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Job Description
Operations Coordinator

An exciting opportunity exists at Kimberley Airport for a dedicated Operations Coordinator in the Operations Management division.

Key Performance Outputs

The successful candidate, reporting to the Senior Operations Coordination will be responsible for the following:

• Manage capacity through coordinating infrastructure maintenance and development projects to achieve a high level of infrastructure availability in a safe operating environment.
• Provide view and make recommendations in terms of impact and availability of infrastructure across all operational areas.
• Monitoring construction activities and the impact thereof on operational requirements, safety standards, security standards and service levels.
• Detect, proactively monitor and manage events (deviation from the norm) in collaboration with other departments and implement remedial action.
• Ensure business continuity during emergency situations (Phase 3 - crash/highjack).
• Monitor and manage process and system efficiency within operations (queuing and processing times) and recommend/implement remedial action where needed.
• Take overall responsibility for the results of ASQ and QMS surveys and define corrective action where required Analyse information to identify trends to ensure process and system efficiency.
• Ensure compliance to relevant statutory/legislative regulations, SOP's, operational standards, policies and practices.
• Ensure effective and regular communication of new statutory regulations, organisational standards, policies and procedures to ensure full awareness amongst stakeholders.
• Ensure that operations are executed in accordance with existing contract (SLA).
• Participate in people development initiatives such as performance management, succession planning, talent management etc. to ensure team performance meet required standards.
• Provide detailed incident reports as required in terms of ACSA policies and procedures.
• Coordinate resources to ensure maximum resource availability (resource uptime) and most effective allocation and coordination of resources.
• Direct and coordinate stakeholders to ensure passengers are processed efficiently.
• Build, support and maintain healthy diverse internal (peers, unions, team) as well as external (service providers etc.) relationships and implement remedial actions required to ensure achievement of organisational goals.
• Participate in the compilation of annual operational budgets and monitoring of expenditure against budget and amendments to forecast if needed.
• Identify cost-saving initiatives within area of control.

Technical Skills And Experience
The following skills and experience or the equivalent of such, will be required:

• The successful candidate must have a valid Matric (Grade 12) qualification.
• Relevant Certificate in Airport Operations Recommended.
• Relevant Diploma is Essential.
• Relevant Degree is Recommended.
• 4 years' experience in Airport Operations or relevant Operations is essential.
• Basic Knowledge of Microsoft Office packages.
• Code B driver's license.

Competencies

• Business Acumen.
• Contract Management.
• Analytical skills.
• Report writing.
• Problem solving.
• Good communication skills.
• Project Management.
• Planning and organising.
• Negotiation skills.
• Interpersonal skills.
• Results orientated.
• Adapting and responding to change.
• Decision making.
• Critical thinking.
• Persuade and influencing.
• Fast knowledge on immigration, customs and port health laws.
• ACI service standards.
• IATA standards.
• ICAO Annexures.

Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment

Positions will be filled in line with Airports Company South Africa values and Employment Equity Policy and Plan. Should you not hear from Airports Company South Africa

Should you not hear from us within 30 days of your application, consider your application unsuccessful.

• Completed grade 12 certificate
• 5+ years previous working experience in the service industry or in a similar role
• Driver's license (Code 8)
• English speaking - Xhosa as a 2nd language is advantageous
• Neat and well spoken, will be dealing with clients, good communication skills and ability to follow up
• Ability to work on weekends and be on standby after hours
• Basic knowledge of how to operate a PC and an iPad
• Working knowledge of MS Office

• Conducting Monthly / Weekly client visits
• Establish and build a relationship with client management
• Develop understanding of the nature of the clients business and their requirements
• Understand client requirements and ensure service delivery compliance according to agreed terms in respect of daily / weekly client meetings, site visits
• Ensure all customer queries are resolved within 24hours
• Develop operational SOP per client according to SLA
• Attend to formal meetings at clients

• Payroll
• Ensure team compliance with payroll standard operating procedures
• Ensure Operations Supervisor submit timesheets for cleaners to payroll / Admin processing of weekly / monthly payroll adhering to deadlines
• Ensure payslips are distributed to operations supervisors and delivered on a weekly / monthly basis
• Management of training of staff onsite including supervisor
• Attend to escalated payroll queries
• General administration
• Assignee Files
• Ensue maintenance of assignee files by contract manager through auditing of monthly file.

• Analyse weekly stat per responsible client and highlight inconsistencies or irregularities and investigate reasons
• Monitoring and managing PPE costs per assignee per site and conduct random PPE audits

• Spot check and ensure all equipment on client's premises in a good working order and clean monthly inspections.
• Ensure equipment is cleaned and serviced quarterly.
• All maintenance and repairs of cleaning equipment to be repaired timeously.
• Spot check and ensure all cleaners are presentable and are equipped with the correct PPE site specific conduct site inspections.
• Prioritise and plan routes on priority.
• Ensure all stock i.e. chemicals, equipment and consumables are accounted for stock control register completed as and when stock is taken.
• Ensure monthly stock take is conducted.
• Order monthly stock ensuring cheapest suppliers are used however quality not compromised. All chemicals must be SABS approved.
• Source new suppliers.
• When purchasing equipment 3 quotes need to be sourced, and purchase request is completed.
• Ensure all operation supervisors / drivers adhere to deliveries / ad hoc cleans on the date scheduled.
• Ensure installation are carried out professionally and inspection is carried out thereafter signed off by client.
• Ensure all clients receive an operational blueprint and is signed off with sales.
• Daily morning meetings with operations supervisors discuss task for the day, any concerns, complaint or issues they may have.
• Ensure health and safety files are updated and readily available for client's access.

HOUSEKEEPING STAFF:

• On-going training of all housekeeping staff, ensuring the highest standards are met and maintained
• Identifying and training of leaders within the team
• Staff mentoring and motivation
• Staff wellness
• Staff discipline
• Drawing up and monitoring of staff scheduling, timesheets and leave
• Staff daily meetings
• Staff task planning daily, monthly, annually
• Routine checks on standard of performance
• Bi-annual staff reviews
• Managing the Porters/Male Housekeeping/Maintenance staff

HOUSEKEEPING:

• Ensuring both internal and external aspects of the houses are maintained in pristine condition
• Managing smaller items relating to maintenance of the houses, managing to completion
• Escalating bigger items to relevant managers, managing to completion

OPERATIONS MANAGEMENT:

• Stock control: Linen, amenities, uniforms, experience equipment, staff quarters, staff uniforms
• Stock takes
• Ordering/procuring of amenities, linen, cleaning stock, uniforms etc
• Annual servicing of equipment
• Budget management for HK department and Staff Uniforms
• Manage communication on the group
• Manage the Laundry
• Attending and contributing to managers meetings
• Ensuring cleanliness and hygiene is maintained on all levels: houses, staff, facilities.
• Manage staff leave and off days
• Develop and update all SOPs
• Oversea staff monthly planning
• Overseeing the HK involvement in guest experiences
• Manage unforeseen eventualities
• Overseeing operation of vehicles, padel court, tennis court
• Control wastage
• Work closely with Grounds & Maintenance Manager and FOH Manager to ensure smooth, professional and seamless guest experience

SITE INSPECTION & GUEST STAYS:

• Scheduling of staff roster and monitoring daily shift and attendance. Manage changes
• Ensuring the houses are guest ready

• Must have a minimum of 3 years experience as an Operations Controller in a Workshop environment in the Refrigerated Transport industry
• Relevant degree would be advantageous
• Valid drivers licence
• Contactable references and payslips required

• Negotiable Salary Package + Benefits

Operations Assistant required for well-established Transport and Logistics Company.

Must be a self-motivated individual who operates well under pressure and is willing to get things done.

This is an entry level position.

Qualifications and Accreditations

• Minimum qualification Grade 12 with mathematics and the necessary working experience
• A National Transport Diploma or similar qualification would be an advantage

Experience & Skills

• Minimum 2-years Logistics, Transport or Operations experience
• Computer literacy on Google web based applications, Excel & Word
• Industrial Relations experience
• Strong communicator
• Excellent analytical skills with a passion for accuracy and attention to detail
• Responds promptly to requests and flexible in their approach
• Deadline driven with ability to carefully assess and streamline processes
• Drivers Licence – Code B
• Must be able to handle pressure and be willing to work extended hours

Duties include:

• Client bookings
• Truck bookings
  • Delivery note issuing and control
  • Invoicing
• Monitor vehicle tracking and producing fuel and revenue reports
• Tyre Management
• Client & Company queries
• Industrial relations
• Managing of the daily crew board, casuals and staff overtime
• Vehicle data capturing
• Estimating and calculating of office moves
• Claims handling
• Handling of petty cash

Title: Operations Manager

Area: Vryheid

Industry: Express Transport, Logistics & Courier

Ref No.: TRG 2398

Salary: Market related (based on experience)

Start Date: As soon as possible (Hand-over required)

Type: Permanent

A leading South African transport and logistics company specializing in express deliveries, courier, and freight distribution services across South Africa seeks to permanently employ an experienced OPERATIONS MANAGER for their Vryheid branch.

• The Operations Manager will take full accountability for the day-to-day management and optimization of the Vryheid branchs operational performance.
• This includes fleet management, express and courier operations, cost control, staff supervision, compliance, client service delivery, and coordination with head office and other branches.
• This is a hands-on leadership role requiring exceptional operational control, analytical insight, and the ability to manage staff, vehicles, and service levels in a dynamic and fast-paced logistics environment.

DUTIES & RESPONSIBILITIES:

ADMINISTRATION & FINANCE

• Manage staff overtime, leave approvals, timekeeping, and attendance records in line with company policy.
• Authorize operational purchases and obtain order numbers prior to work commencement.
• Monitor and manage fuel slips and consumption daily.
• Analyze and check creditor invoices before submission to Branch Manager for approval.
• Control all operational petty cash and COD transactions, ensuring accurate processing and reconciliations.
• Manage and control branch phone and communication expenses (Telkom, cell phones).
• Maintain tight cost control and ensure all operational expenses stay within budget; report deviations promptly.

FLEET MANAGEMENT

• Oversee fleet maintenance, repairs, and service schedules.
• Ensure vehicles, forklifts, and related assets are clean, roadworthy, and branded to corporate standards.
• Monitor vehicle kilometers, COF renewals, license disc renewals, and insurance compliance.
• Investigate all vehicle accidents, complete accident reports, and coordinate insurance claims.
• Analyze vehicle fuel reports, performance trends, and initiate corrective action when required.

OPERATIONS & LOGISTICS

• Ensure express, courier, and freight deliveries are completed accurately and on time.
• Supervise dispatch, collections, and warehouse operations to ensure service excellence.
• Manage daily and weekly waybill control, POD tracking, and line haul manifest accuracy.
• Generate weekly reports: service schedules, vehicle service due dates, fuel usage, and outstanding PODs.
• Communicate proactively with clients about delays, special deliveries, or service concerns.
• Monitor and optimize fleet utilization and cargo levels for both local and long-haul routes.
• Ensure compliance with company safety, service, and image standards in all operations.

STAFF SUPERVISION & COMPLIANCE

• Ensure all staff adhere to timekeeping, dress code, and safety protocols.
• Oversee operational team performance, shift scheduling, and productivity.
• Conduct regular staff meetings and implement corrective actions when necessary.
• Manage new staff onboarding, training, and job applications for operational roles.
• Enforce company disciplinary procedures where necessary.

BUILDINGS & ASSET MANAGEMENT

• Conduct weekly inspections of branch premises, offices, and warehouses for maintenance and safety issues.
• Maintain updated asset lists for all designated areas.
• Monitor and verify reports from security and alarm service providers.
• Approve cleaning, equipment servicing, and general upkeep expenses.

EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:

• Matric / Grade 12 (Essential).
• Tertiary qualification in Transport Management, Logistics, or Operations (adv).
• 58 years experience in a senior operational role within express, courier, or logistics transport .
• Proven ability to manage fleet operations, drivers, and delivery performance .
• Strong financial control skills (budgets, petty cash, fuel, and expenses).
• Solid understanding of fleet compliance , licensing, COF, and transport regulations.
• Excellent leadership , organizational , and communication skills.
• Proficiency in MS Office , Parcel Perfect , or equivalent logistics management software.
• Valid Drivers Licence (Code 08 or higher).
• Own reliable vehicle (essential).

PERSONAL ATTRIBUTES

• Hands-on leader with a proactive management style.
• Detail-oriented and disciplined in enforcing operational standards.
• Strong decision-making ability under pressure.
• Committed to safety, compliance, and service excellence.
• Excellent interpersonal skills for managing clients, staff, and suppliers.

#TheRecruitmentGuy

#OperationsManager

#Vryheid

#NorthernKZN

#Zululand

#ExpressTransport

#Logistics

#Courier

#Transport

APPLICATION INSTRUCTIONS

• We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.

Title: Operations Manager

Area: Vryheid

Industry: Express Transport, Logistics & Courier

Ref No.: TRG 2398

Salary: Market related (based on experience)

Start Date: As soon as possible (Hand-over required)

Type: Permanent

A leading South African transport and logistics company specializing in express deliveries, courier, and freight distribution services across South Africa seeks to permanently employ an experienced OPERATIONS MANAGER for their Vryheid branch.

• The Operations Manager will take full accountability for the day-to-day management and optimization of the Vryheid branchs operational performance.
• This includes fleet management, express and courier operations, cost control, staff supervision, compliance, client service delivery, and coordination with head office and other branches.
• This is a hands-on leadership role requiring exceptional operational control, analytical insight, and the ability to manage staff, vehicles, and service levels in a dynamic and fast-paced logistics environment.

DUTIES & RESPONSIBILITIES:

ADMINISTRATION & FINANCE

• Manage staff overtime, leave approvals, timekeeping, and attendance records in line with company policy.
• Authorize operational purchases and obtain order numbers prior to work commencement.
• Monitor and manage fuel slips and consumption daily.
• Analyze and check creditor invoices before submission to Branch Manager for approval.
• Control all operational petty cash and COD transactions, ensuring accurate processing and reconciliations.
• Manage and control branch phone and communication expenses (Telkom, cell phones).
• Maintain tight cost control and ensure all operational expenses stay within budget; report deviations promptly.

FLEET MANAGEMENT

• Oversee fleet maintenance, repairs, and service schedules.
• Ensure vehicles, forklifts, and related assets are clean, roadworthy, and branded to corporate standards.
• Monitor vehicle kilometers, COF renewals, license disc renewals, and insurance compliance.
• Investigate all vehicle accidents, complete accident reports, and coordinate insurance claims.
• Analyze vehicle fuel reports, performance trends, and initiate corrective action when required.

OPERATIONS & LOGISTICS

• Ensure express, courier, and freight deliveries are completed accurately and on time.
• Supervise dispatch, collections, and warehouse operations to ensure service excellence.
• Manage daily and weekly waybill control, POD tracking, and line haul manifest accuracy.
• Generate weekly reports: service schedules, vehicle service due dates, fuel usage, and outstanding PODs.
• Communicate proactively with clients about delays, special deliveries, or service concerns.
• Monitor and optimize fleet utilization and cargo levels for both local and long-haul routes.
• Ensure compliance with company safety, service, and image standards in all operations.

STAFF SUPERVISION & COMPLIANCE

• Ensure all staff adhere to timekeeping, dress code, and safety protocols.
• Oversee operational team performance, shift scheduling, and productivity.
• Conduct regular staff meetings and implement corrective actions when necessary.
• Manage new staff onboarding, training, and job applications for operational roles.
• Enforce company disciplinary procedures where necessary.

BUILDINGS & ASSET MANAGEMENT

• Conduct weekly inspections of branch premises, offices, and warehouses for maintenance and safety issues.
• Maintain updated asset lists for all designated areas.
• Monitor and verify reports from security and alarm service providers.
• Approve cleaning, equipment servicing, and general upkeep expenses.

EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:

• Matric / Grade 12 (Essential).
• Tertiary qualification in Transport Management, Logistics, or Operations (adv).
• 58 years experience in a senior operational role within express, courier, or logistics transport .
• Proven ability to manage fleet operations, drivers, and delivery performance .
• Strong financial control skills (budgets, petty cash, fuel, and expenses).
• Solid understanding of fleet compliance , licensing, COF, and transport regulations.
• Excellent leadership , organizational , and communication skills.
• Proficiency in MS Office , Parcel Perfect , or equivalent logistics management software.
• Valid Drivers Licence (Code 08 or higher).
• Own reliable vehicle (essential).

PERSONAL ATTRIBUTES

• Hands-on leader with a proactive management style.
• Detail-oriented and disciplined in enforcing operational standards.
• Strong decision-making ability under pressure.
• Committed to safety, compliance, and service excellence.
• Excellent interpersonal skills for managing clients, staff, and suppliers.

#TheRecruitmentGuy

#OperationsManager

#Vryheid

#NorthernKZN

#Zululand

#ExpressTransport

#Logistics

#Courier

#Transport

APPLICATION INSTRUCTIONS

• We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.

• Liaising with clearing agents, warehouses, transporters

• Making bookings with shipping lines

• Providing regular updates to management regarding shipment ETAs

• Receiving Customer Orders

• Placing production orders with our factory

• Placing orders with international suppliers

• Keeping stock sheets updated

• Invoicing customers

• Checking supplier invoices

• Logistics Degree / Diploma or previous experience in the Import / Export industry

• Fully bilingual in English and Afrikaans

• Microsoft Office skills (Excel, Word, Outlook)

• Numerical aptitude

• Lead daily operations across multiple sites, ensuring consistent service delivery and stock availability.
• Maintain strong quality assurance standards and compliance with infection prevention protocols.
• Manage logistics between factory sites to ensure on-time, accurate distribution.
• Supervise, train, and develop site supervisors and operational teams across all regions.
• Foster trusted relationships with stakeholders and ensure SLA commitments are met.
• Report on key operational metrics from stock levels to service quality and compliance.
• Drive continuous improvement initiatives across processes, systems, and people.

• Bachelors Degree or National Diploma in Operations, Logistics, Supply Chain, Industrial Engineering, Hospitality, or Health Sciences.
• 5+ years experience in multi-site operational management (FMCG, hospitality, manufacturing, or healthcare environments).
• Proven track record of leading teams, managing KPIs, and maintaining operational discipline.
• Strong leadership, problem-solving, and communication skills.
• Knowledge of infection control or healthcare operations (advantageous but not essential).
• Valid drivers licence and willingness to travel across KZN sites.