462 Technical Support Manager jobs in South Africa

Technical Support Manager (POS )

Roodepoort / West Rand

R 15 000 to R 18 000 per month

Requirements

• Qualification: Minimum GR12 but Electronics/iT Technical Diploma or BTech degree recommended.
• PC HW & SW, Networks and Basic Electronics knowledge/qualifications & experience
• Experience as Support Technician/Help Desk operator and working with clients
• Own vehicle and drivers license to get to work
• Good knowledge of CCTV, Access Control, Alarms, Gatemotors and Electric Fence and able to technically support the products

Closing Date: 31 March 2024

Job Description

To manage and provide specialist technical expertise and support to maintain external and internal supplied networks, hardware and systems software

Hello Future IT Technical Support Manager

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

To manage and provide specialist technical expertise and support to maintain external and internal supplied networks, hardware and systems software

This is for an IT Technical Support Manager in Umhlanga

Are you someone who can:

• Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Manage server, desktop and network related service and service delivery across all environments and deliver complex
• Desktop and network routing across distributed campuses
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME s, project managers and senior staff members by providing input to business requirements
• Responsible for the timeous and effective response of IT server, desktop and network user queries and problems through incident reports, actions and pro-active identification and resolution of problems

You will be an ideal candidate if you have:

• Bachelor's in information systems or computer science Core or Software Service Technician MCSE, CCIE, MS SQL+, RHCE or RHCA.
• 5 - 7 years of Information Technology experience within the Network & Security environment.
• General expereince in Computer operations, Infrastructure, Server/desktop/database, Management of Integrated systems, Staff management, Security, Cabling, Architecture, Design, Strategy.

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment
• Projects and delivery focused

You will have access to:

• Challenging Work.
• Opportunities to network and collaborate with stakeholders at all levels of the organisation.
• Engage with subject matter experts to enhance and develop your skill set.
• Opportunities to innovate and use data analytics.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Are you interested to take the step? We look forward to engaging with you further. Apply now

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

12/09/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Are you a driven, hands-on leader with a passion for technical sales and customer success? We're looking for a
Sales and Technical Support Manager
to take charge of building strong customer relationships, driving innovation, and delivering smart solutions. This is your chance to combine engineering expertise with commercial acumen in a fast-paced, customer-focused environment.

Responsibilities:

• Deliver exceptional customer service and sales support.
• Build and maintain strong professional relationships with customers.
• Manage sales budgets and gross margins.
• Attend to and resolve customer complaints within 24 hours.
• Respond to technical service requests, troubleshoot issues, and ensure root causes are fixed.
• Conduct preventative maintenance and equipment audits at customer sites.
• Drive measurable technical and process improvements.
• Liaise with customers, planning, and internal sales to ensure accurate forecasting.
• Provide solutions tailored to customers' businesses.

Requirements:

• Grade 12
• Engineering Degree (BTech, BSc Mechanical/Electrical/Mechatronics)
• 5+ years in a technical sales role
• Strong MS Office ability
• Valid Drivers License and Own vehicle

Purpose of role

Provides strategic leadership and operational oversight of IT service delivery, support services, and project execution to ensure reliable, compliant, and user-focused technology operations across all mining sites. The role leads the integration of digital workplace technologies, on-site support, and modern collaboration tools to enable seamless business continuity. Through a strong site presence and engagement with end-users, it builds trust and drives adoption of secure and efficient digital solutions. By embedding ITIL/COBIT frameworks, maintaining governance and regulatory compliance, and applying structured project management practices, the position ensures consistent, high-quality service delivery and successful implementation of technology initiatives that enhance operational efficiency and align with business objectives.

Role Context

• Service Delivery Management – Oversee the lifecycle of IT services through ITIL principles, ensuring stability, resilience, and continuous improvement.
• Site Support & Engagement – Maintain strong IT presence across mining sites with daily desk visits, fast resolution of issues, and proactive user feedback collection.
• Governance & Compliance – Ensure adherence to mining safety, environmental, ISO, and data regulations, with transparent reporting and audit readiness.
• Project & Portfolio Delivery – Lead IT projects that enhance digital collaboration, automation, and operational efficiency, ensuring alignment with business needs.
• Stakeholder & Team Leadership – Build relationships with executives, operations, and site staff while fostering a customer-focused, accountable IT support culture.
• Vendor & Contract Management – Oversee relationships with IT vendors and service providers, ensuring service levels, contracts, and costs are effectively managed.
• Budget & Resource Management – Develop and manage budgets for IT service delivery, ensuring cost efficiency and alignment with business priorities.
• Change & Incident Management – Lead structured processes for incidents, problems, and change requests, minimizing business disruption.
• Risk & Security Oversight – Work closely with cybersecurity and compliance teams to mitigate risks, protect company data, and ensure resilience against threats.
• Reporting & Performance Monitoring – Track KPIs such as uptime, response times, resolution rates, and customer satisfaction, providing clear reporting to leadership.
• Continuous Improvement & Innovation – Identify opportunities for process automation, new tools, and technology adoption that improve efficiency and user experience.
• Training & Knowledge Sharing – Ensure IT teams and end-users are upskilled on collaboration tools, digital workplace practices, and new technologies.
• Business Continuity & Disaster Recovery – Support the planning and testing of disaster recovery and business continuity strategies to maintain operational resilience.

Qualifications

• Bachelor's degree in information technology, Computer Science, Information Systems, or a related field (essential).
• Postgraduate qualification in IT management, Business Administration, or Project Management (advantageous).
• ITIL Certification (v3 or v4 Foundation or higher – essential).
• COBIT Certification (advantageous).
• Project Management certification such as PMP, PRINCE2, or equivalent (advantageous).
• Microsoft Certified (M365 / Azure) or similar digital workplace certifications (advantageous).
• ISO/IEC 2000 or ISO 27001 knowledge/certification (advantageous).

Job Specific experience

• Proven track record of leading IT projects and driving adoption of new technologies.
• Minimum 10 years' experience in IT service delivery, with at least 5-7 years in a management role for technology services.

Inherent requirements

Must be medically fit

Closing Date

04 November 2025

Job Purpose

The Service Delivery Manager is the central point of contact for all operational service-related issues and requirements. Responsible for managing service in quality, in budget and time.

Key Responsibilities

Contract Management

• Single service interface and point of escalation for client (internal & external)
• Adhere to all contract management requirements
• Adherence to incident reporting requirements and timelines
• Adherence to maintenance schedule requirements for timing and notification
  
  thereof.

SLA Management

• Ensure the Scope of service equals services delivered
• Manage Quality of service delivered
• Ensure SLAs are met and exceeded if no associated cost
• Analyze SLA measurements
• Third Party Management
• Compilation, validation, presentation of monthly SLA reports and Business Reviews
• Weekly Operational Service Meeting owner
• Weekly account status updates to the Technical Management team
• Assist in management and measurement of conformance to service level agreements

Management of Delivery Processes

• Capacity and availability management of technical resources
• Ensure effective support desk assistance of electricity related issues
• Ensure projects are delivered on time and with accuracy
• Analyse statistics and compile accurate reports
• Keep ahead of industry's developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Service Delivery

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Facilitate problem resolution
• Manage escalation process
• Own the development of Service Improvement Plans
• Manage implementation of Service Improvement Plans
• Identify & Manage implementation of continuous improvement opportunity
• Own and manage Customer Satisfaction measurement and overall improvement
• Maintain good customer relationships
• Ensure 100% up-time of systems integration
• Ensure proper monitoring of supplier/aggregator interface
• Proactively utilize available manual & automatic tools

Work collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions

Self-Management

• Set an example through personal quality and productivity standards and ways of working with others
• Demonstrate consistent application of internal procedures. Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs

Leadership

• Be an effective inspirational leader to facilitate the creation of motivated, accountable, full-service teams who understand and strive to meet the needs of all stakeholders
• Coach, counsel and train digital team, operational managers and staff to apply, support, sustain and develop a continuous improvement culture
• Role model behaviour and motivate team members in line with the Blue Label Telecoms values and ethos.
• Guidance of others and active development of self to improve on their technical and communication abilities so that capabilities and deliveries are better understood and thus trusted and applied through the business.
• Translates strategy into goals for performance and growth helping to implement organisation-wide goal setting, performance management, and annual operating planning
• Identify the capabilities needed to meet the current and emerging business needs of the organisation. Evaluate current capabilities, identify gaps, and prioritize development activities

Competencies

• Customer Focus
• Instills Trust
• Cultivates Innovation
• Collaborates
• Situational Adaptability
• Develops Talent
• Business Insight
• Manages Complexity
• Financial Acumen
• Builds Effective Teams

Education

• Matric
• Relevant tertiary qualification

Experience

• Minimum 5 years' experience in a similar role

Job Title: Remote Service Delivery Manager

Location:
Fully Remote (Must align with North America or APJ business hours; candidates from South America are encouraged to apply)
Employment Type:
Full-time / Contract
Reports To:
Program Director

Job Overview
We are seeking two
Service Delivery Managers (SDMs)
to provide ongoing customer support and relationship management for our global device lifecycle programs. These programs help enterprise customers manage critical events like employee onboarding and offboarding. The ideal candidate will have strong experience in IT services and customer relationship management.

As an SDM, you will act as the customer's advocate in your region, fielding support questions, resolving issues, and coordinating with internal teams to ensure a seamless service delivery.

Key Responsibilities

• Customer Advocacy: Serve as the primary customer-facing representative for your region, building trusted relationships and ensuring ongoing satisfaction.
• Issue Resolution: Field customer inquiries, troubleshoot issues, and coordinate with fulfillment hubs, asset management, and internal teams for timely resolution.
• Service Monitoring: Monitor and track the progress of workflows (joiner, leaver, refresh, advanced exchange) to ensure requests are fulfilled correctly and on time.
• Performance Metrics: Track SLAs/KPIs and identify any service gaps that need to be addressed.
• Process Improvement: Serve as the bridge between customers and our internal teams, providing valuable insights and feedback to enhance workflows and service quality.

Required Qualifications

• Experience: At least 3 years of experience as a Service Delivery Manager, Customer Success Manager, or a similar client-facing role in IT services or enterprise technology.
• Language Skills: Well-spoken and well-written English is required. Spanish-speaking proficiency is a strong plus.
• Technical Acumen: Strong background in customer relationship management and issue resolution, with a familiarity with ServiceNow or other IT service management platforms.
• Collaboration: Proven ability to coordinate across distributed teams and global stakeholders.
• Problem-Solving: Excellent communication and problem-solving skills with a proactive approach to issue management.

What We Offer

• Impact: A fully remote role with regional ownership and visibility in a global program.
• Environment: A collaborative, customer-centric work environment.

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you passionate about delivering exceptional service and revolutionizing the world of technology? We have an incredible opportunity for a talented individual to join our dynamic team as a Service Delivery Manager in South Africa. In this customer-centric role, you will play a pivotal role in ensuring our clients receive top-tier service across multiple locations, all within a robust contractual framework.

You will inspire and guide our team of experts to deliver high-quality and reliable information technology services. Working closely with the latest systems, software products, and network devices; you will lead the local delivery of End User Deskside Services and Network Support, aligning our solutions with evolving business needs and driving operational excellence.

You will be an integrated part of our global delivery structure, fostering strong relationships with our clients and you will create an environment that promotes innovation, collaboration, and customer success. Your leadership will empower field engineers, technicians, system administrators, and subject matter experts to deliver, manage, and maintain IT services effectively.

When it comes to troubleshooting incidents, problems, changes, and escalations, you will be at the forefront, providing swift support to fix any issues that may arise in malfunctioning services, operations, software, or equipment. Your expertise will be crucial in ensuring that our systems run smoothly, offering our clients a seamless experience.

Responsibilities:

• Lead the local delivery team of South Africa for End User Deskside Services (90%) and Network Services (10%) , managing ~45 resources
• Track, monitor, and deliver on KPIs, SLAs, and contractual commitments in coordination with the Kyndryl Central Governance Team
• Provide leadership to ensure governance best practices and stakeholder alignment
• Govern daily operations focusing on aging and pending tickets for both EUS and network
• Serve as the primary escalation point for critical issues, ensuring prompt resolution and effective stakeholder communication
• Maintain audit trails and documentation to ensure compliance with regulatory and contractual standards
• Ensure consistent delivery aligned with agreed service levels
• Drive talent engagement, upskilling, and retention to reduce attrition risk
• Proactively identify and implement process improvement opportunities to enhance operational efficiency
• Ensure 24x7 availability during critical business periods for escalations and urgent requests
• Oversee creation, validation, and publication of operational dashboards and reports (daily, weekly, monthly)
• Provide data-driven insights and recommendations for informed business and service decisions
• Collaborate with Kyndryl SA partner/vendor to manage resource availability, performance, retention , and backfilling
• Identify and drive new opportunities, transformations, and improvements within the project

If you are ready to make an impact, drive client success, and be at the forefront of technological advancements, this is the role for you. Join our team and be part of an exhilarating journey as we reshape the IT services landscape with creativity, passion, and excellence.

Your Future at Kyndryl

Kyndryl has a global footprint, which means that as a Service Delivery Manager at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won't find anywhere else.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• 6+ years of experience in deskside support across applications, hardware, servers, networks, and infrastructure
• Proven technical leadership and delivery management capabilities
• Experience managing large teams and complex service environments
• Strong understanding of KPIs, SLAs, and contractual governance
• Ability to collaborate with global delivery teams and external partners
• Excellent communication and stakeholder engagement skills
• Commitment to compliance, documentation, and audit readiness
• Proactive mindset with a focus on continuous improvement and innovation

Preferred Skills and Experience

• Bachelor's degree
  Six Sigma, PMP, and/or ITIL certifications

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Service Delivery Agent

Duties will include but are not limited to:

• Configuring & Implementing Hosted PBX systems and/or implementing ethernet orders
• Placement & Monitoring of orders via internal systems
• Management of Multi-Product Orders
• Router & Firewall configurations
• Handing over completed projects.
• Building connectivity solutions
• Building customer relations
• Reporting and Escalating issues to a Direct Line Manager

This will need to be someone that has held a desk-based Job before and preferably has some experience in the Telecommunications field.

Own Vehicle Essential

Living in or around Alberton but not limited to.

Service Delivery Agent

Duties will include but are not limited to:

• Configuring & Implementing Hosted PBX systems and/or implementing ethernet orders
• Placement & Monitoring of orders via internal systems
• Management of Multi-Product Orders
• Router & Firewall configurations
• Handing over completed projects.
• Building connectivity solutions
• Building customer relations
• Reporting and Escalating issues to a Direct Line Manager

This will need to be someone that has held a desk-based Job before and preferably has some experience in the Telecommunications field.