262 Technical Support Role jobs in South Africa

Technical Support Representative page is loadedTechnical Support Representative Apply locations Johannesburg time type Full time posted on Posted 30+ Days Ago job requisition id R46662

Description

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

• Bachelor’s degree in a technical field or equivalent experience.

• 1-2 years job related experience.

• Experience with software support (technical troubleshooting and usability support)

• Experience with internet troubleshooting and website support

• Experience with supporting accounting applications a plus.

• Experience with enterprise technical support including software, hardware, and enterprise systems a plus.

• Experience with support account/billing related assistance a plus.

• Ability to adapt and multi-task to support incoming calls, email, chat, etc.

• Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.

• Ability to work with difficult customers and diffuse frustrating situations.

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact or if you are based in the US you may also contact us on 1. .

Please read our Candidate Privacy Policy .

Key Responsibilities :

Primary Duties :

• Provide telephonic and on-site technical support
• Perform first-level fault finding and testing
• Assist with system design and application for the sales team
• Deliver technical training and product demonstrations
• Evaluate new product performance
• Maintain the product demonstration room
• Capture support cases and generate weekly reports on the ERP system

Secondary Duties :

• Assist R&D with product testing and development
• Support the Marketing team with technical documentation

General :

• Follow company policies and health & safety procedures
• Support broader operational tasks when needed

Key Performance Indicators (KPIs) :

• Accuracy of support, designs, testing, and reporting
• Quality of ERP case entries and weekly reports
• Professional execution and task completion
• Compliance with internal processes and procedures

Time left to apply: End Date: September 2, 2025 (12 days left to apply)

Job Requisition ID: JR100542

To provide maintenance and technical support to the facilities department, particularly laboratory work to ensure the smooth operation of laboratories and their supplies, including LN2 and CO2 plants. The Junior Technical Support will collaborate closely with the senior technician to uphold high standards of technical support offered to the organization.

1. Laboratory Equipment Maintenance: Perform routine maintenance, inspections, and calibration of laboratory equipment including bio-safety cabinets, centrifuges, pipettes, incubators, freezers, ULTs, etc.
2. Bio-safety Level 2 & 3 Laboratories: Knowledge of bio-safety practices and standards. Ensure proper functioning and cleanliness of laboratories, including decontamination procedures.
3. Maintenance Planning: Assist with planning, providing suggestions and solutions for plant/machine/equipment malfunctions in accordance with FM maintenance standards.
4. Setup and Commissioning: Assist with setup and commissioning of plant/machine/equipment and guide proper use of laboratory equipment.
5. Liquid Nitrogen Plant: Assist in maintenance and operation, ensuring client LN2 supply demands are met.
6. Troubleshooting: Repair equipment malfunctions in coordination with external service providers if needed.
7. Waste Disposal: Oversee proper disposal of biohazardous waste.
8. Spare Parts Monitoring: Maintain laboratory equipment spares according to FM standards.

Note: The candidate will be expected to work overtime when required.

• Electrical N3
• HVAC or Refrigeration Certificate

• At least 3 years’ experience in Medical/Scientific Laboratory facilities or equivalent.
• Experience in refrigeration maintenance.
• Experience working in a Bio-Hazard Research Facility.
• Experience with Microbiological Safety Cabinets, Fume Cabinets, and Class III Isolators is an advantage.

• Understanding of national and international industry standards.

• Excellent organizational and interpersonal skills.
• Knowledge of laboratory equipment, refrigeration, and applicable codes.
• Ability to read wiring schematics, specifications, and manufacturers’ literature.
• Organized, proactive, and committed to completing projects.
• Ability to plan, organize, and meet deadlines.
• Systematic, careful, dependable, and friendly.
• Excellent problem-solving skills.
• Strong oral and written communication skills.
• Ability to work independently with minimal supervision.

Employee

September 2, 2025

Only shortlisted candidates will be contacted. If you do not hear within 14 days of the closing date, consider your application unsuccessful.

Africa Health Research Institute (AHRI) aims for optimal health and well-being of under-resourced populations. Based in KwaZulu-Natal, South Africa, AHRI conducts population, basic, translational, social, and clinical sciences research. We collaborate globally and prioritize training the next generation of African scientists. Our values include ubuntu, transformation, leadership, innovation, excellence, and collaboration.

Description

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

• Bachelor’s degree in a technical field or equivalent experience.
• 1-2 years job related experience.
• Experience with software support (technical troubleshooting and usability support).
• Experience with internet troubleshooting and website support.
• Experience with supporting accounting applications a plus.
• Experience with enterprise technical support including software, hardware, and enterprise systems a plus.
• Experience with support account/billing related assistance a plus.
• Ability to adapt and multi-task to support incoming calls, email, chat, etc.
• Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.
• Ability to work with difficult customers and diffuse frustrating situations.

Business Segment: Personal & Private Banking

Location: ZA, GP, Johannesburg, Simmonds Street

To design, develop, and maintain mainframe applications to maintain the stability, security, and efficiency of mainframe systems. Perform analysis, testing, debugging, and troubleshooting of mainframe software applications. Create technical documentation and user manuals to support mainframe applications.

Qualifications

Type of Qualification: First Degree
Field of Study: Information Technology

Experience Required
Technology Operations / Infrastructure Production
Technology
5-7 years
5-7 years’ experience with full software development lifecycle (SLDC), within systems development, implementation and maintenance / enhancements of solutions in the corporate sector organisation.

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

Technical Support Specialist

What’s holding global brands back in South Africa isn’t demand. It’s friction. We’re changing that. If you're excited by complex challenges, care about doing things properly, and thrive in a fast-moving environment, this is a rare opportunity to do your best work.

The problem Precium is solving:

Global businesses want to grow across the continent but broken payment experiences, regulatory minefields, and infrastructure gaps get in the way.

Precium helps global brands reduce payment failures, navigate local regulations, and get paid, reliably and at scale.

We build payment infrastructure that reduces friction, increases revenue, and ensures compliance without compromising performance.

From reconciliation to payouts, we handle the complexity so our clients can operate with confidence.

Our clients include South Africa’s biggest enterprises and some of the world’s most recognisable consumer brands. We're backed by global investors like QED Investors, Partech, and SpeedInvest, and we’re building for scale, for depth, and for the long term.

We’re a team of builders who care about craft, rigour, and impact. We value the effort it takes to do hard things well and we’re excited by the opportunity to shape how the world does business in South Africa.

We give global brands the infrastructure, insight, and control they need to grow in South Africa.

The role

We're seeking a Technical Support Specialist to join our team and play a central role in providing exceptional support to our merchants after they go live on our platform. In this role, you will be responsible for resolving complex technical issues related to our payment platform, API integration, transaction flows, and platform monitoring. You will report to the Payment Operations Manager.

If you thrive in a fast-paced environment and excel at technical troubleshooting with a customer-focused approach, we want to hear from you.

Why this role matters:

As a Technical Support Specialist, you will be crucial in ensuring seamless merchant experiences and maintaining customer trust. Your work will directly impact merchant satisfaction and the smooth operation of our platform.

Why Precium

At Precium, ambition is expected. We believe this is what it takes to build something that lasts.

• Partner with some of the world’s most ambitious merchants and orchestrators as they expand into South Africa.
• Build from first principles whether you're designing a system, solving a client problem, or rewriting a process.
• Join a team that values precision, curiosity, and discipline, and backs it up with high trust and high standards.
• Competitive salary, ESOP, and benefits.

Who you are

You’re a sharp thinker and an even sharper doer. You care about the details, ask good questions, and enjoy learning as you go. You’re motivated by challenges, not discouraged by them. You like solving hard problems with other smart people. You don’t need hand-holding, but you value open feedback and being part of a strong, honest team.

The ideal candidate will possess:

• Technical Troubleshooting – Ability to diagnose and resolve complex technical issues efficiently, especially related to APIs, integration, and transactions.
• API Knowledge – Hands-on experience working with and troubleshooting RESTful APIs, using tools like Postman.
• Coding Languages – Proficiency in multiple programming languages such as JavaScript, Python, or C# to troubleshoot code-level problems.
• Incident Management – Experience managing and resolving platform incidents, including escalating issues to engineering teams.
• Payments Industry Familiarity – Understanding of payment gateways, transaction processing, and related technologies.

Key responsibilities

• Provide advanced technical support for API integration, Postman troubleshooting, and transaction processing.
• Diagnose and troubleshoot integration issues between Precium's platform and merchant systems.
• Monitor the platform to identify and address transaction failures and system performance issues.
• Manage engineering escalations, collaborating closely with developers for timely solutions.
• Assist with card data and vault migrations, ensuring smooth customer transitions.
• Offer support and guidance as the escalation point for unresolved technical issues.
• Document troubleshooting steps, solutions, and platform knowledge to enhance support processes.

Challenges you’ll need to solve

• Tackle complex technical issues in a fast-paced environment where precision is key.
• Serve as a knowledge resource and escalation point for internal and external stakeholders.
• Balance multiple support priorities while maintaining a high standard of customer service.

How we work

At Precium we follow 5 guiding values. These values underpin our day-to-day, guide our decision making both externally and internally and describe who we are.

• We spell Client with a capital C
• We speak and seek truth and transparency
• We are here to win the match together
• We continuously level up
• We take action

Job details

• Cape Town based (Min 1 day in office)
  
• Preferred start date: 1st June 2025
• Role budget: Disclosed in intro call
• Contractor or permanent: Permanent

This is a chance to do your best work and help lead Precium’s next chapter of growth as we shape how global merchants do business in South Africa.

Join to apply for the Technical Support Representative role at RELX .

This position provides high-quality telephonic technical support and problem resolution to customers daily, aiming to meet or exceed department objectives to protect and increase LexisNexis revenues. The role involves initiating escalation processes for unresolved issues and utilizing skills from training, education, or certifications to fulfill responsibilities. It also includes assisting with account-related issues such as ID/password recovery, billing, and general account services. Experienced representatives are expected to share their knowledge to improve team performance, working collaboratively in a team environment.

• Bachelor’s degree in a technical field or equivalent experience.
• 1-2 years of relevant experience.
• Experience with software support, including troubleshooting and usability support.
• Experience with internet troubleshooting and website support.
• Supporting accounting applications is a plus.
• Experience with enterprise systems, hardware, or billing support is a plus.
• Ability to multitask across calls, emails, and chat support.
• Quick understanding of key terms for troubleshooting.
• Ability to handle difficult customers and de-escalate situations.

RELX is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, creed, religion, sex, national origin, or other protected characteristics. For accommodations, contact or call 1. .

Workwize is a fast-growing SaaS company based in The Netherlands, specializing in IT asset management solutions for modern, distributed teams. Our platform helps companies streamline procurement, management, and return of IT equipment — all in one place. We’re a remote-friendly company with a strong focus on clarity, collaboration, and continuous improvement.

Are you passionate about solving technical problems and ensuring customers have the best experience possible? Do you thrive in fast-paced, collaborative environments where every day brings a new challenge?

JoinWorkwize as aTechnical Support Specialist within ourCustomer Operations Team . In this pivotal role, you’ll be the first line of technical expertise, supporting both our clients and internal teams. You'll manage and resolve technical queries throughZendesk andLinear/Jira , always aiming for speed, clarity, and quality.

Your mission:Deliver accurate, timely support while actively contributing to the continuous improvement of our tools, documentation, and processes.

As a Technical Support Specialist, you'll act as theprimary technical contact for our client-facing teams and serve as the bridge betweenCustomer Support and Engineering . Your key responsibilities include:

Resolve technical issues such as user reactivations, order cancellations, and API-related questions.

Reproduce and analyze bugs, performing root cause analysis to explain expected vs. actual behavior.

Triage and filter tickets to protect Engineering focus and improve response efficiency.

Document all cases clearly and escalate only when necessary.

Build and maintain deep knowledge of the Workwize platform, features, and tools.

Stay current with updates, new features, and process changes.

Support internal teams with technical questions, includingMDM device setup andwarehouse device wipe-up procedures.

Translate technical concepts for non-technical teams and vice versa.

Flag recurring technical issues and recommend process or documentation improvements.

Manage tickets inZendesk and log validated bugs inLinear (or Jira) as needed.

3+ years of experience in atechnical support orcustomer support role, preferably within aSaaS or tech company.

Strong understanding of APIs and debugging processes. Ability to explain and document technical issues clearly.

Intermediate technical knowledge, including experience with tools likeMySQL ,Postman ,Cursor , and APIs.

Proficiency withZendesk ,Jira , orLinear .

Excellent communication skills — both technical and non-technical — with a customer-first mindset.

Experience working cross-functionally with Customer Success, Operations, and Engineering.

Highly organized, detail-oriented, and solutions-driven.

Work remotely from South Africa with a flexible schedule.

Join a growing international startup with a supportive and transparent culture.

Collaborate with cross-functional teams across Europe and beyond.

Bring your ideas — we value continuous improvement and initiative.

Opportunity to grow in a role that blends technical support, problem-solving, and product knowledge.

If you're excited about combining technical problem-solving with customer impact, we'd love to hear from you. Join Workwize and help shape the future of remote IT asset management.

Submit your application today and be part of our distributed success story!

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A leading cash management company based in Houghton is urgently looking for a Support Manager to be responsible for managing the provision of technical support to ICT operations through efficient and responsive Service Desk and Service Delivery Management teams. The Support Manager will be accountable for the delivery of the functional strategy and service management performance in line with service level agreements (SLAs).

In order to be considered, the following is required:

• Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar
• Certification in relevant Enterprise Architecture or Technology frameworks and methodologies (Advantageous)
• Microsoft Office Suite
• Customer Service
• Team Leadership
• Business Analysis
• Good written and verbal communication skills
• Programming languages
• Data modelling
• Understanding of database / database management
• Knowledge of ICT project management principles (e.g., Agile)
• Understanding of Software Development Life Cycle (SDLC)
• A strong technical background in applications or technical management experience
• 8 years of experience within a technology department
• 5 years of management experience leading a team of ICT professionals
• 3 years of financial industry experience

Key Performance Areas (KPAs):

• Technology strategy and innovation
• Planning and organisation
• Execute analysis and design activities
• Technical implementation within own area
• Vendor management
• Customer management
• Business partner relationship management
• Quality
• Risk management
• Finance
• Leadership and people management

If you would like to email your CV directly, please send it to or contact .

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.

Plus Medical Aid, Pension, Risk Benefits, Disability, Funeral Cover, 13th Cheque for non-management roles.