469 Technical Support Engineer jobs in South Africa

Key Responsibilities: 🔧 Primary Duties:

• Provide telephonic and on-site technical support
• Perform first-level fault finding and testing
• Assist with system design and application for the sales team
• Deliver technical training and product demonstrations
• Evaluate new product performance
• Maintain the product demonstration room
• Capture support cases and weekly reports on ERP system

🬠Secondary Duties:

• Assist R&D with product testing and development
• Support the Marketing team with technical documentation

📠General:

• Follow company policies and health & safety procedures
• Support broader operational tasks when needed

Key Performance Indicators (KPIs):

• Accuracy of support, designs, testing, and reporting
• Quality of ERP case entries and weekly reporting
• Professional execution and task completion
• Compliance with internal processes and procedures

Minimum Requirements:
Essential Skills & Experience

• Experience in the fire detection and/or electronic security industry
• Knowledge of fire detection technologies, including:
• Aspiration systems
• Intelligent systems
• Conventional systems
• Beam detection
• Proven troubleshooting skills and the ability to solve technical problems
• Eagerness to learn
• Strong communication skills

Technical & Job Competencies:

• Ability to:
• Deliver telephonic and on-site technical support
• Conduct first-level fault finding and testing
• Provide application and design assistance to the sales team
• Write technical reports and weekly case updates
• Provide training and demonstrations to customers and staff
• Evaluate new product performance
• Maintain a demonstration room and support R&D and marketing teams
• Strong attention to detail and accuracy, especially in:
• Design advice
• ERP data entries
• Reporting

Personal Attributes:

• Professional, reliable, and safety-conscious
• Able to plan and execute tasks independently
• Comfortable interacting with customers and internal stakeholders

Key Responsibilities: 🔧 Primary Duties: Provide telephonic and on-site technical support Perform first-level fault finding and testing Assist with system design and application for the sales team Deliver technical training and product demonstrations Evaluate new product performance Maintain the product demonstration room Capture support cases and weekly reports on ERP system 🬠Secondary Duties: Assist R&D with product testing and development Support the Marketing team with technical documentation 📠General: Follow company policies and health & safety procedures Support broader operational tasks when needed Key Performance Indicators (KPIs): Accuracy of support, designs, testing, and reporting Quality of ERP case entries and weekly reporting Professional execution and task completion Compliance with internal processes and procedures Minimum Requirements: Essential Skills & Experience Experience in the fire detection and/or electronic security industry Knowledge of fire detection technologies, including: Aspiration systems Intelligent systems Conventional systems Beam detection Proven troubleshooting skills and the ability to solve technical problems Eagerness to learn Strong communication skills Technical & Job Competencies: Ability to: Deliver telephonic and on-site technical support Conduct first-level fault finding and testing Provide application and design assistance to the sales team Write technical reports and weekly case updates Provide training and demonstrations to customers and staff Evaluate new product performance Maintain a demonstration room and support R&D and marketing teams Strong attention to detail and accuracy, especially in: Design advice ERP data entries Reporting Personal Attributes: Professional, reliable, and safety-conscious Able to plan and execute tasks independently Comfortable interacting with customers and internal stakeholders

Key Responsibilities : Primary Duties : Provide telephonic and on-site technical support Perform first-level fault finding and testing Assist with system design and application for the sales team Deliver technical training and product demonstrations Evaluate new product performance Maintain the product demonstration room Capture support cases and generate weekly reports on the ERP system Secondary Duties : Assist R&D with product testing and development Support the Marketing team with technical documentation General : Follow company policies and health & safety procedures Support broader operational tasks when needed Key Performance Indicators (KPIs) : Accuracy of support, designs, testing, and reporting Quality of ERP case entries and weekly reports Professional execution and task completion Compliance with internal processes and procedures #J-18808-Ljbffr

Our mission is to unlock the collaborative power of communities by making Web3 universally easy to use, access, and build on.

Working with Consensys puts you at the forefront of an evolving paradigm , transforming our society for the better. We fundamentally believe blockchain is the next generation of technology that can lay the foundation for a more just and equitable society.

Blockchain tech is just over 10 years old. Ethereum itself is still a toddler and we’re far from reaching our full potential. You’ll get to work on the tools, infrastructure, and apps that scale these platforms to billions of users.

You’ll be constantly exposed to new concepts, ideas, and frameworks from your peers, and as you work on different projects — challenging you to stay at the top of your game . You’ll join a network of entrepreneurs and technologists that reaches the edge of our ecosystem . Consensys alumni have moved on to become tech entrepreneurs, CEOs, and team leads at tech companies.

About Customer Success

The Customer Success team provides dedicated, tailor-made support solutions to emerging Consensys ventures. Being a newly formed function within Consensys, the Technical Support Engineer will have ample latitude in shaping and executing a shared customer success vision.

What you’ll do

We are seeking an experienced support engineer with independent problem-solving capabilities. A support engineer who is eager to become an expert on Consensys blockchain technologies. The candidate will work closely with Customer Success Leaders and internal and external Engineering teams for the products he/she will be engaged in. Your work will ensure the Customer Success team meets all its commitments and has the knowledge and capabilities to deliver best-in-class support to our customers.

You will be part of our Linea Support team, providing support for the Linea network. Expect to cover various support request types, from answering simple questions to troubleshooting complex issues on chain, including dApps end-users and Linea Partners. You need to be comfortable with understanding key concepts of zkEVM and its ecosystem, especially zkRollup, troubleshooting customer scripts and reproducing issues, while working closely with the engineering and product teams to relay user feedback and ensure continuous improvement of Linea network.

Key responsibilities:

• Respond to technical customer requests in accordance with our SLAs and own them until resolution.
• Provide valuable customer feedback to the product team and identify opportunities for product improvements or solutions to common issues.
• Proactively identify, develop and maintain support knowledge documentation.
• As part of a global support team, working on establishing operational protocols and standards.
• Working in an on-call environment.

Would be great if you brought this to the role:

• 2+ years of experience in a technical customer support role.
• Experience in supporting and troubleshooting applications built on blockchain.
• Excellent communication skills in English.
• Deep understanding of L2 solution, L2 Transaction Lifecycle, alongside understanding of Ethereum, web3 development, and the blockchain ecosystem.
• Understanding key concepts of zkEVM and its ecosystem, especially zkRollup related technologies is highly desirable.
• Broad awareness and understanding of Web3 and DeFi, capability of translating technical concepts in the crypto space into simple terms.
• Understanding and familiarity with web3 dev framework (Hardhat, Foundry, Remix, etc.).

Don’t meet all the requirements? Don’t sweat it. We’re passionate about building a diverse team of humans and as such, if you think you’ve got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter.

Consensys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

#J-18808-Ljbffr

Direct message the job poster from Canadian Solar Inverter

Responsibilities:

1. Responsible for answering technical/product questions from sales/customers to provide product solutions.
2. Responsible for coordinating with related departments to output the deliverable materials for each milestone stage of product launch, including but not limited to product specifications, installation manual, and technical training documentation.
3. Set up product database platform, manage and maintain global product technical database and company website to ensure the accuracy and timeliness of all external technical documentation.
4. Sorted out product highlights and formed training courseware according to the established product parameters/function definition, conducted regular technical training for sales/customers to improve the product knowledge level, and collect product feedback from sales/customers.

Relevant Experience and Qualifications:

1. Bachelor’s in Power Electronics or Automation related major.
2. More than 5 years of experience in technical support and market promotion.
3. Experience in PV, PV Inverter, Energy Storage System industry is preferred.
4. Good English reading, understanding, and written ability.
5. Independent project operation ability, strong overall planning, organizational implementation ability, clear mind with strict logic, good communication in coordination and execution.
6. Ability to adapt to high-intensity work, proactive with strong responsibility, good sense of teamwork.
7. Proficiency in office software.
8. Ability to adapt to a certain degree of business trips.

Seniority Level:

Associate

Employment Type:

Full-time

Job Function:

Customer Service

Industries:

Services for Renewable Energy

#J-18808-Ljbffr

DigiCert Cape Town, Western Cape, South Africa

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Join to apply for the Senior Technical Support Engineer role at DigiCert

DigiCert Cape Town, Western Cape, South Africa

Join to apply for the Senior Technical Support Engineer role at DigiCert

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We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

DigiCert is looking for a detail-oriented, energetic Senior Technical Support Engineer to join our team. The Senior Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have a passion for and a commitment to providing customers with world a class support experience.

The Senior Technical Support Engineer will be responsible for providing support via phone and email to DigiCert customers and partners. The applicant must have the ability to troubleshoot complex product issues related to installations, upgrades, network and Active Directory issues.

The Senior Technical Support Engineer will also submit defects and enhancements to improve the Product offerings and interact with Developers and other Software Quality and Corporate Quality personnel. They will perform other Software Quality duties, including assisting with bug verification, manual functional test execution, etc.

What you will do

• Project a professional company image through phone, email and screen sharing interactions.
• Report proprietary system inconsistencies/bugs
• Collaborate with cross-functional teams to resolve issues and provide solutions
• Recognize, document and alert supervisors of trends in customer calls
• Research through Knowledge Base articles, labs and other means to resolve customer issues
• Master internal tools used for timely problem resolution
• Contribute to DigiCert Knowledge Base
• Participate in a on call rotation
• Take Level 2 escalations and Validate issues/bugs within own test environment
• Provide internal trainings to peers to increase product knowledge

What you will have

• 2 year degree in IT, related technical degree, or equivalent work experience
• 4 years minimum of experience in technical support
• Working knowledge of Kubernetes and Docker
• Working knowledge of Rest API
• Strong problem solving and troubleshooting skills
• Working knowledge of PKI certificates
• Working knowledge of Unix operating system
• Working knowledge of Java and OpenSSL
• Strong knowledge of networking topologies
• Strong oral, written and interpersonal communication skills
• Detailed-oriented with excellent organization skills
• Self-motivated, manage your time well, and get things done.
• Team oriented and ability to work with people from diverse backgrounds
• Excellent knowledge of Microsoft products and other applicable software or applications
• Industry-related certificates are a plus (Security +, MSCE), Unix Certifications
• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Life Insurance
• Disability Insurance

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Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Technology, Information and Internet

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Cape Town, South Africa | Posted on 09/09/2024

The Support Engineer at Ello Technology is crucial in ensuring the seamless delivery of IT support and management services. This role involves providing expert technical support, managing system performance, and collaborating with team leads to achieve organizational and customer-centric goals. The Support Engineer will be responsible for resolving technical issues, maintaining system functionality, and enhancing customer satisfaction through efficient problem-solving and proactive communication.

Requirements

Technical Support and Troubleshooting:

• Provide first-line technical support to customers, addressing and resolving issues related to user and device management, Internet connectivity, firewall and WiFi configurations, and server and MS365 management.
  
• Diagnose and resolve technical problems efficiently, ensuring minimal disruption to customer operations.
  

System Monitoring and Maintenance:

• Utilize AI-powered management tools to monitor customer systems proactively, identifying potential issues before they impact business operations.
  
• Perform routine system maintenance and updates to ensure optimal performance and security.
  

Customer Communication:

• Serve as a primary contact point for technical inquiries, maintaining clear, empathetic, and timely communication with customers.
  
• Explain complex technical issues in an understandable manner to ensure customer trust and satisfaction.
  

Collaboration with Team Leads and Account Managers:

• Work closely with the Customer Care Support Team Lead and Customer Care Account Managers to align technical support activities with customer account strategies.
  
• Participate in collaborative projects and initiatives to enhance customer success and achieve business goals.
  

Documentation and Reporting:

• Maintain accurate records of customer interactions, technical issues, and resolutions.
  
• Contribute to the development and maintenance of support documentation, knowledge bases, and FAQs.
  

Continuous Learning and Development:

• Engage in ongoing professional development to stay current with the latest technologies and best practices in IT support and management.
  
• Share knowledge and insights with team members to foster continuous improvement and expertise.
  

Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  
• Proven experience in IT support or a similar technical role.
  
• Strong foundation in network infrastructure, device management, and cloud services (e.g., MS365, server management).
  
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues effectively.
  
• Strong communication skills with a focus on providing exceptional customer service.
  
• Familiarity with project management and CRM tools.
  
• Ability to work collaboratively within a team and contribute to collective goals.
  
• Commitment to continuous learning and professional development.
  

Personality Profile:

• Analytical and Detail-Oriented: Keen eye for detail with strong analytical skills for diagnosing and resolving technical issues.
  
• Empathetic Communicator: Understanding and empathetic with excellent communication skills for managing customer expectations.
  
• Adaptive Learner: Eager to learn and adapt to new technologies and challenges.
  
• Collaborative Team Player: Works well with others to achieve common goals and foster a unified approach to customer care.
  
• Resilient Problem-Solver: Maintains composure under pressure with a strong problem-solving attitude.
  
• Customer-Centric: Driven by a desire to deliver value to customers and enhance their satisfaction.
  
• Ethical and Accountable: Adheres to high ethical standards and takes ownership of actions and decisions.
  

Core Responsibilities:

• Provide expert technical support and address customer issues promptly within agreed SLA parameters.
  
• Assist in the preparation and management of accurate Bills of Materials (BOMs) for client projects.
  
• Collaborate with team leads and account managers to ensure cohesive service delivery.
  
• Participate in feedback implementation to enhance service quality continuously.
  

Key Performance Indicators (KPIs):

• SLA Compliance Rate: Achieve a 95% or higher compliance rate.
  
• Customer Satisfaction (CSS) Score: Maintain a CSS score of 95% or higher.
  
• Project Support Efficiency: Ensure a target success rate of 95% in technical project support.
  
• BOM Accuracy: Ensure high accuracy in BOM preparation and management.
  
• Continued Skill Development: Complete all required training and certifications.
  

Market Related Salary + 3 Annual Performance based bonuses per year

#J-18808-Ljbffr

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Associate IT Technical Support Engineer is a developing subject matter expert, responsible for providing a service to internal clients to ensure that the IT infrastructure and systems remain operational.
This role proactively identifies, investigates, and resolves technical incidents and problems and restoring service to clients by ensuring these incidents are managed to resolution.
**Key responsibilities:**
+ Supports with undertaking regular reviews to ensure that the assigned infrastructure is configured, installed, tested, and operational. Ensures that the software is installed and configured in line with business requirements.
+ Supports with proactively identifying problems, events, incidents, and errors prior to or when they occur.
+ Fosters good relationships with all stakeholders including vendors, carriers, and colleagues.
+ Resolves calls and identifies the root cause of incidents, events, and problems to ensure proactive future management.
+ Supports with ensuing the efficient and comprehensive resolution of incidents, problems, events, and requests.
+ Reports and escalates unresolved issues to next level Engineers and/or 3rd party vendors.
+ Provides continuous feedback to clients, affected parties and update all systems and/or portals as prescribed by standard procedures.
+ Proactively support the service desk by receiving calls and incidents, problems, requests, and events when required.
+ Supports with ensuring the resolution and recovery of an incident in line with the relevant processes and service level agreements.
+ Updates incidents, requests, problems, and/or events with progress and resolution details.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ability to communicate well and to capture all pertinent details when required.
+ Developing ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner.
+ Good interpersonal skills with the ability to foster and maintain solid stakeholder relationships.
+ Passion for achieving or exceeding expectations.
+ Good written and verbal communication skills.
+ Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
+ Ability to work well in a pressurized environment
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
+ Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
+ Stays up to date with latest relevant IT technology, trends and best practices.
**Academic qualifications and certifications:**
+ Bachelor's degree or relevant qualification in IT/Computing, or related field.
+ ITIL 4 foundation (Non-negotiable)
+ Microsoft 365.
**Required experience:**
+ Moderate level of experience required in diagnosis and troubleshooting, IT Technical Support role within a large ICT organization.
+ Moderate level of experience interacting and working closely with a variety of internal and external stakeholders at different levels in the business.
+ Moderate level of technical experience with a variety of technologies, for example (but not limited to) Secure Print, MS Azure, Meeting Room Technologies and Microsoft 365.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Direct message the job poster from Canadian Solar Inverter Responsibilities: Responsible for answering technical/product questions from sales/customers to provide product solutions. Responsible for coordinating with related departments to output the deliverable materials for each milestone stage of product launch, including but not limited to product specifications, installation manual, and technical training documentation. Set up product database platform, manage and maintain global product technical database and company website to ensure the accuracy and timeliness of all external technical documentation. Sorted out product highlights and formed training courseware according to the established product parameters/function definition, conducted regular technical training for sales/customers to improve the product knowledge level, and collect product feedback from sales/customers. Relevant Experience and Qualifications: Bachelor’s in Power Electronics or Automation related major. More than 5 years of experience in technical support and market promotion. Experience in PV, PV Inverter, Energy Storage System industry is preferred. Good English reading, understanding, and written ability. Independent project operation ability, strong overall planning, organizational implementation ability, clear mind with strict logic, good communication in coordination and execution. Ability to adapt to high-intensity work, proactive with strong responsibility, good sense of teamwork. Proficiency in office software. Ability to adapt to a certain degree of business trips. Seniority Level: Associate Employment Type: Full-time Job Function: Customer Service Industries: Services for Renewable Energy #J-18808-Ljbffr