3 Technical Roles jobs in Cape Town

Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading.

Who Are We?

1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.

We hire amazing people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with.

Learn more about our people brand by watching our culture videos:

Job Opportunity at 1Nebula:

This is a fixed-term contract role for 12 months based in Cape Town. The main purpose of this position is to provide effective service delivery to clients of Nebula. Secondly, to ensure that all service requests and incidents are resolved expeditiously, with a high level of expertise and professionalism to the complete satisfaction of the client.

What You will do within this role (Your key responsibilities):

• Service Delivery Administration
• Manage incidents and service requests by resolving, investigating and escalating to relevant stakeholders as required.
• Effect any change control activities which may be required.
• Ensure that all failures, as required by the client, are communicated to the IT management Forum.
• Provide input to Steercom, change control, project and any other operational meetings with the client.
• Compile and prepare various reports or inputs thereto, as required by the client.
• Attend to the programming of systems.
• Attend operational meetings for the purposes of providing technical or subject matter specific input.
• Manage the video and teleconference facilities and conduct testing on a regular basis to ensure that the technology/ equipment are functioning optimally.
• Advise the client on bandwidth requirements to support the desired telecommunications infrastructure and network.

• Achieve all project timelines implemented by Nebula or the Client.

• Knowledge Management

• Contribute to the group's telecoms knowledge.
• Participate in training/networking sessions and events for both the client and Nebula employees, where required.

• Continuous technical knowledge development, within the telecommunications field, by devising an active and deliberate plan of research and active study.

• Product Development

• Convert customer requirements into telecoms requirements, which could result in the new products.
• Provide input into feasibility studies pertaining to the developing of new products.

• Provide input relating to new offerings in the market.

• Design and Architecture

• Provide input into the development and design of telecommunications systems and infrastructure.

• Continuous Service Improvement

• Recommend areas in which the systems can be improved on site to secure costs savings for the client or additional value adds.

• Vendor Interaction and Administration

• Liaise with providers with regards to the full spectrum of service delivery requests.
• Ensure that vendor meetings are scheduled on a weekly and monthly basis.
• Analyse stats supplied by vendors and recommend improvements on monthly basis.

• Provide regular reports pertaining to vendor deviations and variations.

• Asset/Site Data Management

• Maintain an asset register.

More about You (Our requirements for the role):

Alt hough we believe in the potential of others more than anything else there are some minim um requirements we would look for so consider these before sending us your application

• Relevant degree and an ICT certification in any of the telecommunications technologies.
• CISCO Certifications are essential.
• Proficient with MS Office Suite (Excel, Word and PowerPoint).
• Technical knowledge:
• CCNA - Basic Cisco Networking (WAN & LAN)
• CCNP
• Cisco VOIP
• PABX's
• Video Conferencing
• Basic understanding of Cloud services

Our Amazing Perks

• Enjoy 20 Leave days a year plus a "mulligan day" each quarter after meeting all your deliverables. That's 4 extra leave days annually

• Access to our Well-being program and Employee support services – we believe in work/life balance being of utmost importance for you and your family so this perk is for them too.

• Grow your skills and learn something new with paid for Microsoft courses and certifications.

• Take up a hobby and unlock a training allowance every 2 years to do something non-work related.

• Give back by participating in our Culture and Social Responsibility initiatives.

Your Application

We use this information to determine your suitability for the role, and to guide any interviews (should you be given one). If you are unsuccessful in your application Nebula will delete the information you provide here within 3 months.

This role requires a short-term specialist in the Financial Services environment with in-depth experience on personal lines and commercial lines including specialist classes. It is based in our Technical Adviser Support team. The role is overall responsible to support a large network of advisers with complex advice related matters in PSG Insure. This includes working closely with product providers ensuring that our product suite remain competitive.

Responsibilities:

• Subject matter expert and manager of the large case review process including presenting the case and findings to senior management
• On an ongoing basis, evaluate, review and improve large case process
• Subject matter expert on technical product and advice matters including but not limited to adviser focused meetings and relevant technical/distribution committees
• Working with cross-functional teams on strategic distribution projects where Insure SME's are required
• Assist with the provision of content to technical adviser support team (Technical Advisory Services) and marketing in relation to advice and distribution activities.
• Draft, review and sign-off communication for marketing purposes in relation to advice and distribution activities.
• Collaborating with cross-divisional teams on product and product provider due diligences.
• Provide ongoing technical advisory support to advisers and distribution teams (proactive and reactive)
• Draft of communication on technical topics eg TakeNotes and Advice for Advisers
• Represent Technical Advisory Services as Insure Product expert on Technical Advisory Services and non-Technical Advisory Services related committees
• Research on ad hoc projects
• Effective management of direct reporting staff
• Responsible for facilitation of Technical Training on Personal and Commercial Lines for the Advisor Development Programme

Minimum requirements:

• NQF5 in Short-term insurance or relevant short-term insurance qualification
• 7+ years' experience in personal and commercial lines with exposure to underwriting and claims processes
• Knowledge of short-term insurance products
• Experience engaging at an EXCO/Senior Management level
• Exposure to working directly with financial advisers

Skills/Competencies:

• Ability to clearly explain and define complex business requirements
• Excellent verbal and written communication skills
• Excellent management and leadership skills
• Strong interpersonal and relationship building skills
• Proven ability to identify, assess and solve problems
• Highly adaptable and resilient
• High emotional intelligence
• Teamwork
• Ability to influence and negotiate
• Good presentation skills

How to apply:

Candidates interested must apply on Indeed by no later than 20 April 2025.

By submitting your application, you are giving PSG Financial Services implicit consent to the storage and processing of your personal information. If you are not contacted within 2 weeks of your application, please accept that your application was unsuccessful.

Job Type: Full-time

Experience:

• Commercial and personal lines short-term insurance: 7 years (Required)
• EXCO / Senior Management: 2 years (Required)

License/Certification:

• NQF 5 in Short-term insurance or an Insurance Qualification (Required)

Location:

• Bellville, Western Cape 7530 (Preferred)

Work Location: In person