24 Technical Operations jobs in South Africa
Technical Operations Specialist
Posted today
Job Viewed
Job Description
Job Opening:
Technical Operations Specialist
Location:
South Africa (Remote – US Hours)
Type:
Full-Time, Work from Home
Hours:
Monday to Friday (3pm-11pm SAST)
Pay:
Monthly USD Salary
About the Role:
We're looking for a detail-oriented and tech-savvy
Technical Operations Specialist
to join our growing team. In this role, you'll be responsible for providing exceptional technical support, troubleshooting issues efficiently, and ensuring smooth day-to-day operational performance. You'll also communicate directly with clients and internal teams, so strong customer service and professional communication skills are a must.
Key Responsibilities:
- Provide
technical support
to clients and internal teams, ensuring timely resolution of issues. - Troubleshoot software, hardware, and system-related problems
with a focus on efficiency and accuracy. - Monitor system performance
and escalate technical concerns when necessary. - Collaborate with cross-functional teams to improve processes and enhance system functionality.
- Document and track
support requests and resolutions in internal systems. - Write
clear and professional emails
to communicate updates, resolutions, and technical instructions. - Ensure a high level of
customer satisfaction
through proactive communication and service excellence.
Requirements:
- Proven experience in
technical support, operations, or IT helpdesk
role. - Strong
troubleshooting and problem-solving
abilities. - Excellent
written and verbal communication skills
, with the ability to write professional and customer-friendly emails. - Experience using
ClickUp, CentralReach, Rethink, or other EHR platforms
—
preferred. - Experience with
ticketing systems
or CRM tools is an advantage. - Strong organizational skills and attention to detail.
- Ability to
work independently
and manage multiple priorities in a fast-paced environment.
Salary and Benefits
- Comfortable working U.S. hours
- Remote work
- Paid in USD
To Apply:
Email your CV and to move forward with the next steps, we'd love to learn more about your background and experiences through a short video. Please record a brief video introducing yourself and describing your relevant work experiences.
You may upload your video using Google Drive or Loom
, and then share the link with us with your application.
Please note that
applications submitted without a video will not be processed further
, so we encourage you to complete this step at your earliest convenience.
If you have not heard back from us within 14 days of application, please consider it as unsuccessful
Technical Operations Manager
Posted today
Job Viewed
Job Description
Technical Operations Manager (Pre/Post sales)
CTC R80 000 – R90 000 pm (not negotiable)
Johannesburg
This value-added distributor of market leading cybersecurity technology solutions is trusted around the globe, empower their South African and IT Partners with best-in-class solutions, support services, and managed services to enhance their cybersecurity offerings and secure impactful solutions to their security needs.
You will manage and lead technical teams' function. This leadership role requires strong project management capabilities, a customer outcomes-focused mind set and hands-on experience managing a technical service team in a high-paced channel-driven environment.
Your key responsibilities include: * post-sales leadership & team management * project management and service delivery * customer success & experience * service process & quality assurance * reporting & strategic input.
Your qualification should be: * Bachelor's degree in IT, project management, or related technical field * 5 + years' experience in post-sales, service delivery, or IT support with a minimum of 3+ years in a leadership role * experience in cybersecurity, IT distribution, or managed services *project management certification (e.g. PMP, Prince 2, Agile) advantageous * familiarity with leading cybersecurity vendors.
If you understand process-driven, are skilled in building and refining service workflows, processes, and quality standards, then please call and e-mail Ros at Lateral Labour on
Please note that should your CV not include the required experience then it is not possible to be short listed and only successful applicants will be contacted.
Job Type: Full-time
Pay: R80 000,00 - R90 000,00 per month
Work Location: In person
technical operations electrician
Posted today
Job Viewed
Job Description
TECHNICAL OPERATIONS ELECTRICIAN
Location: Cape Town | On-site |
Stage Zero is looking for a skilled and energetic Technical Operations Electrician to join our growing team in Cape Town. If you're passionate about renewable energy, customer service, and solving technical challenges, this is your opportunity to make a meaningful impact in a dynamic environment.
Minimum Qualifications
- Matric (Grade 12).
·
Trade Test Electrician
or
NQF Level 4–6
in Electrical Engineering (or equivalent).
· Minimum
2 years of relevant experience
in a service centre, operations, or call centre environment—preferably within the
renewable energy industry
.
· Sound understanding of
PV systems, inverters, and batteries
.
· Proficient in
Microsoft 365
(Excel, Word, Teams) and familiar with
ticketing or CRM systems
.
· Strong communication and
customer expectation management
skills.
You'll be expected to:
· Perform
fault-finding, troubleshooting, and repairs
on installed renewable energy systems.
· Assist with
remote diagnostics
and escalate complex issues to the engineering team.
· Provide
technical support
to field teams, clients, and internal stakeholders.
· Log and resolve support tickets via our
ticketing system,
ensuring SLA adherence.
· Support the call centre with technical queries and act as
first-line support.
· Ensure
First Call Resolution (FCR)
targets are met while maintaining high
customer satisfaction
(CSAT) scores.
· Collaborate closely with operations and project teams to streamline support workflows.
Why Join Us?
At Stage Zero, we're powering a sustainable future. Join a collaborative, mission-driven team where your work supports clean energy solutions across South Africa. We value innovation, ownership, and continuous learning.
Preference will be given to candidates from Employment Equity (EE) groups.
Head of Technical Operations
Posted today
Job Viewed
Job Description
We are seeking a highly skilled and dynamic Head of Technical Operations to lead the operational excellence and service delivery backbone of our telecommunications business. This pivotal role combines technical authority in VoIP platforms and protocols with strategic leadership, ensuring that our systems are robust, scalable, and aligned with the company's growth objectives.
As the Head of Technical Operations, you will be responsible for overseeing VoIP infrastructure, SIP platforms, and PortaSIP configuration, while also driving innovation, automation, and process optimisation across the operations team. This role requires a blend of hands-on technical expertise, team leadership, and the ability to collaborate with stakeholders across Sales, Service Delivery, and Customer Experience.
If you are a solutions-driven professional who thrives on balancing deep technical challenges with the opportunity to shape operational strategy, this role offers a unique chance to have a direct impact on the company's success.
Key Responsibilities
- Lead and manage the day-to-day operations of VoIP platforms with a focus on SIP and PortaSIP configuration.
- Optimise RTP and related VoIP protocols to ensure performance and call quality.
- Build and maintain a culture of strong documentation practices, driving consistent and accurate SOPs across operations.
- Partner with cross-functional teams to support client onboarding, implementations, escalations, and continuity planning.
- Serve as the technical authority in VoIP operations, providing expertise on solution design, vendor escalations, and service improvements.
- Drive automation and innovation initiatives, including AI-driven process enhancements.
- Mentor and develop operational staff, conducting performance reviews and career development planning.
- Ensure compliance with best practices in VoIP operations, including resilience, redundancy, and security protocols.
Skills & Qualifications
- Proven expertise in SIP protocols and PortaSIP configuration.
- Strong knowledge of RTP and other VoIP-related protocols.
- Proficiency in Linux, MySQL, Postgres, and VoIP system administration.
- Understanding of telecom/VoIP security practices and redundancy strategies.
- Strong leadership and communication skills with experience in team management and vendor relations.
- Excellent documentation and process design skills (SOPs, operational guides).
- Prior experience in a telecommunications or VoIP operations leadership role.
Personal Attributes
- Analytical, detail-orientated, and solutions-focused.
- Adaptable leader who balances strategic thinking with hands-on execution.
- Grounded, approachable, and committed to building high-performing teams.
- Forward-thinking with a continuous improvement mindset.
Why Join Us?
At Adcon Tech PTY LTD, we are more than just a telecommunications provider, we are building the future of VoIP communication in South Africa and beyond. We believe that reliable, high-quality, and secure communication services are the backbone of modern business, and we are committed to delivering that excellence to our clients.
As our Head of Technical Operations, you will play a critical role in shaping how we scale, innovate, and deliver value to customers. You will have the freedom to introduce new ideas, implement forward-looking technologies such as AI-driven automation, and directly influence the reliability and resilience of the services we provide.
We offer a collaborative, fast-paced environment where technical expertise is valued, innovation is encouraged, and leadership is recognised. This is your opportunity to be part of a team that is not only driving change within the company but also helping redefine the standard for VoIP communication in the industry.
SALT Technical Operations Manager
Posted today
Job Viewed
Job Description
A well-established business is seeking to appoint a SALT Technical Operations Manager
Qualification:
- PhD(Eng) + 10 years or MEng/MSc(Eng) + 13 years or BEng/BSc(Eng) + 15 years (Electronics, Electrical, Mechanical, Mechatronics, Systems, Industrial)
- Eligible to register with the Engineering Council of South Africa (ECSA) as a Professional Engineer (Pr.Eng)
Experience:
- Fifteen (15) years of experience in a high technology and multi-disciplinary product / system and operations environment.
- Within the above 15 years, Five (5) years of Project Management experience of a multi-disciplinary engineering project.
- Within the above 15 years, Five (5) years of Line-management experience of a multi disciplinary technical team.
- Proven ability to collaborate within a fast-paced team and perform effectively under tight deadlines, demonstrating a positive, solution-oriented attitude as a team.
Knowledge:
- Project Management
- Management of a multi-disciplinary technical team
Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.
However, please keep a lookout on our website, for available positions which may be inline with your career aspirations.
For more information please contact:
Audra King
Senior Technical Operations Specialist
Posted today
Job Viewed
Job Description
Please Note: At this time we are only hiring candidates who are based and legally allowed to work in South Africa. If you are not in South Africa, please do not apply.
About VoycVoyc is a fast-growing SaaS company providing innovative compliance monitoring solutions for the financial services industry. We harness advanced AI and machine learning to ensure firms can monitor and improve their customer interactions effectively. As we expand our customer base and product offering, we're looking for talented individuals to join our mission to revolutionise the industry.
About the RoleThe Senior TechOps Specialist is responsible for architecting, securing, and scaling our cloud infrastructure and operational systems. This role leads the design and automation of deployments, ensures compliance and security across environments, and drives incident management practices. Working closely with engineering, security, and product teams, this person ensures that systems are resilient, compliant, and optimised for performance.
The ideal candidate combines deep expertise in AWS and infrastructure-as-code with strong leadership in operational excellence, incident response, and security-first practices.
Key Responsibilities- Architect, implement, and manage AWS services including EKS, EC2, ECS, S3, RDS, IAM, and Security Groups.
- Drive Infrastructure as Code adoption using Terraform and other automation frameworks.
- Lead the design and optimisation of CI/CD pipelines to ensure reliable and secure deployments.
- Oversee container orchestration and workload management in Kubernetes (EKS).
- Implement monitoring, observability, and alerting for proactive incident detection and resolution.
- Conduct penetration testing, vulnerability management, and infrastructure hardening.
- Ensure compliance with SOC2, and ISO27001 standards across systems and processes.
- Own the incident response lifecycle: triage, mitigation, root cause analysis, and post-mortems.
- Define and enforce security and operational best practices across teams.
- Mentor engineers in TechOps, DevOps, and SRE disciplines to raise the technical bar.
- Partner with product and engineering leadership to guide infrastructure strategy and roadmap.
- Optimise infrastructure performance and costs while ensuring scalability and resilience.
- 7+ years of experience in technical operations, DevOps, or SRE roles, with at least 3 years in a senior capacity.
- Strong hands-on expertise with AWS (EKS, EC2, ECS, S3, RDS, IAM, Security Groups).
- Proven experience with Terraform and Infrastructure as Code best practices.
- In-depth knowledge of Kubernetes, containerisation, and microservices architectures.
- Demonstrated experience with penetration testing, vulnerability scanning, and remediation.
- Familiarity with compliance frameworks such as SOX, SOC2, or ISO27001.
- Proficiency in designing and managing CI/CD pipelines and observability systems.
- Track record of leading incident response and operational risk management.
- Strong communication skills and ability to collaborate cross-functionally with security, product, and engineering teams.
- Technical Mastery: Deep knowledge of AWS, Kubernetes, IaC, and modern DevOps practices.
- Operational Excellence: Skilled in designing resilient, secure, and cost-efficient infrastructure.
- Security Leadership: Strong understanding of cloud security, compliance frameworks, and risk management.
- Incident Leadership: Experienced in driving incident response, RCA, and post-mortem culture.
- Mentorship: Capable of coaching and developing engineers across TechOps and SRE functions.
- Collaboration: Works effectively across engineering, security, and product teams to align priorities.
- Strategic Thinking: Shapes infrastructure roadmaps with scalability, reliability, and business needs in mind.
- Execution: Delivers improvements through automation, standardisation, and iterative development.
- Adaptability: Thrives in fast-paced, dynamic environments with evolving priorities.
- Communication & Documentation: Clearly documents systems, incidents, and decisions for organisational alignment.
In addition to gaining valuable experience and expanding your skills while building trust in financial services, working at Voyc offers:
- Remuneration: R750,000 – R850,000 per year
- A supportive, growth-oriented team culture that aligns with your personal goals
- Flexible working hours
- Innovative leave policies
- Company-sponsored lunches, travel, and learning opportunities, including an annual offsite event and Travel to the Netherlands
- An inclusive and representative workplace
More Perks here.
Senior Technical Operations Specialist
Posted today
Job Viewed
Job Description
Please Note: At this time we are only hiring candidates who are based and legally allowed to work in South Africa. If you are not in South Africa, please do not apply.
About VoycVoyc is a fast-growing SaaS company providing innovative compliance monitoring solutions for the financial services industry. We harness advanced AI and machine learning to ensure firms can monitor and improve their customer interactions effectively. As we expand our customer base and product offering, we're looking for talented individuals to join our mission to revolutionise the industry.
About the RoleThe Senior TechOps Specialist is responsible for architecting, securing, and scaling our cloud infrastructure and operational systems. This role leads the design and automation of deployments, ensures compliance and security across environments, and drives incident management practices. Working closely with engineering, security, and product teams, this person ensures that systems are resilient, compliant, and optimised for performance.
The ideal candidate combines deep expertise in AWS and infrastructure-as-code with strong leadership in operational excellence, incident response, and security-first practices.
Key Responsibilities- Architect, implement, and manage AWS services including EKS, EC2, ECS, S3, RDS, IAM, and Security Groups.
- Drive Infrastructure as Code adoption using Terraform and other automation frameworks.
- Lead the design and optimisation of CI/CD pipelines to ensure reliable and secure deployments.
- Oversee container orchestration and workload management in Kubernetes (EKS).
- Implement monitoring, observability, and alerting for proactive incident detection and resolution.
- Conduct penetration testing, vulnerability management, and infrastructure hardening.
- Ensure compliance with SOC2, and ISO27001 standards across systems and processes.
- Own the incident response lifecycle: triage, mitigation, root cause analysis, and post-mortems.
- Define and enforce security and operational best practices across teams.
- Mentor engineers in TechOps, DevOps, and SRE disciplines to raise the technical bar.
- Partner with product and engineering leadership to guide infrastructure strategy and roadmap.
- Optimise infrastructure performance and costs while ensuring scalability and resilience.
- 7+ years of experience in technical operations, DevOps, or SRE roles, with at least 3 years in a senior capacity.
- Strong hands-on expertise with AWS (EKS, EC2, ECS, S3, RDS, IAM, Security Groups).
- Proven experience with Terraform and Infrastructure as Code best practices.
- In-depth knowledge of Kubernetes, containerisation, and microservices architectures.
- Demonstrated experience with penetration testing, vulnerability scanning, and remediation.
- Familiarity with compliance frameworks such as SOX, SOC2, or ISO27001.
- Proficiency in designing and managing CI/CD pipelines and observability systems.
- Track record of leading incident response and operational risk management.
- Strong communication skills and ability to collaborate cross-functionally with security, product, and engineering teams.
- Technical Mastery: Deep knowledge of AWS, Kubernetes, IaC, and modern DevOps practices.
- Operational Excellence: Skilled in designing resilient, secure, and cost-efficient infrastructure.
- Security Leadership: Strong understanding of cloud security, compliance frameworks, and risk management.
- Incident Leadership: Experienced in driving incident response, RCA, and post-mortem culture.
- Mentorship: Capable of coaching and developing engineers across TechOps and SRE functions.
- Collaboration: Works effectively across engineering, security, and product teams to align priorities.
- Strategic Thinking: Shapes infrastructure roadmaps with scalability, reliability, and business needs in mind.
- Execution: Delivers improvements through automation, standardisation, and iterative development.
- Adaptability: Thrives in fast-paced, dynamic environments with evolving priorities.
- Communication & Documentation: Clearly documents systems, incidents, and decisions for organisational alignment.
In addition to gaining valuable experience and expanding your skills while building trust in financial services, working at Voyc offers:
- Remuneration: R750,000 – R850,000 per year
- A supportive, growth-oriented team culture that aligns with your personal goals
- Flexible working hours
- Innovative leave policies
- Company-sponsored lunches, travel, and learning opportunities, including an annual offsite event and Travel to the Netherlands
- An inclusive and representative workplace
More Perks here.
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Senior Technical Operations Specialist
Posted today
Job Viewed
Job Description
Please Note: At this time we are only hiring candidates who are based and legally allowed to work in South Africa. If you are not in South Africa, please do not apply.
About VoycVoyc is a fast-growing SaaS company providing innovative compliance monitoring solutions for the financial services industry. We harness advanced AI and machine learning to ensure firms can monitor and improve their customer interactions effectively. As we expand our customer base and product offering, we're looking for talented individuals to join our mission to revolutionise the industry.
About the RoleThe Senior TechOps Specialist is responsible for architecting, securing, and scaling our cloud infrastructure and operational systems. This role leads the design and automation of deployments, ensures compliance and security across environments, and drives incident management practices. Working closely with engineering, security, and product teams, this person ensures that systems are resilient, compliant, and optimised for performance.
The ideal candidate combines deep expertise in AWS and infrastructure-as-code with strong leadership in operational excellence, incident response, and security-first practices.
Key Responsibilities- Architect, implement, and manage AWS services including EKS, EC2, ECS, S3, RDS, IAM, and Security Groups.
- Drive Infrastructure as Code adoption using Terraform and other automation frameworks.
- Lead the design and optimisation of CI/CD pipelines to ensure reliable and secure deployments.
- Oversee container orchestration and workload management in Kubernetes (EKS).
- Implement monitoring, observability, and alerting for proactive incident detection and resolution.
- Conduct penetration testing, vulnerability management, and infrastructure hardening.
- Ensure compliance with SOC2, and ISO27001 standards across systems and processes.
- Own the incident response lifecycle: triage, mitigation, root cause analysis, and post-mortems.
- Define and enforce security and operational best practices across teams.
- Mentor engineers in TechOps, DevOps, and SRE disciplines to raise the technical bar.
- Partner with product and engineering leadership to guide infrastructure strategy and roadmap.
- Optimise infrastructure performance and costs while ensuring scalability and resilience.
- 7+ years of experience in technical operations, DevOps, or SRE roles, with at least 3 years in a senior capacity.
- Strong hands-on expertise with AWS (EKS, EC2, ECS, S3, RDS, IAM, Security Groups).
- Proven experience with Terraform and Infrastructure as Code best practices.
- In-depth knowledge of Kubernetes, containerisation, and microservices architectures.
- Demonstrated experience with penetration testing, vulnerability scanning, and remediation.
- Familiarity with compliance frameworks such as SOX, SOC2, or ISO27001.
- Proficiency in designing and managing CI/CD pipelines and observability systems.
- Track record of leading incident response and operational risk management.
- Strong communication skills and ability to collaborate cross-functionally with security, product, and engineering teams.
- Technical Mastery: Deep knowledge of AWS, Kubernetes, IaC, and modern DevOps practices.
- Operational Excellence: Skilled in designing resilient, secure, and cost-efficient infrastructure.
- Security Leadership: Strong understanding of cloud security, compliance frameworks, and risk management.
- Incident Leadership: Experienced in driving incident response, RCA, and post-mortem culture.
- Mentorship: Capable of coaching and developing engineers across TechOps and SRE functions.
- Collaboration: Works effectively across engineering, security, and product teams to align priorities.
- Strategic Thinking: Shapes infrastructure roadmaps with scalability, reliability, and business needs in mind.
- Execution: Delivers improvements through automation, standardisation, and iterative development.
- Adaptability: Thrives in fast-paced, dynamic environments with evolving priorities.
- Communication & Documentation: Clearly documents systems, incidents, and decisions for organisational alignment.
In addition to gaining valuable experience and expanding your skills while building trust in financial services, working at Voyc offers:
- Remuneration: R750,000 – R850,000 per year
- A supportive, growth-oriented team culture that aligns with your personal goals
- Flexible working hours
- Innovative leave policies
- Company-sponsored lunches, travel, and learning opportunities, including an annual offsite event and Travel to the Netherlands
- An inclusive and representative workplace
More Perks here.
Senior Technical Operations Specialist
Posted today
Job Viewed
Job Description
Please Note: At this time we are only hiring candidates who are based and legally allowed to work in South Africa. If you are not in South Africa, please do not apply.
About VoycVoyc is a fast-growing SaaS company providing innovative compliance monitoring solutions for the financial services industry. We harness advanced AI and machine learning to ensure firms can monitor and improve their customer interactions effectively. As we expand our customer base and product offering, we're looking for talented individuals to join our mission to revolutionise the industry.
About the RoleThe Senior TechOps Specialist is responsible for architecting, securing, and scaling our cloud infrastructure and operational systems. This role leads the design and automation of deployments, ensures compliance and security across environments, and drives incident management practices. Working closely with engineering, security, and product teams, this person ensures that systems are resilient, compliant, and optimised for performance.
The ideal candidate combines deep expertise in AWS and infrastructure-as-code with strong leadership in operational excellence, incident response, and security-first practices.
Key Responsibilities- Architect, implement, and manage AWS services including EKS, EC2, ECS, S3, RDS, IAM, and Security Groups.
- Drive Infrastructure as Code adoption using Terraform and other automation frameworks.
- Lead the design and optimisation of CI/CD pipelines to ensure reliable and secure deployments.
- Oversee container orchestration and workload management in Kubernetes (EKS).
- Implement monitoring, observability, and alerting for proactive incident detection and resolution.
- Conduct penetration testing, vulnerability management, and infrastructure hardening.
- Ensure compliance with SOC2, and ISO27001 standards across systems and processes.
- Own the incident response lifecycle: triage, mitigation, root cause analysis, and post-mortems.
- Define and enforce security and operational best practices across teams.
- Mentor engineers in TechOps, DevOps, and SRE disciplines to raise the technical bar.
- Partner with product and engineering leadership to guide infrastructure strategy and roadmap.
- Optimise infrastructure performance and costs while ensuring scalability and resilience.
- 7+ years of experience in technical operations, DevOps, or SRE roles, with at least 3 years in a senior capacity.
- Strong hands-on expertise with AWS (EKS, EC2, ECS, S3, RDS, IAM, Security Groups).
- Proven experience with Terraform and Infrastructure as Code best practices.
- In-depth knowledge of Kubernetes, containerisation, and microservices architectures.
- Demonstrated experience with penetration testing, vulnerability scanning, and remediation.
- Familiarity with compliance frameworks such as SOX, SOC2, or ISO27001.
- Proficiency in designing and managing CI/CD pipelines and observability systems.
- Track record of leading incident response and operational risk management.
- Strong communication skills and ability to collaborate cross-functionally with security, product, and engineering teams.
- Technical Mastery: Deep knowledge of AWS, Kubernetes, IaC, and modern DevOps practices.
- Operational Excellence: Skilled in designing resilient, secure, and cost-efficient infrastructure.
- Security Leadership: Strong understanding of cloud security, compliance frameworks, and risk management.
- Incident Leadership: Experienced in driving incident response, RCA, and post-mortem culture.
- Mentorship: Capable of coaching and developing engineers across TechOps and SRE functions.
- Collaboration: Works effectively across engineering, security, and product teams to align priorities.
- Strategic Thinking: Shapes infrastructure roadmaps with scalability, reliability, and business needs in mind.
- Execution: Delivers improvements through automation, standardisation, and iterative development.
- Adaptability: Thrives in fast-paced, dynamic environments with evolving priorities.
- Communication & Documentation: Clearly documents systems, incidents, and decisions for organisational alignment.
In addition to gaining valuable experience and expanding your skills while building trust in financial services, working at Voyc offers:
- Remuneration: R750,000 – R850,000 per year
- A supportive, growth-oriented team culture that aligns with your personal goals
- Flexible working hours
- Innovative leave policies
- Company-sponsored lunches, travel, and learning opportunities, including an annual offsite event and Travel to the Netherlands
- An inclusive and representative workplace
More Perks here.
Senior Technical Operations Specialist
Posted today
Job Viewed
Job Description
Please Note: At this time we are only hiring candidates who are based and legally allowed to work in South Africa. If you are not in South Africa, please do not apply.
About VoycVoyc is a fast-growing SaaS company providing innovative compliance monitoring solutions for the financial services industry. We harness advanced AI and machine learning to ensure firms can monitor and improve their customer interactions effectively. As we expand our customer base and product offering, we're looking for talented individuals to join our mission to revolutionise the industry.
About the RoleThe Senior TechOps Specialist is responsible for architecting, securing, and scaling our cloud infrastructure and operational systems. This role leads the design and automation of deployments, ensures compliance and security across environments, and drives incident management practices. Working closely with engineering, security, and product teams, this person ensures that systems are resilient, compliant, and optimised for performance.
The ideal candidate combines deep expertise in AWS and infrastructure-as-code with strong leadership in operational excellence, incident response, and security-first practices.
Key Responsibilities- Architect, implement, and manage AWS services including EKS, EC2, ECS, S3, RDS, IAM, and Security Groups.
- Drive Infrastructure as Code adoption using Terraform and other automation frameworks.
- Lead the design and optimisation of CI/CD pipelines to ensure reliable and secure deployments.
- Oversee container orchestration and workload management in Kubernetes (EKS).
- Implement monitoring, observability, and alerting for proactive incident detection and resolution.
- Conduct penetration testing, vulnerability management, and infrastructure hardening.
- Ensure compliance with SOC2, and ISO27001 standards across systems and processes.
- Own the incident response lifecycle: triage, mitigation, root cause analysis, and post-mortems.
- Define and enforce security and operational best practices across teams.
- Mentor engineers in TechOps, DevOps, and SRE disciplines to raise the technical bar.
- Partner with product and engineering leadership to guide infrastructure strategy and roadmap.
- Optimise infrastructure performance and costs while ensuring scalability and resilience.
- 7+ years of experience in technical operations, DevOps, or SRE roles, with at least 3 years in a senior capacity.
- Strong hands-on expertise with AWS (EKS, EC2, ECS, S3, RDS, IAM, Security Groups).
- Proven experience with Terraform and Infrastructure as Code best practices.
- In-depth knowledge of Kubernetes, containerisation, and microservices architectures.
- Demonstrated experience with penetration testing, vulnerability scanning, and remediation.
- Familiarity with compliance frameworks such as SOX, SOC2, or ISO27001.
- Proficiency in designing and managing CI/CD pipelines and observability systems.
- Track record of leading incident response and operational risk management.
- Strong communication skills and ability to collaborate cross-functionally with security, product, and engineering teams.
- Technical Mastery: Deep knowledge of AWS, Kubernetes, IaC, and modern DevOps practices.
- Operational Excellence: Skilled in designing resilient, secure, and cost-efficient infrastructure.
- Security Leadership: Strong understanding of cloud security, compliance frameworks, and risk management.
- Incident Leadership: Experienced in driving incident response, RCA, and post-mortem culture.
- Mentorship: Capable of coaching and developing engineers across TechOps and SRE functions.
- Collaboration: Works effectively across engineering, security, and product teams to align priorities.
- Strategic Thinking: Shapes infrastructure roadmaps with scalability, reliability, and business needs in mind.
- Execution: Delivers improvements through automation, standardisation, and iterative development.
- Adaptability: Thrives in fast-paced, dynamic environments with evolving priorities.
- Communication & Documentation: Clearly documents systems, incidents, and decisions for organisational alignment.
In addition to gaining valuable experience and expanding your skills while building trust in financial services, working at Voyc offers:
- Remuneration: R750,000 – R850,000 per year
- A supportive, growth-oriented team culture that aligns with your personal goals
- Flexible working hours
- Innovative leave policies
- Company-sponsored lunches, travel, and learning opportunities, including an annual offsite event and Travel to the Netherlands
- An inclusive and representative workplace
More Perks here.