218 Technical Compliance jobs in South Africa

Technical Compliance Officer

Midrand, Gauteng R104000 - R208000 Y Dis-Chem Pharmacies

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Job Description

Dis-Chem Pharmacies in Midrand has an opportunity available for a Technical Compliance Officer (Non-Foods/FMCG). The main purpose of the role is to support day-to-day management of all own brand food products from a scientific and regulatory perspective. Includes the activities associated with quality assurance, new product development, complaint investigation and resolution, product packaging write up's and reviews as well as specification management. Role may require site visits to manufacturers

Scope:

  • House brand foodstuffs as per definition in the Foodstuffs, cosmetics and disinfectants act. (Includes drinks, baby food, and confectionery).
  • House brand sport and nutrition powdered supplements.

Minimum Requirement:

Essential:

  • Grade 12 / Matric
  • Diploma or Degree in food science, nutrition, dietetics, or consumer science
  • 1 – 2 years relevant working experience in a food manufacturing or retail environment in a technical role

Advantageous:

  • Any food or pharmaceutical related training such as HACCP, GMP and Nutrition
  • Previous working experience with food in a regulatory role

Job Specification…

Quality Assurance and compliance:

  • Ensure products are safe, of good quality and not misleading by:
  • Maintaining an up-to-date GMP certification database for own brand suppliers
  • Conducting audits of manufacturing sites where required
  • Meeting with vendors regularly and provide vendor training if required
  • Maintaining up to date specifications and agreements for own brand products
  • Conducting audits (paper based and in-store) of current ranges and formulations
  • Managing a testing and sampling plan of own brand products identified for testing
  • Liaise with laboratories to get quotes as required.
  • Compile accurate specific product lists when requested. E.g., Banting list, kosher list.
  • Monitor and ensure compliance with specifications, relevant legislation, and compulsory specifications e.g., food labelling legislation, labelling regulations, sodium regulations, and infant food regulations.
  • Review marketing material if required
  • Conduct warehouse product inspections if required.
  • Co-ordinate sample retrieval and evaluation if required.

New product development and house brand reviews:

  • Effectively coordinate activities associated with the project.
  • Liaise with NPD Officer, Category Manager, supplier and any other stakeholders regarding product development matters.
  • Conduct relevant research and accurately apply applicable content.
  • Develop concept briefs, coordinate and evaluate samples, consolidate proposed costs and order quantities for approval, assist with sourcing of packaging and design, drive label sign-off, aid with product listing.
  • Provide technical input during the product development process.
  • Develop product training material for stores on existing or new products if required
  • Maintain NPD Project Plan/s

Risk management:

  • Adhere to Informed Sport/ Choice standards by:
  • Handling associated administration- invoices and quotes.
  • Evaluating results from labs and do trend analysis.
  • Communicating results to suppliers and ensure that the necessary action is taken.
  • Capturing results and create summary reports.
  • Managing vendor audits and ensure that certificates are received for all vendors.
  • Alerting relevant internal parties of adverse findings and act accordingly.
  • Assist with product recalls/ withdrawals as per Dis-Chem standard operating procedures.
  • Liaise with the NPD Officer, Technical Compliance Manager, Category Manager, Supplier and Warehouse regarding product recalls/ withdrawals.
  • Evaluate product risk and advice on necessary action when needed.
  • Instruct the stores on what appropriate actions to take for each individual situation when needed.
  • Ensure corrective action is taken if necessary.
  • Update and review department SOPs as requested

Customer Service:

  • Address customer complaints as soon as they come in and resolve accordingly.
  • Liaise with customers if deemed necessary.
  • Investigate customer complaints and give relevant feedback, if matters are unresolved refer it to management.
  • Arrange lab tests if necessary, as per instruction from senior team members
  • Inform suppliers on what documents are required and ensure that they follow correct procedures to investigate
  • Provide customer with a status update regarding their complaint.
  • Ensure that suppliers take necessary corrective and preventative action and follow up where necessary.
  • Log and trend all associated complaints

Other:

  • Maintain the relevant filing and administrative functions associated with the role. Includes NPD Project Plan, NPD documents, GMP vendor databases, complaint records, specification sheets and database, technical agreements and any other associated admin.
  • Draw sales and stock on hand reports if required
  • Assist with Technical Compliance Department duties in the absence of another team member
  • Assist the with any larger projects assigned to the department
  • Perform ad hoc projects if assigned
  • Perform internal audits for the Dis-Chem Head Office Canteen when requested.
  • Provide Dis-Chem employees with basic food hygiene training when requested.
  • Provide on-going assistance and advice to Dis-Chem employee's canteen matters when required.
  • Provide training and mentorship to new employees or interns if requested
  • Attend trainings and workshops

Competencies

Essential:

  • Understanding of fundamentals of food and nutrition, microbiology and chemistry
  • Interpret and understand quotations, invoices and statements
  • Good communication skills
  • Problem solving abilities
  • Deadline driven
  • Work under pressure

Advantageous:

  • Basic leadership skills
  • Conflict Management skills

Special conditions of employment:

  • South African citizen
  • MIE, clear criminal and credit
  • Driver's license and/or own reliable transport

Remuneration and benefits:

  • Market related salary
  • Medical aid
  • Provident fund
  • Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem's approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem's Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

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Senior Technical Compliance Engineer

Midrand, Gauteng R400000 - R800000 Y Gaming Laboratories International, LLC

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Job Description

Gaming Laboratories International (GLI) has an exciting opportunity for a Senior Technical Compliance Engineer. This will be a full-time, in-office position based out of our Midrand office.

Who We Are…
With over 35 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 567 jurisdictions worldwide.

Why You Should Work Here…
Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries and a company culture focused on employee development. Our team members have the opportunity to communicate and collaborate with colleagues around the world.

What You Will Accomplish Here…
As a Senior Technical Compliance Engineer, this person will ensure regulatory compliance and technical quality in the gambling industry by managing customer relationships, conducting thorough evaluations of submissions, and identifying regulatory issues. They will mentor junior engineers, support team workload management, and help improve departmental processes. Additionally, they will collaborate across departments, deliver technical training, and represent the company at industry events, helping maintain the organization's expertise and leadership in gaming compliance.

This Position Will Focus On The Following
Customer & Sales Responsibilities

  • Provides customer service and support to regulators, operators, and suppliers within the gambling industry.
  • Develops and maintains a strong understanding of each assigned customer's needs and market position.
  • Manages the full sales cycle, from lead generation and contract negotiation through to post-service follow-up.

Technical Evaluation & Compliance

  • Conducts evaluations of submission files, identifying areas of regulatory concern and providing appropriate determinations. Tasks include:

  • Reviewing incoming submissions and critical modifications

  • Performing technical evaluations and outgoing reviews
  • Investigating bugs or issues and documenting findings
  • Developing certification report disclosures
  • Reviewing verification utilities and procedures for regulatory compliance

  • Evaluates supporting documentation related to product submissions and testing.

  • Demonstrates expert knowledge of gaming products and maintains familiarity with common industry technical standards, including GLI Standard Series and Evolution.
  • Maintains up-to-date understanding of internal controls and jurisdictional requirements.

Leadership & Team Support

  • Acts as a subject matter expert and provides guidance on complex regulatory and technical matters.
  • Mentors junior Technical Compliance Engineers (Levels I, II, and III).
  • Assists the Manager in monitoring workload distribution and ensuring efficient assignment of work.
  • Observes and communicates team performance concerns or trends to the Manager.
  • Assists in developing and maintaining departmental procedures.
  • Utilizes JIRA to manage personal tasks and monitor team assignments and targets.

Cross-Department Collaboration & Training

  • Collaborates with departments across offices to address regulatory technical issues.
  • Provides technical training and workshops to both internal teams and external clients.
  • Represents the company at industry tradeshows and conferences, including speaking engagements as assigned.
  • Other Duties
  • Troubleshoots and proactively resolves issues, recommending process improvements where applicable.
  • Performs additional duties as assigned.

Education, Experience And Skills

  • A degree in computer science, electrical engineering, computer engineering or a similar field is required.
  • Formal training, experience, or demonstrated competency may be evaluated and considered acceptable in lieu of the educational requirements.
  • A minimum of 3 years of experience with gaming device hardware and software testing is required.
  • Internal candidates: Must be level II and above in Engineering/Math Department
  • Knowledge of land-based (provincial, state, and tribal) and digital (online and mobile) gaming and/or gaming requirements is preferred.
  • Proficiency in using Microsoft Office, including Word, Excel, and PowerPoint is required.
  • Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.
  • Must have excellent oral and written communication skills, including the ability to make presentations and field questions from large audiences.
  • Must have the ability to work independently, as part of a team, and exercise sound judgment.
  • Must have the ability to handle multiple projects under tight deadlines.
  • Must demonstrate a high degree of attention to quality, details, and correctness.
  • Must have a valid driver's license and passport.

Location:
This is an in-person, full-time position based out of our Johannesburg, South Africa office.

Schedule:
Normal hours are Monday through Friday, 40 hours per week.

Travel:
up to 30%, including occasionally with short notice.

Gaming Laboratories International (GLI) is a gaming services company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.

This job description should not be interpreted as all-inclusive; it is intended to identify the majority of responsibilities and requirements of the job. The incumbent may be requested to perform other job-related task and responsibilities than those stated above.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and EAP targets.

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Senior Technical Compliance Engineer

Midrand, Gauteng R400000 - R800000 Y Gaming Labs

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Job Description

Gaming Laboratories International (GLI) has an exciting opportunity for a Senior Technical Compliance Engineer. This will be a full-time, in-office position based out of our Midrand office.

Who We Are…

With over 35 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 567 jurisdictions worldwide.

Why You Should Work Here…

Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries and a company culture focused on employee development. Our team members have the opportunity to communicate and collaborate with colleagues around the world.

What You Will Accomplish Here…

As a Senior Technical Compliance Engineer, this person will ensure regulatory compliance and technical quality in the gambling industry by managing customer relationships, conducting thorough evaluations of submissions, and identifying regulatory issues. They will mentor junior engineers, support team workload management, and help improve departmental processes. Additionally, they will collaborate across departments, deliver technical training, and represent the company at industry events, helping maintain the organization's expertise and leadership in gaming compliance.

This position will focus on the following:

Customer & Sales Responsibilities

  • Provides customer service and support to regulators, operators, and suppliers within the gambling industry.
  • Develops and maintains a strong understanding of each assigned customer's needs and market position.
  • Manages the full sales cycle, from lead generation and contract negotiation through to post-service follow-up.

Technical Evaluation & Compliance

  • Conducts evaluations of submission files, identifying areas of regulatory concern and providing appropriate determinations. Tasks include:
  • Reviewing incoming submissions and critical modifications
  • Performing technical evaluations and outgoing reviews
  • Investigating bugs or issues and documenting findings
  • Developing certification report disclosures
  • Reviewing verification utilities and procedures for regulatory compliance
  • Evaluates supporting documentation related to product submissions and testing.
  • Demonstrates expert knowledge of gaming products and maintains familiarity with common industry technical standards, including GLI Standard Series and Evolution.
  • Maintains up-to-date understanding of internal controls and jurisdictional requirements.

Leadership & Team Support

  • Acts as a subject matter expert and provides guidance on complex regulatory and technical matters.
  • Mentors junior Technical Compliance Engineers (Levels I, II, and III).
  • Assists the Manager in monitoring workload distribution and ensuring efficient assignment of work.
  • Observes and communicates team performance concerns or trends to the Manager.
  • Assists in developing and maintaining departmental procedures.
  • Utilizes JIRA to manage personal tasks and monitor team assignments and targets.

Cross-Department Collaboration & Training

  • Collaborates with departments across offices to address regulatory technical issues.
  • Provides technical training and workshops to both internal teams and external clients.
  • Represents the company at industry tradeshows and conferences, including speaking engagements as assigned.

  • Other Duties

  • Troubleshoots and proactively resolves issues, recommending process improvements where applicable.

  • Performs additional duties as assigned.

Education, Experience and Skills:

  • A degree in computer science, electrical engineering, computer engineering or a similar field is required.
  • Formal training, experience, or demonstrated competency may be evaluated and considered acceptable in lieu of the educational requirements.
  • A minimum of 3 years of experience with gaming device hardware and software testing is required.
  • Internal candidates: Must be level II and above in Engineering/Math Department
  • Knowledge of land-based (provincial, state, and tribal) and digital (online and mobile) gaming and/or gaming requirements is preferred.
  • Proficiency in using Microsoft Office, including Word, Excel, and PowerPoint is required.
  • Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.
  • Must have excellent oral and written communication skills, including the ability to make presentations and field questions from large audiences.
  • Must have the ability to work independently, as part of a team, and exercise sound judgment.
  • Must have the ability to handle multiple projects under tight deadlines.
  • Must demonstrate a high degree of attention to quality, details, and correctness.
  • Must have a valid driver's license and passport.

Location: This is an in-person, full-time position based out of our Johannesburg, South Africa office.

Schedule: Normal hours are Monday through Friday, 40 hours per week.

Travel: up to 30%, including occasionally with short notice.

Gaming Laboratories International (GLI) is a gaming services company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.

This job description should not be interpreted as all-inclusive; it is intended to identify the majority of responsibilities and requirements of the job. The incumbent may be requested to perform other job-related task and responsibilities than those stated above.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and EAP targets.

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Quality Assurance

R250000 - R450000 Y Potentiam Ltd

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Job Description

Our client, an exciting UK based SAAS company, enables strong communities by providing platforms where people gather to create new connections and strengthen existing relationships. Their clients are prestigious educational institutions globally, but they are venturing into enterprises. It is simple, they believe strong communities drive success for people and organizations. They create unique spaces where people feel connected on a deeper level.

What we are looking for

We are looking for a Quality Engineer with a passion for technology to join a dynamic existing team in Cape Town, building and delivering community-centric online platforms for educational institutions and enterprises. There are currently 2 developers in this team, along with a QE's who report to the QA Manager and works closely with the Projects Team

Duties & responsibilities:

  • The Quality Assurance (QA) of all changes that have been implemented because of development work on either a test or live service. This includes, but is not limited to, new features, bug resolutions, and design changes for our services.
  • The troubleshooting of service functionality because of a bug investigation or new feature requests.
  • To provide clear and accurate QA notes when testing and be able to provide evidence of expected or encountered behaviour.
  • To correctly follow set processes for implementation, testing, and handover
  • To populate and update metrics, as used by the manager for monthly KPI's.
  • To be relied upon to update client requests, when necessary, via regarding development implementation and technical inquiries

Background & Experience:

The successful candidate will be an efficient and organised team player with a logical and hardworking approach. The ability to communicate with internal stakeholders across different countries is important.

Skill & Background requirements:

  • Proven experience in a quality engineering role (min 5 years experience)
  • Strong knowledge of software testing methodologies and best practices
  • Solid understanding of software development life cycle
  • Excellent communication and interpersonal skills
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • Strong attention to detail and problem-solving skill

Salary & benefits:

Competitive Salary, Medical Aid Allowance, Pension fund, opportunity to be part of a dynamic Company and a fantastic client team

Location & hours:

Cape Town (Remote :30 UK (Monday-Friday)

DISCLAIMER

The personal information you provide in connection with the submission of your job application or otherwise as part of a recruitment process is used and stored for use only in the execution of a recruitment process and in connection with a possible recruitment.

Our contact person for questions regarding processing of personal data in connection with HR activities is Chantal Endemann, who can be contacted on email at The disclosure of your personal information to any third parties is in accordance with written agreements with the parties concerned that comply with the applicable rules, including confidentiality requirements and deletion of information after the recruitment process ends as per our data storage policy.

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Quality Assurance

R400000 - R800000 Y BABYLONSTOREN

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Job Description

Babylonstoren is seeking a dynamic, detail-oriented, and proactive Quality Assurance & Support Analyst to join our team. In this dual-role position, you will manage customer support requests and assist with testing and quality assurance (QA) processes for our e-commerce platform. You will bridge the gap between customer feedback, support, and product functionality, ensuring timely resolution of issues and high-quality software delivery.

This role is suited to someone who thrives in a dynamic environment, enjoys collaborating with cross-functional teams, and has a keen eye for detail in both problem-solving and testing.

Required Skills & Qualifications

  • Strong problem-solving skills with the ability to quickly understand and resolve customer issues.

  • Excellent written and verbal communication skills, with a solutions-oriented approach.

  • Meticulous attention to detail in testing, troubleshooting, and documentation.

  • Comfortable working with software applications, performing basic troubleshooting, and navigating technical environments.

  • Ability to manage multiple tasks simultaneously and to prioritise effectively in a fast-paced environment.

  • Strong organisational skills and the ability to handle a high volume of requests.

  • Ability to collaborate effectively with cross-functional teams.

  • Comfortable in a dynamic and evolving work environment, responding to varying client needs and product requirements.

Additional Skills

  • Exposure to software testing, UAT, or related QA concepts.

  • Familiarity with issue tracking or project management tools, such as Jira or Trello.

  • Understanding of e-commerce workflows through experience or academic projects.

  • Introductory knowledge of SQL, APIs, or web technologies.

  • Interest in agile ways of working and cross-functional collaboration.

  • Recent graduate or final-year student in computer science, engineering, information systems, or related fields are welcome.

Key Responsibilities

Customer Support & Support Triaging

  • Act as the primary point of contact for customer support enquiries, handling tickets, emails, and calls professionally and promptly.

  • Investigate and resolve customer issues related to the backend (order management, shipments, customers) and the frontend (online shop) functionality.

  • Reproduce, validate, and triage reported issues from customers and support teams.

  • Escalate unresolved or complex queries to the Product Owner or development teams.

  • Track support requests in a structured ticketing system and document issues with accurate details and clear solutions.

  • Create knowledge base articles and Frequently Asked Questions (FAQs) to reduce reliance on the development team.

  • Communicate effectively with stakeholders, keeping them informed about issue status and resolutions.

Quality Assurance & Testing

  • Perform manual testing for new features and regression testing for existing functionality.

  • Collaborate with the product and business teams to understand requirements, acceptance criteria, and feature specifications.

  • Design, coordinate, and execute User Acceptance Testing (UAT), ensuring functionality meets business requirements before release.

  • Identify, log, and categorise and prioritise bugs or issues, providing clear reproduction steps for the development team.

  • Plan, schedule, and prioritise test activities to align with project milestones and release timelines.

  • Provide comprehensive documentation of testing outcomes and UAT sign-offs.

  • Advocate for QA best practices and identify opportunities to improve testing processes and tools.

What You'll Get from Us

  • A market-related remuneration package.

  • Daily catered lunch when working on-site.

  • Access to our new recreation centre, gym, and heated swimming pool.

  • Invitations to all social and team-building events.

  • Significant discounts at Babylonstoren, The Newt in Somerset, and other estates worldwide (e.g. 50% off hotel stays, 30% off spa treatments, wine, products, and more).

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Quality Assurance

R150000 - R250000 Y Sutherland

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Job Description

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat). Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters. Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues. Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality. Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency. Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders. Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards. Compliance: Ensure that all processes and interactions comply with company policies and regulations.

Qualifications

Qualifications Required:

  • Essential: Grade 12
  • Preferred: Tertiary qualification in management or relevant proven contact center experience

Experience, Knowledge, Skills and Attributes Required:

  • A proven track record of delivering against client, customer and business outcomes
  • 2 years' experience working within BPO - Customer Service
  • 3 years of Quality Assurance experience
  • Be able to work in MS Office
  • Be able to work in a fast-paced environment
  • Have strong analytical skills
  • Have strong verbal and written communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Quality Assurance

R60000 - R120000 Y Black Pen Recruitment

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Job Description

Quality Assurance & Sales Training Representative (Real Estate/USA Market)

Our client, a dynamic and fast-growing real estate company, is seeking a skilled
Quality Assurance & Sales Training Representative
to support their sales team. This role is key to ensuring consistent, high-quality performance across sales operations.

The successful candidate will monitor sales calls, identify strengths and areas for improvement, and provide effective coaching to team members. In addition, you will take ownership of onboarding and training new hires, helping them develop the skills and confidence needed to succeed.

This position is ideal for someone with a solid background in sales who understands what drives results and can earn the respect and trust of sales professionals.

Job Type
: Remote

Location
: South Africa

Requirements

  • Minimum 3 years of proven sales experience with strong results (inside sales or telesales preferred).
  • Prior experience in call monitoring, quality assurance, coaching, or training.
  • Excellent communication and interpersonal skills with the ability to engage and motivate salespeople.
  • Deep knowledge of sales strategies, including objection handling and closing techniques.
  • Comfortable creating and delivering structured training programmes.
  • Highly organised, proactive, and able to work independently in a remote environment.

Responsibilities

Monitor Calls & Evaluate Performance

  • Regularly listen to sales calls to assess quality, compliance, and effectiveness.
  • Identify performance gaps and opportunities for improvement.
  • Provide clear, actionable feedback to sales representatives.

Coach Sales Team Members

  • Conduct one-on-one and group coaching sessions focused on improving sales techniques.
  • Support reps in enhancing objection handling, communication, and closing skills.
  • Foster a culture of continuous improvement and accountability.

Train New Hires

  • Lead onboarding programmes for new sales representatives.
  • Teach company processes, scripts, and best practices to set them up for success.
  • Deliver ongoing training sessions and refreshers to ensure skills remain sharp.
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Quality Assurance

Rosebank, Gauteng R85000 Y Exclusive Essentials

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Job Description

We're Hiring:

Quality Assurance (QA) Analyst – Call Center (Sales)Company:

Exclusive Essentials Working Hours: Monday to Sunday,

08:00 AM – 05:00 PM (Rotational days off)

Location: Rosebank, Remuneration: R8,500 + Commission Bonus

Position Type: Full-Time

Join our growing team at Exclusive Essentials as a QA Analyst in our high-performance sales call center.

We're looking for a detail-oriented individual with a passion for quality, performance, and coaching.

Key Responsibilities: Monitor and evaluate sales calls for quality and compliance

Conduct one-on-one feedback and coaching sessions with agents

Support team leaders in performance improvement and discipline enforcement.

Generate and present quality reports and performance statistics

Contribute to the development of QA tools and processes

Requirements:2+ years of QA experience in a sales call center environment

Ability to work under pressure and meet deadlines

Strong attention to detail and high accuracy

Excellent coaching and communication skills

Ability to instill discipline and uphold standards

Proficient in Microsoft Excel (data analysis, charts, reports)

Confident in generating and presenting performance stats

What We Offer: Base Salary: R8,500 + Commission + Bonus

Energetic and supportive work culture

Growth and learning opportunities within the business

Send CV to

Job Type: Full-time

Pay: From R8 500,00 per month

Work Location: In person

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Quality Assurance Engineer

Pretoria, Gauteng JenRec Recruitment

Posted 18 days ago

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Job Description

This role is for a client operating in the armoured industry with a focus on optoelectronics . The company has a strong international presence with its head office in Saudi Arabia and a key manufacturing facility in Centurion. They specialize in producing high-precision optical and electronic components critical to advanced armoured systems, where quality and reliability are paramount.


They are seeking a Quality Assurance Engineer to join their team and ensure that every product meets the highest global standards of safety, performance, and durability.

Key Responsibilities:
  • Develop, implement, and maintain quality assurance systems, processes, and standards.

  • Conduct inspections, audits, and testing of optical and electronic components.

  • Ensure compliance with international defence and manufacturing regulations.

  • Work closely with engineering, production, and supply chain teams to resolve quality-related issues.

  • Drive continuous improvement initiatives to enhance product reliability and manufacturing efficiency.

  • Prepare and maintain accurate documentation and reporting for internal and external stakeholders.

Requirements:
  • Qualification in Quality Management, Engineering, or related field.

  • Experience in a manufacturing or defence/aerospace/precision engineering environment .

  • Strong knowledge of ISO standards and QA methodologies .

  • Excellent analytical, problem-solving, and communication skills.

  • Ability to thrive in a high-pressure, security-sensitive industry where precision is paramount.

Why Join?
  • Be part of a globally recognised organisation at the forefront of defence innovation.

  • Work with cutting-edge optoelectronic technologies .

  • Contribute to projects where quality and reliability save lives .

If you are detail-oriented, committed to excellence, and ready to play a vital role in supporting advanced defence systems, wed like to hear from you.

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Senior Quality Assurance

R900000 - R1200000 Y DeARX

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Job Description

Contract:
4-Month Contract (Possible Renewal)

Location:
Hybrid Rosebank

We're looking for a
seasoned QA Engineer/Test Lead
who will be the
go-to authority for all quality assurance activities
on a high-profile digital platform project. This role requires someone with strong technical testing expertise, leadership ability, and the confidence to own end-to-end QA from test design through to final sign-off.

Role Responsibilities

  • Lead QA for the project, ensuring all testing activities meet the required quality standards.
  • Design, develop, and maintain test plans, test cases, and automated/manual test scripts.
  • Drive functional, regression, integration, and performance testing.
  • Manage defects end-to-end using tools such as JIRA and test management platforms.
  • Leverage automation frameworks (e.g., Selenium, Cypress) and API testing tools (e.g., Postman, SoapUI) to enhance efficiency.
  • Conduct performance and load testing with tools like JMeter.
  • Collaborate closely with developers, product owners, and business stakeholders to ensure smooth delivery.
  • Provide clear reporting, highlight risks, and ensure issues are resolved before go-live.

Role Requirements
Core Technical Skills

  • Strong knowledge of QA methodologies and test processes.
  • Hands-on experience in automation, bug tracking, and test management.
  • API and performance testing experience.

Domain / Project-Specific Skills

  • Financial services or digital trade platform experience (advantageous).
  • Understanding of end-to-end QA for digital platforms (UI + backend).

Soft Skills

  • Strong analytical and problem-solving ability.
  • Excellent communication and stakeholder engagement.
  • Proactive, collaborative, and able to take ownership of quality outcomes.

Experience Required

  • 5+ years QA experience (manual + automation).
  • Proven track record as a QA Lead/Test Lead, owning QA delivery end-to-end.
  • Prior experience in enterprise-scale or financial projects preferred.

If you are a
hands-on QA leader
with the technical expertise, leadership confidence, and a passion for delivering high-quality digital platforms, we'd love to hear from you.

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