1,584 Technical Analyst jobs in South Africa

Reference: JHB004740-Maris-1

Well-established manufacturing company based in Benoni is seeking an IT Technical Support Analyst to join their team (BA EA).

Requirements:

• Proven 5 years work experience as a Technical Network Analyst, Network and Firewall Administration, IT Help Desk Technician or similar role
• BS degree in Information Technology, Computer Science or relevant field
• English Fluency both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• General networking TCP/IP, DHCP, DNS (CompTIA Network+, Fortinet and SD Wan advantageous)
• Additional certification in Microsoft (MCSE), O365, Linux, Cisco or similar technologies is a plus

• Install and configure computer hardware operating systems and applications
• Network and Security administration in conjunction with the designated Service Providers
• Monitor and maintain computer systems and networks
• Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Provide 3rd Line user support and onsite support to Team Members
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Following standard procedures for proper escalation of unresolved issues to the appropriate teams
• Provide prompt and accurate feedback to customers
• Ensure all issues are properly logged and prioritize and manage many open cases at one time
• Rapidly establish a good working relationship with customers
• Asset Management on all IT related devices

Are you the type of person who enjoys cracking complex technical puzzles and thrives on helping customers get back on track? Do you love diving into databases, scripts, and logs to uncover the “aha!” moment? If so, we’re looking for you to join our team as a Technical Support Analyst.

In this role, you’ll be the go-to problem solver for escalated customer issues. Think of yourself as part detective, part engineer, and part hero, working closely with product and support teams to make sure our customers’ systems run smoothly. You’ll roll up your sleeves, dive into SQL queries, troubleshoot across platforms, and work directly with teams to get to the root cause of issues.

Qualifications:

Additional notes

Hire Resolve's client is currently looking for a Technical Analyst to join their team. As a Technical Analyst, you will be responsible for conducting research, analyzing technical requirements, and providing recommendations for our technology projects.

• Research and analyze technical requirements provided by stakeholders
• Identify gaps and areas for improvement in existing systems and processes
• Collaborate with cross-functional teams to gather and understand business needs
• Develop technical specifications and design documentation
• Support the implementation and testing of technology solutions
• Provide technical support and troubleshooting assistance
• Stay up-to-date with emerging technologies and industry trends

• Bachelor's degree in Computer Science, Engineering, or a related field
• Proven experience as a Technical Analyst or similar role
• Strong analytical and problem-solving skills
• Strong understanding of APIs
• Knowledge of software development methodologies and processes
• Experience with database management and SQL queries
• Excellent communication and collaboration skills
• Ability to work effectively in a team environment
• Detail-oriented with excellent organizational skills

• Salary negotiable

Contact Hire Resolve for your next career-changing move.

Our client is offering a highly competitive salary for this role based on experience.

You can also visit the Hire Resolve website: hireresolve.us or email us your CV: .

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

6 Months Contract to start ASAP

A leading company In the Financial Technology sector is seeking a Technical Analyst with strong SQL, C#, ASP.Net, and API development skills for an urgent 6-month contract at a client project in the financial services sector (advantageous). IT Qualification or similar

Key Requirements:

• Strong SQL skills
• Experience with C# and ASP.Net
• API development expertise
• Financial services sector experience (advantageous

A leading company is seeking a Technical Analyst with strong SQL, C#, ASP.Net, and API development skills for an urgent 6-month contract at a client project in the financial services sector (advantageous).

Key Requirements:

• Strong SQL skills
• Experience with C# and ASP.Net
• API development expertise
• Financial services sector experience (advantageou

Key Responsibilities:

• Analyze technical site data (Motherstation & customer sites) and recommend improvements

• Execute and track Root Cause Analyses (RCA) and continuous improvement actions

• Provide hands-on technical support across compressors, trailers, PRMS, Scada, and related systems

• Liaise with compressor, gas engine, electrical, and trailer suppliers

• Assist with project installations, commissioning, testing, and costing

• Design and implement training programs for Technicians and Operators

• Ensure safety, SHEQ compliance, and procedural integrity on-site

• Contribute to development of AI/IoT tools for proactive monitoring

• Monitor key KPIs and generate monthly reports

• Stay abreast of industry innovations and lead equipment improvement initiatives

Minimum Requirements:

• Millwright Trade Test (essential)

• Minimum 10 years of technical experience in industrial or gas environments

• Strong hands-on experience with compressors, hydraulics, pneumatics, instrumentation, PLCs

• PLC programming and troubleshooting experience

• Cryogenics and road tanker knowledge is advantageous

• Knowledge of Lean Manufacturing / Six Sigma (Green Belt beneficial)

• Proficient in data analysis, predictive modeling , and reporting

• Valid driver’s license & willingness to travel and work shifts/overtime

• Proficient in MS Excel, Word, Outlook, and Microsoft Projects

 Ideal Candidate Traits:

• Analytical and detail-oriented

• Strong communication and training ability

• Proactive, safety-driven, and self-managed

• Flexible and adaptable to high-pressure environments

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

We are in the market for a Technical Support Analyst with business proficiency in Dutch to join our Technical Support team.

As Technical Support Analyst you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success. DigiCert’s Technical Support team exhibit high energy, deep technical skills and a drive to get things done.

This is a remote position

What you will do

• Deliver world-class customer service to resolve customer concerns and retain customers
• Build successful long-term relationships with external clients to ensure customer loyalty
• Partner with technical support engineers to resolve issues reported by customers
• Engage with internal and external customers via support tickets, email, phone, and chat
• Receive inbound customer emails or calls and place outbound follow up emails or calls during scheduled hours to provide a delightful customer experience at all times
• Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
• Actively contribute to Web self-help by using Knowledge Centred Support (KCS) principles
• Gather accurate information and document customer issues in our CRM tool
• Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times

What you will have

• Professional working proficiency in Dutch (essential)
• 1+ years technical support or IT client interfacing experience
• Matric qualification (essential) and/or Computer Science, Information Systems or Information Technology qualification (advantageous)
• Basic understanding of Internet principles, terminology and functionality
• Basic understanding of networking protocols and devices, web servers and VPN
• Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)
• Familiarity with UNIX script commands, website/web server administration (advantageous)
• Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)
• Certifications such as CISSP, MCSE and CCNA (advantageous)
• Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

#LI-GA1

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