5 Technical Reports jobs in South Africa

Problem Manager - Technical Communication Specialty

Midrand, Gauteng Nexio

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Job Description

permanent
ROLE PURPOSE The primary purpose of this role is to support and enhance the Problem Management function through structured, ITIL-aligned processes, ensuring the effective management, documentation, and communication of service-impacting incidents across enterprise telecommunication services. The role is pivotal in compiling and reviewing outage reports, managing both internal and external communications, and ensuring alignment with organisational targets and communication standards. It involves close coordination with cross-functional teams to produce technical reports, initiate service improvement measures, and guide communication automation efforts. Additionally, the role contributes to knowledge sharing and operational excellence through the creation and maintenance of process documentation, customer guides, and executive reporting. ROLE ACCOUNTABILITIES / KEY ACTIVITIES Understanding and conforming to the Problem Management documented work-flows and work delivery framework (ITIL-based). Constantly ensuring alignment with work activities and the annual targets set. Ability to perform general problem management activities in the Problem Management team as they pertain to telecommunication customer services and service processes. Compiling major outage reports (multiple customer services impacted) for network faults affecting any one of the enterprise technology areas, including enterprise network services (core layer 3 network), enterprise cloud services (hosting, firewalls, applications, storage services), transmission services (both core and access transmission services). Compiling individual customer incident reports for non-service managed customers in the enterprise business unit. Reviewing of incident reports compiled by service managers to ensure they conform with company communication standards. Compiling a monthly major outage analysis report which is submitted to group as part of their international major outage reporting requirements. Assistance in compiling general and technical notifications to both the internal business and customers when required. Management of the notification platforms and engagement with systems teams in terms of required communication enhancements required on these platforms. Compiling specialized technical reports requiring engagement with internal teams and co-ordination of activities to ensure required customer outcomes are met. Guiding and managing the communications requirements related to the automation of communications to customers Managing and coordinating network or service improvement initiatives focused on ensuring that permanent resolution measures are implemented for all major network outages requiring these. Compiling of technical documents such as technical process documents required for customer support, device installation guides etc. Compiling presentations, spreadsheets and documents required by management. Ensuring that the major outage communications process documents are updated as required, as well as updating of communication templates. COMPETENCIES Well-developed investigative and analytic thinking abilities. Able to simplify and integrate often complex, disjointed, and technical information into concise written communications, which have a logical flow and are factual. Well-developed problem-solving skills. Substantive technical and business writing skills. Accuracy and detail oriented. Excellent networking and interpersonal skills. Well-developed prioritisation abilities. Good knowledge of and interest in the ICT industry and technology. QUALIFICATIONS & EXPERIENCE Applicable, recognized ICT certifications e.g. Cisco CCNA and other similar ICT enterprise technology certifications, would be advantageous. A 3-year degree or diploma in information technology, business studies or journalism/publishing or similar. Matric/Equivalent Previous experience in an Information and Communication Technology (ICT) operational environment with a sound knowledge of telecommunications networks and how the different components function and relate to one another would be advantageous, but not essential Previous experience in a journalistic, business consulting, technical writing or technology training role would be advantageous, but not essential.
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Consultant - Crystal Report Writing

Gauteng, Gauteng Synergy Jobs (Pty) Ltd

Posted 4 days ago

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workfromhome
Overview

POSITION: Crystal Report Writer

LOCATION: Midrand (Hybrid)

A Crystal Report Writer is responsible for designing, developing, and maintaining reports using Crystal Reports, a popular business intelligence tool. Their role typically includes:

  • Report Development: Creating and modifying reports based on business requirements.
  • Data Analysis: Extracting and analysing data from databases to generate meaningful insights.
  • SQL Queries: Writing and optimizing SQL queries to retrieve data efficiently.
  • Collaboration: Working with stakeholders to understand reporting needs and ensure accuracy.
  • Troubleshooting: Identifying and resolving issues related to report generation and data inconsistencies.
Required Experience
  • Crystal report writing
  • SQL experience
  • Having worked affair amount of time on Great Plains, SageX3, SAP, etc ERP System – determining the tables.
  • Experience with creating complex reports and explaining it.
  • Must be able to do a Demo during interview.
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Consultant - crystal report writing

Gauteng, Gauteng Synergy Jobs

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permanent
Overview POSITION: Crystal Report Writer LOCATION: Midrand (Hybrid) A Crystal Report Writer is responsible for designing, developing, and maintaining reports using Crystal Reports, a popular business intelligence tool. Their role typically includes: Report Development: Creating and modifying reports based on business requirements. Data Analysis: Extracting and analysing data from databases to generate meaningful insights. SQL Queries: Writing and optimizing SQL queries to retrieve data efficiently. Collaboration: Working with stakeholders to understand reporting needs and ensure accuracy. Troubleshooting: Identifying and resolving issues related to report generation and data inconsistencies. Required Experience Crystal report writing SQL experience Having worked affair amount of time on Great Plains, Sage X3, SAP, etc ERP System – determining the tables. Experience with creating complex reports and explaining it. Must be able to do a Demo during interview. #J-18808-Ljbffr
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Oracle Technical Developer (P6) (Information & Communication Systems: Enterprise Systems)

Gauteng, Gauteng University of Johannesburg

Posted 4 days ago

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Oracle Technical Developer (P6) (Information & Communication Systems: Enterprise Systems)

Overview

The Oracle Technical Developer is responsible for the design, development, and unit testing of technical solutions within Oracle E-Business Suite (EBS) across HRMS, Financials, and SCM modules, as well as Oracle Fusion Cloud applications. The role involves developing and maintaining custom applications, building and supporting interface solutions, and ensuring the delivery of high-quality, scalable, and robust system enhancements aligned with business requirements.

Important notice : The University is obligated, in terms of amendments to the Criminal Law (Sexual Offences and Related Matters) Amendment Act 2021 (Act 13 of 2021), to assess all prospective employees against the National Register for Sex Offenders (NRSO). The outcome of such an assessment may impact potential employment with the University. For more information, review the following link: Justice/Criminal/NRSO.

Responsibilities
  • A well-rounded techno-functional professional, working across both technical and functional areas of Oracle EBS and Oracle Fusion Cloud.
  • Provide day-to-day technical development support for reports, functions, workflows, interfaces, and Oracle Application Framework (OAF) extensions development solutions.
  • Deliver expert-level technical and functional support for Oracle EBS Applications, including HRMS, Financials, and SCM modules.
  • Provide advanced technical support for Oracle Fusion Cloud applications, including troubleshooting, enhancements, and integration support.
  • Analyze, document, and support system changes, enhancements, and development activities, including system and user acceptance testing.
  • Lead technical investigations to diagnose Oracle EBS system issues and identify appropriate resolutions.
  • Translate business requirements into process flows and detailed technical design specifications.
  • Assist with testing and deployment of Release Update Packs (RUPs) and other module upgrades to maintain current application versions.
  • Manage coding standards and maintain code versioning using a repository (e.g., Git or similar tools).
  • Apply best practice development methodologies, tools and standards across all technical solutions.
  • Execute duties in accordance with the organization’s Systems Development Life Cycle (SDLC) and business systems development methodology.
  • Lead the deployment of new functionalities and modules into the production environment.
  • Proactively initiate, recommend and implement innovative technical solutions aligned with business needs.
  • Conduct technical evaluations and assessments of proposed solutions for business initiatives.
  • Lead the technical design and development of proposed system solutions.
  • Provide mentoring, guidance, and training to junior developers to support skills development and knowledge transfer.
Minimum Requirements
  • Bachelor’s degree in Information Technology or equivalent.
  • Oracle Developer Certificate or Oracle Cloud Fusion certificate.
  • Five (5) years' experience in Oracle Fusion Cloud environment.
  • Five (5) years’ experience as an Oracle E-Business Suite technical Developer.
  • In-depth understanding of Oracle EBS modules: HRMS, Financials, and SCM.
  • Experience translating business requirements into functional and technical specifications.
  • Knowledge of business processes and workflows within ERP systems.
Competencies And Behavioural Attributes
  • Proficiency in Oracle PL/SQL, Oracle Forms, Reports, and OAF.
  • Experience with Oracle Integration Cloud (OIC) or SOA Suite or REST/SOAP APIs.
  • In-depth understanding of Oracle EBS architecture and Oracle Fusion Cloud platform.
  • Strong experience with OTBI and BI Publisher (BIP) reporting, as well as FBDI and HDL data imports.
  • Familiarity with version control systems such as Git.
  • Skilled in performance tuning, troubleshooting, and debugging of Oracle applications across environments.
  • Excellent communication and interpersonal abilities.
  • Ability to work independently and collaboratively in cross-functional teams.
  • Leadership and mentoring capabilities.
  • Adaptability and proactive approach to learning and innovation.
Enquiries

Enquiries regarding job content: Mr. Maxwell Huma (Director: Enterprise Systems) on Tel:

Enquiries regarding remuneration and benefits: Mrs. Presheka Padayachey (HCM Business Partner) on Tel:

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Engineering and Information Technology
Industries
  • Higher Education

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Senior Technical Assistant, Media, Language & Communication Ref. No. (1725)

R900000 - R1200000 Y Durban University of Technology

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TECHNICAL SUPPORT STAFF POST

DEPARTMENT OF MEDIA, LANGUAGE AND COMMUNICATION

(LANGUAGE PRACTICE)

SENIOR TECHNICAL ASSISTANT (REF:1725)

Minimum Requirements:

  • Advanced Diploma/Postgraduate Diploma/Bachelor's Degree/B Tech in Sound Engineering or equivalent.
  • A minimum of 3 years' experience working with audio-visual equipment.

Additional recommendations:

  • At least one year in a supervisory capacity
  • Experience in working at higher education environment.
  • Communication Skills – written/verbal/presentation in English
  • Computer literate
  • Knowledge of practicals and test equipment is essential

Summary of duties:

  • Maintains fully functional laboratories so that all student practicals may be undertaken in a disciplined and effective manner.
  • Controls the LAN, and access the Internet and the DUT intranet.
  • Supervises student practicals in accordance with the requirements of academic staff.
  • Trains students (and Lab. Assistants where such structure exist) in the safe and proper use of equipment and ensures students work in a safe and disciplined manner.
  • Maintenance of laboratory equipment e.g. minor repairs, lubrication, etc. Where equipment requires major repairs, arrangements must be made to send it out for repairs
  • Where an Open Laboratory exists the technician shall control the functioning of the Open Lab Sessions.
  • Controls equipment issues and consumable stock usage and maintains up to date stock registry of consumables and equipment.
  • Monitors consumables and equipment stocks and coordinates the purchase of consumables and capital items in accordance with laid down purchasing procedures and budgetary constraints.
  • Procurement/Processing of purchase requisitions including sourcing of quotations.

  • Researching and advising on relevant and suitable equipment to be procured to serve the departmental needs.

  • General office technical support to staff members such as printers, computers, software etc.

Competencies

  • Communication and human relations skills.
  • Team leadership and small group communication skills.
  • Analytical and problem-solving skills.
  • Administration and management skills.

Salary: Market related

Contact Person: G Govindasamy

Applications should include:

o A fully completed prescribed application form which can be obtained from (under the QUICK LINKS tab - @careers)

o A detailed curriculum vita (explicitly stating experience or knowledge in the above mentioned fields)

o Covering letter.

o Certified copies of all academic records and certificates

o Current contact information of referees

o No manual applications will be accepted and incomplete applications will be disregarded.

o Please email application to and quote the post reference and post description in the subject line

Kindly note:

Communication will be entered into with short-listed candidates only. Only applications made on our application for employment form would be considered.

Applicants must complete this Application for Employment form and submit it together with the CV, ID and qualifications, quoting the Post/Ref number they are applying for to:

"While DUT strives for equal opportunities, preference will be given to suitable candidates in terms of the University's equity policy"

The University reserves the right NOT to make an appointment

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