34 Technical Architect jobs in South Africa

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

Technical Architects straddle the line between Account Management and Solution Architecture to help customers harness the full power of WalkMe. As a Technical Architect at WalkMe, your responsibility will be to advise and establish WalkMe's infrastructure—deployment, integration, and solution delivery—in several complex organizations and technical environments. You will help ensure that our customers have the right technical infrastructure in place to guarantee their success with WalkMe.

• Lead new customer onboarding, ensuring technical readiness for product deployment and network configuration.
• Provide expert guidance on software deployment best practices to optimize system performance and reliability.
• Engage in detailed discussions regarding various architecture setups, offering strategic advice on the advantages and disadvantages of different configurations.
• Serve as the principal technical advisor and advocate for key accounts, owning complex deployment, integration, and long-term technical continuity.
• Collaborate closely with the Account team to build strong customer relationships, empowering them to realize the value of WalkMe.
• Drive strategic technical direction, planning, and advising on solutions and enhancements for customers' business needs while proactively mitigating risks.
• Act as a liaison and focal point between customers, WalkMe’s Product teams, and technical support, addressing product features, technical hurdles, and ensuring alignment with the roadmap.
• Participate in resolving high-severity cases as a product expert and advocate, driving business reliability and customer satisfaction.

• Strong customer service skills, ideally with IT helpdesk experience, and excellent written and verbal communication abilities.
• Strong project management skills with a proven ability to manage multiple projects simultaneously and deliver results on time.
• Ability to solve open-ended problems in unstructured environments.
• Intermediate understanding of Software as a Service (SaaS) architecture, cloud delivery models, and IT deployment best practices, including servers, databases, networking, and computing resources.
• Experience with Identity Access Management (IAM) solutions, including setting up Identity Provider Integrations and understanding protocols like SAML and OAuth.
• Experience in the Digital Adoption space is preferred.

We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.

South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.

We are looking for candidates who bring in-depth market experience, who see technology as a way to enable and drive human innovation and who want to be a part of a community of solvers, to tackle the biggest challenges in society.

If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join SATIC, you are choosing to work with teams all over the world, harnessing the power of world leading tech and making a difference to real people’s lives.

Requirements:

Qualifications / Certifications:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• A certification in TOGAF and/or experience in enterprise architecture design and governance processes would be advantageous.

Experience & Skills:

• Experience: Minimum of 3-5 years of experience in application architecture, software development lifecycle, and enterprise application design.
• Expertise in enterprise technical architecture domains such as infrastructure, cloud platforms (Azure, AWS, GCP), and networking.
• Proficiency in developing technical standards, capability frameworks, and golden stack guidelines.
• Strong understanding of modern application hosting strategies, including microservices, containerization, and serverless.
• Excellent communication and interpersonal skills to engage effectively with technical and nontechnical stakeholders.
• Strong analytical and problem-solving capabilities, with a commitment to delivering distinctive outcomes.
• Ability to work collaboratively in a cross functional team environment, demonstrating a sense of urgency and empathy in all interactions.

Responsibilities:

Technical Capabilities Framework:

• Define, maintain, and continuously update the framework covering platforms, infrastructure, cloud, security, DevOps, networking, and workplace technologies.
• Regularly evaluate and incorporate emerging technologies and industry best practices into the framework to ensure future-readiness.

Technology Standards and Providers:

• Identify and manage standard components and preferred technology providers for enterprise use, maintaining approved and reference lists.
• Conduct periodic reviews and audits to ensure compliance with set standards and recommend improvements or changes as necessary.

Technology Radars and Golden Stacks:

• Develop and publish Technology Radars to visualize evolving technology trends, experimental initiatives, emerging standards, and deprecations.
• Define and maintain Golden Stack reference architectures for key initiatives, such as application development stacks and cloud deployment patterns.
• Collaborate with Application, Data, and Business Architects to ensure that technical platforms effectively meet integrated solution requirements.
• Facilitate cross-functional workshops and design sessions to drive alignment and innovation in technology solutions.

Modernization and Guidance:

• Support technology modernization initiatives, including migration to cloud-native architectures, infrastructure-as-code, and platform services.
• Provide guidance and advisory support to delivery teams to ensure architecture decisions and technology implementations adhere to standards.

Architecture Review and Risk Management:

• Participate actively in the Architecture Review Board (ARB), assessing technical risks, alignment, and future readiness of proposed solutions.
• Develop risk mitigation strategies and provide recommendations for technology adoption and discontinuation based on comprehensive assessments.

External Monitoring and Strategic Recommendations:

• Monitor the external technology landscape for emerging technologies, trends, and threats.
• Provide strategic recommendations to leadership on potential adoptions or strategic shifts that align with business and IT strategies.

Role overview:

As a Technical Architect, you play a crucial role in designing, governing, and evolving the enterprise’s technical architecture. This involves establishing frameworks for technology capabilities, identifying standard components, and maintaining the technology landscape. Your expertise ensures that technology choices are standardized, future-ready, secure, and aligned with business and IT strategies.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology and Consulting
• Industries Business Consulting and Services and IT Services and IT Consulting

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Job title : Senior Security Technical Architect

Job Location : Gauteng, Johannesburg Deadline : July 18, 2025 Quick Recommended Links

• Jobs by Location
• Job by industries

Your day at NTT DATA

• The Senior Security Technical Architect is an advanced subject matter expert, responsible for designing robust security architectures for our systems, applications, and infrastructure. collaborate with cross-functional teams to ensure that technology solutions are secure, compliant, and aligned with industry best practices.
• Expertise will be crucial in protecting sensitive data, mitigating risks, and maintaining the confidentiality, integrity, and availability of organization systems is crucial for this role.

What you'll be doing

Key Responsibilities :

• Designs and develops complex and comprehensive security architectures for our systems, applications, and infrastructure, considering both current and future needs.
• Viewed as a trusted technical advisor to the client.
• Collaborates with stakeholders, including developers, engineers, and project managers, to integrate security requirements into the system design and development lifecycle.
• Provide pre-sales technical support and expertise in analyzing client requirements, in conjunction with the client’s current security capabilities.
• Provides guidance and expertise in secure coding practices, network security, identity and access management, data protection, and other security domains.
• Evaluates and selects security technologies, tools, and frameworks to support our security architecture
• Ensures technical solutions will accomplish the client's objectives
• Defines and applies security policies, standards, and procedures to ensure compliance with industry regulations and best practices.
• Leads incident response activities, including identification, containment, eradication, and recovery, in coordination with the incident response team.
• Develops or produces the technical design document to match the solution design specifications.
• Working with the relevant internal stakeholders, participate or lead in scope of work determination, product pricing and RFP / RFI responses.
• Assists with the determination of outsourcing, product pricing and collaborates with others to develop an implementation solution.
• Responsible for influencing and guiding members of the Sales team and to ensure that they are equipped to close deals and maintain visibility of forecasting and sales pipeline in order to influence potential deals.
• Manages client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC.
• On all assigned engagements, owns the proposed solution and transitions the build / implementation to the delivery team.
• Specifically relating to opportunity pursuit this role will evaluate each opportunity for alignment with organizational capabilities and business policy, prepare the executive summary that outlines all of the information gathered from the client in regard to their needs, as understood, document the proposed technology solution, document the statement of work along with all labor requirements, work with the relevant internal stakeholders to prepare the pricing format that will be supplied to the customer, perform the actual solution design and prepare a parts list outlining equipment to be provided, develop and manage a proof-of-concept as such may be required, engage all technical resources required for an accurate solution design, prepare a network diagram outlining the proposed solution, document all deliverables and what constitutes a successful completion, review the final parts list as supplied and submit all information to the applicable bid team for final assembly, verify the proposal’s accuracy and sign off on the final documents to be presented to the client, assist during the final presentation to the client as appropriate.

Knowledge and Attributes :

• Advanced client engagement skills coupled with advance technical consulting ability.
• May be accountable through team for delivery of tactical business targets.
• Work is reviewed upon completion and is consistent with departmental objectives.
• Demonstrate advanced client engagement skills.
• Advanced understanding of the vendor’s products business and technology positioning.
• Advanced analytical and problem-solving skills, with the ability to assess risks, analyze complex security issues, and propose effective solutions.
• Ability to collaborate and communicate effectively with team members, contributing to their success.
• Advanced product knowledge integrated with technology understanding.
• Advanced knowledge of security domains, including network security, application security, cloud security, data protection, identity and access management, cryptography, and secure coding practices.
• Advanced proficiency in enterprise architecture principles, frameworks (such as TOGAF), and architectural patterns for designing secure and scalable systems.
• Advanced understanding of security regulations, standards, and frameworks (such as ISO 27001, NIST, PCI DSS) and their practical application Basic understanding of key vendor subscription models such as Cisco EA 3.0 & Cisco Smart Licensing Model.
• Advanced ability to use vendor's available CPQ tools such as Cisco CCW and others.
• Experience with Key Security Vendors solutions such as Cisco, Checkpoint, Palo Alto, Fortinet, ZScaler, F5, and Cyberark

Academic Qualifications and Certifications :

• Bachelor's degree in information technology, computer science or information systems or a related field.
• Certification and working knowledge of Enterprise Architecture methodologies (for example, TOGAF, Zachman, SOA, ITIL, COBIT, etc.).
• Software and programming languages, for example, DevSec, DevNet
• SAFe Scaled Agile certification advantageous.
• Related Vendor product, sales and technology certifications is a must

Required Experience :

• Advanced professional technical experience within a large scale (preferably multi-national) technology services environment.
• Advanced experience as a Security Technical Architect or a similar role, designing and implementing security architectures for complex systems and applications.
• Advanced demonstrable experience in a professional technical role
• Advanced experience with security technologies and tools, such as firewalls, intrusion detection / prevention systems, SIEM, vulnerability scanners, and secure coding analysis tools.
• Advanced experience in project management methodologies.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

What you'll be doing

Key Responsibilities:

• Designs and develops complex and comprehensive security architectures for our systems, applications, and infrastructure, considering both current and future needs.
• Viewed as a trusted technical advisor to the client.
• Collaborates with stakeholders, including developers, engineers, and project managers, to integrate security requirements into the system design and development lifecycle.
• Provide pre-sales technical support and expertise in analyzing client requirements, in conjunction with the client’s current security capabilities.
• Provides guidance and expertise in secure coding practices, network security, identity and access management, data protection, and other security domains.
• Evaluates and selects security technologies, tools, and frameworks to support our security architecture
• Ensures technical solutions will accomplish the client's objectives
• Defines and applies security policies, standards, and procedures to ensure compliance with industry regulations and best practices.
• Leads incident response activities, including identification, containment, eradication, and recovery, in coordination with the incident response team.
• Develops or produces the technical design document to match the solution design specifications.
• Working with the relevant internal stakeholders, participate or lead in scope of work determination, product pricing and RFP/RFI responses.
• Assists with the determination of outsourcing, product pricing and collaborates with others to develop an implementation solution.
• Responsible for influencing and guiding members of the Sales team and to ensure that they are equipped to close deals and maintain visibility of forecasting and sales pipeline in order to influence potential deals.
• Manages client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC.
• On all assigned engagements, owns the proposed solution and transitions the build / implementation to the delivery team.
• Specifically relating to opportunity pursuit this role will evaluate each opportunity for alignment with organizational capabilities and business policy, prepare the executive summary that outlines all of the information gathered from the client in regard to their needs, as understood, document the proposed technology solution, document the statement of work along with all labor requirements, work with the relevant internal stakeholders to prepare the pricing format that will be supplied to the customer, perform the actual solution design and prepare a parts list outlining equipment to be provided, develop and manage a proof-of-concept as such may be required, engage all technical resources required for an accurate solution design, prepare a network diagram outlining the proposed solution, document all deliverables and what constitutes a successful completion, review the final parts list as supplied and submit all information to the applicable bid team for final assembly, verify the proposal’s accuracy and sign off on the final documents to be presented to the client, assist during the final presentation to the client as appropriate.

Knowledge and Attributes:

• Advanced client engagement skills coupled with advance technical consulting ability.
• May be accountable through team for delivery of tactical business targets .
• Work is reviewed upon completion and is consistent with departmental objectives.
• Demonstrate advanced client engagement skills.
• Advanced understanding of the vendor’s products business and technology positioning.
• Advanced analytical and problem-solving skills, with the ability to assess risks, analyze complex security issues, and propose effective solutions.
• Ability to collaborate and communicate effectively with team members, contributing to their success.
• Advanced product knowledge integrated with technology understanding.
• Advanced knowledge of security domains, including network security, application security, cloud security, data protection, identity and access management, cryptography, and secure coding practices.
• Advanced proficiency in enterprise architecture principles, frameworks (such as TOGAF), and architectural patterns for designing secure and scalable systems.
• Advanced understanding of security regulations, standards, and frameworks (such as ISO 27001, NIST, PCI DSS) and their practical application Basic understanding of key vendor subscription models such as Cisco EA 3.0 & Cisco Smart Licensing Model.
• Advanced ability to use vendor's available CPQ tools such as Cisco CCW and others.
• Experience with Key Security Vendors solutions such as Cisco, Checkpoint, Palo Alto, Fortinet, ZScaler, F5, and Cyberark

Academic Qualifications and Certifications:

• Bachelor's degree in information technology, computer science or information systems or a related field.
• Certification and working knowledge of Enterprise Architecture methodologies (for example, TOGAF, Zachman, SOA, ITIL, COBIT, etc.).
• Software and programming languages, for example, DevSec, DevNet
• SAFe Scaled Agile certification advantageous.
• Related Vendor product, sales and technology certifications is a must

Required Experience:

• Advanced professional technical experience within a large scale (preferably multi-national) technology services environment.
• Advanced experience as a Security Technical Architect or a similar role, designing and implementing security architectures for complex systems and applications.
• Advanced demonstrable experience in a professional technical role
• Advanced experience with security technologies and tools, such as firewalls, intrusion detection/prevention systems, SIEM, vulnerability scanners, and secure coding analysis tools.
• Advanced experience in project management methodologies.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

What you'll be doing

Key Responsibilities:

• Designs and architects collaborative solutions that align with business objectives, taking into consideration scalability, security, and performance requirements.
• Collaborates with stakeholders to gather business requirements, understand their collaboration needs, and propose appropriate technical solutions.
• Assesses and recommends collaboration platforms and tools that best fit the organization's requirements and objectives.
• Develops and maintains technical documentation, including solution architecture diagrams, design specifications, and implementation plans.
• Analyzes, develops and recommends long-term strategic plans to ensure collaboration tools meets current and future requirements.
• Viewed as a trusted technical advisor to the client and provide technical guidance to development teams during the implementation of collaborative solutions.
• Provides pre-sales technical support and expertise in analyzing client requirements, in conjunction with the client’s current collaboration capabilities.
• Ensures technical solutions will accomplish the client's objectives.
• Works with internal stakeholders to produce a technical specification for the custom development and systems integration requirements for the solution.
• Develops or produces the technical design document to match the solution design specifications.
• Working with the relevant internal stakeholders, participate or lead in scope of work determination, product pricing and RFP/RFI responses.
• Makes recommendations for the determination of outsourcing, product pricing and collaborates with others to develop an implementation solution.
• Integrate collaboration platforms with existing enterprise systems, ensuring seamless data exchange and interoperability.
• Accountable for influencing and guiding members of the Sales team and to ensure that they are equipped to close deals and maintain visibility of forecasting and sales pipeline in order to influence potential deals.
• Manages client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC.
• Ensures compliance with data privacy regulations, industry standards, and organizational security policies in the design and implementation of collaboration solutions.
• On all assigned engagements, owns the proposed solution and transitions the build / implementation to the delivery team.
• Specifically relating to opportunity pursuit this role will evaluate each opportunity for alignment with organizational capabilities and business policy, prepare the executive summary that outlines all of the information gathered from the client in regard to their needs, as understood, document the proposed technology solution, document the statement of work along with all labor requirements, work with the relevant internal stakeholders to prepare the pricing format that will be supplied to the customer, perform the actual solution design and prepare a parts list outlining equipment to be provided, develop and manage a proof-of-concept as such may be required, engage all technical resources required for an accurate solution design, prepare a network diagram outlining the proposed solution, document all deliverables and what constitutes a successful completion, review the final parts list as supplied and submit all information to the applicable bid team for final assembly, verify the proposal’s accuracy and sign off on the final documents to be presented to the client, assist during the final presentation to the client as appropriate.

Knowledge and Attributes:

• Advanced client engagement skills coupled with advance technical consulting ability.
• Advanced understanding of the vendor’s products business and technology positioning.
• Advanced knowledge and expertise in collaboration platforms such as Microsoft SharePoint, Microsoft Teams, Cisco Webex, Google Workspace, or similar tools.
• Advanced knowledge and expertise in Contact Center (CC) & CX platforms such as Cisco CC/UC & Voice, Genesys PureCloud, NICE CXone, Amazon Connect, or similar tools.
• Ability to collaborate and communicate effectively with team members, contributing to their success.
• Advanced product knowledge integrated with technology understanding.
• Advanced understanding network protocols, topologies and security.
• Advanced understanding of system and software architecture principles, design patterns, and best practices.
• Advanced troubleshooting and problem-solving skills to identify and resolve technical issues.
• Advanced familiarity with security best practices, data privacy regulations, and compliance requirements.
• Advanced understanding of how collaboration platforms integrate with other enterprise systems (such as Active Directory, ERP systems, CRM systems, etc.) is important.
• Advanced knowledge of APIs, web services, and data exchange protocols will enable seamless integration between collaboration tools and existing infrastructure.
• Advanced understanding user access controls, encryption, data loss prevention, and other security measures is crucial.
• Advanced understanding of key vendor subscription models such as Cisco EA 3.0 and Cisco Smart Licensing model.
• Advanced ability to use vendor's available CPQ tools such as Cisco CCW and others.

Academic Qualifications and Certifications:

• Bachelor's degree in information technology, computer science or information systems or a related field.
• Certification and working knowledge of Enterprise Architecture methodologies (for example, TOGAF, Zachman, SOA, ITIL, COBIT, etc.).
• Software and programming languages, for example, DevNet
• SAFe Scaled Agile certification advantageous.
• Related Vendor product, sales and technology certifications is a must.

Required Experience:

• Advanced professional technical experience within a large scale (preferably multi-national) technology services environment.
• Advanced experience as a Collaboration Technical Architect or a similar role, designing enterprise-level network solutions.
• Advanced experience with integration and interoperability between collaboration platforms and other enterprise systems.
• Advanced experience in project management methodologies advantageous.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

What you'll be doing

Key Responsibilities:

• Analyzes, develops and recommends long-term strategic plans to ensure network capacity meets current and future network requirements.
• Viewed as a trusted technical advisor to the client.
• Responsible for solution design, business development, and transition of projects from presales to delivery and sales support.
• Provides pre-sales technical support and expertise in analyzing client requirements, in conjunction with the client’s current network and system capabilities.
• Ensures technical solutions will accomplish the client's objectives
• Work with internal stakeholders to produce a technical specification for the custom development and systems integration requirements for the solution
• Develops or produces the technical design document to match the solution design specifications.
• Working with the relevant internal stakeholders, participate or lead in scope of work determination, product pricing and RFP/RFI responses.
• Provides recommendations on the determination of outsourcing, product pricing and collaborates with others to develop an implementation solution.
• Responsible for influencing and guiding members of the Sales team and to ensure that they are equipped to close deals and maintain visibility of forecasting and sales pipeline in order to influence potential deals.
• Manages client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC.
• On all assigned engagements, owns the proposed solution and transitions the build / implementation to the delivery team.
• Specifically relating to opportunity pursuit this role will evaluate each opportunity for alignment with organizational capabilities and business policy, prepare the executive summary that outlines all of the information gathered from the client in regard to their needs, as understood, document the proposed technology solution, document the statement of work along with all labor requirements, work with the relevant internal stakeholders to prepare the pricing format that will be supplied to the customer, perform the actual solution design and prepare a parts list outlining equipment to be provided, develop and manage a proof-of-concept as such may be required, engage all technical resources required for an accurate solution design, prepare a network diagram outlining the proposed solution, document all deliverables and what constitutes a successful completion, review the final parts list as supplied and submit all information to the applicable bid team for final assembly, verify the proposal’s accuracy and sign off on the final documents to be presented to the client, assist during the final presentation to the client as appropriate.

Knowledge and Attributes:

• Advanced client engagement skills coupled with advance technical consulting ability.
• Advanced understanding of the vendor’s products business and technology positioning.
• Ability to collaborate and communicate effectively with team members, contributing to their success
• Thorough product knowledge integrated with technology understanding.
• Advanced understanding of network protocols, topologies and security.
• Advanced understanding of routing and switching, wireless networks, SD-WAN, Data Center Networking (DCN), and IP addressing.
• Advanced knowledge and expertise in key Networking Vendors Solution such as Cisco Networking, HP Aruba Networking, Juniper Networking, Palo Alto Networking, Arista or other similar Vendor solutions.
• Advanced knowledge and expertise in key Intent-Base Networking Solution through controller such as Cisco Catalyst Center (DNA Center), Cisco ACI, Juniper Apstra, or other similar controller-based solutions.
• Advanced understanding of internet of things, big data, network management, quality of service, virtualization, cloud computing and big data.
• Advanced understanding of key vendor subscription models such as Cisco EA 3.0 and Cisco Smart Licensing model.
• Advanced ability to use vendor's available CPQ tools such as Cisco CCW and others.

Academic Qualifications and Certifications:

• Bachelor's degree in information technology, computer science or information systems or a related field.
• Certification and working knowledge of Enterprise Architecture methodologies (for example, TOGAF, Zachman, SOA, ITIL, COBIT, etc.).
• Software and programming languages, for example, DevNet
• SAFe Scaled Agile certification advantageous.
• Relevant Vendor product, sales and/or technology certifications is a must.

Required Experience:

• Advanced demonstrable professional technical experience related to software development, systems design and deployment, or networking and infrastructure within a large scale (preferably multi-national) technology services environment.
• Advanced network management experience, including fault and performance management systems.
• Advanced experience in project management methodologies.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

What you'll be doing

Key Responsibilities:

• Designs and architects collaborative solutions that align with business objectives, taking into consideration scalability, security, and performance requirements.
• Collaborates with stakeholders to gather business requirements, understand their collaboration needs, and propose appropriate technical solutions.
• Assesses and recommends collaboration platforms and tools that best fit the organization's requirements and objectives.
• Develops and maintains technical documentation, including solution architecture diagrams, design specifications, and implementation plans.
• Analyzes, develops and recommends long-term strategic plans to ensure collaboration tools meets current and future requirements.
• Viewed as a trusted technical advisor to the client and provide technical guidance to development teams during the implementation of collaborative solutions.
• Provides pre-sales technical support and expertise in analyzing client requirements, in conjunction with the client’s current collaboration capabilities.
• Ensures technical solutions will accomplish the client's objectives.
• Works with internal stakeholders to produce a technical specification for the custom development and systems integration requirements for the solution.
• Develops or produces the technical design document to match the solution design specifications.
• Working with the relevant internal stakeholders, participate or lead in scope of work determination, product pricing and RFP/RFI responses.
• Makes recommendations for the determination of outsourcing, product pricing and collaborates with others to develop an implementation solution.
• Integrate collaboration platforms with existing enterprise systems, ensuring seamless data exchange and interoperability.
• Accountable for influencing and guiding members of the Sales team and to ensure that they are equipped to close deals and maintain visibility of forecasting and sales pipeline in order to influence potential deals.
• Manages client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC.
• Ensures compliance with data privacy regulations, industry standards, and organizational security policies in the design and implementation of collaboration solutions.
• On all assigned engagements, owns the proposed solution and transitions the build / implementation to the delivery team.
• Specifically relating to opportunity pursuit this role will evaluate each opportunity for alignment with organizational capabilities and business policy, prepare the executive summary that outlines all of the information gathered from the client in regard to their needs, as understood, document the proposed technology solution, document the statement of work along with all labor requirements, work with the relevant internal stakeholders to prepare the pricing format that will be supplied to the customer, perform the actual solution design and prepare a parts list outlining equipment to be provided, develop and manage a proof-of-concept as such may be required, engage all technical resources required for an accurate solution design, prepare a network diagram outlining the proposed solution, document all deliverables and what constitutes a successful completion, review the final parts list as supplied and submit all information to the applicable bid team for final assembly, verify the proposal’s accuracy and sign off on the final documents to be presented to the client, assist during the final presentation to the client as appropriate.

Knowledge and Attributes:

• Advanced client engagement skills coupled with advance technical consulting ability.
• Advanced understanding of the vendor’s products business and technology positioning.
• Advanced knowledge and expertise in collaboration platforms such as Microsoft SharePoint, Microsoft Teams, Cisco Webex, Google Workspace, or similar tools.
• Advanced knowledge and expertise in Contact Center (CC) & CX platforms such as Cisco CC/UC & Voice, Genesys PureCloud, NICE CXone, Amazon Connect, or similar tools.
• Ability to collaborate and communicate effectively with team members, contributing to their success.
• Advanced product knowledge integrated with technology understanding.
• Advanced understanding network protocols, topologies and security.
• Advanced understanding of system and software architecture principles, design patterns, and best practices.
• Advanced troubleshooting and problem-solving skills to identify and resolve technical issues.
• Advanced familiarity with security best practices, data privacy regulations, and compliance requirements.
• Advanced understanding of how collaboration platforms integrate with other enterprise systems (such as Active Directory, ERP systems, CRM systems, etc.) is important.
• Advanced knowledge of APIs, web services, and data exchange protocols will enable seamless integration between collaboration tools and existing infrastructure.
• Advanced understanding user access controls, encryption, data loss prevention, and other security measures is crucial.
• Advanced understanding of key vendor subscription models such as Cisco EA 3.0 and Cisco Smart Licensing model.
• Advanced ability to use vendor's available CPQ tools such as Cisco CCW and others.

Academic Qualifications and Certifications:

• Bachelor's degree in information technology, computer science or information systems or a related field.
• Certification and working knowledge of Enterprise Architecture methodologies (for example, TOGAF, Zachman, SOA, ITIL, COBIT, etc.).
• Software and programming languages, for example, DevNet
• SAFe Scaled Agile certification advantageous.
• Related Vendor product, sales and technology certifications is a must.

Required Experience:

• Advanced professional technical experience within a large scale (preferably multi-national) technology services environment.
• Advanced experience as a Collaboration Technical Architect or a similar role, designing enterprise-level network solutions.
• Advanced experience with integration and interoperability between collaboration platforms and other enterprise systems.
• Advanced experience in project management methodologies advantageous.

Workplace type :

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

Technical Architects straddle the line between Account Management and Solution Architecture to help customers harness the full power of WalkMe. As a Technical Architect at WalkMe, your responsibility will be to advise and establish WalkMe's infrastructure—deployment, integration, and solution delivery—in several complex organizations and technical environments. You will help ensure that our customers have the right technical infrastructure in place to guarantee their success with WalkMe.

• Lead new customer onboarding, ensuring technical readiness for product deployment and network configuration.
• Provide expert guidance on software deployment best practices to optimize system performance and reliability.
• Engage in detailed discussions regarding various architecture setups, offering strategic advice on the advantages and disadvantages of different configurations.
• Serve as the principal technical advisor and advocate for key accounts, owning complex deployment, integration, and long-term technical continuity.
• Collaborate closely with the Account team to build strong customer relationships, empowering them to realize the value of WalkMe.
• Drive strategic technical direction, planning, and advising on solutions and enhancements for customers' business needs while proactively mitigating risks.
• Act as a liaison and focal point between customers, WalkMe’s Product teams, and technical support, addressing product features, technical hurdles, and ensuring alignment with the roadmap.
• Participate in resolving high-severity cases as a product expert and advocate, driving business reliability and customer satisfaction.

• Strong customer service skills, ideally with IT helpdesk experience, and excellent written and verbal communication abilities.
• Strong project management skills with a proven ability to manage multiple projects simultaneously and deliver results on time.
• Ability to solve open-ended problems in unstructured environments.
• Intermediate understanding of Software as a Service (SaaS) architecture, cloud delivery models, and IT deployment best practices, including servers, databases, networking, and computing resources.
• Experience with Identity Access Management (IAM) solutions, including setting up Identity Provider Integrations and understanding protocols like SAML and OAuth.
• Experience in the Digital Adoption space is preferred.

We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

What you'll be doing

Key Responsibilities:

• Designs and architects collaborative solutions that align with business objectives, taking into consideration scalability, security, and performance requirements.
• Collaborates with stakeholders to gather business requirements, understand their collaboration needs, and propose appropriate technical solutions.
• Assesses and recommends collaboration platforms and tools that best fit the organization's requirements and objectives.
• Develops and maintains technical documentation, including solution architecture diagrams, design specifications, and implementation plans.
• Analyzes, develops and recommends long-term strategic plans to ensure collaboration tools meets current and future requirements.
• Viewed as a trusted technical advisor to the client and provide technical guidance to development teams during the implementation of collaborative solutions.
• Provides pre-sales technical support and expertise in analyzing client requirements, in conjunction with the client’s current collaboration capabilities.
• Ensures technical solutions will accomplish the client's objectives.
• Works with internal stakeholders to produce a technical specification for the custom development and systems integration requirements for the solution.
• Develops or produces the technical design document to match the solution design specifications.
• Working with the relevant internal stakeholders, participate or lead in scope of work determination, product pricing and RFP/RFI responses.
• Makes recommendations for the determination of outsourcing, product pricing and collaborates with others to develop an implementation solution.
• Integrate collaboration platforms with existing enterprise systems, ensuring seamless data exchange and interoperability.
• Accountable for influencing and guiding members of the Sales team and to ensure that they are equipped to close deals and maintain visibility of forecasting and sales pipeline in order to influence potential deals.
• Manages client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC.
• Ensures compliance with data privacy regulations, industry standards, and organizational security policies in the design and implementation of collaboration solutions.
• On all assigned engagements, owns the proposed solution and transitions the build / implementation to the delivery team.
• Specifically relating to opportunity pursuit this role will evaluate each opportunity for alignment with organizational capabilities and business policy, prepare the executive summary that outlines all of the information gathered from the client in regard to their needs, as understood, document the proposed technology solution, document the statement of work along with all labor requirements, work with the relevant internal stakeholders to prepare the pricing format that will be supplied to the customer, perform the actual solution design and prepare a parts list outlining equipment to be provided, develop and manage a proof-of-concept as such may be required, engage all technical resources required for an accurate solution design, prepare a network diagram outlining the proposed solution, document all deliverables and what constitutes a successful completion, review the final parts list as supplied and submit all information to the applicable bid team for final assembly, verify the proposal’s accuracy and sign off on the final documents to be presented to the client, assist during the final presentation to the client as appropriate.

Knowledge and Attributes:

• Advanced client engagement skills coupled with advance technical consulting ability.
• Advanced understanding of the vendor’s products business and technology positioning.
• Advanced knowledge and expertise in collaboration platforms such as Microsoft SharePoint, Microsoft Teams, Cisco Webex, Google Workspace, or similar tools.
• Advanced knowledge and expertise in Contact Center (CC) & CX platforms such as Cisco CC/UC & Voice, Genesys PureCloud, NICE CXone, Amazon Connect, or similar tools.
• Ability to collaborate and communicate effectively with team members, contributing to their success.
• Advanced product knowledge integrated with technology understanding.
• Advanced understanding network protocols, topologies and security.
• Advanced understanding of system and software architecture principles, design patterns, and best practices.
• Advanced troubleshooting and problem-solving skills to identify and resolve technical issues.
• Advanced familiarity with security best practices, data privacy regulations, and compliance requirements.
• Advanced understanding of how collaboration platforms integrate with other enterprise systems (such as Active Directory, ERP systems, CRM systems, etc.) is important.
• Advanced knowledge of APIs, web services, and data exchange protocols will enable seamless integration between collaboration tools and existing infrastructure.
• Advanced understanding user access controls, encryption, data loss prevention, and other security measures is crucial.
• Advanced understanding of key vendor subscription models such as Cisco EA 3.0 and Cisco Smart Licensing model.
• Advanced ability to use vendor's available CPQ tools such as Cisco CCW and others.

Academic Qualifications and Certifications:

• Bachelor's degree in information technology, computer science or information systems or a related field.
• Certification and working knowledge of Enterprise Architecture methodologies (for example, TOGAF, Zachman, SOA, ITIL, COBIT, etc.).
• Software and programming languages, for example, DevNet
• SAFe Scaled Agile certification advantageous.
• Related Vendor product, sales and technology certifications is a must.

Required Experience:

• Advanced professional technical experience within a large scale (preferably multi-national) technology services environment.
• Advanced experience as a Collaboration Technical Architect or a similar role, designing enterprise-level network solutions.
• Advanced experience with integration and interoperability between collaboration platforms and other enterprise systems.
• Advanced experience in project management methodologies advantageous.

Workplace type :

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.