308 Technical Support Leader jobs in South Africa

Technical Support Manager (POS )

Roodepoort / West Rand

R 15 000 to R 18 000 per month

Requirements

• Qualification: Minimum GR12 but Electronics/iT Technical Diploma or BTech degree recommended.
• PC HW & SW, Networks and Basic Electronics knowledge/qualifications & experience
• Experience as Support Technician/Help Desk operator and working with clients
• Own vehicle and drivers license to get to work
• Good knowledge of CCTV, Access Control, Alarms, Gatemotors and Electric Fence and able to technically support the products

Closing Date: 31 March 2024

Job Description

To manage and provide specialist technical expertise and support to maintain external and internal supplied networks, hardware and systems software

Hello Future IT Technical Support Manager

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

To manage and provide specialist technical expertise and support to maintain external and internal supplied networks, hardware and systems software

This is for an IT Technical Support Manager in Umhlanga

Are you someone who can:

• Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Manage server, desktop and network related service and service delivery across all environments and deliver complex
• Desktop and network routing across distributed campuses
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME s, project managers and senior staff members by providing input to business requirements
• Responsible for the timeous and effective response of IT server, desktop and network user queries and problems through incident reports, actions and pro-active identification and resolution of problems

You will be an ideal candidate if you have:

• Bachelor's in information systems or computer science Core or Software Service Technician MCSE, CCIE, MS SQL+, RHCE or RHCA.
• 5 - 7 years of Information Technology experience within the Network & Security environment.
• General expereince in Computer operations, Infrastructure, Server/desktop/database, Management of Integrated systems, Staff management, Security, Cabling, Architecture, Design, Strategy.

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment
• Projects and delivery focused

You will have access to:

• Challenging Work.
• Opportunities to network and collaborate with stakeholders at all levels of the organisation.
• Engage with subject matter experts to enhance and develop your skill set.
• Opportunities to innovate and use data analytics.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Are you interested to take the step? We look forward to engaging with you further. Apply now

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

12/09/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Are you a driven, hands-on leader with a passion for technical sales and customer success? We're looking for a
Sales and Technical Support Manager
to take charge of building strong customer relationships, driving innovation, and delivering smart solutions. This is your chance to combine engineering expertise with commercial acumen in a fast-paced, customer-focused environment.

Responsibilities:

• Deliver exceptional customer service and sales support.
• Build and maintain strong professional relationships with customers.
• Manage sales budgets and gross margins.
• Attend to and resolve customer complaints within 24 hours.
• Respond to technical service requests, troubleshoot issues, and ensure root causes are fixed.
• Conduct preventative maintenance and equipment audits at customer sites.
• Drive measurable technical and process improvements.
• Liaise with customers, planning, and internal sales to ensure accurate forecasting.
• Provide solutions tailored to customers' businesses.

Requirements:

• Grade 12
• Engineering Degree (BTech, BSc Mechanical/Electrical/Mechatronics)
• 5+ years in a technical sales role
• Strong MS Office ability
• Valid Drivers License and Own vehicle

SUPPORT MANAGER

WHO WE ARE

We are responsible for code changing the lives of people around the world, every day. We solve complex problems and build big ideas. And we don't stop. We believe in the ability of technology to make the world a better place; we're driven to rip through conformity and create new solutions, and smarter habits. We know why we're here: To unleash the potential of people through the power of technology. We are people multiplied by the power of tech and together we are changing the world.

CONTEXT | THE ROLE

As a Support Manager, you will be responsible for managing the support team, setting service standards, and continuously improving our support processes. You will be leading a small team of engineers, working closely with product and engineering to ensure escalated issues are resolved promptly and customer feedback is addressed.

ROLE RESPONSIBILITIES | THE WHAT & THE HOW

The Essentials

• Project Coordination:
• Manage and delegate escalated support issues, ensuring timely and effective communication with customers.
• Identify opportunities to improve product usability and customer satisfaction, collaborating with customer services team to advocate for customer needs.
• Conduct regular performance reviews, set goals, and provide feedback to team members to foster a high-performing support team.
• Client Relationship Management:
• Serve as a primary point of contact for clients, providing support and addressing any concerns for Service and Maintenance Support clients.
• Proactively communicate with clients to ensure their needs are met and expectations are managed effectively.
• Issue Resolution:
• Identify and address issues and challenges in a timely manner, working closely with the engineers to implement appropriate solutions and processes
• Escalate critical issues to Client Service Manager and Head of Operations and Delivery as needed, providing recommendations for resolution.
• Risk Management:
• Assess project risks and develop mitigation strategies to minimize project disruptions and ensure successful resolutions for the clients.
• Monitor issue resolution progress and proactively identify potential risks or roadblocks, taking proactive measures to mitigate them.
• Quality Assurance:
• Ensure that issue resolutions meet the highest quality standards and align with client expectations.
• Conduct thorough testing and quality assurance processes, collaborating with the engineers to address any issues or concerns.
• Performance Tracking and Reporting:
• Track the team and clients' performance metrics, including progress on tickets raised, budget utilisation, and resource allocation.
• Prepare regular team status reports and updates for stakeholders, highlighting key achievements, challenges, and areas for improvement.

Requirements

• Bachelor's degree in Business, Information Technology, or a related field (or equivalent experience).
• 5+ years of experience in a customer support role, with at least 2 years in a management position.
• Excellent communication and interpersonal skills, with a customer-focused mindset and a problem-solving approach.
• Proven problem-solving skills, with experience managing escalations and working cross-functionally with development teams.
• Strong organizational skills, with the ability to prioritize and manage multiple tasks and projects.
• Knowledge of Agile or other software development methodologies is an advantage.
• Proficiency in data analysis and reporting tools to monitor performance metrics.

Who are we?
Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients' investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

What will you do?
Job Purpose
The Communication Centre: Support Manager plays a pivotal role in delivering a consistently high standard of client service to both financial intermediaries and investors. This role is responsible for leading and developing a team of consultants, ensuring operational excellence, and fostering a culture of accountability, learning, and continuous improvement.

We are looking for a manager who thrives on connection, someone who is naturally engaging, values open communication and leads through collaboration and transparency. If you are the kind of leader who shares generously, embraces change, and inspires others to do the same, you will feel right at home here. This role is ideal for someone who sees people as the heart of service and believes that great client experiences start with empowered teams and can balance that with efficient workflow management.

Key Outcomes
The following outcomes will be expected to be achieved by the Support Manager:

Leadership

• Leading team members to achieve Client Service's strategic objectives
• Growing and implementing the Glacier vision for the Communication Centre

Client Servicing

• Delivering on contracted SLA's in both the Call Centre and Email teams
• Provide resolution & guidelines for technical and escalated enquiries and complaints Creating a culture of Treating Customers Fairly in the Communication Centre

Decision Making

• Prioritisation / delegation of work
• Analysing data and making data driven decisions
• Management of workflow and efficiencies

Managerial Functions

• Performance management
• Recruitment
• General people management
• Implementation of NWOW management structures and team processes

Coaching & Training

• Ongoing Coaching & identification of training and development needs
• Implementation of quality assurance best practices, processes and procedures and standards
• Measurement of quality of call, e-mails, for the communication centre
• Results orientated coaching to improve client experience
• Analyse, facilitate and co-ordinate continual feedback to consultants and /management
• Compile individual performance reports, recording all feedback to consultants
• Review the standards that are measured and suggest improvements of the standards to management
• Provide input into projects to improve client experience when required

Qualifications And Experience

• Matric / Grade 12
• Relevant financial qualification and completion of applicable regulatory exams
• 3 – 5 years Glacier experience with exceptional Glacier product and process knowledge.
• Proven management experience will be an advantage.
• Proven coaching qualification and experience
• Knowledge of Microsoft CRM/D365 will be an advantage.

Competencies

• Client focused
• Collaborates
• Drive Results
• Cultivate Innovation
• Be Resilient
• Problem solving skills
• Adaptability
• Communication skills

Attributes

• Positive, enthusiastic attitude
• Teamwork
• Ability to thrive under pressure
• Honesty, integrity and respect
• Adapt to change

What will make you successful in this role?
Qualification And Experience
Appropriate Financial Degree with 3 to 6 years related experience.

Knowledge And Skills
Ensure effective audits and expense management controls

Department operations and office management

Management of admin/clerical employees

Good understanding of regulatory and statutory environment

Compile, manage and interpret Reports

Personal Attributes
Communicates effectively - Contributing independently

Decision quality - Contributing independently

Directs work - Contributing independently

Plans and aligns - Contributing independently

Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies
Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional
Team Leader: MVNO Technical Support Desk
to join our dynamic team of
#Unstoppables.

Purpose of the Job:

The Team Lead is responsible for overseeing and ensuring the efficiency of the day-to-day activities of the real-time technical support team, services and systems.

This role focuses on managing the end-to-end activities of the technical support team that handles real-time customer queries, system anomalies and service interruptions for the MVNO business. This role involves defining and implementing support processes, managing vendor relationships, and ensuring the efficient resolution of incidents.

Main Responsibilities:

Process Definition and Implementation

• Define and implement detailed processes for handling various types of real-time customer queries and technical issues, ensuring efficient and effective resolution
• Conduct real-time trend analysis to identify recurring issues and areas for improvement, thereafter, develop and manage end to end resolutions
• Establish, document and implement standard operating procedures (SOPs) for the technical support team to ensure consistency and efficiency in operations
• Identify, assess, and mitigate potential financial risks and exposures, advise management on technical and financial implications and establish controls to prevent losses

Vendor Management

• Manage relationships with vendors and suppliers, ensuring they meet their contractual obligations and deliver high-quality services
• Manage vendors to implement necessary upgrades and maintenance to the technical support systems
• Negotiate contracts and manage service level agreements (SLAs) with vendors to ensure optimal service delivery

Team Management

• Lead a multidisciplinary team of engineers ensuring they have the resources, guidance, and support needed to deliver successful outcomes
• Mentor and develop team members, promoting a collaborative and productive work environment
• Assign tasks and responsibilities to team members based on their expertise, ensuring optimal team performance
• Define job functions and KPIs for D1 specialists, ensuring their roles are aligned with the team's objectives and operational needs
• Conduct performance ratings and provide feedback to D1 specialists, identifying areas for development and training
• Facilitate and/or lead internal knowledge sharing and skill transfer workshops
• Conduct regular team meetings to review performance, discuss challenges, and plan for upcoming tasks and projects
• Manage day-to-day people's tasks such as leave, standby and overtime schedule

Stakeholder Engagement

• Engage and collaborate with internal stakeholders, including the wholesale business division, to ensure alignment on objectives and priorities
• Engage and collaborate with external stakeholders, including MVNO partners and vendors, to manage relationships and address any issues or concerns
• Provide regular updates to senior management on team performance, system status and key metrics ensuring alignment with business objectives
• Manage customer expectations and ensure that delivered solutions meet or exceed requirements

Planning and Decision Making

• Design, develop and execute micro plans with a horizon of 3-9 months to achieve KPIs and service levels, including resource allocation, project timelines, milestone tracking and staff upskilling
• Identify, assess and drive decisions on business processes, vendor engagements and resource allocation, ensuring alignment with strategic goals and operational needs
• Analyze and propose application / DB / Equipment to senior management on team to meet and forward plan on operational requirements
• Identify, assess and implement improvements to existing processes to enhance efficiency and effectiveness

Customer Support Management

• Manage the day-to-day operations of the Technical Support Desk, driving timely and effective resolution of customer issues
• Manage customer escalations, ensuring that issues are resolved promptly and to the satisfaction of the customer
• Develop and manage the implementation of strategies to improve customer support processes and enhance overall customer experience
• Manage ticket and incident process to ensure MTTR (Mean Time to Resolve) aligns business and performance SLAs
• Collaborate with required teams to deliver detailed Root Cause Analysis ("RCA") or Incident Reports (IR) for all high-priority incidents within the agreed timeframe

Stakeholder Engagement

• Engage and collaborate with external stakeholders, including MVNO partners and vendors, to manage relationships and address any issues or concerns
• Collaborate with senior leadership, business stakeholders, and technical teams to ensure alignment on objectives and priorities
• Provide regular updates to senior management on team performance, system status and key metrics ensuring alignment with business objectives

Minimum Qualification

• Bachelor's degree in computer science, Engineering, Information Technology, or a related field

Experience

• 8+ years of relevant experience, including technical and management roles
• Proven experience in billing systems and backend processes, including the ability to troubleshoot and resolve complex issues
• Experience with network operations, solution architecture, and integration functions, with experience in managing these areas
• Ability to translate tactical approaches into actionable results and KPIs, ensuring the team meets its objectives and delivers high-quality service

Technical Competence
:

• In-depth knowledge of technical support and operations, including backend systems and vendor management
• Experience in managing technical teams and guiding D1 specialists, providing technical expertise and leadership
• Experience in ITIL practices for IT service management
• Knowledge of SDLC practice/processes
• Experience in AWS infrastructure and containerized environments
• Good knowledge of databases (Oracle, PLS/SQL or SQL Server)

"Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic."

Job Description

Carrying out installation, Running test, and maintenance of IT equipment

Networking, troubleshooting, and driving of the company’s IT equipment.

Ensuring smooth operations in any business

Recruiting, developing, and providing mentorship to other IT staff.

Qualification & Skills

Must have an IT qualification

Must have staff management experience

Must have minimum of 2 years working experience 

Must have a Drivers license

Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful.

Our client, a dynamic organisation in the financial services sector, is seeking an experienced IT Support Manager to lead and enhance their IT infrastructure operations. This is a critical, hands-on leadership role responsible for ensuring optimal network stability, security and performance across the business.

Key Responsibilities:

• Oversee all IT hardware management, procurement and lifecycle processes.
• Maintain a secure and stable network and fibre connectivity across multiple sites.
• Manage domain security, user access, server maintenance and data backups.
• Implement and enforce cybersecurity protocols and best practices.
• Lead the IT support function and ensure timely issue resolution.
• Manage third-party IT vendors, contracts and service levels.
• Develop and uphold IT policies, procedures and documentation.

Qualifications & Experience:

• Bachelor's degree in IT, Computer Science, or a related field.
• Minimum 5 years' experience in IT support or infrastructure management.
• Proven expertise in network security, server administration and hardware performance.
• Strong vendor management and stakeholder engagement skills.
• Excellent problem-solving, communication and leadership abilities.
• Relevant certifications (CompTIA Network+/Security+, Microsoft Azure/Server Admin, CCNA) are an advantage.

If you haven't heard back from us within two weeks of submitting your application, please consider your application unsuccessful at this time. We appreciate the time and effort you've invested in applying for this position and encourage you to keep an eye on our page for future opportunities.

The main purpose of this role is to conduct and manage product, field and client support of AXXIS detonator products. Facilitate training of new clients on the use of the AXXIS products. Conduct assessments on trainees up to certification. Responsible to ensure that all the requirements of the OSH Act, and statutory prescriptions (at a minimum) are met on the site. Presenting of the current product to new clients, customer-focused, strong interpersonal skills, analysis and ability to troubleshoot.

• Certificate in Explosives Management Systems
• Surface Rock Breaking Certificate (blasting licence)

Advantageous Requirements

• Degree or diploma in Explosives Management Systems

• 5 years demonstrated experience inelectronic blasting systems management
• 2 years mining experience including mining, blasting, blast auditing and reporting
• Previous experience in supervising employees
• Previous responsibility for managing costs

• Interacting and liaising with customers daily
• Enhancing service delivery
• Planning and organizing to meet orders on blasting equipment
• Bench marking
• Reporting on previous blasts and general
• Monthly report to BME management and mine including a blasting efficiencies report and cost analysis
• Training of mine personnel
• Implementation of AXXIS initiation system
• Client support related to the AXXIS product
• Investigate product related issues regarding quality, failures and performances
• Technical assistance with regards to mining operations
• Ensuring the correct procedures are followed regarding AXXIS SOP's
• Responsible to ensure that all the requirements of the OSH Act, and statutory prescriptions (at a minimum) are met on the site
• Responsible for ensuring that staff working on the site meet all the statutory, legal and BME SHEQ requirements, standards, and prescriptions necessary for the performance of day-to-day activities on the site as well as preparing for and executing a detonation. This includes, among other things, the items on the Monthly Site Inspection Form as well as for underground blasting preparation and exec

Job Related Skills

• Organizational skills
• Motivate and manage others
• Customer focused
• Strong interpersonal skills
• Ability to troubleshoot
• Ability to exercise autonomy/independence
• Strong decision-making skills
• Report writing skills
• Complex Problem Solving

Competency Requirements

• Adhering to Principles & Values - Essential
• Planning and Organising - Essential
• Problem Solving - Essential
• Good communication skills - Essential
• Coping with Pressures and Setbacks - Essential

Occupational Level: Middle Management / Professional