Technical Writer

Rustenburg, North West Genelco

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About Us

At Genelco by POWERX Edge, we take pride in being the premier provider of comprehensive power services, ensuring that power systems operate efficiently and reliably. Our commitment to quality and excellence is evident in our field services, engineering and consulting expertise, and adherence to certifications and regulations. Safety and performance are at the forefront of our integrated approach.

About Us

At Genelco by POWERX Edge, we take pride in being the premier provider of comprehensive power services, ensuring that power systems operate efficiently and reliably. Our commitment to quality and excellence is evident in our field services, engineering and consulting expertise, and adherence to certifications and regulations. Safety and performance are at the forefront of our integrated approach.

We are a people-first company, valuing integrity, respect, and teamwork. Our mission is to empower businesses by optimizing system performance, ensuring safety and compliance, and driving operational excellence with innovative solutions. At Genelco, we offer a dynamic environment where both experienced professionals and newcomers can grow, make an impact, and build a legacy.

Our vision is to lead the future of power systems with cutting-edge technology, sustainable practices, and a relentless focus on customer success. We are dedicated to expanding our expertise, locations, and services while maintaining our people-first philosophy. Partnering with Genelco means gaining a trusted team of passionate experts committed to delivering value and fostering lasting relationships. Join us in making power work for our clients and the communities we serve!

OUR GENELCO PERKS

  • Competitive Pay
  • Incentives for Certifications
  • Referral Bonus Program
  • Tuition Reimbursement
  • Medical, dental, vision, LTD, STD, Basic Life/AD&D, and other ancillary products
  • 401k program with a company match
  • Performance Program
  • Paid Parental Leave
  • PTO including Wellness Days and Paid Holidays
  • And much more!

Job Summary:

The Technical Writer is responsible for creating clear, concise, and comprehensive technical documentation to support the company’s products and services. This role involves working closely with engineers, project managers, and other stakeholders to develop commissioning scripts, commissioning reports, user manuals, installation guides, technical specifications, and other documentation. The Technical Writer plays a critical role in ensuring that technical information is accurately communicated to customers as well as internal users, enhancing their understanding and effective use of the company’s products.

Supervisory Responsibilities:

  • None.

Duties/Responsibilities:

Technical Documentation

  • Develop and write commissioning scripts for all levels of commissioning
  • Develop, prepare, and/or review of final commissioning reports
  • Develop and create load bank plans for projects as required
  • Develop and write clear, concise, and comprehensive technical documentation, including user manuals, installation guides, technical specifications, and release notes.
  • Ensure all documentation is accurate, complete, and easy to understand for the intended audience.

Collaboration

  • Work closely with engineers, project managers, and other stakeholders to gather technical information and understand product functionality.
  • Participate in project meetings and collaborate with cross-functional teams to ensure alignment on documentation requirements.
  • Coordinate with team members on establishing timelines of deliverables to the client based on schedule requirements

Content Development

  • Create and maintain templates and style guides for technical documentation to ensure consistency and quality.
  • Organize and present technical information in a logical and user-friendly manner.

Review and Editing

  • Review and edit technical documentation produced by other team members to ensure accuracy, clarity, and consistency.
  • Conduct peer reviews and provide constructive feedback to improve the quality of documentation.

Content Management

  • Manage and maintain a central repository for all technical documentation, ensuring easy access and version control.
  • Ensure documentation is regularly updated to reflect changes in product features, functionality, and requirements.

Additional responsibilities and tasks as required to support the organization's goals and adapt to evolving business needs.

Attributes/Abilities:

  • Must have a satisfactory background check.
  • Strong writing and editing skills with attention to detail and accuracy.
  • Excellent communication and interpersonal skills.
  • Ability to understand and explain complex technical concepts in a clear and concise manner.
  • Proficiency in using technical writing tools and software, such as Microsoft Word, Adobe Acrobat, and content management systems.
  • Strong organizational and time management skills.
  • Ability to work independently and as part of a team.

Experience and Education:

  • Bachelor's degree in Technical Writing, Communication, Engineering, or a related field.
  • 3+ years of experience in technical writing or a related field.

Physical Requirements:

  • This is an office desk position with no significant physical exertion required.

Genelco is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Marketing, Public Relations, and Writing/Editing
  • Industries Appliances, Electrical, and Electronics Manufacturing

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Technical Assistant

Rustenburg, North West Bidvest Protea Coin

Posted 10 days ago

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Job Description

  • Assisting the Technicians with installation, commissioning and maintenance of electronic security systems
  • Assisting the Technicians with their daily duties and tasks
  • Attention to detail on all aspects of relevant responsibilities;
  • Adhering to the Agreement between the client and the company;
  • Adhering to Health and Safety Regulations;
  • General housekeeping of office and technical vehicles;
  • Assisting with general office administration when required to do so.
  • Management and Control of Documentation, including Registers, Overtime and Route Sheets;
  • Available to work overtime when required under special circumstances;
  • Be willing to undergo a Polygraph test.

Preferred qualifications/ attributes/ skills:
  • Proof of PSIRA certification Grade C;
  • Grade 12 or equivalent qualification;
  • Must be computer literate;
  • Must be able to work under pressure and have an analytical approach to addressing challenges.
  • Drivers license Code 08 will be advantageous;
  • Excellent written & verbal communication skills;
  • Need to be able to travel and work as part of a team;
  • No criminal record;
  • Knowledge and understanding of CCTV Systems, Alarms & PCs will be advantageous;
  • Must be able to pass a Certificate of Fitness
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Technical Writer

Rustenburg, North West Applicable Limited

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Job Description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA
The Technical Writer is a seasoned subject matter expert, responsible for writing medium to complex company documents such as instruction manuals, intermediate to end-user manuals, reference guides, operating procedure guides, white papers, and specialized product descriptions. This role is responsible for writing complex ideas in simple ways. This role is responsible for doing research, creating, writing and editing content.

Key responsibilities:

  • Creates clear and concise material, taking care of editing and proofreading tasks.
  • Updates and maintains a library of service catalogues and associated documents such as RACI's.
  • Revises or rewrites existing technical documentation.
  • Conducts research and gathers information and study target audiences.
  • Tests whether users understand newly developed material.
  • Collaborates with relevant stakeholders to ensure that the subject is understood.
  • Works closely with printers, illustrators, graphic designers, translators and other relevant professionals.
  • Stays up to date with the latest trends and developments in the industry.
  • Compiles information by order of usability.
  • Organizes all documents into the database and make copies for data security.
  • Performs any other related task as required.

To thrive in this role, you need to have:

  • Seasoned ability to conduct proper subject matter research to enable the writing of relevant material.
  • Ability to do effective plan out any development requirements.
  • Excellent communication skills to be able to transfer knowledge without resorting to complex language.
  • Ability to apply critical thinking to sift through relevant vs irrelevant information.
  • Seasoned knowledge of writing software tools.
  • Seasoned ability to do efficient proof reading.
  • Ability to interact with all stakeholders – technical and non-technical.
  • Ability to explain technical concepts to non-technical people.
  • Excellent project management skills.

Academic qualifications and certifications:

  • Bachelor’s degree or equivalent in Communications or a related field.

Required experience:

  • Seasoned experience working in a similar role, gained within a global IT organization.
  • Seasoned experience working closely with printers, illustrators, graphic designers, translators and other relevant professionals.

Workplace type:

Hybrid Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

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Technical Sales Representative

Rustenburg, North West SA Sales Fraternity

Posted 3 days ago

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Job Description

Client is based in the North of Johannesburg, in the Mining / Manufacturing sector. Our client leads the field in providing bulk material handling equipment to the mining sector. Supplier of services to: Mining, Power / Energy, Engineering, Manufacturing entities across South Africa, Africa & Australia.

About the role:

As a Technical Sales Representative, you will play a crucial role in bridging the gap between manufacturing / technology and customers. You will be responsible for understanding and effectively communicating complex technical concepts to potential clients, showcasing product features and benefits, and guiding customers through the sales process. Your goal is to drive sales and foster long-term customer relationships.

Requirements:

  1. Reliable vehicle with a valid driver’s license.
  2. Experience / background with the mining industry.
  3. Basic Microsoft experience.
  4. Weekly reporting to managing members.
  5. Team player with good communication skills.
  6. Self-motivated.
  7. Ability to service existing clients and grow the business.
  8. Strong cold-calling ability.
  9. Excellent people skills and dealing with numerous clients (telephonically and in person).
  10. Traceable work references.
  11. Establishes strategies to expand the customer base.
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Technical Project Manager

Rustenburg, North West Bidvest Protea Coin

Posted 10 days ago

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Job Description

  • Co-ordinate internal resources and third parties/vendors to ensure efficient execution of projects;
  • Ensure projects are delivered on time within scope and budget;
  • Ensure resource availability and allocation;
  • Develop a detailed project plant to track progress;
  • Report and escalate to management as needed;
  • Regular feedback to the operations and/or branch manager;
  • Manage the relationship with client and all stakeholders involved;
  • Perform risk management to minimize project risks;
  • Establish and maintain relationships with third parties/vendors;
  • Create and maintain comprehensive project documentation;
  • Ensure adherence to the agreement between the client and the company;

Preferred qualifications/attributes/skills:
  • Grade 12 or equivalent qualification;
  • PSIRA registered;
  • Tertiary qualification or diploma in the field of engineering for technical project managers would be
  • advantageous;
  • Proven work experience as a project manager in the technology and electronic security sector is essential;
  • Sound knowledge and understanding of CCTV, Cathexis systems and access control;
  • Strong working knowledge of Microsoft Office;
  • Strong organizational skills including attention to detail and multi-tasking skills;
  • Excellent written and verbal communication skills;
  • Proven track record in the electronic security industry;
  • Drivers license and own vehicle;
  • Clean disciplinary, criminal and credit record;
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Technical Sales Representative – Steel Industry.

Rustenburg, North West Professional Resources Partners Pty Ltd

Posted 2 days ago

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Job Description

Technical Sales Representative – Steel Industry.

Location : Rusternburg

Salary : R35 000 - R50 000 plus commission.

Duties :

  • Business development in the architectural and building industry
  • Meet and exceed sales targets
  • Deliver sales presentations
  • Conduct site visits
  • Identify new business opportunities
  • Manage key accounts
  • Develop sales plans
  • Prepare quotations
  • Assist in tender processing

Minimum Requirements

  • Matric certificate
  • Tertiary qualification (advantageous but not mandatory)
  • 5-10 years of experience in a similar role
  • Knowledge of structural steel
  • Experience in the building industry
  • Own vehicle
  • Good communication skills
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Managed Services Technical Team Lead

Rustenburg, North West NTT America, Inc.

Posted 18 days ago

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Job Description

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Team Lead, Managed Services Operations is an entry level management role, responsible for ensuring managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational.
This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients to ensure compliance to the agreed service level agreement.
The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives.
**Key responsibilities:**
+ Monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature.
+ Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA.
+ Provides support to all escalated incidents.
+ Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers.
+ Acts as emergency support contact as needed, for critical client and business-impacting issues.
+ Ensures that the shift handover process highlight any key escalated open tickets to be focussed on along with a handover of upcoming operation critical tasks to be carried out in the next shift.
+ Timely escalation of all tickets to management with ensuing updates, where applicable.
+ Proactively identifies, contributes, implements, and works with automation teams for effort optimization and automating routine tasks.
+ Systematically gathers relevant information and apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices.
+ Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments.
+ Performs quality audits, covering process, service experience, ticket updates as required.
+ Drives service delivery to clients and applies standardized service management service operations (SMSO) to deliver managed services.
+ Provides operational support and continuous service improvement post client handover from Technical Services (or other) teams.
+ Implements training and development initiatives for direct reports.
+ Engages with clients for technical operations as part of routine operations.
+ Constantly measures and analyze team's delivery capabilities.
**To thrive in this role, you need to have:**
+ Good organizational and team management skills.
+ Good communication skills - both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients.
+ Developing understanding of budgets and cost management.
+ Good time management, prioritization and delegation abilities.
+ Good focus on client centricity.
+ Highly focused on business outcomes.
+ Ability to guide the team through transformational objectives set out by the business.
+ Ability to work across different cultures and social groups.
+ Ability to work well in a pressurized environment and adapt to changing circumstances.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent degree in Information Technology or Computing or related field.
+ ITIL certification is a must.
+ EUC
+ AD
+ Azure
+ CyberSecurity
+ Base OS
+ Networking
+ Cloud Computing
**Required experience:**
+ Demonstrated experience in coaching and mentoring engineering team(s) gained within an information technology services organization.
+ Demonstrated experience implementing continual service improvement initiatives (through automation, process enhancements).
+ Demonstrated experience in organizational change management (transformational experience).
+ Relevant demonstrated experience in domain towers such as Network, Collaboration/Customer experience, Cloud, Security, Data Center.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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