2,021 Tech Support jobs in South Africa

Tech Support

Western Cape, Western Cape Redial BPO

Posted today

Job Viewed

Tap Again To Close

Job Description

workfromhome

Overview

Position Title: Product Support Technician

Department: Support

Position Summary:

The product support technician provides the second level of technical support for customers. The technician assumes ownership of cases assigned by the support team supervisor or open tickets in the support queue. The product support technician will follow through until the case has been resolved, or it’s been reassigned to another technician. Product Support Technicians are responsible for working with product developers and other technicians in order to provide efficient support for the customer. In addition, product support technicians will be responsible for promoting company-wide events and promotions that are relevant to the customer. Providing online product training might also be required.

Primary Duties and Responsibilities:

  • Remotely connect to those using automated software solutions and assist with clinical, and technical, support issues and/or questions
  • Understand, and stay up to date, with industry-related regulations and changes
  • Use Fresh Sales as an account management tool, checking and documenting accordingly
  • Use Freshdesk as a technical support ticket management tool, checking and documenting accordingly
  • Provide general support on the software like billing and other clinical-related components of the software.
  • Complete operational requirements by expediting work results
  • Contribute to team effort by accomplishing related results as needed
  • Resolve cases in a timely manner
  • Participate in requested product trainings or staff meetings

Experience and Education Requirements:

  • Experience working with providing phone support or assistance to customers
  • Background in Nursing or Medical Training a plus
  • Fluency in English (Speaking – Reading - Writing)
  • Able to follow policies and procedures and provide detailed documentation

Strongly Preferred:

  • Experience in Home Health – Billing and/or Clinical
  • EMR software experience
  • Medical or Coding certification

Working Conditions and Special Demands:

  • Availability during 6 am - 6 pm PST timeframe.

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

Redial BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Tech Support

North West, North West Redial BPO

Posted today

Job Viewed

Tap Again To Close

Job Description

workfromhome

Overview

Position Title: Product Support Technician

Department: Support

Position Summary:

The product support technician provides the second level of technical support for customers. The technician assumes ownership of cases assigned by the support team supervisor or open tickets in the support queue. The product support technician will follow through until the case has been resolved, or it’s been reassigned to another technician. Product Support Technicians are responsible for working with product developers and other technicians in order to provide efficient support for the customer. In addition, product support technicians will be responsible for promoting company-wide events and promotions that are relevant to the customer. Providing online product training might also be required.

Primary Duties and Responsibilities:

  • Remotely connect to those using automated software solutions and assist with clinical, and technical, support issues and/or questions
  • Understand, and stay up to date, with industry-related regulations and changes
  • Use Fresh Sales as an account management tool, checking and documenting accordingly
  • Use Freshdesk as a technical support ticket management tool, checking and documenting accordingly
  • Provide general support on the software like billing and other clinical-related components of the software.
  • Complete operational requirements by expediting work results
  • Contribute to team effort by accomplishing related results as needed
  • Resolve cases in a timely manner
  • Participate in requested product trainings or staff meetings

Experience and Education Requirements:

  • Experience working with providing phone support or assistance to customers
  • Background in Nursing or Medical Training a plus
  • Fluency in English (Speaking – Reading - Writing)
  • Able to follow policies and procedures and provide detailed documentation

Strongly Preferred:

  • Experience in Home Health – Billing and/or Clinical
  • EMR software experience
  • Medical or Coding certification

Working Conditions and Special Demands:

  • Availability during 6 am - 6 pm PST timeframe.

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

Redial BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Tech Support

Western Cape, Western Cape Redial BPO

Posted today

Job Viewed

Tap Again To Close

Job Description

workfromhome

Overview

Position Title: Product Support Technician

Department: Support

Position Summary:

The product support technician provides the second level of technical support for customers. The technician assumes ownership of cases assigned by the support team supervisor or open tickets in the support queue. The product support technician will follow through until the case has been resolved, or it’s been reassigned to another technician. Product Support Technicians are responsible for working with product developers and other technicians in order to provide efficient support for the customer. In addition, product support technicians will be responsible for promoting company-wide events and promotions that are relevant to the customer. Providing online product training might also be required.

Primary Duties and Responsibilities:

  • Remotely connect to those using automated software solutions and assist with clinical, and technical, support issues and/or questions
  • Understand, and stay up to date, with industry-related regulations and changes
  • Use Fresh Sales as an account management tool, checking and documenting accordingly
  • Use Freshdesk as a technical support ticket management tool, checking and documenting accordingly
  • Provide general support on the software like billing and other clinical-related components of the software.
  • Complete operational requirements by expediting work results
  • Contribute to team effort by accomplishing related results as needed
  • Resolve cases in a timely manner
  • Participate in requested product trainings or staff meetings

Experience and Education Requirements:

  • Experience working with providing phone support or assistance to customers
  • Background in Nursing or Medical Training a plus
  • Fluency in English (Speaking – Reading - Writing)
  • Able to follow policies and procedures and provide detailed documentation

Strongly Preferred:

  • Experience in Home Health – Billing and/or Clinical
  • EMR software experience
  • Medical or Coding certification

Working Conditions and Special Demands:

  • Availability during 6 am - 6 pm PST timeframe.

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

Redial BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Tech Support

Western Cape, Western Cape Redial BPO

Posted today

Job Viewed

Tap Again To Close

Job Description

workfromhome

Overview

Position Title: Product Support Technician

Department: Support

Position Summary:

The product support technician provides the second level of technical support for customers. The technician assumes ownership of cases assigned by the support team supervisor or open tickets in the support queue. The product support technician will follow through until the case has been resolved, or it’s been reassigned to another technician. Product Support Technicians are responsible for working with product developers and other technicians in order to provide efficient support for the customer. In addition, product support technicians will be responsible for promoting company-wide events and promotions that are relevant to the customer. Providing online product training might also be required.

Primary Duties and Responsibilities:

  • Remotely connect to those using automated software solutions and assist with clinical, and technical, support issues and/or questions
  • Understand, and stay up to date, with industry-related regulations and changes
  • Use Fresh Sales as an account management tool, checking and documenting accordingly
  • Use Freshdesk as a technical support ticket management tool, checking and documenting accordingly
  • Provide general support on the software like billing and other clinical-related components of the software.
  • Complete operational requirements by expediting work results
  • Contribute to team effort by accomplishing related results as needed
  • Resolve cases in a timely manner
  • Participate in requested product trainings or staff meetings

Experience and Education Requirements:

  • Experience working with providing phone support or assistance to customers
  • Background in Nursing or Medical Training a plus
  • Fluency in English (Speaking – Reading - Writing)
  • Able to follow policies and procedures and provide detailed documentation

Strongly Preferred:

  • Experience in Home Health – Billing and/or Clinical
  • EMR software experience
  • Medical or Coding certification

Working Conditions and Special Demands:

  • Availability during 6 am - 6 pm PST timeframe.

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

Redial BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Tech Support

Mpumalanga, Mpumalanga Redial BPO

Posted today

Job Viewed

Tap Again To Close

Job Description

workfromhome

Overview

Position Title: Product Support Technician

Department: Support

Position Summary:

The product support technician provides the second level of technical support for customers. The technician assumes ownership of cases assigned by the support team supervisor or open tickets in the support queue. The product support technician will follow through until the case has been resolved, or it’s been reassigned to another technician. Product Support Technicians are responsible for working with product developers and other technicians in order to provide efficient support for the customer. In addition, product support technicians will be responsible for promoting company-wide events and promotions that are relevant to the customer. Providing online product training might also be required.

Primary Duties and Responsibilities:

  • Remotely connect to those using automated software solutions and assist with clinical, and technical, support issues and/or questions
  • Understand, and stay up to date, with industry-related regulations and changes
  • Use Fresh Sales as an account management tool, checking and documenting accordingly
  • Use Freshdesk as a technical support ticket management tool, checking and documenting accordingly
  • Provide general support on the software like billing and other clinical-related components of the software.
  • Complete operational requirements by expediting work results
  • Contribute to team effort by accomplishing related results as needed
  • Resolve cases in a timely manner
  • Participate in requested product trainings or staff meetings

Experience and Education Requirements:

  • Experience working with providing phone support or assistance to customers
  • Background in Nursing or Medical Training a plus
  • Fluency in English (Speaking – Reading - Writing)
  • Able to follow policies and procedures and provide detailed documentation

Strongly Preferred:

  • Experience in Home Health – Billing and/or Clinical
  • EMR software experience
  • Medical or Coding certification

Working Conditions and Special Demands:

  • Availability during 6 am - 6 pm PST timeframe.

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

Redial BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Tech Support

Gauteng, Gauteng Redial BPO

Posted today

Job Viewed

Tap Again To Close

Job Description

workfromhome

Overview

Position Title: Product Support Technician

Department: Support

Position Summary:

The product support technician provides the second level of technical support for customers. The technician assumes ownership of cases assigned by the support team supervisor or open tickets in the support queue. The product support technician will follow through until the case has been resolved, or it’s been reassigned to another technician. Product Support Technicians are responsible for working with product developers and other technicians in order to provide efficient support for the customer. In addition, product support technicians will be responsible for promoting company-wide events and promotions that are relevant to the customer. Providing online product training might also be required.

Primary Duties and Responsibilities:

  • Remotely connect to those using automated software solutions and assist with clinical, and technical, support issues and/or questions
  • Understand, and stay up to date, with industry-related regulations and changes
  • Use Fresh Sales as an account management tool, checking and documenting accordingly
  • Use Freshdesk as a technical support ticket management tool, checking and documenting accordingly
  • Provide general support on the software like billing and other clinical-related components of the software.
  • Complete operational requirements by expediting work results
  • Contribute to team effort by accomplishing related results as needed
  • Resolve cases in a timely manner
  • Participate in requested product trainings or staff meetings

Experience and Education Requirements:

  • Experience working with providing phone support or assistance to customers
  • Background in Nursing or Medical Training a plus
  • Fluency in English (Speaking – Reading - Writing)
  • Able to follow policies and procedures and provide detailed documentation

Strongly Preferred:

  • Experience in Home Health – Billing and/or Clinical
  • EMR software experience
  • Medical or Coding certification

Working Conditions and Special Demands:

  • Availability during 6 am - 6 pm PST timeframe.

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

Redial BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Tech Support

Gauteng, Gauteng Redial BPO

Posted today

Job Viewed

Tap Again To Close

Job Description

workfromhome

Overview

Position Title: Product Support Technician

Department: Support

Position Summary:

The product support technician provides the second level of technical support for customers. The technician assumes ownership of cases assigned by the support team supervisor or open tickets in the support queue. The product support technician will follow through until the case has been resolved, or it’s been reassigned to another technician. Product Support Technicians are responsible for working with product developers and other technicians in order to provide efficient support for the customer. In addition, product support technicians will be responsible for promoting company-wide events and promotions that are relevant to the customer. Providing online product training might also be required.

Primary Duties and Responsibilities:

  • Remotely connect to those using automated software solutions and assist with clinical, and technical, support issues and/or questions
  • Understand, and stay up to date, with industry-related regulations and changes
  • Use Fresh Sales as an account management tool, checking and documenting accordingly
  • Use Freshdesk as a technical support ticket management tool, checking and documenting accordingly
  • Provide general support on the software like billing and other clinical-related components of the software.
  • Complete operational requirements by expediting work results
  • Contribute to team effort by accomplishing related results as needed
  • Resolve cases in a timely manner
  • Participate in requested product trainings or staff meetings

Experience and Education Requirements:

  • Experience working with providing phone support or assistance to customers
  • Background in Nursing or Medical Training a plus
  • Fluency in English (Speaking – Reading - Writing)
  • Able to follow policies and procedures and provide detailed documentation

Strongly Preferred:

  • Experience in Home Health – Billing and/or Clinical
  • EMR software experience
  • Medical or Coding certification

Working Conditions and Special Demands:

  • Availability during 6 am - 6 pm PST timeframe.

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

Redial BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Tech support Jobs in South Africa !

Tech Support

Gauteng, Gauteng Redial BPO

Posted today

Job Viewed

Tap Again To Close

Job Description

workfromhome

Overview

Position Title: Product Support Technician

Department: Support

Position Summary:

The product support technician provides the second level of technical support for customers. The technician assumes ownership of cases assigned by the support team supervisor or open tickets in the support queue. The product support technician will follow through until the case has been resolved, or it’s been reassigned to another technician. Product Support Technicians are responsible for working with product developers and other technicians in order to provide efficient support for the customer. In addition, product support technicians will be responsible for promoting company-wide events and promotions that are relevant to the customer. Providing online product training might also be required.

Primary Duties and Responsibilities:

  • Remotely connect to those using automated software solutions and assist with clinical, and technical, support issues and/or questions
  • Understand, and stay up to date, with industry-related regulations and changes
  • Use Fresh Sales as an account management tool, checking and documenting accordingly
  • Use Freshdesk as a technical support ticket management tool, checking and documenting accordingly
  • Provide general support on the software like billing and other clinical-related components of the software.
  • Complete operational requirements by expediting work results
  • Contribute to team effort by accomplishing related results as needed
  • Resolve cases in a timely manner
  • Participate in requested product trainings or staff meetings

Experience and Education Requirements:

  • Experience working with providing phone support or assistance to customers
  • Background in Nursing or Medical Training a plus
  • Fluency in English (Speaking – Reading - Writing)
  • Able to follow policies and procedures and provide detailed documentation

Strongly Preferred:

  • Experience in Home Health – Billing and/or Clinical
  • EMR software experience
  • Medical or Coding certification

Working Conditions and Special Demands:

  • Availability during 6 am - 6 pm PST timeframe.

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

Redial BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Tech Support

Redial BPO

Posted today

Job Viewed

Tap Again To Close

Job Description

workfromhome

Overview

Position Title: Product Support Technician

Department: Support

Position Summary:

The product support technician provides the second level of technical support for customers. The technician assumes ownership of cases assigned by the support team supervisor or open tickets in the support queue. The product support technician will follow through until the case has been resolved, or it’s been reassigned to another technician. Product Support Technicians are responsible for working with product developers and other technicians in order to provide efficient support for the customer. In addition, product support technicians will be responsible for promoting company-wide events and promotions that are relevant to the customer. Providing online product training might also be required.

Primary Duties and Responsibilities:

  • Remotely connect to those using automated software solutions and assist with clinical, and technical, support issues and/or questions
  • Understand, and stay up to date, with industry-related regulations and changes
  • Use Fresh Sales as an account management tool, checking and documenting accordingly
  • Use Freshdesk as a technical support ticket management tool, checking and documenting accordingly
  • Provide general support on the software like billing and other clinical-related components of the software.
  • Complete operational requirements by expediting work results
  • Contribute to team effort by accomplishing related results as needed
  • Resolve cases in a timely manner
  • Participate in requested product trainings or staff meetings

Experience and Education Requirements:

  • Experience working with providing phone support or assistance to customers
  • Background in Nursing or Medical Training a plus
  • Fluency in English (Speaking – Reading - Writing)
  • Able to follow policies and procedures and provide detailed documentation

Strongly Preferred:

  • Experience in Home Health – Billing and/or Clinical
  • EMR software experience
  • Medical or Coding certification

Working Conditions and Special Demands:

  • Availability during 6 am - 6 pm PST timeframe.

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

Redial BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Tech Support

Western Cape, Western Cape Redial BPO

Posted today

Job Viewed

Tap Again To Close

Job Description

workfromhome

Overview

Position Title: Product Support Technician

Department: Support

Position Summary:

The product support technician provides the second level of technical support for customers. The technician assumes ownership of cases assigned by the support team supervisor or open tickets in the support queue. The product support technician will follow through until the case has been resolved, or it’s been reassigned to another technician. Product Support Technicians are responsible for working with product developers and other technicians in order to provide efficient support for the customer. In addition, product support technicians will be responsible for promoting company-wide events and promotions that are relevant to the customer. Providing online product training might also be required.

Primary Duties and Responsibilities:

  • Remotely connect to those using automated software solutions and assist with clinical, and technical, support issues and/or questions
  • Understand, and stay up to date, with industry-related regulations and changes
  • Use Fresh Sales as an account management tool, checking and documenting accordingly
  • Use Freshdesk as a technical support ticket management tool, checking and documenting accordingly
  • Provide general support on the software like billing and other clinical-related components of the software.
  • Complete operational requirements by expediting work results
  • Contribute to team effort by accomplishing related results as needed
  • Resolve cases in a timely manner
  • Participate in requested product trainings or staff meetings

Experience and Education Requirements:

  • Experience working with providing phone support or assistance to customers
  • Background in Nursing or Medical Training a plus
  • Fluency in English (Speaking – Reading - Writing)
  • Able to follow policies and procedures and provide detailed documentation

Strongly Preferred:

  • Experience in Home Health – Billing and/or Clinical
  • EMR software experience
  • Medical or Coding certification

Working Conditions and Special Demands:

  • Availability during 6 am - 6 pm PST timeframe.

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

Redial BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Tech Support Jobs