12 Technical Positions jobs in Rustenburg

Overview

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.

There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:

1. Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
2. Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
3. Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
4. Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
5. Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
6. Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for “On-call” time is remunerated over and above your monthly total cost to company salary.

You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we’re looking for someone to provide proactive customer support.

Who is DotActiv?

DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We’re a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.

What does that mean for you?

Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.

Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.

A great attitude is what is most important. The next most important thing we will expect is an “always learning” mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:

• Any relevant IT certificates or qualifications would be advantageous.
• Strong written and oral communication skills in English.
• An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.

• Knowledge of the principles of customer service in relation to software products.
• DotActiv Enterprise software knowledge.
• Computer packages & systems currently in use by the company.
• Project management.
• Customer coaching & support.
• Competent use of job-specific in-house systems used by the company.
• Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
• Basic to Intermediate MS SQL or similar solution.
• Problem-solving (Trouble-shooting).
• Intermediate MS Operating Systems (Windows 10, 11, Server).
• Ability to test software for bugs and feature readiness.
• IIS/SSL Certificates.

To thrive in this position, you will need to have the following soft skills:

• Ability to patiently support, educate and assist customers.
• Good oral & written communication skills.
• Excellent client relationship skills (Quality client engagement).
• High capacity to represent the brand.
• Ability to multitask & remain attentive in an often-busy environment.
• Be naturally calm and focused.
• Be versatile if participation in other types of activity is required.
• Team player (especially within a matrix project environment).

• Empathetic
• Able to deal with regular stress peaks
• Curious
• Positive and Upbeat
• Technician/ Problem solver at heart

Here’s what you can expect from DotActiv as technical support:

• You’ll receive a starting monthly Cost to Company salary of between R18k and R22k , depending on your qualifications and experience.
• You’ll be working remotely and assisting customers remotely online.
• Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
• The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.

We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.

Product Portfolio

Conveyor belting, Wear Products and Splicing Products

• Manage mining, project companies, distributors and buying house Customers
• Allocation of budgets and tracking / achieving thereof.
• Make Customer sales calls and visitations to develop and grow the market share.
• Track sales pipelines and develop marketing strategies in closing deals and converting them to orders.
• Co-ordinate promotions on slow moving stock with marketing department to effectively reach out to our customer base.
• Grow market share by developing new and existing Customers
• Identify key accounts and develop marketing strategies for those respective Customers to ensure their respective growth and success.
• Build and maintain strong relations with senior management from the mining houses such as Engineering managers, Procurement Managers and General Managers.
• Analyze and evaluate current market conditions, eg : In depth knowledge concerning each customer as well as company oppositions in the territory, their strategies and developments
• Brief the CEO and Marketing Manager on market movement, competitor pricing and strategies as well as growth opportunities based on competitor short falls and customer requirements within the market.
• Provide customers with technical information relating to conveyor belts and other rubber products.
• When required, do technical audits of the conveyor systems on surface or underground conveyor belt structures. These technical assessments are to assist the customer by means of :
• Understanding the current working conditions of the conveyor belt.
• List any potential shortfalls that negatively affect the life and functionality of the current conveyor belt eg : pinch points, entrapment or impact concerns, belt tracking to mention a few scenarios.
• Once identified, shortfalls are to be noted on the official inspection report with technical reasons as well as recommended solutions.
• If required, highlight correct belt to suit the application eg : Higher abrasion resistance or rip and tear prevention depending on the findings of the inspection report.
• Compile technical PDF report with findings of the audit that will include pictures and explanations as well as a conclusion of the inspection and recommendations on the findings.
• Monitor expenses, Car, cell phone, traveling, entertainment, etc.
• Monthly debtors meetings to ensure customer accounts are up to date and maintained.
• Develop & service new customers for the product in unrepresented segments & regions within south Africa.
• Manage stock levels & inventory in accordance with customer needs & contractual agreements where applicable
• Such other duties as may be assigned to you from time to time by Management

• Grade 12
• Relevant qualifications (certificates)
• Valid South African driverse license
• Must have relevant experience

• Manage mining, project companies, distributors and buying house Customers
• Allocation of budgets and tracking/ achieving thereof.
• Make Customer sales calls and visitations to develop and grow the market share.
• Track sales pipelines and develop marketing strategies in closing deals and converting them to orders.
• Co-ordinate promotions on slow moving stock with marketing department to effectively reach out to our customer base.
• Grow market share by developing new and existing Customers
• Identify key accounts and develop marketing strategies for those respective Customers to ensure their respective growth and success.
• Build and maintain strong relations with senior management from the mining houses such as Engineering managers, Procurement Managers and General Managers.
• Analyze and evaluate current market conditions, eg: In depth knowledge concerning each customer as well as company oppositions in the territory, their strategies and developments
• Brief the CEO and Marketing Manager on market movement, competitor pricing and strategies as well as growth opportunities based on competitor short falls and customer requirements within the market.
• Provide customers with technical information relating to conveyor belts and other rubber products.
• When required, do technical audits of the conveyor systems on surface or underground conveyor belt structures. These technical assessments are to assist the customer by means of:

• Understanding the current working conditions of the conveyor belt.
• List any potential shortfalls that negatively affect the life and functionality of the current conveyor belt eg: pinch points, entrapment or impact concerns, belt tracking to mention a few scenarios.
• Once identified, shortfalls are to be noted on the official inspection report with technical reasons as well as recommended solutions.
• If required, highlight correct belt to suit the application eg: Higher abrasion resistance or rip and tear prevention depending on the findings of the inspection report.
• Compile technical PDF report with findings of the audit that will include pictures and explanations as well as a conclusion of the inspection and recommendations on the findings.

• Monitor expenses, Car, cell phone, traveling, entertainment, etc.
• Monthly debtors meetings to ensure customer accounts are up to date and maintained.
• Develop & service new customers for the product in unrepresented segments & regions within south Africa.
• Manage stock levels & inventory in accordance with customer needs & contractual agreements where applicable
• Such other duties as may be assigned to you from time to time by Management

• Grade 12
• Relevant qualifications (certificates)
• Valid South African driverse license
• Must have relevant experience

Working at Freudenberg: "We will wow your world" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

EagleBurgmann is a leading international specialist in industrial sealing technology. We combine innovative technologies, digital solutions and our passion to create sophisticated and reliable sealing systems. Our products help make entire industries safer and more sustainable.

Some of your Benefits

Car Allowance

Company Pension

Health Insurance

Performance Related Bonus

Safe Environment

Rustenburg

On-Site

EagleBurgmann Seals South Africa (Pty) Ltd.

You support our team as

INLAND TECHNICAL SALES REPRESENTATIVE (F/M/D)

Responsibilities

• Calling on clients within the Sasolburg and surrounding
• areas
• Technical sales and product recommendations to
• customers
• Achieving sales targets set for the area
• Manage sales contribution and increase turnover
• Promoting all EagleBurgmann products in area of
• responsibility and surrounding areas
• Identify and grow potential new key accounts and drive
• new business ventures
• Sustain customer relations and provide clear direction

Qualifications

• Matric
• Sales/Technical qualification/Pump or mechanical seal experience
• 5-10 years' technical experience with technical sales
• Proficient in MS Office
• Excellent Communication skills in English and Afrikaans
• Customer orientated
• Presentation skills / negotiation skills
• Must be able to work overtime and be on standby
• Must be able to work at heights

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Additional Information

Sarasvathie Naidoo

x118

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

What you will do :

• Provide exceptional customer support via emails
• Troubleshoot technical products and applications
• Provide product information and assist with sales-related questions
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role :

• Excellent English skills (at least C1 for both spoken and written)
• Experience in customer service within a SaaS or cybersecurity company
• Comfortable with technology and eager to learn new tools
• KPI-driven, with a clear understanding of performance metrics
• Hands-on experience with CRM (Zendesk preferred)
• Creative thinker, able to propose alternate solutions when needed
• Patience and resilience when handling complex cases or difficult customers.
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are :

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills!

Visit our website :

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

The ideal candidate will have a solid understanding of the full sales process and as a result be able to prospect clients and close deals. They should be well organized and be able to manage the daily operations of assigned accounts. In order to continue to generate revenue, this candidate should be able to uncover new client needs and find a way to add value to their business.

Responsibilities

• Grow existing accounts by maintaining relationships with clients
• Manage operation of accounts through responding to customers, forecasting, arranging services and ordering new product
• Generate new leads and tackle existing leads to contribute to business growth
• Attend trade shows and relevant conferences

Qualifications

• Bachelor's degree 2+ years in related field
• Proficient in Microsoft Office
• Strong organizational, communication and analytical skills Strong understanding of full sales process
• Experience utilizing customer relationship management software