157 Technical Analyst jobs in South Africa

Who we are

We're a leading, global security authority that's disrupting our own category.  Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers.  We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

We are in the market for a Technical Support Analyst with business proficiency in Spanish Speaker to join our Technical Support team in Cape Town. As Technical Support Analyst you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success.

DigiCert's Technical Support team exhibit high energy, deep technical skills and a drive to get things done.

What you will do

• Deliver world-class customer service to resolve customer concerns and retain customers
• Build successful long-term relationships with external clients to ensure customer loyalty
• Partner with technical support engineers to resolve issues reported by customers
• Engage with internal and external customers via support tickets, email, phone, and chat
• Receive inbound customer emails or calls and place outbound follow up emails or calls during scheduled hours to provide a delightful customer experience at all times
• Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
• Actively contribute to Web self-help by using Knowledge Centred Support (KCS) principles
• Gather accurate information and document customer issues in our CRM tool
• Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times

What you will have

• Professional working proficiency in Spanish (essential)
• 1+ years technical support or IT client interfacing experience
• Computer Science, Information Systems or Information Technology qualification
• Basic understanding of Internet principles, terminology and functionality
• Basic understanding of networking protocols and devices, web servers and VPN
• Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)
• Familiarity with UNIX script commands, website/web server administration (advantageous)
• Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)
• Certifications such as CISSP, MCSE and CCNA (advantageous)
• Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

__PRESENT

__PRESENT

Senior Business Analyst (Remote SA)

Qualifications & Experience

• Minimum 7 years proven experience as a Business Analyst type role, in financial services, banking, credit, fintech, or a complex operational environment.
• Strong background in bridging business needs and technical solutions, with experience working closely with developers, project managers, and external vendors (limited).
• Demonstrated ability to quickly grasp business processes, rules, and systems.
• Solid understanding of change management and change control processes in projects.
• Hands-on experience with testing tools, UAT coordination, and validation of system changes.
• Strong technical understanding—comfortable discussing solutions, integrations, and system functionality with developers.
• Experience in financial operations, accounting systems, or related domains is highly advantageous.
• Good experience in use of SQL to query databases

A full job specification may be provided on request.

CV's may be sent to 

An established and forward-thinking tech company is seeking a skilled Full Stack Software Developer to join their dynamic and supportive development team. This is a fantastic opportunity to be part of a collaborative environment where innovation, quality, and continuous learning are at the heart of the culture.

The company offers:

• A competitive, market-related salary
• Medical aid, pension, and group life insurance
• Daily lunch provided
• A strong, values-driven team culture that prioritizes empathy, humility, and doing great work together

If you're looking for a place to grow, build, and make an impact, this is it.

Company and Job Description:

A well-established, high-growth software solutions company operating in the financial services technology space is seeking 2 experienced Technical Business Analysts to join their dynamic Cape Town or Gauteng team. With offices locally and internationally, this company delivers scalable, high-performance platforms tailored to the financial services and fintech sectors.

In this role, you'll be joining an existing and highly skilled team that has worked closely with a major financial client to develop an innovative wealth management platform. As the platform continues to scale, the team is growing—and so is your opportunity to contribute meaningfully to a multi-year roadmap and grow your career in fintech.

Key Responsibilities:

• Translate business goals into clear technical requirements and user stories
• Guide and support development teams with technical insight and leadership
• Conduct data mapping and API endpoint validation using tools like Postman or SOAPUI
• Facilitate integration design and release management processes
• Own relationships with key client stakeholders and ensure quality delivery
• Perform functional testing and defect triaging as part of sprint cycles

Job Experience and Skills Required:

Education:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (preferred)

Experience:

• Minimum of 4+ years' experience in a technical business analyst or related role within software development
• Proven experience with system integration, data analysis, or technical architecture
• Background in software development or technical delivery highly advantageous

Skills & Tools:

• Proficiency in technical tools such as Postman, SOAPUI
• Experience in Agile delivery environments
• Strong documentation, communication, and stakeholder engagement skills
• Ability to translate business needs into technical language
• Familiarity with financial services or fintech environments is a plus

Non-Negotiables:

• Must have strong analytical and problem-solving ability
• Must be comfortable working with both technical and business teams
• Clear, confident communicator and team player

Apply

Danielle Paxton

Senior Specialist Recruitment Consultant

Are you a motivated support specialist ready to take your career to the next level in a global setting? We're seeking a Technical Support Analyst II to join a dynamic international team based in Malaga, Spain. This role offers the unique opportunity to relocate and work on a cutting-edge wholesale banking platform as part of a high-impact Production Support team.

As a key member of the SCIB (Santander Corporate & Investment Banking) platform support structure, you'll manage Level 0 and Level 1 incidents, collaborate with cross-functional teams, and provide critical support for banking technology operations worldwide. You'll be at the heart of a fast-paced environment with access to ongoing learning, development opportunities, and international exposure.

• Provide Level 0 and Level 1 technical support for the global SCIB platform (both onsite and remotely).
• Manage and escalate incidents via ServiceNow: reception, investigation, prioritisation, and resolution.
• Monitor critical system alerts and metrics to pre-empt issues and identify improvements.
• Drive and follow up on continuous improvement plans for batch and online services.
• Collaborate with second-level technical teams and third-party suppliers.
• Serve as a communication bridge with the business users, especially during critical events.
• Use and interpret monitoring tools and dashboards to manage performance.
• Participate in on-call rotations and provide remote support across geographies when needed.

• 1–3 years' experience in IT support or production environments.
• Degree in Computer Science, Information Technology, or related field.
• Solid understanding of ITIL processes and incident management.
• Experience using monitoring applications and service management tools (e.g., ServiceNow).
• B2 level English proficiency (required); additional languages are a plus.
• Basic knowledge of wholesale banking and financial products (required).

• Scripting or automation with Python.
• Understanding of Elastic Search, OpenShift, Appian, API Connect.
• Familiarity with Oracle, MySQL, and reporting via Power BI.

• Willingness to relocate to Malaga, Spain.
• Availability for rotational guard/on-call shifts.
• Ability to provide remote support to global teams.

• 2+ years of experience in an IT support role.

• Familiarity with Microsoft Azure services (e.g., Azure Active Directory, Virtual Machines, Storage Accounts)
• Understanding of basic networking concepts (DNS, DHCP, IP addressing, VPNs, Firewalls).
• Ability to troubleshoot connectivity issues.
• Basic PowerShell scripting for task automation or troubleshooting.
• Experience supporting Windows Server environments.
• Familiarity with ticket management systems (e.g., Jira).
• Proven ability to work with end users and clients in a professional manner.
• Strong troubleshooting and communication skills.
• Ability to manage multiple support tasks and prioritize effectively.
• Basic understanding of networking concepts (firewalls, IP ranges, routing).
• Experience working in small, agile IT teams.
• Exposure to monitoring or remote support tools.

• Provide first and second-line support for in-house developed applications and infrastructure.
• Manage and troubleshoot issues in Microsoft Azure environments.
• Perform routine server support tasks.
• Log, manage, and resolve tickets using a ticket management system.
• Deliver client-facing support via Microsoft Teams or telephone.
• Ability to communicate technical solutions to non-technical users clearly and patiently.
• Prioritize and resolve incidents within agreed Service Level Agreements (SLAs).
• Collaborate with internal teams to escalate and resolve complex issues.
• Document support procedures and contribute to knowledge base articles.

Recruiter:
Network Recruitment

Job Ref:
ITE /Lamee

Date posted:
Friday, September 5, 2025

Location:
Johannesburg, South Africa

Salary:
Annually

SUMMARY:
Responsible for optimizing the efficiency of the data management infrastructure. Leverages expertise in Azure, server administration, and client services to manage service requests through a ticketing system, deliver exceptional support, and collaborate effectively with internal teams to ensure seamless operational continuity.

POSITION INFO:
Experience:

• 2+ years of experience in an IT support role.

Requirements:

• Familiarity with Microsoft Azure services (e.g., Azure Active Directory, Virtual Machines, Storage Accounts)
• Understanding of basic networking concepts (DNS, DHCP, IP addressing, VPNs, Firewalls).
• Ability to troubleshoot connectivity issues.
• Basic PowerShell scripting for task automation or troubleshooting.
• Experience supporting Windows Server environments.
• Familiarity with ticket management systems (e.g., Jira).
• Proven ability to work with end users and clients in a professional manner.
• Strong troubleshooting and communication skills.
• Ability to manage multiple support tasks and prioritize effectively.
• Basic understanding of networking concepts (firewalls, IP ranges, routing).
• Experience working in small, agile IT teams.
• Exposure to monitoring or remote support tools.

Responsibilities:

• Provide first and second-line support for in-house developed applications and infrastructure.
• Manage and troubleshoot issues in Microsoft Azure environments.
• Perform routine server support tasks.
• Log, manage, and resolve tickets using a ticket management system.
• Deliver client-facing support via Microsoft Teams or telephone.
• Ability to communicate technical solutions to non-technical users clearly and patiently.
• Prioritize and resolve incidents within agreed Service Level Agreements (SLAs).
• Collaborate with internal teams to escalate and resolve complex issues.
• Document support procedures and contribute to knowledge base articles.

Apply now
For more IT jobs, please visit

Key Output

• Fluent navigation of SIS2.0

• Constructively log product matters with OEM

• Caterpillar preventative maintenance orientated

• Self-manageable

• Constant communication between TA mechanic and SEENG.

• Compile informative technical report on all systems (TA report) reports are given to Supervisor to action, normally discussed with CSR to obtain incremental business.

• The report depending on customer availability gets discussed with customer on site by the analyst.

Qualification, Experience and Competencies

• Matric (Grade12) qualified in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment

• Mechanic) NQF3, three years post apprenticeship/ learnership

• Computer Literate

• Valid Drivers License

• Access and familiarity with Caterpillar DSN

• Job planning and successful execution

• SIS2.0 Navigation and familiarity

• 7 years qualified trade

• Fluent Schematic reading (Electrical & Hydraulic)

Contract

5 to 20 years

Negotiable

04 September 2025

PBT Group is seeking a highly analytical Technical Business Analyst with strong Power BI expertise to support a dynamic team within the reinsurance and regulatory reporting space. This role is ideal for someone who can bridge the gap between business needs and visual data insights, translating complex business requirements into clear, impactful dashboards and reports.

Key Responsibilities:

• Engage with business stakeholders to understand and interpret business requirements.
• Translate business logic into intuitive, visual insights using Power BI dashboards and reports.
• Prototype and iterate on reporting solutions collaboratively within a supportive team.
• Work with structured data marts (fact and dimension tables) to model data within Power BI.
• Ensure accuracy, relevance, and clarity in dashboards that support strategic business decisions.
• Document business and data logic applied within reporting solutions.
• Attend to data integrity, layout consistency, and end-user usability.

Minimum Requirements:

• 6–8 years' experience as a Business Analyst, BI Analyst, or Data Visualisation Specialist.
• Proven ability to gather and interpret business requirements and translate these into data visualisations.
• Strong Power BI skills – including DAX, data modelling, visuals, slicers, bookmarks, layout design, and publishing.
• Familiarity with structured data environments – fact and dimension tables.
• Experience working independently, with good attention to detail.
• Background in insurance, reinsurance, regulatory reporting, or financial services preferred.
• Able to work collaboratively while taking initiative in dashboard development.

Desirable:

• Exposure to SQL or similar query tools.
• Experience working with cloud-based platforms (e.g., Azure, AWS).
• Knowledge of accounting, actuarial, or compliance data would be a bonus.
• In order to comply with the POPI Act, for future career opportunities, we require your permission to maintain your personal details on our database. By completing and returning this form you give PBT your consent

"If you have not he us ard from us in two weeks, please note that you were unsuccessful for the role. However, we will keep your resume on file and reach out if any other suitable opportunity arises in the future".

Business AnalysisPower BISQLData AnalysisTestingAWSMicrosoft AzureData Analysis Expressions (DAX)

Financial ServicesBankingInvestments