development .

We have an inclusive culture that values diversity and the contributions our employees make to ClearSource's success.

We also offer : Medical Aid Retirement Fund Risk Policy (Funeral, Life & Disability Cover) Come join our team and see why ClearSource is an employer of choice.

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Location: Bellville, Cape Town, Western Cape (NO RELOCATION OFFERED!) Salary: R10 000 - R12 000 per month, depending on skills and experience Contract: 3 months, potential permanent contract (contract to hire) Starting date: ASAP / Immediate / Your notice period if you are our unicorn! Office 8am to 5pm, Monday to Friday (some after-hours phone support to be discussed) PLEASE ONLY APPLY IF YOU ARE LEGALLY ALLOWED TO WORK IN SOUTH AFRICA WITHOUT VISA OR WORK PERMIT SPONSORSHIP ! A growing technology company in the payment solutions and vending space. Devices are used across South Africa to power vending machines and transactional systems. Our client supports dealers and clients with hardware, software, and responsive tech service. This is a hands-on role where you’ll gain exposure to how digital payments work while helping the client stay organised and responsive. Who are you? You are a reliable, independent, tech-enthusiastic Office Administrator who is comfortable juggling reception tasks, invoicing, quoting, stock control, and basic telephonic tech support and tech troubleshooting coordination. You’ll need to be calm under pressure, detail-focused, and confident with clients and systems alike. You use all the tools and AI available to you to upskill yourself in technology. What You’ll Be Doing:

• Manage reception tasks: answer calls, handle couriers, welcome visitors
• Log technical issues and gather info from clients (error codes, symptoms)
• Help coordinate device replacements and basic troubleshooting
• Generate quotes and invoices using our internal system and Xero
• Communicate with dealers and clients for sales and support
• Track and manage a small office stockroom (devices, cables, routers)

• Are tech-curious and want to understand how systems work
• Are detail-driven and comfortable following up with people
• Communicate clearly and confidently over phone and email
• Have experience with Xero or similar online bookkeeping systems

• Matric essential; post-matric admin/IT qualifications a plus
• 1–2 years experience in reception, admin, or support environments
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Experience in a technical or client-facing business preferred
• Comfortable learning internal tools and following checklists

Customer Service Specialist Payroll Support (Remote)

Working Hours: 3:00 PM -12:00 AM or 4:00 PM - 1:00 AM (South Africa time)

Type: Full-Time (Long-Term Commitment Required)

Location: Remote

We are looking for a dedicated and experienced Customer Service Specialist to join our remote support team, assisting clients with payroll-related queries and technical issues. This role requires a strong understanding of payroll processes, outstanding telephonic support abilities, and familiarity with ticketing systems.

Key Responsibilities:

• Provide telephonic and ticket-based customer support for payroll-related inquiries.
• Troubleshoot and resolve payroll system issues promptly and accurately.
• Assist clients with timesheet submissions, payment queries, deductions, and processing timelines.
• Document all interactions accurately in the ticketing system.
• Liaise with internal departments for escalated issues.
• Maintain professionalism and empathy in all client communications.
• Meet or exceed response time and resolution targets.

Requirements:

• Proven experience in payroll support or customer service in a payroll environment.
• Excellent verbal and written communication skills in English.
• Experience using ticketing systems (e.g., Zendesk, Freshdesk, or similar).
• Ability to handle sensitive information with discretion and accuracy.
• Must be tech-savvy and confident working with online platforms.
• Own laptop and a stable internet connection required.
• Availability to work shift hours (3 PM 12 AM or 4 PM 1 AM).
• No leave allowed in December availability during the holiday season is essential.
• Strong problem-solving skills and the ability to work independently.
• Willingness to commit long-term to the role.

Preferred Qualities:

Familiarity with international payroll systems (e.g., US-based systems).

A calm, patient demeanor with a client-first mindset.

Ability to multitask and manage time effectively.

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.

To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our Heidelberg store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

The individual best suited to this role will be required to:

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.
  
  

The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

Your mission

Du wirst Teil eines dynamischen, innovationsgetriebenen Teams und arbeitest an der Schnittstelle zwischen Support, Zahlungsabwicklung, Automatisierung und Web-Plattformen. Dabei begleitest du verschiedene Ventures und entwickelst dich stetig weiter – sowohl fachlich als auch technisch.

• Bearbeitung von 1st-Level-Supportanfragen über das Ticketsystem Front
• Unterstützung verschiedener Ventures im Tagesgeschäft
• Verwaltung von Zahlungen, Rückerstattungen und Transaktionen über Stripe
• Erstellung und Pflege von Produkten, Rabattcodes und Rechnungen in ThriveCart
• Überwachung und Bearbeitung fehlerhafter oder angefochtener Zahlungen
• Betreuung der Zahlungsabwicklung im Webshop (WooCommerce)
• Automationen & Workflows
• Aufbau und Pflege von Automatisierungen in Make, Zapier oder N8N
• Verwaltung von Terminen via Calendly und Formularen über Jotform
• Datenanalysen und Berichte mit Excel, insbesondere mit Pivot-Funktionen
• Pflege und Verwaltung von Websites mit WordPress, inkl. Thrive Themes und Plugins
• Optional: Erstellung und Anpassung von Seiten mit Webflow

Your profile

• Du hast eine strukturierte, lösungsorientierte Arbeitsweise und bist technisch affin
• Erste Erfahrung in den genannten Tools und Plattformen ist von Vorteil, aber kein Muss – wir arbeiten dich ein
• Du bist neugierig, lernbereit und offen für neue Themenfelder
• Du arbeitest gerne eigenverantwortlich, bringst aber auch Teamgeist mit
• Sehr gute Deutschkenntnisse in Wort und Schrift sind Voraussetzung, Englischkenntnisse sind ein Plus
• Du bist zuverlässig, gewissenhaft und hast Spaß an digitalen Tools und innovativen Arbeitsweisen
• Voraussetzungen: Du hast eine Aufenthaltserlaubnis für Südafrika, sprichst gutes Deutsch und English

Mit Diesen Systemen Kennst Du Dich Zumindest Teileweise Aus

• Support & Kommunikation: Front, Slack, E-Mail-Tools
• Zahlungsabwicklung & E-Commerce: Stripe, ThriveCart, WooCommerce
• Automatisierung & Workflows: Make (Integromat), Zapier, N8N
• Daten & Analyse: Microsoft Excel (Pivot-Tabellen), Google Sheets
• Web & CMS: WordPress (inkl. Thrive Themes), Webflow (optional)

Why us?

• Ein motiviertes Team, das Innovation, Mut und Effizienz lebt
• Abwechslungsreiche Aufgaben und viel Raum für Eigeninitiative
• Fokuszeiten, tägliche Check-ins und strukturierte Prozesse für produktives Arbeiten
• Flexibilität bei Arbeitszeit und -ort
• Entwicklungsmöglichkeiten in Richtung Automatisierung, Technik oder Projektverantwortung – je nach deinen Interessen
• Ein Arbeitsumfeld, in dem Neues ausprobiert und Bestehendes hinterfragt wird

About Us

Wir von Cape Point Solutions definieren Outsourcing neu. Für uns bilden die Talente das Zentrum unseres Erfolgs und somit auch den Erfolg unserer Kunden. Schnell, flexibel und kosteneffizient platzieren wir genau die richtigen Agenten für eure Bedürfnisse. Dabei unterscheiden wir uns klar von herkömmlichen Call-Centern. Als attraktiver Arbeitgeber mit Sitz in Kapstadt und als zuverlässiger Partner bieten wir motivierte Talente, schnelle Prozesse und ein aufregendes Arbeitsumfeld, das zu höchster Performance und maßgeschneiderten Lösungen führt. Für uns ist Outsourcing mehr als nur "Kosten sparen". Vielmehr erlaubt unser Service: Skalierbarkeit, Flexibilität, Kostenersparnis, Qualität, Sicherheit, Zeit- und Energieeffizienz.

At Cape Point Solutions, we’re redefining outsourcing. For us, talent is the heart of our success—and the key to our clients’ success. We place the right agents for your needs quickly, flexibly, and cost-effectively, setting us apart from traditional call centers. Based in Cape Town, we’re an attractive employer and a trusted partner, offering motivated talent, fast processes, and an exciting work environment that drives high performance and tailored solutions. For us, outsourcing is more than just saving costs—it’s about scalability, flexibility, efficiency, quality, security, and saving both time and energy.