1,632 Team Operations jobs in South Africa

Business Segment: Corporate & Investment Banking

Location: ZA, GP, Johannesburg, Simmonds Street 5

Provision of reporting, insights and analytics for a portfolio across multiple products and/or segments across the product lifecycle (e.g. originations, account management, collections) in order to inform business decision making & strategy formulation. To enable the business to access and interpret reports and dashboards, and to efficiently and effectively utilise the available reporting tools. To drive the automation of relevant production reports to ensure efficiency and accuracy of reports. To drive process improvement across the products and segments.

Type of Qualification: First Degree
Field of Study: Information Technology

This role requires at least 7 years of experience in customer data and information lifecycle with an understanding of BI technologies and practices.

1-2 years:

• Experience in business analysis, process flow and business process improvement.

5-7 years:

• Experience in Data analytics and BI technologies.

• Adopting Practical Approaches
• Challenging Ideas
• Documenting Facts
• Examining Information
• Exploring Possibilities
• Interacting with People
• Interpreting Data
• Taking Action
• Team Working
• Data Analysis
• Data Integrity
• Business Intelligence using Qlik Sense
• Knowledge of Banking & Financial Service

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Support Process Improvement Lead –

Responsibilities:

• Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
• Offer actionable insights to the product team to elevate the customer experience.
• Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
• Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
• Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
• Evaluate data and observe trends within core pods to propose enhancements.
• Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
• Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
• Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
• Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.

Job Summary:

The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.

Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Our Group Operations Division is looking for additional Travel Operations Agents for the Customer Support Team , which is known as One Team!

(These roles are planned to be based in Gardens - Cape Town (South Africa))

About the Role

The Travel Operations Agent serves as the first point of contact for customers, addressing queries via telephonic and written channels. The role focuses on achieving first-contact resolution for issues such as ticketing, booking changes, cancellations, schedule adjustments, and other travel-related inquiries via telephone, email and chat functions. This position requires delivering exceptional customer service, maintaining high-quality standards, and ensuring error-free task completion.

Key Responsibilities:

• Customer Experience:
  • Resolve customer queries through various channels within SLA.
  • Collaborate with suppliers to offer the best solutions.
  • Adhere to service quality and quantity standards.

• Quality Assurance:
  • Meet team QA scorecard targets.
  • Ensure accuracy in ticketing, amendments, cancellations, and fare rule compliance.
  • Maintain and improve supplier relationships.

• Productivity:
  • Action bookings in operations queues within SLA.
  • Process payments and reissue tickets accurately.

• Error Management:
  • Minimise errors by adhering to airline rules for domestic and international bookings.

• Ad Hoc Support:
  • Assist with operational tasks as needed.

Job Requirements:

Qualification & Experience:

• At minimum High School completion qualification, Grade 12/NQF4/A-level or equivalent qualification/experience
• Relevant tertiary qualifications beneficial
• Customer service experience across multiple channels.
• Strong knowledge of fares, calculations, and Travelstart systems/policies.
• Proficiency in Amadeus or other GDS systems
• At least 2 years of travel industry experience.

Personal Competencies:

• Attention to detail, accuracy, and diligence.
• Effective time management and multitasking abilities.
• Self-motivation with a proactive and adaptable approach.
• Strong teamwork and problem-solving skills

This role is suited for a detail-orientated professional dedicated to delivering exceptional customer experiences while ensuring operational efficiency.

About the team

The One Team serves to support the Group Travel Operations, handling customer enquiries and interactions and any other task assigned to facilitate efficient service to our clients across multiple regions and brands in concluding the fulfilment and support of the purchased air travel supported in the In-house system called TCC.

• LLB
• Would prefer someone who has experience as an Admitted Attorney combined with managerial experience
• 10 to 15 years of relevant experience will be acceptable
• Strong communication, people management, and multitasking abilities
• Oversee day-to-day office operations and manage administrative staff
• Monitor HR processes, including onboarding, training, policies, attendance, and team building
• Coordinate IT and systems maintenance (Courtonline, Caselines, online libraries, practice management)
• Supervise monthly invoicing, disbursements, and collections
• Lead marketing and business development, including content creation and tender/bid submissions
• Maintain strong client relations and ensure exceptional service delivery
• Ensure compliance with legal and regulatory frameworks
• Drive strategic planning, risk management, and operational efficiency